We came in here last night to sell my previous vehicle and ended up trading it in for a beautiful new Santa Fe!! The process was quick and painless and our salesman, Andrew was the absolute best! Even the process of signing paperwork was great! Mia in the business office was friendly and sweet, she made sure we knew exactly what we were signing. We will definitely be back when it is time to get another vehicle.

The whole process was seamless and amazingly easy. I received an Internet quote and made an appointment. My car was inspected and I was offered the same amount as the internet offer. The paperwork was quickly completed by a very pleasant staff person and I was out the door.

I was very impressed. I received a great offer for my vehicle. It was incredibly fast and easy. I would definitely recommend CARMAX to my family and friends. Thank you!

Mario was wonderful. Very helpful. It was an easy process. I have told my family and friends about our experience and strongly recommend Carmax to get a vehicle.

I needed a new vehicle quickly as my car was having issues… I went to another dealership and spoke with a few others and had the worst experiences… their shady games they try to do with customers, bait and switch, throw in bogus fees, etc. Then I found CarMax no haggle price and so many options when it came to finding the perfect vehicle for me. The process was very easy with no stress and everyone was extremely kind and professional. My sales person Fred Portugal was amazing … he listens to what you are looking for and he truly cares … he went above and beyond to help me and was always available if I had any questions. I’ve never had a salesman that cared so much before and my experience with CarMax was great. I highly recommend buying a car from them and will definitely purchase more vehicles in the future from CarMax.

The staff was very professional and attentive to all my questions and concerns. Everything was ready for me to get my car. Special shutout to Chris who started the journey with me. Top notch organization and all my future car purchases will be with Carmax!!!

My experience was great from start to finish. Darius was my agent could have not ask for a better person he went far and beyond make sure my experience was a great one he keep me informed with every little detail I had to worry about nothing! Darius is the greatest Kudos to him!!

Super easy to use online offer tool, in store experience was friendly and no pressure. Left in an hour with a cashiers check in hand for the original online offer. Very happy and would recommend to others!

Did online appraisal, and they stayed true to the price. Process was quick and easy! Would recommend using them!

I believe I have been treated poorly by this Carmax. When I bought the car, they agreed to touch up the paint on the hood. I havent had my car for a week, and counting. Salesman, Michael Coefield, says he cant help, you have to deal with the service dept. Tony Hudson, customer service advisor says he cant help get my car back because they send it out to get painted. Turning out badly for me.

It was such an easy process! Took about 30 minutes and I was able to get an appraisal! Because the appraisal is good for 7 days I took sometime to think about my decision and did not feel pressured once throughout the whole process!

We had a really great experience! We brought in 2 cars to get appraised and we had our quotes within the hour! We didnt expect to buy a car that day, but we managed to find exactly what we were looking for with a great price tag. Darius helped us out so much and honestly, was fantastic. His customer service is way above par.

Michael, Sierra, and Amy were very helpful and patient with me during my first car buying purchase. When my car started having some issues, Tony and Marilyn in the service department did not give me any hassle, were polite and covered the repairs under warranty. These individuals are why I knew I made the right decision to go to Carmax, thank you guys!

Great dealing with these guys. The manager was super nice just as was our sales representative. The price was a good one and the overall we are very happy with everything. CarMax does a good job being COVID safe as well.

I had a scheduled test drive. I met Aris(I think that is how you spell it). He was courteous and informational. I didnt purchase because I wasnt a fan of the vehicle. It didnt fit me and plus it has 75,000 miles on it. Also, the payments are not within my budget range. I did liked how you can come in without a mask because everybody is spaced out. Like it felt like everybody was more than 6 ft apart and not crowded. The time I went was 10:30 on a Saturday.

I have to send a huge thank you to Miss Leandra Jackson! So professional and kind! Answered all questions and did everything to make sure we walked out with our brand new car! You are fantastic!Carmax Blanding BlvdJulene and Changus Hayes

Carmax offers repairs within so many days of purchase. I have had to hold them to that and they have been nothing but amazing in their customer service and quality of repairs. 10 out of 10 would highly recommend to everyone. Toni and Steph are who I worked with multiple times.

After hearing CarMax brag about their rigorous inspections, I asked for a car to be shipped to a nearby store. I waited 5 days. I was prepared to buy it until looking at the tires. The edges of the front tires were bald and the tires appeared to be starting to dry rot. The edge of the front tire was worn all the way down. Since the middle of the tire supposedly had 4 mm of tread left, the manger said it met DOT regulations and they would not replace. I walked away as I did not consider that tire to be safe. What good is it to inspect a car and not correct any problems? I would have paid a premium for a used car at CarMax but not if their standards of care are so low.

Came to sell my car, no pressure to buy, got a good price and didnt have to haggle. was in and out (I made appt beforehand online in like 15 seconds) in under 2 hours, and it seemed pretty busy that weekend. I was impressed, and the staff was all super nice and understanding. Much different than any dealership Ive ever been to.

I had a mostly positive experience here. I purchased my car at the other Jax location but this one had better service availability. I brought my car in for two warranty issues. They had to send it to a dealership for the repairs but I eventually got my car back with the issues repaired at no cost. They covered a rental car during the entire period. My service advisor (I think it was Tony) was great throughout the process.Im taking one star off though because the service department was frequently difficult to reach by phone.

I have had to best experience I could imagine with the process of finding and keeping a vehicle. I was not the most simplest client, Brent made me feel like it was ok. He did not rush, he was flexible, and understood I was very indecisive. I came 3x and finally got the car I am keeping. Thanks Brent for your down to earth personality and superior service.

We went in today and saw Andrew! We were very particular on how much we wanted to spend and how much for the down payment! Andrew helped us with every step and actually listened to us rather than pressure us into something that we didn’t want. He helped every step of way and was a great salesman! More importantly he didn’t waste our time and no last minute ohhhhh the bank said after the fact, like every other dealershipI would definitely recommend Andrew to anyone he will treat you with respect and do his best to make sure you get what you want.Thank you so much Andrew

The people that I worked with at the Orange Park location (Serena, Bill, Savannah, and Valeria) were professional and responsive! If you want to experience The Way It Should Be, go to this location. Staff at Atlantic Blvd have no customer service skills whatsoever and it will make for a miserable experience. Thank you for turning a bad experience into a positive one, West Jacksonville!

High prices, low ball prices if your trying to sell to them. Nice people working there. But go elsewhere to find a vehicle.

We were allowed to test drive the vehicle on our own. We werent pressured to buy, the salesman was very professional, helpful,, accommodating and easy going. It was a very nice experience.

Awesome car buying experience! Brent and Mark were super helpful. Were very happy with our new to us Subaru!

Everything went as planned it was quick and easy my car dealer was amazing and very helpful.

The experience working with carmax was wonderful and completely changed my experience from buying New vehicles moving forward. Thank You Carmax for a Great car buying experience.

Great experience! I absolutely love my vehicle!

Make sure to ask for DJ!! He made the process of buying a car stress free and a smooth experience for my family and I 👌. Had us financed and in a car in about 10 minutes 😳. He even washed the car and put a big ribbon 🎀on it for us.*full disclosure: my credit is horrible and I didnt think I would get approved. DJ made it happen!! Appreciate you big bro!

Came here after acura of orange park low balled me on offer for my car. Their offer was fair and along KBB VALUE I had looked for my car. And $4000 dollars more that what the Acura dealer offered me. They did not play games were straight forward. Would consider buying from them if I were in market for used car.

I had a very satisfying experience selling my car to CARMAX. I really feel that I was given a fair price for the car. The whole selling process from beginning to end, was quick and easy. The staff at CARMAX were respectful, courteous, and helpful. I would definitely recommend CARMAX to my family and friends.

Sold my Ford Taurus SHO there, there was a little issue being Im from PA and it having a PA title but it got resolved simply and the selling process was seemless. Very kind respectful and helpful staff. Impeccably clean facility with a awesome selection of vehicles. If you need to sell a car, I would certainly give them a call, or get a free quote online as I had. The online quote is typically what youll get a check cut for.

Experience with sales and financial staff was pleasant and easy. Vehicle was not as clean as I feel like it should have been to be available for purchase and fuel tank was not full as promised. There definitely needs to be better quality control for those items but overall this was a good experience.

They had 3 cars we tried out with issues. Ac on one, cut seatbelt, and nose Im the front end. The cars were supposed to have gone through during their inspection and then put on the lot.

Fantastic! I came into sell my used vehicle. The trade in could not have gone any easier. Excellent professional staff and great customer service. We were in and out within the hour with check in hand for the total price offered.

Made an appointment ahead of time and still had to wait over 2.5 hours.

My experience at car max was excellent! I wasn’t pressured or intimidated to buy a vehicle. Mr. Michael made sure to take care of me when purchasing my 2018 Ford Ecosport! I will definitely come back to purchase another vehicle in the near future. Thanks!

Everything went smoothly, we appreciated that the process was great. Cars were great, sales man, appointment. Closing and the rest of the personnel too. I took a star off because we made an appointment to buy 2 cars and we think they had a least a day or two there, but you could tell that the cleaning job was a spot one. You can definitely see where the armoral covered and did not covered the dashes. maybe was done right before they brought them to us in a hurry and back of my car could have been vacuumed better. Did not realized this until after I had filled their survey. No other bad comments, still will go back

Other than spending money I would prefer not to...they are very accommodating, helpful and quick. Brent was very easy to work with.Very helpful after new car had an issue. Despite being busy with regular service they worked to get vehicle in sooner than soonest appointment available. They offered loaner vehicle to keep from inconveniencing my family. Both Roderick and Anthony in the service department were excellent is supporting me and my family.Wife loves the service and reliability, will return for future purchases. Brent (saleperson) even apologized for the inconvenience of having to come back up here. Great team.

After visiting so many other dealerships we stopped here and so glad we did. We had a wonderful experience Aris is the best!

Could not have been easier. I found the car I wanted at a fair price and got a fair trade-in price for my car. Just one little glitch: during prep an employee scraped the fender of my new ride, but the CarMax body shop made it as good as new and gave me a loaner while it was in the shop. I would definitely recommend CarMax.

No pressure to buy, Rocky and the team were amazing and helpful. What a great car buying experience.

Five star experience. Great service.

Zion StephensDJ WalkerJONAE ( forgive me on the last name) Smith?GREAT JOB. Knowledgeable( out side the box thinking) Great Customer Service.

First off I just want to say that they had a very wide variety of vehicles to select from for decent prices and the sales rep (dado) was polite and courteous and we appreciate it. However, almost every single vehicle that we wanted to look at, interested in, wanted to test drive etc.... was on hold (without a down payment)! Which in my opinion is absolutely ridiculous! I was ready to walk out and go to a different dealership to choose a vehicle but my fiance was hell bent on getting one that day, we chose the one we did! I really think that if they are going to hold vehicles for people that they need to have them put a hold payment/down-payment on the vehicle. What was even more annoying was there wasnt even anything on the vehicle (sticker wise) stating it was on hold. The 3 stars is me being generous.

My sales person was absolutely great.

Fast and friendly. In and out in 90 minutes to sell my used car. 👍👍

Second car bought from CarMax. Smooth and easy, good prices, no hard sell. Both cars checked out beautifully at independent inspection.

Prices a little high due to no dealerships having inventory. But staff was friendly and helpful.

Service was fantastic! Staff was very helpful, attentive and efficient. Zion was our representative and he did an outstanding job. I highly recommend this business for your next vehicle purchase.

Darius and Carmax at Jacksonville West were so gracious and patient while helping us buy our car. They did not pressure us or pester us to make our decision and they let us test drive as many vehicles as we needed. It seemed too good to be true but it was a perfect car buying experience.

Carmax was great. Friendly folks and the process was easy and fast.

Two days after having the car my check engine light came on and a few other things started going wrong. What killed me was when I told the female who sold me the car that the brakes were squeaking, she had the nerve to tell me that Nissans are known for squeaky brakes. LOL. Honestly I wish I never went there.

I love this place where you can buy car with peace in mind and fear prices

We met with Sierra(Blanding Blvd, Jax, Fl) and made my car buying experience the best one yet! It was a smooth process in and out in 2 hours! She was a Awesome Sales Rep!

Quick service and fair price for selling my 4runner. The staff was friendly and helpful. Id go with Carmax again!

I work at a dealership so I had my alert on for all the things that I see where I work that I dnt like. I must say it was a pretty cool experience. Nothing was bothersome to be honest. My salesman was pretty knowledgeable. I did need some addition information because I’m an business owner to verify some income but other than that, the process was cool easy and favorable to me as a used car consumer. Will recommend the CarMax experience

The interaction was excellent. Great Customer Service. Dan was Great

Customer service was great, however, the tires they sent me home with were barely at the legal tread limit and I have called multiple times and left voicemails with no response. I purchased the vehicle at night and wasnt aware until the next day. I wanted a second opinion so when I had a chance to go to a professional, they told me that my alignment needs to be done, most likely because they put two new tires on and didnt do it, and that my other two tires I shouldnt be driving on and need to stay off wet roads, and I live in Florida where its always raining. The vehicle I purchased is front wheel drive and I think all four tires should have been changed, not just the back two. Still waiting for a response from the service department....

My man Tyler helped me out. He was helpful.Only reason I gave it a 4 instead of 5 is because of two things:1. They messed up and I had to come back in again to do paperwork. (Like the 1st time wasnt long enough!)2. I didnt feel comfortable when I had another truck shipped there to look at before making my final decision. (They have 7 days to return) so I utilized it because I wanted to make sure I made the right pick. They had to do all the paperwork over (this is not in connection with #1. That was seperate.) I felt it was a problem that I decided to go with a different truck than the one I was test running. I told myself I didnt do anything wrong and that I had 7 days to decide... I even came in to pay my down payment they forgot to take when I left the 1st time that I realized they didnt get!My advisor was great though. Everyone was friendly. It was just that glance of irritation by some having to double work maybe? It was there none the less.

I got a quote to sell my car. I had tried another venue as well, KBBs online site, and the offer was equivalent. From KBBs site, I kept getting phone calls and emails from the places which was annoying. I didnt like the pressure. I was simply waiting on my new car to come in before I sold it. I also wasnt looking to buy from these other dealerships and was afraid once I went in, they would try to pressure me into buying a car from them.I didnt know what to expect, but I made an appointment and drove into CarMax with my keys, registration and title. They drove the car & plugged in to make sure it was mechanically sound, and then offered me exactly what their online offer was! In little over an hour, I had a check! Easy peasy! Thanks, CarMax!

I had a great experience with the staff from start to finish. I am very satisfied with my vehicle purchase and the entire experiences. Thanks!

I could not have been happier with my first Carmax experience. There is no way it could have been faster or easier. Considering it was my first time buying or selling with Carmax, I was admittedly skeptical going into the transaction. I arrived for my appointment with my online offer. They took the keys, did a road test of my car, and within minutes presented me with an offer identical to the online one. I kept re-reading it to see if it was really true. Where was the fine print? None. Once I accepted the offer it only took a few more minutes before I signed a few papers and was presented with a check; for the exact amount of the offer. I am a believer now! I would certainly do business with Carmax again.

Great experience with Michael, sure he makes company proud to have him.

Carmax makes having your car appraised painless and quick. Make an appointment, show up, and wait about 30 minutes for a written offer good for 7 days. This offer is good regardless of whether or not you are purchasing a car from them. In my case I accepted the offer and within 30 minutes received a bank draft for the amount on the appraisal. Just make sure you have your title, registration, and Drivers Licenses for all who are on the title/registration. Highly recommend.

Great personal service. Brought several vehicles from nearby locations for us to inspect and test drive for comparison before purchase.

Just left from there today maybe 30 mins ago with my car. The process was fast and smooth, and everyone was friendly. The salesman Andre was patient and very knowledgeable.

I went in with all my documents. Sold them my truck in less than 30 minutes. It was an easy process. Dan met me at the door and took me to get the process started. Stellar customer service.

I shopped online and found a truck that fit my budget and needs and had it transferred to my local Carmax. It took about a week for transfer and cleaning before I could test drive. I ended up purchasing the truck and I must say that my experience at Carmax was the best car buying process that I had ever had. The website allows you to shop from home and provides you with hi quality photos and in depth details about the car. The transfer option will also allow you to ship a car that you like from another Carmax location for a fee. The process was smooth and easy once I arrived at the dealership. I even took advantage of the 24 hour test drive. My salesman was helpful and informative. Hands down, awesome experience, no regrets, shop at Carmax today!!!!

We received our quote online and were told exactly how much time it would take. Everything went right as we were told.

My experience was absolutely awesome. Melissa Smith was and still is a great salesperson she greeted me as I entered the store from the time I started looking til the time I purchased my car she was wonderful. Very pleasant personality

I dont think they are all that took my truck there and offered me $9,000 for a $20,000 dollar truck if i had sold it you would have see it on there lot for$ 25,000 my truck had 55,000 mile on it and had the leather seats and all.

Quick and easy way to sell your car. In and out within an hour.

Sold my car here. It was fast and easy.

The worst experience ever the sold me the cat unsafe starting with 2 bubbles on the side wall tires also the front struts are gone and it was not fully clean I can go on more about it but buyier beware .

Always a great experience

Alvin was awesomely excellent. Jonae was a absolute pleasure to work with. And we bought a beautiful 2013 Buick Lacrosse

Purchase a car in carmax Tennessee they said jacksonville location would honor the issue set an apptment two away drop my car off at 8am picked it up at 6 and never even looked at may car they said they need more time ok then set another appointment march 4th now they said we looked at but probably dont have time to do the front rotors never called me I have to keep calling mt guy that replaced my wind shield said they were done looking at at 1pm No call from service this place is a joke never buy a car from here

In January 2021, I had an idea of a car I wanted, and I test drove a few. Then I decided on a GMC Terrain I wanted. They told me as I was ready tobuy the car, that I couldnt purchase it because someone reserved a test drive for the next day. They would call me the next day to let me know if it was still available after the previously reserved test drive. The other customer was scheduled for a 930 test drive and I finally received a call at 1pm. I called back a 1:30 and arrived there 20 minutes later to purchase the car as we discussed over the phone. When I arrived someone else had already test drove and was signing paperwork to purchase the car. Glad It didnt work out with Carmax, and I was able to take my bussiness elsewhere.

All went smoothly and as suggested, and the appraisal price was more than fair.

Sold my car and the process was super simple. Thank you Tyler for your professionalism and assisting me in the beginning of the process. Bye Kia hello to my Range Rover!!

They gave me an on-line offer and honored it. Good experience

Andrew is the best. He went over and beyond to make my car buying experience perfect. Kudos

I didnt get a yellow bow :(

Working hard to get me the car I need

I was greeted pretty fast and everyone seemed to be attentive. The appraisal and selling process was way faster than I anticipated...(and also covid ready). I had a lien-holder on my vehicle and they took care of pretty much everything. Appreciated the process being prompt and straight forward.

My daughter and I visited today to buy her first car. Best car buying experience by far! They are honest and upfront and don’t try to sell you what you don’t need. After today, I won’t be buying anywhere else, ever! It is definitely the way car buying should be!! Thank you, Mr. Sam and Mrs. Amanda for making my daughter’s first car buying experience so easy and pleasant!

Fantastic .......no issues .. great customer service by all the service persons.

Blanding blvd location, fast friendly service. Would recommend!

Our experience at this CarMax was exceptional. 10 stars not 5. Thank you Michael who helped us buy our new car, Bill - who with Michael helped us navigate through a bit of a glitch, and Amanda in the business office. Everyone treated us with respect (as a gay married couple this is HUGE for us), and the customer service is some of the best of any company I have dealt with - especially when buying a car! No reason to go anywhere else and we will be back when the time comes.

Purchased a car from Zion Stephens at the Jville West location and he made everything easy. Staff was awesome. 10/10.

Beware!! My daughter had a car shipped in, they told it her it was available and she scheduled a test drive and when we went to her appointment last night they had loaned it to someone else! They told us they would reach out to the people they loaned it to and have them bring it back so we could test drive it this afternoon... we havent heard from them by noon so we call and they are saying they wont have it back for almost a week and they apologize. Sales manager at Jacksonville West location is very rude and wouldnt even let me talk without interrupting and talking over me. We are going elsewhere!!! *Unfortunately, this was my daughters dream car.*

They offer quick service and good prices.

Our sales assistant was outstanding. Janice was very knowledgeable, courteous and friendly. She hustled to make sure our purchase went smoothly.

Easy peasy lemon squeezey

What a surprise CarMax was. Having had no experience with them except seeing them around, I thought of them as being a huge chain of low-end car lots. How wrong!! Went in, skeptically, to sell my car to them, only on a friends advice. Their price was fair, unlike the local Honda dealers. They gave me seven days to accept, a tremendous convenience. The employees were genuinely friendly and intelligent. The store was clean and attractive. They did everything they said theyd do, and the transaction was smooth and easy. Sam, the salesman, was great, and fun to talk to while waiting for the appraiser. I liked the cars on their lot, too. It just felt like a 100% positive experience, and Id repeat it in a heartbeat.

While signing the paperwork to purchase the truck, it was damaged going thru the carwash. 17 days later the repair completed and paint matching was off and the only area that was clean was the repair area, the truck was dirty inside and out for being at the repair shop. Mark and Bill were outstanding performers in assisting me with a refund since I paid for the truck in cash. In addition, I asked if the repair was going to be included on the Carfax report and was told NO since it was not an insurance claim. Another factor in making the decision to return the vehicle.

This place was great! After visiting several car lots and getting kind of frustrated, the folks at carmax were no pressure, no hassle. Didnt seem like they were trying to sell me, but trying to help me. Sam was so helpful and kind, I will definitely be back in the future!

This was by far the best car buying experience! I dont say that lightly. It isnt your normal back and forth, 4 hour ordeal that it normally is. With test drive to leaving took a little over an hour!!! Andrew was so great and responsive about all of my requests! Would highly recommend!