Great service from the first interaction. I called around a handful of shops needing to replace a side mirror of which I had already gotten the mirror but needed it color matched and then installed. Somehow this was a tall order for most of the places I called. I was either told by other places that they wouldn’t do it or it would cost over $300. Brandon at CARSTAR was great when I spoke with him and he fit me in the next couple days to get it done — and I was able to drop it off and pick it back up same day even before lunch. And they didn’t charge me an arm and leg which was good since I had to pay out of pocket. They even tried to touch up a few scratches on my front bumper free of charge and when I didn’t like the new color they removed it right then and there and there we no issues.My mirror looks great and everything seems to be in perfect working order.

Fast and honest quote, very fast service, charged exactly as quoted. No surprises.Will definitely use them again.

I normally do not write reviews; but my experience was SO GOOD with CARSTAR Irvine, that I wanted to post. As stated in other reviews, the entire process was seamless! They coordinate well with rental car companies for drop-off/pick-up. Updates were shared via text throughout the repairs. The body work done to my vehicle looks perfect----no cutting corners here! All was complete in a timely fashion! I really appreciated their attention to detail and to the customer. True professionals! Thank you CARSTAR!!

Car star team was super friendly, and took care of everything. Really great experience!

So pleasantly surprised by what a great experience I had! My window has been broken (and stuck rolled down) for a while and I finally found a place that offered a reasonable price to fix it, and Joseph was so nice and helpful the entire time too. They kept me updated, got done really quickly, and were super flexible with timing. To top it off, since my window was stuck down I’ve been unable to get a car wash and my windshield was super dirty - I drove away and realized they took it upon themselves to completely clean it for me!

I just had the best experience at this place. The staff are very friendly and knowledgeable, and the quality of the work is outstanding . I give them my highest recommendation.

This is a one stop shop. I’ve used Mclaren (now Carstar Mclaren) whenever there’s been a need. They are always professional, they go above and beyond to make sure all my car issues are addressed, even if they have to find a referral. Businesses like this are what drives me to leave a review; we need more like them.

I was recommended this auto body shop by my dad who was a previous customer and had nothing but good things to say about this place of business. After some minor vehicle damage, I was I need of a good and reliable auto shop. I give five stars to car star who exhibited amazing customer service. The 3rd party insurance company was not so easy to work with but Carstar made it easy for me and provided excellent customer service. Carstar was professional. They even took care of the rental car details for me. My car was given back to me with excellent work done to it and a great car wash. Id definitely recommend this place a to anyone in need of auto repairs !

Nice, clean shop with helpful and friendly staff. Gave estimate for repairs, ordered parts so everything was ready when I dropped off the car (to minimize time without car), and the car was washed and ready to go when they said. Work is guaranteed for the life of the car (as I own it). Highly recommend!

Great work quality, on time, care customer satisfaction. This place will definitely be my go-to shop for all the car issues.

Awesome. Cameron was quick, easy and efficient. Taking my car for 3rd time and it’s as good as the first. Thank you

I was in my first car accident ever and was so shaken up! They were the best at assisting me with the process and took such amazing care of my car! It looks brand new! Can’t remember who helped me i think his name was nick? please let your whole team know how appreciative I am for them!

I have been using them for years. I can always count on a professional and well done job. I highly recommend them!

Getting in an accident and then having to deal with all the aftermath is never something to look forward to but thankfully CARSTAR made it seamless! They were so quick and gave me updates on my car throughout the process. They even clean/detail the car before they hand it back. I was so happy with their employees and their service. Hopefully won’t have to be back soon but if I ever need anything done with my car, I know exactly where to go or to suggest friends to go too!

Very professional and detailed work, and great at keeping you up to date with status of the repair process.

The customer service I received was top notch as well as repairs to bumper. Only issue I had was with the inside detail. Whatever they sprayed to clean seats wasnt properly wiped leaving alot of oil looking type stains on interior of car as well as some personal items in car.

I got a car part from here in a timely manner and at a good price.

They have a very well trained group of staff that helped me from the first phone until I picked up my car a week later. Not only that, but they did a great job fixing my car doors (drivers and back-seat drivers door) from an accident I had. Plus they left my car very clean, neat and organized.

I was given this company’s name by my insurance company, when I called, I spoke to Cameron Okamoto, he was polite and very helpful. He waited till I finished work around 5pm so he could write my estimate. I tookIn my car on Monday and he kept me informed of the progress of repair. I was scheduled to pick up my car on Friday and my car was ready on Friday. Cameron made sure my car was clean and everything was fixed. He also made sure there was no other issues with my car. I highly recommend this company. I hope I don’t meet with an accident very soon but if I do I will go back there again.

After being highly disappointed by the Audi dealership and waiting 3 weeks for services that never got done, I decided to find a local business to get my body repairs done. Spoke with Cameron and he assured me that he’d get everything from A-Z done. Sure enough, he communicated with me every step of the way and really took care of it all, told me to drop off my car in the morning and had it done as well as washed spotless within 8 hours of being dropped off. Can’t emphasize how great this place is. Thank you again, Cameron.

Incredible service. Extremely efficient and they were very kind. Will definitely use again!

I stopped by CARSTAR McLaren Irvine and only had a very minor body panel adjustment I was hoping they could make. Cameron was super helpful and had his team complete it very quickly and professionally. The end result looks great. I would definitely take my car there the next time it needs anything, small or large! Thanks Cameron.

This place was amazing. Customer service was great..got my car repaired fast and the work was greatly done. Thank you.

Great service. Joe was the best.

Outstanding! Friendly, professional and quick. Excellent work!

The clear coat on my Tacoma was peeling bad. Took it in for an estimate and the price seemed very reasonable. The job they did was fantastic. The peeling was mostly on the cab. But they buffed out the entire vehicle, completely cleaned the interior; it looked like a brand new vehicle when I picked it up. The work they did was top of the line. Jim and Mary were very friendly, very professional, and the entire staff was great to work with. This was a great experience and Carstar is now my go to place for paint and body work.

I had a really good experience thanks to Cameron. Hes really helpful and honest. I will come back to this location if my car ever needs any work.

Prompt service. Cameron kept me up to date with progress. Took care of all the details with the insurance company. Would use them again.

The owners, James and Mary Davis genuinely care about their customers and run a quality oriented collision repair facility. I am happy to refer any friends or family members, knowing this shop stands behind their work!

Cameron was super professional and gave me an amazing experience @ Carstar. Extremely smooth sailing start-to-finish. Any my car was done 1 day early.Cheers

My first claim through insurance and I was prepared for paperwork, many phone calls, and time lost. Thats not what happened to my surprise. I was given updates via text, a loaner car, and when I got my vehicle back - it was cleaned inside and out. The service and care they provided me was way above my expectations and I did not have to invest a bunch of time to get it done.

Car came out looking great! Everyone at carstar was friendly and attentive so there was little waiting.

They made sure not to use substandard parts. I am happy they weren’t like other auto body shops and did what was right, not what was cheap. It took a little longer, but I am very happy with the outcome. Finally, I’d like to mention that their relationship with Enterprise is such that I left my car with them for pickup. Thank you again.

CarStar is a star ... they deliver quality service with excellent communication — job well done. I have taken two different cars to them for repair over the past two years ... both experiences were exceptional... their service is consistent!

I didnt take my car here, but I called them about an auto issue I was experiencing, and although they couldnt fix it themselves, they provided me with a couple of contacts I could turn to for help. Because of that, I found a shop that could help and now my car is being worked on. I always appreciate it when a business provides help, even when it doesnt result directly in sales. :)

Backstory. My car window broke in another state and I had to Macgyver it for the ride home. Lots of saran wrap and nothing over 55 🤣 Joe took care of me. Was very friendly and professional. My window repair was much less than expected. Which is great because all of this during Xmas too boot. Very happy and would keep them in mind in the future.

Great experience, made everything really easy, no stress, great work done very quickly. Will definitely go back.

Received such great service! Communication was also great from them, they updated me constantly. I worked with Cameron and would give him a 20 out of 10!!!! Thank you CARSTAR for the amazing job you did to my vehicle.

Was really fast and efficient! The staff was amazing and very friendly.

I worked with Joe.The service was very professional and quick. I was offered an Uber to get a rental car and my car was fixed and washed. They went extra mile with customer service. Very satisfied and highly recommend CARSTAR.

Very nice. Price is reasonable and the repaired car looks brand new.

The company name definitely fits. Cameron is a Professional, and absolutely takes pride in what he does. When I first came to him, he explained his standards, and what he expects from his crew. I was also very impressed with the communication...I had questions, Cameron had answers, which was key.If you are looking to have any kind of body work done on your vehicle, go to CARSTAR McLaren! I guarantee your experience will be just as it should be, painless. Pricing is fair, quality work, and trust WILL be made. If I could give more stars, I would. But for now, five will have to do. Thank you, Cameron! #TwoThumbsWayUp

Supreme customer service. Great quality of work. Brent Lanksbury managed my CARSTAR account and repairs to my vehicle after the accident. I highly recommend this location and specifically this employee.

My vehicle was damage on delivery through carvana coming from another state. Carvana told me about the damage and told me to take it to Carstar McLaren auto body shop, they fixed my car and got a new rim even though I had no clue what was really damage. They found that the rim was damage and they replaced it and they sent it over to get an aliment on my vehicle. They told me it would take 2 days but if it needs a little they would let me know. They updated me with text messages to let me know how things are going and on the 3rd day they called me to let me know what has to be done and gave me a time of when my car would be done. Carstar McLaren very professional, friendly, honest and very helpful. I would recommend them to anybody, my car was fun and ready in 3 days with no problem. Great job my car looks brand new.Thank you to all of you at Carstar McLaren. .Sincerely Matt and Denise

2nd car / Porsche worked on by these folks recently, hopefully thats it for the next decade or two :-). Front desk / Brent is excellent, techs same.

Very satisfied with work and communication. I highly recommend it.

I am very pleased with this auto body shop. I can’t tell you how easy it was to get my car in and out of there. Plus stressful free I didn’t have to deal with long wait times or a insurance agent. Denise Carlos is amazing she is very nice, very helpful, honest, always on time and mainly understanding. She helped me from beginning to end, she made sure I was happy, she sped up process for my whole bumper to be replaced I waited like 2 1/2 days. She called me the moment she opened up my car and accessed the damage. I am glad she checked everything throughly. I had made a personal request and she did it. I am so happy with the results. If you need car repairs or any car need she is the gal. I am beyond happy I hope to never be involved in accident but if I do I I will be back.

I was very happy with their professional services, i highly recommended them, thanks

Kept me updated on progress and returned my car looking like new after more than 4k in bumper repairs!

Everything was great from the estimate to the final product.

The guys at CARSTAR McLaren were absolutely AWESOME! They are 1K times more competent then any of the other shops I visited prior to coming to them. After talking with their vechicle inspector/coordinator (Cameron), I had all the confidence needed feeling comfortable leaving my car with CARSTAR McLaren to fix my car after my accident. And just after a few days my car was completed. I was totally amazed how well my car looked. CARSTAR McLarens focus on the details was impressive, the body lines and gaps look tighter and closer than what factory did. My car looks just looks far better than before the accident. I would recommend them to anyone who may had a misfourtuate car accident or someone who may what to spruce up that one car you just will never let go. You can feel confident having CARSTAR McLaren getting your car looking AWESOME!!!THANKS CARSTAR McLaren👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻✌🏻

Fast service and very friendly/professional associates.

I had an accident at 4:30pm on Aug 5th. By 5pm, same day, my car was already in their shop for repairs to begin the next morning. They dealt with my insurance company, offered to get my rental car (paid by my insurance) for me and told me it would be ready for pickup on August 19th. I received daily text messages keeping up to date on the status of my car and they found bolts missing in my door and a damaged door seal (not related to the accident) called and asked me if I wanted that work done at the same time. Even with the extra work, I was able to pick my car up today, Aug 13th. Its beautiful again. Thank you guys for doing such a good job in a timely manner. I really appreciate hardworking companies, especially when you took away the daily stress and worry about the car updates and I didnt have to call and check.

Fast and reliable service, they did a great job on my car

After being hit by other drivers in the last two years, I have had two of my vehicles serviced at CarStar McLaren and had exceptional experiences each time. A few weeks ago I referred a friend to the shop and she was very happy too. The newer rep who we worked with was Denise Carlos who I have to mention personally because I was so impressed with her efforts and ability to take care of our situation (my friend was not an easy person to deal with). I recommend this shop without hesitation -- ask for Denise.

First I was involved in an auto accident. Not good but thankfully no one was injured. I called McLaren ftom the accident scene and they sent their tow truck at no charge. The reception area is decorated very nice it was calming and comfortable with a nice coffee bar. Denise at McLaren Auto Body was my go to contact person. She was always pleasant and helpful. She kept me completely informed about the repairs and the time schedule. Joe was polite and helpful too. The actual repairs, well youd never know I was in an accident, my car was better than new. The price was very competitive but the work was high end top performance. I hope I never have to come back only because that would mean another accident but McLaren is the only place Id have my car brought to if needed. I recommend McLaren you will not be disappointed.

Professional quality body shop

Tech could have easily lied to me and overcharged . I wouldnt have known any better . A true gentleman and a honest mechanic. I would like to give him my highest recommendation for getting the job done properly as well as for being upfront and honest. I have found my local mechanic .Thank you CARSTAR McLaren Irvine.

Best body shop among all other body shops! Denise genuinely supported me with guidance I was searching for & professionally repaired my vehicle! Their an immaculate team.

Everything you want from a repair shop. EXCELLENT.

I took my car here for an insurance claim. The shop did good quality work, but did not do a good job communicating. They had my car for about a month, and I did not receive a single phone call from them that I did not prompt by calling and speaking with a representative or leaving a voicemail. Additionally, they did not reinstall my front license plate, and it either was not brought to anybodys attention, or they did not bother to look up which client owned the license plate when they found it. I had to call them to check to see if they had it or if my license plate had been stolen.

The front bumper was recently replace on my moms 2005 Honda. I dropped her off and saw the car, it looked new. They did incredible work.The car was also detailed making it look even better than new.After comparing their price to two other shops, we knew that this waswere we felt comfortable taking her car to. Her mechanic highly recommended the shop. Family was saying, try another shop. McLarens service and personal touch is unsurpassed.

Read the reviews so took my car there. Super clean place, Denise was a pleasure to deal with. They fixed the car so nicely it looks great now! I had a very positive experience.

I took my Range Rover Velar to this place, because I read reviews and thought it was good and also Newport Beach services referred. I went through a horrible experience ever with this place, they were unprofessional, took so so long fixing my car, they told me it should be done in 2-3 weeks, ended more than 5 weeks. When I picked up my car, the sensor wasn’t working right, gave faults alarms. They said it only take 15-30 minutes to fix it. I brought it in, waited for 1 hour, then they said they couldn’t fix it. They will order a new sensor and will give me a call. They never did, I waited for long then decided to call them. They said they had it already. Schedule a time to bring in if I want, very bad service the way they treat customer. I went through hell During the time they had my car, I don’t want to go into details because there were a lot of bad services and Mistreated me. The estimate was $12500 to fix, they ended took $27000 from my insurance. They were very nice in the beginning, but when you brought in your car, they were very unprofessional, delayed process purposely, didn’t care about customer anymore. I called Newport Beach service who recommended me to them, they said they didn’t know, they did the business with this body shop 17 years ago. 17 years ago, things changed, I regretted every day that I brought my car to them, It is a fancy brand name car, with the price they charged, I thought the service would be professional. However, the service was horrible, terrible, unprofessional, not legit at all. I never write a review before, I always let things go even sometimes bad services, but I have to write this one, just to let other people who thinking bringing their cars to this place, please rethink. I think other reviews are fake, because I had a worst experience ever, made me cried and sad over the way they did.Please don’t let the people behind the desk when you 1st walked in fool you, they talked very good. Their services will be very bad when you already have your car in the shop.

The McLaren Auto Shop is a very reliable place to repair your car body. Personal touch is an unsurpassed experience. Thanks you Denise ! John and Linda Lin

The Mclaren Auto Shop is a very reliable place to go to for car repair. They will give you a quick assessment and then have you on your way. I greatly appreciate the effort and timeliness on repairing my vehicle. Thanks so much!

These guys are the real deal and they will take great care of you. From the moment I walked in and met Kip and everybody else I truly felt like they had my back and any tough decisions that had to be made,i felt that their advice always had my best outcome in mind. The whole team was awesome and I was treated great by everybody. If you want to work with a true professional and a well run company you should go to McLaren Autobody !!

Great and fast service!! Brent was awesome and updated me every step of the way. They even washed the inside and outside of my car which was a nice surprise.

I Definitely write the reviews soon after I have Time, haw they just work on my new car carelessly!! And after 2 times I was tired to take it back to fix there mess for third time!!

Such nice staffs. fixed my car quick. very happy experience.

While on vacation I tried to squeeze my Dodge Dakota into a compact space and ended up hitting a cement column that left a large dent in the passenger side door. I visited CarStar McLaren in Irvine and two of its competitors on the same street. I was impressed with the cleaniness of the office and the professionalism of its employees. Joseph at CarStar was prompt, considerate and within minutes gave me a reasonable estimate. The estimate was $300 cheaper than the body shop next door. I walked away from the third body because the staff was rude and its posted opening times were in correct. CarStar completed the work within the quoted time and returned my truck to me almost as clean as when I dropped it off. The workmanship was perfect! The large dent had been removed and the paint matching to both doors was perfect. I was very pleased with the outcome and would recommend CarStar McLaren-Irvine to anyone needing body work done on their car(s). Thank you Joseph for making me feel comfortable in selecting CarStar.

These guys did a really nice job repairing the back end of our Honda Fit. The quality was excellent and they were really friendly and helpful. Will definitly go back here, although hope nobody else rear ends our car!

Staff is friendly while checking in, and then things simply go south from there on.I took in my car to get my fender fixed.Said will take 2 days so we will call you a rental. Never called them as I waited there for 2 hours and then I finally called. The rental company said we never received a call from the shop to come pick you up.After 2 days, I was called said car is done. So I go, and was handed the keys to another car. They called me saying my car was done, but it still wasnt. It was someone elses car, they were giving me keys to and having me sign the paperwork. A bunch of lols is what happened while I looked at their stupidity. Ok, human error. No worries.3 days later, said car was done. I went back. Waited for 3 hours while they still were fixing it. Then the manager drove my car and brought it out. Un-washed, and with a dashboard headlight error on. The car I have needs to have the headlights readjusted everytime the front bumper is taken off. They were just handing me over the car saying, oh we dont know what that is, its ok, its normal. Had I not known of the headlight fact, I would have bought their story and paid money to get it fixed from the dealer, as it can only be fixed there. After calling my insurance company rep and expressing my frustration, they suggested i take my car to the dealer and get it fixed there myself as they will cover the cost.To top it all, they misplaced my front under engine cover while they repaired that they totally denied of knowing and stating, oh, I dont think this car comes with a cover.I cant express the agony this entire experience caused. To further top it all, they had missed placing a bracket in the fender/bumper area, so I had to take it in to another insurance approved body shop and they finally fixed it for me. Sad they are still in business.

DO NOT GO HERE. McLaren Auto Body Ripoff, this place is an out and out scam, they will use aftermarket parts to fix your car and increase their margins, and quote they give you you can add both time and money to. Do yourself a favor and avoid McLaren Auto Body at all costs.

I work here. We car about our customers

Best service !! 👍👍

Terrible front desk I dont know why he gave me two and a half weeks later appointment even though I have in their customer

Very bad customer service.they have been giving me the run around for several weeks now and prolonging me taking my car in after weeks of them not being ready they give me a date and then gave me a date from original date to be a month out.never once have they called me I was the one calling in inquiring on when I can take car on top on employees being rude.just overall horrible experience

There i work