I was involved in a collision and chose Caliber to handle the repair, based on their relationship with Farmers Insurance. It took 11 weeks for repairs to be completed. Staff is courteous, but never provided a satisfactory explanation of the delays or an accurate projection of when the work would be completed. Quality of the repair work is very good, but I was without my car for way too long.

Zdenko was absolutely the best, always gave updates about the car and kept in communication. Our car was done as promised. I will always come to Caliber Collision for any accident repairs that I need!

Update on my review per Caliber Collision in Irvine. I had an aftermarket passenger headlamp installed and found out from VW dealership in Texas it was not a VW part. Caliber Collision stood behind their work for the lifetime of the vehicle as long as I own it. I was put in touch with Caliber Collision in Plano and they gladly got it replaced with factory VW passenger headlamp. I was frustrated, but now I am happy and thankful I dont have to replace that light bulb every two months. I would recommend bringing your vehicle here for accident repair and know that they will use your vehicles manufacturer parts to avoid my situation. The body work was very well done and vehicle looks like new. Thank you Ernesto for your help and understanding!

The personnel was so professional and the work done on time and perfect.

Huge thank you to Danielle Correa - she was efficient, effective, and followed-up later in the day on a few questions I had remaining after my services. I will be a returning customer thanks to her professionalism.

The staff over at Caliber very helpful and friendly.Great communication all the way through the process.Great repair liaison Zdenko, he kept me informed during the repairs, nice gentleman.Thank you for your service!CR

Excellent work very satisfied with all the work and progress. Kept me informed through out the whole process. Car was delivered to my home and it was very cleaned and detailed inside and out.

Just want to say thank you to Mr Reyes for helping me out always keeping in touch and keep letting me know whats going on with my truck the best body shop Ive been to thank you so much 🙏🙏

Fast, friendly, and great quality work and a lifetime warranty on repairs. Glad I chose these guys over a smaller shop. Will come here again for repairs. RJ was super awesome to work with!

Well organized, minimum inconvenience and well communication throughout the repair.. good job

I was very happy with Caliber Motors. My car looked amazing when I picked it up and it was ready a week early. I worked with RJ at the Irvine location and he was great!

Had a large repair needed on a BMW, they have certified techs there. Work done was great, on time, great customer service and communication. General Manager Ernie is the best! They are BMW and Tesla certified!

I brought my car here because its recommended by my insurance. The staffs are very courteous and professional. My car needs mechanical (catalytic converter) repair, but this a body shop, so it only specialize in car body repair.

Stay far away from these crooks, a Mercedes Benz 2002 SLK which was drivable was quoted as totaled despite value of $7000 and repairs of $4600, I was told the car was no longer mine and I could have no access to it and they wanted to charge me $300+ to prep it to be driven, they listed $2000 possible supplementals with no details.....went to another shop, ZERO supplementals and MUCH friendlier service...after my review they emailed me threats

Highly recommended. Nice people, professional service

The service was impeccable from start to finish. My vehicle was ready before the promised time and Raul also stepped up and delivered the vehicle to my house due to a late Friday afternoon job completion. Highly recommend this Caliber location.

RJ is the man! He let me know status of my repairs every step of the way! Work was completed five days earlier than anticipated! Woot Woot!

Caliber Collision in Irvine is nothing like repair shops Ive dealt with before- very customer service oriented, very communicative, accommodating and - though I so wish I did not need car repairs- a pleasure to work with.

I took my car into Caliber Collision to have my rear bumper fixed. The damaged was on the passenger side of the car from someone who had hit me. I had damage on the drivers side also, from a prior time. Since my insurance would only cover fixing the passenger side, Caliber Collision as a curiosity, went over and above and fixed the drivers side also and the bumper looks brand new. They did great work. I would highly recommend Caliber Collision in Irvine.

They did a great job on the repair. A couple of years later, my tail light isnt working and they are honoring the lifetime warranty of the repair!!

Every time Ive needed car body repair over the years, Ive used this company and location. Id highly recommend them.

They were amazing! Would definitely recommend to friends and family!!

Friendly, helpful, excellent experience. I was dreading the process, but Caliber made it super easy.

Since my car was in the Caliber Collision body shop in Irvine to be repaired, I realized that the staff drove my car around 60 miles!I called the body shop office and reported to the manager RJ, but he brought some unacceptable reasons and excuses to cover that!So, I requested a credit for the gas mileage back to my account but I didn’t get any response back!

Raul is excellent and he delivered before the promise date

Good results and great communication.

Jose Gonzales was my contact at Caliber. He was great. He texted me every day and met me to pick up my car. Never a problem!

Great service. Dropped my BMW 640 for a rear bumper repair. Jose was really nice and took care of everything. Will come again if service is needed.

The service I received was excellent I would highly recommend you. They matched my paint perfectly

Yikes! Had an accident. Yay ! Was referred to Caliber Collision in Irvine. What a great experience out of an unfortunate incident. Jesse was so helpful and professional EVERY step of the way! He made the process easy and comfortable - always keeping me informed. His caring and compassionate attitude really reflects the company motto of getting you back to the rhythm of your life. Oh, and not to forget the equally wonderful staff at the front desk - Cynthia and Danielle.

Very bad customer service, they yell at you, they charge you too on top of what insurance paid, saying one of your part was broken which was not from accident. their paint job is so bad, it starts cracking after few weeks

They charge a lot and their work is so cheap. they wont cover their warranty if something happen they put the blame on something else, they never accept their mistakes, I will still fight for my case until they pay me back or fix their mistakes

RJ took great care of me. Awesome customer service and they fixed my car super fast.

Caliber Collision did not make all repairs related to the accident. They started avoiding my calls and telling me that if any other repairs need to be done related to the accident, then I need to pay upfront for the rental car and that they would reimburse later. What kind of a company is this? that take money from a customer who was involved in an accident for no fault of theirs. Both Farmers Insurance and Caliber collision is in cahoots on this accident. Caliber Collision I believe gets advised by Farmers Insurance to only do so much. This kind of service is unacceptable!

Excellent customer service!!Came in to get an insurance estimate. The whole process took 30 minutes tops.Checked in, met with the R.J.Class act gentleman. R.J, is professional as it gets. Dont take my word for it, go give them a shot.They will take good care of your car and you. Make you feel welcomed, and treated with respect. They won my loyalty.

Went here after a car crash and was able to get a good deal

Bad service they charging too much and not good job i dont recommend this place

Body repair and paint.

Had a small area worked on a new car from a minor fence bender accident. The lower rear quarter panel. Paint started cracking one month later. Took it back, to them, they said something must have hit it, its not faulty work. Which is total bs, nothing hit the car there. There is no scratch, or mark from anything touching the car, just the paint bubbling up. Will be filling a bbb complaint. They would not fix it. Very unhappy customer. Never going back, manager didnt care. Its tiny spot, would not be super expensive to fix.

Professional and helpful. They constantly kept me in the loop with their progress

3.5 Stars. If you are like me, seeing your car wrecked is heartbreaking. So, I would imagine that most people are not in a good mood when entering this shop. Lucky or Unlucky for me I had a chance to use Caliber Collision for my body shop. Unless you are a crazy driver, chances are you dont go to a body shop by choice :(. I managed to get rear Ended twice in the same month! After the horrible accident experience and the cheap alligator insurance agents, Caliber was a nice breath of free air.First Experience: Ive heard many good things about Caliber Collision about great rates and fast service. When I worked with rental cars previously, a lot of customers had good things to say. Travelers Insurance picked this shop for me. My bumper was estimated to take about 3 to 4 days. I expected a week or more. Lucky for me it only took 3 days. The paint job was excellent. I had a feeling that Caliber was focusing more on speed than quality. I was satisfied, but I felt the process was a bit rushed. The service rep was very friendly and explain the process to me when I first dropped my car off. He called me the next day to tell me the estimate. The only thing was he never called me when the car was done. I had to call. Blah! (3 star)Second Experience (I choose): One day after getting my car back. I was so thrilled to get rid of the smoke smelling rental car. I was admiring how my bumper looked as good as when I purchased my car. Driving home from work. BAM BAM!!! Another bastard, I mean person, rear ended me again almost the same way and in the same location. I know my luck right? The second service adviser was a lot more calm and took his time with me. A totally difference experience. This repair took about 8 days.He took the time to explain what damage he saw and offered to check the alignment of the car, because of possible damage underneath. The first adviser was not as thorough. All State was a thousand times better!!! The insurance agent was easy to deal with and the service rep at caliber gave much better service. (4 star)I do recommend Caliber Collision if you are unsure what body shop to choose in the Irvine area. Just pray you dont get hit by someone with cheap insurance. I like that Caliber Collision has a lifetime guarantee. *Side Note* The other review before mine was probably smoking crack. It sounds like he expected too much. Sounds like the problem was resolved. Factory paint is not easy to match. I guess Im more understanding.

The Worst Body shop and Customer Service. My Car was in their shop for 3 weeks waiting on a bumper (kia across the street from there had in stock since day 1) but I let that go. No Communication from anyone at shop, only time we communicated is when I would call or drive to them. Finally got my Car back with a new bumper and repaired quarter panel and thats when stuff starts heading south!My new freshly painted bumper had a big scratch, bumper not aligned properly, paint build up on my door (Chris, service writer said they never worked on the door only bumper and quarter panel yet the Service Order said otherwise) and when I went to put my wheel lock away that they left thrown in there, I found my bumper retainers from the inside broken, all the broken pieces still inside, not replaced . 0 quality control, obviously technician doesnt care. Advised Chris about issues we made an appointment for a week later to drop off my car in the Morning and will be repaired by the end of the Day. 1 Week Later I go to take it in and Per Chris it was too much work for and they would rather not me drop my car off that day (it was the end of the Month and they had already collected my money so I guess I go to the back of the line). Fine I waited another week to drop it off.I dropped it off at opening and Chris said he would call me by lunch time when the car would be ready. 1pm passed, 2pm passed no call. Close to 4PM still no call, again I had to call and find out what is happening and ofcourse my car would not be ready today. I explained I needed a car to travel to and from work and he mentioned there was a rental car place nearby, which I mention to him they need to cover it not I. They did pay for the 1 Day rental.Less than 1 Month after repairs, I noticed a trim above the window was coming loose, I checked the Repair order and indeed they removed and re-installed that molding. I call Chris up and he said bring it down no problem we will fix it. I take My car Down there, after they take my car inside the shop they brought it back and said they need to order some parts and they would call me back when parts are in. 1 week later I called and Left a message for Chris, of course no call back. 1.5 weeks later call again, another message left no call back. Now I call My insurance (state farm) and they said they would contact them. After 1 Hour of my call with the insurance I got an Email from Chris (again no call but at least an email) saying they will not cover the repair because the molding was not like that when it left the shop. I must have damaged it when I washed my car, Chris explained to me.They have a Lifetime Warranty yet they wont fix something after a Month? Its sad and pathetic. Its a $40-50 part but they would rather lose a customer and get blasted online then to take care of a simple repair. Sad and bad business.

Fast friendly service.

Came here on Saturday...posted hours on door says theyre open....google says theyre open. Door locked, phone number posted on door doesnt work. Very unprofessional. Thanks for wasting my time

Excellent quality work, friendly staff,

Terrible customer service told me that my car will be ready in one week took like 2 weeks to finish no communications I had keep call them when will my car be ready never back to this shop again

Top collision repair shop in Orange County.

The staff really went above and beyond to make sure I was taken care of! What could have been a very frustrating experience turned out to be a great one. They were able to coordinate with insurance to make sure everything was taken care of. My car was returned early and looked brand new with OEM parts. High quality workmanship. Highly recommend!

Valuation is quick, kind and politeJust did n’t fix it thereSo I do n’t know if it ’s handcrafted

Rude off