Excellent service! My wife found her dream vehicle and Chris was able to show her all about it. I went in and purchased and was happy with the end results! Kevin Cooper made the experience out of this world awesome!! Chris him self even delivered the vehicle to me! That’s amazing with Indy traffic all the way to the south side. Thanks again!

Was on the road in a new Chevy. Began to leak oil. They were able to get me on the road again in less than two hours. Only complaint: aside from the person who finally helped us, the other persons we tried to get help from were in no hurry to help and seemed aggravated that we were there.

The service here is unmatched. Prompt, Caring, and Honest. My cousin Randal used to work here in the service department and Ive made 2 purchases. Anytime I have questions or services request for my Malibu or Impala, the guys always take great care of me. Thank you to the entire staff, but especially Steve, Bob, and Caleb.

Great experience and great service! I live about 35 minutes away but I always make sure to come to this location to have my car serviced. I make my service appointments with Toby as he is always kind and pleasant to talk to and will answer any questions I have about my car. 10/10 would recommend!

I love these guys. Theyre the best especially Mr. Jerry. He always make sure my needs are met im no time and with a good service.Love you guys and good job.

Really enjoy being able to work out of the waiting area. With comfort.

I had a great experience at Penske. I have not purchase a car from the dealer in years just because of the general hassle it has always been in the past. The last time I was at a dealer and the salesman didn’t know the difference between AWD and 4WD that did it for me I was done. But Penske happened to have the car I was looking for priced where it should be. So I thought I’d give it a chance and if I was annoyed I would just walk no biggie. Well, color me blue I was extremely and pleasantly surprised to have a nice professional staff who didn’t try to jerk my chain and did not waste my time. They understood the value of the car they were selling and the car I was trading in so we met in the middle very quickly and I drove away with my car. It was that easy.

I love bringing my car to this facility for oil changes and tire rotations. I usually give 5 stars because of the experienced technicians that I usually get however this time was different. The technician forgot to reset the oil change oil life indicator. That was minor however when asked about the tires being rotated he appeared to be confused. He said he did rotate the tires but it’s not indicated on my paperwork so I asked how much tread life do I have remaining. He then proceeded to check the tires tread while I sat patiently in my car. He said all 4 were the same and good. A 6 for all 4. So I said how is this possible when 2 tires are new only 3 months old and the other 2 are 3 years old so he then proceeded to recheck all 4 and then said 2 are a 6 and 2 are a 7 so at this point I really don’t know. He looked and acted confused. So now I am confused. Did I even get the proper services that I paid for? I can only hope at this point. Btw I did inform the service advisor who did send the tech out to do what?? Not too happy this time!!

Working with Toby M. is always a pleasure. Great service!

The best car buying experience EVER. Justins customer service is second to none. Very communicative and honest. He clearly explained the process and we were never left in the dark about anything. They are our car dealership for life.

Looking for a new challenge and questionable integrity? Shop Penske. I always appreciate objective feedback when Im trying to make decisions, so time to give back. My history with Penske goes back a while. I purchased a new truck in 2003. I attempted to purchase a replacement for that one in 2017 - but prices werent competitive, so purchased elsewhere. So Im familar with them. Heres my latest take:Getting ready for a weekend trip with the family out of state...thought Id try to get the dreaded Takata airbag issue addressed that was on recall. Truck was otherwise operating normally - no issues. Called ahead to make sure they had the part in stock before showing up to my appointment. They ironically did not know so transferred me to Parts. Parts confirmed it was in stock so I asked if I could come in earlier. They had to transfer me back to service. So this really is Parts OR Service, not Parts AND Service. But thats just an annoyance - the best was yet to come.When I picked up the vehicle, they gave me the keys and pointed to the truck. I got in and the truck was dead. Dealership was closing and it was raining, so I accepted a quick jump to get out of the way. I live about 8 mins from the dealership and since it was cool and raining, I did not notice that the AC was not working. The next morning while trying to leave, the truck was dead again. The local parts store said they could charge the battery but it would be at least an hour. Needing to get on the road asap, I purchased a new battery. Finally on the road, thats when we realized the AC wasnt working since it was over 90 degrees at that point. I worked landscape growing up with no AC in trucks, but my family did not. Ever driven an uphappy family for a few hours in a hot car? Not fun...and not necessary either.When I returned, I called the dealership and they said no one was available to talk to me about it because everyone was in a meeting. I asked if I was physically there, would they make me wait to get an answer? Yes, came the response. Interesting customer service model. I was eventually told that the technician left the passenger door open the length of the service work and that it may have run down the battery.Long story short, they would not reimburse the cost of the new battery and my normal mechanic, who had recently recharged my AC, did a pressure/dye test on the system and found no leaks. He was stumped. He recharged the system and it has been working fine now for two months. He suggested I try another Chevy dealershp in the future that makes sure the car is working when you pick it up. Genius suggestion.As far as Penskes responses to the other negative reviews, they arent genuine. Youll see that they all have the same verbiage and I wont be the least bit surprised to see it copy/pasted on my own review. I already requested a manager call me back after discussing the issues with the front-line staff and to-date, never heard back. I guess this also means I will not be getting 10% back or $10 off my next service call since I cant provide a passing grade (see a copy of the offer I received that was attached to my invoice). So THIS is how you generate good reviews - buy them! Brilliant idea, but I would prefer just doing it the old-fashioned way. Eearrrrn it. So long Penske. Thanks for the memories.

Easy in and out. Nice waiting room while my oil was changed. Fast WiFi, power outlets, and tables for working remotely. Clean bathrooms too. Friendly fast efficient service

Excellent people.....Keith Jones fantastic person to work with throughout the process.Nice facility. Id highly recommend Penske.

The techs are superior, and they know it. There have been some collateral issues with attention to details. The last one fixed a problem with a cylinder failing, but something was loose in the engine compartment, so I have to go back and have them pick up the tool or tighten the last nut. Be careful accepting your vehicle.

Great experience from start to finish. Sales guy was very responsive and attentive, F&I was personable and straight forward, service was friendly and quick. Stock in the vehicle we wanted is low throughout the area and we had to put money down to guarantee the vehicle we wanted that was “in transit” was ours when it arrived. They kept us up to date on timing and got us right in when it was delivered.

Very easy and smooth process. Drew did a great job walking us through everything, Andrew was great to deal with for the financing portion. They both helped make the process easy as possible.

I love going there. Customer service is great always very friendly. I normally deal with Koby but was not available that day..

Recently purchased a 2021 Chevy Trailblazer. I found the sales team to be very attentive and focused on my needs. They were very easy to work with and I didn’t feel pressure to buy the car. The closing process was also very pleasant. Did not feel pressure to buy add insult for the car (beyond the ones I wanted). Overall, great experience. We love the car. I hope to buy more cars from this team.

Simple oil change. Got an appointment same day as my call. Took about an hour. Price very reasonable. I am completely satisfied.

We were driving to Indy to help my fiancé daughter in move to a new dorm and on our way down from south bend our car started overheating. We had to stop and I filled it with coolant and made it to the hotel. On Saturday we took the Car to have it serviced and we drove in and Jerry greeted us asked if we had an appointment. Of course we did not and he advised us that it would probably be Monday or Tuesday before he had a chance to look at it. Monday late morning we get the estimate for repairs and we approved them. We explained that we would not be picking up till Saturday. On Tuesday afternoon we were told that the vehicle was finished. I am very happy with the service we received from Penske Chevrolet or more from Jerry Bronson. Thank you for all your help and the wonderful service that we received.

There were a few specific details that I gave my service advisor, Jerry, when I dropped off my truck to get an oil change/tire rotation as well as checking on the weight bearing on my wheel that may have fallen off last time it was in the shop that had previously caused my truck to vibrate when going 60mph+. He was adamant about making sure that this was taken care of as it would have caused future issues with the truck if not addressed. When I picked up my Silverado, it felt brand new.They were very quick with the service appointment and I would highly recommend asking for Jerry if you ever get your Chevrolet serviced. He will take care of you. Thanks Jerry!

I had the best experience with Service at this location! My boyfriend had an appointment at Penske with Jerry and that’s his usual service guide. I wanted to pay for the service for an early Father’s Day gift, from our Dog! Jerry went above and beyond to make sure it happened. I would recommend anyone to their service department because they treated me so well from the moment i walked in and i wasn’t even their customer for the day! Job well done guys!

Brought my vehicle to Penske Chevrolet for a tire patch. It was done in a very timely matter. Highly recommend this establishment for your business.

The service department ignores customers. I have stood by my car without anyone acknowledging my presence. They just stare eat their computers. Very unfriendly. Also when I bought my new Corvette C8 they did not provide an owners manual. Was very upset over this issue and Roberto wanted to charge me $100.00 for the manual which they did not provide. We argued about this. When I brought my Corvette in for help with some settings Roberto would not help me over the manual issue. We had words. Will never buy another care at Penske. This was my second Corvette purchased at Penske and it seemed odd to me that they were willing to lose a customer who buys expensive cars all over $100.00.

Awesome folks to work with. Mike made the process easy. We will put our new 2500HD to work.

Helping my mom get her 2010 Suburban get some TLC, from a distance I might add, and Shannon and the team were exceptional. Amazing customer service, attention to detail, clear communication of accurate diagnosis of service needs. Really the best all around experience, and nothing overcharged or expensive. 100% recommend this dealership.

Great place to do business glad my first purchase from a dealership was here. I forgot the salesman’s name now but he was very polite sold me a 2009 Ford Mustang 5 speed on Friday. Kevin was also very nice they both explained everything very well to me for being a first time buyer. Thank you again for all your help.

Very polite & friendly. Prices WONT break the budget. If you receive coupons from them, use them. GREAT SERVICE at a discount. Who doesnt like that?

Very quick and easy service (oil change + tire rotation). Nice use of automation in their paperwork process. Much nicer than many surrounding Chevy service providers.

My experience with Penske Chevrolet was wonderful. They were professional and knowledgeable. Justin my salesman was very accommodating. Thank you Virginia L Mason.

Keith got me in right away and taken care of with no issues. I appreciate the prompt service and great communication

Jerry was great and helped answer all my questions. Diane does a great job with shuttle service. Appreciate the great service from them both. So far no issues from the Bolt recall so hopefully the service tech took care of the reprogramming battery update to avoid a fire. Love my Bolt! Bring on more EVs!

I have used Penske service for many years. Scott and his team do a great job of getting the job correct the first time. The communication is great from the service writers.

I was having trouble finding a truck and Penske had 2 for me to choose from. Called and spoke with Justin on a Friday as we were heading to Michigan for Labor Day. We asked if we could stop on the way home Monday. Justin had both trucks ready to test drive. After driving both, I liked the LTZ. Deal was done within the hour.

Justin did a great job leading me through the transaction and answered any of my questions. He was very knowledgeable and made my experience great

After I bought the Chevy Trax I noticed a chipped windshield. I contacted the used car manager Jeff and he took care of windshield right away by getting it fixed. Also the salesman Ben took me through the paperwork and explained everything. about the purchase of the Trax. The finance guy Aaran also explained the finances if I was going to finance the vehicle. Very satisfied with all the people at Penske made my car buying experience pleasant. I will definitely go back when I decide to by another vehicle which might not be to far away because my Honda Odyssey has 155,00 miles.

I recommend Penske Chevrolet to anyone interested in purchasing a vehicle. Both the sales associate, Cameron Morton, and the Financial Services Manager, Aaron Stewart, who helped me provided excellent customer service.

Jerry and the team spent lots of time with my car giving it some TLC while looking into a transmission concern. They were patient, understanding, and accommodating! I really appreciate their efforts!

Everyone was courteous and kind. Service advisor Keith Jones kept me posted every step of the way and his Tech Brian Robbins was very detailed in explaining everything he did on my transmission. There is still an electrical issue with my wipers but Ill contact Penske Chevy the week of June 14 and Im confident the issue will be resolved. Kevin James Wilson

I usually schedule my vehicles work with Toby. He is very professional and always very helpful. I appreciate being able to work with the same technician as I know him and he knows me and my vehicle.

Called on the way in with my Equinox that was dying at every stoplight. Was told possibly 2 weeks till it could be repaired had it back & running like new in 2 days! I feel like a highly preferred customer!

My car service experience was excellent. The service department is helpful and accommodating. My service advisor CJ has been great. The service department has a nice waiting area with coffee and snacks options. I really appreciate the courtesy van pick and drop service. Diane has been great and helpful. She is very friendly and polite and amazing person to talk to.

Upon my arrival, I didnt remember who my service agent should be and the first person I walked up to hurried hurried and picked up the phone so he didnt have to talk with me. Then I went to the next person and he looked information up and told me who I should talked to. The agent kept me informed by phone on what services are needed and had the car ready when I needed it. Job well done

Excellent service every time. Jerry Bronson is knowledgeable, friendly, and keeps us informed on the status of our car servicing.

Came in for an oil change with a coupon to include tire rotation at the scheduled morning appointment time, and I was back on the road inside of 50 minutes. Sensational!

Everyone was extremely helpful in answering any questions I had, giving genuine recommendations, and going the extra mile to make sure I had the best overall experience and knew all I could about my new vehicle before I left the lot.

Scott was able to find me an SUV in my price range with all of the amenities I wanted. He made the process so simple!! Everyone go to Penske for their next vehicle purchase!

Very professional, helpful, knowledgeable-Comfortable experience. Jerry Bronson went the extra mile to be sure the car was well taken care of - very transparent, and did what he said he would- how refreshing. Good work, done right—they have my business from now on… Thanks Jerry!

Very pleased with the service. Toby is great to work with

Good service! Techs occasionally check in and let you know whats going on. Lobby for customers is clean and comfortable. All employees were personable and speak at your level of understanding. Snacks, soda, lemonade, and coffee available in vending machines. Bathrooms are clean and quiet. TV, magazines, current newspapers, and even a charging station (apple and micro SD) in the lobby as well. Lots of windows so you can usually see where your vehicle is at all times.

Jerry was very helpful and easy to work with on this warrenty repair. It took a while but was not the dealership fault at all. Very pleased.

Ive had nothing but great experiences with Penske Chevy. I feel well taken care of and respectfully treated in all my interactions, and am particularly happy with the service department. Even after the warranties expire, I continue to use Penske Chevy service. (Other brand vehicles I usually take to a separate mechanic.)

Great service as usual!! Love the Penske mobile service for oil changes.

Penske Chevrolet put in a toe link from a vehicle recall. They were curteous and professional.

Chris nelson was my salesman and he done and excellent job and was very good to deal with. He showed me how to use all the features in my new truck. He seemed to be an honest and fair man.

We were in town from PA for a bowling tournament when our tire was making noise. They fit us in, discovered that the previous shop had only put 3 of the 5 lugnuts on the tire after they rotated our tires. They saved the day. Keith was awesome to deal with. I would recommend them to anyone. I would go there again if we didnt live in another state. Anyone local should check them out.

Drew was knowledgeable and informative of the vehicle choices. He asked what I would like in my new Chevy Equinox and made the sale process smooth and easy. I am so happy with my new Equinox. Thank you Drew!

My Equinox had an issue where the sun roof stuck partway open. I called the Penske service department and made an appointment to have it checked out. When I arrived a little before the scheduled time, Keith Jones took care of me right away, and assured me that if it had to be kept overnight, they would be sure to keep it inside (as rain was predicted). I also asked for an oil change, as it was getting close to the point where that was needed. Shortly before the end of the day, Keith called and told me it was ready for pickup, that they had run all the diagnostics, but no cause had been identified, and resetting that function put it back in the pink. The requested service was performed, problem cleared up, and my vehicle was returned before day’s end. The only charge was fir the oil change. I could not have asked for anything more. Penske Chevrolet has never given us a problem, to the best of my recollection.

Penske Chevrolet is amazing. Our salesman, Paul, has been fantastic both times we have been there and leased a new car. He was able to get us in a brand new car without increasing our payments twice now. Please give Penske Chevrolet a try and find out the great things they can do for you.

I love coming to the dealership to get our cars serviced. The service department is very helpful and accommodating. They truly care about their customers. Peneske Chevrolet is amazing and I will always come there for service. Ms Diane and Toby are AWESOME!! 👍🏽👍🏽👍🏽👍🏽

This was a very positive experience. Ben was my sales representative and he was respectful to my time, no high pressure sales tactics, and was transparent with the deal. I got a good deal for my trade. The show room was well organized and the entire process went smoothly. I highly recommend Ben and Penske Chevy.

I needed an oil change and to have my brakes checked. The service was excellent! I was given a ride home and then picked up later, and my car was even cleaned up. Thank you so much. I really appreciated it!

My experience was nothing but the best! My family and I couldn’t be happier! Jeff Copeland was fantastic and very professional! My sales consultant Roberto was so easy to work with! I was searching for my 2021 RST Suburban for what seemed to be forever but these two stepped up to the plate and got us exactly what we were looking for! We are customers for life!

Great service. Jerry Bronson ecxellent

The service team really goes above and beyond to make sure I am taken care of. I was able to get in and out fairly quickly. Diane is always personable in the even I need a shuttle! Toby, Jerry and Keith are always great and knowledgeable. There are many other places I have been, in which I feel like they are trying to add everything on just to take my money, AND PENSKE CHEVY IS NOT ONE OF THEM! Thankful for this team!

They really take good care of me.

Jerry Bronson just makes me feel appreciate truly every body is nice all ways clean

They were great. I had an issue and they got it resolved quickly and handled everything with the 3rd party warranty company. Very satisfied.

Thanks Jerry Bronson for the advice on the car and prompt service.

I normally wouldnt go to a dealership just because I always assume itll be so expensive no matter what, but I was pleasantly surprised! The customer service was great and the repair was fair. I really thought they were honest and took great care of my concerns. I will definitely be going back!

Excellent service. Service consultant, Keith Jones was awesome!!

Penske got us the car we wanted at a very reasonable price.

My service request with Penske Chevrolet started with a timing belt. Of course, during the initial inspection, Penske technicians discovered my need for some brake work as well.Communication was great and they have some cool software to let you see what work is needed and to accept or decline.In my case, the price was right in my range and it took one day to get my car back and smoothly on the road! 👍🎉

The service advisor tried telling me my 2015 Equinox needed a new engine after I just brought it in for a very minor oil leak. The vehicle ran completely fine and had NO lights/codes showing, yet the service advisor put on my paperwork that I said it ran poorly and had the check engine light on. I had terrible communication throughout the 10 DAYS you had it. There was no actual evidence provided for why it needed a new engine, and no documentation was provided to the warranty company like they requested. After you had it for 10 days, I demanded I pick it up to take to another dealership. To top off the experience with Penske, my vehicle had extensive hail damage upon picking it up and now I also have to deal with an insurance claim. The other dealership found nothing wrong with the engine except the minor oil leak, and the tech working on it there was the service manager with years of experience. The other dealership had my vehicle repaired and back to me within 3 days.

Easy, provided exactly what I wanted, excellent service...love my equinox

Service Department is always great and does a great job n providing you with excellent customer service and answering any questions or concerns u might hv on your vehicle

My experience with Penske Chevrolet Service Department, particularly with Jerry Bronson is beyond any one’s expectations! Exceptional!!

Great shop that can fix your Chevy up. Talk to Toby today.

Very helpful sales person who didnt push us to make a decision. Even though there wasnt a lot of inventory, we were able to find the right vehicle for us. We would definitely go back there again.

Our family was traveling from out of the area on the weekend and had issues with a low oil pressure reading on our truck. I called several local businesses looking for help and Penske was the only one able to provide what we needed. They worked us into their schedule and was able to make repairs that day to get us back on the road. The staff was friendly and easy to work with and the facilities were top notch. We appreciate everything they were able to do for us!

Chevy Bolt owner here! Knew what we wanted, test drive, purchase agreement, pay, car demo, take home! Easy peasy! Mike, first contact in person and Cameron, our salesman, were fantastic! Manufacturers incentives and Costco pricing and rebate made for a sweet deal!

Ask for Scott N!! Have dealt with him for 10 years and 2 new cars every 3 years. Great guy, great communication and always willing to help to get the job done. He also checks in with you, every so often to make sure that everything is good! Again, ask for Scott N.

I have bought six cars from Scott now. He is on top of everything. I feel like he gives me the best deal. Out the gate and there is no funny Business. He gets me things that I know has to come out of his pocket. But that’s why I ALWAYS go back to him. And always will. The rest of the team is very good as well. They are fast courteous and very considerate of your time. Everyone came together and helped my Aunt and my son both with there purchase. I can not sing there praises enough.

The dealership and all of the workers that I met were quick and polite.

At this appointment everything ran on schedule. The service was done in a timely. And my car was kept clean. The service writer Keith was extremely professional and did a great job.

The staff is fast and friendly! The building is really clean and comfortable for you wait.

The tech was unable to re-create a software fail from last week- The wife was able to drive her Equinox after remote starting it without a FOB in the car. She left both at home and drove across town. (SCARY, theft issue) They did replace connectors on the full roof shade, an issue I could not find anywhere online, good thing you had the connectors in stock. Another cheap design using plastic in lieu of a more durable material .

Mike B. and parts did a magnificent job making sure the correct GM Lift Kit was ordered for my truck (fairly complex due to 3.0 and multiple variations of springs, etc). Jerry B. made scheduling, drop off, and pick up a breeze. Everyone was friendly, work was performed on the schedule promised. I couldnt be happier and will be back.

Jerry Bronson is my go to guy. Always great service, prompt every time, great guy to deal with. I won’t take my Chevy to anyone else.

I was traveling through town and my brand new Silverado was due for an oil change. They were kind enough to squeeze me in and get the truck all dialed. Super friendly and very quick.

Best service ever, from Ms. Mandy May. Excellent job helping me deal with current problems and also adding regular maintenance needs for my Suburban. Listened carefully to my needs and offered great understanding of my vehicle and communicating well between me and the service technician. Kept me informed daily, or more, concerning the progress of my service.

The people are very pleasant. Made and appointment for an oil change and it took all most two hrs. That is the only thing they need to work on in my opinion. Thanks for your service.

Staff were so friendly, professionall and most importantly were honest. They tried their best to help me out. Highly recommend Penske Chevrolet

I’ve had an ongoing issue with my car and my service advisor Toby was able to work with me on costs to hopefully finally get the issue resolved. I also had another key made for my car while I was there as I only received one when I purchased the vehicle, the gentleman in parts were extremely helpful as well. It was a very pleasant and quick experience. I used to take my car to a competitor for oil changes but I’ll be moving all my maintenance to Penske after this!

My wife and I thoroughly enjoyed the car buying experience at Penske Chevrolet. Zach was great and I would highly recommend him and Penske to anyone in the market for a new or used vehicle! Our experience was one of the least pressured car buying experiences we’ve had!

I purchased my vehicle from Penske. I walk in without an appointment for an oil change,I was treated with awesome and friendly customer service from Keith Jones and I was taken in the courtesy shuttle van driven by Diane Vogel to my employer. Keith and Diane Thank You!!Diane has awesome customer service skills and a great personality.KUDOS TO THE STAFF AT PENSKE CHEVROLET FOR QUALITY SERVICE AND GREAT CUSTOMER SERVICE.THANK YOU FOR GOING OVER AND BEYOND#AWESOMEDoritha

Very clean and nice big waiting area. Service didnt take long.

Buyer Beware.If you are buying a used car, Penske Chevrolet cant be trusted.My experience is they do not care about the customer. They only care about the sale.I bought a 2014 Chevy Traverse on June 30th.We paid cash as part of a trade in.The Traverse had 140K miles, but seemed to be in good working order, until we got it home.On the first night it leaked power steering fluid all over my driveway and street- as pictured.I contacted our salesman and asked if they could give the car a complimentary look over- even though it was out of warranty.The salesman told me There were no signs of leaks... it was sold as isIn other words, not only would they not fix the problem, they wouldnt even give it a complimentary look over.So I was forced to take the car I owned for only a few days to a repair place myself.There it was diagnosed with a leaking power steering pressure hose and faulty power steering pump.That left me with a $1,600 repair bill for a car I owned for less than a week.All of these are documented facts.In my opinion there is no way Penskes service department didnt know about this leak before the sale.They were either blind or willfully ignorant of the issue they were passing onto the customer.While they may have been within their rights to refuse to fix the problem, the fact that they wouldnt even check it out for free illustrates how little they valued me as a customer.Shame on them,The Penske name deserves better in Indianapolis.I repeat my earlier advice. Buyer Beware.

8 years of satisfaction with this dealership.

Great to work with and very straight forward..... Thank you Cameron