Great service, friendly & knowledgeable staff! They always take care of my cars needs & their rates are very reasonable. I highly recommend their services!!

I didn’t have an appointment and I walked in with my car, I wasn’t able to drive it and really needed it to be fixed ASAP! The people at east Carolina were very nice he had my car out within the hour!! Highly recommend.

I had the pleasure working with Allen. He is wonderful! I only drive older cars and am happy to have found this place. I had my cats replaced and he had my jeep ready the next day. This tells me this shop has a great working relationship with part shops. Fair price, great communication, excellent service. You are in efficient and capable hands when you drop your vehicle... 10 stars!!

They were reasonable with pricing and had quick turnaround. I normally go to the same mechanic but he was backed up for a month and several other places were way overpriced which showed in their reviews.These guys were able to get me in the next day and within 48 hours of me calling them the work was finished. I had both of my front wheel bearings replaced. Looks like I have a new mechanic shop.

Great service. Very knowledgeable, and HONEST. Allen got my lexus running again much faster than I expected. Honest pricing. 10/10 would highly recommend.

Highly recommend! Jerry and Chris are very professional and efficient. They were quickly able to identify the issue and fix it.

I had a pair of fog lights installed. These guys are awesome. Very professional and courteous. They know what they’re doing and reasonably priced. Will definitely come here again and I highly recommend them.

Jerry and his crew were great! Honest and friendly service... Would highly recommend

I took my 2017 Chevy Cruze for diagnostics due to a check engine light error code. Found the issue without having to do any repairs. I really appreciate the honesty and great customer service.

This shop is awesome! Friendly folks, great service, and fair prices. My wife got new tires today after work and she was home way sooner than I expected!

I went in for an oil change and was on my way in less than an hour. They got me in on time, gave me an estimate of future maintenance that is needed, and we’re very courteous and professional.

Amazing place to go to. They are very honest with their prices and very friendly people as well. I highly recommend anyone who has car issues to visit them you will not regret it

Got mr in and out i a timely manner. No up sale just good business and work.

Gene and his team ALWAYS do a great job. I have been using thire services for over 8 years

I had a noise coming from the front of my car and found these guys via google. I took my car in and they checked it out, told me what the problem was and gave me the price. The process was simple, they were honest, professional and they didnt try to drain my pocket book with anything I did not need. In addition, these guys know their stuff and were beyond professional!Thank you so much! I will definitely be returning next time I need automotive service. 👍

Fast service. Very professional. Have used them before and will do so again. Highly recommended.

I’ve used East Carolina over the years and they’ve always been honest, reliable and fair.

I was very pleased with the service. They had wifi and a nice clean waiting area. I was greeted with a smile and a joke as soon as I walked in the door. They were very proficient and thorough. The mechanic did not stop working on my vehicle until the job was done 100% right. The owner made sure I knew what was going on as they accomplished each task while I waited. I was very pleased. Very nice staff and place. Would recommend to anyone. Even though the guy spent a couple hours on my car (not his doing, the alignment was messed up) but the price was surprisingly very reasonable !

I would totally leave a 5 but I professionally believe there is always room for improvement. You guys are great! Honestly though, I think Allen is my favorite guy. He’s just real down to earth! Merry Christmas guys!

Jerry and all the guys at East Carolina are great. They fix the issues and dont rip you off. Would definitely recommend these guys.

Excellent and trust worthy place to have services done on cars n trucks

Awesome service. Great people!

They are always so nice and honest! I never have to worry after leaving there that something wasnt done right. :) Thank you!

East Carolina is a gem! I first used them when my son accidentally used diesel fuel in my car. Unlike Honda Repair + other car repair places, East Carolina quoted me what I felt was an honest + a decent price. They explained the process and even broke down the cost for me and were just overall patient and pleasant.Just moving to NC it was a financial burden but they fixed my car + kept it until my payment was made in full. This last visit...my God! My front Axel broke which was a horrific experience. I had to get new brakes, an alignment, two new front tires, an axel shaft, screws wheel bearing. However Jerry + Allen explained everything to me again, told me what needed to be done + finished in record timing. I am externally grateful for them. I’m just a woman who gets so much anxiety when I experience any kind of car issues but I can count on East Carolina to take good care of my car. It is so hard to come across great mechanics! I usually go to Honda for everything since I’ve experienced so many shady mechanics years ago. It’s the integrity that keeps me coming back. Thank you East Carolina Automotive!

I got an appointment for the day after I called. My car was taken back immediately. The problem was low Freon and it was filled promptly. At the suggestion of the company, I had them add a dye so that any future leak could be located. I am quite pleased with the service.

Very nice people! Great service!

Awesome and friendly professional customer service.Excellent quality work!

The alternator needed replacing. They did a great job of finding the problem by being careful. The alternator was intermittent and without their repeated checks, the problem would have recurred.

I had an intermittent electrical issue which another shop couldnt diagnose. East Carolina kept working on it and figured it out, then worked with me to replace the part even though it wasnt manufactured any more. The cost was quite reasonable as well. I am quite pleased and will be returning to this auto shop.

Great service. Fast!

Very knowledgeable about cars. Only fix what is truly wrong

Jerry is a nice, honest guy and we highly recommend!

The best place I know to get your car fixed. Great people.

My car was having trouble starting so I brought it in for them to identify the battery was failing and in fact it was the wrong battery for my car. Tgey got me straight and on my way fast.

They good but slow on geting things done but some times if u like it done right thats the way to go

These guys are AWESOME! I am petrified of mechanics because of being burned in the past but was referred to East Carolina by a friend I really trust! They were friendly, informative and I felt like they truly cared about me and my issue. They were sensitive to my financial constraints and were sincerely striving to get the work done at the minimum cost! Facility I very nice, including the waiting room! Internet connection, tables to work on abs couches Incase you want to relax!! I will definitely take my car back here for ANY issues and feel 100%!confident that they are looking out for me and have my best interest at heart!!! Thanks guys!!

Nothing special about this place does basic repairs

Honest courteous and dependable the prices are fair and I would highly recommend East Carolina Automotive

I’ve been going to east Carolina since 2009. They have always been professional and trustworthy

Quick professional service. Friendly staff.

They do our fleet maintenance and are great

Ever since I put new tires on my Tahoe (Michelin’s) there’s been a roaring noise. I’ve replaced rear wheel bearings, had rear end ‘checked’, new shocks and struts, new wheel hubs... everything. I took it to Jerry at East Coast and found that the place I’d bought the tire from had (evidently) lifted the Tahoe using the rear traction bars which where badly bent and had changed the drive shaft/ pinion gear angle. Jerry’s guys fixed this (and a broken motor mount) for me. I’m grateful for the diagnostic time and repairs they did. I’ll continue to use East Coast for all my major auto repair.

I googled these gentleman on lunch break today. Somebody answered the phone and was able to tell me the price of my service. Not to mention when I arrived there was no waiting & the service was only $13.60. I made it back from lunch on time. Thank you guys so much. I’ll definitely be visiting you all again!

Excellent service!The company has been great every time we need a service!Quality work and materials, reasonable prices!Will keep using them for all the auto repairs in the future.

We love East Carolina. They were able to detect And come up with a plan for an issue that Two other dealerships have not been able to resolve over the past year. They are always friendly and honest.

I’ve been going to East Carolina Automotive for years and will keep coming back because they’re awesome. Everyone is friendly, helpful, and most importantly honest. Jerry and Chris are always very up front about what issues your vehicle may be having and the solutions to fix those problems. Their service is greatly appreciated.

Friendly,fast, honest, and awesome Its hard to find a good mechanic

Excellent Service!!!! I will Suggest East Carolina Automotive Service to All Family, Friends and Associates. Fairly priced and dependable.

They replaced my Radiator, for the exact price quoted, and on time, while I waited!

Great honest guys. Came in with my 99 Ford Explorer overheating. They were able to diagnose and provide feedback in a very timely manner. They gave me great recommendations if I were to choose to fix it and if if I were to choose to get a new vehicle. Would highly recommend.

The employees working here are the friendliest and most dedicated workers I have encountered. I brought my Infinity QX60 in for service, and Chris was so honest in his evaluation of the issues I brought to his attention. I will definitely bring my car here again. I highly recommend this business!

Great service and very patient with a directionally challenge customer. Wont be going anywhere else in the future! Thanks.

Very Quick and efficient Service center. Prices was very reasonable. Highly recommend!!!!!

These guys do a great job & they’re super honest. Excellent alternative to going to expensive dealerships. In many cases they were half of what Hyundai Monroe quotes.

10-21 car broke down we are from Indiana. Jerry and crew was recommended. Being new customer and completely unknown we were treated extremely well. Jerry called with a very fair repair quote, kept us informed and got us back on the road East Carolina Automotive Service, Jerry and crew the best.

I have a 1969 Cadillac Calais and I needed some mechanic work done. East Carolina Automotive Services knew exactly what they were doing and got the job done right the first time. The guys there were very down to earth, friendly, and easy to talk with. I knew my car was in good hands when I dropped it off for repairs. Most importantly the price of the repair was extremely reasonable. There were also no oil stains, dirt, or any other debris left in or on my 50 year old classic and for a mechanic shop you kind of expect to find something but I didn’t. East Carolina Automotive Services will definitely be my mechanic of choice for all my vehicles and I “HIGHLY RECOMMEND” these guys, they live up to the hype and the reviews are definitely real.

It was great, they are honest good working people.

My whole family brings their cars there their professional they have a great personality too

Been gone 2 East Carolina for 12 years they do a fantastic job sometimes they mess up bring back they make it right

My experience at East Carolina Automotive was absolutely unparalleled in my entire driving experience. The knowledge, genuine, intentional, gracious, and personable staff can hardly be matched in the greater Charlotte area. Chris explained all of my options to me and never pressured me to make a decision with which I was not comfortable—he ensured that I understood everything and made every arrangement to make my time at ECA smooth, efficient, and comfortable. Everyone should have total faith and confidence with the folks at ECA—they will be upfront, honest, and fair—they are the absolute best!!

Honest and friendly service on every visit!

Found the place by mistake and I didn’t regret it. Very friendly staff. They were very quick. Great prices. Couldn’t of been a better experience.

Had to have tire repaired,, Got to East Carina 10 minutes early they opened the door and brought vehicle in right away.Been using them for about 10 years, never disappointed with work or cost.

Great customer service! Glad I came here to get a second opinion about my car. Chris gave me very detailed explanations about what the problem was with my car and all of the options available to me. He was very honest, informative, and helpful.

My Brother has been Going here for a while and he Told me about so last week I called to make appointment for 8-22-2020 For a Oil Change and Tire Rotation Very Pleased With Tje Service and the Price is Very ReasonableWould Definitely Recommend this Place for a Service or Any of your Automotive Needs

I’ve been going here for years. Always fair and honest and do outstanding work. I would trust them with anything from brakes to tires. Chris and Jerry always communicate and no surprises. I recommend them to everyone.

Fast and friendly service!

I was in need of a four wheel brake job quickly. These guys did a great job at a very fair price. I was not pressured on doing other things more then what I requested. I have a Toyota tundra and from now on these guys will be my go to mechanics

Awesome service and honesty is what Ive always looked for when it comes to finding an automotive service company and I havent ever felt as positive as I have with the guys at East Carolina. Top to bottom just amazing service. Thank you again and I will definitely be coming back.

Mr.Jerry Roach and the men at this place saved the day for me and my children! We were out of town visiting my family and of course my van decided to act up. These guys decided to take a look at my van even though they were busy. In the end everything costs me under $200. Thank goodness! They were very kind, considerate and fair with the price they gave me! I dont know what I would have down without them! God bless yall!! Thank you again Mr. Jerry Roach!

Me and my entire extended family has been serviced by East Carolina Automotive for years. They always are kind and provide fast service and I honestly couldnt match the prices they gave me on repairs anywhere else. We have developed a friendship from the years we have asked them service our vehicles. I would highly recommend them.

I had my vehicle safety and emissions test completed. Total wait time, start to finish, was 18 minutes. Large comfortable, clean waiting area. The gentleman was so kind and pleasant. Highly recommend.

I always use this store for any auto needs. Excellent service and great people.

Knowledgeable, fast and friendly service center. Jerry and Chris go above and beyond to ensure customer satisfaction. I have been going to East Carolina Automotive for several years and have always been very pleased with their timely service and fair prices. I would recommend that anyone in need of an Auto Repair Shop give them a call. A very satisfied customer.

Always has friendly and prompt service

They were very kind friendly and polite.They knew exactly what the problem was and jumped right on it. From now on this will be the place where I will have my vehicles serviced. I am well pleased with the job that they did.

Highly recommend. When you find a mechanic you can trust, you hang on the them! Jerry and Chris have always been honest, fair, and willing to go the extra mile.

All the guys at East Carolina are very honest, hardworking people. I trust them and have sent them many customers. They do great work and are honest as to if you REALLY need something or not and I appreciate that! GREAT place for your auto needs.Brandy P.

I really, liked the knowledge of Jerry the owner of the shop. Iam very glad to find there shop and do business in the future.

Been going to these people for quite some time now and I’ve never been lowballed or cheated, in fact they have looked out for me and are always clear about what is going on. The work they do is awesome as well as fast, efficient, and done with care. Thank you for all past and future fix ups!

Excellent customer service. I called and The technician answered the phone in a very pleasant reassuring voice. Walked into the establishment, and was greeted by Chris with a kind smile. Knowledgeable, professional hardworking ppl.

Very professional, Simeon and Chris take really good care of my vehicle. Unfortunately they dont work on semi trucks.

The only place my wife and I trust with our vehicles. I also recommended them to my mom, who has a list of disabilities and not only do they not take advantage of her lack of mechanical knowledge, they go out of their way to make her visits quick and painless, and help her to and from her car.Its high quality work and fair prices along with personal care and family values that will keep the Bennett family coming back

Great place, nice people

5/3/14 - Went today for vehicle inspection. Service took as much time as they said it would (he said 30 min, it was about 30 min). Chris, the gentleman who took care of my vehicle, was professional and knowledgeable. Two times he stopped back to mention what was going on with the inspection and my vehicle in general. I needed wipers to pass the inspection, so he asked me before just doing it. He said I needed an oil change, but the inspection didnt require it, so I didnt get it done this time. No selling of peripheral goods, which many places do today and its very frustrating. These guys did an excellent job and I plan on going back.

Work is always completed as promised. The service staff will make recommendations when work isn’t needed. Shop is always clean and employees are very friendly and professional.

I can not express how grateful I am for Chris, Jerry and there whole service department! These guys went above and beyond to help me. I called and explained my situation to Jerry and he told me to come by and they would take care of me. I got there and Chris got me in and out right away. They were all very professional, and experts at what they do. Any issues I have with my vehicle, this is the place Im going. If you need anything done to your vehicle, Eastern Carolina should be your first phone call. I Highly Recommend!!!

Very disrespectful, unaware of hidden fees, no notification, poor communication and owner Jerry likes to make threats and curse at customers. They are holding my car due to money hungry problems.

East Carolina has serviced my cars multiple times. I was very satisfied every single time. Great honest work. Will definitely be returning with future needs. Id highly recommend them.

Quick in, quick out. Oil change, head light bulb replacement, air filter changes. Great service.

Went there for car maintenance and cat inspection, when its time to pay, I was very surprised: the bill was like half of what I expected; I did my last maintenance in another place (not the dealer either, so already cheaper; been using them for a few years until I was fed up on a tire issue) and paid about twice for maintenance alone, without the inspection.Great service, and really honest guys.

Fast and affordable. I was in and out in no time. Also a clean and comfy waiting area. Will definitely use them going forward.

Best mechanic shop around. Great atmosphere and people. I was stuck with a problem on a Saturday afternoon, because of them Im back on the road. Thank you

I have visited this place for many years.I never had an issue, they are very polite and helpful. It’s very close from home and really convenient location.

I will never take my car anywhere else. These guys are honest, trustworthy, and super friendly! Very fast service, and they really get to know their customers well.

Jerry and his crew have always have done an exceptional job on my vehicles.

I just moved to this area and I went to East Carolina Automotive because of a recommendation from a neighbor. I was told they were honest and fair and that was exactly the experience I had last week. I have some other work needed for my car that I’ve been putting off and I plan to go back there.

I brought in one of my work trucks and they told me they were replacing the rear differential. They told me one price, and then when it came time to pay the bill it was several hundred more. Then to find out all they did was replace two bolts and charged me over 1200.00. Then they did some work on another one of my work trucks and charged me almost 1,700.00 to replace some coils and the breaks!!!!After telling me 900 then 1300....They do decent work although they rob you to do it. They say one price and then charge another, and of course you have to pay. These people are THEIVES!!!!!

Jerry is the best everything he does about your car looking out as if its his car.

Had a check engine light issue. In Union County, NC, you cannot pass inspection without the latter resolved. Having some auto mechanic background, I knew what the issue was (free code readings at OReillys and Advanced) and what the potential cost (replace evaporator sensor, replace fuel lines, drop the tank, etc.) would be to fix the issue.This shop was the only one (of the 4-5 I surveyed) that afforded an honest pricing to fix the issue.They were quick (fixed less than 24 hours after drop off) and friendly.The check engine light has stayed off after 160 miles of driving and I passed inspection without an issue.Highly recommended.