Houston Gold Exchange is a beautiful store with high end pieces. The staff is responsive, kind and helpful. They have also provided donations and sponsorships to causes in the community, making it a truly one of a kind store.

I stopped in to see if Houston Gold Exchange could do a custom piece for me. I wanted to surprise my son, the CEO of Echelon Records with a custom necklace. I gave Scott, the owner a photo and he created a GREAT piece at a very reasonableprice!! He guided me with good advice as to pricing and who created the best molds for the best price with great quality. Thank you so much for helping me to give a great gift that will show well!! If you need any custom work done, I highly recommend Scott at HGE!! Thanks again!!

Jay helped me out when I needed a new band fir my girl. Best prices in town and go see them. Ask for Jay!

Dont waste your time. The guy that was helping me was extremely passive-aggressive the entire time and made me an offer without factoring the diamonds and other gems in. When I asked about it, he claimed he didnt realize I brought diamonds and when I pulled out a ring with a diamond that I already have an appraisal on for over $4,000, he looked at it and said yeah I could get this for $20 from India. Honestly one of the worst experiences Ive had with customer service, ever.

Horrible Customer Service from the staff at the 12513 Westheimer Rd, Houston TX 77073 Location …I would absolutely not recommend this place to anyone…Bottom Line! I’m more than sure these negative Feedback Comments from other people are accurate based off my own experience going there.

Customer services is extremely poor. Didnt feel welcomed at all I wouldnt recommend this business to anyone!

Great guys perfect prices and service

Had a wonderful experience at this location. The owner helped us right away did not try to oversell us, provided us with the exact cut we were looking for and set it in our ring right on the spot. This is one of the first places I have been to that showed us the diamond under a microscope and was actually educated instead of just trying to make a sale. Very professional and I highly recommend this location before going anywhere else. This will now be our new jeweler and new place to go for any of our jewelry.

We have been clients of Houston Gold Exchange for over twenty years, (Westheimer location) purchasing an engagement ring, wedding bands, watches, and anniversary / special occasion jewelry gifts. Our most recent purchase was a custom-designed (in-house) ring, which we love.We choose to do business with HGE because it is a family-owned business, and not a dime-a-dozen chain-store at the mall. We liked how the HGE staff interacted with us for our fairly modest purchase, treating us just as if we were high-rollers. All in all, just a really nice shopping experience.

RACIAL PROFILED!!! Blacks and Hispanics ARE NOT WELCOMED. Go spend your money elsewhere!I walked in, the short guy, grey haired with glasses did not greet me or sayhello I asked do they buy and sell jewelry? He said WHAT? Loudly. I then said I am looking to sell and old ring and buy a new one for my husband. I asked where are the mens rings. He abruptly said we dont SELL Fashion rings! He pointed to the case and said this all we have for men and walked off. I asked if they have a jewelry designer, said he is off for two weeks. I clearly was unwelcomed and traveled to another jewelry to spend my hard earned money.

Houston Gold Exchange is the place to go if you want to sell your old jewelry Gold or Silver theyll buy it, and give you a good deal for you stuff. Jay and Andrew helped me and they were so attentive and helpful. thanks guys again!!!!

The Houston Gold Exchange switched my diamond when we upgraded my wedding set leaving me with a diamond of noticeably lesser quality and significantly less value. I had an appraisal on the old diamond, but HGE refused to honor it saying I could not prove anything without an etched i.d. on the stone. I had been previously trained by a reputable jeweler to identify the very minor flaws in my old stone using a jeweler’s loop. The new stone had entirely different flaws and had fluorescence which my old stone did not have. The appraisal they gave me on the new set reported the color of the diamond was several shades darker (K-L) (mine was an F-G), but the clarity was higher. Houston Gold Exchange said my job was managed by a “temporary” repair staffer who had been hired during the holidays to help with the holiday rush, but they never accepted responsibility for the theft. They are deceptive, rude, arrogant and should never, EVER, be trusted!!! 😡😡😡

I buy jewelry alllllll the time and most of the staff seemed cool when I walked in and nice at face value but the grey haired guy (I’m assuming the owner) was very dismissive and short which I’m not used to at all -especially if I’m expected to spend money.... he also gave a quick quote -that was $300 less than that a regular pawn shop down the street for a ring I brought in (his offer being about slightly less than 20% of what I originally paid) -but I ended up just keeping it rather than being cheated (I’m glad I got a second opinion tho)- he was the only off putting part so As long as he is avoided the place is ok - I won’t EVER be back lol I DO HIGHLY SUGGEST REINERS INSTEAD I like dealing with ppl that make me feel welcomed

Brad and his watch gurus helped my husband today. We needed 3 watch batteries and one Tag to be sized. We have used them for years and have always had a great experience at a very reasonable price.

We continue to use Houston Gold Exchange for all of our jewelry needs. Using diamonds from one of my belated grandmothers ring, they were able to create a brand new look for my wifes original wedding ring. Also, using the diamonds from my old wedding band (I hated it) and also leftover diamonds from my grandmother, they created a more modern look on the new wedding band I purchased. This band is so much more comfortable than my first one, which I purchased elsewhere. We run to them every time our watch batteries go out. They replace it while you wait and never over-charge. I was actually given my last battery for free. My mother also goes there for her jewelry needs now. You can expect to go in and see the same friendly faces year after year.

I recently stopped by Houston Gold Exchange to sell gold. The manager and/or owner first had me talk to an associate, but when he found out I was selling gold he quickly took over the conversation and said he was very concerned about my gold coins. They were 1 oz. Krugerrands. I knew where he was trying to go with this (South African coins = very low price), which is BS. I immediately stopped him and said I was not at his shop for a history lesson (I was polite and said sir), just wanting to sell gold. He obviously knew he was not going to get the ripoff price he wanted and stated he would not buy from me. No problem here! When I walked in I noticed the store had downsized significantly from the last time I was there. Obviously their business is doing poorly, and I know why!! Dont go there!! Went to Houston Gold Buyers in mid-town and they gave me top dollar for my gold!

In general, Scott (the owner) is arrogant and very dismissive...and without actually talking to me about the watch, very eager to get out of warranty work on my watch. I purchased a Ladys Presidential Gold Rolex from him and had to bring it back for repairs to be done under warranty. In a very short manner, he asked have you done a COA on it?. Whats that I ask. As if I should know this, curtly he replies Cleaned, oiled, adjusted. I told him that another store (where Id bought a ring) out of courtesy cleaned my watch and reset the time. Oh, well, I think your warranty is void. What, why?!? He said Because we dont trust other stores to open our watches. Well look at it. I had to clarify that they just set the time and cleaned the band; Reiners didnt open it. Dismissively again, Well look at it. It was a struggle just to ask when I could expect it to be ready to pick up. Im doubting that Ill get a satisfactory result. But they have my watch, so Im hoping. If when I return to pick up my watch and they treat me better, with some respect, and as a customer that spends $1,000’s, then Ill update this review.

I only take my jewelry to this place of business everyone is very nice and friendly. They do the best work in town and prices are very reasonable

I have had a super bad experience with this company. i went there today tried to sell them some gold bullion, but they refuse to talk to me without seeing the physical gold, the owner looking person just turned his back and ignore me. Never Buy From Them, Period!

Horrible experience the manager tried to rip me offSame item at their other location was double the amount this guy offered.Stay away from this location.

Very poor customer service, some businesses fail to realize that one customer could be a stream of repeat income. If you are looking for respectable Dealer in Houston that understands the relationship between buyer & seller take your business to The Houston Gold Merchants. You won’t be sorry.

If I could give a negative -0 I would. Horrible customer service. When you work in the customer service industry you don’t talk to ppl the like they are lower than you. And if you want customers to continue on coming to you and to recommend your business you set that expectation. Only because you don’t understand what a person is saying or because their language accent do not mean you get to speak to them rudely. I have 0 tolerance for ignorance and please believe you will have no business. So yesss I don’t recommend if you plan on going to this jewelry shop, take your business else where.

I am a college student down the street: at the Houston Community College, Hayes rd campus.(down the street) And for a month I studied the value and current price for Silver and Gold. hoping to pay my Tuition for the upcoming semester. I recently took a bunch of Sterling Silver Of all sorts. Jewelry, Silverware 48 pieces, Mint Julep Cups, Wine cups & etc. The dealer stated that they pay by weight and The weight was 113.00 ounces and he offered me 107.00. cash for one hundred and thirteen OUNCES of Sterling Silver. And said I would not get any more than that any where else. Why would you all Lie to Me but tell another Patron different. I felt Stereotyped and judged. BECAUSE OF MY RACE And further more I had to ask how much it weighed, and you all never told me how much you pay per gram or per ounce for silver. But yet you treated other Patrons differently. This is not the best place to bring your items, you may be judged as to where they came from. not how much it weighs and etc. I am a Native of Houston and YOU have Houston in front of your brand name; so it would be a better business etiquette to honor your title. I see why the parking lot in front of your business, Is always EMPTY. BAD BUSINESS DEALERS.

Brad was so helpful when I went to sell my jewelry. He is very knowledgeable and willing to take the time to explain the process as well as answer any questions you may have. He certainly has my trust and when I am in the market for any diamond piece he is who I will go to and recommend!

Andrew was a pleasure to work with and helped my Mom cash in some excess gold jewelry. Highly recommended place to buy or sell your gold.

I went shopping here and I was in love with the giant and very beautiful selection of jewelry. I bought myself a gorgeous diamond necklace and some more for my family as well. Over joyed with my purchase and will definitely be back to buy that Rolex from Donald. Thank you for a wonderful experience.

Brad is very knowledgeable. Would definitely recommend anyone to go to The Houston Gold Exchange to buy nice jewelry or sell their old jewelry, purchase a Rolex or other high end watch. I would also recommend taking your jewelry and/or watch in for repairs. They have an in-house jeweler and a watchmaker. They are both great! This is the only place I take my jewelry to for repairs.

I looked everywhere for a place that would be able to provide the specific antique style engagement ring that my girlfriend had described. What I found at Houston Gold Exchange was someone that really knows what they are doing. They worked with me and they were able to interpret my desires into precisely the ring I had pictured in my head. The ring is elegant with great attention to detail. Ill be coming back when its time to buy the wedding bands.

I want to say thank you to the fellas at Houston gold exchange. Brad and his team are awesome. He has a very clean, professional and knowledgeable group of jewelry experts.My experience included taking my father by to meet the guys sell some gold, service some watches and purchase a watch. They have a rolex professional on staff that was very patient with all my fathers questions and had and answer for every and all particular inquiries. The guys really didnt mind my father asking questions and spent 30 min with us on a busy afternoon!This is what customer service is about! Thank you Brad and the entire team at HGE!Erik Capistran

Great place. bought my items fast!

I went in to sell a piece of jewelry, Brad was very helpful and honest. He went above and beyond to explain and show me things about my jewelry. Additionally, I had them replace a diamond and clean my wedding rings. Brad showed me how I was able to lose a diamond and explained to me how he could fix it. When I recieved my rings back, it took my breath away. They were so beautiful. The staff made me feel as if I were their only customer. Very friendly, very knowledgeable. Exceptional customer service.

THE WOMAN WHO ANSWERES THE PHONES WAS VERY RUDE AND ACTED AS IF I WAS BOTHERING HER WHEN I ASKED HER 2 SIMPLE YES OR NO QUESTIONS REGARDING THEIR PURCHASING POLICY. SHE HAS NO CUSTOMER SERVICE SKILLS WHAT SO EVER AND NEEDS TO BE RETRAINED OR HIRED! I HAVE BEEN IN THE HOSPITALITY INDUSTRY FOR 15+ YEARS, AND HELD EVERY POSITION FROM BUSSER TO NEW HIRE TRAINER AND MAKED IT TO GENERAL MANAGER STATUS BY THE THE AGE OF 25 YEARS OLD, SO I KNOW A BAD APPLE WHEN I SEEN ONCE BUT IN THIS CASE, I ONLY EXPERIENCED HER ROTTEN ATTITUDE.

Gave me a fair price for my rings and were very personable

Went it after doing some research on what I wanted and ended up being helped by Brad, he was extremely kind and helpful. Ended up buying a nice white gold chain and I am super happy with it. Will be back to get my Gucci watch battery changed only trust them!

With the holidays coming up, I knew I had to get my grandmother something nice. Came here and was blown away by how easy I could find the perfect ring for her! Even got my own ring fixed and cleaned in the process! Customer service is best by far, everyone was so kind and helpful. Will be returning with my boyfriend in the coming week!

I did an online search for a jewelry store and read the reviews on the Houston Gold Exchange and so I decided to give them a shot. I had some concerns but I was put at ease right away. They are very helpful and answered all of my questions. I would definitely recommend them to anyone looking for beautiful jewelry for yourself or for someone special.

Ive been a customer of Houston Gold Exchange for more than 25 years and I have to say this local jeweler always delivers in price and quality so I keep going back. I recently took an old nugget ring in for them to evaluate that I bought back in 1982. It had some pretty extreme wear so I wanted to see if it could be salvaged/refurbished since it carries some sentimental value. Among the issues were a small stone needed to be replaced that had fallen out from wear and it needed new prongs for the center stone. Almost every part of it needed attention to keep other small stones from coming loose from 37 years of wear and tear, it was in sad shape. I love the old ring though so I asked them to take care of it for me and see what they could do.A short time later they called me to say it was ready and I was amazed when I saw the ring, it looked brand new. I couldnt believe how much material had worn off over time. The skilled jeweler was able to bring it back to its old glory and like new condition. This is not a big gaudy nugget ring but a more sedate version and it looks absolutely stunning. Brads folks did an outstanding job with it and I could not be more pleased. Thank you Houston Gold Exchange, you exceeded my expectations again!

First time here, when I walk in everyone is smiling and pleasant. I came in because I saw the sign saying we buy gold, so I decided to take a chance. The person that help me was Brad, took the time to explain the process and also show me the diamond in the ring. Very helpful plus knowledgeable, I can tell he loves helping people! If you ever have questions about old jewelry, come here since they explain the process and give you a great deal. Thanks again, Brad Schweiss!

I went to the Houston gold exchange because a friend recommended it to me, read some reviews online and I was decided that I needed to go. I spoke with Brad and ended up buying a BEAUTIFUL engagement ring and I can’t wait to show me future wife. Thank you so much I am beyond overjoyed with my purchase

Extremely unprofessional. They were rude and just lacked basic customer service skills. They offered me $1,200 for a $9,000 Neil Lane bridal set which whatever, I simply left and sold it online to WP Diamonds and received $3,500 within 48 hours so it worked out but I’m now receiving odd, unprofessional emails from the “owner.” Just a bad experience all around. Maybe it’s a good place to buy from but I definitely don’t recommend selling high quality items here.

Great store with excellent customer service! The staff assisted me and was awesome. My shopping experience was quick and easy. I will definitely refer other to the Houston Gold Exchange. They have what you are looking for and if they don’t and can create it.

Recently upgraded my wifes engagement ring and sold the old 2.5 Ct E color Princess cut stone that I bought from blue nile to Houston Gold Exchange. The experience from start to finish was top notch and just plain unforgettable. Till now I still blame myself as to why I wasted so much damn time, gas, and effort driven around town just to get SLAPPED in the face instead of coming to Houston Gold Exchange in the first place. I went to 3 different establishments, one thought I was an idiot and lowballed me by saying that they couldnt verify my GIA report, one took the Art of Lowballing to a WHOLE NEW LEVEL because apparently your stone was TOO BIG and has low resale value. And the last one, a one man operation, had to look for a buyer, which then he couldnt find..I was drained and exhausted till I find Houston Gold Exchange. I worked with the owner Brad, he was professional, honest, trustworthy, knows his jewelry and doesnt try to just scheme you alive. And he projects this friendly, welcoming vibes that makes me felt like I had known him for many years! He verified the GIA report and looked at the diamond with me in the microscope, told me that it was a such a beautiful stone, gave me and offer that was more than what I hoped for! And the entire process happened so fast that I thought I was dreaming after wasted so much time at other places!! I have to say Houston Gold Exchange is hands down one of the best and the most professional company I have came across. Thank you so much Brad, it was such a pleasure working with you and I look forward to doing more business with you guys!! And thanks for telling me how beautiful the stone was as that got her to say YES 8 years ago so that meant alot to me. I will definitely passing my words along to anyone who is looking to get the best offer for their diamond!

Jordan, the master jeweler for Houston Gold Exchange, helped me design a custom piece during the Covid lockdown. We communicated through e-mails. He sent me detailed diagrams, suggestions on gem sizes, etc. He kept the piece under my budget and it turned out better than I could have ever hoped. He was professional, courteous, helpful, and he did a great job.

I went to the HGE and Brad was super helpful! I got a golden chain and I am in love. They said if I ever need anything cleaned to come back they also do repairs! Such a great experience thank you Brad!

I had an excellent experience at the Houston Gold Exchange . From the beginning to the end. Would not hesitate to do business with them again. All my questions were answered quickly and product was beautiful. A+ people to work with!

They have an incredible amount of jewelry pieces to choose from and for great prices also! Donald was very helpful in the selection of Rolex. Friendly staff, amazing service, great deals.. I’ll definitely be going back soon.

I cannot stress enough about how excellent my experience was at the Houston Gold exchange. I’ve been to multiple places and this place was the winning ticket. Brad approached me and guided me through each and every step of the way. There was never a moment where I felt pressured. He was completely transparent and answered all of my question from start to finish. More importantly he listened and understood the fine details. The end result was exactly what I was looking for. A+

Very helpful and professional.Went above and beyond to help my special situation. Very supportive of the military. I would highly recommend anyone doing business there.

My self and many of my family members have been going to Houston Gold Exchange for over 5 years, and we love it. Great customer service, great prices and they do great repairs. Just last week I brought in 6 gold chains, a bracelet, and a watch, that needed repairs. They were ready within the week, beautifully done, and I was surprised the price was under what I anticipated spending.

I was delighted with the level of service I got from Brad at the Houston Gold Exchange. From the beginning to the end. Everything went smoothly. The out come was a gorgeous engagement ring. I would definitely recommend this HGE.

They go above and beyond for their customers! I had a issue with my wedding ring they fixed the issue and made my ring look unique...I am so happy they were able to accommodate me. I get so many compliments on my ring. The best experience I have ever had!!! if you are looking for quality jewelry then this is the place. The owner and staff are very friendly stop by you will be please!!!

Came in for a watch battery, ended up hanging out for 15 minutes chatting about watches. Brad (owner) and Donald (watch expert) were both super down-to-earth, very knowledgeable and helpful. Had a couple beautiful preowned Omegas in stock and I plan to get in touch next time I am ready to purchase a nice watch.

Ive been doing business with Brad for over 20 years and would not go anywhere else for jewelry or a watch. Everyone that works there are always very professional and helpful no matter what we were looking for. They have also designed two custom rings for us and both get lots compliments where ever we go. I highly recommend you visit with Brad first the next time your in need of jewelry.

Walked in and wanted to have my wedding ring reshaped as the platinum had been bent. It took Andrew only minutes to reshape and clean my ring. It was beautiful and now it doesn’t hurt when I wear it. Thank you so much for being so helpful.

Extremely glad I decided to go to Houston Gold Exchange. Excellent customer service and quick too. Customer for life!!

Shopping here was a great experience, the staff were so knowledgeable and very approachable. Andrew helped me pick out some jewelry options. They are happy to help if you are not sure what to purchase or have any questions! Thank you for the great customer service!

I wanted to have a special 30-Year Anniversary Ring made for my wife, and I went to Houston Gold Exchange because I had been treated comfortably and fairly there for jewelry repairs in the past.First, I rounded up a hand-full of old gold rings, bracelets, etc and brought them in to sell. Victoria gave me excellent service, an honest appraisal and a good price for the pieces.I had a costume jewelry example of what I wanted, and asked Brad to work with me to build a bigger and better set, of course, with the real thing. Brad fashioned a beautiful ring for me with a beautiful center set of hand-picked stones and Anniversary Bands on both sides. We were very pleased with the result.Top-Notch Jewelry isnt cheap, but I feel like the price was in accord with the quality and service we received from Houston Gold Exchange.And if you want to investigate some fine watches at reasonable prices, see Donald. He knows more about watches than anyone Ive ever met, and hes happy to talk to you about them, and will work with you to get exactly the watch you want.

They were very helpful. They showed sincere interest in helping me. I have done business here before and they continue to excell. I will keep coming back.

The service that Brad and his team gave us was incredible! Just good people providing great, friendly, fair and knowledgeable service! Thank you! Will definitely back and highly recommend to my friends and family!

I first heard about the Houston Gold Exchange from a friend. I didnt think I would pay a visit to the store. Finally, I did and I purchased a beautiful pendant necklace for a friend and she loved it! The service at the Houston Gold Exchange was exceptional and I would recommend this store if anyone is looking beautiful jewelry and great service.

Awesome selection of jewelry and knowledgeable staff who immediately greet you when you come in. Young lady named Melba at the Katy location assisted me with my ring purchase for my wife. She was very friendly and knowledgeable.

Brad and Joann were a dream to work with. From conception to finished product, the experience was beyond reproach. They worked within our budget, were attentive to our needs and desires; and were very generous in their offers to purchase existing pieces. The engagement ring is the stuff of dreams and the nonstop comments are a testament to that. My husband and I cannot recommend Houston Gold Exchange enough. Thank you, thank you, thank you! Everything was perfect!

Fabulous experience! I wanted to get a new setting for my old one carat oval diamond engagement ring to make it look different. I had shopped at Jared and Kay’s but they didn’t have a nice selection or the customer service that I wanted. As soon as I walked into the HGE I was cheerfully greeted by Brad. He truly went out of his way to find me the perfect setting.

These guys are the best. I came in to get a ring repaired. Much to my delight, when I ask how much, they said dont worry about it Doc just bring me your future business. In that one statement, the got a customer for life. Great people, Great Prices, Great service.

Got myself a wonderful ring!! So happy with it! The whole team was very helpful and also enthusiastic to help me find exactly what I wanted. Thank you to the whole team I will be back again, highly recommend the HGE :)

The staff was very helpful and provided me with fast service. It was my first time at the business but it wont be my last. Thanks to Brad Schweiss

Very cool and approachable staff! I dont usually deal in the business, so when it came time to sell gold I was intimidated to walk in. Talking with Andrew made everything clear, and he is Frank and honest in his deal.

If anyone is looking for a Master Jeweler, Jordon at Houston Gold Exchange on Westheimer is your person. Twice, I made changes to the design my wedding ring and each time that I came up with an idea, he was able to deliver. I have visited this place for years and I am truly grateful for their professionalism. My ring is beautiful!!!!

I have already started my Christmas shopping and the Houston gold exchange is the place to go. They have an incredible selection on new items and if you’re on a budget ask for their preowned jewelry. The selection is wonderful and beautiful. A big plus is the staff, they’re very well informed on their products, helpful, and friendly.

Excellent service. Bought my wifes engagement ring there. They have a great selection of loose diamonds to choose from and beautiful mountings. We also bought our wedding bands there. I would highly recommend Brad from the houston gold exchange.

Rip-off! I took 3 rings to sell, 1.1 carat Vs1 E diamond ring on platinum, 2 carats sapphire ring on white gold, and another small yellow gold ring. They offered me $350 for all 3. It was a joke! I was offered $2000 from another jeweller only for the diamond ring.

Man Donald was so great, told me a lot of cool things about Rolex movements I did not know that they do not tick, THEY GLIDE! Amazing I had to get one for myself super happy with my purchase. Thank you HGE

Its closed, empty, not in business anymore

Brad was amazing and he was very kind and helpful. Super knowledgeable about his inventory and it is a large great selection of jewelry. Bought myself a nice chain and a diamond ring for my girlfriend.. fiancé :)

I stop by the Gold Exchange before they opened for business. I was let on with a smile and assist right away. My watch was fixed and i was on my way in a very short period of time. Thank You All So Very Much.

I brought in my great grandmothers diamonds to have an engagement ring made. I am very pleased with the end result, the customer service and the pricing! Over all a very good experience.

By far the best jewelry experience I have ever had. I was helped immediately by a very knowledgeable staff. Will definitely be back.

Love this jewelry store. Brad likes my christmas sweater today. Thanks Brad for your help . you made my day!!!!😊

I have visited this place a couple of times with a client. I was quite pleased with the level of professionalism and compassion for their customers. My client is elderly and loves this location and how she is treated every time she has done business with them. They have even given her a discount with some services. Thanks Mr. Brad Schweiss and all of the excellent staff for all that you do to assist every customer who comes through your door!!!

Great customer service. Andrew cleaned a big bracelet for me at no charge. Very pleasant customer service experience. Will be going back.

My experience working with Brad was very positive. I had a number of items that had been sitting in a jewelry box for years that were not being worn. I took everything in that I don’t wear and Brad helped me find several trade items that I thoroughly enjoy and now wear regularly. He was also very helpful with suggestions to repurpose one hoop diamond earring for me because I lost The other one. Brad made two earrings out of the one and now I have some great every day diamond loops to wear. They go great with the cross necklace & bracelet I traded for! Last, but not least, they took a good quality watch I was ready to throw away and made it look like new. I was shocked at the transformation. Overall, I was pleased and impressed with a variety of services provided. My husband and I are very happy to have found a jeweler we believe we can trust and will definitely refer our friends.

Worst customer service experience ever! I went over there to get my rings sized and the gentleman that helped me had a horrible attitude, he was extremely unprofessional and rude. He didn’t want it to answer any of my questions. I don’t recommend this place.

I just visited Houston Gold Exchange today and had an amazing experience. Even though there are some bad reviews I took the chance and could not have made a better choice. In less than 30 minutes, Victoria gave me the most honest assessment of the value of my diamond, and offered me a the highest price I’ve got which I could not refuse. I left the store feeling absolutely confident about my decision to have accepted her offer. For me, Houston Gold Exchange represents the best in professionalism, business integrity, and fairness and I highly recommend them to anyone who is looking for honesty and good offer. Thanks again!

I went here recently to resize a bracelet/anklet. The links on this piece are particularly thick and oddly shaped, I was told before that after adjustment the piece may not stay on in the same way (instead of laying flat it may tilt to the side due to adjustment). However, Jordan did an amazing job and managed to keep the piece staying on the body in the same orientation as before adjustment. The work was done VERY quickly and I cannot even tell the piece was adjusted at all (except the fact that the size now fits). A real 5 start experience.On another note, while I was waiting for my piece to be resized, I was able to look around the store and saw a large selection of fine jewelry and watches, this is a spot I will definitely keep at the top of my list should the need arise for a purchase of such items.

This place is amazing! I have brought pieces here for repair multiple times and have always been greeted by incredibly friendly people. They have always completed the repairs on time or earlier, and the cost is never more than I think it should be! If you need repairs, bring your jewelry here! Brad is the owner and he always will make sure you’re taken care of.

CHOOSE HOUSTON GOLD EXCHANGE, YOU WILL NOT REGRET THIS CHOICE.I am so happy I chose Houston Gold Exchange for my jewelry repair when I lost the center stone from my engagement ring. I explained how over 35+ years of wear, the stone has come out at least 3 times and was lost.The personalize attention from Brad and his master jeweler was reassuring that I was in the right place. The master jeweler explained how he would completely replace the original mount for the replacement stone to insure longevity. They helped me choose a beautiful stone at an awesome price, which allowed me to upgrade from the original size. As a bonus, they even offered to repair another favorite ring with a scuffed stone. Upon receiving the completed work, I could not be more pleased. I am thrilled with my rings.

The Houston Gold Exchange made the experience memorable and enjoyable. The ease of communication and sharing my photos, comments, reviewing and finalising the engagement ring design extremely smooth.The experience was fantastic and my fiancée is absolutely over the moon with the quality and beauty of the ring.I cannot express my gratitude enough to Brad who made this journey so memorable.

One of my closest pals recommended Houston Gold Exchange since I’m proposing soon, and hadn’t found the dream ring for my future wife since she’s very picky. I’m the type of man that doesn’t really have time to shop due to work and always out of state so I came here wishing I could find the perfect ring and checked that off of my Proposing List. When I came in to the store I was greeted by a very sweet lady named Victoria. I described to her the type of ring I was looking for and she showed me different variations and was very informative, but most of all….she didn’t try to up-sale me like all this other jewelry stores I’ve gone to, and she was able to work within my budget. She was very helpful and patient from the start until the end. Overall, it was a smooth purchase experience, I was also able to engrave the ring and I cannot wait for July to get here and pop the question. Thanks so much Victoria and Houston Gold Exchange!

I sold four of my watches here. 2 Rolex, Cartier and an Omega. They were very friendly and extremely knowledgeable. I researched several other buyers in town and was offered the best here. They offer me at least 20% more than any other places that offered me. I have other watches and when the time comes to sell those I will definitely be back.

I brought in an antique gargantuan silver TAXCO swivel necklace that had broken on one of the 50+ swivels for repair. Jordan (master jeweler) repaired/soldered it with no problem. I cannot even tell where he did the repair. HIGHLY recommend.

I met with Brad S. and he was extremely helpful with my exchange. He even explained the process for diamonds and how you can tell the imperfections. I really appreciate his attention to detail and will definitely go back for future business. Thank you!

My husband bought my wedding ring here in 1993. I always loved it but after 25 years, I just wanted an upgrade. They took the diamond from my original ring and created a custom ring with a halo of diamonds around my marquise. The original ring was dipped in rhodium and the diamond replaced with an emerald, which is my birthstone. The day I came to pick up my rings, I was so nervous! I was afraid that I might be disappointed! My reaction was, “Wow”! I couldn’t have been more satisfied! I now have two very beautiful and extremely sentimental rings to wear! Thank you!

Outstanding quality followed by TRUE customer service! Ive shopped here sever times and each time its as good as the first. Ive purchased several diamonds here and theyve always shown the diamonds to me under the gem-scope to explain exactly what I was purchasing. Its hard to find that kind of honesty and integrity anywhere else.

Went in to inquire about selling my jewelry. That old white man had the most arrogant and nastiest attitude! I would never recommend this place! No form of courtesy or customer service here. Disgusted!

I’ve been a customer for years. They always exceed my expectations. Thank you for the personal attention and creative work.

I love this place! The staff is always so friendly and helpful. Shoutout to Donald for great customer service!

I had such a wonderful experience here. I had a few small diamonds to sell and Brad took such good care of me. I was able to exchange them for an emerald estate piece that is one of a kind. I now plan on taking in other pieces for repairs. Please consider Houston Gold Exchange next time you are looking for something. You will not find better service! :)

Personalized service. Have you ever gone somewhere to get information to make a decision. I was dreading doing it because of all the horror stories you hear and the slick sales tricks some people use. Well, I decided to try Houston Gold Exchange because I wanted to upgrade my wifes diamond engagement ring to something larger and I thought their website was fresh and honest. I knew you could trade in a diamond for the upgrade but wasnt sure if it was something that I would get the value for.On my lunch break, I went to the Houston Gold Exchange, I was greeted by a gentleman named Brad Schweiss (who I later found out was the owner). I asked a lot of questions and got a lot of answers. Not once was I pressured to make a decision or to buy something.Once I realized that my desire to upgrade was within reach, I told Brad what I wanted and he said he would get back to me in a few days. The next day he called with the exact diamond I was looking for and at a very good price (I got the value from my trade-in that I was looking for). My wife met me there the following day and was so happy to see the new stone, she updated her setting to accommodate the larger stone and she also had Brad refresh her wedding set and change it from the yellow gold color to white gold looking (Rhodium Plating). It came out amazing and was done within a day. She was so happy, she had two other pieces of jewelry refreshed and even sold some of her older unused gold pieces.I am not one to give praise or recommend someone or something that I did not truly feel provide me excellent service. I can do that for Brad and the Houston Gold Exchange. Thanks for the beautiful jewelry and for making my wife feel so special.

Watch out for these bullion Schweissters, they have been caught on camera numerous times doing buffoon work.

I think the other reviews are probably from friends lol!!...Worst customer skills I have ever encountered and pretty much clueless when it comes to dealing with watches. Why anyone would want to go here is beyond me!!! Complete waste of time!! If you want an honest review, look at the ones that are below 5 stars...!!!