Great place awesome location they got what youre looking for. Competitive prices, high quality merchandise this isnt a kiosk in the mall for sure. Knowledgeable staff very helpful

Great experience at Kays Jewelers at the Galleria location, I got multiple jewelery here including engagement ring and wedding bands. Had the best experience everytime! When I went to shop for wedding bands along with my fiance, the sale lady (whose name I have forgotten) was very patient, gave us multiple options, and when we couldnt quite decide she said sleep on it, and then come back based on how you feel (unlike the sales people in other stores who were very pushy, trying to get us to make the quick purchase). Of course, we came back and purchaed the bands here 2 weeks later. Also the store manage, Stephen T, goes the extra mile to make sure my fiance and I were fully satisfied with our purchases!

They are awesome. Their collection had a variety of designs and materials, also the customer service was excellent. I visited them on May 1st 2021 and Taylor, who helped me shop listened to all my questions and concerns carefully and gave suggestions and advice accordingly. It was my first time buying jewelry from them, and thanks to her it turned out so comfortable and trusting.

I purchased a engagement ring here with great help from Mia. She was very helpful and also we purchased the wedding band enhancer. Mia was excellent and we must have tried about 25-30 different ones to find pair right for us. Thank you Kay Jewelers Galleria!

Very nice folk here and they know just how to help you.

Vanessa S. provided 5 star customer service to us on March 28, 2021. If you need assistance, please ask for her. She was very patient and made sure we understood our options. Thanks!

Salma and Mike were absolutely amazing! After having a terrible experience with my online order they were ready to help. Before I went to the store I called to make sure they were open and Salma was more than happy to help me exchange my purchase. When I arrived the store was busy but she still acknowledged me and assured me she would get to me. I appreciated that so much because she cared. Then she helped me quickly with my purchase she listened and cared about my needs and budget. She was amazing! Mike went above and beyond and walked me out to the parking garage (that was on the other side of the mall) and waited until I got into my car since the mall was closed. They completely exceeded my experience and expectations. Thank you both again! I will definitely be back and I promise to park at the red parking garage :)

Walked in and around the whole store no one asked me if I needed help. Mexican couple walks in and the associate almost fell over trying to run to them. I was extremely offended. Finally a young lady came from the back and greeted me with assistance.

Salma took amazing care of me today by fixing my Bulova watch fast and with great care. Highly recommend her for anything with watches and jewelry

Terrible experience with Salma. She did not know how to send a ring back to the manufacturer for repair. I called the manufacturer while in the store to help her. She struggled to print a proper mailing label, even misspelling the manufacturer’s address. After a few minutes Salma just gave up and went off to fix a watch for another customer. I waited 20 minutes then asked her if she was going to finish helping me. She then comes over and asks me, “what do you want now?”. Her manager Mike stepped in, took over and finished up with me, stating that he would deal with her. The whole thing took over 45 minutes. Salma is rude and incompetent and should not work in customer service with that attitude.

Thieves!You buy a wedding band set, with their insurance policy, bring it in for a cleaning and when you get your ring back the diamond is now a piece of glass. This has happened to more than one couple. Lousy management allows this to happen, hire an in store jeweler like you used to.Kay Jewelers had gone downhill. Shop elsewhere!

Cant size to save their lives.

I was giving credit to the wrong person so I would like to acknowledge Nadera she was the saleperson and Mike also assisted me as well cant put in to words how helpful they were made me and my family feel very welcome didnt felt forced to buy anything I didnt want Kay jewelers Galleria Houston best place for jewelery and with a lot of selection and also help custom make my necklace

Nice Jewelry

Fast service and knowledgeable staff. 🤗

Jones made my dreams come true!! 💕. He was such a great help and an awesome person to work with! I came in wanting something beautiful and he definitely did just that! Wasn’t expecting the outcome at all. Went home with a beautiful diamond ring 💁🏿‍♀️ Thank you so much Jones.

If you need a great person to get jewelry from go to Michael Schantz at Kays Jeweler in Galleria. You will be happy you did :)

Shamsha is the best! Super friendly, professional and patient. She took our needs/wants into consideration to found the perfect engagement ring. Was not pushy in any way to try to make us buy more than what we wanted. Happiest girl in the world and had the best experience too! Highly recommend having her help you with any jewelry needs!

I have been in a few times now, and have had nothing but good experiences. Jones really went above and beyond to make sure that I was taken care of. Would highly recommend to anyone to go in and ask for Jones. Great guy.

I want to thank Jones for his excellent customer service. I lost the back of an earring during a trip and he quickly found a suitable replacement. All employees were friendly and helpful. The level of customer service was exceptional!

Great customer service by Ruby! I purchased a necklace for my girlfriend at this location. She had it less than a month and the clasp stopped closing on it. I took it into the store expecting a hassle due to past experiences with jewelry stores. I had no problems. Ruby switched out the necklace no questions asked. Great experience. Will buy from this location from now on.

Salesperson was very rude. Are you kidding me? If I am spending $3,000 on earrings, you should definitely not treat me like a criminal/peasant. I did not appreciate the disrespectful attitude. The guy that helped us was white with big lips. I refuse to purchase from a discriminating place of business. I felt uncomfortable. I will never return to this jewelry store.

DO NOT PURCHASE FROM THIS STORE! DO NOT PURCHASE FROM THIS STORE!Please nobody go to this location, I’m trying to save you from the worst experience of your life go to any other jewelry store.Worst experience ever and will definetly not be purchasing any jewelry from here ever again. I had a an expensive necklace that my husband purchased for me for a holiday and one day the necklace broke so I took it in and that was an experience of itself they are so unorganized they have no idea what’s going on. I was waiting for the woman to Talk to the jeweler to explain the situation, all of the employees were huddled up and just laughing around seeing that I was upset and I felt like they could all just care less.They sent the necklace off to be repaired and to make the link the original length since it was stretched. After waiting a little over a week I came in to pick up the item again with them being so unorganized It took them forever to find where they placed my necklace. When they pulled the necklace out it was not repaired to the original length. So they said they would send it back to their jeweler to get it repaired and I would have to wait another week And I was planning on wearing this item for an event but I guess that was not going to happen.I came back a week and a half later to pick up my necklace yet again. Not even being a week I was wearing my necklace and the spot where it was broken I just fell apart; it’s not even repaired.SO UNSATISFIED WITH THIS COMPANY!!!!!

Shamsha was very helpful and patient with us. She helped is stay within our budget and showed us beautiful pieces of jewelry. We had a wonderful experience with her at Kay Jewelers!

What a wonderful experience i had visiting the store.. Im from out of town and they made me feel welcome.. gave me several discounts and a warranty on my earnings purchase.. i suggest if u in the Mall PLEASE STOP BY ask Jones .. He is Awesome..

Cant complaint. From engagement ring, wedding bands, to casual watches and just recently I purchased an anniversary ring for my wife. Ive had a good experience. Sandra y very nice and helpful.I will continue to purchase here. Besides, I have over 15k in available credit here.

This is one of the best store that I have shopped at! The guy that helped us was very helpful and polite he really knew what he was talking about and never pushed us into anything we were not so sure about. He made us feel like a valued customer and not just a sales quota; we will definitely continue to do business with him; highly recommendable ask for Tony

My boyfriend and I went here almost 3 weeks ago and he purchased a ring. He applied for the Kays card and was approved and used the benefits to purchase the ring. We were told that because he had such good credit and since the ring wasnt very expensive, the monthly payments would be $40 every month for 2 years and we were thinking thats wonderful very affordable. We checked our account today and we were told that our monthly payments would be $90 instead of $40! Big price difference and we were both upset to know that we were told false information about the monthly pricing. We honestly wouldnt have considered getting one if we had known because of our financial situation.

Great service! I use this location for cleaning/ repairs but have never bought a piece here. The associates are very personable, knowledgeable and ready to serve. Thanks yall!

Terrible store experience. I would give them 0 star if it allows me to do this. Their discount coupon is a scam. Beware. Manager was not helpful and does not even know her product or outstanding sale price. Tried to charge me a price higher than what’s advertised in their Kay site. Horrible!

The sales rep Shamsha was very personable and genuine throughout our whole interaction with each other. She was amazing. Great worker

Shamsha attended me today .it was very pleasant experience. Definitely recommend her

Very helpful and was able to get knows out of my necklace. Very nice personally

My fiancé, soon to be husband, and I have been going to the Galleria location for three years now because of Nadera. She knows jewelry and she’s professional. She always makes our shopping experience a breeze and she is great with our daughter. We love Nadera and we will always shop at Kay for our future jewelry needs. Thank you Nedra. We appreciate you.

We came to get links taken off of a watch we purchased at Kay Jewelers. Apparently only 1 employee in the whole store knows how to take links off. This store is so unorganized and they keep their customers waiting for 30+ minutes. Nobody knows anything and the employees are just sitting on their phones clueless. We even left and came back 2 hours later and the same thing happened again. We’ll never buy from Kay again.

The worst customer service. Will not be purchasing from this store again. Management- please make sure each employee is trained on customer service/how to talk to customers about products and policies. As a jewelry store, clients pay too much money to be talked down upon or be made to feel inept.

First of all NEDRA, literally tried to rip me off when I bought my wedding band. When I asked to buy the ring she LEASED it to me, which means you basically end up paying over double what the item is actually worth. She completely failed to walk me through the process and explain things to me. If you go here to buy something DO NOT work with Nedra or you may risk being ripped off. Thank you to whoever fixed the problem we had and whatnot, we would’ve been swindled out of an extra $2,500.

BIG THANKS TO SHAMSHA FOR HELPING US OUT. She helped me measure my ring size perfectly!

Came into Kays to get out a badly knotted necklace and Shamsha was very patient and kind with assisting me! She untangled my delicate necklace very quickly! Very satisfied customer!

The people that work here are pretty phony.

I purchased a wedding and engagement ring for my wife. The ring is beautiful, and she loves it. The diamonds keep falling out, in less than a year three separate diamonds have fallen out. Additionally we requested to have both of our names engraved with the date of our wedding.The engraving was a fiasco, There was a charge of $50 to engrave. When we originally recommend the font, when it was finished two weeks later. we picked up the ring and the font was illegible (manager agreed). We had to send it back and then wait another two weeks for the engraving to return. It was illegible, but microscopic.Since then there have been four separate occurrences when a diamond has fallen out. And each time they have to be replaced it take 2-3 weeks for the repair.To sum it up:- Resize the ring - 2 weeks- repair diamond falling out of setting - 2 weeks to repair- Join engagement ring to enhancer wedding ring - 2 weeks- repair diamond falling out of setting - 2 weeks to repair- Ring is white Gold, and was turning yellow - Rhodium plating (received and now the engraving was gone) & repair diamond falling out of setting - 2 weeks to repair- repair diamond falling out of setting - 2 weeks to repairOverall my wife and I have been married for 6 months. She told me that she has been with out her wedding ring more that she has been wearing it due to the excessive amount of repairs.The only positive things is that I paid for a lifetime warranty.My recommendation, purchase your jewelry elsewhere, where the diamonds stay in their setting and where they have onsite repair.

Worst experience. I dont really write reviews but I will make an exception today. I was shopping around for engagement rings and sales associate said let me get you a diamond expert. Im thinking cool, but the lady who was assigned to me did not seem to know anything about the different cuts of a diamond, the shapes, or just have even the general knowledge I was looking for. Also when I saw a ring that I was somewhat interested in, the lady insisted on forcing the ring on me when I was not completely sold on it. She even has the nerve to say come on, I only have two weeks left and I get paid commission so I really need the sale. Finally she tries to grab the manager to try and persuade me, who was also no better than her. Would not recommend anyone

The initial purchasing process was incredibly rushed. When my fiancé went to get my ring from the same place, it arrived scratched (it was supposed to be “unscratchable”) she returned it and they delivered another, scratched again. They suggested to her that “he might not notice it”. The third one was fine. I just realized that there was the main stone left from the initial ring (I had one custom made) so I called them to ask what to do with this large diamond, and they recommended that I take it to a pawn shop, as they don’t buy things back. It’s amazing that an institution of this size could operate at this level, with this type of service. I would not recommend them to anyone.

Everytime I visit this location Shamsha always takes good care me. Very friendly and knowledgeable about the products. Please visit her.

My wife and I decided to upgrade our wedding bands and I got my wedding band in 2 weeks from sizing but my wife has been waiting for hers for almost 2 months and I call for an update on the status and cant get no answer to where or when the ring is going to get here so we paid for her ring to not get it. I would suggest everyone to go anywhere else for a better shopping experience and to avoid headaches!

Shamsha was amazing !!! She helped me find the perfect gift for that perfect someone . Very patient and honest !!!!

Mrs. Shamsha...Great coustmer service with a great personality..Thanks Shamsha..

I highly recommend this Kay Jewlers, Mr. Jones, as well as Mrs. Shamsha has been very helpful, patient, and very diligent with my time being here; picking my necklace to finding an old receipt that no other Kay Jewlers could find. Thank you both so much. I will be coming back and tell my friends.

I brought in my Bulova watch to get sized. Shamsa was wonderful, she attended me quickly and it was high quality customer service. Will be coming back with Shamsa, highly recommend!!!

Shamsha was great! She worked very fast and diligently.

Absolutely rude and careless sales associates who look at the customer crazy when they ask questions. Mind blowing the terrible customer service here.

Shamsha was very helpful today when we stoped by to find the right ring size.

Shamsha cleaned my ring. and it looks awesome!

The Customer service is mostly ok when it comes to general questions. BUT one major thing to look-out for. DO NOT accept when they try to offer you their rewards card. There is no such thing. All you are doing is signing up for a Kay Credit Card. They were VERY deceptive about this. About a week after I signed up for the rewards Card I received a credit card in the mail. I have canceled the card, but there is no excuse for these deceptive tactics!

If you want to find some rare items, this store can offer you what you need and what you are looking for! Great quality service and high value products.

Shamsa was very helpful and we had a great experience.

Their computer system is from the 90’s. They don’t know how to use the internet outside of placing an order. Their printer always seems to be down. Half of their employees don’t speak English and smile at you when you ask a question. Wouldn’t recommend this place to an enemy.

I ended up going to Robbins brothers because their staff was rude. I applied for financing before I went to Kays and I ended up getting a bunch of junk emails for health insurance, knives, coupons, etc... Now Im getting emails every two minutes. They sell your information, do not apply for financing at Kays, my inbox has gotten over 50 emails since I gave them my email address today, Im not even exaggerating, Ive been deleting and unsubscribing all day.

Rewards card is a funny way of saying credit card. Also what rewards does this card give? Me paying interest is not a reward. Its a Kay rewards card because Kay is the one that is being rewarded.

Got our customized wedding bands from here and we absolutely love it... Thanks

Nice store...highly recommend..

Thank you Shamsha great service

Shamsha was very kind and patient, would come back to for a purchase!

I really shouldve read the reviews. Me and my fiance waited 20 minutes before leaving. The staff was helping other people, but once they finished their sales, they didnt help us. They either stood around doing nothing or moved on to people who came in AFTER us. I will never be shopping here.

Again, customer service is atrocious here. I dont know how this store is still open when the employees are pretentious, lazy and outright liars.

The store was supposed to be open for another 30 minutes when I came in, but theyd already covered most of their cases. I told the salesperson I was looking for a ring, and she asked if I was purchasing that day. When I said I would be purchasing later that week, she told me to come back the next day because she didnt feel like working anymore. No thanks.

Very bad experience. ......just because I am on a budget. it seemed as the employee really didnt want to help because I didnt want to spend thousands. .....it was a bad experience and they really need to work on their customer service. ...

Worst experience, not helpful! Only gave them a star because you had to.

Customer service is very poor. Managers need to re-train their staff.

Waited for over 30 min ans the associate kicked us out right at 9 without talking to us

Terrible customer service. They didnt even care to show any diamonds. They were just forcing to select something from the glass cabinet.

Shamshe good

Very expensive

Ask for shamsha!

Shamshas attention was fabulous. He spent a lot of time in the store, extremely friendly