Beautiful place to have a coffee.... and learn about the latest and COOLEST vehicles on the market.(Very fun Staff)

Took my car here for a coolant leak which is notorious for the XF year I have. First time I came the lady that helped me was very nice and informative.Now my car is back for another coolant leak and I havent driven the car much since the first time it leaked (couple years later but no more than 15k miles driven.) Its been a week and no update on the car. They returned my voicemail I left for them, someone did call me back, but said theyll call back in a few minutes after they go check service. Almost an hour later and no call yet on time or cost.Im assuming due to covid things are backed up, but just updating customers on vehicles and saying Sorry it hasnt been checked on yet. Is better than leaving them in the dark.

Great cars for a good price. Salesman was so great to work with. Happy with my purchase. My husband has his eye on one of the Range Rovers...

This was the best experience I have had in purchasing a vehicle! Preston Saguibo sent me photos of available cars of interest and made sure the car was detailed and ready for a test drive upon my arrival. The showroom is beautiful and displays very well. The service is great and everyone is professional and friendly. Preston goes over and beyond my expectation. Very professional, knowledgeable, responsive, helpful and friendly. Thank you Preston!!! And yes, I love my car!!!!

I have worked with the JLR sales department and service department here for about 3 years now. The service department never answers the phone, and never returns calls. When you are able to get a hold of them the soonest you can ever book an appointment is 2 months in the future. Unfortunately if you have an issue that needs repaired quickly you cannot be helped. I have also never worked with a high end vehicle dealership that will not readily offer a loaner when your vehicle that is under warranty is being serviced.The sales department is not interested in selling vehicles. I scheduled a time to look at a vehicle and when we got there the sales person we scheduled with was not there, and the vehicle was not available to test drive. They said they would reach out to us to schedule another appointment with us the next week. Nobody ever called us, when we buy I will just buy from a dealership on the mainland and ship the vehicle out.I love JLR as a company, its just frustrating you have to work with this dealership.

Great experience Michael was a gem

Service, service, serviceOh did i mention the service?

My buying experience here is awesome! The place has a very nice showroom, very spacious, lots of high end cars. The customer service is excellent! You will be greeted warmly by a beautiful lady with a lot of smiles and leads you to a customer representative. I ended up with Paul Escorpeso, very nice man, told him what I want. He showed me whats in their inventory. He took us for test drive right away. He just let me feel the car and explained the differences in models. He is not pushy. It is all about me. I was able to distinguish which model I like very quickly. Gave all kinds of financing options and suggests different real life scenarios pros and cons of those options. Curtis works with banks and get things done quick. You will get out of that place with more confidence and peace of mind. Keep up the good work!

Went to Velocity to look at Jaguar and discuss lease options. Jenna was very helpful. I will definitely be purchasing a Jaguar XE when the 2018 model comes in from Jenna. She understands and represents the brand well. What a great team you have in the store!

Excellent service. Very patient and knowledgeable. Follow-up was excellent. No pressure to buy like some other dealers. Very professional. Preston did a great job.

Thank you to Sergio for making my fiancé really happy with her I-Pace Jaguar!!! Everyone we met at Velocity Honolulu was very professional and knowledgeable of all the vehicles we looked at. They were very accommodating with our schedule on making appointments and also on servicing us. If you are interested in a Jaguar or Land Rover go see Sergio! Thanks again to Brad as well and the Velocity team!

I have stopped by twice now to test drive a Jaguar F-Pace as I am quite picky when choosing a car. Bill has been a delight to work with and has continually been patient, knowledgeable, and professional to work with. I would not hesitate to give my business to Bill or the dealership if I decided to purchase a car they carried.

Sergio is absolutely amazing! Such a kind and honest man. A breath of fresh air compared to previous car buying experiences. I will look forward to working with Sergio again!

I’m so pleased with the service at Land Rover Honolulu. Jenna assisted me with questions regarding my custom Range Rover order. She is amazing, an asset to the brand. I will recommend her anytime.

I need to take a moment to provide feedback on the Jaguar service department. The service that Carrie, Shirlyn and Gary provided on my last service was outstanding. As always exceeding my expectations. They were informative, helpful and were concerned about all my needs, wants and questions. I couldnt ask for a better a better service from a Jaguar dealer. I always look forward to seeing them because they make the stressful dealing with car repairs not stressful at all. I will always recommend the winning team managed by Carrie.

Absolutely horrible service. Spent $6k on loans and rental cars waiting for a car to be fixed. Car is still under 50k miles and has been in the Jaguar at velocity honolulu for over 3 months. Unacceptable services as well as the supervisors are experienced with giving people the run-around. Was taunted on phones many times. Will be reporting and heading into this store soon. Have spoken to Eric Wes who lied about helping as well as was laughed at by Carrie Services Manager. Unreal. I need to speak to Brian Nicolai ASAP!!

Typical car salesmen, but more insulting. The whole deal or no deal set up with the manager being the banker. These guys are pathetic, they will give you the worst possible rating on your trade-in and then offer you 5-10k less than that, blue book value. I was insulted at least 5-10 times at their dealership. I wouldnt go back to that dealership if they offered me a free car. Worst dealership experience Ive ever had.

Worst car dealership ever!!! I find that people who work here dont know what they are doing. And they dont have professional integrity. When you tell a customer that your car is good by Saturday. He expects the car to be good by Saturday.

Paul was amazing at Honolulu Jaguar Land Rover. We highly recommend Paul for getting a great deal on a great ride. He was very professional and friendly.

Recently leased a new Range Rover Sport fromVelocity Jaguar Land Rover in Honolulu. My salesman Sergio Ambrosino was very helpful. He met me at the airport to take me to the dealership, gave me water and a breakfast bar which came inhandy later on.He stayed with me through the financial paperworkwhich was not his responsibility and made sure I was taken care of until all the paperwork was finished.He remains helpful now that the vehicle is deliveredand has made sure I know I can email him with any questions or concerns.The dealership manager Frank was very helpful whenshipping details needed to be taken care of.We live on one of the outer islands.My husband and I are very pleased with our new Range Rover Sport and the attention we receivedfrom the dealership.

I had to get our Jaguar serviced last week Thursday and Carrie and the rest of the team at Jaguar of Honolulu Repair and Service was AWESOME!!!From the time I drove my car in till I came back with the loaner they exceeded my expectations and then some.I would recommend them for any of your Jaguar and Land Rover Repairs.

Service was reasonable and first class. Carrie is a fantastic representative who knows her job inside out. Shuttle service is convenient and very helpful saving time.

Land Rover at Velocity was great. Jenna is a great sales representative and I look forward to doing business there again in the future.

Clean environment. Great customer service from all the guys. Great job. Keep it up.

I recently purchased a Land Rover and worked with Sergio as my advisor. Had a great experience and was pleased with the transparency that he offered to us.Will be back on my next upgrade....

Worst dealership ever! Dont buy from them!

It gives me great pleasure to leave a five star review for Sergio Ambrosino our sales consultant who assisted us and our exciting purchase of our new Range Rover. The hospitality and service that we received by far was the best experience that we received in purchasing a vehicle, I would highly recommend Sergio and Curtis Kuge the sales manager.Thank you,Steve H

Prompt attention to servicing and repairs. Service advisers efficient and courteous. Parts required for repairs were in stock, and car was returned (and washed) next day.

Had such an easy time buying a car! That almost never happens but it did. Thanks to Guy and Curtis!

The best car experience ever working with Sergio Ambrosino made the whole process so easy I want another car, also the sale manager was so carefree and easy in the financial process made it easy to pay with pleasure that’s makes the Landrover the best company in Honolulu and can’t wait to bring my clients and friends to experience what I have, thank u

Sergio went above and beyond for me ...great help and a very good transaction!!!

It was a quite pleasant experience working with Ron Kano and Preston Saguibo. I was interested in Alfa Rameo and requested a test drive. Preston sat down with me and carefully listened to my needs and provided some options within my budget. He took me also to a bumpy road so i could test if the ride was smooth. Even though I did not buy or lease yet this time, I will highly recommend Preston as a brand specialist who cares about your needs not just his commission.

Sergio Ambrosino was really supportive and friendly in helping me pick my next vehicle. If you’re looking for a new car...he’s the guy to work with!

Sergio was great and very knowledgeable and not pushy.

Service Adviser Shirlyn kept me updated on my vehicle in a timely manner and the transactions were fast and smooth.

Friendly and very knowledgeable staff, easiest vehicle transaction I ever had.

Sergio is very thourough and informative a great experience

I tried to buy a pre-owned Jaguar here, but the dealership spent days avoiding the pre-purchase inspection appointments I set up at an independent shop two blocks away. First they didnt want to put the miles on it by driving it two blocks to the shop, then they were too busy with client appointments. Finally, they showed up late for the last appointment but didnt want to wait 30 minutes to be inspected next. After five days of stalling, they sold the car out from under me to someone else. No integrity.

Always top notch. They are light years ahead of any other luxury dealership on Oahu .Plan on adding a new Jaquar to my Landrover LR3 to have all bases covered. Their service is what keeps me in the Jag/LndRvr family.

Avoid at all costs!Or bring your attorney. Extremely incompetent and uncaring Service.Shame on Jaquar for falling so far!

I cant say enough good things about our sales representative, Jenna. I expected her to be the typical pushy sales person but she is not. Instead, she is friendly and responsive (!!) and does not add any pressure to the process. To this day, she still happily answers any questions I have (and weve already bought our car).

Great service.