We visited this morning to shop around for a new truck. Ben was our guide and made it a comfortable experience. Ben is very knowledgeable about the dealership, and very personable with both Adults and Children. This place came highly recommended by a co-worker, and Ben is most likely one of the reasons why. 🤙

Just bought a 2022 Nissan Leaf from New City Nissan and the experience was fantastic! I would encourage anyone looking to purchase a car to see Bryant Woolsey. He was patient, professional and was honest with us every step of the way. Exactly what he promised is exactly what he delivered! We could could not be happier!

I don’t know if the work was performed right the first time. I know I had a recall and that was supposed to be fixed along with the maintenance/oil change I had on my vehicle. The next day I notice jerking feeling when I go from zero to 35, up hills, pressing the gas etc. I did call the service department because this is something I had no issues with prior. I had to make another appointment in order for the issue to get looked at so I haven’t drove my vehicle since because I want to be on the safe side. I rated met expectation because I was told it would take two hours for the service to be done and it did, I had a safe area to wait in, and the staff was nice.

The cost of repair quoted prior was exactly what they quoted even though it ended up being an additional part and more time for installation. I appreciate that New City Nissan stuck to the original quote and did not come back to me for more money. Very honest folks there!

The only disappointment was that the mechanic did not reset the computer system. That means, everytime I start the car, I will get a reminder for an engine tuneup needed. OMG. Thats kind of irritating. Dont want to bring it back to reset that. Not sure how long it will take to do that and I dont have the time for that. Just got to wait till April.

I knew exactly what I wanted before I arrived on the lot. Ben didn’t put any pressure on me what so ever. He met all my needs and more. Ben was polite and informative, he listened to my concerns intently. He made me fell comfortable and at ease.

Arrived to the dealership a little early and was met with service advisor Gavin. He explained my service and estimated the time it would take to complete the service. I was just settling into check my phone... in what was well before time promised Gavin says Mr. Young your car is serviced and ready to go. Appreciate the clean and safe environment provided. I was extremely pleased with the overall experience.

I had a list of things for them to work on, the most urgent was this constant rattle. They figured out where the rattle was coming from and fixed it. Theyre a busy place so plan on being there for a while, I was there for 5 hours but they did A LOT: changed the oil, serviced the truck, took care of the rattle, did a safety inspection, got me 4 new tires (there was a buy 3 get one for $1 sale so I got a new set...it was time), added something for the alignment, and put on new wipers. I know there are probably other places to go that are a bit cheaper, but here its all in one place and everything is Nissan parts.

Our latest experience with staff of new city Nissan was extraordinary very kind, helpful and informative. We came in to check why one of our vehicles wheel was indicated with low tire pressure, staff came to look on vehicle and saw a foreign object lodged in the wheel. Staff indicated to set service and was successful with solving our issues.

The experience was exceptionally good. Service consultant took the time to explain how to change battery in my key fob, useful information since the owners manual had a completely separate set of directions. The actual service on my vehicle was quick and I left as a content owner.

Great customer service. I was actually impressed. Very polite, professional and friendly. Jason helped us, and he was awesome. But not just him, all other staff there we met were friendly and awesome.

I liked the way that everyone kicked in to get my car to me. There was a snafu with my cheque. Then my salesman had a personal emergency. Etc. But those problems were minor because other people stepped in to make my purchase happen.Thanks to you all.

Just came in for a recall and to have a spare key made. I bought my Frontier from a third party dealer and it’s the first vehicle I’ve owned in 10 years, so I didn’t know where to get repairs done! NCN pointed out a few things that needed attention and was able to help me out the next week. Ashley was super helpful, remembered me the next day when I called, and made sure I was comfortable with everything. I really appreciate her and the staff in general for making this easy for me!

I tried taking my truck to a more convenient location but just not worth it. Nissan knows their vehicles, has the parts and fixes the problem right the first time.

Thumbs up to Arnel for going the extra mile

Prompt service and honest sales reps.Shout out to Meghan Weigel for helping me get my plates and registration taken care ASAP when I would have had to wait for months from the dmv. Overall stress free dealership experience

Used vehicle purchased 12 June 2021. Management failed to safety check the vehicle before it was released during purchase. I had to bring the vehicle back for a failed safety for New City Nissan to register the vehicle. Called numerous times for status, finally I drove to New City Nissan just to find out what was happening. I’m told that I needed to complete another failed safety in order to file the registration because New City Nissan lost the first failed safety. At this time I still don’t have the registration and my bank does not have the title. New City Nissan have ignored my calls, no consideration to return my call. Title department listens to messages but fails to call me back.Very disappointed!

5 shiny gold stars for GAVIN!!!!! Wednesday afternoon and took a chance at getting a safety check. Be advised is by appointment only kids!Hit the jackpot and Gavin was nice enough to squeeze me in. Tem inspection Done in less than 30 min. Super friendly service with a smile-he totally made my day. Will be coming here in the future and recommend to all my family and friends. Nissan please give Gavin a big fat pay raise! He is keeping your customers happy and thankful to be with Nissan.

Ben was the most professional salesperson I ever met. 5 Stars

I was very pleased despite of short noticed, the Murano need the safety check, which totally never noticed about it, was pass already. And besides they did everything, oil change, etc....I was very thankful especially Gavin and his team. More power Mahalo guys.

Arnel is very customer service oriented. Has great knowledge of the Nissan products. Easy to work with. Goes over and beyond to assist the customer.

Excellent service. They took care of my car even though I came on the wrong date. The service advisor gave me the status of my car and work that needed to be done. I left a Happy customer.

It was a great experience an sending some of my friends to purchase vehicles from new city nissan

Antonio and Blake make an awesome team. Antonio was pleasant, very responsive and found us exactly what we were looking for. He made the transaction seamless. Blake in Finance did an excellent job.thank you!

Blake and Mark made our buying experience easy, quick and safe, just as we like it! They are professional and do not pressure us to do anything we do not want to do. Because of this, I keep returning to this dealership and have bought multiple vehicles.

I rented a car for over a week from this dealership. Kui Donato was incredibly helpful in the booking process and the car was excellent. I would highly recommend this dealership.

Very fast and efficient sale. Shane Lolotai worked hard to give me an excellent sales experience.

I am absolutely pleased with the service we receive here at New City Nissan. Every visit is a pleasant visit and that is accredited to every employee here. Thank you all New City Nissan!

This review is being made only because the service tech (Gavin) was super professional, helpful, and courteous. Normally I wouldnt waste my time making a review but he was honestly really great.

I purchased my 2015 Rogue in 2016 and I have had no problems with my vehicle until my air stopped working. I believe for 5 years with no major problems has been a blessing for me. The air compressor broke twice after being fixed, but the 3rd time was a charm, as they say. I am grateful for my fresh cool air, thank you. I will probably keep this vehicle for family use but I am looking to purchase a car as my career use. I am an Insurance Producer and will pay cash for my next vehicle. Thank you again Nissan!!!

I forgot the tech’s name, but she was awesome! She has really good energy! She was sweet to my mom. I really would come back for her! She was the one that greeted us, also the gentleman that checked us out with the great hair!

Again, Arnel and Blake were terrific!! Thanks for a painless experience! Buying a second car in 5 weeks wasnt the plan, but they made it as smooth as possible. Definitely recommend!!

Just before my scheduled routine maintenance, my car battery failed. I called Nissan desperate to get my car in and they obliged. Mark offered to take the car on a stand-by basis saying it could take at least two days. Not only did my battery get replaced, but the maintenance that was schedule for the following week was done too. The best part about this whole situation was getting my car back the following afternoon!

Helpful and considerate. Went in for a safety check. Only problem is that they said I needed to replace my wipers to pass, when I replaced them only months ago. And they have Passed my car with worse wipers before... Soo... Yeah...

Im sorry I dont recall his name; he greeted me, was personable, explained what was to be done. Very thorough. My truck was completed before the time I was given. Thank you for excellent service, including those behind the scenes!

We just bought a brand new 2021 Nissan Sentra. It is awesome!!! We had been buying used cars that has some problems from other dealerships and we decided it was time to buy a brand new car. Arnel helped us alot with everything about the car and Derrick helped us out alot also. Definitely coming back here for services!!!

I always have a good experience when I have my car serviced at New City Nissan.

Staff class act. Outstanding Service Technicians. Attention to detail, cordial, polite and attentive. Very satisfied with this dealership.

Tire rotation went as expected, in & out in half hour. Able to do after work at 4pm so pretty convenient. Thanks!

Jason was awesome and answered all of my questions when the servicing was completed.

It was a hassle free and very easy experience. The price was fair and the 0% financing was amazing. Arnell was terrific and very comprehensive in his explanations. I love the website and the no pressure financing.

I received a very friendly and professional service at my last visit

Purchased 2019 Nissan Rogue and been having it serviced at the this location since.Located on N King St jus passed Middle Street Intersection easily visible from the street. Got a GREAT SERVICE AGENT ASHLEY who really takes care of everything. Just call her directly to schedule a day, drop the car off at 0630, have it serviced, washed and this time needed a ride from home to pick the car up when it was complete so she sent a complimentary Uber ride and left very SATISFIED! May cost a few more dollars then other places but cant beat the personal service keeps bringing you back. See you in a few months Ash! MAHALO! 👍

Antonio Hotta is very knowledgeable of Nissan products. We have purchased 3 cars from him is the past 10 years. He has earned our trust, respect and business.

The service representative was very nice. The tire repair is covered under my Pre Maintenance Agreement; I brought the original copy. However, my service rep said the warranty for the repair has expired. The PMA says:” .. This PMA provides reimbursement for your tire repair costs or replacement of covered tire(s) for the term of the plan or a maximum of 36 months on the 48- and 60 months plans, whichever is less,…”I have not had this car for 36 months or more, and I have the 60 month plan. She still insisted and apologized that it was not covered. I try to avoid arguing so I just ended up paying for the repair. I dont know why the information that’s in your system and the information thats on the PMA contract is different. Pretty frustrating.

My car was in need of some repairs. The on line service reservation was very easy. The repairs were done in a timely manner. My vehicle runs great again. My service agent Mark Cantorna is very professional and does a great job. Thank you very much for the great service I have been receiving when my 2004 Nissan Xterra needs any service and repairs. Aloha, Herb

Awesome atmosphere for buying Nissans. Super nice staff

Gavin was a phenomenal advisor to work with! He made my servicing easy and enjoyable. He was patient and explained everything that needed to be done for my car. It was my best experience with servicing at Nissan that I’ve ever had.

Antonio was really knowledgeable and worked with me to make buying my new Rogue that I absolutely LOVE painless. He was super thorough and even followed up with me a couple days later.

Ralon did a great job. My problem was that this was my second experience that they had to go to Waipio to pick up parts and there was something wrong with it and I had to wait even longer. We are all busy people now, don’t have time to be wasting on things that should have had better quality control.

This time, I asked New City Nissan a state safety check, rear and front wiper replacement, and I asked check a battery carefully cause I feel battery week. They did not replace buttery, but they gave me advice how to save buttery life. Also They washed my Rogue without asking. Great service 😀 Thanks.

Miles Suguitan was very pleasant to work with. He made for a smooth experience

Process is very easy and fast. My salesman anthony hotta was very nice and helpful! I would very highly recommend him to my friends and family. Thank you Nissan! 😊

Always a pleasure to work with Ashley Takata! Fast, friendly service!

Bryant was very helpful. Resolved all my concerns

The staff was amazing and I was treated with respect and felt comfortable dealing with them. Meagan and Mark made it possible to become a new owner of a Nissan Rogue SL. Mahalo plenty!

Staff was very accommodating and friendly.

I missed the payments a few times last year because Nissan didn’t indicate my apartment number on the bills which didn’t reach me. I brought up my account to current immediately after I realized the delinquency, but Nissan has already reported to credit card companies which made my credit significantly low. I wouldn’t have missed the payments if the bills came to my correct address. I am not planning to buy or lease any Nissan in the future because of this incident.

Fast service and very friendly service attendant.

Awesome customer service hands down!!!! Thanks bruddah Mark and Tyler for the great customer service! Keep up the great work bruddahs! Thank you!!!! I really appreciate the great service! If u want to experience Aloha They have it 💯💯💯💪🏾💪🏾💪🏾🤙🏽

Needed an oil change. It was done quickly and they even ran my truck through the washer

I went on KBB to see how much I could get for my car. In no time, Mark phoned me and was available right away to see my car. When I went there, again, there was no wait time. Mark was friendly and very courteous, which was especially kindly, since I have a hearing problem and we kept our social distance -- something us old folks really appreciate from the younger generation. It was a very pleasant experience!

Antonio was very very helpful and nice. He was able to help me get my very first 4x4 truck! Amazing customer service

I am truly sorry but I now have to edit my review of New City Nissan. I purchased a car from them almost 3 months ago.Then told me over the phone the shipping to Maui would be covered. However, when I went to pick up my car I had to pay to pick up the car!Second, they did not even give me a copy of the purchase agreement until 2 months later. (I have to assume they didnt what me to see they had told me a lie about shipping)And Last but certainly not the least. I now have to drive my car without registration, I have left many voice mail to the title agent phone and not even the curtesy of a return call. Therefore, I went to DMV to try to get a copy and was told that the paperwork has never been sent to them and the car is still in the previous owners name.I am really sorry but I have to recommend not to do business with this dealership of you live off island where you cant go look them in the eye and get things corrected!!!!

Well our 2009 se Altima had an alternator replaced. I’m positive it was installed correctly but these things happen where after it was installed it failed after we drove it home. We contacted our advisor and was told that the car had to stay over the weekend. We was given a loaner, thank you Ralons so we could have a vehicle during the Memorial Day weekend. The advisor called us on Monday to pick up our car . Car is running without any issues. Thank you New City Nissan we appreciate all you do for us.

It was great. I wasnt expecting it to be as well as it turned out.Antonio Hotta worked with me, made me fell comfortable and I now have a new car . Thank you New City Nissan.

Antonio Hotta was very polite and very professional, every time I called or text he would respond to my message. Hes a very outstanding salesman. I always came back to him with, outstanding personality. Jeffrey Muraoka

Luke is awesome, he made the entire car buying experience stress free... I’m glad that he was there to help us through the process of buying our first ever brand new car.. Also the finance manager Bill, got us a better rate than was quoted. My husband and I couldn’t been happier with our new car and the amazing deal we got at New City Nissan. Thanks again everyone!!

Super service…. Excellent staff!

All went well great customer service experience.

Was good. Provided the necessary information and had a nice salesman.

Had a great experience at Nissan! Miles was very professional and willing to work within my financial capabilities and I was able to drive off with a 2020 Nissan Murano. Been a Nissan customer for over 20 years and Ill always be one!

They were on it, like a bonnett. It was actually pretty fast. They were very courteous, and professional.

Awesome, fast, friendly & stress FREE service !! thank you so much for taking such greqt care of my car & me . youre wonderfulness is what keeps me coming back ! MAHALO NUI !!

Arnel Belonia, was gracious, polite and and was understanding of our needs and expectations.

Great purchasing experience. No hassle and exceptional customer service. Highly recommend. Though it took sometime for young brothers to ship the vehicle to another island it built even more expectation to drive it once it finally got here. Worth the wait. Happy first time buyer. Mahalo.

Always reliable, friendly service representatives, and a clean washed car is waiting for me in a short amount of time :)

Always excellent work done at a fair price ahead of time with extras. I sent my company to purchase a vehicle with you as well!

I’m extremely happy with the care and customer service of everyone at new city from the call center rep Meghan to the sales person Antonio and his manager as well. They all went beyond my expectations. Mahalo

I received very dependable service for a reasonable price!

Jason is phenomenal. Every time I have to bring my truck in for any type of service, Jason always takes care of me. He listens to what issues I need help with and he goes above and beyond to get all of my questions answered and reassures me that his technicians have inspected my truck thoroughly. He even took the time out to get me different price quotes so that I would have options when it came to purchasing my new tires. He also was able to let me know of their current promos happening which saved me money for my purchase. I’m always very happy with Jason’s excellent customer service!

I worked with Shane Lolotai and he was an awesome salesman. Not pushy or desperate, he listened to what I wanted and actually helped me get the car I wanted.

Jason was great to work with also like I was able to authorize additional work on my phone

As usual very good service from scheduling my appt to paying for my service when completed. Within the time expected, waited at dealership no problem. The only thing that was unsat was the service advisor told me upon completion at the register area that my vehicle was also washed. My car was not washed or if it was it was a sloppy sloppy job which actually my car was dirtier than when I dropped it off. I dont think it was the service advisors fault but the employee(s) that are assigned to wash cars. Poor quality that leaves a bad last impression of Nissan Service Center.

The service doors opened at 7 am sharp, and I was greeted by the usual professional and polite intake folks who verified my appointment, and told me how long they expected the service to take. Within the hour everything was done, and I was on with my day. No hassles. Just in and out the way we all imagine things SHOULD go....👍🏻

I was very pleased this time with the service advisor that assisted me . thank you again for your service

Ashley provided excellent customer service. She was prompt in communicating with me regarding my services issues and provided solutions and an estimated timeframe. She suggested taking the courtesy shuttle back home and also suggested and arranged for a temporary loaner while my car was in service. Great job, Ashley! I am very happy to recognize Ashleys work and how she represented New City Nissan well!

The staff if always exceptional

Mahalo sales guy Ben he’s the best took care of all my needs and concerns allways one step ahead of just really treated me like ohana, gave me a ride hm being my car broke down also took care of my old car and help me send transfer of ownership to dmv also pick me up on his off day from hm and set me up with a wonderful car and also still there for m any time mahalo braddah you rock 🙏

Very helpful, service desk ensured that I was not waiting for assistance. Coffee in the waiting room was a plus.

It was so relaxing to make a deal. Granted I didnt do the back and forth bargaining. I was happy with the price and rebates. Wouldve liked the full Kelly blue book assessment trade in value, but Im still happy with the outcome.

Antonio was the best! Helped me get the car I wanted at a price I could afford and be happy with! Definitely saving his number in my phone book!

Just had a safety check but staff is always friendly and quick

ITs Always a pleasure dealing with All Employees.I have Always been a Nissan Believer. U pay for what U get... Service is Very Professional and beyond Impressive. Aloha N Mahalo.

Experienced squeaking brakes. Brought it in. Technician identified the problem and quickly scheduled brake repair. Came back in a week later after ordering parts to fix my brakes. Every staff member I encountered was so professional and helpful.

Service writer Ralon follows up and gives me updates on the progress of repairs.

My service adviser was Mark C. He was pleasant and very helpful.

Everyone was very accommodating and friendly, especially Antonio.

My sales person Ray was great! Very professional!

Rolan is an exceptional Service Manager