My worst experience with a car dealership, ever.I stopped by to appraise a vehicle and also ready to buy a new one. I would not recommendLexus sevco offered me $7k less than what I knew to take. Not Kelley books numbers that are inflated but real numbers that I was ready to work with.Ethan was my sales rep. He did not try to make the sale. He blamed it on his boss for giving me a terrible trade in value.Luxury should be about service, and Lexus missed the mark.

Had the pleasure of working with Naurene Silva. She was professional and didnt hound or push us. She made the process super pleasant and easy. Were in and out quickly and are very happy with our new car. Can highly recommend.

I worked with Derek who helped me purchase a 2020 Corolla (demo car) and was understandable, knew what i wanted and was honest with the process.Purchasing with Derek was great, it was quick and allowed me to finance with a great rate. He even helped me drop off my rental!! Service with sales here is amazing and the staff is understanding, friendly and honest. Theese guys are about helping the customers and no gimmicka. I recommend this Toyota dealership, the best experience Ive had and will recommend this pace to anyone who wants to buy a Toyota in Oahu. Mahalo

Parts department ordered my part and I picked it up. Super easy, no wait.

Jordan D was great from start to finish!I inquired about the new R4P a few months back, and from the pre-order up until delivery he was quick with everything!

Mr. Jeffrey was great so was the service. Very professional and courteous. Answered all my questions. Thank you 😊

Eric is awesome! Hes been helping me for years.

Its been awhile since I have a new car when I make an appointment to Mr. Nolan Cezar right there I was so impressed the way he takes care of me he ordered me the car that I like RAV 4 XLE and choose the color, after a week he called me and my car has arrived I went to the dealership and he introduced me to Mr. William Kam financial services consultant and he started doing all the paperwork negotiations was fast he gave a very very low apr I signed all the paperwork now I have a new car thank you so much Servco Toyota Honolulu.

The folks at Servco Toyota were super friendly and helpful. I visited many dealerships when I was looking to sell my truck and by far Servco was the best! Next time I’m’ looking to buy this will be my first stop.

Very helpful. Inventory is low due to manufacturing issues.

Rodel did a great job in helping us make the purchase of the 2021 Camry XLE super easy. We felt very satisfied with The excellent service provided by Rodel & Lauren. We love our new Camry!👌😉💕👏💕

I made appointment and I was given today at 7 a.m. and when I went there I had no appointment and I was instructed to go inside and make an appointment which I did and the lady there made it my problem. You would think that if I had an appointment and they messed up, they would bend over backwards to give me another appointment instead they wanted to give me one in July. I went out and had my car repaired from an outside source which is much cheaper than what Servco would charge me to fix my car. Also had it service at Jiffy Lube. Not a happy camper!

Husband Had a 9am appointment for safety, oil change and check sensor light that came on. Was told it would be ready in 2-2.5 hours so he waited there. He was told around 12 the person in charge had a meeting and then would be taking lunch. It’s 245pm and this person is still not out of their meeting. Now he has to take a $30 uber home and pick up the truck tomorrow at a time unknown. Very frustrating and won’t be back whenever we get our vehicle eventually.

No negotiation and all inventories and prices are listed on website. Great way to buy a reliable Toyota.

Went for service & take care of recall. Great customer service, took care of all my needs. Liked that I could pay online and have a speedy pick up.

Edison always gives us first class service.

Nacho and James helped me test drive and pick out a great truck. They were super knowledgeable and friendly. I even got a ride to drop off my rental car. Cliff helped me get a car loan, the bank wouldn’t give me the interest rate I was hoping for but Cliff did his best and I felt that I was taken really good care of. Servco has a great reputation and I can see why because they do a great job overall. I will definitely recommend them 5 stars.

BEST EXPERIENCE Thanks to Derek Hanson!I won’t exaggerate my experience. I’m not a fan of dealerships, but if I have to go to one, I want to be able to get in and out quickly and receive decent customer service.If you have similar expectations and you don’t want to deal with a dealership with high marked up pricing - I’d definitely recommend this location.Derek got me the vehicle I needed which happened to already be on the lot already and I was driving away within a couple of hours. I had just arrived on island and was in need of an suv with third row seating for my family.No games or gimmicks!Awesome experience!

Went to the wrong Toyota dealer! The only saving grace was the saleswoman. Like the product but other associates, I would rate them a zero.

I bought a Jeep. Brent Carter was the best and we were able to get everything done without problems. I recommend Servco Toyota and Brent Carter with all 5 stars.

Mark Ikehara is our salesman, helpful in getting the transaction completed.

Ryan in parts was a HUGE help .. awesome

Jordan is AWESOME! We had the best experience working with Jordan from Sales. He went above and beyond to help us with purchasing our lease. When other dealerships told us they couldn’t help us we were pretty lost but then we met Jordan and he did EVERYTHING to make things work for us. We were able to get an awesome deal and a seamless experience. We couldn’t recommend him enough. THANK YOU JORDAN!

I was serviced for my 2010 Camry hybrid by Kevin Matsumoto in the service department.Kevin was very straightforward, courteous, helpful, and provided me with all the information I needed.The service department was rapid in the response to my needs for a dead auxiliary battery.I was immediately provided with the information I needed to make a decision.Kevin followed up and kept me in the loop all the time. I am thankful for Kevin and the service department.Pastor Patrick Rooney

Yahooo!!! Darrick Kaya is the best salesman!! Jayson Tambaoan was super helpful!! I love Servco Toyota!!!

Servico Toyota Honolulu has been great to work with. Our sales representative Danny Kim has gone above and beyond to help us with our purchase!

Talking with Brianna about selling my truck very helpful great attitude. But would not recommend taking vehicles there to sell or trade in you will get low ball offers.

Darren was a great help showing my dream truck off giving me details about it. Helping me set up appointments for my tint, waxing and rust proofing. When they took the truck I got a loaner. Ever want to buy anything hes the man to see. Love my truck!

I only have one experience and the sales person needs to communication and social tact. You dont tell someone on the phone tgat youre not the only one waiting for their car.

Only Toyota dealership in Hawaii, no bargaining on MSRP, however can get better deals with trade-ins.

Brent my sales consultant very knowledgeable of vehicle very impressed by that. He was very helpful, courteous and personable.

Quick painless process of buying a car. No haggling no pressure. Bought a new 2019 Rav4. Great service at a great price!

Had a great experience with the dealership, they werent pushy and answered all of our questions. They even worked around my crazy schedule, would buy from again . Also they have one of the coolest showroom center pieces

Great place to buy your next car. Jason Hijirida and the staff at Servco Mapunapuna made buying my new Venza easy and an enjoyable experience. Thats why I buy Toyota over other brands. Mahalo Jason and Servco.

Aloha da best service eva... Mahalo to you all. Malama Pono Laura and Trevor for helping me. 100 stars to everyone there.

This review is for Toyota Hawai’i: I drive a 2006 tundra which had one of the straps holding the gas tank break loose. This was due to rust damage to the frame where it was attached to. Toyota had a recall regarding rust issues with frames four years ago. My truck went in for inspection but the rust damage was missed because it sits in a hard to get to locations. Now the warranty is expired and Toyota Hawai’i is not willing to admit that it was missed four years ago and will now take care of the issue. That kind of rust damage did not occur just in the last four years. They gave me the runaround with all kind of people telling me nicely that they won’t cover it. Bottom line: if the gas tank would have fallen while driving and had caused an accident with who know what could have happened I’m sure Toyota would have done anything to take care of it / damage control. Very disappointed in Toyota Hawai’i customer service. Just keep the fingers crossed your Toyota won’t have any major recalls or other issues. Because if it does, you might be on your own.

Got a brand new Corolla H/B, sweet ride, Big MAHALOS to Trevor A, go see him, he know.👍👊🤘

Very good service

They dont even know what kind of cars they have in stock???!!! what

In April 2019, the passenger side airbag was replaced with a recall on my Toyota Sienna at the Waipahu dealership. In July 2020 the passenger airbag warning light came on. I took the Toyota Sienna to the Honolulu dealership for a diagnostic and repair estimate. About $150 for the diagnostics, then told it would be $847 for the replacement of the entire part/system that was just replaced with the recall. Since the part wasnt in stock, and I was moving off island a week later, I opted to ship the car to the mainland without repairing. I took the car to the Toyota dealership in my new city, they found that the plug was not plugged in all the way.Either your technicians (at least 2 different ones) are incompetent or you are in the business of scamming people. So which one is it? Id love to know.

Quick to change my key fob battery in the service department. Dropped off the truck for airbag recall replacement. Friendly employees!

AWESOME Customer Service by Mr. Jordan and an Excellent Toyota Tacoma Truck...

I took my 2016 Corolla in for a recall, and when i picked it up, the ac was not working. I had to drive for 1 week in the summer heat, then when I brought it back for them to check, they said it wasnt their fault. It would be $125 for them to diagnose the problem and by the way, did I buy the extended warranty, ( so they can find all sorts of things that were wrong). I have less than 23,000 miles on my car, and the ac was working perfectly UNTIL THEY TOUCHED IT!!!! Now they claim to see some oil residue by the ac system. So, miraculously, the odds are 1 in a million or more that my ac system should fail the day that they worked on my car!?! I WAS a loyal Toyota customer, but no more. DONT TAKE YOUR CAR IN TO THEM FOR SERVICING. THEY WILL MESS IT UP, AND TRY TO CHARGE YOU FOR WHATEVER THEY CAN. This is beyond belief! No wonder they have so many recalls, it is an opportunity for them to keep their mechanics busy. Instead of being a loyal lifetime customer, I plan to tell the world about this shenanigans. Beware of shady practices. I would not have expected this from Toyota, but now, I will believe anything.

Such a shame, i think it is the worst service i ever had

Jordan & his team was awesome! Even through COVID19 every step was for our safety. Thanks Jordan & Servco.

Service agent Manny Cabral was very curteous and knowledgeable.

The Mapunapuna location have their health protocol in place. My sales person (Jayson) was very helpful, patient, and friendly. He helped me choose which new car i wanted to get. My ecperience at this Toyota location was SMOOOOOOTH!

Although we did not end up purchasing the car we came to look at, the service was incredible. Brandon was genuinely friendly, knowledgeable on all aspects of the vehicles we were interested in and made for a great experience. I would definitely buy a car from here especially from Brandon.

Expensive, taking a long time (2 weeks) to get parts.

My family and I went to Toyota on a Thursday looking for a used SUV and left the same day EXTREMELY SATISFIED. We were looking for something somewhat cheap and reliable while we are stationed on island. We found a vehicle that not only meets that requirement but can possibly be taken back home to the mainland for the long run . Our salesman Frederick K is an exceptional man. He is by far the best salesman I have ever purchased a vehicle from and I have had over 5 experiences. Him being a former soldier, I can truly tell he still lives by the ARMY values. The whole process was painless and fast. We ended up buying a 2012 Highlander for a good price. The dealership itself was one of the nicest Ive stepped foot in. They are military friendly and settle for nothing but the best service. They have a huge pre-owned inventory. Ive never owned a Toyota until now, but I think Ive just turned into a fan. Their brand screams quality and reliability. Fred is a stand-up guy. If youre looking to buy a used vehicle dont settle for anything sub-par, go to Fred.

The most pleasant and least stressful auto purchase I have ever had. Trevor was extremely patient and personable.

NAURENE SILVA, my sales agent, gets a 10 rating! Personable, knowledgeable about her product, efficient, and patient. Not pushy at all, but truly interested in what mattered to me. Her knowledge about Total Loss benefits and reimbursements pushed her over the top, and I am truly grateful for the information that she provided as it saved me $2,000 against the purchase of my new car. I also appreciated how she coordinated my additional options that I purchased, and had everything done to my car and ready to go in 3 hrs. Unbelievable!!

After basically getting snubbed by Windward servco staff, I decided Id checkout Honolulu before I gave up on my trade-in/purchase plan for now.Treavor guys took care of me, gave me a reasonable amount for my trade-in and got me a pretty good interest rate on financing for my new Corolla hatchback (Although it took A LOT of inquiries).Im pleased, Id send people here, and Ill be back when I want my next Toytota. Ask for Treavor A.

Its appointment only but youre free to roam around to look at the cars

We started out on the new car side. Needless to say, they were very busy. So, because we were helping our daughter, we looked on their used lot. The gentleman who helped us, James Crosswhite, was totally awesome! No pressure. Very informative and friendly! He was patient with our questions and even joked with us. We got there an hour before they were closing and he still didnt rush us. James was great!

Pairing a new phone

No truck to buy.

The customer service via Chong was on point! The straightforward personality and forthrightness of the person helping me was exactly what I wanted and needed. It made purchasing a vehicle easy!

Great staff, no BS, honest workers!I went here looking for a vehicle that they had sold earlier in the day, which made my unenthusiastic mood even less enthused. Not once was I asked the amount of money I had in my pockets, or my budget. The one question that was asked of me was Do you drive a manual? James brought me to a 16 Scion, manual trans, good mileage, and good lookin (but not too flashy!). I took it for a test drive, and looked at some other cars, but I couldnt get my mind off of that Scion. My girlfriend test drove it, and gave her approval, and we were inside in minutes. Before I went here, I was confident that I was gonna be taken by the ankles and shook for all my quarters, but the price I saw was the price I got. Cliff, in finance, was just as impressive as James. Ive always been told Finance is where they getchya! If they meant getchya in and getchya out, then they werent lying. James and Cliff were as honest and helpful as they come, and I never thought Id be leaving a dealership with a smile on my face. If you want a car without a headache, go to Servco Toyota!

Best dealership in da land.Respectable sales people and great customer service. Dis guy Eric Yano, had customer service to da T. Took care of my car and me. My girlFriend was impressed with everything from the look of the dealership, showroom and even the restrooms were presentable and clean.The sales people in the showroom were attentive and helpful as well. They didnt ignore any of us.I bought my 2019 Camry LE from Jason Hijirida last year and I love it!!! The auto ignition is there best part because I feel like Im in the cockpit of a ship. The new design and color sold me because Jason listened to exactly what I wanted.I recommend Servco Toyota Honolulu for their excellent customer service, quality of maintenance, friendly and efficient service and most of all, they listen to the voice of each and every customer. 🤙🤟👍❤😀

Great service as usual. Toyota has a great reputation with customer service for a reason. They give quality parts, service, and care to their clients. Came today for some touch up paint. In and out in 5 minutes. Used the time I saved to write this review. Thanks Toyota for another great experience.

Mackey was a great salesman and he was very accommodating, helpful, explained everything about the car and such a gentleman. Enjoyed my experience with Toyota dealership. Keep up the great work.

So helpful and friendly. Rhonda and Aaron, Raymond Ma and Bao.

Went in for airbag recall. Service was completed within 2 hours. No complications.

Unlike other car dealerships, we were treated with respect and provided with experienced employees who knew what they were talking about and didnt pass us onto a billion other people. We were given information, space, and a great experience. They let us look at cars without making us feel like we were being babysat, and the whole experience was comfortable. Thank you!

Im really happy I ended up buying my car here. If youre looking for good friendly staff and honest value go with these guys. Bao from sales really went the extra mile for me. I thought it might be a hassle buying here because I live on an outer island, not the case. They coordinated shipping and made it really easy for me to get my car here. They are also upfront about the costs and dont have hidden fees like some other dealers I went to. These guys care about great customer service.

It really blew my mind that a dealership could not negotiate price on certain trims and that it was company policy. Thats understandable, then why not negotiate what you could control. First time I have ever dealt with a dealership that couldnt work with you for a deal. So yea if anyone is looking for decent customer service and to be able to negotiate prices dont come here. Or maybe it was just the sales person we got stuck with.

I STRONGLY urge all military personnel buying a car here understand when you ship it stateside it will not be registered here to get services/maintenance or recalls as it is in Hawaii. They should really let buyers know that Servco is a totally different distributor than stateside so what they sell you there as far as free oil changes, maintenance, etc will not be honored!

We recently bought a used car here and Colin was a pleasure to work with! He went out of his way making sure his customer service was top notch. He was open and honest and answered all of our questions. From start to finish Colin wanted to make sure we were pleased with our purchase. I would definitely recommend using Servco Toyota and specifically Colin. Mahalo for everything!

Servco always have great service and friendly staff. My sales rep Guy went above and beyond helping me purchase my 2019 4runner. Will see him on my next toyota purchase.

Just went in to the service department earlier today because my Maintenance Required light was on. Vince helped me by informing me that the mechanics from Goodyear just forgot to reset the odometer since they last serviced it. That was such a relief to hear after such a busy day. Vince even offered and performed the reset for me. He could have told me to do it, but I didnt realize how simple it was. As always, great customer service from Servco Toyota Honolulu. Thanks, Vince!

They did not have the answer to my service question....but they told me who I should call for the answer. This is a great family organization that sells dishwashers to pickup trucks. Great service too!

See Shane Yuen if your looking for an automobile. 😊 Great service, very patient with customers and he explains everything from start to finish. He knows his automobiles very well. :)

Always great service at the parts department. Braddah Vince is always on his game.

The fact that it made more sense for us to purchase outright instead of leasing. Jadie was super thorough and patient with us. Kept crunching numbers! We have purchased all our cars from Rodel. He is like family, and treats us the same. So kind yet informative, making sure the car fits the driver. Love this dealership! Keep up the good work!

James Crosswhite is an amazing asset from Servco Toyota. James went far and beyond his duty to ensure a memorable experience. He drove up to Schofield Barracks to pick me and my wife up during the ridiculous traffic H1 has to offer. James continued to prove hes the best by relentlessly searching for a 4Runner after our first choice was sold. He provided us with 3 options of 4Runners. He ultimately found a better 4Runner with less miles and with a lower price point. During the test drive, James fostered a comfortable environment by talking to us like friends instead of potential customers. James did a fantastic job by continuously following up with us on sales related information. I highly recommend James Crosswhite to any potential customers shopping at Servco.

A Quick, simple, and easy transaction was Servco Honolulu’s Ryan Sugimura’s motto and that’s exactly what we received. Unreal, extremely happy with the experience.

Hello, just want to share my experience and though about the staff and store location. Since I needed a family car my wife and I shopped together for our first car and we looked around until we found the right one. The location is convenient for us since it is closer to where we live. The lot was big with many new cars, trucks, suvs to choose from. The service was not too bad since the seller did not hustled us. They gave us all the time we needed we decided to buy. After we found the right car, the loan and sales process did not take long to completed. There was a guy who assisted through the process told us to give him a four stars rating when the mainland survey called and I did just that. He even promised us for a dash board cover accessory, something he was willing to throw in just to made us a better satisfy buyer but never happened. I called to followed up but he never return any of our calls. I decided to stop and not bothered with it. I dont know if everyone there is like that but yes I think they should not promise anything if they not going to follow through.

Summer went above and beyond with her customer service. Bravo!!!

Had such a great service experience here! I just moved to Honolulu and had to install a second license plate on my car. Servco staff were friendly and honest with me about my options, which I really appreciated. I definitely would come back here again.

Very well organized and kind even though there are many customers. Interior also very nice and clean.

The dreaded red exclamation mark/check engine light came on my in my Prius. Took it down to Servco to get it diagnosed. Met with Manny in the service department who was extremely helpful throughout the whole process. Ended up being the hybrid battery which I expected. Received a good quote and a loaner while the work was being performed. Very professional outfit. Thanks again to Manny.

I can now drive with the peace of mind that my safety features will actually do their job as intended. (Takata Airbag recall)

After we bought the car, he patiently explained how to use it to make us drive home with confidence?

If you are going to buy a car, come to Servco Toyota Honolulu and ask for Ryan. He is by far the best! Patient, never pushy, understanding, and willing to deal with all your specific wants and needs. He went above and beyond and even jumped our current car when the battery died after our daughter left the light on while we were shopping qfor our new car.

Rocky Nakahara was very knowledgeable and patient. There was no pressure in his sales approach. This made us feel very comfortable with the information he provided. We felt good that the decision we made to purchase our car is a good one. He listened to all our questions and provided the answers in a very confident manner. He invited us to contact him whenever we have any questions and we will definitely do that. Rocky is an asset to your organization.

A waste of time. I really wanted to purchase a Camry. However, even though the price was right, the sales person wasted too much of my time, consideration and patience. Selected the car online, even down to the VIN number, I then went to purchase it, and told the sales person that I had the cash ready and only 90 minutes to invest. The sales person took me for granted. Thus I got the impression that Servco does not really appreciate new customers.

We were there the other night. They couldnt check my credit score. The following day i gotten a call from Del and got approved..we zoom in and took home 2018 corolla. But off course the patience of Mr Bryan Cabanilla, is superb, I appreciated highly....take note of this one I really love it. Mr Bryan Explained it so well....Sir Raymond thank you also for the long wait...God Bless...

Both Frank (sales) and Brandon (finance) were extremely friendly, knowledgeable and very through. If there was anything that wasnt clear in my mind, they would go over it so that it was clear to me. Ive bought 4 new cars in my life and this was the best!!! No pressure sales, just good person to person business which made it very enjoyable. Thank you very much...

Aloha! Thanks to Nolan Cezar for helping me get the car I want. Its a Toyota Tacoma Trd Pro 2020. 🤙

Very helpful and explained everything when I was buying a new car fir the first time by myself. They followed up with calls to see if I had questions. Nice clean facilities and good parking lot.

Very unfriendly and not helpful at all at the Mapunapuna location. The salesman and saleswoman failed to respond to my emails to view the 2020 Rav4 and Subaru Forester. I went to the Mapunapuna location to view the vehicles...salesman did not seem helpful or interested in making a sale. I instead went to Subaru Kaimuki that same day and purchased a 2020 Forester. That salesman was helpful. The Mapunapuna sales people should be retrained.

MICHAEL MENEZ!!!The best, real reason I purchased the vehicle! Thanks again Michael!

The dealers knowledge on the vehicle was top notch and the finance guys expertise and advice was excellent.

My service guy Eric was attentive to what I needed done for my truck. A service guy (didnt get his name) had an umbrella as it was raining and walked me over to the waiting area. As I waited I got a call (didnt get that persons name, I was distracted with doing work at the kiosk) he advised what was being done and that my car would be completed in about a half an hour.

We bought a brand new car from Toyota and one of the Sales Persons named Tory is absolutely serve the costumers well. If you are planning to buy a car from Toyota, he is the right person to ask questions and information. I love Toyota. I got Toyota C-HR.

From beginning to end my car buying experience was fantastic! Alton Higa was wonderful to work with and made me comfortable from the start and went above my expectations. I would recommend him to anyone interested in buying a new vehicle. I look forward to building my relationship with Servco and having my vehicle serviced as well.

Great service. They really go the extra mile to make sure guests are taken care of. Highly recommend for both vehicle service and new purchase.

FAST, EFFICIENT, COURTEOUS, PROFESSIONAL SERVICE BY SALES CONSULTANT RYAN SUGIMURA AND MR. KAM OF THE FINANCE DEPT.. VERY KNOWLEDGEABLE AND PATIENT IN ANSWERING ALL OF MY QUESTIONS AND CONCERNS. I DEFINITELY RECOMMEND SERVCO TOYOTA HONOLULU TO ANYONE INTERESTED IN PURCHASING A TOYOTA.

Great customer service. The salesperson is very cool and still answers my question well even though I told him that I have a plan to buy car only next year.