I regularly get my oil changed and I just replaced my air compressor. They got a cheaper rate on it passed the savings on me. Very quick turn around, just half a day. Great service 👍

My second time here in 2 months...the first time I didnt leave a review, but after coming in for another maintenance check I wanted to leave a stellar review of this business. All the employees are exceptional and friendly, especially Jake. I know virtually nothing about auto repair and they took care of me and my ride. Price is good and service too!

Another horrible service. 0 I mean 0 customer service. Inexperienced ppl and very rude.

We’ve been taking our vehicles here for many years and always get excellent service with great prices! The owner is a very honest person!!

Went to get my safety check, just had to pull up and didnt have to wait at all.

Horrible experience!Extremely unprofessional!I walked in for a safety check there were no cars in front me in line. I was asked to come back an hour later because the inspector is working on fixing a car. I drive back there 40 minutes later to be early for my inspection. I wait there for a long time and I’m treated as if they’re doing me a favor and then the inspector shows up unprofessional, no uniform, and then jumps in-front me in line and does a safety for his own car and starts taking pictures.. etc. Then they call me to the line and I’m still being patient then he says buy two new tires so you can pass the safety! So I say thank you for being professional and I leave.I hope the owner sees this and sets his employees straight I was waiting for 60-90 minutes in the hot sun to get my service which I would pay them for.Definitely don’t recommend it and won’t step foot in there again.There are many other places that do safety checks and practice professionalism. Don’t waste your time! Aloha!

Called today after my car broke down to see when/if they could take my car to have it looked at and if they service jeeps. I was asked if my car was bought in Hawaii or mainland, where i lived on Oahu, and if i was a “student.” I’m a 33 year old nurse (not a student) and I don’t see how any of these questions i was asked had anything to do with me paying money to see if they can fix my car. I felt that i was being profiled over the phone. I would not recommend this place and was extremely disappointed in the conversation i had with this repair shop in my neighborhood.

Great last minute service just before closing on a holiday eve. My battery was dead. I replaced it in the morning. Later in the day I noticed that my break lights were on even when my car was not running. Didn’t want my new battery to die. It was 4:20 on July 3rd. Yikes. I searched for mechanics close by and gave Palolo Auto Service a call. The gentleman I spoke to said he could help. I rushed over. $15 and 10 minutes later my break signal switch was replace and problem solved!

Quicm service for safety check. Guess cause not busy.

Friendly, quick and professional service!! They helped us out with a car problem that happened at a bad time. We had tried another place a few minutes before with no luck, so we really appreciated their help. Thank you!

Jim and Ross are by far the best, most honest mechanics Ive ever met. They explain everything and always give very competitive prices. I trust them 100% and send referrals to them whenever possible.

Got friendly and efficient service today from Ross and his crew after my car broke down and I had it towed here... Ross took the time to listen to my concerns and what I had observed was wrong, and then he walked me through the solution and what the price of the repair would be. Very quick turnaround!

ITS A GREAT PLACE TO FILL UP YOUR GAS FOR YOUR CAR!!🤩

I called just to ask some questions and whoever answered the phone asked to make it quick because he was with a customer. I understand that, but it doesnt mean he had to be rude about it. I told him I will call back because I wanted to have my questions answered uninterrupted, and he hung up. Clearly customer service isnt their strong suit.

Called New Year’s Eve at 6:30 am for break issues work completed at 9:30 am awesome courteous professional customer service!! This is my go to auto mechanic!!!

I had a leaking tire. They fixed it in 5 minutes. No waiting. Honest, friendly. I didnt even have an appointment. This is one of the few full service gas stations around. Reminds me of old times.

Called to ask if they could do a safety check on my truck and instead of a simple yes or no answer, the guy began to lecture me for waiting till the end of the month to get my safety check. Told me I “dropped the ball” and “shouldn’t forget about safety checks”. I ended up just hanging up on him. I was absolutely dumbfounded. Who the hell does this guy think he is to berate me like that?! TERRIBLE customer service. I will never give Palolo auto service my business ever again.

I needed my safety inspection updated, and I decided to come here because they were open. I ended up chatting with the owner, whos a great guy, knows his business inside and out. I made an appt and was in and out in 30min, no hassles.

Jim and Ross and their people have serviced and repaired every car my wife and I have owned for 22 years. We have sent them all sorts of customers over the years. Absolutely trustworthy, honest and professional.

Yeah, since my elderly mom doesnt know how to go on here and give feedback, im doing it for her. She is very nice elderly lady and said they treated her with horrible customer service and even will hang up when you ask questions on the phone. Come on, apparently you guys know a little about mechanics, so why not pair it with some friendly customer service or just keep the stick up arse and continue to get these reviews, your choice

I’ve never written a review on google before but here it is. These guys have competitive prices and always go above and beyond. My battery bracket broke so I bought a new one but didn’t have the time to put it on the same morning. So I asked if they could throw it on cuz it’s suppossd to be simple. Well this bracket didn’t fit the battery. Without question one of the mechanics cut a piece metal and I gotta say looks super professional so the bracket would fit my battery on top of changing my alternator for me. Much mahalos to these bradahs keep up the good work.

Very friendly and speedy service, great local business.

These guys all have a huge stick up their asses and give major stinkeye when you ask questions. Go to the nice guys at the Shell station up the street.

Quick service. Safety inspection done in 10 min. Awesome.

Not the most friendly mechanics, but good service, easy to get appointment.

Get in get out

Crusty 89 year old owner who knows his stuff.

Best Service In town! Ross & his crew are honest, reliable & fast!

They alaways take care of me whenever I go there.

No Ka Oi....Called for appt. for safety check and got one for the following morning. Showed up about 5 minutes early, they started checking immediately and were pau in just a few minutes. Super efficient; nice... Its my new go-to service station. (and if you should have to wait, theyre right across the street from Kaimuki Longs and other places to spend time).

There is Air, and it works well !!!

They are always available, friendly and helpful.

Amazing service!

Probably the worst customer service Ive ever had in any business/service. If youre looking for a place to be talked down to and reprimanded for cutting it close with the safety check date, please by all means get your service here.

Mostly ok but sometimes they get Moody

Great honest service

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When I first drove in Hawaii and returned the rental car, I had to put gasoline and open the refueling port. I was busy but kind. The credit card for payment was easy to understand. Thank you very much.