Great dealership! The sales consultant, Jarrett, was extremely professional and made the entire car-buying process easy. The facility is clean and all employees are friendly. The price of the vehicle online is the price you will pay, unlike other dealerships in Oahu. There are no finance managers trying to pouch you for expensive add-on items or protections on the vehicle. Overall top notch experience.

Staff was very helpful. My sales associate Becky went above and beyond on my questions and asks. Her supervisor Pam was just as good and answered any questions Becky couldnt. If you are looking for a Subaru go and see Becky. Please make sure to call and make an appointment.

Great service! Sales consultant Jason Nicol, was extremely helpful and hard working. When you ready to get ur self a Subaru go see him!!

Called for an appointment and was able to see Taylor a few hours later. She was very informative and answered our questions confidently. She also handled our financing process very painlessly, presented our options and never made us feel pressured. Highly recommend!The location is great and easy to find. The showroom is not as large as Toyota nextdoor, but is very clean and not intimidating.

Dorinda Shimazu was very helpful with the purchase of our new 2021 WRX Subaru. She was friendly, professional, patient and knowledgeable. She was very helpful with all our questions and made the whole process of purchasing a new car easier than expected. Dorinda was on top of everything. She said our Subaru WRX wouldnt land for maybe a month and we would have to wait till in arrived on Oahu. When it arrived earlier than expected, she contacted me right away to come pick it. She made the experience of buying a new car simple. Highly recommend her.

Bought a new crosstrek from Shane and he was so kind and helpful during the process! I have been back with questions a few times since the purchase and he has been more happy to help.

I would give this dealership I higher score if possible.After several really bad experiences with dealers on island I connected with Taylor. She answered all my questions and found the car I had wanted and got it ready as soon as possible for me. When I arrived we noticed they had the original car I wanted but thought would be too long of a wait. Taylor was quick to help us switch to buying the ascent I wanted. She was friendly, speedy and not at all pushy. They offered us a fair trade on my old car and werent pushy with extras. I have never had a better car buying experience all thanks to Taylor Torricer. We were in and out in under 2 hrs with the car of my dreams thanks to her.If youre looking for a subaru I highly recommend you go see her.

This is the second time Ive had my subaru serviced here and I have to say these guys once again did a great job. I had many parts of the clutch system replaced and was expecting it to be a couple weeks to be done. These guys had it ready to go in just over a week. Justin was great! He kept me updated throughout the entire process which made it a stress free experience.

Worked with Jarrett M. He was very helpful, and patient over the course of several visits and multiple iterations to get us EXACTLY what we had wanted. Thank you Jarrett and thank you Servco Subaru Honolulu.

I needed a new key for my car and the parts department cut two perfect keys for me. I was in and out in under ten minutes. The best part of this was I emailed the parts department and Justin responded in less than an hour. Now that is customer service. Awesome staff.

This was my first solo car purchase ever and after doing some research I decided to head to Servco for their Pre-Owned / Subaru side to look at options. I initially worked with Mike AK on the Pre-Owned side who was PHENOMENAL and humble enough to think I could shop new and politely handed me off to Shane Breeden.Shane is one of the most honest and professional salesmen I have ever met, even saying that as a fellow salesman myself! He never pressured me and was phenomenal in hearing my questions and answering them. Made himself consistently available and truly kept me up to date as I waited for the car to be ready. A true 12/10 experience.If youre looking for a new Subaru - MEET SHANE BREEDEN, and be as impressed as I am!

Just purchased my first hybrid! Love it. Staff friendly and answered all my questions...highly recommend

I was impressed that the level of customer service seems to have gotten better during Covid.

Service adviser lied about an issue I am experiencing with my car. Other service adviser has an attitude problem. Ive been a customer of servco subaru, buying multiple cars and taking my cars in for service for awhile. I have noticed a huge decline in their customer service.

Great service. Employees are courteous and friendly. Have been going there since I purchased my 2011 Subaru Outback. I feel like they are honest regarding maintenance on my vehicle. Not trying to ripe me off with unnecessary repairs. Thats important to this 68 yr. old single female. Its nice to do business with them. Thanks to the employees. Greatly appreciated.

My sales agent was Jason Nicol and lemme tell you hes your dude when it comes to buying a new subaru! I had a little unique situation in terms of buying a car and at first I went with the Kaimuki branch. BUT! The guys there kinda slacked off and I felt pretty disappointed so I went to Honolulu branch and ended up with Jason. He was a completely different story. He took initiative, answered all my questions (there were a lot of them), and even shared his personal phone number so that we had good communication during the whole process. I knew I could trust him. He helped me out A LOT. I cannot stress it enough. Jason Nicol is your dude!!! Thanks Jason. Really loving my new 2020 Subaru Crosstrek.

Always a joy dealing with Rick in parts and Justin in Service.

Awesome service. Walked away with a crosstrek

So, an interesting story: my wife has taken a job working on a contract with the US Army Corps of Engineers, and will be working several days a week in Honolulu, and will be sharing a place with another person working at Pearl Harbor, who has just arrived from working in Guam. We hadnt actually met in person (phone calls and emails), but she picked us up at the airport and asked if we would go look at a car with her. So off we go to Servco and have a look at a very clean low mileage Honda, make a test drive, and all is well. Everyone, especially James Crosthwaite, at Servco was polite, professional, engaging and very helpful. We returned the next day and purchased the vehicle. Based on this experience my wife and I would happily purchase a vehicle from Servco when we find ourselves in the market- the whole experience was that positive.

Friendly staff that gets your problem resolved promptly. Justin got my car serviced quickly with my time schedule being short. Wouldnt hesitate ever going back for future repairs.

For new Subarus ask for Jared. He’s ex military and will be blunt and honest which is really helpful when you are trying to get the best price in Hawaii. He helped me with every single question I had even after hours. Every string was pulled getting me in my new STI and it saved me a lot of money and hassle. I still come here first for anything and everything

Great service from, my first visit to have my oil changed. James Nakanishi and his team are very profession and customer centric. James and the guys I talked with are doing business the right way, they focuses on creating a positive experience for me and my wife.

We just purchased a used Forester at Servco and had wonderful service. We worked with Josh mostly. He was very knowledgeable and friendly. Answered all of our questions with ease. He was personable as well. Didnt shove anything down our throats and was very understanding of our needs and situation. Unfortunately we could finish our sale with him because he was having a baby (congratulations!) And we had to finish the sale with Jarrod. He was very nice as well and not pushy. If we are ever in the market for another Subaru while still on island, we will definitely come back!! Thanks guys!

Notice how the five stars have no comments, but the low ratings let you know exactly what happened. They can get away with whatever they want and they do. Subaru corporate should take them to task. They are taking advantage of people, because Hawaii. And this is a shame, because I have met the best, kindest, most amazing people here, and Servco abuses that laid back, kind spirit.

You pay more here but I always had the best customer service and service at jiffy lube. Save your money and your time. Also, you don’t get harassed when you go in to trade in your car. If you don’t get the expensive oil change they don’t even give you sticker so you know when you need your next oil change. I should include that my oil change was $100 too, the sticker is 20 cents too. I won’t be back.

I really dont like their service. First is they are always fully booked. Takes about a week or two. NO WEEKENDS! They dont even have complimentary car wash or at least vaccuum your car.

The service department has changed since James Nakanishi became manager. The service team was always friendly/helpful but sometimes it did take some time for a basic car service. My recent visit I did notice that they seemed busy but the wait was quick. Servco subaru is fortunate to get James as their service manager.

Great experience with Taylor! Definitely would go again.

Subaru isnt that great. Like I said before rather buy a Honda. My wife wanted a Subaru, Sales wouldnt even talk numbers. Said that the sticker is what the sticker is. Its a Subaru, not a Lamborghini! How many old Subarus do you see on the road? Few. They dont last. So glad I convinced her to buy a Honda. Were very happy.Add on response after an employee attempted to fix an already ruined experience-Sorry, too late. Your salesperson should have helped us while we were in the market for a new car. Seems like there is a lot of employee to customer interaction complaints after reading a few of these comments. Perhaps some customer service training is necessary.Notice how they deleted their response and all thats left is mine.🤙🏼

Over all really disappointed with their service department. First off its hard to get parking when going to get serviced, there are only about 8 very tightly packed spots in front of the department. Then once you go in its fairly bare bones with a vending machine, chairs, not too much else. Then the service itself is fairy sub-par. Was not greeted when I came in and was treated coldy by the service advisor, not even really a smile. Had an oil change done (about $65) and was not offered anything I guess extra. No car wash or even complimentary inspection. I used to go to a dealership back in the states and get both included with my oil change. So ever since I have not gone back. I never used to mind paying the dealership price for routine maintenance, because I felt like I got some more out of it then just the maintenance itself. So might as well save my money and just get a regular oil change out in town, rather then deal with all that, in addition to their poor hours.

Management here likes to play used car hardball. Typical waste your time while talking to the deal maker behind the curtain, and then didnt really try to bargain. Strongly suggest other locations if you are in the market for a used vehicle.

Got there about 4:10 to see if can squeeze in an oil change. Shop guy greeted me very cool like but service rep Young guy I can care less his name didnt even put an effort to see if at all possible. He just said our guys are leaving in 15 minutes. I thought they closed at 5:30? Will never do business with Subaru once I get out Of this car and go back to Honda.If this location doesnt fix these guys or in particular (this one), this dealership will go down the tubes. Looking at reviews, at already has. SHAPE UP SUBARU.

The thing I appreciate most here is the low pressure salesman. we picked a bad time of the model year, so we didnt find what we wanted and they were cool with that, no talking us into something else. when the new model shows up, well be back

With Lauren many things were impressive to my father and I. She knew so many things about all of the different types of cars that you guys had on the lot. Without hesitation she answered all of our questions with great knowledge and information. Lauren was honest with us all the time and thought about what is going to be the best situation for us in the long run. Being instructed throughout the whole process with my new car really helped and it felt like she took the time to explain everything I needed to know. Honestly everything Lauren did for us was exceptional and theres nothing much else I could say.

From start to finish everything went smoothly this is my first new vehicle purchase, I was hesitant at first but Jarrod B. was what you want in a sales consultant, courteous, friendly, knowledgable and upfront. Upon arrival he greeted me right as I came to the front door, I asked for a certain type of vehicle with an MT, he pointed out what was available and what are coming to the dealer. I took a test drive and Jarrod made me feel comfortable also knew what he was talking about as for the trim style and features. Furthermore my overall experience is a ten out of ten because of the efficiency and excellent service and my sales guy Jarrod. The sales manager was also very pleasant and helped to get me a better deal, I was ecstatic to find out how helpful he was and the favor hed given me.

Very friendly, understand your needs. Will go out of way to help you. Mahalo

Outstanding assistance from Ross in sales. He made sure to help us stay within our requested monthly budget. He took time out of his day off to help us purchase an Impreza. Maximum transparency and patience. Mahalo Ross! Great looking out for our interests! Safe riding!

The worst customer service I have seen in a while. The employees show little to no care about the customer nor the car. There is very little human interaction with the employees, they might as well be machines that take your keys and your money. When buying my car from the same location, I was told to never use automated machine washing because it is bad for the paint (scratching, etc). The service dept offers a complimentary car wash, but with what? Automated machines. What is the point of washing a car if it leaves half of the dirt on it and scratches it? I wish that I didn’t live so close to this location. And I’m surprised that with these countless reviews they have not chosen to improve a drop of it. We love the cars you sell us, we appreciate the work you do on our cars, act like you guys give a s**t about the customer.

The staff is friendly but apparently lacks the ability to communicate. Multiple online parts information requests using the contact form on their website got no reply of any type. If you call you could end up on hold and forgotten (or intentionally ignored) or disconnected. Basically, unless you have the time to physically drive there to inquire or order parts, forget it. The impression I get from them is that they are only interested in new car sales and not servicing or parts (which are ridiculously high priced).

Great service, easy to set up appointment and drop off for fast service

Always busy and good business.

Probably the worse dealership I have ever dealt with over the years. Unfortunately they know they are the only dealership so they could careless about customer service. Sales folks are poorly trained and now I get to deal with rude service department. I spent 184.00 on service today. When I checked out I spent 10 min checking traffic on my phone before driving. Service guy actually banged on my window. Sarcastically asked me if I planned on leaving anytime soon. I wish someone would open a competing dealership. Staff in sales and service are horrible.

The selection was pretty limited and there was not alot of help around but the help I was able to find was very good, knowledgeable and polite.

We love our Subaru, but find the service at Servco Subaru for recall items to be sadly deficient.While I know that replacement parts are part of the issue, just how long are we expected to wait?Two months and counting since we called to request service.

No pressure, fair prices and I was well informed

While everyone is polite, this rating is for lack of Efficiency, Accuracy, Quality, and zero Follow through actions on Assistance Requests.We purchased 2 sport racks when we bought our vehicle.The bike rack was only partially assembled and came with no photos, Guide, instructions; not even a model # to assist us in completing it ourselves. Multiple requests were made by phone and in person to obtain ANY guidance/info. Zero results. We’ve owned it for 3 months and I still can’t use it.The kayak rack install was exciting ... leftover bolts rolled down my windshield shortly after leaving. I had to return to ensure it was accurately installed. Again, NO info on how to safely and properly use the rack. Zero follow up to provide by email as they promised - just like with the bike rack.(Because models and operation vary, I find it troubling that no guidance is given. Even MORESO when only partially installed - I’d someone is injured at my expense because I dont use it properly, I am liable.)I love our salesman (Josh is awesome!), and everyone is courteous across the board.The service dept, however, left me feeling completely dissatisfied, and that I cannot trust my vehicle to them. Further, that I would have done better to buy these after market items elsewhere and installed myself using the proper guides and instructions that would have been provided.Complete waste of my Time and Money, and every day that I can’t use these items as intended, the dissatisfaction and lack of trust burns anew.The moral of the story - absolutely BUY at Servco Subaru, but don’t trust them with your vehicle, and BUYER BEWARE on all Accessories that require installation. There is ZERO efficient service after the sale, and obviously no importance or pride is placed on the quality of the work/service provided.

The one person who constantly kept me updated and whose customer service ethics was excellent is Jason Kalani Pizarro. His professionalism has made me a strong believer in Servco Subaru.After the purchase of my Subaru, and driving off the car lot; Jason continues to keep touch with me to keep the lines of communication open.Ill definitely refer family and friends to Servco Subarus Sales Consultant Jason Kalani Pizarro.

I always take mine and my wifes Subarus here tt get serviced. The service seems decent (Im not a mechanic so I dont really know) but in a whole year they have never once actually put any info on the sticker that goes on your windshield after an oil change. They just put a blank sticker on the windshield and dont even take the 30 seconds to annotate the type of oil used or when the next oil change is due...

No shuttle available despite being assured when I made the reservation for an oil change that a shuttle would be. Waited 2.5 hours. When car was ready was advised the air conditioner filter was dirty but theyd switch it out next time. If theyd asked while working on my car, (I was sitting right there), I would have had it replaced now. But too late cuz they were onto their next car. Had to pull teeth to find out what was included in the 5,000 mile service package. They dont bother to update decal reminder for next service. The desk staff made me feel defensive for asking basic questions. Hoping to find more professional service staff.

They called to follow up, very professional

Not even a single good experience here. I wish they would actually care about customer retention. Youre 100% better off buying from Mercedes and paying all the extra money because at least theyll treat you as a valued customer.I called to get a quote, but I was told that I would need to bring the car in for the final price. This is a very strange thing to say, but I just figured the person was either new or worded things incorrectly.To preface, I had hit a pot hole and the tire continuously went flat, prompting me to fill it up numerous times before I eventually blew out the tire. The initial check done suggested that I bring it in at a later date to have it checked. It was too late in the day for anyone to look at it. At my own naivity, I left. The next morning, I notice the tire is flat, so I give it a pump and off I go. Im driving on the H-1 and I hear something hit the undercarriage of my vehicle. I pull over to the far left lane and inspect the car - nothing seems out of the ordinary, so I get in and drive off. Only this time, before I could hit 30 MPH and very sparingly applying my foot to the peddle, I hear a pop. Again I stop the car and see my tire completely flat and blown out. I go into the trunk, jack up my vehicle, throw the spare on, and head out. I bring the decrepit piece of rubber to Subaru, along with my rim (keep that last part in mind), and attempt to get the final price quote for a new tire.So, now that were caught up, lets continue. I am told the price would be $200-$300 for a single tire over the phone, however, now Im being told this tire would cost me over $430 for the single tire. The reason why my quote was so low? I must have misheard the representative. They also pivot from this and think its a great idea to try to upsell a customer who just replaced his tire on the H-1, rocks and asphalt flying around, bouncing off both car and flesh, breathing in fumes from the cars passing by, and nervous that one of these people might not pay attention, pinning me against the railing. So yes, a great potential pitch coming my way with timing that is just impecable. The salesman (yes I realize theyre not called this, but this man deserves a Tony for his efforts) turns to me and says I shouldnt just replace one tire. I should pay them about $1800 to replace my tires because it only makes sense as AWD, as Ill be damaging the differential or possibly wearing out the other tires more rapidly. The audacity of the pitch threw me off-guard, along with the $s being racked up, I lost it and left.Facing such a high price tag and attempting to validate the claims made, I contacted Costco and Sears and had both places quote me for a single and four tire replacement. I initially went to Costco to have a mechanic look at the damage done and he quickly identified what Subarus incompetent team did not. He told me my rim was cracked completely, rendering it useless.I called Subaru and told them the great news. They quoted me this time for just about $500 for the one rim. This I understood, but didnt want to pay them to put the tire on as well. So, I called Geico and told them what had happened. They told me that they would get a quote from Subaru and give that to me to chew on. The total repairs would cost about $700, including labor. I was shocked. The price I had gotten was $500 for the rim, however, it was only $259 from Subaru now. The price for a single tire? $300. What about the price of labor? $200. I again called and this time I had paperwork stating a different price. They said that theres no way they would ever sell those parts for that because thats under what it costs them (a blatant lie). I got the rim from them eventually for $259 and a new set of tires from Sears for under the initial quote for a single tire and sold the Yokohama tires for $400.Ill never own a Subaru again and I wouldnt ever think of buying a vehicle from any Servco dealer. Absolute hideous representation of any car brand. Ill edit with any good newsDo better for yourself, you absolutely deserve it.

Did the job quickly.Included free car wash.

Would not recommend coming here. Went there today to simply look at the cross trek, outback and forester interiors to get a feel for the interior space etc. Did not need or want to test drive anything just now. The gentlemen that helped me was just hanging out doing nothing and there we no other customers at all. After hesitantly showing me the cross trek he told me that the salesmen there work under commission and if Im not buying there that I should go to the place that I want to buy from. I have never left an online review good or bad for anywhere but felt I need to break my silence with this. If you are doing nothing at all and get asked for nothing more then the keys to 3 vehicles so someone can look at them shouldnt you? Isnt there something about brand support, not just your own personal greed?

Great staff got what I needed

Needed a part for subaru wrx, checked site for PARTS dept hours on Sat 6/30. it states open at 730am. drove in from westside only to find out parts dept is closed. of course it had july 4th hrs correct, salesperson says they only open weekdays. I showed him website. please get it right online. time is valuable.

Not impressed. I was not greeted when I walked in. Stood there while the employees discussed something until finally acknowledging me. The first guy who helped me lacked professionalism and enthusiasm. Really made it apparent he did not want to be there. My appointment was at 10 and finally got my car back around 3. I waited in the lobby area for about 3 hours with no updates while I watched one the employees clip his nails at his desk. Got my car and for some reason they took half of what I had in my center console out and left it on my seat?? I definetly would not willingly schedule another appointment here.

So far im disappointed that the additonal service contract i got when i purchased my wrx new in arizona does not follow me outside the continental united states to hawai. So the first 4 free services i got are no longer valid and here i am paying for an oil change. Was quoted 210 for oil chane. Tire rotation and inspection of vehicle. I thought vehicle inspection was free with service. I mean isnt it in the dealers best interest to find something wrong that the warranty would cover? Their tech fixes it and the manufacturer reimburses the dealer. Free money. Im waiting to feel like im not an atm for the dealer. I opted for basic oil change. 70 dollars. My car only hold 4.5 quartsWanted to adjust my rating up 1 star due to the speediness of the service.However i was not offered a free car wash. Ive never gotten service at any dealer of any brand and not been offered a free car either in house or offered a coupon for a local car wash.

Dorinda Shimazu provided excellent customer service in my quest to buying a new car. Im amazed how easy it was to talk with her - I didnt feel pressured at any time and I knew within the first few minutes after the test drive and being with her and learning more about the different vehicles that your company offered - I knew I was going to get a Subaru. Dorinda is a very knowledgeable and sincere person and I like that when I go shopping....that extra special touch will surely be expressed to my family and friends. THANK YOU

Reasonably priced, great customer service, and didnt try to sell me anything else (add-ons or another car). Will continue to go here.

Best service department ever.

I wouldnt recommend going here. We talked with an older gentleman and were looking into getting a car right then driving away, and he was rude and disrespectful. When I sat in the new car he would talk over me explaining features I was already familiar with, didnt directly answer any questions. And when we tried to make an offer on a car they turned us down and said they ONLY sell at sticker price, and he walked away. Didnt even talk to the manager, nothing. We went back in and asked for the manager, who we asked about making an offer on the car, and he said the same they only sell at sticker price, so we left. Ridiculous way to do business, and the price wasnt reasonable. Take your business over to new city nissan, they know how to treat customers, and skip out on this over priced place.

Very crappy customer service who doesn’t take care of their customers. They only collect their paychecks and disregard the very reason how they get paid.

Great staff here. Friendly and not overly pushy.

Super unprofessional and poor service. Will never use them again.

Loved it bought my sti and loving it

48 minute wait time to talk to service department???

It was fast

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Service department is great

Hate this place...never buying a Subaru again