My sister and I were on a plan with Sprint. When we switched over to T-Mobile, we were told that we could trade in our iPhone XRs and get the iPhone 12 Mini for free. To say it was an easy transition would be the biggest lie I have ever told. We paid our first T-Mobile bill (which we were told would be cheaper than our former Sprint bill) but it was more expensive. Whatever. And then my sister gets charged $350 OUT OF NOWHERE by SPRINT for the cost of paying off the devices we got and another month of Sprint. What???? We were lied to. And then she went in to talk about the issue and the lady would not even speak to her. Unprofessional liars here.

Big thank you to Sarah at the James st Plaza location! She was phenomenal! I understand working at a phone store can be so stressful, especially when your manager leaves you alone to fend for yourself! Sarah rose to the challenge and made 4+ customers very happy. I watched as Sarah multitasked to serve everyone that came through the door. She was quick and accurate. Everyone knew she was by herself and she still went above & beyond the call of duty to serve all of us. She was kind, funny, and understanding. I couldn’t be more pleased. I will definitely be back to see her with future phone concerns. This women deserves a RAISE! Thank you Sarah!!

I wanted to take a quick second to shout out Matt & Sarah for being so accommodating with me today. They made me a customer for life. I appreciate that even though I didnt purchase my phone there; they were able to help and get me upgraded to the T-Mobile network with a SIM card exchange. Additionally, I will be returning to upgrade other devices because of their A+ service. Keep doing what youre doing! Thanks again, Joe M.

Sarah rose is very nice and professional

The store is great. The Store Manager will sell you alot if you want those items. They are a great team minus one needing to be FIRED! Trey, Matt & Cole are great to meet your expectations on service.

I am so happy we decided to go with T-Mobile for our new service! Matt & Cole were awesome and went above and beyond what I had expected from customer service! I will tell everyone I know about our exceptional experience!! If we weren’t in the middle of a pandemic, I probably would have invited them over for dinner!!

Went into Tmobile in Holland to get a new phone, Matt and Sarah took awesome care of me. Super easy process, very personable, and extremely knowledgeable. Highly recommended to anyone that you go see them, theyll take care of you !

Matt & Cole were the greatest salesmen I’ve ever met; kind, confident, helpful, cute, & absolutely excellent. They deserve a raise- A LARGE BONUS TOO!!! Best T-Mobile store ever. Wow.

Mr. Matthew M was very pleasant, helpful and efficient with me.

Trey and Cole truly made my day today. This was such an amazing experience and I will not go to another T-Mobile besides this one.

A huge shout out to Matthew M. At T mobile. My new phone was having some problems. With in the week we had been to T mobile 4 times. Which would normally be frustrating and upsetting. It was not our experience at all. Matthew took the time to try and fix the problem and when all else had failed he had a solution. Because of his kindness and his attention to detail he made a bad situation pleasent. Thank you Tmobile and Thank you Matthew M. When we are ready to upgrade we will come see you for sure!

Buying a new phone is usually a pain. But today Matt and Candace made the process easy. They went above and beyond. I will definitely go back!

Matt, Trey and Cole were super helpful and well informed! They were patient and attentive to all my questions — definitely would recommend!

Matt and Cole did an exceptional job with helping me find a new phone Im so happy and excited job well done guys!

Matt was super helpful and very patient and WONDERFUL to work with! We highly recommend him!

Mathew and Mike (sorry about spelling), amazing customer service. Answered all of my questions and helped me set up my new phone with no problems. Would recommend for future phone plans and service providers.

Matt and Cole were very cool people, patient and very helping. Great service over all and was in and out very quickly. Highly recommend this location if you’re planning on switching or upgrading. 👍🏼

Great service fast and easy. They had really great deals and practiced safe standards the store was clean and neat and Matt was very helpful. I was very happy with the friendly service.

The sales person took approximately two and a half hours to download my phone. Not enough training Im not happy.

Matt and Cole were very helpful. They were also very fun to work with.

Cole provided extraordinary service with a professional, friendly demeanor.

Tre Candice and Cole are freaking awesome 😊

I appreciate the service given by Sarah and Jose at the Holland Michigan store. They were extremely helpful, knowledgeable and service-oriented..

Very friendly workers & phenomenal customer service-- I was in and out with a new phone within 15 minutes

Matt was really cool and help out a lot! :)

Matt and Cole got it done. Now my wife has a new phone.

Store is not open when advertised.....I came Saturday night at 7pm closed early. Came Sunday morning 10 am as advertised again closed til 12 noon. Waited in line with one attendant for near an hour....people came in store and left...etc etc.....worker was good but needed 2 or 3 more employees...crazy way to operate a store.

“ We put our customers first..” that’s what they stand by. I’ve been with t-mobile for 15 years and this was the worse experience in those 15 years. Wife’s phone broke, she came in to get it replaced. Was told the iPhone 8 she purchased had a portrait mode in the camera setting which is false, this is only available in the dual camera versions x and Xs. Secondly was told the space gray color she received was the only color that apple made the iPhone 8 in.. which is also false because they make them in gold, silver, and space gray. I came in to get it changed out to a more expensive phone and the sales guy is trying to tell me he doesn’t have time today to do it. Need to get more employees here. Turned away 4 customers while I’ve been waiting here for over an hour already and there is one other person in front of me besides the ones he’s helping.

Ive gone twice in this week and they only have one employee there most of the time and they take forever. Today 3 customers where waiting for an hour when I finally left even tho I was next all I wanted was to buy an apple watch. Thinking about changing carriers just because its so hard just to get service at my local tmobike

Great customer service. I always enjoy going in for the free items for T-mobile Tuesdays!!!

Would be nice if they ever had more than one person working.

They were super helpful and answered all our questions but the hours of operation are not accurate. Need to get my phone replaced and hours online say Sunday open until 8, went to the store sign says open until 5. Pulled in at 430 and doors are locked.

Terrible customer service, I had more help talking with another store from another state than I did when talking with store. They seemed very uninterested to help out at all, and when they did they were trying to charge us for ridiculous fees. At the end of the day I had to go to another city for help. These people are not a reflection of T-mobile customer service and should not be associated with them.

Terrible customer service, still make you pay for broke phone. Bought phone brought it back within hours because it was defective and they would not refund me all the money. Had to call corporate office to get my money back.

Very helpful! Saved a lot of money today and both workers were nice and patient

Switched from Sprint and couldnt be happier. Great customer service and now i get service everywhere and its extremely fast!

Great customer service Danny and Cody where awesome go to those fuys.

Cody tried to trick one of my agents into switching our plan to a more expensive one and also add a bunch of accessories i got to return all of them. Dont come here.

Would give 0 stars if I could solely because they damaged my phones sim card slot, When they tried to install it. The sim card slot then damaged, so now my phone cant recognize the sim card and has problems. Will go to another T-mobile store that knows what theyre doing.

Shaun was the the most helpful manager ive ever worked with, he is very nice very patient and helped me and resolved all of my phone issue with no hassle. So happy tmobile holland is finally open!! Everyone who wants a great experience go to the tmobile of holland!! Never going to grandville or rivertown ever again

Amazing service great store, so happy they are here in holland now !!!!

They were very great people

Great and friendly customer service

Its a amazing new remodel

If you have a t mobile phone go here.

Awesome service

Awesome

Excellent service well Felix with no New phone