They were fast, friendly and cared about the repairs. It got done a lot sooner then expected. Great job. Posted a before and after pic.

Wonderful service polite.if i need their service again .number 1 spot for me ps the receptionist is awesome.

The people at Gerber were very helpful and explained everything very well! Apart from that my Volvo now looks brand new after I just had a small collision with a deer. Cracked my bumper, messed up a couple of sensors and bent my hood. It’s amazing what these people can do! 20 out of 10!

Amazing job, excellent customer service, and took pride in my vehicle. Even cleaned the inside and outside of my car. 100% recommended this company and I’ll definitely be using them in the future.

Very unprofessional. Will never in my life will go here again For insurance claims. They will call you a lair and and Believe their own opinions. This place was The worst experience I’ve ever had. Don’t go here

Awesome job on my truck after hitting a deer. Truck looks brand new

Seemed a little sketchy.... they took my car apart before giving a estimate and then tried to charge me to put it back together once the insurance company said it was totalled. It was still very drivable and I didnt understand why they had to disassemble my vehicle before giving a estimate. In the end the out it back together for me with no charge but it seemed a little sketchy if you ask me. Just be careful with these guys if you choose to use them.

Went to auto body xperts on waverly and they quoted me 2.5x as much as gerber and didn’t offer any current solution to my scratches and also didn’t listen to what I wanted fixed, they were trying to upsell me. Went to gerber and was greeted with kindness and empathy and they were able to get out the big scratches right away no cost and their estimate for fixing what I wanted fixed was much more appropriate. Grateful for these people!

I hit a deer with my 2013 Chevy Sonic, and came to Gerber after my insurance recommended we take it here. They were on time with their repairs, and the body work was amazing, but it didnt make up for their mistakes. We came in and agree to get the front end, facia fixed, and would pay for the mirror out of pocket. They insisted on including the back bumper and we insisted the insurance wouldnt cover it. Lets just say they lost out of that part. When I arrived to pick up my fancy new looking car, and attempted to pull out of the shop the breaks wouldnt decompress. There was a ton of air pressure built up somewhere. I immediately went back the brakes were stiff and I could no longer press them down. They worked perfectly when I brought the car in. I got a shrug from them and was told my brakes were bad anyways, that they only do body work and not mechanical work. My brakes were 3 months old with no issues, and as a result, I had the car towed to our trusted mechanic. They told me the brake hose fitting in the intake manifold broke off causing this problem. They even said the break doesnt make sense as there was no damage, and that part of the engine is well protected. So when a car that had body work done, comes back from a body shop that doesnt do mechanical work, ends up with an expensive brake problem involving my engine. It would be a disservice to recommend this location to anyone, especially since they were condescending and unhelpful to these issues. Unprofessional.

I have had good interactions with this company, but not this location in Zeeland. This is probably the most unprofessional and condescending bunch know nothings that I have ever come across. I was informed that my vehicle would be ready on Wednesday of this week. I called right short of close on Wednesday and was told no it’ll be done tomorrow on Thursday. On Thursday I called and was told it would not be done on Thursday it would be done on Friday. On Friday I called and was told it would not be done until Monday. Notice how I said I called every time after 3:30-4. Never once was I given a phone call to update me in more than a week. The guy that I spoke with passed the buck onto a sub contracting company for alignment. I will never again have this location touch a vehicle

DO NOT BRING YOUR CAR HERE THEY WILL SCAM YOU. THESE PEOPLE ARE SCUM BAGS

Had an incredible experience here! Staff was professional and nice. Always happy to help! Got my car returned to me fast and it looked like nothing had even happened. Thank you so much to everyone that helped.

I am extremely happy with the work Gerber did on my truck. They got my truck in right away to assess the damage and got it back to me to drive while waiting for parts to come in. When I picked it up my truck was spotless inside and out!. I dont keep a very clean truck due to my dog and all of his hair, but it looked like it came right off the lot when I picked it up. If I ever damage a vehicle again I will definitely be back.

Nothing but problems with this place. Their paint department was horrible for the job they did on my truck. Needed to come back 4 times because kept finding paint defects in their repairs. Then later on found damage to the inside door panel where they had to remove a piece to remove inner panel. Called multiple times and still havent heard back on when they will replace the damaged parts. One and done with this location and would never recommend anyone to have work done on their vehicles here.

Very happy with the repairs on my van after an accident. They also detailed inside & out! Would definitely recommend!

We have had 2 vehicles repaired by Gerber. When the truck was new, our new 5th wheel hitch was not bolted down and the camper hit the tailgate. That repair was almost 7 years ago and it still looks like new. Today, our drivers door seemed not tight. I stopped and the appraiser fixed it in 5 minutes for no charge. Service and workmanship have always been excellent! Thank you.

Did a great job and even detailed my car

Did a great job getting my car all fixed up and made sure I was happy with all the work.

Do you know how amazing it is to have daily updates about what they are working on and when the work will be complete? These guys have top notch customer service.

A relative had an accident 1500 miles from our home and was towed to the Gerber location on Water Tower Court. The people there took car of the towing, helped her get a motel room, and helped her get to the rental car agency so she could get home. Patty, who is an outstanding employee, kept us informed about the progress of the repairs and answered and questions we had. The repairs were done in advance of the date we were told to expect them. She also took photos of the car after it had been repaired to document its condition before it was shipped back home. Not only did they repair the car, they made sure she was safe and had a way to get home. This is far beyond past experiences of this kind. We would recommend them highly.

Not happy with service. Must repair car after bodywork.

Job very well done. My truck came back looking like new. Friendly staff and always made sure I knew what was being done. Also provided a loaner car for my transportation needs.

Expected a week for repairs, but it was finished in three days! Repairs, which included replacement parts and paint, looked great and the car was nice and clean inside and out when I picked it up. A communication issue was resolved to my satisfaction. I certainly would use this facility again.

Very professional staff that truly work their best to return your car to perfection. The work they did for my car is amazing and it looks way better than it did before. They even gave me a big discount on a part I wanted replaced that wasnt going to be covered by the insurance company. To top it all off, it was done way sooner than expected and they even cleaned the interior of my car!

Customer service is top-notch, excellent, talented body work. very appreciative of the attention to detail. Recommend!

Great service. came in with a water leak on our sun roof Jay knew exactly what the problem was. He fixed us up in 10 minutes and we were on our way. Would recommend

Ive taken my car here twice and both times I received excellent customer service, clear and helpful communication, and a quick turnaround on repairs. I recommend them to anyone needing the services they provide.

DONT take your vehicle here, these people are crooks that screw hardworking people out of their vehicles. My truck was towed there in January after the accident and they told my insurance company there was $13k worth the damage to my truck and it was totaled, then 7 months later I find out that after the fact they fixed it and sold it and now its up for sale again .

They repair my vehicle like new only issue was that they dont work weekends and took longer then expected. Due to finding out more then first visual inspection.

They give top notch service here

Very friendly staff. High quality work and a car detailing which was a pleasant surprise.

Friendly Body Shop. Very good work to vehicles.

I took my Jeep in the get the rear door replaced, which they did find one at the salvage yard, but when they painted it the first time the paint had orange peel, so they had to repaint it. Two days later than it was suppose to take and I got it home and opened the door and the window above it would not close. Had to wait through the weekend because that was on a Friday, to take it back and have them adjust it to the door they replaced. They also told me that since they only needed to paint the outside of the door they replaced that it would be less than originally quoted, but when I went to pay for it they charged me the original price. I had to remind them that that was not the right price.

On time and kept me informed about my repairs...

Fast and good service

Insane speed with getting the job done

Very helpful