I choose to go yo this particular store because a former store manager told me she operated two stores. So I thought I would see her in this store since I hadnt seen her in the other store. Well I got Chris instead he was a delight very knowledgeable didnt try to sell me the most expensive phone. But did in my opinion sell me the coolest phone. Great atmosphere even with Coved virus. I would recommend Chris to all my friends and family.

I bought a wireless headset from them 3 months ago. After having and using it for a little over a month i woke up to find it literally melted over night while charging in my truck. I contacted the store and was told someone would call me back after talking to their manager... No call. I called them the next day to find out they still had no answer. After 3 weeks i stopped in, waited for over an hour to be told they were bringing one in from another store. Ok thats fine. 2 weeks later no call so i take time out of my day to make a quick run to the store to get the head set, and their closed for 30min. I wait until they open, and go in the guy helping me says they have one in another store he thinks but cant get ahold of them to verify, and recommendeds i call the mfg to get a warranty replacement..... Its already been 3 months and now Im expected to wait another 2-3 months and probably pay shipping to send the defective one back? Not impressed. So now Im waiting for a call to see if he gets ahold of someone at newberg.... Holding my breath

The best phone service interaction Ive had. Very pleasant, good conversation and quick service. Got my iPhone 12 up, and going in no time.

Stopped by to upgrade my phone and had a great experience. Staff was super friendly and knowledgeable, letting me know about what deals they had without pressuring me into anything. Chris was awesome and helped me every step of the way to make sure that my devices were set up exactly the way I wanted. He even replaced my brand new screen protector because there was a smudge inside. He answered all my questions and made waiting pleasant while things downloaded and updated. I would definitely recommend this location.

This review is not about this particular location but about Verizon in general. Worst experience ever. Billing me for a second line before I even had it added to my account. Was still paying AT&T for that line but still received a one time fee for it (three months later!!) plus they pro-rated charges to me for almost two months in one bill, costing me over $300 in one bill. Waited 45 minutes listening to music before I could speak to someone who couldnt even be bothered to offer me some kind of savings or discount. These companies really need to be scrutinized for what they are doing to people. Id say dont use Verizon but they are all pretty much the same unethical bunch anyway

My husband & I received the best customer service from Laura. I was in to buy a new phone & consider myself not tech savvy. Laura made me feel very comfortable & was so patient explaining everything to me. I feel she went above & beyond to help us. Every Verizon store would be very lucky to have an employee like her. Thank you Laura for making our phone shopping a great experience.

This is the second time Ive needed help getting the Verizon UP reward transferred to my Starbucks card. Both times I went in, I was lucky enough to get Alex. He sure knows his business, and he remembered me, and my problem. He is patient and knowledgeable, and has a very nice manner with me as a customer. I was so glad to see he was on duty when I dropped in.

Guys were a big help and took time to explain my questions and concerns. Thanks for all the help

Adam provided excellent customer service! He was very knowledgeable and efficient. We were in & out of the store, and very happy with the results. Thank you!

Tony is so awesome I wish I could only deal with him at Verizon. He went way out of his way to help me. Great customer service. If this was my store I would be proud to have him as my employee and I would definitely promote him to manager! Thank you again for his great service.

Chris is one of the best sales associates I have ever worked with. Helpful, nice and knowledgeable.

They back up the product they sell and seem to have a lot of good deals that Verizon doesnt offer. Employees are willing to go above and beyond to make sure youre a happy customer.Update:Just another update to say that its a whole new crew since my first visit a few years back, and I still cant say a single negative thing about this store. Just nice people to deal with. Sorry to the guy who helped me out whose name I dont remember.

Alex texted me one day to ask how he could help so I came in the next day. He was extremely helpful to both me and my husband. We were both having issues with our phones. He is a great help to your store!!! We upgraded and are both very happy. Thanks again, Alex!!!

While we had the newest person on staff help us, he was quick to ask the other staff to verify what he was doing or to help him with a complicated issue. Other staff was very responsive and knowledgeable showing excellent team work with a focus on serving the customer. They offered some attractive packages/current specials and did not try to over sell. Have only experienced more competent service at COSTCOs Verizon kiosk, but this store had more items and packages to offer and it also had other staff that were as competent as what I experienced at Costco. They also did a nice job of handling store traffic and incoming support calls.

The manager Chris is excellent and very well informed. Just keep in mind this is just a authorized retailer that it is not a Verizon store

Cynthia and Cristian were extremely helpful and fast. They answered every question with extreme expertise. I will recommend to everyone to come and see these people in the future. They were awesome !

Elmer was so nice and hooked me up with a new phone super fast! He also let me know the cool deals I forgot I signed up for. Definitely would go back he was very helpful and friendly!

April was amazing! Stop by this store if you want great service and wonderful help. She found the best plan for us and saved us money!

Two younger women were extraordinarily helpful when I came in impromptu. (Unfortunately I forgot their names by the time I got to this review.) Keep being awesome you guys!

Cynthia helped me to buy a new phone. She was very kind and helpful a lot. I definitely had a great experience at the store and will visit there again. Great place to change a phone.

Jackie was very patient and helpful with assisting me today. She made my visit very enjoy full. I would recommend this store to anyone that needs help with their Verizon phone.

Went into this store and was immediately helped with the best customer service I’ve ever received in any cell phone store. There were 3 employees working at the time (Alex, Evan and Sarah) and together they were all able to assist me with my needs concerning my account and new device.

Very friendly staff even after we stayed 2 hours after closing time to get my new Samsung set up, and even found a way to switch my phone after my previous carrier closed for the day!

Had a wonderful experience with Mikhail and April at this store! They were both very friendly and informative! Would definitely go back to this store even though it is over an hour away from our home.

Sarahs was the Best. The first person I went wanted to charge me. The second one said that it was fine. So I was still very up set @ Verizon and was thinking of changing. Then I happened to stop in for one more try, happened to run into Lovely Sara. She fix my and phone and my attitude on Verizon. Verizon was my first choice in cell phone and cause of Sarah Im gonna stay with Verizon going on 24 years. Much thanks Sarah. Today I had a little problem with my phone. Ofcorse I ran up to my Verizon and their was Alex and Ofcorse he fix it. I tell you all this is the best place.

I bought a new phone and was unable to operate it correctly. Came to this store and received the best service ever from Verizon. I highly recommend this store and the manager is awesome.

I recommend this retailer for everyone. Cynthia provided very thorough, prompt and most importantly friendly service. Great experience, two thumbs up.

Came into Verizon to start up a new line of service and Elmer was the representative that helped me. He had great customer service and was very knowledgeable. Would definitely recommend this store!

We first me Amy Damschen at the Chehalis, WA GoWireless store. While we have always been loyal to Verizon, it wasn’t until Amy helped us that we became loyal to a Verizon employee! We traveled from Mossyrock, WA to Hillsboro, OR today just so Amy could help us upgrade our phones and add an Apple Watch to our plan. She is professional, courteous, and provides stellar service! Our business will always be hers no matter how far we have to travel!

I wanted to be there as soon as they opened and Cynthia opened up about 10 minutes early to accommodate me. She was helpful and patient, and offered a solution for temporary coverage needs I have.

They never answer the phone. I called many (15+) times to try and track a purchase I made there days before. The UPS tracking number was supposed to be emailed to me. The rebates that were promised on my original purchase was never mailed to us either. I had to call Verizon directly and they had to call Go Wireless Corporate in order to get the tracking number. So, 2 hours, 14 calls later.... This place is a big disappointment. It makes Verizon look bad.

I went into the Hillsboro Orenco Verizon Wireless store to get assistance with my IPhone. Each of the associates on duty were courteous and went above and beyond to help me with my new phone!!!The manager, Tanner, had a can-do attitude that I really appreciated!What I really liked was that I wasnt pressured into buying m, they simply wanted to help!The best customer service Ive had in a LONG time!!!

I purchased my IPhone 8 at this location. Very professional and great customer service. Come down and get your new cell phone today!

Tony, Jackie and Cynthia gave us the best A1 service. Im so happy I went to Verizon. They were so welcoming and kind. Thank you guys!!!

Verizon is really horrible customer service. I am absolutely disgusted with them.

I got 3 lines switched from AT&T to Verizon without a lot of hassle. There isnt a huge selection of protective cases for our phones, but I liked the style of customer service better than what I got at the AT&T store.

Everyone I have dealt with here has proven to be of high quality. My problems were taken care of in a professional and friendly way. Theyre even tolerant of the rude behavior I sometimes exhibit. I highly recommend them.

Always great service! The employees and the new manager is awesome.

Excellent overall customer service. Friendly greeting on entry. Very detailed, individualized, personalized help. They are my new friends!

Tanner was so patient, kind & knowledgeable! He is the reason I come.back to this Verizon store!! Thanks for ALL your help! :)

Finally customer service and real support! Recently switched to Verizon through the switcher program and was getting the run around from the customer service call center, these guys helped straighten it all out and keep corporate honest and pay the $700 bill from my old carrier like they were supposed to!

I came in the morning to get a new phone and the service was great. I was helped by Elmer and he was very helpful and informative.

Received the best customer service from Enrique and Chris!!

Great service and way faster than any other visits Ive ever had to a phone retailer.

Came in with questions for a prepaid phone. Pedro greeted me at the door and help me switch to a smartphone. Will recommend to family and friends, easy to work with!!

Cynthia was so awesome...went in with a dead phone, walked out with a new and improved phone, better monthly plan AND all my pictures and contacts...couldnt be happier!! Thank you so much!!

Great customer service! Would pick this Verizon store over any other. Go here for your cellular needs.

The guys at the Go Wireless store in Hillsboro were super awesome today! We are going on vacation tomorrow and my daughter needed her screen protector replaced. Long story short the Beaverton Go Wireless provided the worst customer service I have received in a very long time but the gentlemen in Hillsboro hooked me up! They were friendly and informative when I called and they were welcoming and attentive when I arrived. Thanks guys for making my day!

Quiet, quick, and efficient. The sales associate told me the only difference between a Verizon store and authorized retailer was that she couldn’t give employee discounts to Verizon employees

Manager was friendly and helpful, 10 outta10.

We did not have to wait at this verizon. Toby made sure everything got taken care of and provided good customer service

Its a retailer so be careful with the information you get here. Double triple check everything before signing up anything!

They were very help with everything I need and got me setup nicely. I would recommend them

Great service by all the guys/girls here! Would definitely come back again .

Amazing service..Cynthia nailed it..fixed my phone and saved me money!! Fast and friendly!

Helpful and kind as soon as I walked through the door. Got me in and out within minutes

I want to give kudos to Tanner & Tony they helped us tremendouslyThey fixed our HUM WOW wowsers them synced our UERoll took a lot of time fantastic.

Very helpful staff. Patient and explained everything well. Helped transfer everything from my old phone and get everything set up.Thumbs up!

Thx Cynthia, you did a great job setting up my new phone and answering questions.

Zero stars. Actually more like Minus stars. Terrible!! Completely terrible service. Their employees have literally robbed us and have tacked on so many hidden fees and charges in the most confusing and convoluted manner that we cant even make head or tails of it anymore and when we attempt to get help from staff or any of their managers or higher ups, we get the run around or get told by their apathetic punk kid employees that its not their problem. I am disgusted that any business would practice like this. DO NOT Make the mistake we did and confuse GO Wireless with Verizon...do yourself a huge favor and go straight to a Verizon dealer.

Joshua was very kind patient helpful and informative. Pleasant personality

Great personalized service. I would highly recommend this location.

Tony was very helpful answerd all of our questions and gave great service.

Cynthia is a great at her job,very helpful and didnt waste any time...

I would not go here. The sold me a 16gb claiming it was 32gb. Sold me a wireless charger that did not work with my phone. When I went to return it, An Asian guy attended to me, but was on his phone texting while serving me. And there were people waiting in line. The manager was pretty friendly. But please Beware. if you go to this store double check everything that is being sold to you!!!

Tony from Verizon Wireless at Hillsboro Orenco Station helped me more than anyone has ever helped me with my wireless account and I have been with Verizon since they have been Air Touch!! If you need anything please ask for Tony at Hillsboro Orenco Verizon, you will never regret it!!!! Thank you, Tony for all your help!!

Tony, Jacque and Cynthia were awesome! Helped me out in no time flat! Swing by and check them out!

For approx 1.0 hr this Wed, salespersons assisted me in answers questions along with helpful trng hints for efficient use of my Core Prime phone which I purchased in NJ before reloc to OR. Went home with all issues resolved with more knowledge than before entered Hillsboro store.

Best Verizon store Ive been to. Great service and management is amazing.

Great experience with sales rep got a good deal on phone too

Great customer service. Cynthia was so helpful!

Cynthia and Tony provided exceptional customer service today. This is the FIRST Authorized Verizon Retail store that I would gladly return to before I would go to a regular Verizon store.

Ricky helped fix my phone today quickly. He showed me how he resolved the issue I was having.

Broke my phone, need to upgrade, stopped in, talked a bit with Cynthia. Found what I needed an I was out with a new phone in about 30mins, supper happy customer.

Top of the line assistance. Love the help!

Very helpful service and saved me some money!

Cynthia was awesome. Great service!

An hour of my life I will never get back; just to find out they dont have the correct sim card. Go to the Verizon corporate store near 185th.

Good service, but you pay premium for their plans.

Good info on phones very good service.

Very helpful with email download issue.

It was such a good experience I felt like I wasnt being scammed and was helped

Amazing service the employees are so nice!

Helped my elderly friend break free of the shackles of AT&T, which had her paying 100+ a month for 1gb of data and limited minutes.

Understaffed and poor service. Go to a different store.

Not very Happy with customer service. Will never shop there again.

They overcharged me and all the time never ever ever ever told me how much I actually have past due. Would not suggest this company

No one ever answers and never received a call back from the message I left. So obnoxious.

Helpful staff!

Friendly and professional