I ordered a King Hickory sofa from STEINHAFELS in Madison, WI. It has now been pushed back months and months and months. I have been told my sofa will probably be completed in mid-to-late September, which would make it about 9 months of a wait. Heres the incredible part...Steinhafels would only cancel my order after they charge me a 30% restocking fee. Restocking WHAT?? The sofa is clearly not even built yet....so whats the restocking fee for? Ill tell you....its pure profit for the store, nothing else. Once I get this sofa, I will never purchase or order from Steinhafels again....there are far too many other quality stores within a 50 mile driving radius. Steinhafels charged me 100% of the sofas cost before they would place an order....so they have ALL my money and I have zero. Their response is thats our policy. At this point, its simply a waiting game. Once I have the sofa, Ill more fully explain to the wonderful STEINHAFEL people what MY POLICY is.

Great quality furniture!! We have bought furniture from lots of stores and manufacturers. I like that king Hickory is still 8 way hand-tied and they match all the seams and patterns to line up perfectly. ALSO still made in the USA!! With a custom furniture manufacturer you have to understand all the different materials will not hold up the same. Read the website and do things like flip cushions and you will get great results from King Hickory. For people that are mad about it taking a long time to get custom furniture remember its 2020 and Covid 19 causing delays in everything. Remember the toilet paper debacle? I have 2 chairs and an ottoman on order now. We want them as of yesterday but are willing to wait for QUALITY USA MADE FURNITURE!!

Ordered a couch from BF Myers in September of 2020. Understanding that COVID-19 would created a delay until December in receiving the order. As of today February 10, 2021 we still have not received the couch. The sad part is that it seems their interest in their customers are not important at all. Had a difficult time in getting a phone call returned but finally did receive a response to my email. This was in January and since no date was known they promised to return a call to me the first of February for a status on delivery date. As of now I have not received that call. I was in business for 46 years before retiring and my customers would not have settle for this type service.

I ordered a King Hickory sectional from Steinhafels in Madison Wisc Jan 2021 and was told it would be delivered in April. Then the date pushed to June, then July, then August, and now Sept. How is it possible to miss a targeted completion/delivery date by 5 months.

I have two couches I had built by King Hickory, they are doing all right two years later except the cushions show every crease where people have sat. Other than that they are holding up well. Not sure what tot think other than I would say they are medium build quality for the price. However, the frames are built like tanks and weigh quite a bit. If you’re looking for something affordable and custom, I would say it’s not a bad company to use.

Purchased a sofa. The sales person talked me out of getting the extra firm cushions.(Scheindermans special order)Within 3 months the cushions callapsed.Purchased extra firm cushions from schn-king hickory.Within 3 months they also collapsed.When I changed the insides I found that the extra firm were not the same size or thickness as the original insides.Asked for my money back on the replacements insides. Did not happen.I think the sofa is great but they need a better foam for the cushions.I have ordered new foam aftermarket.Hopefully this will solve my problems.

Bought a King Hickory L-shaped sectional from a local furniture store in Kewanee, IL. Corner cushion was too small. 2 times, the local furniture company (supposedly) had King Hickory make a new cushion to fit the corner better, and twice, it was too small. Furniture company tried to convince me that this is the way the cushion was supposed to fit. LOL! It was never resolved and this is the way my sectional looks currently after 2 times of bringing a new cushion. Dont spend your money on King Hickory, and dont shop in Keywanee, IL.

I have had my king hickory sofa for 5 years and it has held up really well. I have a sectional I ordered and it the current projected date is a 16 week wait. I hope it gets here by then otherwise we will be moving beyond the 16 week wait. I chose this brand because of past experiences but there are other brands of similar quality and price I could have chosen that have shorter lead times on special order items. I hope the quality is still good and the wait is worth it!

October 2020 one year review. Brownlee of Georgia staff outstanding service. The brand sofa we picked (King Hickory Savannah). I am a 350 man who is retired and sitting at home every day. The frame and 8 way hand tie is really solid good choice. Needs help (Back cushions too little stuffing, staples hanging out of the bottom of the furniture is a deep cut hazard. Knock in or pull out all sharp staples.

Bought 2 couches and two power recliners last year. Price was moderate to pricy. Waited 14 weeks for delivery. Furniture is beautiful. Unfortunately, the seat cushions on the recliners compressed after only a few months. We reached out to the manufacturer representative we met at Furniture Land South but he did not respond. Had the cheap foam they used replaced with top quality stuff. The NC furniture industry/quality is just not what it used to be.Update - Had two recliners as part of this order, they both had to go back to King Hickory to have the motors replaced. Also the Ottoman which has already been replaced once needs additional repair and both FurnitureLand South and King Hickory have been totally unresponsive. I’ve been forced to go to a third-party to have them repaired. I will not be buying from either of these places again.

Still waiting on two chairs I ordered from King Hickory in September 2020. Its end of February and CRICKETS...

Do not buy any of the furniture from KING HICKORY. In 2014 we spent $4000 at a local furniture store for an L shaped couch. Since the first month we had it the fabric was an issue. Also, my wife that ways all of 100 pounds leaned in to the arm rest and placed her elbow through the arm rest of this $4,000 high end piece of furniture. We also purchased the farbic protection on this item along with an extended warranty from the store we purchased the item at. We later found out that the furniture store never turned in the money for the warranty or the paperwork for the warranty to the warranty company. Over a period of five years, we tried dealing with KING HICKORY and even the Illinois Attorney Generals office. The best offer I had from King Hickory is that for ME to ship the couch back to King Hickory at my expense to thier operation and then they would offer to pay 50% of the cost to repair the couch. Then, I would have to pay the cost to ship the couch back to me in Illnois. By the time I paid shipping costs both ways from their facility about 900 miles away, and half the cost to repair the mistakes made in their manufacuring process, and lack of quality controls, I could have bought another new couch. Customer Service at King Hickory had no interest in helping or compasion for our situation. Please buy furniture made by any other manufacturer.

Our $5000 cinama style curved leather sofa started to loose its finish in 6 months. Arm cover and 2 cushion covers were replaced 2 TWICE!!! Then even this started to happen in warranty, Steinfels sent in covering to King Hickory. There decision was normal wear from pets. The reason we bought leather is our Nattuzzi set held up for over 15 years.Both store and King Hickory completely let us down after the one year was up.If I could I’d load this thing up and throw it in their parking lot.

The quality of this furniture is amazing. Have sofas and chairs purchased 5 years ago and still look brand new (with young kids).

Still waiting.......was promised couch and loveseat in 6-8 weeks, then it got moved to 10 weeks. Now it is 13 weeks! Unacceptable. Will not order another piece from King Hickory if this is the best they can do.

Beautiful furniture...quality!!!

Great furniture at a good price

Meh

The best furniture is found in king Hickory furnitu