Greg was super nice and went out of his way to help me and mom switch phones. He was very knowledgeable, taught me a few things and was very personable. Minnesota nice all the way!!

I went in for an upgrade and was helped by Isaiah. He was not only a great rep for his company but also very friendly and personable. They helped me find the best deal and listened to my questions and concerns. The staff was also very knowledgeable and friendly. Thanks Isaiah, you are amazing! Also loved your style!

Didnt even try to help with an issue I was having, just told me I needed to call the 800 number. Not sure if thats an issue with the store or Verizon in general; but if you are in store you should be able to receive some level of help. Especially since all I needed was a tracking number.....

I was nervous about switching over to Verizon but Greg made the process painless! He helped us find the best deals possible for our family and was such an awesome dude to chat with! If youre looking to switch to Verizon definitely go and see Greg at this location!

My husband and I finally decided to get a real phone plan after being on Straight Talk since we moved back to the States. Greg was extremely helpful, super patient, and a really engaging representative. He helped us choose the best plan for us, helped us do a trade in, helped us add a European iPhone to our new US accounts, and so much more. We probably would not have gone through with getting a real phone plan if it werent for Greg. Thanks Greg!

Busier then normal today. Most impressed with the multi-tasking the employees did. That alone really expedited my visit.

I was switching from TMobile to a Verizon family plan to save me money. Before it used to be so long to switch carriers and transfer your number and etc, but w the help of Greg @ this store, switching was such an easy process. Thanks Greg! Maybe we’ll save your number & invite you to the wedding.

Greg was awesome he did his best to give us the best deals on adding a new line for my son and upgrading my husbands phone.

Theyre always very helpful here at this store and they dont rush

So I was extremely lucky to have Greg assist me today. He was beyond efficient and kind. He helped me with with every question I had. Because of him, I would suggest going to this location. Greg is an extremely valuable Verizon employee!!! 5 stars all the way!!!!

Terrible experience. Nothing in stock, worker would not make a decision and told us and those before us to come back tomorrow or Monday.

I would really give this location no stars but thats not an option. From the beginning I was racially profiled by the big white dude greg. He mentioned 5x in 3 minutes the price and that I would need a debit card with my name and basically talked me out of buying a phone because of his off pudding attitude. Worst shopping experience to date

I went in with several issues. Arden and Ryan are top of the line and are certainly the finest representatives of Verizon that I have ever encountered. They really made me feel like they cared about fixing my problem and that is rarely ever the case with most customer service representatives. You can be very proud of the work of these diligent young men.

Whenever I go in this place they dont have what I need. The reps are nice enough, and usually isnt any waiting. Its a small store, so patience is definitely a virtue. They have a table to charge your phone while you wait, but these stores are not as good as they used to be. Fyi...they are not very good at fixing phone issues...this store will just tell you to buy a new one.

Great Service, no line,helpful staff

My Father and I went in to tade in and upgrade our Galaxy S9 phones after the 2 year jump plan. We went with the new Galaxy S20+. Arden S was super helpful in getting us the phones we wanted and getting the data from our old phones to our news ones and having them up and running in no time flat. His knowledge about the processes and superior customer service skills made the process painless and efficient. If you need help with your wireless service or just want to upgrade or go see Arden S. & you wont be disappointed.

Great service,Walked in, no wait, very knowledgeable, helpful, patient with my mom, we appreciated and thankful.Jeff the manager & Greg ironed out all our issues with ease.

NEVER EVER ANSWERS THEIR PHONE!!!!!! Horrible customer service!!!! DO BETTER!!!!!! When people call... ANSWER!! Short staffed??? HIRE MORE PEOPLE!!!!

The 2 gentlemen were very helpful and pleasant !!👍🥰

Its unfortunate. Your hours across multiple platforms reflect that your store is open today. However, you’re clearly closed. Please fix or adjust your hours or have a marketing manager that ensures consistency across all platforms. Thank you.

Plain and simple, always a pleasure stopping in. Whether Im going in with a technical issue, billing problem or general question, the staff is always courteous and helpful.

Had a great experience switching all four of my family members to Verizon last night! Chris, the store manager, helped us with everything. He took 3 hours of his time to make sure we were all set! Switching can be so stressful, but he made it fun and easy. Thank you for your excellent customer service and great attitude the whole time! We really appreciated everything!

There apparently was a “glitch” in the system that lead for me to not get a notification that my order was ready for pick up, they decided to not try to contact me in any shape or form to let me know my order was ready for pick up and just let the order cancel itself. a complete waste of my time and now i have to wait 3 to 5 business days to get everything refunded to my account on top of the 3 days i waited to not even get the phone. so now i get to wait at least a week until i can even order at another location. they lack communication skills.

Wow, never again. Very unprofessional. Very unknowledgeable. All that wait for complete disappointment. Could not believe the guy didnt respect my privacy. Intend to fully report this location to Verizon about all the problems a had in my hour and a half at this location. Believe me, go to a actual Verizon, not a Verizon authorized dealer like this. Never again.

Come on, be real... nobody likes the prices of a new phone a anymore. Gone are the days of new, every two years This store was excellent when we were forced to upgrade our old Galaxy phones. They totally set us up, transferred all our photos, files and messages to the new phones. We even got an email follow up a week or so later to see if we were doing ok or if we needed any additional help.

Great customer service and always willing to help get u the lowest price

Whoops. I posted a 1 star review of this store the other day. Wrong location.Thanks to corporate and this stores manager for the pleasant call in response to my negative review.Thats great customer service.

I have been a Verizon wireless customer for over 25 years & I have to commend David for his superior service. Very helpful & always willing to help me with payments, new devices, questions.... anything to do with our service.. I would highly recommend the Verizon go wireless store for ALL your mobile services.He is good at what he does...Thank you David,I appreciate you....Debbie MontoyaAntique Rose Florist🌹

I needed to upgrade my phone so we popped in to this store. We were helped by Jeff and he was very friendly and helpful. Our entire visit was only about 1/2 an hour and we were finished. Got my new phone and he transferred all of my info from my old phone to the new. What a great experience! I would definitely recommend!

Chris was a tremendous help! He made the experience pleasant and was super helpful in answering all of my question. Was on top of making sure I got everything I need for my new phone!

This location is great! The employees are super helpful and very informative. They always have answers for everything . I highly recommend this location.

Lulu is patient, kind, and above all knowledgeable. She saved me over $300 on services! I highly recommend Lulu at the Verizon Lake Mead store.Dr. Karlene Chappell

My mom and I went to the store to upgrade our phones. James was amazing!!! Hands down best service anyone at Verizon has ever provided and I have been a loyal Verizon customer for over 20 years. A true professional!!! He went to great lengths to make sure my mom felt comfortable with her new phone. Hes the best and I really appreciate his kindness and knowledge of the products.

Alanna was very helpful in setting my new phone up. She was very patient and knowledgeable. I would definitely recommend coming to see her!

This location is very helpful and friendly. I traveled 2 hours to come here and I am glad I did. Thank you aleyna for your great customer service.

This location is more than fabulous!Staff was extremely helpful and went over & beyond to help me. Highly recommend

Was in Verizon shopping for a business account. Was greeted by two sales members and both of them were more than helpful. Ryan wrote the contract and was very patient explaining our plan. I recommend this location and the staff. Shout out to Ryan, Neko, and Chris.

Excellent customer service, friendly and knowledgeable staff. Always a great experience. Highly recommend!

This location has always been awesome each time I visit. The employees are all very friendly and give great customer service.

Just want to say thanks to the staff here at the Lake Mead Location!!! Thanks Lulu u are beautiful thanks for ur patience and kindness 5 star I will be a customer here for sure!!

Went in yesterday stressed out and confused about my data plan,and was assisted by Ryan. Ryan is a great guy definitely an asset to his employer. Ryan broke down my entire situation and explained in detail what I needed to do to fix my situation.. great guy,the world needs more people like him...

Not to good

Wonderful lady lulugive. Her. A raise n pay

August 26 2019Monday Brandis leigh Bragan. And Robert Townsend... All Reps were great. 5pm to 530pm.

James is awesome. What an incredible representative. He helped so much. Very very knowledgeable. We will tell everyone about your store and James! You are blessed to have him in your store.

My consultant lulu was the most honest, helpful, financially, and tech savvy. This store is the best store to buy your next phone. The consultants made me feel like family and its quick and easy. Come see for yourself.

Whoever opened the store this morning was extremely rude and bratty. We simply asked if we could pay for a new phone in full today, not knowing it wasnt an option and she made us feel completely stupid for not going on a month to month plan. She had attitude and I do not recommend visiting this store. I was appalled at her tone of voice and how she treated us. We will never go back.

Total rip off. Only had two choices with prepaid phones. Was told there were more but they couldnt be ordered ??! The phone they had was the same one I had which was junk just a bit bigger . I was charged well over $200 and no refunds. Ill never do business with them again. Company left message on review with number to call,called twice, no response. Awful

This location has the worst customer service EVER!! They look at you in the face and boldly lie !! They do not listen or try to meet the needs of customers at all and when asked directly why. They get rude act like they dont care and then pass the buck to the rude manager who lies worse and makes people feel stupid instead of trying to help.This has happened more than once with my family. Weve been customers since 2006. Have been great customers as far as paying the bill as far as complying with the upgrades the contracts the overages.Its a joke. We now go to the Boulder City location where they listen and do what they can to help and keep their customers coming back !!!! Thank you Stuart. For working in Boulder City !!

At last we found down to earth real people. The staff at this Verizon location was above all honest and professional, every question was answered, and problems taken care of.All three staff members here are a true asset to Verizon .Thank you Tommie, Jeff & Sam.

The best store ever! Chris & Andrea are both so kind and helpful. Theyve both made my experiences here great.

So my mom and I walked in to the go wireless to make a bill payment and ask a few questions about my phone . Jame W the sales associate helped up we got our bill payed and then I asked him some questions about my phone. He was straight forward and honest with me. James and the other sails assosieats helped me understand what kind of bill I was looking at for a new phone and he helped me get the best deal. He doesnt beat around the bush. They are plesent and just a friendly face I would highly recommend going to this store first.

The manager Samantha, is so incredibly patient, informative, helpful and generous with her time and knowledge. Im always having issues figuring out how to work my phone lol Samantha truly has a gift with any device! iPhone, Android, iPad, you name it! Thank you for making one of my least favorite activities a quick and painless one!

Swing by our lake Mead location and get all your wireless needs satisfied. Special thanks to all our customers that had great experiences and left reviews we truly appreciate it. -James Williams, Wireless Consultant

I received great service and the employees are extremely helpful and friendly. Its like working with family! Rich is so helpful and the one employee that I prefer to work with because I trust him!

James was wonderful and satisfied all my needs. He was plesent and friendly. the other sales associates we helpful as well. I highly recommend the go wireless for all your phone troubles.

Excellent customer service James went above and beyond to help me.l will never go anywhere else! Not only did I learn so much more about the products then I would have anywhere else but they really treated me like family 😀

Great service and but pricey but everything works!;;!

I PUT MY ARMOUR ON BEFORE GOING IN BECAUSE EVERYTHING IS A BATTLE WITH VERIZON BUT ANNIE MADE ME VERY COMFORTABLE WITHOUT A FIGHT AND DESERVES A RAISE FOR SURE AND JEFF IS VERY VERY HELFUL :)

Great staff, thank you aleyna for everything you have done for me!

James was very professional and helpful. We were new to the iPhone and he got Us up and running very quickly. Truly an asset to Verizon.

Okay everybody if you looking for customer service come over here to this store.. at 334 West Lake Mead Parkway in Henderson whatever you do dont go over to West Sunset there is no customer service over there save yourself some time and especially if you want go see Andy or Tommy you will be pleased good folks over there....

I been going to this store since they opened ive upgrade my phone in this store for 4 times. Recently i visited this store again to upgrade my phone. Tommie was excellent helping me to the process. Big tumbs up again Tommie,

James, waited on me today after I had my phone stolen I got my phone back but he helped me get my phone back to where I could understand it since the thieves deleted everything in my phone and added their stuff. very personable man very helpful and so kind. you need more people like him working not only for Verizon but other stores would love to take him off your hands. he definately deserves a raise and thank you for having James here to help me. he is a Godsend. thank you again, Sandy Pope

Great customer service. Thank you alena and chris!

Nice place but Best Buy had better deals

James was just amazing. Hands down the most professional person I have ever dealt with at Verizon. Please keep him around.

Andi has literally come to my rescue. She not only got my Verizon j7 pop phone.straightened out with Google but she also had to get in touch with Verizon because an accidental payment was done on an old SIM card and that is well got straightened out which was not an easy task Andy should be rewarded for her job and her maturity in handling the multiple problems with my phone and account I will forever stay with Verizon and hope she as well stays with your company sincerely Cynthia Collins

James was amazing and really took the time needed to get me up to dare with my new phone. I will recommend him to all my family and friends and look forward to seeing James in higher positions

Not a real verizion store tricks you into getting free I pads that are not free....Dont do it

James was amazing and he took the time to make sure all my stuff was transferred. He is a great employee

Excellent service manager very knowledgeable. I will always be a Verizon customer.

Sam is AMAZING. Will work with you and get you the best deals!

Lulu at Verizon was extremely knowledgeable, professional, and patient. Thank you. She is an asset to your great organization. Sincerely, Dixie Weatherall

Yes better Verizon

Excellent customer service

I went there last night to get a new SD card for my new phone and James was working by himself. He was helping multiple people at once and wasnt even a little bit flustered. Even though he was swamped, he offered to activate my phone for me. He had a great attitude the whole time!

James is amazing. Thanks so much for all the help i love my new phone

Sam is GREAT ASSETTO VERIZION. IF SAM WAS HERE TWO YEARS AGO I WOULD HAVE NEVER LEFT - AS LONG AS SAM IS HERE - ILL STAY !!

MISS LULU IS A EXCELENT EMPLOYEE.

Lulu was extremely knowledgeable and helpful. She helped solve all of our technical issues.

James was extremely helpful he took the time to make sure that I understood the functions on my phone.

James was amazing I love my new phone he really needs a raise keep up the good work

James has has been soooooamazing he explained so well I feel comfortable with my new phone.

Staff is wonderful. Always smiling and super helpful.

The team are awsome and very knowledgeable. Especially Andi.

Jay took the time to be respectful and explain what we needed 👍 Thumbs up thanks!

They were extremely helpful with great customer service!

Excellent customer service and values. James W. was especially helpful and patient with my needs. I will be a continued customer.

Lulu was very nice, knowledgeable, helpful, and I would go to her store to do more phone business with her.

James is amazing!! Hes always patient and extremely helpful.

If you are looking for a very good Verizon store, go to 334 W Lake Mead Pkwy. Suite 150 in Henderson NV. Natassha is excellent.

Definitely knows what he is doing. Thank you for all your help.

Well this is a the second time that and the Verizon store on Lake Mead Parkway in Henderson has saved my bacon with with this phone because I know so little about it that it that Im helpless to do anything for it I brought it in here through it on the counter Tim took one look at it and settled a few things took the SIM card out and cleaned it or whatever he did and pushed it back in and this thing works and it works like a nice been here telling me things about what this phone can do that Ive had no idea so Im going to take it home and its going to cook me bacon and eggs this thing is this thing really hes a very good expert I I mean I cant say enough good things about them.

Best customer service at any Verizon store Ive ever been 2

Jay was able to get my contacts back and my music he was a lot of help

Thanks for all the help James so happy with my new galaxy note

Doesnt carry nano sim cards? i was told they couldnt activate my htc6525l i would have to call in. seemed like they just didnt want to help me.

Passion is simply amazing will always go back to this store .

James was so helpful thanks for everything I love my new phone