I own a business and was beyond impressed with Raena and Josh. Their customer service was amazing and if they worked for me. I would give them a raise and awards for how great they were to my mother and I. Exceptional customer service. A+++

Josh and Joe are the best! Super speedy service and did everything to make me satisfied. Even if they dont know the answer they know how to find it. Thank yall

Kenneth was extremely helpful and got everything done very fast and efficiently. Promote that man!

Dana customer service is great! She multitask while still working. Greets customers no matter what she’s doing. I really appreciate her services wish we had more people like her in the World! She’s need a RAISE! Great customer service you GO GOOD GIRL!

I went into the AT&T store to get a new SIM card, as my family was switching providers away from Verizon. Dana helped me with the the SIM swap out. I called my mothers phone while in the store to tell her that my SIM card was completed, but found my mothers phone was disconnected. Dana offered to help by looking at our account and finding nothing wrong with my mothers phone line porting. Dana continued to help by calling AT&T customer service on our behalf and escalated to technical support. She also established an appointment time for my mom to receive technical support to troubleshoot. Dana also stated that the issue might just be a bad SIM card, which turned out to be the case.In the world that we live in where customer service is diminishing, I cannot thank Dana enough for going above and beyond for my family. She is truly elite in providing great care for her customers.

I took my mom to this location to get her first new phone in years. Justin greeted us and was quick to answer questions and get us started on her new I-Phone. Dana who later took over for Justin was able to recover +500 photos my mom thought were lost for months...That just made my mom Super Happy. Thank you both tremendously for your great help and patience with all the questions we had!!!

Josh and Raena were super helpful and fun.

Justin the Manager is Best AT&T Sales Rep around! He’s so professional and very helpful and provides outstanding customer service over and above! All staff here is super nice!

I added a fourth line and they have not been able to send me a correct bill in 3 months. It’s very frustrating!! I have been with AT&T for over 20 years and as long as I don’t make a change to the bill it works fine!!

Helped set up phone up, was in and out Josh was awesome.

Josh at this location is like Tina Turner said - “Simply the Best” better than all the rest! Thanks for the great customer service!

Joshua was very friendly and patient. He was very knowledgeable and helped me save money while setting me up with AT&T TV. I will definitely be coming back.

After talking to 12 people over the span of two weeks David was finally able to help me to port my phone number from Verizon to AT&T. David got me a temporary number while he worked to resolve the issue and followed-up when he told me he would. I always appreciate when people take ownership of a problem until it is resolved, rather than find a reason refer you to someone else.Thank you David, and I will only ever go to a AT&T corporate store in future.

Elijah was professional, patient & technically competent. Though retired, I have a technical background & appreciate his very capable assistance and good communication skills.

Very helpful and nice people.

I cringe every time I have to go to a cell phone store, but I had as a first timer at this atnt store I will go to no other. I was helped by Dana who made my experience so much quicker than it should have been. She went above and beyond in helping us with multiple problems. Even while she was assisting me she was always multitasking on other projects!

Watch out for these guys will tell you one thing to sell you a phone and once the bill comes a huge difference in what you are told. Upgrade to this and the bill will be an extra 5 bucks bill comes an its 70 more per month

Hi friendsI have found that the representative ofAT&T that very helpful to me as customer they show how to do and also in writing for people(81years). I would like to share this information to all.

I will go back! Ant time very nice customer service! People friendly! Carlos on the spot! Team effort!

Went in to get a new phone activated the nice smooth fast transaction

Charles helped me locate a replacement for my phone after I dropped a weight on it at the gym. He was very fast and courteous and even helped me place the protective glass cover. I would definitely recommend this AT&T location 😁

I was having a problem with the website interface, so I called customer support. I got transferred three times, unlit I was at the right department.By the time an agent answered, I found a way to solve the problem my self.

Rachel was professional, efficient, helpful, and above all, just a genuinely nice person. I had a horrible AT & T experience the day before at a different store and went here, hoping for the best. I got THE BEST! Rachel is amazing.

Horrible experience at this location on E. Eastern. They were more concerned about going to lunch or home, or selling me something. All 3 gentlemen assisted me, and no one offered to set up my active2 watch to sync to my phone. Once I paid for everything they sent me on my way. No follow up call as promised. Worse experience ever

New phone, SIM card needed, excellent service. Who do I contact if Ive noticed an unusually high data usage? Like extremely high usage for just one person.

They are very friendly and will get helpful

Awful, very rude to my wife, when she needed a new SIM card.

Shawn helped me reset my account access code. It was done successfully, while other agents on the phone and other stores had many problems. Shawn was helpful and patient. Much appreciated.

Charles the store manager went out of his way to help me figure out a no service issue that turned out to be fraud. He spoke to the technical and fraud people and made really bad situation easier to deal with. Charles gave me suggestions on how to secure my account and explained all the steps I needed to take to clear up the fraud. So grateful for his excellent customer service.

Avoid all authorized AT&T stores!! such less quality experience than the nice warm fast service of a att corporate store! I spent $2800 on three new devices got sent to two different stores after paying had to wait in long lines not even a greeting!

Charles was very helpful in dealing with me and my 16-year-old granddaughter. He set up her phone, walked me through billing, and even went over the billing again when AT&T sent out the wrong bill, to assure me everything we had discussed was accurate. Thank you!!

Good products and GREAT SERVICE!!

On 29 Nov. 2018, I visited this store. There was one female employee and one customer ahead of me. The rest of the store was empty so it wasnt very busy. The day before I had purchased an Iphone8 through AT&T. As recommended by AT&T I attempted to use AT&T Mobile Transfer to transfer the contacts from the old phone to the new iPhone8. After a considerable amount of time, less than half of the more than 200 contacts were transferred. When I discussed my problem with the employee she said sorry, cant help you. I asked why and she said she was only able to use AT&T Mobile Transfer. Really? Absolutely miserable customer service after spending significant money on the phone. I should have went through the Apple Store and got better service.

Came in with internet connectionp.We live in Europe and have a pre paid plan. The guy was really helpful and did things on our phone. Now the internet works as it should. Very happy!

Just got my new IPhoneS, fantastic easy setup, quick service, no problem I was out in 45 minutes.Charles the general Manager was very friendly and helpful.Thank You

Charles, the store manager, provides excellent customer service. He is very knowledgeable, courteous, professional, and takes the time to answer questions. The staff is also professional, knowledgeable, courteous and provide excellent customer service. This is my go to ATT store.

I honestly dont like the attitude of the morning guy manager, He should be kind and professional, he looks like he’s caring the entire earth

Shawn was a great help! He help me reset my apple password, set up call protect, and helped me with my gmail.

DONT BUY ANY PRODUCTS FROM THIS STORE! 14 DAY RETURN POLICY. THEY DONT HONOR THEYRE MERCHANDISE. Bought wireless headphones; which were sold to me by the manager, which the broke through no fault of my own within less than a month. Tried to return them and Shawn informs me that there is a 14 day return policy and theres nothing he can do for me. The manager should have informed that they had an out of the ordinary very short return policy. There is an official AT&T store with much better service down the road off Eastern and Serene.

The manager Charles, is very knowledgeable and helpful. Gave us detailed options without being an aggressive salesman. We walked out with the iphone we needed. Definitly will go back for all of my cell phone needs.

Nick - Fabulous, friendly, kind a keeper. Efficient and did his best for this lady.

I think I have posted before. I am less then impressed with this store. The employees dont listen to you. I have well over 20 years experience in IT on the hardware side. I have had just about every device all the way back to the brick cell phone. I know how CDMA, GSM, LTE networks work and how the movies access them. Yet when I gave the employee specific info that would lead you to believe I know what I am talking about they still say no its supposed to go to 4g to make a call. Really? Also this is the same person who asked me how much ram I wanted on my iPhone X. Yeah RAM.

Fast and attentive service.

Slow store could use more customers great crew

Trekell was awesome! He was very friendly and funny!!

Nice and clean branch. Staff was friendly.

Completely incompetent employees here. Don’t bother shopping here.

Love them have bought all my phones from except the first one

Rachel handled a problem with purchasing a phone at the Henderson location and having the items paid for here in NV with pickup in California . She was so delightful and kind and very technically savvy with this situation ! Thanks again Rachel and Happy holidays😀

Good work good guys

This is my local AT&T store and they always take the time to answer my questions. Today Shawn took the time t show us where the missing last few years events were even though did not show on my wifes phone.

The worst at&t store that Ive been to, staff sucks and the store is wack

The guy did not give me a direct answer. I ask why AT&T have no signal or service in Bildad Dr at Anthem while T-mobile have a strong one. and his answer was Anthem area is a bad area. Not honest on his answer.

Helpful to get new cellphones

Very professional and helpful

Very helpful!