I would like to say that I am happy, but it is not like that, I took my car to have Gosh Toyota maintenance done, apart from that I had to wait more than 2 hours. They give me my car with a screw in the rim, they are supposed to rotate the rims and it is not possible that they did not realize it, it should be noted that I took it in perfect condition, the rims had just been bought in November 2020, and I go and told them about the screw and it turns out that elbow are not responsible for the situation, I could not believe that they evade responsibility and not have a solution I was very disappointed, it is not fair that I have to pay again for a problem caused by Gosh I know what accidents Happen and as a Company it is fair that they respond but it was not so that such a large Company penalized and not have any responsibility with the clients.
Checking in was quick and easy, they texted me a report after my vehicle was inspected with suggestions and I was able to approve additional services. Best part was, I got my truck back at the ETA time that I was given 👏Best experience so far. Thanks to my advisor Skyler and Technician Mauricio.
Great service. Happy to recommend. They are very polite and ready to help. Thank you Mr. RIC
This place is awesome! Fast & friendly service. I recommend Gosch Toyota to anyone! Tony in Service is this best!
Came to Gosh Chevy this morning we had a great experience with the best customer service! Our sales person Ivett was knowledgeable and helped us with our questions! We received a great deal that fit our financial needs. Thank you Ivett for your honesty!
Skyler is amazing helps out every time! Very personable and gives very clear directions as to what is going to happen. Great customer service is hard to find these days. I appreciate it very much!Thank you!
Very good job. Didnt have to wait too long. Thank you!
Great Service, very professional and informative along every step of the process. Very timely communication.
Take your money else where. They claim nothing was wrong with the car after it was shaking and charging us for a spark plug and the problem still not fixed. We took it to toyota in temecula and they fixed the issue. Would not recommend this location.
Rick (service rep) was awesome! Great customer service, exemplary professionalism! Appreciate the work they did on the Tundra. Would definitely recommend.
Skyler was a great service advisor. He advised me of what my vehicle needed, but didn’t push for things I didn’t need. He was personable and friendly.
Tony Schempp over at Gosch Toyota is the man!!!! When I needed tires for my vehicle, he told me they would be on sale in October. Wouldn’t you know in October I got a phone call from Toni saying the tires we talked about were on sale and if I wanted to book an appointment. Obviously I booked an appointment with an alignment for four tires I couldn’t be any happier with Tony’s wonderful and amazing follow up service.
Always pleased with the performance when taking my cars into Gosch Toyota for any service or maintenance. They always take care of me, Great team to work with and always keep me posted . Thanks again Linda 🚘😀
My wife and I have been going to Gosch Toyota for many years. Hector Garcia in the Gosch Toyota parts department has been extremely helpful with our car part needs and has exceptional customer service skills. 5 stars and 2 thumbs up. Thank you
Very pleased with my service. Vehicle was ready at the time quoted. The waiting area was clean and comfortable. Water and coffee products provided. Joseph is friendly and professional.
Skyler York was my service advisor I decided to get my rear brakes on my 2019 Camry done last min I called and there was no appointment available before the weekend. However Skyler suggested I proceed to do a walk in and that I’d be taken care of. I personally work in the automotive industry and the attention to detail and the professionalism of Skyler was phenomenal.
Skyler was very helpful and informative. Service was prompt considering that there was maintenance and a recall. Waiting area was very nice; coffee mocha thank you.
Quick, courteous and very professional. I Like the texts keeping you up to date and electronic approval. Great job guys.
Skyler was a very friendly and customer centric technician, although I chose to not use the dealership for repairs, he explained the issues he found and tested more than needed to ease my concerns. My son really liked him too, which was actually kind of cute.Although they’re out of my price range, I’d you can afford it, might as well use the dealership, and this one was a very positive experience.
The entire service team was friendly and knowledgeable. The communication I was given while my vehicle was being serviced was truly appreciated. The video documentation of what was being done and what the status of what to expect by the next service is extremely helpful. Thanks Skyler and Steve!
Just moved to hemet so I was looking for a new Toyota dealership to get my oil changes done. This place is awesome they do a video inspection which is pretty cool I’ve never once seen that anywhere else. Gave me the specs on my brakes and tire life as well. Jason helped me out this place is awesome.
Service advisor was friendly, explained things well, and used no pressure at all. Very comfortable experience! The videos provided by the service tech showing the parts he inspected was very helpful.
Best customer service ever! If you are ever going to buy a car buy from these wonderful people here! They got me in a brand new RAV4, always committed to their customers and care about them. Definitely recommend! Spend your money here. Dale & Aaron just phenomenal!
First time here. Great experience. Highly recommended buying from here. Ask for jimmy.
Thank you art for a wonderful experience buying our car. He made the experience so great, I highly recommend him. Also, big thanks to Freddy who made the financial process smooth for us as well! If you are looking for a great dealership this is it!
Had quite a headache to begin with. But after Melissa the appointment lady who was awesome and deserves recognition went out of her way to solve my headache thanks again! And the Anthony and Skylar in service department was awesome and very helpful!! So thanks to them 3 especially my experience came out well!!
Very professional been there already 3 to 4 times to have my car serviced in and out pretty quick theyre very efficient at what they do I like the fact that they send you a video of them servicing your vehicle
Joseph was the service technician that helped me during my visit and he was amazing! Very friendly and helpful. Kept me updated though the entire process. He even helped get me a better price. Definitely will be returning!
Service Dept Is awesome. Anthony S. Is a great Sarvice Advisor. Can highly recommend him as I havent dealt with any of the other team members. Though Service gets 5 stars, sales and finance are quite underhanded and have earned themselves entrance into the single star hall of shame. Be leary if you buy a car from them but have confidence that service will take care of you and your vehicle after the fact.
Fantastic Service Department!!!Fast Simple and Reliable!My new #1 for All Toyota Service!Papa Dan
We bought a used car from Gosch Toyota. Our salesperson was Aland. He is very sweet, always goes out of his way to help us! Tony in sales is great! Jonathon in Parts is great! We love our new Toyota!
Elena and Mario were very helpful and made it easy for us to get our care fixed. Elena gave us all the information needed. Thank you Both for your friendly welcome.
Everyone at Gosch Toyota is nice and courteous, they made me feel like I am part of the big Toyota family. Would I come back to Gosch Toyota for future services? YES.Would I recommend Gosch Toyota to family & friends? That is a BIG FAT YES!
I am a disabled senior on fixed income. Great prices and awesome customer service. Johnathan Sandoval helped me a great deal on floor mats. He is patient and knowledgeable. Thank you Johnathan, you made my day! Denise in the Service Department took the time to explain everything my car needs. I appreciate her honesty, and I know they put the customer first. Thank you Denise. Knowing they do great work means less stress for me. We all need less stress 😀
I worked with Aaron, Freddy and Art for my purchase of a new RAV4 hybrid. Overall, I am happy with my purchase.I do feel the need to add that I felt highly pressured to leave a 5 star review before even making the agreements or seeing the car I was planning to purchase. I was asked twice before signing papers and was reminded when picking up the car. I spent a total of about 5-6 hours on Saturday and Sunday combined to purchase the car. They quoted me at 19% interest rate as a first time car buyer without actually putting the application through Toyota. Fortunately, we were able to agree upon a lower interest rate, but doing so resulted in a lot of time spent.The car I wanted was not in stock at Gosch. They worked with other dealerships to find the car with my exact specifications. I am very happy with my new car.A day after signing the paperwork and cutting a check, I was called and told that I had only made 1/3 of the down payment I had agreed upon the sale. I later received a call that someone hadn’t looked at the check or paperwork and just told a random amount of $6000. The correct amount was confirmed during the second call.
I was fortunate to be paired up with a service sales consultant that had time for me. The previous two seemed like they were driven by quotas not customer service. A shout out to Jason Caudill who put my needs above the other internal distractions. Thanks
My service appointment was wonderful!!! Ned treated me very well and made me comfortable while I waited. The service on my car was actually video taped while being performed and I was able to watch them via text! I can’t wait for my next service!!!
Tony was very helpfully.. and was the best representative that I’ve dealt with! Thanks so much
Skylar York—service advisor extraordinaire 👍 Great experience for my 88 year old Mom .. appreciate the quick and courteous service!
Always fantastic service from this location joesph Santos always gives the best customer service. Definitely recommend and will most definitely be back.
Friendly Service!! Video maintenance check was informative. Vehicle was done in a timely manner!! Definitely returning to this location!
Bait and Switch! Stay away from Tony Garcia, the supervisor, and Sean Hillis, the sales guy! My mother-in-law received a written TrueCar.com price and scheduled an appointment. When we came in at 12:30 pm, Tony Garcia and Sean Hillis told us that they could not honor the written price after asking for various personal financial information (for an all cash (check) purchase). While we were there today, my mother-in-law received yet another TrueCar email with the same priceWe then received a call from Nader Katemeh in Internet sales. I told him what had happened. Unfortunately, even he could not get Gosch Toyota to live up to their word, asking me not to tell the truth by naming the sales reps because this is their livelihood. I told him that maybe they should get a job with a more reputable business if they are too embarrassed to work here! I asked the manager Sonny Rosete if there was anything inaccurate, and he said I should blame True Car. Interestingly, TrueCar.com today shows the price they tried to sell it to us for! When I asked Sonny Rosete if he would sell the car at the price in the TrueCar.com email sent today, he told me no. This place is a scam. Dont waste your time driving from out of town!In case you think youre smarter than us, our party consisted of three California licensed attorneys. These guys will breach a contract right in front of your bear eyes! The promise to sell a specific car at a specific price is enforceable by any buyer.I suspect that the lawyers (like the three lawyers in this buying party) have noticed plenty of issues.UPDATE: These conmen at Gosch Toyota had the nerve to wish me a good day in response to this post after scamming me, my wife, and my mother in law. Internet Sales Manager Nader Katemeh told me he had enough integrity to get another job if Gosch Toyota would use his name to further the fraudulent offer to sell this car. If Nader Katemeh is still calling you, rest assured he doesnt care about your well being, and will be glad to rip off another family to make a quick buck for his boss.Dear Gosch Toyota- Im sure theres a reason you havent sued me for defamation upon any claim that this post is inaccurate! Im sure you know that the truth is a complete defense to defamation! Please honor your word so you wont have to buy fake reviews from overseas to cover your real reviews from here in Southern California!
Gosch Toyota and crew are THE BEST and most APPRECIATED ever! They remember and treat you like family! Art, Tony, Aaron & David are the friendliest professional bunch! There arent enough words to THANK THEM!!! They ALL take their time and really care!!!!!
The service is always great at Gosch Toyota in Hemet! Jason & Ric helped me today. Mark Uy in sales went above and beyond as well. Thanks guys!
Gosch Toyota-Hemet. By far one of the best car buying experiences Ive had...and we brought our kids so that says a lot. We met with Ray Ray and he was on his game, he made great conversation and really hit it off with my husband. He made us feel welcomed and was genuinely a nice guy. We got the VIP treatment our car was perfect pulling off the lot.The process was quick with Jordan who worked up a GREAT deal on a new 2021 highlander! Our family and friends are now looking into getting new cars from here.
Anthony was extra friendly, and took care of all my issues completely and it didnt take very long. It was a very positive experience.
Love the connection the staff has with their customers by providing updates and videos of the service performed! Thanks so much!
Gosch toyota partshector garcia was very helpful and nice and fast to help
Got a great deal through Costco on a Tacoma TRD OR 4x4. Everyone at Gosch was fantastic. We spent the day with Dale, he took us on one of his famous test drives. That man is pure energy, a straight shooter, & very knowledgeable. If youre looking for a Toyota, go to Gosch & have Dale show you around.He actually was very accommodating, & even though we had places to be, there was a delay in the truck arriving, Dale took care of us, & kept us entertained while we waited. He was late for his daughters birthday! Thanks for making a lasting impression.
Tony and Dale at this Gosch Toyota Dealership were nothing short of amazing. They were knowledgeable, efficient, sincere, honest, and worked extremely hard to make sure my transaction was perfect. Tony was literally sweating from running around so much to make sure all of the details of my purchase were perfect. Dale was knowledgeable and gave great advice on the truck I was purchasing. The staff did a tremendous job on follow up and were always kind, courteous, and professional. This was the best auto buying experience Ive had since 1999 and I highly recommend you give them a visit for your next purchase. Thank you guys!
Coming from San Diego, I had a lot to contemplate on my next car. For weeks, months, maintenance on my old car was part of my weekly schedule. So I decided Christmas Eve has the day I was going to change that schedule. I already had a type of car in mind, Mark Uy, who showed me around, listen to my weekly routine helped me changed that. Again, coming from San Diego to Hemet, I am so thankful for his listening ear, service provided and most of all customer service with other team members of the Toyota Family. Thank you to Tony and Ashleigh for helping out with Financing too. Ive been through 5 other cars and the last time I brought a brand new car was in 1995, when I joined the Air Force. So Thanks again for my Christmas Gift to myself. I love it! Happy Holidays and Happy New Year! Continue to be safe during these couple of days of Pandemic 2020.
Great Service!! No hassle no pressure. Went in to browse walked away with TWO great deals!! Service is simple to schedule and always on time. Never had to wait for my appointment and estimated wait time after check in is very accurate.Edit:Service has dropped off a lot. Always recommending stuff I don’t need. How do I know? Because I just got it done! Car sits parked for a while before being worked on and service guys are always joking around and unprofessional.Not to mention the $5 gift card for reviews. Most of these are just for the $5.
Tony is always top notch in providing service at this location! Thank you to everyone in the service dept for your outstanding service and recognition of your loyal customers at this location
Art is the best dealer. He helped me alot in choosing the right car. Everybody is pleasant and friendly. Ask for Art he is very knowledgeable.
I do not recommend this place because they are not honest, they do not comply with what they say. Its been more than 12 weeks since they gave me a refund and I havent received anything. They told me that in 6 weeks I would have it and not obtained anything until today…. I call and they do not solve anything ... terrible service ...
Gosch Toyota rock! Denise assisted me and was efficient, personable and fast!!! With a smile!! Kudos to you Denise! Outstanding!!!My technician Nate was awesome, showing me a video of the service rendered!!!Wow!!!Great Service!!! Love this place!!! Complimentary coffee, water, extra clean restrooms and comfy lounge to wait in with wifi docks so I can log on and work if need be.
TOYOTA GOSCH IS THE BEST! I have never gone to this dealership before because its out of my way. But you can best bet that my next vehicle will have to be bought at GOSCH. Tony the Sales representative made our car buying experience so smooth and delightful, not once did we stress out or feel as if we where just another sale for his commission check. Tony went above and beyond to ensure we got the best deal. He also gave us piece of mind once we left the dealership that we where covered head to toe. If you are wondering what GOSCH has to offer for the car buyer, they have the best car buying experience you can get. I normally wouldnt say this but if you are looking to buy or even have question make sure to ask for Tony Reyes. Thank you Tony and Toyota GOSCH my father in law drove back with a big fat smile all the way back to San Diego.
Jason took great care of me. Very quick turn around. Thanks guys!
Arturo and Aaron were amazing help with getting us a new vehicle. I’m glad to have worked with these guys they presented all options within our budget. Going above and beyond and making it a personal buying experience. Whenever someone looks for a new car there’s no other place to go than here. You’ve earned a lifetime customer.
Hector garcia in parts is super funny and heñps us out. Great service
Dale Ferguson is easily one of the funniest people I’ve ever met. Great salesman, great guy, and I thought that wholeheartedly until I sent my mom who is hearing impaired, to buy a car from him, and he speaks ASL🤦🏻♂️ If there was a Heisman trophy for salesman he’d be the guy. Tom Brady of salesman. You want a car used or new? In the IE? See Dale💯
Jason is great. He is respectful and manages my car as a person. Im glad that Gosch has this professional employed for them!
Great service from Jason, replaced catalytic converter on 2012 prius they where fast only con is that toyota does not offer catalytic converter theft protector 🤔 with all of the customers getting them stolen.
Anthony was awesome! He helped me get what I needed done and even helped me get rental so I could get to work on time. I appreciate the great service.
This was a great experience with the video that allowed me to see the actual vehicle and hear the tech speak to the vehicle and all of it. I know Lexus has been doing this in the past and so I’m very happy Toyota is staring to do it as they’re basically the same company. Great job, thank you.
I had the pleasure of being help by Skyler for my service he was Great very helpful & informative! As well as Ricky & others helping me explore the option of a new car!
Very professional and courteous Anthony from service department has always been great and honest with me.
Had to come in for a recall. I was told it could take up to a full day. I arrived for my appointment at 8. I was greeted by Joe who got my paperwork written up really quickly, and confirmed my number. I caught a lyft home, did a few chores and by 2pm, my car was ready. I went to pick her up, Joe made sure I had the necessary paperwork for the DMV and I got my car (which was so clean I had to check the bumper stickers to identify it). Overall easy experience.
Jonathan was very nice,helpful. We test drove a Sport,it had a lot of power for a little truck. We didnt agree on financial arrangements so we left .But the experience was good.
Great service from joseph. It most certainly was a challenge to get my car in satisfactory working order for a Fair price. Joseph introduced cost saving information on tire replacements too.Turn a kids were given on solving problems that weren’t corrected.Thanks Joseph
I was trying to do maintenance in this dealership coz they have a collision place (though it’s separate which i found out later) they provided a video on what has transpired with the maintenance which I appreciate. They even did a car wash without asking them to.
Amazing dealership. First time coming here, having a realtime video on the job they are doing is quite impressive! Ill be coming to this location from now on.
Good afternoon I have the experience of having a bad experience of the service department today at gosh Toyota. Long story short my car set out in the front an hour and 8 minutes with the engine running and the air conditioning on 105 degree day I went back to check on it and it was sitting in the same spot with the engine on the wear and tear of an engine setting on a hot summer day with the engine on is unimaginable would like to keep that vehicle for a long time that does not help longevity at all. Thank you Gary Byrd
Amazing Customer Service. No pressure Sales people greeted and treated with respect. My wife and I were in the market for a new Corolla Hybrid and tried the local and closest dealer(Temecula) that was too pushy salesman. Tried Gosch Toyota that was 45 min out of the way and their service far surpasses others(Temecula), and well worth the distance. Sales Lady Amanda along with the sales/ finance crew were on point and made the experience GREAT. I would HIGHLY recommend all friends and family looking to purchase a new vehicle to Gosch Toyota
Skyler York was incredibly helpful and friendly, best customer service I’ve ever received. I was in and out with a rental car before I knew it and they finished the service recall very quickly.
I’m Leonel Rosales I bought a 2019 Ranger, thank you Art Ramirez from Toyota to help! I’m in love to mi truck!
Best dealership in the Inland Empire hands down nice people knowledgeable they talk to you there friendly the place is clean what else more can you ask for they do their job correctly unlike other dealerships stay away from Diamond Valley Honda that place is horrible
Took our car in for collision inspection and was in and out in 15 minutes. Very courteous and helpful.
I had a great experience with Skylar in the service department. His customer service skills were excellent. He explained everything in detail to me and was ready to answer any and all questions. He was an honest and quality representative of Toyota.
ALWAYS happy with the service and attention I am given by Tony Schepp…He goes out of his way to take amazing care of me.Love the Gosch Group and family of employees.
I have to give praise today to Gosch Toyota. Wasn’t expecting to walk out with a new car but we did!!! The customer service was off to a great start as soon as we arrived. We were greeted and Aland helped us out. I was very impressed that the Rav 4 had much better features than what we were looking at next door in a Rogue. We are leaving as happy customers and can’t wait to recommend our family to come and see Aland and Keith. They were so helpful throughout the whole purchase. Me and my family appreciate everything that was done today. Thank you Aland and Keith!!!! You guys are the best!
I would like to say I am extremely thankful for Art, Ashley, and Tony. Yesterday I walked in with a Chevy sonic and walked out with a brand new 2021 Corolla. A huge shoutout to Toyota, I will definitely be recommending. Thanks again!!
Gosch Toyota Parts are very cool thanks Hector Garcia for the assistance
Best Toyota Dealer I have ever been to. Professional and great services.
Best dealership I’ve ever been to! Extremely helpful personnel when it came to answering all my questions over the phone and in person. Art Ramirez helped me immediately and sent me photos which was unique since other dealerships seemed bugged to answer the phone. 100% recommend this dealership huge verity and friendly staff. Thank you for helping me get a good rate on a 2020 TRD OFF ROAD. Art and Aaron y’all couldn’t have been better. God bless
Great service! They always make the process easy and smooth. Joseph Santos is super friendly and polite, did a great job!
Very professional, friendly and efficient. Took good care of me and my car!
Making appointment was fast! Service was excellent. I miss the shuttle tho.
Very happy with this service center. When dropping off for service, Im usually out of there within 15 mins. Tech guys are always knowledgeable, and answer any questions. Ive been coming to this Toyota location for 5 years now. Only complaint would be no shuttle service now (due to Covid).
Great place! If you’re looking for an honest, friendly sales person who actually looks out for your best interest Steve is the man!! not only did he understand what I was looking for he made sure to get me the best deal for my car.Steve Kendrick, make sure you ask for him!
Hector was do helpful. He answered all my questions. Got me exactly what I came in for and in the time I told him I had. Thank you for such fast and awesome service. !
I didn’t get to drive home with a new truck but the experience was still second to none. Oscar P worked with me and tried to get me the deal I wanted but we just couldn’t make it work under the circumstances. Steve K who initially helped me kept me informed one when the truck I was interested in was in stock and was transparent about everything I asked about. If you’re in the market for a Toyota these guys will help you out. A1 service
Great service from Art Ramirez and Aaron. We had a great experience purchasing our 2021 Toyota Tundra. I recommend to come and see them.