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Ford Service
1750 Massey Blvd, Hagerstown, MD 21740, United States
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Ford Service

Comments
Ja
Review №1

There mechanic worked on my truck for almost 5 months multiple tows. Over 4500 bucks and I had to have a third party come get my truck. The 3rd party fix my truck for 1800.00 bucks. Runs amazing. Beware of high technical work. If I could give a zero star I would.

Mi
Review №2

Nice people

Ch
Review №3

Dropped off a vehicle the night before and it was ready to go by 9:15 the next morning! The staff was all very friendly and helpful.

Jo
Review №4

Honest employees. Couldnt have asked for more professional service.

Ma
Review №5

I know that mechanics have a bad reputation, especially dealerships. I have had bad experiences as well as good, so I like to give everyone a fair shake before giving my opinion. I will say that Im not going to go back for service again after my last experience. I purchased a set of tires and they were trouble right from the start. They were noisy and rough and I went back several times to try to get it corrected. I thought they werent balanced, so I had my wife take it back and they tried to charge her even though I had gotten the tires there and they offer lifetime rotation. Anyway, after that they said it wasnt the tires, it was my car. Id have to get some front end work, hundreds of dollars worth. I should have pushed them to fix it there but I just lived with it and did rotation myself next time. Well I went back after 10k miles for another rotation/balance and they reiterated my front end work was the cause. Well, I went to an independent shop for rotation the next time because it was cheap, they were close and had an appt. I went back to the dealer for next rotation/balance at 20k. They guy took me outside and said he couldnt balance the tires because theyre worn all the way down. He said a couple of then were falling apart. I said these have 20k miles on them they shouldnt be falling apart. He agreed. Then I told him that I bought them from them and they installed them. Thats when he got quiet. He started looking things up and consulting with others and I knew they were going to try to get out of it. Well sure enough - I couldnt prove that Id rotated the tires every 6k so guess what? Im screwed. I did rotation on my own once when I did my brakes, and I went somewhere else for the one before that, but I couldnt prove it. The guy is trying to tell me that it might not have worn so badly if I had done the rotation. Hah, really? 20k miles and the tires are falling apart, even though Id done rotations. I dont care if I had never done a rotation in 20,000 miles, they should not be completely worn out in that amount of miles. Im not a young and inexperienced kid like the guy that was talking to me, so it was insulting. Ive owned quite a few vehicles and I have had to do this many times. I used to help my dad when I was growing up as I have been very meticulous with my service intervals including my tire rotation. Ive seen many people go way over the recommended tire rotation limits. Ive seen people really go over the limit and Ive never seen tires fall apart after 20,000 miles, rotation or not. And these were rotated 3x in that 20k interval. For them to blame that is wrong and for them to try to tell me that its my front end is infuriating. Btw, I went to a local shop for one of the rotations and I just went to a tire place to get an estimate on tires and neither found an issue with my front end. Thats right, Ive taken my business elsewhere. I wouldnt have written this down unless I really felt strongly about it. Everything Im saying is true, so beware.

Na
Review №6

That is the worst place I ever got a car from

La
Review №7

Fast service

BR
Review №8

Great service

Gr
Review №9

Service techs are rude

Za
Review №10

Good

Information
2 Photos
10 Comments
3.6 Rating
  • Address:1750 Massey Blvd, Hagerstown, MD 21740, United States
  • Site:https://fordofhagerstown.com/
Categories
  • Auto repair shop
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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