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AT&T Store
1601 Market Pl Dr Suite 24, Great Falls, MT 59405, United States
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AT&T Store
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Ku
Review №1

The staff at this store has always gone above and beyond to be helpful. I drive by at least 2 other AT&T stores to go to this one because of the quality of service. I have never left this store feeling like the employees were anything but friendly, helpful, and caring. Keep up the great work.

Ja
Review №2

Amie Smith helped me with my issue. She had all the answers, was very patient, friendly, and just plain awesome. She turned a stressful phone issue into a glad my phone broke when it did kind of day.

Da
Review №3

Manny did a great job with me today, I am going to bring my daughter and wife back from helena to upgrade to an new iPhone. Exceeded my expectations by far!! Excellent young man

Jo
Review №4

Ashley was very professional and provided great service. She solved my phone issues and got me on my way in record time

Je
Review №5

Treshaun and Ashley were both so helpful! They walked us through transferring our services from Verizon. They knew their stuff and did a nice job working together to help everyone in the store. I was impressed with their customer service. Everything was smooth, easy, and enjoyable!Thanks for the great service and friendly atmosphere!-Erik & Jerrica

Su
Review №6

Tyjah was absolutely great!! She was very patient in explaining things to us and got us the best deal she could. She was so kind and friendly which is rare at many places these days! You better keep her...maybe a raise?? Thank you Tyjah!!

Ja
Review №7

Tyjah was an absolute ROCKSTAR today!!! She assisted me in getting several things accomplished today while finding me the best deals available for what I needed! I will definitely be back to see her again when it’s time for upgrades in the future!!!Donita M.😃

Ge
Review №8

Manny assisted is a very caring and yet very professional means.Thank you kindly,Gerry Knight

ke
Review №9

I cannot emphasize enough how positive our experience was at this store this past week! We had an absolutely terrible experience at the other AT&T store in town and decided to see if we could get answers at this store before we switched to another provider and I am so glad we did! Marcus was incredible to work with, he really took the time to explain each phone option we had as well as the promo options available to us as part of our upgrade. I had no idea there would be so many options, but he really broke things down for me and was very helpful in understanding what the cost of each option was. He even went the extra mile to make sure we were getting the best deal. He was very personable, knowledgeable, and professional, I was super impressed.But the whole teams commitment to services was on full display and did not end with Marcus, while we were there another customer had come in with a phone that they had purchased from a different non-ATT store and was experiencing some issues with that phone. Treshaun worked with that customer for at least 45 minutes next to us while we were doing our upgrade trying to figure out what was wrong with that phone. I know for a fact that he did not have to do that because it was purchased from another store and, even if it had been purchased there it was outside of the return window. He did everything he could to troubleshoot before it was discovered the phone itself had a manufacturer defect, but even then he provided the information to contact the company and told the customer exactly what to tell the representative so that they would be taken more seriously and find a resolution.These employees take care of the customer and I highly recommend anyone visit this store.

Jo
Review №10

I feel bad I just spaced his name but I believe it was tre shawn helped me and did a great job. I’m terrible with tech and he showed me a couple things I needed to do to optimize my phone. Manny was doing a great job taking care of another customer and the manager was awesome, and helped both out when needed. Chill attitudes and very helpful by everyone there. Thanks

Do
Review №11

Tyjah was super fast setting up our Apple Watches. Very knowledgeable, she should have every Sunday off!!

Le
Review №12

An employee that no longer works there made a huge error on my account when first began service with ATT wireless just over a month ago. The store is passing the buck to customer service and customer service is passing the buck back to the store and then the cycle starts over. This is the stores issue that the store created. The store needs to own the issue and fix it. Because honestly, Ive been patient. Now I am just angry. I dont know what to do to get them motivated to providing me with theWOW experience. Cuz right now, all I am getting is the whoa experience

Al
Review №13

Thank you guys so much Meka Tyjah and Tre for the wonderful service and no hidden fees. The service is highly appreciated.

An
Review №14

Awesome Team! Very knowledgeable and Extremely Friendly! 👍🏼👍🏼

ma
Review №15

Have the best experience here today, Katie was so helpful and got me through all my needs I had today! Walked me through everything I needed and was so informational! I have been with AT&T for over ten years and love it here every time I come in!

Be
Review №16

The staff was so nice and helpful the young lady helping me was nice and got me some nice savings.. thanks Market place

Tr
Review №17

This AT&T store is by far the best cell phone company I’ve ever been too. You are greeted and given to an associate quickly without waiting an hour like other stores! They offer friendly and reliable information, they aren’t pushy or hide what’s costs will eventually be (hidden costs) they are upfront and honest so you aren’t surprised by your bill. They offer great support if you have an issue with your phone. I would recommend this store to anyone! Also, I got my screen protector and cover for my phone here recommended by the manager Katie and it withstood countless times I dropped my phone! Money well spent!

Di
Review №18

Best help ever and quick

Le
Review №19

DEB WAS AWESOME THANK YOU 🙏 GOT ME A PHONE IN QUICK FASHION

Me
Review №20

Super friendly and knowledgeable staff. They actually took time to help me figure out what I needed. Best service I’ve had in a long time!

Ke
Review №21

My sales rep. Was outstanding, met me at the door when I arrived was very knowledgeable on the apple watch would have gotten the wrong color for work . The only thing there was no displays and trying to find a phone to get as a present and not able to see them was tough but Tyler had pics on his tablet and put us one the phone that was a hit . I did have a problem with the gentleman at the table next to us he was another employee very rude listening to our conversation and telling Tyler to just get this done without the non sales conversation was very embarrassed and felt I had no 1st amendment rights . I will always look to Tyler for the best plans for me . Thanks Tyler

Da
Review №22

Deb R. was GREAT! She was friendly and very helpful! She helped me and my daughter find accessories for our new iPhone 11.I will visit her for all my apple gadgets 😊

Ad
Review №23

Great customer service very friendly helpful and knowledgeable

Ju
Review №24

Deb was a delight to have helped me. :)

Ji
Review №25

Walked in....waited hour and a half. Left. Not one of the two hags working even acknowledged my presents in the store! Drove over to Verizon got me squared away! Thanks Verizon, my home town hero!

Fr
Review №26

This is our fourth or fifth year buying go phone plans from AT&T when we travel South as snowbirds. AT&T prices are fair, and coverage is reasonable. Ive never been to an AT&T store yet where I was not treated like royalty. They offered us an unlimited data plan this year, which I was happy to accept. They throttle the speed in congested areas after 22gb, but that is very generous.

Ch
Review №27

Seriously helped me so much. Knowledgeable and courteous staff, great with technology illiterate people like myself lol. Will definitely be sticking with AT&T. The manager knows her stuff.

Ro
Review №28

Tina has been consistently, extremely helpful and knowledgeable! Once again, I’m very impressed!

So
Review №29

Absolutely outstanding staff, they were very patient and we tried everything until we found something that worked for us. Best customer service I’ve ever had!

Ha
Review №30

The manager at this store has really let me down. I have been dealing with an issue that, Katie, the manager has told me numerous times she was going to take care of and has yet to take care of it. For over 2 months I have had charges on my bill that resulted from a transaction that the store manager helped me with. I have text messages directly from her to me stating she was going to handle this on numerous occasions, and has not taken care of this yet. I have been to the store 3 different times to speak with someone, waiting for nearly 2 hours on one occasion, still not resolved. I just got off the phone with AT&T by dialing 611 to try and get this matter resolved, this phone call was over an hour might I add..... I still have to wait 2 days to hear back from AT&T back office to see if this will be resolved. Katie really dropped the ball on this one.

Za
Review №31

Had a very good experience and fasr service.

ja
Review №32

Guy in the store didnt had any knowledge about any plans neither he asked what price plan suits you and provided me wrong prepaid plan

ke
Review №33

They allways go out of there way to make sure I get great service

cy
Review №34

Great service staff. They got my AT&T - Consumer Cellur, service connected up to my new AT&T phone with voice and data. Only issue is the lack of AT&T service available in rural MT. That is a disaster.

It
Review №35

If you like to wait forever you will like this store. Will never come back and hope they get new management. I can’t imagine the business they lose because so many people come in and leave because of the wait.

co
Review №36

Always friendly and have helped me every time I’ve been in!!!

Se
Review №37

Jesse the assistant manager is awesome!! Very upfront and honest. Knows his business

Mo
Review №38

Excellent customer service! Highly recommend.

Mi
Review №39

Excellent service and great people...

Ad
Review №40

Just okay, I had a transaction with them and they were to call me back but never did. Not so good customer service.

Ti
Review №41

Helpfull and friendly. Easy payment kiosk, friendly staff, appointments available so you can plan your stop, easy to browse...

Mi
Review №42

Walked in the last 30 minutes on Friday and had a GREAT experience with Steve! Had to come back with an authorized account person today and supposedly he was the manager and was SUPER RUDE! I work in customer service and I cant believe he was a manager. So rude!

Ch
Review №43

WORST SERVICE EVER EXPERIENCED!!!! AVOID AT&T BY ANY MEANS NECESSARY!! SERIOUSLY!! UGH!!! WAS STUCK WITH TERRIBLE PHONE SERVICE FOR MONTHS!!! SO FRUSTRATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lu
Review №44

We bought 2 phones here. Weve had service here for many years. They work with you too.

Ar
Review №45

Great service. Better than Verizon any day!

Jo
Review №46

Everytime, which I might add is often, is a relaxing and fun experience, the staff are knowledgeable and will make sure you leave happy and also make it a point to show you that you matter not your money, unlike the other companies I have visited where I was made to feel my money was what was important....Big shout out to all you guys thanks for everything.

Ti
Review №47

The staff is always awesome. Keep UP the good work

Ch
Review №48

Great service. Everyone there rocks! Sherman, Tina, Katie Teddy and the rest of the crew will do everything to help you resolve your problem or get you the device you want.

L
Review №49

I came into the store at 6:30 PM, I had to wait 30 minutes to be helped and by then it was 7:00 PM and closing time, I only had a quick question and I had been directed to the store by an ATT rep on the phone. I came in to ask about a promotion regarding the phone I had just spent 879.00$ on from the ATT site. I had preordered the phone and there was a promotion just after I ordered it. I get a gentleman named Sherman, I ask him about it and he said nope we dont do anything like that I let him know I just talked to someone and they directed me there. Again he insists they dont and wont do anything like that and doesnt know where I heard it. Was very unhelpful through the entire affair. I would never go to this store again. Since I bought my phone outright I will probably be switching because of this.

Je
Review №50

I went in with a very specific idea and with Tyler help, came out with just what I needed

Ch
Review №51

Tina Green was very helpful.

Ke
Review №52

Deb Ramstead goes above and beyond to help her customers.

Ja
Review №53

Staff was very rude did not want to help if could give less then one star I would.

fr
Review №54

Just left this store after spending 30 minutes waiting. Made eye contact with every employee. I have purchased $1000s of dollars worth of phones from them, and at least one phone from three of the people working today. Terrible customer service. Disappointed.

Ch
Review №55

One of the rudest biggest lying places around stay away! I will be canceling service.

ro
Review №56

The best customer service. Ask for bob

Lu
Review №57

Good service and very professional.

Ca
Review №58

Fantastic customer service from Jesse.

Ca
Review №59

Very helpful, knowlegeable, pleasant & patient.

He
Review №60

Great customer service and staff

Mo
Review №61

This is the only corporate ATT store in the city.

Ro
Review №62

Helpfull

Bi
Review №63

Professional and helpful.

Je
Review №64

I love it

Sm
Review №65

Great service

De
Review №66

Great service

Information
9 Photos
66 Comments
4.2 Rating
  • Address:1601 Market Pl Dr Suite 24, Great Falls, MT 59405, United States
  • Site:https://att.com/stores/montana/great-falls/198546
  • Phone:+1 406-545-5290
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
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