My overall experience between buying my vehicle and services on my Infiniti Q50 have been above and beyond! Thanks to Craig,Ha and Adam I will continue to use this dealership for future needs.

Service and sales here are both excellent.Ha Truong is honest and fair. I’ve purchased many cars, new and used, with his assistance.Adam Underwood in service keeps me informed about service issues and offers a fair assessment and price when my cars need service.I’ve had nothing other than an excellent overall experience here. Highly recommended.

A great buying experience from a knowledgeable and engaged sales team. I am happy with my purchase

If this review was strictly about the buying process, I would have given them 5 stars. Initially Moe was fantastic to work with. He and my husband had been talking extensively about a 2007 Toyota Tundra. Moe had assured us the Toyota team had done extensive work to make sure it was in good condition.While test driving the vehicle, I had noticed intermittent acceleration issues and even had Moe come with to get his opinion. I was told “this is how Toyota’s drive”. Again, assured Toyota techs had checked out the vehicle we proceeded to buy the truck.We paid to get it delivered, the truck barely made it out of Grand Rapids when the transmission went out. Infiniti did take the truck back to get serviced and paid for the tow. They provided a loaner which was also nice.Communication at this point between us, the sales associate and manager was going well. We were updated appropriately and the transmission was replaced.Fast forward to less than a month into owning the vehicle and it began to go into Limp Mode. We contacted Infiniti again with concerns with possibly the transmission. We were told if we could get the truck to The dealership they would “look into it”. We live in Kalamazoo so arranged to have it towed to the dealership. From that point on we were very in the dark about the vehicle and what was going on. We told the dealership team we were leaving at the end of the week for vacation so just needed to be updated on the status and if the truck would be able to be serviced before then.Between my husband and myself we called servers times to get updated and were told we would “hear right back” after Moe was going to check with the service team. This was not the case. We finally got an update of value 2 days before we were supposed to leave town. Per Toyota the throttle body needed to be replaced and quoted $950.In the end my husband ended up driving to get the truck and replace the part himself. The sales team didn’t even come out to update him when he was there.Overall the buying process went smoothly but once the ink dried we felt like we were tossed to the wind. Sure loaners are nice but it doesn’t make up for lack of professional communication and reliability/trust in the service department.

Have been satisfied with the experience save for unclean explanation of what I was paying for in the maintenance/ oil change tire rotation. I believe it was in the 100,000km warranty not 100,000 miles. My previous Infiniti had the latter and I mistakenly thought the same quality warranty would apply to a vehicle made in Canada. I thought I had plenty of miles left to receive the service I believed I had purchased.

My wife and I recently purchased a pre owned vehicle from Infinti of Grand Rapids. Craig and the team did an amazing job yet again! Over the years we have purchased a number of vehicles from IOGR and they always make it an easy transition. If you are looking for a vehicle, new or pre owned I would suggest calling and talking with Craig or Ha. True professionals!

We are very happy with this dealership. Both the sales and service departments are excellent.

I brought my car to Infiniti of GR for an interior and exterior detailing. Omar and Adrian did a really good job. For example, even though I clean and interior weekly (including vacuuming the front seats with a small brush attachment) when I picked my car up, the front seats looked brand new. Similarly, even though I hand wash and wax my car very regularly, the exterior polishing and waxing they did made the black paint “pop”. I’ll be back.

Even during the “plandemic” Adam Underwood and his staff EXCEL. Adam is thorough, friendly and beyond knowledgeable. I’m always greeted with a sincere smile and leave feeling Blessed and filled with new ideas to take my Q60 to the next level💕It’s always a pleasure 👍👍👍

You cannot get any better customer service than from the guys at INFINITI of Grand Rapids. A huge thank you to Brandon, Kyle, Adrian, and Adam. You guys went above and beyond as always to get my Christmas presents installed so quickly and professionally. You take care of my Q50 RS like it’s your own. The installs look great.

First time customer at Infiniti GR and couldnt be more pleased with new QX50 and the service and professionalism provided throughout the process. Quick, responsive and exceptional follow up. Thank you Ha Truong.

They are amazing!!! So friendly!!!! Went above and beyond!!

We just moved to Grand Rapids from Indianapolis and my QX60 was ready for its routine maintenance. I was able to get in quickly and when I was there, the process was great! Friendly, clean and safe. My tires ended up not needing rotation, so I appreciate the service person saying so and saving me money! Thanks!

Great experience. They couldnt have been more helpful. So far the Infinity QX50 is my #1 choice but more to see.

Top notch! Had a very seamless purchase of a new vehicle while working with Craig. I truly felt like we worked together to come up with best deal. Really enjoyed and appreciated my interaction with all staff members I worked with.

Beautiful location! And the service was top notch! Shoutout to Ha Truong for managing my purchasing experience!

Great service great people love this place

Great experience with this dealership. Worked mostly with Scott, but also Joel. Genuinely felt they did all they could to meet my budget and preferences. Leased a QX60 and very happy so far! Worth the drive from Lansing!

We recently purchased a new to us vehicle from Nick at Infiniti & had a great experience. We ran into a couple of minor unforeseen hiccups during the process, but they were quick to remedy the situation without hesitation. Everyone we encountered at the dealership was friendly, helpful & responsive. Would not hesitate to buy from them again.

I have had the best service over the 7 years I have been with this dealership. Service department treats you great and they are fair on pricing. My QX 80 keeps going and going, 155k miles.

Great dealership, friendly and customer oriented.

This was the best car buying experience. Very Professional and excellent service. Would highly recommend.

Went to go look at a pre-owned Acura. For starters, when I asked about the condition of the car, the gentleman told me it was great. The photos online did not match what I saw. Online, it was in perfect condition. I drove an hour to go see it and had arranged a time and date to come test drive it. When I walked into the office of the gentleman I had an appointment with, I noticed he was searching vacation hotels and travel stays on his work computer and quick tried to cover it up. They didn’t even bother washing the car. The trim on the outside was coming up because it had been in an obvious accident and just pieced together half baked. Dents and scuffs all over the place. The trunk hatch was misaligned. Missing screws/clips from the wheel well. The clear coat on the impacted fenders from an accident was peeling and had an obvious texture difference (like an orange peel) compared to the rest of the car. When I addressed these concerns, they said they weren’t going to fix it and were going to sell it as is. Then he had the audacity to tell me to remember that it’s not going to be in perfect condition because it was pre-owned. I totally understand that. I have purchased pre owned cars in the past. I would have expected higher quality from Infiniti. It felt like this car came off an auction that no one wanted. I don’t know how this thing passed inspection. With so many exterior red flags, I can’t even imagine how neglected everything under the hood was. The gentleman pulled the whole “well you will want to make a decision quick because it’s an Acura and they sell fast”. This one had been posted for 30+ days and I could see why. I won’t be buying a car from here. Went to Sharpe BMW instead where they actually cared.

I have been taking my G35X to Infiniti of Grand Rapids for 10 years now for routine maintenance. They are a top notch service group, easy to schedule service and stick to their estimated repair times. If not, they bend over backwards to accommodate the customer.

They made buying a car a new and refreshing experience. Courteous receptionist, no pressure sales professional and quick and easy to deal with financial department.

Just bought an 2018 Infiniti Q80 my experience with them was phenomenal I want to thank Moe salesperson he was very thural with tour of of the whole facility I have bought many cars and never got that type of service everyone there was great if you looking for a new or used car go see Moe he will take care of you with top of line quality service you won’t be disappointed thank you Moe for the wonderful service you providers me the experience was wonderful

I had an oil change and tire rotation. The service experience was wonderful and very professional. The waiting area was very clean. I highly recommend this place to others.

With an expiring lease contract, we entered Infiniti Grand Rapids to browse their SUV selection. The service was professional from start to finish. We felt welcome with up front pricing and incentives to make our choice clear. Ha along with the whole team made us clients for life. Thank you!

Though I only came in for an oil change, the experience was the difference of night and day compared to my dealership in Los Angeles. The service was fast, professional and very courteous! Another advantage to moving back to West Michigan from LA!

Thank you sooo much!! I am soo in love with my 2015 yukon xl slt. Joel was friendly nice an made things happen. They even drove it up north to my house. You will see us again an friends an family 😉😊

The staff at Infiniti is incredibly efficient and professional. They were able to answer all of my questions, and I left feeling very comfortable with the quality of care they gave my car.

They are great to work with. Straight up front about pricing, and features. We learned a lot about what we were shopping for. We told them what we wanted, and our price range. We drove home exactly what we wanted the next day! Definitely will do business with them again.

Took my car in for a detail, was not disappointed. Inside and outside were immaculate and they didnt take very long.

Purchased a used 2016 Honda in Oct. 2019. The vehicle had 59,000 miles, the powertrain warranty is typically good for 62,000 miles, I mentioned this in the purchase process, was not told otherwise. Transmission ($3000) failed 2 weeks after purchase. No assistance from Infinity, no assistance from Honda. Apparently if a vehicle is bought from a different country (Canada in the case) the powertrain warranty is null and void. Its referred to as a gray market. Id steer clear of this place.

Brandon is the best Service Consultant to work with. He always comes through to help me out, even when its not the most convenient for himself. Hes honest and very helpful. Always ask for Brandon!

Scott at Infiniti here really took care of us. Navigating the purchase of a vehicle in the midst of a pandemic meant a bit more complication but he was able to help us navigate through it without issue. He worked with us on financing options and ultimately gave us the best price on our trades as well. We will definitely be back in the future when the time comes!

The service department is top notch, Brandon and Todd handled my vehicle like it was theirs.

Very good. Appreciate Adams service. But $40 to rotate the tires??

Have used and referred Mike at Infiniti to several friends and family. He sold a car to my sister, my daughter and my son-in-law. He wasnt high pressure like a lot of car salesmen, he made sure that he found the car that fit their needs. Not only that, but after the sale, when there were a couple of issues, Mike was right on top of it to get them fixed quickly and without any problem. I would highly recommend Mike to anyone who needs a new or used vehicle. He is one of the best in West Michigan.

Sales consultant Sean Cubbler was great to work with. Very pleasant and no pressure for a sale. Sean answered all my questions and worked with me on my concerns about the vehicle I wanted. We quickly came to an agreement and within a few hours I had a new car at a great value for what I paid for it. Thanks Sean! Sabrina Nelson also did a great job with my financing. I was in and out in around 30 minutes.

INFINITI of grand rapids has been amazing. We bought 2 cars from them. One has had a few issues. We have worked with Brandon everytime. Brandon has provided top notch customer service. Thanks for everything you guys do!

Best dealership in town.

At infinite you get one of the best services in town.I always buy infinite.

We have owned 7 infiniti s and loved this dealership for the honest sales and service. Great thanks to Craig Ressell the executive director.

We had a great experience purchasing a vehicle from Craig at Infinti of Grand Rapids. From our first interactions, to the final details, Craig was professional, honest, and clear in all communication. After several negative experiences with other dealers in the area, it was refreshing to find a professional who made car shopping a pleasant experience. We also love our new Infinti QX50.

Ha Truong is an AMAZING sales consultant. He made the experience of buying a car stress free and smoothly. I would definitely recommend him!!

Kool place

Staff are nice and very helpful.

I want to share my exceptional experience with Infiniti of Grand Rapids. I leased a 2019 QX50 last year and had it serviced at Bommarito Infiniti in Ellisville MO. Every 5000 and Prior to moving to MI one last time in Aug. to make a long story short the service tech did not tighten the oil pan plug and it worked it’s way loose and eventually during a trip let loose and the oil with it damaging the engine. This is not considered a warranty issue and The service Director at Bommarito denied any possible responsibility of the error. Two ways an oil plug fails. One it’s faulty or 2 it was not tightened and only people to ever touch under the hood was Bommarito you draw the conclusion.A huge thanks to Brandon Ruiz and the team at Grand Rapids on restoring my faith in Infiniti for they went to work to make sure that the issue was corrected when they had no real skin in the game. Saved me a ton in attorney fees and the one thing you don’t ever get back time.Bommarito and the service director Mike should be ashamed especially during a time when we are all facing challenges.

Recently had a great experience in the search for a vehicle at Infiniti of Grand Rapids. Finding the right fit with a car can be a daunting task and Sean made it as easy as possible. He was knowledgeable about different options available to customers and his assistance was greatly appreciated! If you are looking for a dealership that cares about the service they provide, look no further. Thanks for everything!

Recently purchased a used BMW with the help of Jon and I can confidently say it was the best car purchasing experience I’ve had to date. The customer service and attention to detail was top notch and couldn’t have gone off better. Zero pressure and all around quick and easy processing. Would buy from again and will recommend to everyone.

This is the second QX50 leased through Infiniti of Grand Rapids in 3 years.Ha Truong, the Sales Consultant I dealt with, is an outstanding professional with in-depth knowledge of products that he sells. He is the primary reason for me to choose Infiniti of Grand Rapids after shopping around elsewhere for QX50 and other premier brand SUVs.

This was by far the best car purchase experience I have had given the level of professionalism and care. Not to mention, they had great prices on their used vehicles (I shopped around and they had the best priced, gently used, 4Runner which I LOVE calling mine now).Jon Busch was incredibly timely in all communications and made the process as seamless as possible. I had recently moved out of area, but due to their great price on the 4Runner I was looking for, I reached out to Jon. When I arrived on site finally, I was there maybe 30min tops before I was driving my “new to me” wheels off the lot. I truly felt like they cared about my experience throughout the entire process.I strongly recommend considering a car from Infiniti of Grand Rapids (ask for Jon Busch) before purchasing a car from another dealer.

The dealership is always very clean. I always get exceptional customer service!

If you are looking to buy a car I highly recommend visiting Truong at Infiniti Of Grand Rapids he is a very smart sales consultant that knows a lot about Infinitis. He will give you all the knowledge he knows about the car and review everything with you he is not there to just to make a sale he makes sure he gives you the time and effort to present the car to you and doesnt just give you the keys to test drive. He makes sure he presents the car to you and is taking care of you when you are there to make everything go smooth as possible. Very smart guy highly recommend giving him a shout and seeing him if you need a car !!

Craig and his team offer the best sales and service experience Ive had in GR. Every encounter Ive had with this dealership has been excellent.

Recently purchased a used Nissan with the help of Sean. It was easily the least stressful car purchase Ive had to date. Sean went above and beyond and was extremely helpful throughout the whole process. I would definitely recommend purchasing a car from Infiniti and ask for Sean.

After car shopping for weeks trying to find the right fit on a lease, I ran into Scott at my place of work. I explained to him that this was my first time leasing a car and had been at multiple dealerships looking for the best fit. He gave me his card, I followed up, and the rest is history. I worked with Jon once I arrived at the dealership and I was not disappointed. Extremely professional and really took the time to answer my questions... which I had a lot of. From start to finish it was my best experience at any of the dealerships I had visited. Friendly, not pushy, and professional. What more do you want from a salesman? 10/10 for the entire staff. It’s well worth your time to stop in and see if an Infiniti is for you.

We worked with Jon Busch to purchase a pre-owned vehicle and had a great experience! He was a great communicator, friendly, and took the time to give us information on the cars we were interested in. He worked around our schedule to make things go as smoothly as possible. Highly recommend.

I absolutely loved my experience at Infiniti of Grand Rapids! The vehicle was priced great and the service from beginning to end was amazing. Sean C. was very helpful every step of the way. I love that Sean was accommodating and available to answer any questions I had even after I left from the test drive. There was no pressure to buy and he was very transparent. Patric also made the signing process extremely easy and quick. This was an awesome experience! If you’re looking for your next vehicle go to Infiniti of Grand Rapids ask for Sean and experience the difference of EXCELLENCE!

Excellent customer service and attention to detail !

Bought a Subaru last week. Worked with Sean C. and so happy with my purchase. Sean was very nice and helpful along with the rest of the staff. I wasnt able to closeo my car that day so they delivered it to me the next day. I highly recommend this dealership for your next car

The salesperson I dealt with, Sean, was not unlike the 2012 Chevy Cruze I purchased from this dealership; a hidden gem, high efficiency packed into a small frame. Sean was adept at helping me shop their inventory, identifying cars (and car payments!) that suited my needs. Purchasing a car is an important financial decision as much as its an emotional decision and Sean respected and met my need to feel comfortable and confident in my decision making process. I cannot speak highly enough of his professional, courteous service in my search for Penelope (Cruze). Thank you, Sean!

I recently purchased a new vehicle from Sean Cubbler at Infiniti. I was impressed with how upfront he was with pricing and the value offered on my trade. I got what I wanted for my trade and felt great about the deal on the new vehicle. He made sure everything was streamlined and my time was not wasted. I encourage anyone to speak with Sean if they’re in the market for any vehicle - Especially if you appreciate no nonsense, to the point transactions.

Great customer service, service department, nimble, flexible when in needGM Craig, the best

Sean as gone above and beyond to provide top knotch service to me and my family. He has kept in touch to make sure my vehicle has met my expectations! I have never felt like I was dealing with stereotypical “car salesman” trying to just get a sale. Sean knows good and fair customer service.

Its like im invisible when I walk in, I go in looking for a new car but I guess they forgot how to greet a new customer and just ignore them completely. I dont know if it’s because of my age or not because I saw an older couple walk in after me they were helped and greeted immediately.

Service got me right in and parts ordered for an issue they’ve never seen before on my Q59s! Adam in service was a huge help. Great experience

Thanks Ha for the new car! I love it.I have been going to this service center for years until I moved across state. The service was always prompt and timely and I enjoyed the fact they always had a driver available or a loaner vehicle available. Not all service centers across the state always had that as an option. The people at this service center are also very friendly and nice. They seem like very good people.

Service got me right in and parts ordered for an issue they’ve never seen before on my Q59s! Adam in service was a huge help. Great experience!

Service dept is. The best. Much better than the jaguar and range rover dealer

Great customer service, really helpful and always willing to go the extra mile.

Purchased a used car from Infiniti of Grand Rapids. Agreed upon price, put deposit down then they came back and tried to charge me $200 additional dollars. Expect duplicity. Within three weeks or purchasing and their full inspection of the vehicle, I had $1800 in repairs on multiple items, including replacing the entire radiator. Took them two days to diagnosis, while I went with out a vehicle. They would not stand behind their inspection. They offered me a $300 discount. Had it all done by another mechanic for $800. From the service department, to sales, to the general manager, they were very unresponsive and arrogant, not interested in customer service whatsoever. First time going to a luxury dealership, very disappointing. The only thing luxurious is their superior attitude and their prices. Have your vehicle inspected by an independent mechanic, if you go here at all.

Fantastic service by Craig Ressel. The whole dealership is great. Getting through finance was about 5 minutes and no pressure. Other dealers can literally spend hours convincing you to sign up for tons of extras. These guys explained things and let me make the decision. Great experience and I would highly recommend this dealership.

I am disappointed in the correspondence regarding a car purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspection) to the Audi dealership to have something repaired that was covered under warranty. The overall inspection was done at Infinity Motors where they changed the oil and tested various functions expected (brakes, etc). However, I took the car to my local Audi dealership because of a leak under the hood that appeared the first evening of ownership. First, I learned that the oil put into the vehicle was the wrong type of oil and had to pay $147.00 for an oil change to have it all drained. Second, I learned that the power steering unit needed to be replaced to the tune of $1229.00. There were other things missed in the inspection, but I only asked for these two, very obvious repairs to be covered. I asked for a response within two business days and they quit corresponding with me as soon as I pointed these two items out that could have been devastating the life of the car if not taken in right away (one day after purchase) I’m disappointed to say the least in the lack of being told, repeatedly, “I will make sure the car is good because I want this to go well and for you to like it.” At minimum, they should expect more out of their own auto technicians and make it right. It’s not my style to leave a review like this, but I have given plenty of time for them to respond. I need this fixed.

Infiniti of Grand Rapids refused to perform CPO warranty work stating the part was not OEM, despite the vehicle being CPO, having its inspection, and the part never being replaced after the vehicle was sold to me as a CPO. It seems the dealer does not stand by CPO Infiniti vehicles if from another dealer and refused to work with the other dealer.

Felt like royalty. Came from North Carolina to purchase. Just based off of professional phone calls buy my salesperson Ha Truong. I knew this is where I wanted to buy a hard find of a Q60 Hardtop convertible. Its beautiful and they were completely honest about all details of the car. Thanks so much! Dealership is beautiful top notch. Squared away team. Thanks Scott, Ha, and entire crew. Ha even followed up that my drive back to NC was ok. I would do it all over again. See you later for my SUV.

We bought a used Toyota Highlander from Jon Busch last week. It was an awesome experience. The car was just what we were looking for and the price was good. We test drove it and the manager and Jon stayed late to make sure we drove the car home that night. To say they went over and above would be an understatement. When I got home I had a chance to see the vehicle better and I am very pleased. Buying a used vehicle is difficult but this vehicle is in awesome shape. Jon was very knowledgeable about the car even though it was not the brand he is a dealer for. The service at that dealership was what you would expect from a high level brand like Infiniti. Jon made us feel like we were the only customer in the store and devoted his time to making sure we got the right vehicle. I would highly recommend Jon as a salesman if you want to have a comfortable buying experience. I would highly recommend Infiniti of Grand Rapids. They are a class act.

Infiniti of Grand Rapids provides excellent sales and maintenance services.

RUN AWAY!! My husband purchased a used QX60 in 10/2019. The dealership did NOT do a thorough mechanical assessment /repair before they sold it. In 6 months, hes added 25K miles. He has had the following issues: Back bumper fell off (missing clip), ABS sensor broken, mice living under the hood (PU!), the hood cowl missing, resulting in water entry and chronically wet/mildewed carpet, rusted exhaust pipe -fell off, new front struts, and he just had it towed today because it wont start! Dealer/Craig/Scott were of little help - they did the initial clean the ABS sensor (no replacement) as a good will effort (and tried to sell a warranty) but that is all. As recourse, they tried to sell him a new 50K$ car (5600$) down that is not affordable with negative equity. Why not stand behind your dealership and take this POS back in no cost even trade for another QX60 with similar year/mileage?? The Audi he traded in ALSO had mechanical issues, which he disclosed. Unfortunately, the new owner is having issues, and contacted my husband about it after researching past repairs. Obviously Infiniti of GR are scam artists!

The quality of vehicles are outstanding, and so is the quality of people who work here. When I met for a test drive the vehicle was ready when we arrived, they were very hospitable, the price was right, they were prompt with answers to any questions, the paperwork went quickly but they were very thorough with the details. The entire experience was an enjoyable one. I will be doing business here for years to come.

Great service, my car always looks and feels brand new after a service here.

I have purchased 3 new Infiniti vehicles from this dealership over the last 10 years from the same sales person. The level of service I have received has never been less than excellent. Even though I am a customer, the staff in all departments take service to a higher level and treat me like a close friend. While so many businesses today talk about providing great service, this is one of the few that actually perform at that level and on a perpetual basis. My salesman welcomes me every time I stop in the showroom, even if I am there for a service appointment. He has also engaged in fair negotiation on the purchase price of each of my vehicles even though there is no other Infiniti dealership in the vicinity. The service department strives to ensure that maintenance related issues are resolved in one visit. Numerous times over the years when I have had minor vehicle performance issues arise, I stopped by the dealership expecting I would need to make an appointment and the staff fixed my issue on the spot. The service department staff are also very accommodating in providing a free loaner vehicle when I am unable to wait on-site during service appointments. I highly recommend this dealership not only for the facility location, cleanliness, convenience of operating hours, free beverages/snacks, usage of loaner vehicles, and fair pricing on service and sales, but most importantly for always treating me like a best friend and demonstrating that they are always there for me.

Great experience with this dealership. Jon Busch was my salesman and very helpful. Everything was up front and on the table. No surprises. Thank you again for the great service.

I recently leased a QX60. It was my first experience leasing and Jon Busch and the team at Infiniti of Grand Rapids were very patient and helpful in answering all of my questions. Throughout the process, Jon was quick to respond to my emails, helped me find the car I wanted and made the entire experience easy and pressure free. Before I drove off the lot, Jon took the time to go over the car with me in detail and answered even more questions.I highly recommend Jon and the team at Infiniti of Grand Rapids and look forward to working with them in the future.

I recently bought a 2010 Ford Escape Limited from this dealership. I was very happy with the service that I received from them. I needed a new vehicle quickly because I had recently had an accident where my car was totaled. I signed my paperwork and went home with plans to pick up my new car the next day. When I got in the car to drive off the car was dead. They checked the battery and said that I needed a new battery. They changed it right away while I waited and I was able to make it to an appointment I had scheduled that afternoon. However, I continue to have problems with the car dying on the way to the appointment and on the way home. I stop by the dealership that evening and they gave me a loaner car until they could try to figure out what was wrong with my car. It turns out that it was just a loose wire on the battery which they fixed and I picked it up the next day. I havent had any problems with my car ever since. Even though we had a little bit of a hiccup in the beginning this dealership did whatever it took to make things right. I would definitely go back there or recommend this dealership to any of my friends.

Very helpful and easy to work with. Nice driving vehicle.

Great service and sales teams! Thorough, honest, and detailed. Know what your getting and it’s value before you buy!

What a great experience we had shopping for our 1st luxury car. (We are 72 and currently in the process of spending our kids inheritance :).Ha, our salesman, was extremely knowledgeable, but more important to us, was the time he took with explaining so much about the luxury class of car and his patience with our many questions and test drives. We narrowed our search between the QX50 and QX60 and choose the 60 mainly due to the slight difference in the comfort.

Were new to the Infiniti family but not new to buying cars. Over the last 30 years and only needing to deal with one car guy we have been spoiled with complete transparency. My first attempt to purchase was through another high end car dealership and experienced the typical BS one would expect. I then called Ha at Infiniti, simply told him how I prefer to work, the transparency I expect, the honest directness I like and guess what? Ha provided the EXACT level of service I requested. I not only would strongly recommend this dealership due to their extensive level of customer sat and thoroughness but also will be back to buy my next two vehicles.

I recently purchased a used vehicle from Scott and could not be more pleased with the entire sales process. I have purchased many cars, and have never had such a great experience. They went above and beyond to get me into the vehicle that I wanted. I would highly recommend this dealership!

I really liked the experience I had at Pfeiffer. I was looking for an Infiniti, and we dont have many options in Michigan. Despite the lack of options around, they were willing to negotiate the price, which was very important for me to close the deal. Craig Ressell did a great job. The dealership looks classy and quiet. I got there 12:45pm, test drove the vehicle and left with a brand new SUV in less than 1 hour. No hassle, no waiting, nothing.

We purchased a used Infiniti with 29K miles on it. During the the pre delivery inspection we had them check the tire tread depth. We were told that the tires had 70-80% (equivalent to 7/32- 8/32) tread left on them. A couple days later our son who is a mechanic noticed that the tread looked low so he measured and he said the tread was only 4/32. We took it a tire shop and they confirmed 4/32. Grand Rapids infiniti never should have sold us a vehicle with tires that low. We asked them to fix it and they said they wont replace them with new tires. The sales staff is friendly, however knowingly selling a vehicle that has unsafe tires is not acceptable. They didnt even try to work with us on getting it fixed like offering to get us tires at cost. These tires are expensive, $350 ea retail price.Edit: They contacted me and told me that they would offer me a set of tires at their cost..only if I removed this review. Ive been in touch with Infiniti customer care.

They fixed my baby up just like shes brand new again!

I worked with Jon when purchasing a used QX56. He was very helpful in the purchasing process and didnt push me in any direction. He was fair, honest, and transparent. I will work with him again when I have the opportunity.

Nice experience buying a used QX50. Jon Busch worked with me, patiently, while I test drove three different vehicles (QX50, QX60 and an Audi Q5) answering all my questions and was thorough and professional.Jon worked with me on a trade in of my son’s G35x and put together a fair deal on the cars. Paperwork and processing was smooth, quick and the car was clean and ready to drive home. The extended warranty options and vehicle care programs were offered and explained thoroughly without any pressure or pushing. The dealership is well laid out and everybody I interacted with was professional from the front desk back.

The moment of stepping into an Infiniti was breathtaking. Ha Truong made the experience much more valuable! He was professional, looked out for the customer and made sure my lease/purchase was seamless.Dont hesitate to reach out to Ha at Infiniti of Grand Rapids! Youll find the car of a lifetime under his care!

I have always bought competitive luxury cars prior to purchasing my Infiniti. I couldnt be happier with the vehicle itself and the service I am provided. The staff and facility is top notch. I couldnt be happier that I made the change!

Bought my Q50 from here about a year ago, had a sensor go out on me. I called on Monday and my car was fixed on Tuesday. They even gave me a loaner for the day. They went above and beyond my expectations. Rashodd is awesome and very helpful. Thank you guys!

I have purchased multiple cars from this dealership. The staff is always friendly and easy to deal with. They make every purchase and easy and wonderful experience. Cant wait to get my next car from them.