My husband’s car needed repair from bumper accident and they repaired it in two weeks time. They also sprayed his left passenger car door which was a different color for free. Thank you so much for the great service.

Very disappointed. Will be contacting them and my insurance company.Needed some box repair on my truck from an accident. They did an excellent job of repairing the one side. The other side and bumper had noticeable damage that was never touched. There is a hose on the underside of bed that is only connected on one end, they left wires for my backup and box camera just hanging (zip ties are now holding them up. My taillights were not hooked up.

Brought my car into here after getting in an accident. Cant trust their automatic text system as apparently it is not accurate for when the car will be completed. When I called the shop about the confusion no one took responsibility or offered an apology. Picked up my car when it was finished and the windshield fluid pump that they replaced was not functioning properly. Ive now left two voicemails over the course of several days with no response. Staff has trouble with personal responsibility, professionalism, and timeliness.

The actual body work completed as well as suspension appears fine. They would have gotten a higher rating if my exhaust pipe had not been broken in the process. Customer service response was it was rusted..we will see if your insurance will pay....Broken and rusted are 2 different things! I always use another shop for body work & let my adjuster talk me into this one..Never Again

I had an amazing experience with Abra! They did a phenomenal job! My car was finished much faster than estimated AND they cleaned out the interior of my dirty vehicle!! They were extremely professional and kind to work with!I will definitely use them in the future for my vehicle repairs!!

I have used Abbra 2 times for collision repair now. Both times they did a great job. My car was finished earlier than I expected. The use of their loaner car made the whole experience easy to deal with.These people are easy to work with and very professional

By far one of the best places I have come into contact with. The service is awesome. And I couldnt be more thankful for Justin. This guy is very professional, and accommodates my disability with professionalism and empathy. Need more people like him in the customer services field. Money well spent thank you, thank you, thank you.

Car looks awesome, slight issue with my window and they went above and beyond to fix it.

Great process, automated updates, got my vehicle into the shop in a timely manner and was completed a day ahead of the estimated completion! Great quality! Very happy!

Professional and quick shop made my car look like new after it was hit while parked. They made everything simple and easy. Complete confidence in their work.

I worked with Justin and I had an excellent experience 10 out of 10 as far as communication and the entire process from getting the estimate until the delivery of service.The part did not come in the first time I dropped my vehicle off but he explained the situation and was candid and it was not a problem. I will use Abra again for servicing my vehicle.

Love the customer service! The service was fast and right in the Mechanics was sweet! Will definitely go back

Justin did a fabulous job keeping me updated on the status of my vehicle throughout the two week repair process. Justin & my insurance company worked together very well which was helpful & appreciated. We thought my car was complete after a week but then learned of an additional issue caused when my car was towed. Just again stepped in and worked with both parties, keeping me informed the entire time. Thank you Justin & Abra for taking such good car of me & my car!

I was visiting family over Easter weekend. While backing up, I snagged on a guide wire on a telephone pole that was in my blind spot and it ripped off the front bumper of my 14 GMC Yukon Denali. It was hanging on by a thread. We called Abra first thing Monday morning and they saw me right away to get an estimate. I felt so foolish but they were all so kind and professional the entire time. I was flying out for a week and could leave the car there to get fixed while I was gone. They took care of everything, fixed it good as new and even detailed the inside of the car. I cannot speak more highly of this business and all the people I encountered. Thank you so much for an excellent job.

Great communication and timely service. Staff was very easy to talk to and very knowledgeable on products. They made it very quick and tress free.

Very professional and good service. They have worked on both my family’s cars and I will come back if I need to. Very easy process.

So great! I always have fear surrounding getting my car worked on but this was amazing! I got my car back after it got hit and it looks brand new. They also cleaned my car which was a detail that will make me a life long customer. Thanks so much!

Amazing total service!They took the time to walk me through the entire process. Working with my insurance, they were able to have my car look like it was never hit. I had body work, door replacement, and glass replacement.They got the work done faster than expected, and cleaned the inside of my car! I can not express my gratitude for their professionalism and how they treated my vehicle and me.

Great service in and out in a timely manner. Justin was very helpful through the whole process.

Justin and the ABRA team went above and beyond in their work on my vehicle. They got me the best quality parts and made sure my care was running exceptionally before they released it to me. Highly recommended for all car repair needs!

I would say go for it best service professional people my car looks like nothing ever happened

They fixed my car so I am a very satisfied customer Thank you to everybody who worked on my car at Abra I appreciate everything

Car had multiple scratches and rust spots and they made it look like new.

Friendly, professional staff. We had quite the wait, about 30 minutes due to other costumers and processing. But we were able to get our repair estimate. The associate delivered out estimate with candor and clarity. Besides the wait we were very about with our visit to Abra.

That did an amazing job was very accurate they were able to work with my schedule made that seamless as possible and they even got my car back to me two days in advance

Haven t seen it yet but if i got guess they did a great job cause they always do

Cannot say enough wonderful things about Abra! I have a bit of an obsession with my 88 Bronco and decided it was time for a fresh coat of paint for its 30th birthday. Drew was OUTSTANDING to work with, the communication was wonderful and the price was very reasonable for such a perfect job. Ill definitely be using them for any future bodywork needs.

A couple of weeks back, I had a customer back into my car, destroying the drive side door. After many phone calls, his insurance company was going to cover it. I brought my car in for a quote, where I then got to drive it around all beat up, with a door that doesnt completely close, before the insurance company got to approving the quote. Finally, my car went in on a Monday, and I had it back by Thursday. They did a great job. And I was surprised to see they even cleaned my car. And I mean a good thorough clean. It was vacuumed. The dashboard, steering wheel, center console, etc.My only hiccup wasnt really their fault. But they wouldnt release the car until they got payment. I never received the check from the customers insurance company. Being that my car was ready, I had dropped off my rental and walked up there. This is just their policy, and no mark against them, so just make sure you have payment before you get stranded like I did. Thankfully, the insurance company called them, and told them theyd send a check direct to them, and I was on my way.I found the guys to be professional and courteous, and I hope I never need to see them again, but I would definitely recommend them.

Abra is a first class facility with tremendous customer service. I would recommend to all.

Excellent and fast repairs. Friendly and professional service.

I think they did a awesome job everything looks really good on my jeep.

First time here, will let you know when done with my car

I had to replace my right side mirror. I went in on a Monday and they called me Thursday to tell me it was here. The place is clean, employees were nice, service was fast (it took them 20 minutes to replace that), and it was a fair price.

This is the only place that I will take my cars. Great repairs and awesome staff!

They do a good job

Had a great experience with this body shop. Want to thank Justin for his professionalism as well as the crew behind the scenes that made my car look great again. I would definitely recommend this shop to anyone. Nice work guys!!!! My 2019 accord looks awesome.

I needed my tailgate fixed and the guys and gals at Abras did a fantastic job! The y gave me realistic turnaround times and were even early finishing up. I could not be more happy that I chose them. Justin Vanderman was also a huge help and a main reason I will always come back to them.

Brought my car in due to a front end Collison and when I went to pick up my vehicle because it was a total loss they didnt even have my car street legal when I arrived headlight missing no bolts to put it back in place finally after going inside 2 times they offered to put the car back together who the hell does that

Great communication throughout the process, high quality, an overall tremendous experience!

This shop Is amazing! They were able to do the work very quickly, very well, and they cleaned the interior! (I badly needed it) But they cleaned it better then when I’ve taken it to places foran interior cleaning.Now my car looks new and it took them less than a day. They customer service was awesome as well, very patient and explanatory. I’ll definitely be back!

Did a great job with an insurance repair on my wifes car. Professional and quality work all around. Strong recommend

I havent been here yet, was just looking for quotes.

Hello, I’ll try to keep this short.I initially got Arab’s information from my insurance company, so I booked an appointment. When I dropped my vehicle off, I went through the damage with one of the technicians and informed him my vehicle was now making a noise since I went in the ditch with it. I picked up my vehicle at the end of the business day, they was getting ready to leave the shop. So as soon as I took off I still heard that noise coming from the right end, the same noise I informed the technician on. So I called them and they were already gone. I left a voicemail, didn’t hear back for a couple of days until I called again and then I was told they don’t do mechanical work. Which I think I should’ve been told right when I mentioned that it was now making a noise in the front (especially when I turned right) because if that was the case I would have taken it somewhere else where I can get it all done at once.. It was an inconvenience and with covid 19 going on, a lot of shops were scheduled out. As for the body work, it looks good. Except my Chevy emblem is not there.

They did an amazing job of fixing the dent on my equinox. They even vacuumed out and wiped down the inside of my vehicle. Justin was really easy to work with as well.

My vehicle was taken to ABRA based on the advice of my insurance company. My overall experience after receiving damage to my vehicle was extremely poor.Two days after my vehicle was taken to ABRA and dropped off, the body shop called to ask me when my vehicle could be dropped off to begin work. When I explained it had already been brought there, they clearly knew a new vehicle had shown up, as the operator described my vehicle stating, “Oh, is that the grey one?”. When asked about it later, they stated the keys were on someone else’s desk. Meanwhile, my vehicle was out of commission for a couple more days, costing someone (insurance) additional money for the rental car. Clearly, inter-office communication is lacking.When I received my vehicle back, there was a warning indicator on for low tire pressure, which wasn’t on when the vehicle was taken to the shop (on a flatbed). I was not notified of the new indicator, nor did the shop fill up the tire. So much for getting the vehicle back in same or better condition than it was dropped off in. Is a low tire pressure a big deal? Not really – but it’s just one more indicator of poor customer service.There were new scratches all over the car. Now I can no more prove that, than the shop can prove they weren’t responsible. But based on my own knowledge and the incredible lack of quality for the rest of the job, Id say odds favor Im telling the truth. Scratches on three doors, the passenger quarter panel and driver side mirror. Some of them are considerable in scope. I don’t know how they washed the car after the work was done, could be it was a result from that (if a drive-through wash), but really not my problem, is it? My vehicle was brought there to be repaired, not damaged further. As far as Im concerned, the burden of proof should be on them - as they did not indicate during the initial walk-around that there were scratches anywhere - just like you would with a rental vehicle. But good luck getting that to work out.There was clear-coat over-spray on the rear window, rear deck lid, trim and rear bumper panel. Come on, folks. You’re supposed to be professionals, getting paid to do a job, and you can’t seem to accomplish the most mundane and basic of tasks, the prep work. Will the over-spray damage anything? No. But it’s noticeable enough to the untrained eye, I saw it after all. The rest of the damage sucks, but I cant prove it so I guess thats on me. But this? Completely unacceptable.The damaged portion that was repainted looked good (the only reason they got more than 1 star), but the rest of it was quite sloppy.The entire experience left me with a distaste in my mouth; it reeked of poor communication, sloppy workmanship and bad customer service.***Update: The service manager of the shop called to apologize, stating among other things, that there are supposed to be quality checks in place, that clearly were not followed. He offered to call the following week to set up a time when they could buff scratches and remove the over-spray. Fast forward a month or so, and still no call. Review dropped to one star, as the lack of customer service seems to extend all the way to the top. Leadership by example, folks.***Update Jan 2021: After approximately four months of zero calls back from this shop, they called again stating they just found my file and wondered if there was anything they could do to make the experience any better for me. Fool me once...

Abra couldn’t fix my car or perhaps they didnt care. My insurance company sent me there, and the most disappointing service ever: scratches, unrepaired mechanical issues... After multiple phones calls, emails, visits and (supposedly) repairs and inspections at Abra during the period of almost 1 and 1/2 months, my insurance company finally agreed to send my car to another mechanic for further diagnosis and repair because Abra was simply incompetent to fix simplest problems. My second mechanic found mechanical issues (two parts) right away, also had to correct Arbra’s body repair mistake. Two months after my car was origianlly sent to Abra, finally my car is repaired by the 2nd mechanic (NOT Abra) and back to the pre-accident condition. I would never forget what Brian (manager) said to me .... You crash your car, come to us, and expect us to make it perfect? … . I should have told him, “Yes, thats exactly what I expect.”

Quick and easy.

We used Abra in Grand Rapids when my daughter was involved in a collision. They were wonderful to work with, I talked the most with Brian and Justin. Every time I talked to them on the phone they took the time to explain where the car was in the process and answer all my questions - they were very patient. Abra worked seamlessly with our insurance company. They stuck to the timeline they gave me for completing the work and were even done a couple days early. We hadnt planned on picking it up before our vacation, but when I told Brian we were going out of town, he worked with me to make sure we could pick it up before we left and return the rental car so we didnt have to pay the extra days for it. Wonderful customer service! Thank you so much!

Setting up an appointment I spoke with Dan and Justin. Rude with smart Alec comments decided to go elsewhere. Won’t use in the future.

Great customer service! Very informative and terrific communication. Fixed my Honda Civic Si and looks like new again! Definitely recommended!

They are very professional and definitely know how to keep you informed on the ETA and the estimate that they get when they get your vehicle inside.

My vehicle was involved in a hit and run. The crew at ABRA got it back to original condition and in a very short amount of time!! I trust them with all my vehicles.

Great communication and really nice!

I was very happy with how quick Abra got my car in, fixed, and back to me. My truck looked awesome! Very happy with the repairs. The customer service was great! April was very nice and talked me through everything. I was very impressed with the text message updates I got while my truck was in the shop. Thank you.

Ive been there several times and theyve remembered me despite it being months in between visits. They have gone above and beyond to make sure everything they do is quality and exactly what you asked/paid for. I really appreciate any place that has excellent customer service and Abra is high on my list of businesses I respect for that very reason. You can trust there people to take care of your vehicle but also to price it fairly as well as treat you like a valued person rather than a walking checkbook.

Everything went smoothly with our repair. They are a trusted Allstate provider, which expedited things. Excellent service and thoroughness, topped off by a cleaning that made our car look brand new! It was a treat to work with these guys.

Only great experiences here. I can be picky about customer service, I hate being talked down to about my car. They have been great about listening to my concerns, helping me with insurance coverage, and letting me see the work that is done with my vehicle. They orders parts and let me do the work myself when I feel I can. I will continue to use them in the future. I would recommend them to anyone.

The customer service and attention we received was exceptional as well as the quality of the work performed. Highly recommend Abra to others and will certainly be back.

Very professional, clean interior, quick and easy check in

This place was great. Took care of me and my car looked great. They also detailed the inside of my car as well. Highly recommend!!

They didn’t judge me for my silly questions and got my car done in quick time. They had a vehicle for me to use while mine was in repair! Very nice free over there!

Easy to work with and fast quality repair. Justin did a great job communicating with us and our insurance company.

My car had 3 trees fall on it and they fixed it perfectly in a week

Incredible service!!

Great service!

I was referred to this shop through Allstate after my drivers door was wrecked. The guys at ABRA did a great job replacing and repainting, no one has been able to see where any damage was done. The only issue I had was with the loner car but they do offer loners. If you only have the one car the millage is very limited so if you work very far you have to pay extra per mile after you use 50 per day.

The customer service was 5star plus, outstanding. I was in an accident 2 years ago and had my car repaired at an Abra in Illinois. The paint on the bumper started to peel. Having since moved to MI I came to this location and they repainted my bumper free of charge as warranty work and even gave me a loaner car to use. They had trouble matching it at first, and noticed it themselves and informed me before I noticed (Im not sure I would have ever noticed this because it was so subtle and had to be in the right light to see the difference). They corrected this no questions asked. superb experience here.

This place did a great job on my car and detailed the inside of it.

I needed my rocker panel reattached on a Friday afternoon and couldnt wait til Monday. Abra was half the price and twice the quality & customer service. Got me in and out, whereas the other guys wanted me to set an appointment.

They handle my car good only complaint I have is nobody cares about answering the phone

Knowledgable and Informative staff, willing to stay 30 mins extra to fill some chips in my windsheild. Superb service.

Best body shop in town.

Came in for a quick estimate. They were happy to help!

Great body shop great customer service.

Very nice people! And very accommodating!

Excellent Services.

The work seems to be a little pricey, but appears to be of good quality.

I had a broken mirror on my car they swapped it out for one that I found it LKQ

They are good to repair a car...

Really bad service

Kp