Had an awful experience this summer. Very poor communication. They broke 3 things in my car during a repair and never called to tell me…I just found out by chance. Had my car for a month and didn’t even call me when it was ready…again found out by chance. Still no explanation for the interior damage. I gave them the opportunity to discuss w/o posting negatively here. No communication still so here’s my negative review. We will never return to Gezon.

We had a great experience with getting the vehicle that we wanted. With limited stock and little Time on our end.Paul was a true professional when it came to getting our deal done. They took time to show us all the features on our new vehicle and he even stayed late on a Friday to make sure we were comfortable with all of the options our car had. We will definitely be a returning customer.

Great experience having service done today! Had a recall taken care of and an oil change and an impromptu tire rotation. Awesome service all the way around! It is so appreciated!

I had a great experience in service! Jessica who was taking care of us was very friendly and patient and answered all of our questions with a smile on her face the entire time. They did a great quality job on everything I needed, I would highly recommend coming here and talking to Jessica!

It took a month to get my appointmentIt took a week to get the part.Plus two day to Finish it.Plus the cost was high.This is the next day and it died again. You charged me for a part that was not the problem. $620.00. Its a wire thats grounding out. Follow the wire. PLEASEEEE

My daughter was looking for a new car so we stopped by Gezon Motors to see what they had to offer. We were greeted by sales manager Martin Gomez who introduced us to our salesman Bill Gezon. Over the next 3 days, Bill spent many hours showing us numerous new and used vehicles. We couldnt have asked for a better salesman. Bill was patient and put zero pressure on my daughter as she decided what car was best for her. My daughter finally chose a Mitsubishi Eclipse Cross which she absolutely loves.I cannot thank Gezon Motors enough for making my daughters first new car experience a positive and fun one. Everyone we dealt with at Gezon was friendly and took time to answer any and all questions we had. Thanks Bill, Martin, Mike, Bruce and Mary!

My mother suggested I see Paul to purchase my car. Though her car didn’t work out for her, she was so happy with Paul and all the help he provided. She was not wrong. Paul is great at what he does and I felt confident in my purchase. He was very detailed and helped me find the best deal for my budget.

I bought a Nissan from Bill Gezon in 2019. Traded that vehicle in for a larger Nissan in 2021. Things were promised to me that I didn’t get including a 60k mile service. Bill told me that the services were done but when I checked with the service department, it hadn’t been done. He then stated that they weren’t going to do it.There was almost no gas I the vehicle even though I was promised a full tank of gas. I contacted Bill and he came to my job the next day and filled my vehicle up.I’ve received several emails from Nissan. I responded to emails from Bob about someone helping me with figuring out the new features( which was offered in the email) and also about a warning light that keeps coming on. I haven’t received a response and it’s been a week. I’m glad I have the vehicle but not the customer service. This entire experience was stressful and I expected better.

Very professional and knowledgeable staff. All who we delt with didnt pressure us into anything. While it was sad, for them, that their website wasnt working properly it was great for us because we had time to make that important decision! I will definitely recommend them to anyone looking to buy a Nissan or Mitsubishi in the future!

This is the second time I have had my vehicle serviced here great service and quick. The only reason 4 stars is I went straight to the car wash after and found a large oil spill on the side of my car. It was stuck to the passenger side of my car. I scrubbed it for a hour before it would come off.

It took some time but gezon motors and their staff went above and beyond to get me my new truck, when it came in, Paul took the time to show us all the little gadgets on the truck... Great experience....!!!

We have purchased several vehicles from Gezon and more specifically Paul Jones. The product is wonderful and the buying process is equally pleasant. Paul is knowledgeable, takes his time to explain details and makes the process run smoothly. He has taken the time to help explain features and benefits to my teen driver which helps her understand how a professional works so she knows what to expect when she buys her 1st car. Cant recommend high enough.

Great service. This is our second vehicle from Gezon. We really appreciated being able to take our dog in.

Called to see if I could get an oil change. Person on the phone said that the quick lube opened at 8. Drove 20 minutes across town to get an oil change and the quick lube is closed today and has been closed all week.

If your looking for a car dealership that provides great customer service and a friendly staff then look no further. Gezon Motors happens to be the best dealership in Grand Rapids.

I love my car. The thing I dont like about Gezon is that it is very difficult to get in for service. The 28th Street location has one technician there apparently.

Unfortunately, my customer experience has been, by far, the worst car dealership experience of my life.We purchased our vehicle with the extended warranty. Every single time we have had an issue, covered under the warranty, we have problems.1st Every time there is an issue that is covered under warranty, they cant find the warranty. On 2 occasions we had to wait over an hour for them to find it. The only solution offered to us other than waiting. Pay the full amount, when they find the warranty they will credit back our account. We eventually emailed them a copy of our warranty, per their request. Apparently they are so unorganized they cant seem to keep their records straight.2nd they can never seem to find the time to get us into service, no matter how urgent the situation. No matter if we can even drive our car or not. Even though we have bumper to bumper coverage where they are supposed to provide a rental. We have only been offered a rental once. Every other time we have been told there are no rentals available. This is a dealership. No cars???3rd The last time I called regarding a warranty covered repair... she said let me speak to Brandy and I will call you back. that was 2 weeks ago. Still waiting for a call back.Most recently, I called about an issue and was told park it, dont drive it, I have no idea when we could get to it. We are scheduling a month out. This is our only vehicle! I am beyond frustrated, All I have ever expected is to receive what I am promised, when speaking to staff.To receive what I paid for, including extended warranty covered work and the agreement with bumper to bumper coverage.

Diagnosed cost $118 and told me that to see if the warranty on the part that was broken was good I would have to have $400+ worth of work done to remove the part. Will not be a future customer. Buy a Toyota.

We’ve taken our cars here for the last few years and even written 5 star reviews in the past too. However I’m disappointed because last week we got our car back (after a $1200 bill) only to find they didn’t complete all of the maintenance they charged us for, and wouldn’t refund us for the one task that they didn’t complete. We had to finish the work ourselves (it involved taking off the front bumper). It’s not a huge amount we were asking to be refunded (about $30), but it’s still frustrating they refused to do anything after we just spent so much on the rest of the maintenance. Unfortunately, we won’t be taking our cars back here.

Great service as always! The collision team rocks! Not only did the repair the damage, they cleaned the interior and washed my car! Thank you Gezon team!

Great new car buying experience! Could not be more pleased with my 2021 Nissan Rogue or the staff at Gezon. They had the best price in town and the exact model I wanted in their inventory. The transaction was very proficient, professional and streamlined. Theyve gained a loyal customer!

Service is fast and efficient. I have always felt they are treating me fairly and giving me a reasonable price for the work! I have been taking my Jetta TDI here for a couple years now.

Very professional service from the moment I called to have my key fob replaced. Jesus was very helpful ordering my key, and the person who set up my appointment got me in at my earliest available time. At the time of programming my fob, it was quicker than expected and all interactions were personable and professional. I’d definitely recommend Gezon Parts department.

Bill Gezon is wonderful to work with. He helped us find an incredible car with all the safety features we wanted, and all the fun bells and whistles with a cool look that mattered to our daughter in a car for her to drive - all at a good and fair price. I would definitely recommend working with him and Gezon Motors.

Everyone was very helpful and friendly. They were able to get me in and out in a short amount of time. Appreciated the way everything went

I meant to put five stars for my last review. I love love Gezon! The service is impeccable and I appreciate the family feel.

I had a great experience. The service department did a fantastic job of diagnosing and repairing my car.

Fast, efficient, and friendly service. I drive across town to Gezon. I know what to expect because they always deliver good service.

Gary was professional and great to work with. He’s a great communicator, and the techs did a great job with my service work.

Ive always loved coming here, used to work here so I used the benefits of the body shop to get a bumper painted for my friend!

My Wife and I just bought our first new car from Gezon. A VW Passat. Our sales person Mike was fantastic and The F&I guy, Bruce, was also amazing. Couldnt be Happier. We will absolutely be back.Update - Im knocking a couple stars off my review. The post purchase experience has been less than desirable. Bruce in the office sold us on a Ceramic coat job and promised us a loaner so my wife could drop off on the way to work and pick up on her way home. We scheduled the service over the phone with our salesmen as Bruce was on vacation at this point. My wife had the day off so I ended up taking it in. When I arrived Mike was not present and no one at the dealership knew about our appointment nor did they have a loaner car ready as discussed. They bumped our appointment for other appointments so the vehicle was not done when I was on my way home from work as discussed. The detail guy left dirty water streaks all over our brand new interior, didnt clean the rims, and even damaged our front driver rim on a curb.They have since agreed to have a wheel repair guy fix the wheel, which should be replaced but Ive yet to broach the subject as I wait to see the quality of work they do. Once again I told my sales guy that this is an appointment where my wife would drop her car off on her way to work and pick up on her way home and she would be needing a loaner car. I gave him a series of days we were available as he would have to schedule the wheel guy. He just contacted me 4 days later asking if I could drop it off tomorrow morning at 9am. I told him my wife would drop off on the way to work and pick up on her way home and he replied Okay I didnt factor in that you would need a car. Shelby needs a car for the day?The post sales service at this dealership is abhorrent. Our sales guy is either forgetful or just doesnt care. Im frankly done dealing with him. I will be contacting Bruce, having a conversation with him about my experience so far, and will be making sure that I can deal with someone else at the dealership for future warranty and service appointments.This is a very disappointing experience. This is our first new car, its a big deal to us. Ive worked at dealerships before and Ive seen first hand what proper care and service is, and this dealership just isnt it. Im recanting my statement that we will be back. If Bruce or someone else doesnt improve the post sales service, I will never be back.

Fast and friendly service, exceeded expectations and not pushy. Definitely will return.

Great service and price on the vehicle! Their team made the purchasing process smooth and quick.

This is my 5th lease from Gezon. I’m always very happy with their service. The people are great to work with and I always love my Nissan’s. They all do a great job. Bill, Paul, and Bruce. This latest lease is for a Nissan Rogue, which will do all that we need it to do, in total comfort. The updates to technology are amazing.

Awesome service and explained the features on the car with great detail! Highly recommend!!

1st time taking Beetle for service at Gezon. Horrible customer service and over blown estimate. Dropped car off @ 8:40 for 9:00 am appointment. No call from dealer. 3:00 pm I contact dealer, don’t get service, lady answering phone says it’s still being looked at. Huh? 4:30 pm I call again same lady answered gives me service technician voicemail. 4:38 pm I get call from dealer with over $3000 estimate, for example replace entire catalytic converter because the fully functioning one is aftermarket. Rather than repair broken piece, which is a “part” inside of mirror, they recommend replacing entire side view assembly at over $500. Never in my life have I dropped a vehicle at a dealership for repair and not even gotten a return call with an estimate for service needs until the end of the day, Let alone the massive fee/parts gouging. Plus they wanted to keep it for another day or so. Go to YELP and read the reviews on this dealer. The negative ones are all accurate!!

I was approached kindly from the moment I walked in. We had recently been to a different VW dealership in West Michigan and were not even addressed let alone helped. Gezon did a fantastic job start to finish! Highly recommend to those looking to get into a VW, Mitsubishi, or Nissan. Great service and follow up throughout the car buying process.

I had a bolt stuck in my tire. I was on my way to work and in a huge rush. I ordered the new tire but they said that it would not be in until 5 to 7 days later do that there was a holiday coming up. The mechanics put my spare tire on free of charge right away so I could get to work on time. About a week later I came back and had my tire replaced. Justin was super helpful at the counter and I will definitely be coming back for future repairs

This place is by the the worst of any vehicle manufacture dealer I have ever dealt with. They take FOREVER to do anything when they service your car. Today I walked in around 10:10 and there was 1 oil change in front of me. They said I would be done by approx 11:30. I decided to wait. Then at 11:12 I walked up to the counter as I could see my car still sitting in the parking lot. So I asked if it would still be done by 11:30 as I told them when I got there I needed to leave by then for a work appointment. They told me no, so I told them I wanted my keys so I could leave. I told them the last dealership I got a vehicle from got me in and out in 20 min every single time to do an oil change and tire rotation.I would NOT recommend this place to buy a vehicle or get service done.

The staff at Gezon were ABSOLUTELY amazing to work with!!! Will definitely send family and friends here!!!

Estimated time of appointment was 45 minutes. Took over 2 hours. No one ever updated me or checked on me to see if I needed anything while waiting. TV was on a very inappropriate show that was offensive. I was asked to move from a sitting area for another customer coming in and no one ever came and used the sitting area. This place has gone downhill fast and if I hadn’t leased from them I would not return for service. Always feel like I am a big inconvenience when I call to make appointment.Service on car was actually done well and under warranty though so that part was good. But customer service for me personally was the pits!

Had a great experience with the service department after literally just driving past and stopping in for an oil change.They performed the oil change in a good time frame, told me when I checked in about an open recall that they also completed. Also, they were very clear with their recommendations (and why).Ill definitely go back based on the service I received.

I always come to Gezon, always a great experience. Bradi is super helpful and kind. I highly recommend. ☺️

Bill Gezon and Bruce Angell are the best!! They made the entire experience very easy. They made sure we understood everything we were signing and were more than willing to take time to answer any questions. I would highly recommend Gezon Motors for your next vehicle purchase!! Thank you Bill and Bruce, we LOVE our Outlander!! You have gained a new loyal customer!!

Communication with them was not too good had to call several times to see what the status of my vehicle was. They did a good job of fixing it Time was very drawn out however.

Great service. Always professional. I do wish Nissan took appointments for oil changes...there always seems to be a number of cars in front of me and I end up spending at least 1.5 hours there. With that being said, they always do their best to get me out of there as fast as they can.

I can only speak for the collision center but they were phenomenal. I had to recall and they had me in within 2 weeks and gave me a nice rental. It took care of me really well and efficiently

Paul was awesome- he worked with us to find the perfect vehicle and had everything ready to go when we got to the dealership!

The staff is always so nice and friendly. They got me in and out super quick!

My Sales rep (Paul Jones) took his time going over multiple options. He made sure I knew all features on my new car and was very gracious and courteous. He greatly surpassed my expectations.

This is my 4th lease w Gezon Motors. Paul Jones and his team keep getting better and better and increasingly efficient at ensuring the best customer experience possible. I was in and out and driving off in my new lease in less than an hour!

Mike I was great to work with. He kept our budget in mind and sold us a great car within our requested price range. We regret not finding Gezon sooner.Mike sold us a second vehicle, and, again, gave us a phenomenal deal. Both cars are working well and have had no problems.We will reach out to Gezon again for our vehicle needs.

So happy I found my bug. Excellent people to deal with. Paul Jones thank you.

Worst oil change experience ever! It took them an hour and thirty minutes to do an oil change. Are ya kidding me? Originally i was told it would take about thirty minutes. So awesome that they are only first come first serve and wont let you make appointments! Oh and i hope you like standing while you wait (you know, stand for an hour and a half) because there isn’t enough seating. Why did i buy from this dealership again? I wont be back.In response to their reply:I called to make an appointment and i was told I couldn’t make one, so I don’t know why you say there are limited appointments available. Also it was said that they are not needed, but as i see in other reviews, i am not the only one waiting an hour and a half for an oil change and wishing i could have made an appointment. Lastly about the “additional seating” comment. During my visit, ALL seating was being used by other customers and i was forced to stand. Please except that the poor service I received is real. It did happen, and going forward you should work to better service your customers. With covid being such an issue now a days it is crazy to think that appointments are not in your business model. Get with the times already.

Bought my Pathfinder in June. Today was the first time returning for service. Very smooth experience. Needed an oil change and tire rotation. Must have hit at a good time. No waiting. Got my car seviced quickly. Waiting area was comfortable. They even washed it!

Service department worked us into their schedule.Good communication with service advisor (Gary). This is important to me.Great work everyone!

The place is a joke! Do not go to this dealership. The place has no inventory and has no idea what they are doing from there management to there sales team. I do not recommend this place to anyone interested in a new or used car!

I would recommend this shop for all your Nissan work. They are though and take good care of you.

They were very detailed in repairing my car. Looks new. Thank you!!

I showed up but my appointment was not there, so they fit me in anyway. I was told a certain amount of time and they were right on the money. Friendly, fair, and honest. Clean lobby and bathroom. Masks were worn. All good I will go back

I am not happy, or impressed with the service I received here. Brought my vehicle in for recalls that needed to be completed, car was driving and operational when dropping it off, now after recalls have been done, there car can not be driven. They refuse to take responsibility for anything. Was in working order when dropping off, now would have to be towed out. Have tried to contact the GM to resolve this issue and he wont get back to me. At this point they are completely ignoring me.

The staff is friendly and the service was great!

Victor and Paul were really helpful and patient while explaining the features on my new Rogue. Thank you!

Service on my vehicle was completed ahead of time. Service advisor was friendly and thorough. Easy in - easy out. The way service should be.

Terrible! Brought in for check engine light scheduled 6 weeks ago. Told them which sensor needed. Left car, body shop person called and wondered why I had left my car. No notes, service mange had quit. Then had to leave overnight because Nissan had to approve warranty work. Werent sure part was in. Never will use this service at this dealer again. Drove up for quick oil change which is drive up and sign on door no quick oil changes this week?!!. Not acceptable in my mind. No car wash even tho promised, every time you being in we give a complimentary wash.

Prices were reasonable and everyone was very helpful, and friendly. Will definitely be back for all my car needs.

Paul Jones, thank you for the wonderful new Nissan Pathfinder! Thank you for your attention to detail and your wonderful customer service!Tom and Heather C

Excellent service as always! Fast, friendly, and informative!

Great service. Very knowledgeable personal

These guys & gals are top notch. I didn’t have an appointment and had never been there before, but they got me in & out in no time! They are courteous and treat you right! All my Nissan service goes to Gezon now!

My Nissan Car was completely not starting and other shops told me it would be 900 for new timing belt and thanks to Nissan saved me so much and found the real problem car is running great! Will be back for more service very soon

Ive been a customer of Gezon Motors for many years now. They have always treated me right and gone the extra mile to make the experience well worth it. I couldnt recommend them more.

Excellent place to have your vehicle repaired. I have a very rare Mitsubishi and they took great care of her!! Highly recommend!!

Great service and courteous maintenance department.

Everyone I have encountered with the service department has been so welcoming and helpful. I’m always skeptical on whether or not a service department is truly trying to help me or just trying to make additional money off me and I have never felt this way with Gezon Nissan! I truly believe they care about their customers.

I was experiencing a consistent problem that occurs after driving for 45 minutes. Still under warranty. I was charged for an hour after they test drove it less than a mile (mileage in=mileage out) and didnt experience the problem and also didnt get any codes so said it was fine. Letting the car idle for an hour will not bring up ALL components to operating temperature, such as the transmission and other moving components, you needed to actually drive the car to recreate the problem. Engineer and mechanic here, a scan tool or computer should not replace proper testing.

Best experience I have had compared to other dealers. Everything was explained to the fullest without missing a step. Astounding service and comprehension of the preferred vehicle. Many options, and amazing how the team works together! Paul made sure to keep in touch and get back with me to answer all questions the same day or very next day through telephone and email. No delays and patient with the courses i was willing to take as well as changes. I would definitely come back to nissan for another purchase as well as recommending to family and peers. Very pleased with the vehicle I was able to bring home!

Great customer service and friendly staff!

I enjoyed working with Paul Jones, he listened to what I wanted and worked to find the perfect Nissan Rogue, color, bells and whistles. I am very happy my Caspian Blue Rogue and the instruction Paul gave me on how to work navigation system, the phone, and extras that were all new to me. Im also loving the comfort and drive of the Rogue and am VERY pleased with the results of choosing Gezon Nissan and working with Paul. Thank You!

Agent was wonderful. The night we came to sign papers they were very busy and very late meeting with us even though we had an appointment. They were very apologetic and very nice to us.

Kind and courteous service. They do a good job and they know my vehicle. Everybody I speak to at this dealership knows what theyre talking about. Lots of other mechanics shops or car dealerships hire people that dont have the knowledge to work in auto service. Im glad that Gezon Motors has standards.

We have been Gezon customers for over 30 years and have been satisfied with our service there always. They are top notch in sales and service!

Everything went well until I came to pick up my car and paid my bill. The cashier did not speak to me once. I asked a couple times why my bill was 60 bucks higher then I was quoted, and it never got her to say a word. That’s not really good customer service.Everything else went well.Still she never answered the overall question about my bill, as well as never got someone to let me know if the oil was topped off.

Paul, our car salesman, was knowledgeable, friendly, and a pleasure to work with.

Not my closest dealer, I found the nearest, to be corrupt and dishonest.I transferred to Gezon as an alternative, I found them out to be decent honest people.My service is always top notch, and pressured sales are absent.The WiFi is good and customer amenities are fresh.Very happy with my dealings.

Great place, great service, GREAT PEOPLE.

I had a very quick and easy service with the help of the employees. Theyre very informative and helped with everything I needed.

I have had the BEST experience buying my first new vehicle from Gezon! Bill was fantastic with helping me find what I am looking for in my budget! I unfortunately got my SUV wrecked in a car accident but Tracey and Bill were quick to get me a nice new rental to make sure I can get my children around and I can wait to go back and buy another Outlander!

Gary was pleasant to work with, efficient, knowledgeable.

Great customer service. Always so kind and helpful!

Very helpful and kind, they also did their best to get me the best deals on my oil change. highly recommend.

Gezon Nissan provides an excellent service. Very capable mechanics doing what is needed and providing great advise.

They were able to get my car in a fixed quickly. The staff there was friendly and understanding

VW repaired my warranty-covered rust repair quickly and for free. Highly recommend.

I am most upset with the lack of communication between the service desk and myself. Although there were some issues and hang ups, my pathfinder was at this facility for over a month. Luckily we had another car to use. We were rarely given updates. More times than not, we had to ask and call in for the latest progress. When the wrong parts were ordered or there was a defect, we didn’t even receive a call to let us know about the delay. We called two days later and asked what happened. Only then was is explained to us that there was an issue. Things happen - I understand. I am a lot more understanding when I am kept in the loop. With COVID-19, summer vacations, and other issues, I completely understand the time it took. The issue is with communication, NOT with the service you provided.

Great service, friendly atmosphere, and clean. They are exceptionally thorough and honest. The service department is always super friendly, knowledgeable and forthright. The technicians are very well trained and honest. I would never think of taking my car anywhere else. Gezon Rocks!

Told my father inlaw will no longer work on his 2003. Eclipse.

Update: Paul J @ Gezon, great guy! Ansolutely would purchase another Vehicle from Paul. Knowledgeable, kind, and helpful! Made things as smooth as vehicle shopping goes! Thanks, Paul!

Had to wait 5 hours for an oil change !!!

Bill Gezon is a salesman our family can trust. Thanks for for the great service.