The new iPhone 13 launched today. I went to see Megan at the Hwy. 70 store. She was very knowledgeable about the plans and products. I felt like she went over and beyond to explain the different plans as well as the pros and cons to each plan. She help me along with my two daughters upgrade our phones. She setup and transferred all our old info to our new phones, and even mailed our old ones back to Verizon . She was very patient!! However, my niece went to the other store in town. They gave her her phone, along with a box to mail her old one back. They didnt help or even offer to help set up her new phone. When she got home. She spent over an hour on the phone with customer service to get her phone set up. Thanks Megan for giving me A+ customer service, and not making me feel like just another number. It was a pleasure doing business with you. I will definitely go see her again for my cellular needs.

I visited the rosewood store and after several visits I will only deal with Missy and Megan. Theyre the best & most patient. Theyve been there the longest and are most knowledgeable. I recommend you see one of them.

The store in Rosewood was great to deal with! Amazing customer service. Highly recommend going through cellular sales versus a corporate store! So friendly and helpful.

My Husband and I went in to Upgrade his Phone & Cancel one of my lines. Megan helped us out with No problem. She even was able to help us with Trade Ins which helped save us some Money! We also got an iPad from her, She was so Sweet, Kind and Funny! If you go here… Ask for Megan! 🖤 - The Fullers

We stopped at the store to see if we could get assistance with returning a trade-in phone that we had been trying to get resolved for over a month through Verizon call-in customer service. Ashley went way above what was expected of to her assist us, and personally called customer service to get the situation resolved, remaining on the call to the end to ensure things were taken care of. After the call she thoroughly explained the process of returning the phone once the shipping return label was received in the mail. Also, we received such great service from Ashley that we ended up upgrading my spouse’s phone on this same visit. It was nice to see true customer service in action!

I visited the store on 7/19/21. Alyssa went above and beyond to help me with my phone issues and stayed even after her shift was up. She was knowledgeable, kind and patient as we tried to get me set up. Excellent customer service! Id give 10 stars!!!!!

I finally decided to upgrade my malfunctioning phone. I went to the store on Berkeley Blvd and had a least a 45 minute wait, as well as being told the phones available in the store were extremely limited. Decided to check this location just to see if they had better selection available. After 9 years with Verizon and always going to the Berkeley location for anything, I learned these location are night and day. Derek was able to help us immediately, the phone I wanted was available in store, and the customer service experience felt like two friends discussing phones instead of the all to common used car salesman. Needless to say this will be my go to location for any future business with Verizon.

Meagan was so helpful and knowledgeable! I had a great experience.

Stopped in to get rid of US Cellular and realized quickly why I’m not the only one . Megan not only educated us on the phones but also walked us through the differences between the various models and how each of them related to our current device . She took care of transferring all of the data over, let us select our new case and even installed the screen protector for us on our new device. Never expected this level of care and attention but I’ll never shop for cellular service/devices at any other location. From the Hogan family - thanks Megan!!!!!

Excellent service from Ashley. Thank you so much for your knowledge and professionalism.

The Verizon professional,who assisted me with my new phone selection is excellent. I failed to ask him to make sure I could operate the phone without trouble. He also did not mention that, probably, under the mutual assumption that I would have no problem, Wrong assumption!!! I could not figure out how to dial a new phone number, even after going online to learn how. So I traipsed back down there and the professional there, easily demonstrated the procedure. But its hidden instead of popping right up, like my last 10 phones did. Not quite a 5 !!

Excellent customer service! I needed to upgrade and wanted to get my granddaughter a phone. Megan, the sales associate took the time to explain everything I needed to know about my upgrade, she was extremely knowledgeable and patient. I took Megan’s advice on which phone to purchase for my preteen granddaughter, needless to say she knew exactly what she would like.

Very good experience at this location. Megan helped me get a new phone & she set everything up for me. Will come back to this store Everytime

Megan was very helpful, great customer service. Gave me everything I needed. Highly recommend this Verizon.

Megan was so helpful in helping us trade in our phones. Love this location. They have helped us with multiple things and their service is wonderful!

I am usually a “buy online” person, but after going in store and working with Megan, I no longer do the online. She is very pleasant, very efficient and reliable! She puts the customers first. Way to go Megan!!

Derek helped me get set up. He has wonderful customer service. I would definitely recommend him to anyone needing help.

The sales woman gets them 1 star because of her rudeness. I believe it was on the evening of the 9th of March when I went in to learn about some features on my phone and talk about either a new phone or adding unlimited to my present phone... The blond woman with long hair who helped me was not familiar with my phone which I realized shortly after contact. She was like a non English speaking person that shakes their head yes when they dont understand you or just agree because they dont know the answers. When it got too frustrating to her I asked if there was someone more knowledgeable that could help me further because I would ask a question and she couldnt help much, she was guessing. She said l work here on commission and 3 people have come in since you. Well, there are 3 employees taking turns so she didnt loose a sale because they stayed briefly not buying anything. Another woman came to assist and the first woman got up grabbed her cigarettes and said, Im about to go off, I need a cigarette!. Talk about someone about to go off...that was me! I grit my teeth and politely left. So much for helping you with a phone you bought there! I am not real up on phone features and would rather talk to someone than read about it. Sales are very important to them, which I agree with, but customer service is what gets you sales. I did not update or renew because of this abrupt rude outburst of childish behavior! My contract is up next month so Im taking my service elsewhere. I have been with them since the beginning of Alltel !!! I hope her supervisor reads this. If the other woman was her supervisor, shame on her for not apologizing for her behavior and calling her out on it. I have not lied or embellished the truth!Goodbye Verizon!

You are always greeted with a smile and hello makes it a friendly place to shop.

Anna did great helping me with getting new phones set up. Definitely will recommend her for anyone looking to get anything done with Verizon.

Spent a lot of time here getting mine and Ginas phones situated. I had to get a new and Gina did also. I didnt have to get a new number but Gina did. The associate that helped us knew exactly what we needed and she knew exactly what she was doing.

Awesome place to buy a phone. Fast friendly service

Derek got me a brand new V60, was very helpful and I recommend him to absolutely anyone that comes in the store. Love my new phone and new verizon service!

The agent that helped us was awesome. Allisa I think.

Derek made sure everything was handled with care and took value in me as a person. Shop here not at the one in town this place will treat you like a human and not just a cash cow.

Great place! Derek was a huge help getting my line started and he helped me through the whole process! Super friendly, very help, definitely the place to visit!

Derek was our agent. He is extremely knowledgeable, professional and courteous. We totally appreciate his help and assistance with our purchases!

We had such a good experience with Megan! She was such a great person to work with we would recommend anyone to ask for her to assist them!

Great experience. Amazing customer service! Anna was great!

Megan is very knowledgeable and always gives me the best customer service. I’ve followed her from the Smithfield store to Goldsboro which is awesome being it’s closer to me.

Derek lord was extremely helpful, and knowledgeable. Great customer service!!!

Customer service was very good 👍👌👏

Cecilia helped me with a new iPhone 11 to replace an 8 that I lost the day before. Though I didn’t have a lot of the info that would have made her job much easier, she patiently tried different possible codes and passwords until she activated the phone and installed the apps that I really wanted immediately. All the while, she carried on a pleasant conversation which made the time enjoyable.. Cecilia set me up with an Otter Box and screen protector and explained the features that were different from my previous phone and let me try things out. She did everything I asked and more for this 72 year old retired teacher. If you go to Verizon on hwy. 70 west, you will be blessed to figure out what you need with her!

I came here a few days ago to disconnect my Verizon service as my husband and I were planning to switch our cellular service to Straight Talk (the price of unlimited data with Verizon is a joke). The lady who assisted me was very helpful and friendly... until I told her why I was there. After that, she told me there was nothing she could do for me in the store and that I would have to call the 24/7 Verizon number myself to handle disconnecting my Hum device and everything. Seriously? Im only giving two stars because at least she let me use their Wifi to then deal with transferring my service by myself in their parking lot.

Megan was great! Top of the line service.

Megan provided excellent customer service! She was very knowledgeable and I was very comfortable purchasing a new phone with her. She went above and beyond to make certain we had all we needed and were satisfied.

Daryl give great customer service.excellent sense of humor.

This store surpassed my experience with the Berkley location ten fold, wish I would have started here.Thank you Derek...

I have been trying for two weeks to pay a bill, with no success.

I went to this location for an issue I had with my iPhone about 4/5 days ago. Unfortunately I forgot to get the name of the young lady with glasses that help me. After having a bad experience with one of the reps at the location on N. Berkley with the unsatisfactory customer service. I was helped with my small phone issues ands then I was on my way. I think it took the young lady about 10 minutes to help me. Next time I am in town visiting relatives and I have an issue with my cellphone, I will definitely make the ride to Rosewood for better professional customer service.

This is THE Verizon to go to if you like REAL customer service! The entire staff will work as a team to ensure your needs are met....I want to recognize Bobby, Coco, and Megan for going out of their way to not only help me purchase a new phone (that I love!) but to send them a huge thank you for two afternoons of programming my phone AND teaching me things I didnt know how to do. Bobby was very patient with me as I had a ton of questions and if he did not have an answer, he either Googled it or talked with one of his team members to get the answer (answers)! They never made me feel as if I was a bother to them as I have been treated in other nearby Verizon stores. For once, I walked out as a truly satisfied customer instead of using language not appropriate in public.....you guys ROCK!!!

Megan did a outstanding job helping me set up my phone & new iPad. The customer service is awesome! I highly recommend this store

Megan at the Verizon store in rosewood was excellent. I would recommend anyone to her

Customer service was great

Its not that I hate it. I went and got myself a new phone and my husband and upgrade. We have had nothing but problems with it all. His phone was ordered but we were told it wasnt in but we found out that it had come in but someone had sold it and not told us the truth. Still having problems with my phone and we had to get a new phone for my husband bec9his kept messing up!!!

After drawing my final straw with Sprints atrocious customer service, my wife and I decided to make the switch to Verizon. We drove to this branch with our 11 month old son just as soon as I got home from work - before I could get to the front door, Missy was there welcoming us with a warm greeting. She was so kind and friendly, spoke to our baby boy several times, and gave us the most pleasant customer service experience of our mobile lives. My ONLY complaint is kicking myself for not making this switch sooner! Missy deserves a fat raise 😁 Thanks for such an awesome experience!Best Regards,Dustin & Krystal

Amber was really nice and very helpful. She helped me get the best deal for the best price! Im so happy I got off of Sprint and went back to Verizon. I recommend everyone to go see Amber and have her help you. Shes great!!

Great first experience at the rosewood store senior representive Kendall was great and very knowledgeable ...and helped get me the right phone for my needs and was even able to transfer all of my data for me to the new phone even though my old phone wasnt working. Iwould recommend this

If you ever need anything at all as a Verizon customer, please go visit Kendall! After multiple trips to a different Verizon corporate store we were basically told that we had no other option but to pay off the remainder of my husbands phone that wouldnt charge anymore so when we showed up to try to get an old flip phone activated until we could scrape together some money, Kendall immediately started looking for other options for us. He ended up finding a deal for us to where my husband was able to go ahead and upgrade and only pay the taxes on his new LG phone. I had been so stressed about the situation all day and Im so glad that we went to see him. He is our new Verizon guy and we will definitely be repeat customers. He goes above and beyond for his clients and is one of the best at his line of work!

This is my preferred Verizon store in Goldsboro. I drive farther to get better service. Always helpful, always courteous, never rushed.

We had a great experience at this store! The location is great and we experienced very helpful and polite employees. We worked with Megan, who helped us upgrade a line very painlessly! We were in and out within 30 minutes and she even found a way to save us a little money & get a credit back on our bill. We will definitely be using this location from now on!

I upgraded my iPhone at this location. Missy was extremely helpful in this process. I am “tech challenged “ being an older customer. Missy was very patient and helped me make the transition to a new phone. She took care of every problem I had She was very easy to talk to and exhibited a genuine interest in helping me. You just don’t get this kind of help anymore. Every Verizon store would be blessed to have such a valued representative as she.

Daniel Judd was the most unprofessional, rude, arrogant Verizon Employee that I have ever come in contact with. Go to the Verizon on Berkeley, they’ll treat you much better.

Ashley Sanchez was a great help and I would recommend her to anyone very great customer service

Ole Missy got me hooked up with a new phone quickly when mine shot craps on vacation. Very helpful,very quick,in and out.

Outstanding customer service!!! Duane made transferring phones very easy for me. I made an appointment to transfer my wife phone and didn’t realize until the end of the appointment that he came in on his off time to make this happen. Very impressed at him making sure his customers are happy.

Koko was my sales woman. She was absolutely the best. She made this process so easy and fast. She was very helpful.

Meghan was an awesome salesperson. She took time to explain everything and all our options. We never felt rushed or pressured. This is a great store and saved us money. Will definitely come back here and ask for her for all our cell phone needs.

Couldn’t have asked for more helpful staff at this location. Missy was the best. We had a slight hiccup with an online order and she stayed well after hours to make sure everything was set up and we were good to go. Thank you so much, Missy!

Missy was excellent. She was very knowledgeable and eager to assist. She went over all the options and deals available to me. She answered all my questions and she was very professional. She is by far the best representative I have had the pleasure of working with at Verizon.

Last night after realizing my moms phone had been stolen, we walked in Verizon close to 8 pm. Angelo Martinez, The Wireless Account Manager, did everything possible to help solve our problem, not only did Angelo help get the phone shut off, he was also very supported. He differently made my night better. Thank you Angelo Martinez, you were more concern about customer service than making a dollar. I will definitely refer you to others. Thank you again.

Missy was GREAT! As soon as I walked in on Friday she helped me and spent the time (Over an Hour) needed to make sure I upgraded to the phone that fit my business and personal needs. She was very knowledgeable and even helped me get a nice discount on a couple of accessories to go with the new phone. Dont think twice about going to to this location versus the other corporate store in Goldsboro that will treat you like a number. Thanks Missy I will be back for sure!!

Great experience with Kaitlyn! The smoothest experience I’ve ever had buying a phone. I would definitely recommend the Rosewood Verizon store over the corporate store on Berkeley. Much, much better customer service in Rosewood!

Megan was very helpful.

Kendall was my representative and he was amazing. I was so frustrated with Verizon I almost left and he saved this customer! If I were you I would call ahead and make an appointment with him because he really knows his stuff! He made everything so easy and he was quick and helpful and very knowledgeable. I was so frustrated I didnt know what to do and he solved all my problems so I ended up with a great new phone and it only took less than half an hour even with transferring all my stuff. Ive been a Verizon customer for a long time and I will continue to be one!

Great experience. Kendall went over and beyond to help. It’s great having the new store so close by. You won’t be disappointed in this location!

I love this brach! Its very convenient. Someone assists me immediately after I walk through the door. Someone even unlocked the door and helped me before they opened. The sales consultant on that day was bubbly and very helpful!

The customer service was so good! The man helping us was amazing he made me feel like weve been best friends for years Ive never had an experience like that in my life.

I visited this store for the first time yesterday and had a wonderful experience! Much better service than other locations. Megan was so great to work with. Will definitely be back :))

I had a great experience dealing with Brock at Verizon in Rosewood. He helped me tremendously! I had switched to an LG phone from iPhone and was not satisfied. I told Brock I wanted to switch back to iPhone and he took care of me with no questions. Great people at this store!👌🏻

Megan Smith is awesome Our daughter came in Christmas Eve panicking because she had not received her phone for Christmas Megan went the extra mile for her and today January 1, 2019. Megan helped us and was so patient with us We highly recommend that if youNeed a cell phone or any other service come see them. Rhonda and Woody

I had a great experience at this store. No wait and friendly employees. Megan was very friendly and helpful. Shes a great asset to the Verizon team!

KAITLYN is awesome.Very knowledgeable and experiencedVery personal really went out of way to help.Valuable employeeMakes a visit worth while and very easy

Stay away from this store. If I could give less than 1 star, I would. Even though the marquee says Verizon, this is not actually Verizon. This is actually a sub contractor, Cellular Sales. Poor customer service on steroids!! They are supposed to have the same policy as Verizon, but they do not. They make it up as they go along. Also the agents work on commission, Their interest is in their bank account and not in giving you great customer service. Go to an actual Verizon store if you want to be covered by Verizon policy. I must say however, that Verizon Corporate made a horrible situation right. They were rock stars. But, save yourself grief and stay away from Cellular Sales. Go to the actual Verizon Store where you will be treated fairly and equitably.

I came into the Goldsboro store with a issue with my phone and Brock was very helpful with my phone. He was able to help me save some money and even upgrade my phone. I recommend this store highly to anyone.

Sales rep. didnt listen to what I was asking and tried to sale me a phone I didnt want. When he realized he didnt have the phone he got up from the desk and left my son and me sitting there while he starting helping another customer. Then he didnt want to speak or really look our way. TERRIBLE CUSTOMER SERVICE!!!!! WISH I COULD GIVE 0 STARS!!In response to your response..... I will pass by your store and go to Berkeley Blvd. everytime, because they listened and wanted to help me order the phone we wanted. That my friend is GREAT CUSTOMER SERVICE!

Fun and friendly staff. More helpful than the corporate location.

Yooooo Jeff is the best Verizon guy ever. So helpful and comfortable to talk to, quick but still personable! I got what I wanted if not more! Highly recommend coming to see this guy! Thank you Jeff!

If I live near Smithfield but will gladly make the drive to the new Rosewood Goldsboro store... since we have met salesperson Kendall. I have an older phone and he spent a great amount of time helping me fix it and cleaning everything up on it I really did not want to have to buy a new phone and he did not push me he just helped me and got accomplish what we needed to do. I will gladly make the drive here again to get the great service from Kendall. And obviously when I need to buy a phone next time!!!

Kaitlyn was awesome! She was extremely polite and she ensured we received the best deals. What a wonderful Veterans day!! Thanks Kaitlyn, your the best hunny!!!

Very helpful staff member named Kaitlyn saved me countless hours by taking a damaged phone and transferring all of my information effortlessly. Quick, smart and friendly.

Quick and friendly service

I’ve been with Verizon since it was Altel and have yet to have great customer service. I was considering switching to another company until Duane resolved all of my issues. He went over all of the promotions going on and while telling me the benefits of each, he never tried to convince me to choose a certain phone or plan or anything of the sort. He answered other associates questions, so he knows his stuff. My only complaint is that he only gave me five business cards, which I’ve already passed out and referred others to him. If you have ANY questions with Verizon, I highly recommend Duane Hansley.

Love this store! Jeff and Kaitlyn are super helpful. I’ve never had a bad experience. Staff is friendly, knowledgeable and helpful!

Salesman Duane Hansley was great to work with. He went out of his way to locate my granddaughter a phone for Christmas! We also bought two IPhones 8 for myself and wife. If i had questions about the phones, he always returned calls or text to assist quickly.

Went in there tonight to replace my wifes phone, Luther was extremely helpful and took plenty of time to help her get exactly what she wanted. AWESOME customer service!

Jessica was very helpful with setting up my company email on my new iphone which nobody has been able to do not even the corporate store. I really appreciate Jessica’s kind and helpful attitude, she really went out of her way when the others didn’t know how to do it and fix the problem at this store, Berkeley store and Smithfield.I will recommend Jessica and this Verizon to all my friends and family. Will always send them to her and she’s the best rep I’ve ever dealt with.

I am also a very satisfied customer Miss Missy carry all the Qualities necessary to sale and retain her customer base patient,knowledgeable,great personality major concern she is aNatural add a couple more stars there are good sells associates andTheir are top notch Miss Missy is theLatter plus great service after the sale.

Best customer service Ever from Kendell! He was patient, experienced, and even placed his name and number in my contacts in case I had any problems! I will recommend this Verizon facility to everyone!

Very courteous, helpful and answered questions.

The store was nice inside and out very convenient for me. The person that helped me was Megan Smith and she was excellent!! Helped me get a new tablet.

Kaitlyn ... was a great asset. Polite, knowledgeable. Patient. I will now be a most favorite customer.

Big thanks to Missy for the excellence customer service. I’ve been with Verizon for over 10 years and Never seen customer service skills like hers. Thanks to Missy and Verizon in Rosewood for putting customers first.

First time visiting the Rosewood location and was pleasantly surprised at the quality of service. Kaitlyn is awesome!

Jessica Webber was very knowledgeable, helpful and and very nice. She fixed my phone from not receiving text messages that noone with Verizon call center or corporate could fix for over a month and everybody tried and she fixed it in 8 minutes and Im so thankful because I now can receive text which is very important to me Ive been missing out on my church work and my business as well. She also did not charge me a dime. Her generosity and help has made me now a forever returning customer with this store and her only. I will also be sending business her way where she is so busy. Best customer service Ive ever received. ThanksJames McLaurin

Looking for a new phone and with a great new experience go see KENDALL at the new rosewood... Verizon store...WHAT GREAT CUSTOMER SERVICE!!!

Duane was great, I called and asked about the gold iPhone 8 plus and they had one, the corporate store wanted me to pay for it then wait for shipping which they didn’t know when it would come (go figure) because they didn’t have a gold one but Duane at Cellular Sales saved the phone for me and I came and picked it up the next day. He was very friendly and answered all my questions. The other employees were friendly as well so I will be returning to this store for all my accounts needs or wants, thinking Apple Watch 3 next...lol

An outstanding place of business and the couresty of the personal were truly remarkable I definitely will recommend family and friends to this location

Kaitlyn is excellent to deal with. Fixed everything I was having problems with on my phones.

Very awesome! Brand new store with very nice staff!! Definitely will be returning