Amazing staff. I go there so much they already know me by name or which car I own lol. Never have an issue. Super friendly staff

Don was amazing helping me find a buy a car. It was a great experience. I would definitely go back to Honda when I need or want a new car!

My experience was great I went in the lot just looking hadn’t plan on getting a car today but when Don told me and the car that I purchased before I even saw it because I was looking at a different one I was half way sold. When we went for a test drive and I got that feel of the car I knew then I was sold. Don is a great salesman he listened and answered every question I had and was very patient with me.

Ricky T and Deborah were great!! Finance manager Trevor was very helpful also.Would highly recommend for your next car purchase.Ricky really listened to what I wanted and I was only at the dealership for two hours. That was test drive, signing papers and all... great experience!!

Aj Wise was very knowledgeable and helped me get a great car. I recommend Deacon Jones Honda for great service.

Aj Wise was extremely nice and helpful helping me and my partner get our new Honda Pilot best experience Ive ever had dealing with getting a car thank you so much Aj!

AJ Wise was so helpful helping us choose our next car! We’re so glad we made the decision to stop in at Honda today. Ended up driving away with a brand new Honda Accord! Very happy with our experience at Honda

Our experience with AJ Wise was awesome. He was very knowledgeable and courteous. He went above and beyond answering our questions about the various Honda models. We love our new car and will definitely come back for our future car needs.

Deacon Jones Honda is a great dealership!! They made sure I got into the car that I have always wanted! Ricky T definitely helped me out through the process. I would recommend them to anyone looking for a car.

Don Ortiz was excellent to work with: patient, thorough, clear, and wasn’t at all pushy. I really appreciated his help navigating the process. I highly recommend him to anyone looking to buy a car.

I will thanI thank all hondas integrated crew in Goldsboro, their cooperation with all customers and their reception of customers that no buyer will hesitate because you are the best.Thank you and for your cooperation with everyone

Very nice people unlike their next door neighbor lol

Love the Deacon Jones Honda team!!! in the four years stationed here, I’ve purchased 4 vehicles from the same dealership through the same sales rep, Ricky T! They’ve shown constant support with any questions or concerns. Definitely a reliable team for the Honda brand.

RICKY T is AMAZING!! We have personally purchased 2 vehicles from him and sent our friends and family to him. He is caring, not pushy, and very knowledgeable! We are proud to be part of the Deacon Jones Family (no relation)

Deacon Jones Honda is a beautiful place that uses the latest technology to make the buying process quicker and easier. But the most impressive thing is the friendly staff. Theyre very knowledgeable and listen to YOU to get the vehicle you want. Ricky Talton listened closely, narrowing down the search for mine. He wholeheartedly looked to find just what I was looking for. I am THRILLED with my new Civic! Ill always be Speakin Deacon.

Great experience!We worked with Frank Disalvo.Excellent service, very professional! Highly recommend!

AJ Wise was my sales rep and I felt like he was truly looking for my best interest as he helped me sign the dotted line for my new car. Great experience!

AJ Wise was super nice and extremely helpful with my new Honda Odyssey purchase! Ask for AJ Wise and he will make sure your new vehicle purchase experience is the best ever!

Dealership has a lack of communication and professionalism. After their error that caused me to drive 1.5 Hour drive the car was not there and then they tried to sell me a 8k more expensive car and played with the numbers to hide things. WOULD NOT RECOMMEND. If you seeing their vehicles on Auto-trader or Car guru I would not make the drive. they claimed the Internet sales team doesnt talk to them and doesnt update things properly. I feel they lied and told me yes to just get me on the lot and try and upsale me.

I had a bad experience using an online car service. AJ and Jesse were very helpful and patient with me. I will never use an online service again! Highly recommend seeing AJ if you’re in the market for a new car.

AJ Wise was a very nice salesman. He made sure my choice of vehicle for a trade-in were the right option. At all times, he was very professional.

My wife and I found a beautiful Toyota Tundra online at Deacon Jones Honda last week. We immediately called up the dealership to see if we could take it for an extended test drive. They graciously allowed us to take it back home and keep it over night. We’ll give them a star for that alone.After leaving the dealership on Tuesday, we were rear ended while test driving the Tundra. Minor damage in the grand scheme of things and everyone was okay so win/win. We called and spoke with our Salesperson and they talked to the General Manager who stated to just drive it home and see how we like it. We did and we loved it!We took the Tundra back to the dealership on Wednesday and talked to the General Manager and Salesperson while showing them the damage. I had already contacted the insurance agency of the party at fault and had that ball rolling. I told the Salesperson and General Manager that we were still interested in the truck. I asked them to let me know when the work was done so we could take a look and make sure everything was up to par.I never received a call back so I called them back a week later. I was asked if I was interested in the truck still and if I wanted to put a deposit down because there was another deal in the works. I said I need to talk it over with my wife and we still want to see the repair done to the truck, if we do make a deposit. We asked if the price would be negotiable at all since it has now been in a wreck at no fault of ours to which the response from the General Manager was no (no big deal there). So I said okay let me know if anything changes. This was at 6pm at night they close at 8pm. Talked to the wife and we decided we liked the truck so much we are just going to do it. I call and email first thing the next day only to be told they did in fact sell it. So moral of the story is I find it hard to believe that truck was sold in two hours from me being asked for a deposit and the dealership closing. This deal was already done and that to me is very immoral and we will never buy a car from any dealership within the Deacon Jones Automotive group. I will also make it known to anyone who’s looking to buy to steer clear from this dealership.Guess some other customer got the wrecked Tundra. Hope the new customer is fully aware of that, but judging by our experience wouldn’t be surprised if they’re not. On to look for something that has not been in an accident. Thanks Deacon Jones Honda!

AJ Wise sold us our car. He did a great job. Very eager to help and not pushy at all.

Deacon Jones Honda was very helpful and patient. Work well with helping military members find exactly what they need. Personally was helped by Ricky, he was very professional and assisted through every part of my car purchase.

AJ Wise was very thorough and knowledgeable with the purchase of our new vehicle. He answered all of our questions carefully and explained the process in detail.

Thanks for the Great Service today! I can tell Joey M. the technician did a super job today! He completed a through Multi-Point Inspection and an oil change of my Honda CRV! I went in with the intentions of just getting an oil change but the tires were out of line so, I was called and told before anything else was done! Thats what I like, I do not want any surprises at the end of my service! My Honda rides and drives much smoother than before I went in today!Thanks, to all at Deacon Jones Honda in Goldsboro for your hard work and professionalism!

Great customer service! AJ Wise went above and beyond. He was very professional and knowledgeable.

Each time some one is looking a car I refer them to AJ Wise, his personality is great and always puts you in the right car if you’re not to sure what you’re looking 10/10

So pleased with my experience at Deacon Jones Honda! Everyone was so helpful and patient. I didnt know much about the vehicle I was inquiring about, but thanks to Jeff, Kevin, and the Honda team they were able to narrow it down to the perfect vehicle for me. I will be going back for all my future vehicles. Thank you so much again for making me feel like family, and taking the time to make this experience worth it!

AJ wise was very professional and knowledgeable. I would 100% Recommend checking them out

AJ Wise helped us purchase our new Accord and did a great job. I highly recommend working with AJ.

My experience with AJ Wise was nothing less than excellent.

Adriana was super easy to communicate with! She gave fast responses to all of my questions and made everything pleasant and super easy!

AJ Wise - a thoroughly knowledgeable and considerate salesperson - looking forward to working with AJ on my next purchase 5/5 stars.

AJ Wise was very helpful and knowledgeable about Honda. it was a very pleasant buying experience.

Just got a new car with the help of AJ Wise he was great highly recommend

Their customer service is incredible. I live in Tennessee but Deacon Jones Honda made my experience so incredible that I decided to go to them. A big thank you to Kevin and Derek and their whole team for getting me into a new car and making the whole experience so pleasant.

April was great!she set up the appt.to see what the problem was,then advised me of the problem,made the appt.for me to get it fixed.All is well with starting my car now. She even got Derrick to take me home to put my produce up and bring me back. Great experience!

Excellent buying experience! The new vehicle price was very competitive and there were no gimmicks or sales pressure tactics. The sales rep and customer service staff were extremely friendly and very helpful. The overall purchase and trade-in process was very efficient.

Clean cars even in this pollen hurricane. The floors were so shiny they looked like mirrors. As usual to the Deacon Jones Autogroup standards the parking lots didnt have not one rock or piece of trash. My current car and my next truck will have a Deacon front plate.

AJ was great and easy to work with!

Went and trade my car in and told them I want to transfer my tag in March 2021 everything went good until I got a new tag for the car and with the wrong address on it wth I just pay for for renewal on my old tag and now I have to pay 500$ dollar for this new tag i wanted to transfer my old tag over if you can’t do paper work then don’t do it the jobs is not for you Chris I call over 4 time and you said you will call me back on update it’s been past due

AJ Wise was knowledgeable and helpful. It was a pleasure to be his client. Thanks!

The staff is friendly, knowledgeable and helpful. A great place to purchase your new Honda.

I really hate buying a new car, but Deacon Jones provided a very different experience. Staff was friendly and did not try to pressure me or rush my decisions. Ricky Talton was the best! Would definitely recommend.

Customer service was absolutely amazing. I definitely recommend salesperson Donaldo Ortiz. Very attentive & gave great service. He’s definitely the one to see for a great car.

Great experience!! Ricky T... he has your keys!!!

I came to get an oil change on my 4Runner

I would highly recommend this dealership and service department. I live 2 hours away and they took care of me and my husband on a rainy night. We were on the way to RDU airport in Raleigh when my car went into safety mode. I called them at 7pm and spoke with sales manager. He said get your car here, we were given a loaner car so we could get to airport and they fixed my Sonata under warranty. Amazing just Amazing. Thank you all so much.

Is impress the Customer attention. Its real 5 stars

Came in for oil change and rotation. Left with a broken tail light, a nail in my tire and now when I go above 70 the whole vehicle shakes. They only try to sell u stuff you dont need and dont care if there is anything really wrong with car. They only want to sell cabin air filters.

Emailed them about a price of a 17 Sierra that they have on the lot, truck is 5 years old and has 83000 miles on it. They want close to 40k for the truck, phsss I already found the same truck with 20k less miles on it for 33k!

April and Jose are outstanding service reps for Deacon Jones Honda and are courteous, professional and honest in their presentation of work that should be done on ones vehicle. The service techs do a great job and take great pride in their work. Even though the work is somewhat expensive it is worth the money to get the quality of service that is given!

I went for a service recall, early in the morning. Coffee, and pastries were readily available. The receiving technician was very courteous, attentive and responsive. Posted information for usage of available wifi was within in sight. Everything was fair.

Quick service and friendly employees! Business was nice and clean as well.

Literally the best customer service I have ever experienced. I had an issue with my car heading home from the beach with my friend and they quickly got my car back and gave me a temporary fix at no charge. I have never had a better experience at any other car dealership and I greatly appreciate their kindness!

The people were very nice and helped with everything we needed. They didnt charge us for something we asked for because they said we didnt need it. The Pilot had all work done and delivered when promised.

Professional and reliable.

I recently came by to check out a few of the Civic Hatchbacks since my family has always had good experiences with Deacon Jones dealerships before. Just like the last time the service and care were great! Jeff, our salesman, was helpful, patient, and did everything he could for us that day, and it left us with a new car so thanks to everyone at the Honda Dealership, and a ton of thanks to Jeff, for all their help!

I went in for a regular oil change and tire rotation. Waited over an hour just to be told by the service advisor Jose that I need to replace a fuel filter. It caught me off guard since it was a $220 charge that was not expected. I went with my gut and declined to do it since the car had 20k miles on it. Took my civic to the Raleigh dealership and asked the service manager there about it. Long story short the Goldsboro dealership tried to scam me for a service that was not needed nor recommended. It shows all the employees at deacon care about is the commission they make off of you. I’ve been going back and forth from this dealership for about two years and I will not be returning since each experience I’ve had there has only gotten worse.

My husband and I had recently come back from an overseas tour. The staff was extremely helpful and even provided a free ride from the base gate to their facility. Ricky T was extremely personable and was extremely helpful, I would recommend him for his excellent customer service skills. We didn’t feel like we were being pressured into buying a car and got a great price on it. Will definitely be coming back in the future.

Great place with friendly staff. I would like to see a service where customers can be taken places and picked up while getting their vehicle serviced. Or even a rental option (free of charge) if the service takes longer than expected.

Everyone at Deacon Jones Honda was very attentive, patient and knowledgeable from the Sales Manager to the Finance Manager to the young lady who helped me find the car that I fell in love with Mrs. Adrianna Dominguez-Milan. It really makes a difference when people enjoy what they are doing and the team at Deacon Jones Honda really do I would recommend anyone looking for a car to go to Deacon Jones Honda they are hard working and efficient.

Amazing service while getting maintenance on our vehicle and while looking and other cars we were very well assisted.

We took our daughters car to get some keys programmed due to having to replace the ignition switch. They got us in and out in minutes. Also had 2 recalls and they had went ahead and took care of them. We were expecting to drop the car off and come back and get it the following Monday. Great customer care and the staff we encountered was very friendly.

Deacon Jones Honda has very poor customer service. I bought a vehicle and had to return the next day because the air conditioner was not working. They were supposed to service the vehicle but did not check for a noise I heard during the test drive with the salesman. I have been calling to get a service appointment, someone took my name and phone number...no one has called me back yet. I went online to schedule an appointment and no one responded to that either. My loan documents where place in an envelope at the time of purchase. I went to look at something on the documents and could not read the documents. I will never purchase from them again.

Deacon Jones Honda is the only dealership I trust to service my Honda. They perform excellent service, and always let you know the work thats needed to be done. Very clean and comfortable lounge. They offer coffee and snacks while waiting for your vehicle. Best dealership in Goldsboro,

Most pleasant car buying experience Ive ever had. The financial manager went the extra mile and made me feel like I really mattered. Definitely will recommend Deacon Jones to everyone I know thats thinking of upgrading their car.

Went to buy a new odyssey. First and last time there . Otw, another dealer called us with a cheaper price, decided to still give deacon a chance since we told them we’re coming. . Regret every bit!! Sales lady said she will talk to manager and “assured” us they will give a better discount. After we got the cashiers check ready, they said they can’t give a discount off price, but if we get the warranty, they will give us a discount. That was a lie too. The manager didn’t even talk to us or acknowledge us, we were literally 5ft away. He would walk by with an attitude! Looked like a jack a$$ with a chip on his shoulder. He kept ignoring us, we didn’t even get a thank you or a hand shake. They didn’t even put the plates on the car, we had to do it! We were waiting like???!! We asked, another sales man started to help, he saw another customer, then just gave us the screw driver to put the plates on, said he’ll be right back. Normally would have walked out, it was a surprise for my wife and the family knew we’re coming back with a new van. Didn’t want to mess the night up. Go to Barbour Hendricks in Greenville, just bought an vehicle from them, better prices, good customer service. We don’t ask for anything and the manager came to thank us. Big difference than Goldsboro!

My husband and I have been looking for his dream car for quite some time. When we found our used mustang GT premium at Deacon Jones Honda we were thrilled. We drove 3.5 hours from home to pick it up and while it was basically a 10 hour day.....the experience we recieved from Cameron Helt and our financial advisor was impeccable! They answered all my questions, fullfilled all my requests (within reason....clean and detail car, check all the lights, fix minor hook ups in the motor and so on). The customer service was outstanding and made the day that much more exciting for us! Thank you to this dealership for making my husbands dream car experience a reality. It drives amazing btw!

Absolutely amazing experience. AJ Wise in sales is the best guy there in my opinion. Super professional and friendly. The service department is awesome as well. I noticed some comments on here complaining about waiting in service, but you are supposed to schedule appointments, and if you just show up when they are fully booked, it makes perfect sense that you might have a long wait time. If you want faster service, schedule your appointment. Much love to Deacon Jones.

As always the service was excellent at Deacon Jones Honda. Jose and April were wonderful. .

Rachel and Terry are the best! Bought a new Honda last year and Terry was a pleasure to work with. Post experience has been wonderful. Terry and Rachel will take care of you!

Today was my first time calling their service center. I first spoke with Sarah. She was extremely kind when speaking to me and her bubbly personality could even ease the most irate customer. Then I got to spoke with April in the service center. She was so nice while I roughly explained my issue. She communicated that she would not be working on the day of my appointment but let me know who would be helping me. She advised me of their process and I could not be happier. I’m a Business Development Specialist, and I could not have asked for better service. This dealership knows EXACTLY how to provide exceptional service. KUDOS and thank you again ladies.

Very nice staff! They greet you promptly, find out what you need and get it done quickly. They also keep you informed if there is any delay.Always a pleasant atmosphere in the waiting room - and a fresh cup of coffee.

This review is exclusively for sales department. Walked in yesterday looking at the green 18 civic SI thats been there for several months now. Worked with Cameron, who was an absolutely delightful sales rep. Answered my questions, allowed me to test drive. Wonderful experience. Until the sales manager Curtis walked over. Curtis was extremely rude. He cut Cameron off almost constantly just to repeat exactly what Cameron had just said. He was pushy to the point he literally pushed me out the door. He lied through his teeth at every turn, not that he did So well. Curtis skirted around my questions and was generally condescending. It was extrodinarily frustrating especially when I already knew the answers to the questions I asked, yet he lied to me anyways. Cameron was trying his hardest to get me this car, he was respectful, and he understood when I said no. Didnt try to push further or force me into signing anything. Curtis ruined the entire experience and is the exact reason I did not buy that car.

As a father from out of state, my daughter had car issues and her first 2 phone calls to service weren’t helpful (male answered both times)... I called and left name and number and was then called back by Rachel. She was extremely helpful, understood the situation and went above and beyond to help resolve the issue(s). I feel much more comfortable knowing that my daughter’s local Honda dealership cares about their customers!!! Thanks Rachel!!!

I Would Be Coming Back To This Place To Buy A Car

I was welcomed and treated like family at Deacon Jones Honda. Jeff was knowledgeable and willing to work with my family’s unique needs. Thank you!

Adriana was awesome! She took the time to find out exactly what I wanted to buy and which features mattered to me. The whole experience was amazing.

Awesome Service From Wonderful People!

Deacon Jones Honda has been providing me with excellent service for at least 6 years now. My most recent visit was not unlike all of my visits. April and Jose always take great care of me and get me in and out as quickly as they can.

We had a near catastrophe on our way back to Ohio from the beach. Our van started to sputter and the check engine light came on. Fortunately, we were only about 15 minutes from the dealership. I called and spoke with Jose who took care of us the moment we arrived.It turns out there was a problem that was under warranty with two possible solutions. Jose offered to fix the problem under warranty but it wouldve meant us having to stay at least a day overnight given the complexity of the job. The other solution required a small fix that would ensure we could make the trip back home safely. We opted for the quick fix and dealt with the warranty situation when we got back.Jose was incredibly understanding, friendly, and did everything possible to make a bad situation almost enjoyable. I spoke with some other folks there and all the employees were very friendly and down to earth. If I needed another car I wouldve bought one on the spot.

Recently dealt with the collision repair at Devon Jones Honda. Dealt with Larry Bacon, who was knowledgeable and personable. Pleased when I picked up my vehicle. Everything promised was met. Vehicle looked brand new. Recommend with confidence, this is an excellent business to deal with.

Service was top-notch as always. Communication was great and the staff was extremely professional and courteous. Jose, Franklin, and Derrick provided excellent customer service. Easily my Honda service department of choice.

Took my car here over a month ago due to a clicking noise. Left my car at the dealership for service, got a call about an hour and a half later indicating they could not duplicate the sound. I had video of it, but did not push as they indicated a piece was hanging under the car which may have caused the intermittent noise. I get home and notice the noise again, but figured it may have been the piece coming a loose again, but the noise seemed to get worse on some days. I decided to take it to another Honda dealership and guess what?! Both CV Axles need to be replaced. I figured they would look further into customer concerns as this is a serious safety issue. I won’t say I will be there again.

This is an honest and well run business. 10/10 would buy again. This company is awesome, and the people are hardworking. Any differing opinion is simply incorrect. Everyone here does everything they can to make sure the customers have a positive experience. I read some of these negative/1 star reviews, and they are just absolutely bonkers and incorrect. If you are looking to get a new vehicle, make sure you visit Deacon Jones.

Great place to buy a car! I have purchased 6 cars from this dealership! Always professional service. I won’t drive anything but a Honda

My husband bought me an eternity key for Christmas...too bad the battery was dead. they wanted to charge $6 for a new battery. granted its only $6 but why would I want to pay for a new battery when I already paid for it once? so I went to Walmart and bought TWO batteries for $8. other than that the key works great.

Polite but dont go the extra step

The staff was wonderful. It did not take long for them to fix my car. Told me it would take 4 days but they got it fixed in an be day! The staff was more than helpful. I would definitely come back again for any other repairs that need to be done on our cars! I will also be letting my family members know they where so quick and recommend they take there cars to them also!

New service station (new location) is top notch. Jose remembers me each time I pop in which is once a year or so. Appreciated.

Terrible service department

They are precise on thier work. They do a great job. Clean environment polite employees. The gentleman in the front of service area where u pick up your vehicle. Young Hispanic man, Im really sorry I forgot his name but hes always great an genuine.

Fixed my car. Nice people. Good job

Great experience at Deacon Jones Nissan. We tried buying a truck at 2 other dealerships in Goldsboro, NC. Neither could get the payment close to what we needed to be comfortable. After a little negotiating on the Nissan Frontier we had an offer we could live with and drove our brand new club cab truck home. We dealt with one dealership for 2 days. When I text the salesman to say I was pulling the plug if we didnt have a deal I got a text back shortly saying they had me a deal close to what I asked for. We went the next day and waited about 3 hours to be helped and just to see the numbers. To our surprise the entire time they where still trying to get a loan set up for us. When they played the numbers out in front of us they acted surprised when we didnt jump on the deal that was almost 200 over the payment we asked for. No offer to try and workout something on the dealership end. At Deacon Jones when the deal wasnt working the salesman continued to go back to the dealership to negotiate a deal a little better. They gave some and so did we till we met in the middle with a deal that worked for both of us. The entire experience was great till the end. We had several people working with us through the process from sales, finance department and finally a very nice lady to make sure we understood the features on our new truck. When we left the finance office from signing the paperwork our salesman and this nice lady where there to greet us. I was a great experience from start to finish. Our salesman was Tavorus Dunn. The finance guy was Kevin and I did not catch his last name. The nice lady that helped with the vehicle features I believe was Deborah Lance. I would highly recommend them all as they made us feel at home.

They were very courteous, pin pointed the problem and gave honest directions..luv them🙌🏾🚗

Ms. Pennington, I just wanted to say that my experiences with Deacon Jones has been outstanding on both occasions. Rachel is to be commended on her outstanding customer service. Not only was she polite, professional and efficient, but she went the extra mile to ensure her customers were well taken care of by her. In the past at other dealerships, it was with dread that I had my vehicle serviced with them. Long waits, poor attitudes and overall unprofessional experience. I now actually look forward to have my vehicle serviced by Deacon Jones. So in closing you guys are a 5 star business! Rachel deserves a raise 😊!Sincerely,Ernest Garrett Troquille

Service department is slow as can be. We had an appointment at 10am this morning. Said it shouldnt be too long. We call at 3pm to check the status and they say 30 more minutes. We were in the neighborhood so we stopped by. Car never moved the spot we parked it at in the morning. They said there was a line and I understand that but whats the point of making an appointment. People were nice so nothing against their attitude but unreal.

Aside from the fact that you have to sit in chairs that maybe arent the most comfortable to spend an hour or more in, I love to know that they are taking care of my car. They are very good to tell me exactly what is going on, to not do more than they have to but to inform me of what might need to come next, and to do it mostly at my convenience. Ive been able to schedule always at times that have been very convenient for me. I love my CRV. I call it my happy accident because I wasnt really looking at the CR-V when I was car shopping. By far one of the best cars I have ever owned and I would buy another one if I ever needed to