Great service. But some of the younger staff dont know basic terminology for tools or parts. The older staff seem to have a better grip on parts and terminology. It will come with time.

Very helpful staff. Prevented me from buying the wrong item by asking a few questions and got me the right stuff.

Susan handled all my questions like a champ. The only place I will purchase auto parts and supplies.

Rude on the phone. I asked for a part, and the employee hung up on me in the middle of a conversation.

Always have what I need.kind,polite staff

It was easy to find what I was looking for on the shelves. Associates were friendly and knowledgeable.

Ok but not enough to get a five star

James was very helpful and had new windshield wipers installed within 5 minutes of me walking in with my 3 kiddos in tow. Customer service was great and they were very helpful!

They will diagnose your car and advise you on what to do.They are very friendly

I bought an item at the store and they asked me for my telephone number. I tried to return the item after I found out that I couldnt use it and was told they had no history of me purchasing the item and I had to have a transaction number for them to return an item. Its my fault for not being able to find the receipt but its really bad customer service to have a system in place where you are supposed to be able to help the customer in situations like this only to tell them there is nothing you can do and they are stuck with an item they dont need.

Nice and friendly 👌

Very helpful when my car broke down across the street. They sent someone to jumpstart my vehicle and then checked the battery. They were extremely helpful, nice and professional.

I went in there earlier today around 3pm to get a battery test.The test showed that my battery wasnt charging.So I asked to get another battery.I was told to make sure my alternator and starter wasnt the problem.The lady also made excuses that it might of been the heat.After waiting around for about 20 minutes I was told it was going to be at least another 30 minutes till they where able to put a new battery in.I told them not to worry about it I was going somewhere else.I went down the road to Auto Zone.Bill did a test and told me I had a bad battery.He did the test.Replaced the battery in less than 30 minutes.Let me just say thank you Bill for your great work.And now let me say something about Advance Auto.Why dont you just say you didnt want to change my battery.It would of saved both of us time.You really need to teach your employees customer service and have a work ethic.

Great place to buy auto parts.

I ordered a battery online, and in no time they had my battery out and put the new one in. I was all set to go. Mask are required and socisl distancing is practiced. The staff were very helpful and knowledgeable about products.

Getting better

Just went in to get windshield wipers, however there was no book to look up correct ones. A clerk was happy to help and looked then up quickly. Before he could get the correct ones, can the phone rang so he had to answer it, luckily the call was for someone else. After he got the wipers, but before he rang me up, someone who he was helping with their car outside before I came needed help again. So, he went to help them, he was back again in 5 minutes or less, and I was rung up and was finished. The individual was helpful and courteous, but when someone is trying to checkout they would be able to complete it without interruption. I was also disappointed there wasnt any way for me to look-up the wipers for myself. Or would have been much easier for me to get them myself then checkout.

Friendly and helpful employees.

They got everything you want or need.

What a great experience I had. The staff was incredible. They checked out my charging system before replacing my battery. Quick and efficient. Couldnt be happier. Will definitely be back again.

Great customer service here!

The sales clerk helped me find what I needed and was friendly

Good service but not great selections.

Way better than average assistance from the staff at this store. Some stores, I have waited for what seemed to be ages before anyone acknowledged my presence. Rarely have I waited more than a minute here before being asked if I needed help. Kudos to this store, the counter people and the manager. But mostly, the workers. Keep up the good customer service! Yall deserve a raise! 》Updated review: It just gets better. I walked in looking for a particular item. The woman arranging products on the aisle I was in aked what I was looking for. I told her, she stopped what she was doing and came to point out exactly where the item was. Then, she took time from her task to ring me up and sent me on my way. Great customer service and a knowledgeable employee. I highly recommend this place.

Great service and good guys. Matt was especially friendly! These guys give you the advice you need regardless of whether you bought anything (Dont abuse this guys) and the way they handle situations is graceful. Come here whenever youre in auto part need!

Courteous workers at the counter are always eager to help you find what you need or help if they can, and usually theyre very knowledgeable. The parts are pretty organized as well, making it easy to find what youre looking for.

Prices beat oriely auto parts and liked the people who worked there

I had the BEST experience today with Matt and Carrie (I think I got her name right!) Matt especially helped me find exactly what I needed and I’m grateful that I was able to fix my car issue. Highly recommend!

Always professional and knowledgeable.

Only customer in store at the time, had to wait while employee answered phone, after I was at counter to checkout. After a few minutes of listening to her conversation, the other employee who was just walking around behind counter, finally offered to help me. Not terrible, but they can do better. Especially when theyre not busy.

Awesome place

Covid protected.

I went into advanced auto today on Berkeley blvd in Goldsboro around 10:40am or 10:45amI was needing some help my windshield wiper had just stop working a couple of days before when it had rain. ABSOLUTELY KNOW ONE (customers) was in advance auto. The cashier says can I help you. I let her know that my windshield wipers stop working and needed someone to check them out. The lady with red hair says OHH WE CANT DO THAT! We don’t have the equipment to look at your windshield wipers. Her exact words. I have been there before in the pass and there were some friendly people that has helped me. I don’t think I will not be going back.

Best prices For My Car Parts

Maybe this store isn’t for people of color, well at least that’s how Brandy feels & what she told her co-worker but it was very vulgar so I won’t say up here. Advance Auto employs racist bigots at this location & I won’t be returning.

Great customer service.

They always seem to have lower prices for the things I need. They have had things in stock when others didnt. The staff has always been very friendly and helpful.

Edwin was the best and helped me immensely. Even though he is young, hes the most knowledgeable there.

Exceptional service. Store tech installed my new wipers and helped me locate other products.

Very knowledgeable and friendly staff!!

Didnt have portable console for daughters van i needed. Had to go to walmart.

Very helpful

I have moved here to goldsboro in the begining of this year and so far i love this place. The first time i had to go to this store my car shut off on me on my way to the pizza place and the car was in the middle of the lane. a couple of the guys working at the advance store came out to see if i needed any help and they helped me by pushing my car into the parking lot. They offered to preform a couple of the free test they do there and i found out that something killed my battery. I cant remember there names but the two gentlemen that was working there not only helped me get my car our of the way but got me the part i needed they even went as far as having a mechanic come to me to finishing helping me fix my car. I have been at a couple of other parts store including the other advance one near by and all i can say is that this one is far better than the rest.

Lost order. Had to wait an extra week. Went to them to grab it. If I wanted to wait for a week, I could have ordered it myself online.

Employees were able to test battery to verify failure condition, check OBD codes, and were able to replace failing battery without radio losing saved settings.

Very nice ad responsible people thay always come out side to help me find the right problems with my truck.

Good prices, easier to find parts for an older car here.

Great service

Great staff and nice selection of parts and extras for your vehicle

Excellent customer service.

Super friendly and helpful, but they are close to get customer service.

The staff was very helpful and the parts are reasonably priced!

Friendly, fast service

I had a problem with a missing bolt on my wheelchair, all of the staff was very helpful and got me fixed up very quickly. I highly recommend them.

Wish I could give a zero for the disrespect I received today from Brandy, I will never patronize advance auto parts again.

First Time There !!! Wonderful Folks !!! Online Pick-Up !!! Battery Worked Out Well !!!

Knowledgeable staff. Very helpful

The workers there are very helpful.

Great store and staff

Wasted 500 extra dollars when the people here told me it was not the battery, it was the alternator. That was false!!! Solid work guys!!! Ignorant!!

People know their business, cars and trucks.

Did not try to help me with the fuzz box.

Great customer service

Good customer service.

Had just what I needed. Low price.

Always have what I need

Great folks!

Guys were very helpful

Very knowledgeable people

Because they steal from you

Good parts cheap

Very helpful staff

Ripoff as usual in a retail supply

Employee acted like he could care less. Starter they sold me was missing something, and he didnt volunteer to locate another one, look for a replacement or anything. Just there for a paycheck

Usually very helpful

Very helpful

Very helpful

Good place

Friendly staff, had what i needed

Very helpful

Good selection

No comment

Fast service

They have a lot on inventory

Good

Helpful

Satisfied

Car parts

Friendly