Great service department!! Never any issues and Ive been using them for many years. Very knowledgeable and helpful staff.

With the current high demand for new vehicles and the supply chain issues faced by manufacturers, car buying can be a challenging experience. Jeff Hill made it easy to order my new truck. Great experience! Ask for Jeff!

From the sales team to the wonderful GM to the finance area was a amazing time > Fast easy and loyal I have purchased numerous cars from Deacon Jones

Totally satisfied with my experience at Deacon Jones Ford. I’ve bought two vehicles from them and both times I was very happy. Special shout out to Shane who was my sales person. Went way above and beyond in my opinion. That guy knows his business.If you’re considering a vehicle, I highly recommend them.

The customer service at Deacon Jones is unmatched. Robbie, Shane, and Kirsten had us in and out quickly. They were all very accommodating and definitely promoted the family atmosphere. We will be back for another car soon!

Our salesperson Bergen made this the Best process I have ever gone through in buying a new car! Very knowledgeable and so nice! This Is definitely a Great Dealership to visit when buying a new vehicle!

Very professional and friendly business Salesman Shane is very good at what he does I have purchased several vehicles from him. He makes the experience easy. My next purchase will definitely will be with him.

Just purchased a vehicle from Deacon Jones Ford and had a wonderful experience. Charley was really great at working with us and making us feel comfortable. He made sure we were taken care of even after leaving the lot with the vehicle. Never did we once feel pressured to make the purchase. We truly felt like we were treated as family. Will definitely be back for our future purchases. 10/10 recommend!

The Service department has always gone above and beyond for the needs of my vehicle. They’re knowledgeable, helpful and friendly. The dealership is clean, and accommodating. I feel the employees take pride in knowing their customers are well taken care of.

Pull in the bay tell them what you need done. The people are extremely friendly. They take your information and ask if you are staying to wait. I was so I hade a seat in the waiting area which is very nice with snacks, water, or coffee. I was getting an oil change and in about 30-45 min my vehicle was ready to go. Great customer service and excellent time.

Had some minor maintenance done on my 2015 F-150. I have always been happy with the quality of work but not so much with the customer service. This time I was assisted by Chad and he turned that trend around. Very happy with all aspects of my recent visit. Thanks Chad!!

Very satisfied. Salesman and Manager were very honest and helpful. Very friendly and professional staff. Got a good deal and financing. Great job!

Charlie was very helpful in the purchase of our first vehicle. He had a great attitude during the entire process. We highly recommend him!

We purchased a new 2021 Explorer from Deacon Jones Ford of Goldsboro a couple of months ago. The salesperson, Bergen, was excellent. She explained the process and was with us every step of the way. I don’t know if you can ever say that buying a new car is ever pleasant but Bergen did an excellent job and we appreciated her diligence and expertise.

I am not sure how to express into words how “taken care of” my husband, stepdaughter and I felt when buying a vehicle from Deacon Jones Ford of Goldsboro! It truly boils down to the salesman we had Dillon. He is the most laid back, easy going, patient person I believe I have ever come across. Most salespeople make me feel like they really don’t care, they just want to make a sale.Dillon is so far from that. He truly cares about his customers. Instead of making it about the sale, he makes it about the customer. I can say this because Dillon spent several hours with us looking for my stepdaughter a car and then when my husband and I went back to look for us a vehicle, he patiently waited for us to decided exactly what we wanted to do. (It took us about 2 days) Dillon never got impatient with us, he never made us feel like we were wasting his time, he showed true interest in what we were looking for. He made us feel like family.Dillon is also very knowledgeable about the vehicles he is selling. From the engine to the tires, to the parts in the middle, he can answer your questions and explain it in a way that makes sense even to a person that has little knowledge about engines, and things.We then went to finance. Ms. Kirsten is the most upbeat and enthusiastic finance person I believe I have ever come across. She thoroughly explained the warranties to us and wrote it down where it was visibly easy to understand. You could tell that she wanted to offer the best for her customers. She also provided more than one option for the warranties and offered an alternate solution to financing. She really went above and beyond to make sure we were happy with what we were purchasing, and she wanted to make sure that we were happy with the payments.We are super excited with our new car, and we are very appreciative of the service we received from the staff at Deacon Jones Ford in Goldsboro. Everyone made us feel like family! I wish I could give them more stars because they deserve it!!!

Dillon at Ford was phenomenal. He was extremely attentive and listened to all my needs. I would recommend all my friends to visit Deacon Jones Ford and to ask for Dillon

My husband and I had a wonderful experience at Deacon Jones Ford thanks to Dillon Nyman. He was extremely helpful and honest with us throughout the whole process. We experienced the quickest buying process here as well. Will definitely be coming back when my husband needs a new car! Thanks Dillon.

Stopped by without an appt. as my switch on the auto gas hatch release broke on my new 2021 F150.. Came in and also asked if they could do an oil change. They got me right in and got both things done in less than an hour. Mid you with no appointment . Also askew me if I was a Ford rewards member and they verified i was and stated i had more than enough points that there was no charge for my oil change Great Job Deacon Jones Goldsboro, NC Team.

Shane is always super helpful with anything that I need. He will go above and beyond to make sure everyone has a great experience and gets the perfect vehicle.

The team at Deacon Jones Ford Lincoln are top notch! Excellent experience from start to finish. The general sales manager Zan Evans was there for me to answer any questions I had, and I had a lot! Thanks to Zan and the team for making me feel like a client not a customer. I’ll defiantly come back and will recommend my friends and family! Thank you!

Thank you so much Shane Bjorling for helping us get a car in our price range. We always come back to you cause you always give us a excellent service. Thank very much

Cannot express the difference between dealerships enough! Deacon Jones Ford in Goldsboro out shined them all. Whether it’s looking for a vehicle, Shane’s effort is amazing, or having my vehicles maintained, John is the definition of courtesy and professional. Nowhere I’d rather be with me vehicle needs.

I’ve had many good experiences with the service team.They are always helpful in letting me know the status of my vehicle. They are an outstanding service team!

I had my Car there at Ford in Goldsboro Sept 20 th until Sept 21 2021... My car was going to take a month to get out the shop but Chad in service went above and beyond to make sure that didnt happen and I want to say hes a excellent worker for them. Thank you for your work.

Always great service and treated like family. Shane is very personable and has done wonders for me since buying from him!

I always receive great service from Michael and Frank. They are awesome!

Great customer service all around. Shane Bjorling is our go to person when we purchase our vehicles. Go see him. He is honest, friendly and helpful.

Charley was a great help to us while purchasing a new vehicle. He did his best to find just what we wanted and got us the most for our trade in. Very nice guy!

Buying a new vehicle should be an enjoyable experience and that’s exactly what I got dealing with the folks at Deacon Jones Ford in Goldsboro. Zan and Charlie provided first class customer service, and made the entire process effortless. I would recommend these guys to anyone and will definitely be using them for all my vehicle purchases going forward!

The folks are always friendly and professional. They did a complete servicing of my vehicle in an appropriate amount of time. I am very pleased with service I have always received at this dealership.

I would recommend Deacon Jones to anyone. My purchase from them has been great so far. Anytime I have and questions or concerns if I ask I get an answer, if they dont know they find out. Thank you Deacon Jones you guys are great

Charlie in sales was exceptional at providing honest feedback and guidance. He was diligent in looking into questions we had about the new Mustang Mach e we purchased.When the vehicle was ready there were no surprises upon purchasing the vehicle.Great overall service!

Shane Bjorling was amazing very helpful answered all our questions fully. Made us feel like family we shared lots of laughs!

One of the best car buying experiences I have ever had. No pressure, very professional. Finance options were great.

Purchased a vehicle this past weekend from Shane on the sales team. Very helpful and courteous. This is our second purchase at the dealership and we are pleased with the great customer service.

I always get amazing service from Michael at Deacon Jones Ford! I’m in and out quick and have all my service needs met!

The staff were friendly and knowledgeable. They did all they could to help me and get the best price!

Shane and the rest of the folks at Deacon Jones could not have impressed me more! I was in a bad spot trying to find a truck to pull our 5th wheel. Nothing was to be found in the tri state area that had what I was looking for. I started searching further south and came across Deacon Jones who had one on the lot with exactly what I needed. Left a message that night and Shane called me back the next morning.Not only did he get me a great price for the truck but also a respectable price for my trade in! Done deal!!!Shane even set it up for them to deliver it to New Jersey and pick up the trade!I will be starting my next search with Shane for sure!

I went into deacon Jones Ford and I was helped by Charley etchieson he provide by far the best customer service we have ever received, he showed up around the dealership and actually introduced us to the service team where will be taking are new truck and made us feel like we are apart of something great.

Bergen was efficient and up front. She knew the answers that were asked and was willing to find info she was not sure about. Calm and friendly. Need more sales reps like her. It was a Positive and different experience working with a female sales person. Give her a chance to grow in the D Jones Auto Group.

Great Experience charley was my Salesman he went above and beyond Thank You for the ExperienceI Love my Kia Soul

Shame at Deacon Jones Ford one of the coolest salesman I have ever met Great personality straight to the point honest guy go see Shane you will not be Disappointed

Shane Bjorling was a pleasure to work with while I was shopping a new truck.I would definitely recommend him to anyone shopping a new vehicle

Great Saleman Shane Bjorling. You always come through for us. Thanks for a great saleWill come back to you in futureThanks

Awesome experience. The least hassle free car buying ever!

Bergen is best person to work with! Would definitely recommend her to anyone!

Go and see Bergen & Zan!! This team down their at Deacon Jones Ford will make sure you get the best deal you possibly can and they make the experience easy, stress free, at the pace you need to move to feel comfortable when buying the car youre looking for. Could not have asked for better customer service from these guys when buying my new Ford Explorer

Staff at Deacon Jones are without a doubt the best, make you feel like family vs a customer. Robby, Shane, Robert, Zan, John Mark and all the other staff are true proffessionals. Thank you for always being there.

My issues have been with the service department. I recently brought my vehicle in to get shocks and struts replaced. I waited at the dealership for 5 hrs while the work was getting done. Afterwards I noticed that my ride wasnt as smooth as I was anticipating. I brought my vehicle back a second time to address the noise and instability that I was having with the car only to be told that the brackets were faulty. The issue I have with theservice department was that they essentially charged me over $900 in labor costs, in 2 weeks time, in order to do the job twice. this is unacceptable and I feel like Im getting my hard earned money and time taken from me. I feel taken advantage of and undervalued as a loyal Ford Customer.

I had a great experience purchasing a Ford from Deacon Jones Group. Shane in sales was very professional, informative, and understanding with what options I wanted in a vehicle. He really made purchasing a Ford easy and comfortable. I would highly recommend purchasing a vehicle from Deacon Jones. They have multiple options to choose from and great service. Youll find the vehicle you want and youll drive away satisfied knowing you are in good hands.

Everyone that my wife and I had contact with were extremely helpful and friendly. There was no pressure to buy nor pressure to finance through Ford. Mr. Hill and Mr. Braswell worked diligently in making sure that we got the deal we wanted and were able to drive away in the new vehicle we wanted. The finance officer was extremely helpful in finding different banks to get the interest rate we wanted that matched our budget. Nothing but great things to say.

Best costumer service I’ve ever experienced. My husband, 1-year-old daughter, and I had an unexpected issue with our Jeep on a drive back from the beach to Baltimore. Our front driver side break caliper seized and would not release causing the break pads and rotors to wear down and warp. We stopped at 5 different mechanics before calling Deacon Ford and Micheal Ferrel in the service department told us to come in right away and they would see what they could do. After diagnosing the problem, they were able to fix the issue (replace all the front break pads, rotors, and calipers) and we were back on the road in 1 hour. The whole experience was about 1 hour and 45 minutes. While we were waiting Micheal shared their employee break area with us so that our daughter could roam around safely. Then, Robbie (I believe he was the manager) brought us pizza! Every employee that we encountered gave us a warm welcome. We are from Baltimore but, we will definitely make the trip back to Goldsboro when we are in the market for a new vehicle!

Shane Bjork has superior product knowledgeAttention to detail when making a vehicle purchase!

Shane Bjorling was amazing and really made the whole buying process a real joy

Needed new tires and got what I wanted. At a great price. Quick, fast, excellent service. So if you need tires, oil change or any service done just stop on in. Great guys Mark Herring and Robert will check you right in. And see you get the service you deserve, as always. Leave it in the hands of the awesome technicians.

We have been loyal customers to Deacon Ford in Goldsboro for the past 10 years. We have dealt with one sales person, Shane Bjorling, who has been fantastic, very professional and very helpful. Through Shane, we have purchased a 2017 Ford F-250 King Ranch, 2018 Ford Expedition, 2018 Ford Escape, 2019 Lincoln Navigator, 2021, 2019 Ford Mustang and a 2020 Ford Edge.All vehicles were bought new off the lot.Additionally, we regularly use Deacon Ford in Goldsboro for all of our Ford servicing.About 7 months ago, we had to bring in the 2020 Edge for a faulty front sensor. After 2 visits where we were told there was no apparent problem, we were finally informed that the sensor was indeed broke and needed replacing. We were also told that this sensor was NOT covered under the warranty, despite the vehicle being just over 8 months old with less than 5000 miles on the clock. The repair estimate was for over $2000 - so we asked to speak to the service manager as we could not understand why it was not covered under the warranty. The vehicle had not been in any accident- the service tech acknowledged that there was no sign of any impact anywhere on the car. The service manager we spoke with was very rude and abrupt. When I asked him for at least a break in the labor charge to replace the sensor he told me “Absolutely not” and when I informed him that we had been loyal customers he replied - “That means nothing…”We complained to Shane who tried to speak to the Dealership manager but we got no help- I paid the repair bill but informed Shane that we would never buy another vehicle from that dealership.Since then, I have in fact purchased a 2021 Jeep Gladiator from Classic Jeep ( the dealership next door ) and 2021 Ford Explorer from a Ford Dealership In Smithfield.Also, our 2019 Lincoln Navigator ( which cost over $90k ) has been in the service shop for a recall issue for 5 weeks now. Again, as with the 2020 Edge, we took the Navigator in to be looked at because it wasn’t running correctly. We were told twice they could find no problem before we insisted on the 3rd visit they find out what was going on, they discovered it was not driving properly and that it needed to be worked on. We were told 5 weeks ago it would take about 2-3 weeks- as of today, we have been informed that it hasn’t been looked at yet- which is totally unacceptable!!In my business I have to buy new vehicles on a regular basis. We usually purchase 2-3 new vehicle a year. I will never buy another vehicle from Deacon Jones Ford in Goldsboro. I only deal with them now because we bought the Navigator from them in the first place. In fact, because of my experience with that dealership, I have actually started to lean toward GMC/Jeep or Chevrolet trucks and will be trading in the Navigator within 12 months for a 2022 Tahoe.Again, I wish to stress, the salesman we dealt with, Mr Shane Bjorling had always been very professional and has tried to help, but it appears the upper management at that dealership just don’t care about their customers, even their repeat loyal customers.

Charlie was an amazing salesman! Was not pushy and helped me make a smart financial decision. I love my new car and I’m thankful for Deacon Jones Ford! Will definitely be back to see Charlie the next time I purchase a car and will send others there as well!! Thank you!!!

I highly recommend this dealership. I didnt feel pressured and had a pleasant experience throughout. Other dealerships in the area need to adopt their high standards and how to handle customers.

Deacon Jones Ford is awesome. I take both my Escape and my F150 to them.I bought my Escape from their sister dealership Deacon Jones Hyundai and I wouldn’t recommend that place to my enemy. But Deacon Jones Ford will take care of you! Can’t say enough about them.

Always a good job with no hassle. You have to get there early if you want servicing done without a long wait.

Shane was very helpful and knowledgeable about all of our questions. We look forward to dealing with him again in the future 🇺🇸

I recently bought an “almost” new 2018 Ford Escape. I paid a little more than I wanted. However, I did get a very reasonable price compared to the Kelly Blue Book value and similar vehicles for sale in the area. And they gave me the CPO (certified pre-owned) status for ½ the “regular” price. Before I visited, I did some online research on small SUVs and saw this red Escape. When I first showed up to look at it, the vehicle was “missing.” Basically, somebody had parked it in a different spot. The building is very clean and spacious. After a few minutes, I was looking at the Escape and test drove it with the sales person. My sales person, Bergen, was very friendly and helpful. She answered every question and if she didn’t know something, she would ask somebody else. After talking, I realized that she used to work at the Vet office that I take my dogs to! After the test drive the “manager” talked to me. I told him that I would need to think about this for little while because this is a lot of money to be spending. Without being pushy, he handed me the keys and told me to enjoy for the Escape for the afternoon. I took my dogs to the park. They enjoyed the ride. Of course, I totally enjoyed the Escape. So, I ended up buying it. They cleaned it, finished the CPO inspection, filled it with gas and completed all the paperwork in the same day. I paid a higher interest rate than I wanted. But the finance guy recommended that I wait a couple of months and just refinance with my bank if they give me cheaper rates. He talked me into paying extra to extend the CPO warranty without clearly explaining the cost. (my only minor complaint). I can cancel it, if I desire though. Bottom line is I definitely recommend buying a new/ used vehicle from Deacon Jones! 😎

For the amount of service I get done and being a loyal customer you should wash and clean the vehicle as a courtesy. Most dealership offer that courtesy.

These guys and gals are top notch. They will do everything they can to earn your business. They are a dealership that is small enough to know your name but large enough to meet your needs. Every time I come in they all remember me by name. The Sales Manager Zan Evans was an absolute joy to deal with. It is refreshing the transparency and honesty this dealership gives you compared to most these days. 12/10 would recommend to all my family and friends.

I had a fantastic experience with Jeff Hill at Deacon Jones Ford. I had a Ford Super Duty built from the ground up for a large LQ Horse trailer. Jeff helped me design it and followed the build from start to finish. Though I live on the opposite side of the country I will definitely be using Jeff at Deacon Jones Ford for my next purchase.

General Manager Robbie Braswell was incredible to deal with.

Bought a Lincoln Corsair from Deacon-Jones in Goldsboro NC with such ease that it was easier than grocery shopping. Everyone there was friendly, available and knew all the ins and outs of the car.Many kudos to Zan, Shane. Darlene and Mr. Ashley. Wonderful folks to deal with.If you are considering a new vehicle, I would head straight to Deacon-Jones.

My service was excellent and did not take long. Most important was the service agent who took care of me. Frank Olivieri is the best!! He make the experience of getting car service a pleasure. Takes your concerns to heart and answers questions. The unsung hero’s are the mechanics. Kudos to them as well. 10+ years of service.

We purchased a 2020 Ford Escape and our salesman Charley was very helpful in the process. He was not a pushy salesman and I like that about a sales person. Zan in the finance office was great too. They did not try to rush us or rush through the final transaction even though it was after the business had closed for the day. They worked with us. All the staff was friendly and the place was clean. Stop in and see Charley to let him help you with your car needs.

Tray was the best help ever and they really made sure to get me in the car I wanted the same day I was there.

Service Dept. did great...got me in and out. Very simple.

The store Manager Zan Evans and the salesman Charley worked together as a great team to help us find our new vehicle 😀. They went above and beyond to explain every detail of our purchase. They were very hospitable, and respected social distancing, And always had mask on. (We really appreciated that) very clean, nice dealership. We will definitely tell our friends and family.

My experience at Deacon Jones Ford was nothing short of PHENOMENAL! I found the perfect vehicle for me. My sales consultant, Jason Hamm, greatly assisted me throughout the entire process. I was in the process of buying a new home, and did not want to adversely affect my pre-approved home loan. Jason advised me on how to both protect the great deal on my new 2021 Ford Explorer and pre-approved home loan. Jason, even, went out of his way to show me the great features of my new vehicle. I will continue to purchase my future vehicles from Deacon Jones and Jason Hamm. I have NEVER experienced purchasing a new vehicle with the ease, care, and personal touch that Jason rendered to me. This is my 3rd vehicle from Deacon Jones (2016 BMW, 2016 KIA, and present vehicle). I plan to always make my first and only stop at Deacon Jones! My personal knowledge and experience with Deacon Jones (Owner) of growing up in Princeton, North Carolina in the early 70s - JASON HAMM exemplifies what Deacon Jones stood for in selling cars. My grandfather purchased ALL of his vehicles from Deacon Jones. Thank You Mr. Jason Hamm for an AWESOME experience! Very Respectfully, Michael C. Richardson.

Excellent vehicle buying experience although they were quite busy. That was a complete afternoon adventure.

Im ready to buy today and they have a truck listed online. I called to see if they still have this truck in stock before I drive 1 hour to dealership. Operator needed my name and phone number so they could call me back. I was informed that I had to leave my info for a call back or no info available.

A Fluid Leak was detected during my regular Service. It was brought to my attention, quoted a price for parts and labor and the part was ordered by special order. They called me and scheduled a repair date and time within 2 days of my original service date. The work was performed as quoted and the price actually was a few dollars less than quoted!! Clean Neat Job was done by Thomas, Chad and J. Mark.

Awesome service. They got my repair done quickly and everything is working like it should.

I came into Deacon Jones Ford in Goldsboro when my 2017 Ford Fusion would not go into drive. I would turn the gear shifter to drive and it would have a shift fault error and automatically return the car to park. They knew I was having these troubles as I explained such to the service center employees. Even though this trouble conveniently happened after we hit 60,188 miles 😅 and they informed me my warranty had expired. So I left them with my car and went to teach 2nd grade. I get a call an hour later saying they can’t fix the transmission because the car had fleas, ticks and spiders inside my car. (Or you brought them into my car?) They refused to do the work so I took my car to be cleaned. (Beware the granola spider!)My car proceeded to break down in the busy line at abc car wash and I couldn’t get it back in drive to get it back to the lot.Next on my fun adventure was getting my car towed BACK to deacon jones Ford an hour and a half later to finally get the transmission fixed. The service members were unkind to say the least. We won’t be buying or servicing our car with Ford again.Thank you service for losing loyal Ford customers!

Was looking a good used Truck and the boys a Deacon Jones were very helpful in finding me one.

Great buying experience, got a good deal on the purchase and trade in. Financing and the entire purchase was a great experience. Thanks.

Guys at the service counter are top notch. Technicians seem to be efficient and competent. Not a bad thing to say after a couple years of service done here.

5-star service, as usual.And 5-star staff. Excellent service!

This is truly a top notch team. Always courteous and expedient.

I needed an oil change, called for an appointment, and was told to come in on my schedule. Next morning, I was first at 7 am. The diagnostic tool buried in the entrance showed an alignment problem which I approved a repair of with a comprehensive alignment. I asked for resolution of a door lock recall while they were at it.All was resolved, as requested, in less than 2 hours and at a reasonable price. The waiting room had Wi-Fi and 2 public computers so I could do some research on a DIY project/I would do it again and send others if appropriate .

Great job yall

This was an awesome car buying experience Charlie helped us out and was extremely pleasant!! Zan was an awesome help he made sure that I understood everything!!

Fast and friendly, what they tell you in both service and price is exactly what you get. No excuses or forgetfulness, they really care.

Great job on several repairs that was needed. Only the 2nd time since 2009 truck went to dealer for some repairs and general maintenance besides tires. Very happy with the work..

Bought a F 150 from them and was a great truck until 3 weeks later when I started hearing a noise coming from the engine. It was my timing chain and the guides they said. So I guess the service department tried to hide the noise because after I got the truck back it made the same noise. So I hade to drop the truck of again to get it fixed but as soon as I gotten the truck back it made to same noise again. I had to take my truck to the service department 6 times in under 2 months. I’m glad everything is under warranty because I know I probably would have been paying almost 3,000 for whatever work they were doing to my truck. Hopefully they’ve fixed the problem this time because if not I will be looking other alternative.Sales team great. Service department not so great.

They are so nice and friendly! They treat me like family every time I go in. They do a professional job and try to accommodate and help any way they can.

Great, professional, and fast service! This was actually the first dealership to find my extended warranty on file. Most Deacon and Lee dealerships say that cannot find it, and charge me. Then a month or so later I will eventually get reimbursed. Nice amenities and quick Wi-Fi! Will definitely be my new Service Shop!

Great experience! Everything that needed to be done was accomplished. The waiting area was extremely nice and the pastries, coffee, and water was really nice. My waiting time was minimal.

Bergen Hartzog was our Sales Associate and she did an amazing job! She not only found EVERYTHING we were looking for in our next vehicle, but she helped us get it at the price we wanted. She was very knowledgable about all the features and spent time showing us how each worked, and getting it set up to our liking. She is a credit to this Dealership and I highly recommend using her for your next vehicle purchase! I know we will use her for all our future purchases. Thanks Bergen! Also, the entire staff was wonderful, and we felt very well taken care of during the entire process.

I purchased a car 100% virtually. The entire process was very smooth and transparent. My salesperson Jordan Coates was very professional and prompt with his communications. They were able to get me a lower rate than my local Credit union and arranged competitive shipping on my vehicle. The car arrived as scheduled and everything was perfect. My only complaint is there their internet sales team. Since my first interaction was through the 3rd party website (Cars dot com) they repeatedly called every day during the process to see if they could help me. Even though I informed them I was already being taken care of and to stop with the inquiries. This started to become disruptive, but understand Deacon Jones has hired a 3rd party firm to process these request. Definitely a gap in that system, but overall I would recommend this dealership to anyone.

The services were great. Nice lounge to wait in.

I will be bringing my truck to get it serviced for as long as i have it

I bought a used (non-Ford) vehicle from Deacon Jones about a month ago. Ill give them the benefit of the doubt that the service department just missed these issues, but Im dealing with thousands of dollars in suspension repairs to date. The only resolutions offered were that I can pay for the repairs myself at the in house rate of $3900, or give my vehicle back as a trade in for $3000 less than I paid for it a week earlier. One reason people buy from reputable dealers is the assumption that the vehicle is inspected and in good condition before being sold, but this has been a real disappointment.

I had overall a good experience. What would have made it better or like I was treated like family was to have the truck serviced before buying. The very next day there was a notification that the fuel filter had to be replaced/serviced.

Excellent service department

Called them to replace a tire with a nail which they didn’t have in stock but they got it in the same day. They called me and I was able to come on out and get it fixed the same day and it took less than 30 mins plus they patched my other tire and gave that to me as well to hold on to just in case anything like this happens again. I appreciate you Deacon Jones Ford!!