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Deacon Jones Hyundai
304 N Oak Forest Rd, Goldsboro, NC 27534, United States
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Deacon Jones Hyundai
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Ka
Review β„–1

Without a doubt the best car buying experience Ive ever had. 10/10 would highly recommend. Excellent sales reps and gave me what I asked for on the 2021 Hyundai Sonata N-Line. Cannot complain about the experience anyone else reading this should visit πŸ‘Œ

Ro
Review β„–2

I like the professionalism I always get when I visit. They do an excellent job of taking care of my car also. πŸ‘πŸΌ

Th
Review β„–3

Deacon Jones Hyundai was by far the best car buying experience I have ever had. The team made so easy that I was able to get the deal and the car was brought to by front door. All of this only took a total of 5 hours including the car droop off. If you need a car call Deacon Jones Hyundai.

De
Review β„–4

When you walk in you have to get their attention at the service department no one will speak to you or acknowledge you and that should’ve been my first clue. I took my car there for service which needed a part a part that I have since found that is on back order and they have no clue of when it’s coming in. I do not blame them for this as we know how the world is at the moment but what I cannot understand is how a service department does not call you or let you know of what’s going on and the status of your vehicle for weeks. They also have no plan except for my car to sit there until some undisclosed amount of time for some mystery part they don’t know when they can even get. No resolve no service. Oh and the construction that’s going on there at their dealership has left me with a flat tire that I have to deal with now a flat tire I did not have before taking it to their illustrious establishment. Horrible.

Ab
Review β„–5

Im sorry to say but this is the worst iv been treated at a dealership. My cousin wanted to try a Hyundai and mabye switch from a Toyota man to a Hyundai. Rude customer service the salesman kept cutting me off when I was trying to translate to my cousin. We wanted to test drive it. He said we need to get approved first. Iv bought plenty of cars and this the first time I had to get approved before I went in the car. And then they wouldnt even budge on the price which was fine with us because my cousin really liked the car and was going to go ahead and buy it until we talked to the guy at the desk that my cousin is a new Hyundai customer but he wouldnt even hear it and basically just laughed at us which was disrespectful. Like no conversation whatsoever. I mean thats what you do, you negotiate, you convinceyour customers about the car the price and everythingin between. Long story short we went to Honda and found a beatiful car and loved it and loved the price they gave us and how they worked with us on the car. I do not recommend anybody going to Hyundai. That experience ruined Hyundai for me and dont plan on getting one anytime soon.

Sc
Review β„–6

Top notch as always! Priced well and the process was smooth!

An
Review β„–7

Deacon Jones Hyundai wasted my time, my money and my patience. This was the absolute worst experience I’ve ever had at a car dealership in my life, and I’ve had my share. I bought a car through a dealer trade and the car came with cosmetic damage to the bumper.I waited over a month. Enough is enough.The dealership gave me a loaner while they fixed the β€œnew” car, meanwhile taking my trade-in. However, they failed to mention that my trade-in was still my responsibility. So while I drove their loaner, I had failed to pay for my car because I did not know they hadn’t paid it off. I was 21 days past due on my payment and had I not called my previous car company, I would have had a ding to my credit in no time.Finance manager was very unprofessional in not giving me the promised call back regarding the status of my pay-off. Pretty sure that’s a big deal, don’t you think?The fix on the β€œnew car” was getting delayed so I basically paid to drive a loaner that wasn’t even close in class to my own car. I will NEVER be back and I will NEVER recommend this place to anyone. The communication is pure garbage and nothing was offered to remedy the situation, not even an apology. This is unacceptable and disgusting. I might as well have never given them my car had I known it would just sit there in their lot for a month and I would still be responsible for it. Stupid of me, I guess.But I have to give credit where it’s due. Matt the service manager and Kadrian the salesman were great and the two most professional people I had interacted with. They deserve a raise.

Ja
Review β„–8

I love my Deacon Hyundai family. Currently on number 4

Jo
Review β„–9

If you need a car are a suv ask for,David Frederick, he will get you what ever you need, if he cant get the deal worked out, no one can, hyundai is number one in my book

Sa
Review β„–10

Do not buy a car here! The financing office cannot get their information together. They call and ask questions that you have already answered with 3 different people. The people calling dont know why they are asking the questions. License plates dont get transferred. Just general incompetence all around. I would never recommend someone going to buy here unless it is literally the last option you have.

Er
Review β„–11

Thank you Rick for taking care of us and delivering exactly what we wanted! Deacon Jones should model their service after Rick who spared nothing to ensure we had a positive experience. I’ll be in the market again soon for another vehicle and I will no doubt be visiting Deacon Jones Hyundai. All smiles!

ka
Review β„–12

I swore that I would never go back to Deacon Jones Hyundai due to the horrible experience the last time I was there!! It happened to be the one time I didnt have Joey Combs assist me, and the gentleman I had worked with put a bad taste in my mouth with his poor customer service!! After 2 days, and 6 mechanics telling me they didnt know what was wrong with my car or couldnt diagnose it for one reason or another, I hesitantly returned to Hyundai out of desperation to find out what was wrong!! I went right to Joey, and by the end was crying tears of joy!! Exceptional customer service!! I am not one to write negative reviews, I will just take my business elsewhere, Im glad I returned today!! Please dont ever let him go!!

Ji
Review β„–13

Friendly and very attentive to what ur needs are. Amazing staff!

My
Review β„–14

Kadrian Lee was very helpful in me being able to get a car I am so thankful not too high of a payment and also got me a very nice car that I like I would recommend him to anyone who’s in search of a car

Li
Review β„–15

The staff was professional and my service was done in a timely manner. Joey and Matthew were great!

Sh
Review β„–16

The last couple of times Ive visited this dealership, Ive had great customer service but today was disappointing. I called today to inquire about a recall on the vehicle and other services needed, which included prices and the man that I spoke with today was extremely rude and had no sense of customer service.

Ri
Review β„–17

Have a Hyundai and their new selections our outstanding reasonable priced vehicles.

Gw
Review β„–18

It takes to long to get a oil change. But personal have an nice personality. I wish they could do better with an oil change

Bi
Review β„–19

Worst dealership I have ever done business with.* Only one key to the vehicle- No effort made to try and obtain a second key. Had to spend almost $300.00 to have a second key made.* No service sticker in the window. Had the Ford dealership service the vehicle only to find out this dealership serviced it but did not place the sticker in the windshield.* No after purchase follow up. This disappointed me because typically Deacon Jones dealerships are good about this.* Wouldnt recommend this place to anyone.

Jo
Review β„–20

Very friendly and prompt service, worked with us to assist when we broke down driving back to Canada. Highly recommended

Ma
Review β„–21

ABSOLUTELY HORRIBLE!! My daughter took her 2016 Hyundai in for a trunk that stopped opening. Trunk was accessible by using the emergency latch inside the car, but the trunk release on outside of car and key bob release stopped working. Dealership sends me quote for $397.33 to fix trunk, $130.00 for diagnostic, and other Requires immediate attention actions (brake job, coolant flush and additional brake flush) for a grand total of over $1200.00!! I call to inquire about whats going on with the trunk and the Service Advisor (SA) lets me know that diagnostic is what dealership does to determine cause of the problem. He then proceeds to tell me the trunk release mechanism is broken. SA doesnt know, but Im a A&P licensed aircraft mechanic, so I figure Im pretty good around mechanical stuff. I ask specifically what’s wrong with trunk latch; he tells me again that its broken. I then educate the young man on how this trunk release works. I explain to him that theres a mechanical component, and an electrical component. I tell him know that mechanical component is obviously still working as my daughter can get the trunk to open from inside the car. I then ask him about the electronic component (Actuator). He doesnt have a clue of what I’m talking about, but proceeds to tell me again that the release mechanism is broken. At that point, I let him know that I owe him for a diagnostic that I didn’t need as they haven’t told me anything that I didn’t already know when I took the car in.FTR, the repair estimate these folks wrote up have the β€œPrimary” jobs for the work that needed to be done as a Diagnostic service and a multi-point inspection. The real reason I took the car in for repair, is listed under the β€œAdditional Service Recommendations” portion of the repair estimate. Yeah….won’t be coming back to these guys.In case anyone is wondering, a new actuator for the rear hatch on these vehicles is less than $50. Time to replace the bad actuator is a little less than an hour. Only tools required are a trim removal tool, a couple of screwdrivers and a couple of ratchets.

Ha
Review β„–22

I purchased a vehicle here in 2019 and it had a scratch on it that they initially told me they would fix this being my salesman and Jennifer the sales manager. Well when it came time to fix it they said β€œoh well we can send you a paint marker in the mail” even though the scratch repair was noted in the contract upon purchasing the vehicle. I also called and asked about the spare key which they told me the previous over brought to them and they would send me in the mail. It’s been over a year now and i have gotten neither of these things. I have called and called i even went as far as emailing the Hyundai corporation. I’ve never been so disappointed in any services I’ve received from anywhere dealing with customer service. 10/10 would NOT recommend you go here, ever.

Yv
Review β„–23

Excellent Friendly Service! Great deals too!

Mi
Review β„–24

My experience here is perhaps the most pleasant car buying experience Ive ever had. David Fredrick was an awesome sales associate who never once tried to pressure me into buying more than I both could afford and needed. In fact every person there I either spoke to in passing or had interaction with was beyond polite and helpful. I am very glad I chose to do business with them and will probably drive back there when the day ever comes to get another vehicle. Bravo Zulu!!!Added Two Months Later...While the initial experience was outstanding its everything that has happened since then that resulted in me taking two stars off.First it took them almost a month and a half to get the trade-in paid off and many, many phone calls to the dealership to try and get this resolved. While this was going on I was getting multiple phone calls daily from that finance company and having late payments showing up in my account with them that is now reflected in my credit report. Second, I kept the tags off my trade-in and they said Id have my new registration paperwork from the state within a month. That was June 7th and its not July 29th and I just got off the phone with them where they said I needed to get them a FS1 form. It took almost two months and a phone call from me to find this out.So while I will give high marks for the initial sales experience everything since that first day has been a dumpster fire. More than likely I will not be giving them any more of my business.

Ke
Review β„–25

I went to have service done on my 2018 Hyundai Elantra. Its having a rough idle and trying to stall when I stop but because my car wouldnt replicate what it had been doing with me with the technician they said they couldnt do anything.

B
Review β„–26

Nice salesmen. They are remodeling so hard to do business.

Ro
Review β„–27

I would recommend this place to everyone we loved it the whole staff very friendly and nice and everything was sanitized and very clean they made sure that we were well hydrated and offered us a donut as well they went out of their way to help us get a new car and a payment we were comfortable with. Thats the kind of place I want to do business with right.

he
Review β„–28

Bought a new car..was treated well no pressure!

Su
Review β„–29

Awesome Customer Service. They Are Very 1st Time Owner Friendly. They Did Not Pressure Me To Buy To Buy The Most Expensive Car Nor Did They Pressure The Purchase At All. They Were More Then Happy To Provide Monthly Payments And Such Before I Even Considered Buying. 10/10. Will definitely be doing business with only Deacon Jones Hyundai. :)

Br
Review β„–30

Great place to have your vehicle serviced, Technician Ryan was awesome, awesome awesome, quick and thorough. Definitely coming back again.

To
Review β„–31

My recent visit to Deacon Jones Hyundai was a pleasant experience under the circumstances. My tire pressure light came on while driving home from work and I called the dealership. I was told that I didnt need an appointment and to bring my car in and they would check it out for me. Once I arrived my car was immediately taken and shortly afterwards I was briefed on the problem. My car was fixed and ready to go within an hour. I was pleased with the prompt attention to my vehicle and the professional, friendly staff. Thank you Deacon Jones Hyundai staff!

Jo
Review β„–32

The least you are going to get is Excellency in every matter, the staff in particular Glen and the manager the BEST of the BEST. You will not go wrong with them...

Ja
Review β„–33

I pulled into DJ hyundai friday morning just at opening with an oil leak. I explained that i was traveling from MD to FL and discovered the engine leak/smoking at 4:30 am at a nearby rest stop and that my home dealership had recently done major work on the engine. Joey got my car in the shop right away, they got me fixed under warranty and back on the road around 1pm. In a stressful situation it was a wonderful reminder of southern hospitality and darned good customer service. Thanks for being there. From your shop I made it to my destination without issue.

Sc
Review β„–34

Great service but terrible after market followup.

Ro
Review β„–35

Went above and beyond to make sure I got the deal I wanted.

ja
Review β„–36

Great .....Glenn was very helpful...goi g back Thursday

Ch
Review β„–37

Easy check in process. Personnel were friendly and knowledgeable. Time of service was a lot quicker than expected. Highly recommended.

Ti
Review β„–38

We took our car in for routine maintenance. Staff was very friendly and we didn’t have to wait very long.

To
Review β„–39

Great customer service and prices. I felt very comfortable asking questions and having my car serviced.

Mi
Review β„–40

I would highly recommend this dealership and service department. I live 2 hours away and they took care of me and my husband on a rainy night. We were on the way to RDU airport in Raleigh when my car went into safety mode. I called them at 7pm and spoke with sales manager. He said get your car here, we were given a loaner car so we could get to airport and they fixed my Sonata under warranty. Amazing just Amazing. Thank you all so much.

Bi
Review β„–41

I always get good service, and a friendly environment .

Ma
Review β„–42

Honestly the best costumer service I’ve ever experienced at a car service shop! I called at least 6 other shops within an hour of me (Hyundai and non-Hyundai) and all the other ones (1) had no idea what was wrong with my car based on my description and (2) they said they too busy and probably wouldn’t be able to assess my car for another week.I called Deacon Jones Hyundai of Goldsboro and spoke with Jason who was very respectful and knowledgeable. He (1) was already familiar with the issue with my car just based off my description over the phone (2) said that although they had many cars in line to be assessed, they are working quickly and efficiently and would be able to get to my car as soon as possible. My car was fixed in less than 2 business days!! Highly recommend!

Sh
Review β„–43

My family and I are up to about 15 Hyundai purchases, mostly from this site. I will keep going back!!

Ja
Review β„–44

Sent My Daughter to have warranty work done Ended up just leaving. We did not buy this car from them (but have bought several from them) so they dont want to help us with it. First they say we did not have an appointment after I called three days ago and made it. Not willing to help told her maybe can get in in a few hours. That is why I made an appointment so we would not take all day to get this done. Could not find the car in the system and treated her like it is our fault. For a service department all they wanted to do was get out of doing anything. Bought my last car from Deacon Jones Group.

re
Review β„–45

Deacon Jones Hyundai. A good place for a great car deal. Try them. Youll like them. (It was Lee Hyundai when i made my purchase ) but youll still get the same results.

Bu
Review β„–46

Dale,Just wanted to put in a good word for the mechanics and Joey Combs at the Hyundai Dealership in Goldsboro. All three guys were great. They all stayed over to get our daughter on the road that today. Top notch Dealership, and associates. Just wanted to let you (Dale) and Ken know. Deacon would be proud of you two and the dealership.Thanks so much,Burl, Lisa, and Carlie Carter

Ra
Review β„–47

We drove me and my wife over 1 hour on Saturday to look at palisade limited that they told us they have it. When we got there they told us its not on the lot but its on the way and they will have it on the lot on Monday or Tuesday.We decide to get a different color carthey said its not available either, I asked if they can get it for us. They agree and it will be delivered to our house on Tuesday or Wednesday. We signed the papers and we paid for it. We went home happy. On Wednesday we got the car in our drive way. I drove it inside the garage. While in the garage I notice a windshield chip, and scratches around the car: on the hood, front bumper, back bumper, by the side mirrors, .... I look at the milage and it was 675 😲. The papers has 10 miles. This is not new car anymore. I paid $50,000 For hyundai palisade limited. I call them and they apologize and said they will fix it. I did check the carfax report and history and found out it was in another state and it was listed for $3000 less than they charged me. I asked them to give me a credit, since the car been used and has all these scratches and high milage as a new car.They refuse. They came and took the car. After one week, they bring the car back to me. I was not home, my son got the key from them. I came home that day and found out the car still have scratches, and the chip and one more scratch add to the old ones. A marker ink on the back bumper on one of the scratches very noticeable like a child playing with the marker. only one scratch is gone. I called back and they told me they will take it back and fix it. The milage went to 800 already by driving it back and forth. I dont trust them any more. I am not giving them my car again.Advise: dont pay for a car that you dont see with your eyes. If they dont have a car go somewhere else.After we signed the papers we cant return it. We paid $50,000 for a suppose to be a new car with high milage and scratches all over it. Bad Experience.

Br
Review β„–48

Paul Connor, Wendy and the entire staff at Deacon Jones Hyundai went above and beyond to make this one of the best buying experiences anyone could ask for! I highly recommend if you are looking for a Hyundai give Paul a call you won’t be disappointed.

jo
Review β„–49

I was in to get a tire repaired on my new Hyundai. Due to the holidays, they gave me a loaner and completed the repair. Thank you John for a timely response.

Fl
Review β„–50

I work here and its poggers

De
Review β„–51

It is always a pleasant experience when I visit my Hyundai dealership in Goldsboro and have never had any problems with them.

si
Review β„–52

Nice. Employees seem to enjoy helping their possible car buyers...

Fe
Review β„–53

Kadrian Lee did an amazing job from beginning to end. Process was fast and he was very knowledgeable of the vehicle I was purchasing. Everyone at Decon Jones was super helpful and friendly. I would recommend this place.

No
Review β„–54

Awesome Austin did great .. Friendly people, will ing to help out ..

Li
Review β„–55

Everyone was professional, kind, and kept me up-to-date on the status of my repair. Over all, communication was great. I was so please that I brought my grandson with me and encouraged him to purchase a brand new car. He brags about the experience even today and enjoying his new car.

Bo
Review β„–56

Great service department and Joey and the others are helpful and friendly

St
Review β„–57

Unsuccessful in scheduling a Saturday service appointment in the area that I live in, I was able to schedule a Saturday appointment in Goldsboro for a tire rotation and an oil and filter change while visiting family nearby. The Service Advisor was efficient and effective in processing my vehicle upon arrival. The two man service team delivered the vehicle within a reasonable time frame. The vehicle was clean, no hand or footprints resulting from the servicing. I remain grateful for the Saturday service opportunity and the efficient manner in which the service was conducted.

Co
Review β„–58

Could have been 5 stars, but only earned 2. From the start they were on top of it and I could definitely tell they wanted to earn our business. The Sales Manager spent half the day tracking down the vehicle we were interested in purchasing and found one in VA. Due to the fact Hyundais special financing offer was about to expire, the wife and I drove up to Goldsboro (an hour from our house) to buy the new vehicle - sight unseen. Glenn Porter was our salesman and he was an absolute joy to work with. The 2 star review has nothing to do with him. Glenn actually stayed an hour late the next day, made sure the car was ran through detail, and was sent through the shop for a NC inspection. Glenn then drove the car to meet me and my wife and picked up the loaner we were given the night before. Here is where it went south....I purchased the vehicle for $51,600, but didnt see the window sticker until we took delivery and the MSRP was $49,600. I was charged $2,000 OVER MSRP and had I seen the window sticker, prior to purchasing, we would have passed and kept our 2020 Kia Telluride SX. I called the sales manager prior to posting this review, to give him time to correct what I assumed was an obvious clerical error, but he informed me that it was done on purpose. My wife and I have bought over 20 vehicles since we got married and this was the first time we were EVER charged over MSRP for a new car. Needless to say we will not be purchasing another vehicle from Deacon Jones Hyundai in Goldsboro. Hope this review keeps someone else from making the same mistake we did.

Ro
Review β„–59

I called for a parts reference and the guys at the parts department were more than glad to assist me. My wife is thinking of buying a Hyundai so this will be our first stopUpdate.....purchased my wife a new Veloster this afternoon. The Deacon Jones team went above and beyond our expectations to get the deal done. Staff was very patient as we were deciding which direction to go. At this point I would recommend them to anyone. The whole process was flawless from beginning to end.

sh
Review β„–60

My sales man Joe was awesome! He was so down to earth and very helpful.

Ja
Review β„–61

One of the best dealership experiences that I have had in a long time they do a great job and are very nice and professional.

My
Review β„–62

Highly recommend deacon jones Hyundai! Great customer service our salesman was mr.tracy, he was very nice,funny down to earth guy and didn’t pressure us,felt like we were at home. Ask for mr.tracy when you come in, he is awesome. We were in and out in 30 minutes with paperwork etc. thanks y’all !

Ch
Review β„–63

Went in to look for a car but unfortunately was unable to actual get the car due to financial reasons but they still took the time to show me numbers and the cost along with the appraisal value of my current car as well. My next car will definitely be from this dealership. Very understanding and very friendly people. 10/10 would highly recommend to family and friends

Do
Review β„–64

Friendly Staff at the service desk, Listened to my concerns of a mistake made, and fixed it immediately! Clean comfortable facility while you wait for your car to be serviced/repaired.

Ru
Review β„–65

The work was done well and efficiently, everything was clean and orderly, but I miss the folks who were there before the new owner/ management takeover. There was a comfort in being recognized and welcomed by familiar faces. Perhaps, over time, the newness will wear off and become the familiar again.

Ch
Review β„–66

This is the only place i take my car to get serviced they are the best in Goldsboro and they have friendly staff

Me
Review β„–67

I was very impressed by the sales staff and how quickly they were able to get me in and out. I arrived 9:30 in the morning and left at 12 o’clock with my new vehicle. The sales staff and financing department was wonderful. I would highly recommend this dealership.

Po
Review β„–68

Great customer service and trusted staff! The professionals at the service desk are professional and pleasant to speak to and they took the time to explain everything that I needed and didnt need. I would definitely recommend them!

Me
Review β„–69

In and out on a timely basic for repair covered by Hyundai motors. replacement part was ordered and installed quickly.

Bi
Review β„–70

I have had experiences with auto dealerships in the past, that I would not consider pleasant. I had done a fair amount of research prior to starting to physically starting to shop for a new vehicle. I had called ahead to make sure the dealership was open, since it was a holiday. When we arrived we met Roger and were very pleased with his welcome to us and his friendly and professional mannerism. We had a comfortable feeling with him from the beginning. He took a few minutes to understand what we were looking for, and proceeded to show us the actual vehicle we ultimately purchased. He was able to answer all our questions, or obtain answers very quickly. He offered us a test drive--encouraged both of us to drive and get a feel for the car. Good job Roger! We came back to pick up the car the next day (knowing that it was Rogers day off). Daniel met us the next day and did a very pleasant job of explaining everything we needed to know to take possession of the vehicle.

La
Review β„–71

Love the team here. Rob Robinson sold me a new elantra gt n line and the service department is superb. They handled my oil change and looked at a few things for me. Highly recommend

Ja
Review β„–72

I brought my car from Deacon Jones in Goldsboro and couldn’t ask for nicer people to deal with. I live 2 1/2 hours from the dealership.and they delivered the car to me. Got a good deal on the new Hyundai Kona Sel Plus, plus gave me a great price on my trade in. Jennifer and Rob were so easy to deal with. They made my experience In buying a car enjoyable. Jennifer was not pushy at all. Would by from this dealership again. I did the whole transaction over the internet and cell phone. I love my Hyundai Kona. It’s perfect for me.

Gi
Review β„–73

IT SO SAD BECAUSE DEACON JONES HAS BROUGHT THIS PLACE OUT, WHY WOULD DEACON JONES REMOVE ALLLL OF THE WORKERS THAT HAS SERVED THIS COMPANY AND ESTABLISHMENT AT THIS LOCATION FOR YEARS !!!, AND ME AS WELL BEING A LOYAL CUSTOMER AND FRIEND, WITH GREAT 100% SERVICE, JOEY, MATT, JOHN, PAUL, HEALTH AND ALL OF THOSE WHO NEED TO KEEP THERE JOBS AS WELL AS REMOVING THEM AND PUTTING STRANGERS IN THERE PLACES WITHOUT A WARNING TO THE PUBLIC!!! THATS NOT FAIR AND NOT RIGHT!! I WANT BE COMING BACK IF YOU REMOVE ALL OF THE EMPLOYEES AND I WILL SHARE THIS INFORMATION TO THE PUBLIC HAVE COMPASSION AND CARE FOR OTHERS ITS NOT ALL THE TIME ABOUT CONTRACTS N MONEY, ITS ABOUT LOYALTY SERVICE CARING!! VALUES MORALS MOSTLY IMPORTANTLY COMMITMENT TEAMS FAMILYS THEY ARE ALL THAT AND MORE,.. I BROUGHT MY CAR PAID FOR IT IN 10 MONTHS I CARE NOT TO LET ANYONE ELSE SERVICE MY CAR, ITS LIKE A TOOTH BRUSH NO ONE SHOULD USE IT BUT YOU!! SMH

Sh
Review β„–74

Having originally purchased my vehicle out-of-state, I visited this dealership to have a recall notice serviced and 100,000+ mile preventive maintenance. Additionally, the check airbag light was on and I asked for that to be looked at as well. I was informed prior to the appointment as to the cost of each service. While my vehicle was being serviced I received a call regarding the airbag module along details related to ordering the part and options for having it installed. I felt reassured of my choice to use this dealership when I was told the mechanic checked the brake fluid and it did not need changed at this time. He could have said it needed changed and I wouldnt have known the difference. I appreciated his honesty! When the new airbag module was installed a couple of days later, it was projected to take one hour. I waited for it to be installed and as luck would have it, the appointment took two hours instead of one. During my wait I was certain I would incur additional charges for the unexpected labor time. Surprisingly, I was only charged what I had been quoted. Once again, my decision to have service performed at Lee Hyundai was confirmed by the integrity of the Service Department employees.

Da
Review β„–75

Great little dealership. Staff is nice and friendly. Didnt feel super pressured. My sister has bought 2 cars from them now. If youre in the area for a Hyundai, they are your place

Pa
Review β„–76

Love Deacon Jones Hyundai. They have gone above their assistance to help me. Thank you

Gl
Review β„–77

A great dealer! Have purchased two cars from Lee Hyundai. Needed a little cosmetic repair on the interior of my 2015, so I drove by today without an appointment. A very kind and thoughtful lady spoke with me at the service desk, asked me to have a seat in waiting. In less than 10 minutes the Service Manager was working on the problem, the great staff in Parts fixed me up with correct part and I was on my way. My salute to this excellent service department.

Bi
Review β„–78

Excellent service and finished in half the time expected!

LA
Review β„–79

Service advisor was great. Long wait for oil,filter and tire rotation.

Br
Review β„–80

Paul Connor and Tracy Jordyn are literally the bomb! The both bent over backwards for us and even helped find good insurance. First time car buyers and would buy from here again and again!

Pa
Review β„–81

Customer Service rep. (Debbie) did an excellent job insuring I received the services the vehicle needed at a fair price and returned to me a cleaner vehicle after the services then when I dropped it off. The work performed by these professionals is very high quality. And Matt in parts was very helpful and friendly as was all the team members that worked with me. Great Job Team

Gw
Review β„–82

Very nice experience and service person was very friendly and provided excellent service

Am
Review β„–83

Customer service and work completed was exceptionally done. Easy check-in, upcoming services needed were made known and service was completed in timely manner. Service technician was very knowledgeable and provided answers to questions. Ammenties provided in waiting area made wait time enjoyable. Staff are very friendly and accommodating.

La
Review β„–84

The day before the snow storm I called the service department to see if they could squeeze me in to replace existing front bald tires with two new tires I had bought through the Air Force Base Exchange that morning. The Service associate said he was full but would fit me in and if I could come now. Considering how busy they were less then two hours later my tires were installed and 2 recalls also were taken care of for only a mere $35.00 ! Outstanding Customer Service and Support! Many Thanks from a two car Hyundai family !!!!!

A.
Review β„–85

Exceptional customer service. I enjoy my new car. I will be returning. I highly recommend this dealership.

ma
Review β„–86

Never had a brand new car, wasn’t intending on getting one . Wanted something more reliable than my 20 yr old car . Tracy, Jennifer, and the general manager all were awesome in getting me a car I love. 2019 Hyundai Sonata ☺️ I’d recommend lee Hyundai of Goldsboro to anymore with not so good credit. Thank you all soo much ! The staff was friendly ❀️

An
Review β„–87

Great service and quick checkout. Thanks Deacon for our new ride!!

Ja
Review β„–88

These guys are great they really take care of you!

Wy
Review β„–89

To be honest Im a little upset about this visit...I barely had time to test drive a new car before mine was ready to roll! Seriously, Ive done business with Lee Hyundai almost since they opened and have never been less than impressed with the honest, straightforward sales experiences, parts & supplies purchases and service. Truly exemplary for any dealership!

El
Review β„–90

Friendly staff. Quick service. I love my Kona.

Mi
Review β„–91

Lee Hyundai is an excellent dealer. They make sure all your needs are met, walk to you through each vehicle youre interested in, and ensure you are completely happy before pulling out of their driveway. Their sales people are friendly, knowledgeable, and help find the car that fits you perfectly. When choosing a dealer this is the best place to choose.

Ta
Review β„–92

This is a great place to purchase your vehicle. The staff is excellent! I went to purchase a used car and drove off in a brand new 2015. I am in love with my car, it fits me well. The general Manager Rick is wonderful and he is definitely a man of his word. I always recommend this place with pride. Money or no money the staff here will get the job done. I also would like to thank Mr. Mike he did an oustanding job selling me my car! Way to go Lee Hyundai of Goldsboro!!!!!!!

an
Review β„–93

Very friendly and helpful people. Glad I got my car from Lee Hyundai. Their the best.

Sh
Review β„–94

Chris and Tracy were super helpful! And the overall staff was nice and very funny I loved the atmosphere. Very professional and extremely helpful. They make u feel like family!!

Ja
Review β„–95

Third Hyundai we have bought from Lee-can’t day enough positive things about them. Bought our first 5 years ago after some negative issues with Hyundai in Raleigh. Dealt with Rick Diaz then and he was polite, knowledgeable and gave us by far the best deal of the four places I had looked into. This purchase we dealt with Roger in sales, Andrew in finance and Jennifer at the front desk. All were extremely friendly, and not in a pushy sales way, knowledgeable and helpful. They gave us what I considered to be a fair deal from the beginning. Even invited us back to watch the air show and gave us lunch while we were there. I would highly recommend going to Lee in Goldsboro.

Au
Review β„–96

Buying and leasing a car through Lee Hyundai of Goldsboro was an excellent experience. All around very helpful and willing to answer any questions. They were willing and able to work with my budget and offer me a wonderful car for the price.

ar
Review β„–97

I got me a car thank God

Ay
Review β„–98

Charged me over $200 for four new spark plugs. Not including labor. These same spark plugs are $10 for a box of four at auto zone and a child could install them. Ive never gone back after that and cant recommend it to anyone. The waiting area is a couch in the open - very loud and no privacy offered.

Ma
Review β„–99

Great experience with Deacon Jones!!! Would recommend them to anyone!

Mi
Review β„–100

My first time visiting service department. Everyone was so helpful / nice.

Information
50 Photos
100 Comments
4.2 Rating
  • Address:304 N Oak Forest Rd, Goldsboro, NC 27534, United States
  • Site:https://deaconjoneshyundai.com/
  • Phone:+1 919-587-0500
Categories
  • Auto body shop
  • Hyundai dealer
  • Auto repair shop
  • Auto tune up service
  • Car dealer
  • Car service
  • Used car dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–7:30PM
  • Thursday:9AM–7:30PM
  • Friday:9AM–7:30PM
  • Saturday:9AM–7:30PM
  • Sunday:9AM–7:30PM
Offerings
  • Oil change:Yes
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