Keadi, is awesome! She his knowledgeable, friendly, thorough, kind. Very professional attitude and I am very grateful for her assistance!I highly recommend let you go and see her. She will take very good care of getting set up properly.

When I walked into this store, I was NOT happy...but boy did that change quickly! My anger was met with nothing but kindness from a nice gentleman named Song. He was able to very quickly resolve my issues with paying my bill as well as make me feel very important and that my frustrations would be handled. Most certainly will return to this location in specific/refer anyone I know to them. Thanks!

Customer service was amazing! They were so nice and everything ran smoothly.

Joseph Trevino was awesome! He spent almost an hour showing me how to use and operate my new galaxy watch. Very knowledgeable! His expertise was very much appreciated!

Josh was super. He explained features of my phone that really helped me. He was very polite and easy to understand.

Song navasca helped me great my account and redo my phone number which helped me out a lot would recommend seeing him.

Buying a new phone is almost as painful as buying a new car! But Terrence and team made it so much easier. Terrence made sure we were getting the best available promotions, and then went the extra mile to help us understand them. Highly recommend this store.

I worked with Song today because I had questions about my I Phone 12. It was great to work with a young man that knows his product. Hey Verizon you have a winner in this young man. Thank you Song!

Sóng was great. Wonderful customer, patience and conversation.Dejuan was handsome and I left with the biggest smile. Made me feel better.Very knowledgeable. Ill be back for those two program my new phone.

If the closing time is 9 the doors should be unlocked at 8:50 I drove all the way over here for nothing

In a rush and couldn’t get my messages and internet to work most probably because of my grandsons but…anyhow, got to Verizon and Dewan immediately and calmly fixed the issues. He was very understanding and patient and I truly appreciate his kindness and professionalism.

I do have to say I’ve been lifetime Verizon customer, have had multiple store transactions through out many states. The customer service here is top notch, walked into today to get screen protector. Didn’t have in stock but the guy had spare in personal bag. So new protector put on and out the door for free. Thanks for the service!

Mr Song helped me with my phone, it was having problems with the settings and he altered the phone so it became a lot more simple.

Josh and Alexis are awesome! Josh helped me with insurance info to get my phone replaced. Alexis cleaned my old phone of my information to send it back through the glitching screen that you couldnt see. Definitely the best experience I have ever had at a Verizon store. I will use this store from now on even there are 4 closer to my home. I recommend this one! Great service all around! Thanks Josh and Alexis!

The reason I gave 5-stars was because of their store manager. Josh. He goes the extra mile to take care of his customers. Great service.

Kory was a savior. I was about to throw the phone away and he fixed it. Very professional

Greeted promptly as I walked in the door. Very professional and thorough. Sent me out the door as a satisfied customer. I have always had this experience at this store in the past as well.

Great customer service at this location! I came in frustrated with my phone not working properly and Josh G and Adrian really helped me out! They even stayed a little late when my transfer took too long. They were super helpful and friendly even though I came in with a bit of a sour tone. Exceptional customer service!!

Changed my plan when I went to pay bill, now it doesnt work and they dont have access or knowledge to put back the way it was.. Go to Corporate place. Thats where they sent me since they couldnt fix.

Kory was great! So helpful.

There are so many hidden fees that they will not tell you about until it is on your electronic statement. Then when you complain they will not correct it.We will never go back! I wish we had avoided this whole situation and gone somewhere else.Joshua is completely dishonest and so is the lady at customer service.Joshua is a past used car salesman and the only thing different about him is he doesn’t sale cars he sales phones!!!Joshua set up our new phones by transferring our numbers but never mentioned charging a fee for such. He had me go all the way home and return with my iPad so he could charge me 35 dollars more.We did not know we were being charged 35 dollars each until the end of the visit when we finally saw a receipt. Our past carrier did this free of charge.The buy one, get one phone deal was not actually buy one, get one free. We still had to pay 10 dollars for the second phone even though they were identical. In the ad I did not see any restrictions.Joshua told my mom after she asked about taxes that they would be about 3dollars per line like his!! Our taxes are actually 28.64 per month.Lastly our service is 80 dollars per line per month. It was suppose to be 70 dollars per line per month as advertised. When I saw the statement online the next day I thought it was a mistake so I called Joshua who said yes it was 70. He said he would print me off proof if I would stop by. When I did stop buy for the proof he said there was nothing he could print for me. I called customer service but they were no help.Very dissatisfied!!!

Great people..

Staff greeted me quickly and were very professional and helpful. Able to answer all my questions and put me on the right path for what I needed to take care. That store had a great team whom were full of smiles and happiness.

Kory was very helpful and patient. Awesome service!!!

Josh was so informative and polite. He was really knowledgeable about the services and options for my situation. He is a great asset to Verizon Wireless!

Im extremely disappointed in the service we received with this contracted company. Im sure not every representative will be as knowledgeable on all plans and services however I expect for them to be timely. We reported a stolen phone and the representative did not suspend the line until two days later. We incurred $500 in out of country calls. Please ask for verification if you are visiting this center with any service request. Im sure their very punctual with sales but I would advice anyone to contact Verizon directly for any service related disputes.

Coco was great! She let us know which promotion would work best for my family to upgrade. It was a quick and easy process. I think we went in during her lunch break but she didnt rush or give us anything less than great customer service. Thank you so much for your help! 🤗

Great customer service at my local Verizon. Employees where more then willing to answer any questions I had as well as let me know about any deals and promotions available to me. I would highly recommend Verizon due to the quality of customer service and there ability to answer all questions.

Was a great experience right from the door, gentlemen helped find the right phone for my job requirements. Met all expectations, would buy another phone from him.

Excellent service, it was Terrances first day and he quickly fixed the blue tooth connect issue I had been having for DAYS!!!!. Then the manager reviewed my plan and helped me upgrade AND save money. Best experience I have ever had in a phone store.

Called to get a price on a simple flip phone w/no internet. The person on the phone was polite. However the prices he gave me was like 300.00 for one and close to 200.00 for the other. Went to Best Buy got same phones under 100.00 same service !

My wife and I wanted new phone, Can to Verizon in Georgetown. The sale experts there are amazing, we had are kids with us making noise and this guys were in joying and laugh at there craziness. They hooked us up with cool phones and a cool free table. 5 Star services around.

The staff was fantastic. Things that I thought couldnt be transferred to my new phone were. Im perfectly happy and will recommend this store to others.

Went in today and they where busy. They did not let that rush them when helping any of the people before me or showing me the same courtesy. Geoffrey was helped fun and patient with me. He showed me more then just what I came in for.

My wife and I had wanted to be with verizon for a little while now. Well Monday evening My wife had called and talked to Coco. She assured us that it was not as difficult as we were thinking. We arrived at the store and in less than an hour and a half we were signed on and with Verizon. The atmosphere in the store was absolutely pleasant and relaxing. Everyone there was attentive. Mike and Coco handled us like we were royalty and made us feel good about Verizon and our phones. Verizon really needs to keep people like Mike and Coco in all their stores. It wasnt all about the money it was about the service! Hell of a job both to Mike and Coco!

I have been a Verizon customer for years. They take good care of my phone needs and keep my data always transferable. I feel they care and respect me as a long-time customer.

I had an excellent experience with Cassie at the Georgetown Verizon Branch!! I was in a real bad dilemma with something I did to delete a lot of important that I needed and she worked hard at it and was able to retrieve all of it!!!!Thank you to Cassie for her persistence and hard work!!!

I stopped for help in explaining a new plan. Luis was very helpful and thorough to be sure I understood. He also showed me new phones, and came in on his day off to work with me to set up new phones for me and my husband. He was wonderful! He showed me how they work, got our info transferred over, etc. Great experience!

Kenny was a excellent sales person. He answered all questions and set me up good about a jet pack for internet.

My sales rep, Manny, made buying my new IPhone a fun and no stress event. As a senior adult sometimes having to learn a few new tech stuff is daunting. Not with Manny! I am a happy camper!!

I had a great experience today with a young gentleman named Torrance. In 20 minutes, he solved all the problems and Ive been having with my LG 40. I have been hating this phone since I bought it a few months ago. Yesterday I spent about an hour and a half with a young man named Colby. A complete waste of time. He solved nothing. I went into Verizon today with the intent of cancelling all my accounts because I was so fed up with them. But, Torrance change my mind. I am going to stick with Verizon for a while but not because I think they are a great company or that they sell great phones with their LG products.

Micah was great. He made sure I was comfortable with every step of the process asking me probing questions and making small talk during the times we were waiting for the phone to update. I truly appreciate his customer service and believe that he will truly go places with his “can do” attitude.

I have gone to this location multiple times and have gotten a rude sarcastic tone when trying to get simple help. My galaxy s10plus has broken 2 times in 1 month and they are extremely unhelpful on what steps I need to take to fix it.

Got to the store around 10a.m. and no other customers. Camden was real helpful with the needs of a new Verizon cell phone. Thank you.

Coco was very helpful. I had broken my Moto Z and she very quickly got a replacement phone and helped make sure it got set up properly. Even found me a cheaper data plan. Great experience and Coco is awesome!

Mark did an amazing job! Attended us very well we came into Verizon getting what we wanted with his help. We recommend people to go to mark for help.

Arlene and Jamie are amazing! They are both super sweet, professional, and so helpful. Thanks for all the time you spent helping me! So happy I switched to Verizon. :) ❤️❤️❤️ #5stars

Appreciate the Help. Mark was great and got me in and out quickly. He was thorough and got me what I needed and went through my plans and found one that fit my needs.

This is a great place to take care of pain meds buying gadgets. People are nice there I have to admit very handsome gentleman there but if they sell you anything youre going to say yes. The only thing I dont like about it is that their parking is terrible.

I have been a customer of Verizon Wireless for a very long time now but this visit today was the best by far. Ive enjoyed every single rep (Thien specifically) here but they always help me figure out what my bill is, how to figure out my phone, as well as amongst many other questions I might have. I will always come back to the store. Plus they are always nice about showing me something new about my phones.

I have Verizon so maybe Im biased. The service is great and since weve had Verizon forever they remember us everytime we go in. It feels like we are part of the family. Cant rate full stars because Im still mad that we used to have fully unlimited data but now the unlimited data has at cap around 10 gigs where you get pushed down to 3G and that sucks.

Kimberly Harmon was absolutely wonderful helping me get a new phone! She spent SO much time explaining the different choices and was very attentive to what I wanted. Then she was diligent, patient and thorough in getting everything transfered to the new phone. She was awesome!

This visit was a follow up but even though we had two different people assisting us the service was great and consistent.

Everyone at this store is so helpful. I would highly recommend this store. Upgraded my phone and paying the same price for a phone 4 years newer. Ask for Daniel G. hes great!!!!

BLANCA was a great asscoaite! Great customer service! Ill definitely refer more family/friends over to them! Definitely see a very long term period being with them!

Good experience with Mark at Cellular Sales Verizon. Able to get content transferred over and get a good deal on phones. Recommend stopping by.

I was waited on in a very reasonable amount of time. And the employee handled my issue politely and in a friendly Manner and took care of my problem very quickly.

Luis was awesome!!!He not only transferred my old phone info to my new phone, he was helping 3 other customers at the same time!Fast, efficient and very Courteous!I will come back again!

These guys are great. Kevin helped my high maintenance mom find a new phone, set it up, squared her away with a hands free system and taught her how it all worked with patience, insight and humor. Shell definitely be back!

Ive always been an iphone person and never considered another phone. Daniel G showed me all through these different options of phones and then found one I liked even better for a lot cheaper. Im very grateful for the excellent service and will be back again

I came in for the fourth time today to get my auto-pay set up the previous three times it never got set up and I was overdue and had my credit pulled so I came in today and got confirmation that it was set up and left very happy thank you very much

Wonderful service! Came in to get contacts transfer from old phone and Blanca was a great help. Definitely recommend for anyone needing help.

Brady did a great job taking the time to set our phones up or us. We we will only be back to work with him! Keep it up! AND thanks for the help! Great with seniors

Easy! Micah was very knowledgeable and helpful with our phone upgrades. We left with everything working and pleased with our phones. And...I didn’t have to put on the screen protector 😁

A now gone salesman here up sold us to the buy one get one free Pixel 3 phone. Well guess what, he never mentioned that I had to add a line to get the deal. Now I am stuck paying an outrageous bill. For three months they told me that I would be getting a credit. After fighting to no avail with their customer service department,. I will never go to one of their stores again . You may think you are dealing with Verizon but you are not. They can and will screw you .

Great customer service! Coco is amazing! Very knowledgeable, quick to serve, friendly, relateable... thumbs up! I am going to this location from here on out!

Came into the store needed help with an accessory, a young gentleman helped me out and gave me excellent service.this Verizon store is 20 mins out of my way but it is completely worth the drive great help and better people and the Georgetown location

I had such a great experience here! Coco was so helpful and the rest of the staff was friendly and helpful as well. I will definitely be coming back here for further services!

Came in to upgrade device. Worked with Mark and service was great. Recommend Mark at the Georgetown Verizon location.

After 3 unpleasant encounters with Verizon reps at various locations as well as the customer service helpdesk, I ended up at the Georgetown Verizon store giving it one more chance. I must say I was pleasantly surprise with the level of service I receive from Ravi and Jerome. Not only did they resolve my issue but the process was quick and painless. I highly recommend this location for Verizon related items. Save yourself the time and hassle of other assistance avenues and go see them.

Polite, Professional, competent, knowledgeable and dedicated to providing great Customer Service.Best experience I’ve had in a long while👍

Justin M. Really help me with my phone. I came him and he immediately help me and it was very much appreciated. Great job. Thanks!

Craig was a very friendly sales person. He was her detail oriented. He also provided his personal number so we could contact him with anything. Craig was awesome!

We were in the Georgetown, TX Verizon store on Williams on April 29th, 2017. A very long story, but thanks to Brandon Davenport Johnson, who spent time trying to figure out our problem, we are very happy. Several representatives tried to help over the phone, but it wasnt until we went in, that we were able to get results that resolved the issue. On our way to Dairy Queen to celebrate. Brandon made our weekend a good one!

Jaime was extremely personable & extremely knowledgeable about every question I had along with great info I wasnt prone to. If she hadnt been here to help me I most likely wouldnt had upgraded. She is an excellent asset to your company & should be treated as such. Thank you Jaime for all your help!

Awesome experience with Mark. He helped a lot with my transfering of information and switching me over to Verizon. I highly recommend.

I went to the Verizon store to get my phone (AT & T) changed to a Verizon one.April, Jerome, and Will were most helpful getting everything moved.Such a pleasant experience!

Jerome and his trainee Danny did an excellent job today. With these guys on the team, I will continue to visit the Georgetown location again and again. These guys deserve a raise!

Super helpful store. Although I did not buy a phone from them they helped me all the same.

Cameron was my hero at the Verizon Authorized Retailer recent visit! He was welcoming, personable and most importantly knowledgeable regarding problems with my iPhone and other products that were appealing for me to consider purchasing! Because of my experience I will refer Cameron and this location to my family, friends and colleagues! Thank you Cameron!

Mark I appreciate your help time and tutorials I’m glad I came here take care

I went into the Verizon store here in Georgetown in desperation...my flip phone was no longer working and I knew they probably did not even make the one I had...but MARCUS was so patient and helpful with me and was able to find me another flip phone and get me all set up..i am on my daughters account and she is in tennessess...but he handled all the details and treated me I am sure in the same manner he would want someone to treat his grandmother ...peaches..thank you marcus for being king and respectful in this time when young people dont have time for old women like myself....

Could not get into account. Internet problem.

Great service from people who are very knowledgeable. They were patient and spent a lot of time helping us.

Jerome was very helpful and friendly!!! He went above and beyond to make sure we had everything we needed. I highly recommend this Verizon location.

Jerome is the best, open the front door for us when we arrived. Did an awesome job explaining the phones. Great customer service experience!

Daniel G. and Jerod O. Did such a good job giving us new phones. And we love our tablet!! Come here for good deals!

Justin mczeke was amazing here in Georgetown he helped me and my husband get a free tablet and even waived the activation fee for the tax free weekend. Would definitely recommend

Micah was extremely helpful and friendly . I purchased an iPhone ( new apple device for me) and he was very patient in answering all my questions.

This store and Coco get an A+ rating.Coco hit home runs for us 2 days in a row.Our first visit to the store was to learn all about the various Verizon data plans and to find out about the special offers available to purchase new iPhones.We left the store with all of our questions answered.We returned the next day to purchase 2 new iPhones and change our wireless service over to Verizon. Part of our decision was because of the great promotional iPhone offers. But the rest of the reason we switched was because of Coco. She is professional. She is knowledgeable. She is patient. She is very helpful. Shes the kind of person with whom you want to do business.

Jerome welcome us by opening the door and smiling, he was very helpful and showed me different phones answered my questions and showed me interesting apps of the phone.. Jerome was Very personable and easy to relate with

Jerome was incredibly helpful and understanding. We had a phone ruined by water . Jerome helped us figure out the easiest AND most dollar-wise way to take care of the problem !Great customer service and hope he continues to be at this location.

Mark, was amazing at the Georgetown store. He was helpful and very knowledgeable about the product, and services.

Awesome place, they always have everything I need and super helpful

Justin M was so helpful and polite. I appreciate the professionalism and patients. Thank yu so much

Frankie was very awesome today he was perfect in helping me with everything Danny was awesome to gave me a good deal I would recommend them to my friends and coworkers

Awesome service! Very happy with the entire experience!

Brent Mattson was very helpful with me getting my first phone. He took the time to set up the phone and answered ALL my questions. And he is a great person.

I came into this store to buy a new phone and potentially upgrade or modify my existing service. The salesman was more concerned with selling a phone then properly taking care of my needs. Needless to say my account became a jumbled mess that ended up taking several months and billing cycles to finally correct. I was overcharged multiple times because my account was not setup properly, resulting in several phone calls to Verizon and multiple credits to my account.After finally getting everything sorted out, my fancy turbo charger quit working. Foolish me headed back to the place where I bought my phone just to be told by a different salesman that all he could do for me was sell me a new charger. What a joke.

Very helpful. Mark was patient with someone who knew nothing.