If I could give a zero star rating I would. My internet has been down for 7 days due to a nodal problem. I call tech support and get ignored. No other neighbor is down. Why am I down and why is it taking a week to fix?Suddenlink is the worst!!!!I have had no internet for 7 days.Why?

If you are thinking of having internet services with this company, do not even think about it. I started with the low plan because I couldnt pay more and I ended up paying extra because supposedly I passed the plan, using the same time and the same equipments. Every time I called, I received a different response and with very bad customer service.I finally cancelled service, paid my bill..... and according to me I was done with the problems. Now Im getting collection companys calls saying suddenlink sent me with them for not paying a month.... month I didnt get service because it was cancelled. The only thing they say is, sorry maam, you have to pay collection and any problem, deal with them. How can it be possible????Very bad decision.

Not enjoyable at all. They could not give a total amount of what it would cost.The lady that waited on me was very nice.

Is there bandwidth does not Cover my house I cannot pick up Internet on my laptop 10 feet away one floor down I had to go purchase my own Wi-Fi extender they said that was the best modem they had I called again about the issue they said they would send me a better modem and I could rent another Wi-Fi extender from them to cover the upstairs for 350 a month it would be in 7 to 14 days today they say that I did not place the order maybe if they just kept Their were I’m a student I don’t need my Internet for homework I don’t have time for this!

The only Suddenlink closest to Austin/Pflugerville/RoundRock surrounding area. Parking area for this location is extremely busy and confusing. Its smaller than it appears.

Suddenlink is the worst service I’ve ever had to deal with. Not just cable and internet, service period. Nobody on their “tech support” can fix anything, it’s AT LEAST a 30 minute call every time I have to call. They billed me for 2 weeks that I didn’t have service and then made me go into a store to file a claim for reimbursement for those two weeks. DVR only works half the time and the regular cable is always spotty. If I had another option I’d leave in a heartbeat but it’s literally the only option my neighborhood has.

I have been having an issue playing any recorded shows or on demand shows from the cloud using the Altice DVR. Service techs have been to my house and have not done anything to solve the problem. Customer Service is useless as all they do is send a reset signal that doesn’t correct the problem and aren’t even interested in helping. Absolutely one of the worse customer service companies. If there is any other option other than Suddenlink, take it. Any poor experiences with other companies will be an upgrade to the terrible service, performance and response from Suddenlink. A one star review is way too much for this company.A November 1 update… Not only has Suddenlink not be able to resolve the problem, they have made it worse. No cloud access, no pause on DVR and it appears the system doesn’t even recognize the DVR. Even the technicians who are sub contractors for Suddenlink say customer support is terrible and everyone lies. Well, the technicians don’t appear to be much better.All that can be said is AVOID SUDDENLINK. Do whatever you can to not use Suddenlink for cable service. Consider streaming or satellite tv (even with all its problems) as either one is absolutely better than Suddenlink Cable Service.

What a lousy business! Unfortunately Suddenlink is the only option in our new neighborhood and I was going to schedule an install online. But I had a couple of quick questions and decided to call the customer support line. After answering my questions the associate asked me if I wanted to continue scheduling the install and since I was on the line anyhow I went through the process only to know at the end that he was going to charge me $60 for installation whereas it was free scheduling online (for the same install date). I politely told him I was not going to pay extra for install and would instead schedule online. When I scheduled online, I got notified that there was an existing work order in the system and hence my new request would be cancelled. When I called the customer service about this, they informed that the previous agent had not cancelled my request but instead left it open. When I asked the agent to cancel the previous request so I could schedule online, he told me that it would take 11 business days to be able to place another order on cancelling the existing one. I mean seriously there is no technical reason for this process except to make money off new customers by getting them into a situation where it would take 2 extra weeks in order to place an online installation order after talking to their sales agent on the phone (mind you I had only talked - did not even finish setting up the account). If a customer decides to place an order online after talking to a sales agent 1. They should be able to match the online offer 2. If not, they should let a customer hang up and place an order online - not get them into a helpless situation just to make extra money.Ive never had this kind of an experience with ATT or FIOS in any of my previous moves. This is just a cheap way to nickle and dime customers.

Just woke up to $1300 dollars being auto drafted out of my account my bill states $129.00!! I called Suddenlink for them to say I had a past due balance at an address I NEVER LIVED AT!! I asked to speak to a manger and was told Id receive a call back with an 24 hours this place is a joke Ill be canceling my service and contacting someone that can help me legally!

I cancelled service. I asked the service representative if they were going to pick up the equipment. She said no, theres nothing to get...youre all set. Then I get a bill in the mail for $212 - Equipment Charge. Dont use this company...they are horrendous. I wish I could give them zero stars.

I have tried calling for a service issue three times this morning. Twice, my call was disconnected while I was being transferred to a customer representative and the third time, I was able to speak to someone but the call disconnected before I even could explain the issue. Absolutely unacceptable. We have never had issues with out internet service until now and I see why there are nothing but one star reviews for Suddenlink. Its a joke but, unfortunately, out only choice in Georgetown.

Omg EVERYONE working there was amazing! I was not expecting to end my week on such a high note. Customers had to wait outside due to restrictions but the ladies were so sweet none of us minded. They treated everyone the same super friendly, high energy, eager to help attitude. Totally great experience!! Thanks ladies. 😊👍👍

We had an install appointment for September 1st between 2-5. We called several times and our time kept being pushed back until they never showed. I didn’t want to believe the reviews but sure enough. Now we are being told next week September 7th!!!! My livelihood depends on this Internet since I work from home and must be hardwired due to security protocols. If I don’t get up and working today, I will most likely lose my job. My company is very strict in this regards. My children also have been unable to attend virtual school. If anyone knows of a Tech or one by name (Victor) can you please help in any way you can. We cannot wait another week.

As soon as I comes in the store ...the sales person she helps me and very friendly professional..I just returned the cable and the remoteThe girl Tahiyah...is very nice she handle her customer and knowledgeable way...I liked that 🤙🤙....I would recommend you folks to everyone 💯❤🤍🤎💜💙💚💛

Updated:The tech support agent ran away disconnected the call as they are incapable to answer the tech questions itself at first place and top of that notable to fix the security issues😂😂Worst provider to work with. If I had an option to given -ve stars would choose that. Not even worth for single star!! Always frustrating to work with customer service and techs. All they try to do is mint money from customers for things they aren’t capable to offer. Just Waiting for the day to ditch this lousy company

The worst company ever. They have a monopoly on internet services in the area, charge an arm and a leg, and I experience outages often. Oh and let’s not forget, their customer service is terrible. I waited 45 minutes to talk to a representative, as usual. I called to cancel part of my plan and they tried to sell me another one that would add money to my bill even after I clearly stated my intentions. If you have another option, do yourself a favor and take it.

Our technician, Victor (for the Sonterra area), was fabulous! Not only was he friendly, but, we also shared opinions on Netflix programs. By the way, the shows he recommended are awesome!As I’m a new customer, I still have to decide about Suddenlink itself, but, so far, the customer service is top notch!Thank you Victor!

Wouldnt do business with them if they gave it to me for free

I have the 400 GB plan. If we got that much all the time it would be great. Streaming craps out on a regular basis. Signal on regular TV YouTube TV is so poor that we cannot continue viewing the program. How is it possible that we have such poor cable service providers?

Terrible service, not worth the headache!

I dont like all and would give no stars if I could write review. Poor quality, poor value, not professional and not responsive. Old product given to us at start and took us at least 4 yrs for upgrades. Poor value as it is pretty negligible to others in cost (they keep cancelling channels). Non responsive, called us back but, when none of the easy fixes worked, lied to us that a service man would come. As the window was about to close, yet another call. Unprofessional to lie and fail to respond. 2 home businesses effected and requires customer to come to them after 5 days lost weekend in that 5 days and service set out 6 with no client contact. Love to be available and meet the schedules of those I pay with no regard for my schedule.. A Dell specialist detected router failure the evening Suddenlink failed to detect any issue, yep the newer one we waited for.failed.passive in allowing only phone calls and not profe

Suddenlink is the WORST!!!!!! Do not use this company!!! I have spent hours and hours on the phone with them trying to get issues resolved to no avail. Took off work 3 times for a technician. My guide channel has been an hour off since the last time change six months ago and the video on demand does not work. A technician has been to my house 3 times. They upcharged me for a new box when I did not change any service. I’ve spent hours and hours for months on the phone with them. About these issues and the billing. It’s impossible for them to understand what you’re saying. You have to hold forever to reach someone. Minimum 20-30 minutes every time. I gave them a fair shot at fixing things. Which they could not do with the time and VOD for some reason. My bill was fixed for one month then went right back to the high price! I finally gave up and called to cancel my service. I was transferred to 4 different people whom I had to explain the entire story to each time. Was on the phone for 35 minutes just to cancel because they were trying to save me as a customer offering everything under the sun and would not stop! I could not get cancelled for 35 minutes! Absolutely ridiculous!!!! Their rentention department is horrible, along with the rest of their departments! I begged just to cancel. Clearly there are told you have to repeat everything ten times and beg the customer to stay. This has been the worst experience I have ever had with a company!!!! Save yourself the headache and frustration! Use another company!!!

Suddenlink, your customer service is horrible! I just hung up with a lady who was very rude. I just want to disconnect due to bill going up without notification or heads up. Just disconnect! Why so many questions?! Why so insistent!? She finally said, Is that all? I said, Yes thank you. As polite as I could (cause I know her is that all? came with an attitude). She then hung up. Not even a Have a great day? I mean you are customer service. That is your job. No one was treating you bad. I was not being mean. I just said, I do not want to continue with Suddenlink. Are you getting another provider? Oh my goodness! Just disconnect my service already! And they disconnect that day...not respecting the billing cycle! Suddenlink you are horrible! Never using you guys again!

Seven phone calls to cancel my cable service with no results.I will call u back on your billing date..no call backI have to check with my manager. Line went dead.Hold on..line went dead after 15 minutes.etc etctravelled to the local Suddenlink office, after waiting in line (mask on and 6 distance markers) for folks returning equipment, attendant told me I cant cancel service in person, must do it by phone..?? ***Follow up, this review is for the Suddenlink Company and not the Georgetown Office. The GTX Suddenlink employee I dealt with was very professional and basically following company protocol. The fact I havent been able to cancel my service via phone, and then to be told by an employee at the office it cant be done in person is ridiculous..no knock on the employee....

Why bother? You’re better off using your phone as a hotspot since sudden link works about a third of the time, and when it does it’s barely faster than using my phone as a hotspot. I moved here in August and have had the setup and three “techs” come out to “fix” the problem. None of them know what they’re doing, they just fumble around till it’s up and limping and hurry out the door before it’s down again. Worst Internet I’ve ever had — and I never thought I’d say that after xfinity… If I could give zero stars I would

We have had your internet service for one year. We never have reliable internet. Issues daily. Dropped daily at least once if not multiple times a day. I even get automated phone calls saying internet is down and should come back on in the evening. Then it goes off again!! No one on chat or the phone has been able to fix the problem. Anything I do to restart doesn’t work. My entire neighborhood of about 600 homes must use you for internet and we all have issues daily. You’ve sent technicians to our home and they can’t fix the issue either.This has gone on for a year. I’m so mad beyond belief. I have wasted over 400 hours on hold, waiting for a technician, or on chat. I’ve been paying for premium speeds when we don’t even have internet AT ALL most of the time.I need a solution. I’m so done paying for a service and not getting service. I’m so done not being able to speak with a manager. No one can move my complaint up the ladder. They just say they can help troubleshoot. But it never works. I’m beyond frustrated. Stay away from this service. It’s literally a company that says they provide internet but they just collect your money and don’t provide anything at all. Literally

This company is unscrupulous. Billing is all over the place. Our bill has ranged from $73 to $242 and they will not explain it nor will they give you copies of the billing when you go in person to their Georgetown office. The GT office will not let you speak to a manager; neither will their general billing line. They will not call you because they dont have any phones in the office. I intend to report them to the Public Utility Commission and FCC.

***Update 9/14: RUN, DONT WALK AWAY FROM SUDDENLINK***I was already to happily post that Suddenlink had corrected the error but once again their customer service REFUSES to do their job and instead stonewall me. Yes, I submitted a BBB complaint which promptly had 3 supervisors calling me at once. The rate issue was resolve and the $10 discount WAS added back to my account, unlink the customer service representatives adamant claims that it was impossible to do. The right thing is never impossible.The supervisor who corrected the issue told me that the erroneous charge would not be refunded to my account but instead credited back and would should up on Septembers bill. Well, Septembers bill is finally here and you guessed it. No credit.I just spent 30 minutes and 16 seconds on the phone with Ranim the customer service rep. When I called, I asked to speak with the supervisor who helped me originally. She said she needed to understand what I wanted before she would tell the supervisor. I saw where this was going but held out hope. I made her read the notes on my account because I was going through the song and dance when you have the history in front of you. Do you know she put me on hold for about 15 minutes, coming back on the line intermittently to tell me she was working on it, only to ultimately tell me that she didnt understand and wanted me to explain it again.Apparently, this is how Suddenlink trains its workers. After this contract year, I will definitely be switching providers. UNDER NOT CIRCUMSTANCES SHOULD ANYONE USE THEIR SERVICES. Total garbage.***Original***Total SCAMMERS! I was quoted $53.50 for my rate. When my closing date was pushed and my install had to be rescheduled, they changed my rate to $63.50. The sales rep who I was told by my builder to contact for service said my rate should not have changed. I have in writing that he says my rate should be $53.50. Now, they are not honoring, will not adjust my bill, and have overcharged me. The old bait and switch.

I have been a customer for a little over three weeks. The entire time, I have been unable to stream Netflix, Hulu, Amazon prime, etc. during the day. I even have my tv directly plugged into the tv. I commented on a public forum and was responded to by a rep, he was very nice, not much he could do. He said, there were no outages in the are. He asked me to reset my modem (normal tech response), so I did. When it booted back up, I was able to watch Netflix for about 20 minutes, then once again it stalled, I tested other apps to make sure it wasn’t just the one app and nothing was working properly. He then relayed to me that he could order a tech to come out, but if there was nothing wrong with the wiring or equipment, that they would charge me a $60 service fee for coming out. In other words, they would charge me a fee, because their service is horrible. I even paid for the 1000mbps speed to give me a boost for streaming and such. I will be switching to another provider, as soon as there is one available in my area that’s got better service.

Not only did they not install our equipment at the original schedule time due to me being told my son (who is 15) could be there to sign whatever was needed and that was not correct. So they left. Rescheduled to come back between 5-8pm and then never showed up. I received an email at 8:55pm showing the appointment has been changed to 5 days later. This is by far the worst internet/cable company I’ve ever dealt with. The customer service is non existent!

Technician randomly showed up to our house and cut a wire as he was burying it. After an hr on the phone, i managed to confirm an appointment for the following day. I sat at home all day waiting for the tech, but he was a no call/no show. Now the appointment is a week after the fact. Worst customer service I’ve dealt with. Strongest recommendation to avoid

Suddenlink does not try to get MGM Grand channel back on. This is a station with great movies. Instead we get more Home Shopping networks and other similar channels. We pay good money for this cable provider and then loose a good movie channel. Start lowering our bills.

Worst service I’ve ever experienced. Internet and wifi constantly interrupted. In the middle of movie or sporting event… boink. Just lost internet and they say for at least 4 hours right in the middle of a research project due in the morning… bonk. Only game in town which should be against some law. Rude customer service too. NEED TO SHUT THEM DOWN

This company not only lied about the service I was getting; told me my cable TVs would have wireless boxes which that was complete LIE! Wireless tv for them doesn’t even exist. The technician who came out cut my existing dish network cable and then used that cable for their equipment so now I’m out my satellite tv which was absolutely crazy for a company to not use their own equipment for installation. Most of all I was on the phone for 3 hours with customer service while they transferred me around to everyone while each one never helped me once. I required a full refund as for we did not sign up for the false service they brought out to install but also drilled holes all over our freshly painted exterior of our home! Finally I got the refund to be processed but have yet to receive it. They refuse to come out and pick up the equipment and fix the damages done by the technician so I have suddenlink equipment and cords just hanging loosely on exterior of my home which looks so trashy. If you decide to use this company for anything I highly urge you to get a therapist as for the headaches that will be caused from them. This is the WORST CUSTOMER SERVICE EVER! Worst company to deal with. Worst installation job ever! Please if you take anything from this!!!!! DO NOT I REPEAT DO NOT USE SUDDENLINK FOR ANYTHING!!!! You will REGRET IT INSTANTLY!

I was denied service for having a disability. The black woman with the long braids forced me to leave the store for being handicapped. This is ALL KINDS OF ILLEGAL and COMPLETE AND TOTAL DISCRIMINATION. I’ve NEVER been denied service for being handicapped. This happened Tuesday, September 7 at 4:51 pm.

UPDATE 9/16/2021:Suddenlink is STILL skirting around the issue. They have since stated that even with the wrong modem we would have internet. Wrong. Internet being slow, cutting out because it cannot handle the bandwidth is NOT internet. They will not even acknowledge installation of wrong modem and the consequences we as customers have had to make. Screenshots below from Juan.We have filed a BBB complaint (see below). Untrustworthy and the worst Customer Service imaginable.Highlight: Suddenlink charged us for 1 gig internet fir 3 months when they installed the WRONG modem which only provided us internet service about 40% of the time. Working solely remote from home this is not an option.Two techs came out finally. First one said they didn’t have the right modem. Second tech stated, “ I know exactly what the problem is. You’ve been paying for one gig Internet and Suddenlink installed the wrong modem.” He had the correct one and for the last two weeks internet has worked about 95% of the time.We have been told 3 times now a Supervisor will respond within 48 hours and we hear nothing. This will be my fourth attempt to resolve this issue of a large credit needed.Issue 2: we found out after canceling Cable with Suddenlink (they illegally tacked on landline and protection service fees we NEVER asked for. We do not even own a landline). Customer Service rep got hot-headed and stated that’s not her problem, it’s Sales.None of the reps at Suddenlink are able to resolve any issue. They keep telling us they will escalate to their Supervisor. They say they do not even know what department determines credits.

Would prefer to give zero. Internet has problems every week and technician does not come for 2 or 3 days. The worst is they charge technician visits to fix their own problems

This company is the worst company I have ever dealt with the customer service is horrible the supervisors dont call you back they disconnected me 3x for their mistakes so I switched to another company for a little bit had to come back and still they find reasons to screw me over with their promotions and billing errors they dont do right by the customer at all just take your money and even when they messed up. DO NOT EVER GO WITH THIS COMPANY THEY SUCK AND THE WE HAVE CONNECTION ISSUES ALL THE TIME

Do not use Suddenlink. I have been with them for my internet for 4 years, mostly because I live in a small town and they are the only ones who have anything close to 100 Meg speed. Every few months my bill goes up with no reason. The service gets worse and speed gets slower. I tried to upgrade with their 1 Gig plan and was told that everything was good to go. I never got anything close to 1 gig. When I called I was told that my modem was not compatible but if I rented their modem for $15 a month my speed would improve. Upon checking the specks I found out that my modem was just fine but they kept insisting that I needed to rent theirs. When I asked to speak to a supervisor I was put on hold for 5 minutes and then told that none was available. This company is garbage and as soon as another company in my part of Texas steps up their game in my town I am gone. It is my hope that I can convince other people to jump with me and that I cost Suddenlink dollars.

Suddenlink is awful especially In the village. I’m just this month I have lost internet for over 6 hours at a time. Not just my house but the whole neighborhood. Also everyday I lose internet for about 3 min just randomly which kicks me out of everything I am doing. I only get my internet from these people because fiber never came to Georgetown. SUCH A SCAM NEVER BUY

Suddenlink was ok at first when I was a new customer, but as it happens with some internet providers, the price kept going up and up. Now I am paying $162 a month for internet service. That has been over a 100 percent increase. It is supposed to be gigabit speed but we are lucky to reach 400 Mbps. When I called to see what could be done, I was offered 400 Mbps for $140. Note that I was on the phone for an hour just to reach that point. The service representative was not helpful at all. During the call she asked me 3 times how my day was going. Needless to say I will not accept their offer and will move on, never to return. I see a total score of 1 1/2 stars on Google reviews for Suddenlink. No surprise given my experience but I thought Suddenlink management would work harder to save customers. It appears customers are fleeing like passengers from a sinking ship.

Literally the worst company you could possibly think of. They’re the only ISP in Georgetown and they know it. They will screw you in any way they can, I agreed to 12 months of internet for $55 a month for 1gbps (we don’t even get close to that download speed.. barely 500mbps on a good day) . They charged me $106 each month and said that’s what I agreed to. Even upon showing them the original contract they still continue to charge me $106 monthly. Also, hung up on multiple times when calling, internet installation was done incorrectly twice, service wasn’t working for a week after It was installed - just an awful, awful company.

Unbelievable how this company is run. I Dont think Ive ever seen a company stay in business with such poor customer service and satisfaction. Sadly for the most part, they are the only game in town, so they charge unbelievable prices. Got a call from a retention department rep he dropped my monthly payment to $40 now I find out it was only $60 so not only poor service, I get lied to. Can suddenlink get any worse, thats not a challenge.

STAY AWAY! Service was out about 2-3 hours everyday of my first month. It took days to get tech on the phone with 30 min+ hold times. Then when I finally got thru they offered to send a tech. Then they call me an hour before my appointment and tell me they termed the tech and I had to reschedule. It took another few days to get someone back on phone to cancel service. WORST EXPERIENCE EVER! Check out class action lawsuit against Suddenlink for these same issues! DO NOT WASTE YOUR TIME... NOT ONE PART OF MY EXPERIENCE WAS PLEASANT.

We bought a new home that was supposed to have suddenlink internet access but we are told they no longer service our home. They refuse to dig up and find the wire. The only option is for my husband and I to dig it up ourselves. This was after we took time off work to wait for an appointment only to have no one show with no explanation

Please upgrade Georgetown to 3.1 so it can stop this intermittent outage issue!! Took 5 technicians to tell me the truth about my issues.

We have used Suddenlink for nearly 20 years in Leander, TX.They used to provide high speed until their Leander location was shut down, im not sure if they went bankrupt but that was 10 or more years ago, they have slowly but surely been losing all of their locations and are standing on their last leg.I have called Tech Support many times due to the fact that im paying for 400 Mbps and have been for years while I only get around 4 Mbps, they will lie and say the problem is on my end but that doesnt work because I AM Tech Support and I know how to set up these systems, configure and resolve any issues related to hardware, software and networking.I can tell you with zero doubt that Suddenlink is throttling internet speeds which saves them money and gives the customer almost no internet speed, there is an infinite loop in Suddenlink where you call to complain about slow internet and they make up different excuses like, Its your router, its your settings, you need a Technician to visit your home.The proof of throttling is the fact that when you call their Level 2 Tech Support and they Fix your internet, they will connect you to their Fast Lane Server and give you the speeds you actually pay for which they can demonstrate with an Internet Speed Test, you think your problem is solved then hang up then immediately afterwards they switch you back to the throttled server and you get extremely and unacceptably low internet speeds, we are currently getting 100x slower speed than what we are paying for which is ENTIRELY DUE TO THROTTLING.The main reason throttling became a thing is because Net Neutrality was repealed which allowed Internet Service Providers or ISPs to deceitfully slow peoples internet legally, this is predatory as they know most people just assume this is a technical problem when its a corrupt company taking advantage of Net Neutrality being repealed.Before Net Neutrality was repealed, all ISPs in America were required to provide everyone the speeds they were paying for equally and WERE NOT ALLOWED TO THROTTLE/SLOW YOUR INTERNET DOWN.Net neutrality is the principle that internet service providers (ISPs) should provide all online content equally without favoring or blocking specific products, websites or types of content. In short, it means that all traffic on the internet is equal and equally accessible.This means that due to Net Neutrality being repealed, ISPs dont face the same legal scrutiny and can get away with slowing everyones internet speeds down to ridiculous levels.

I can see many many others have already shared their dissatisfaction with Suddenlink. Their service is cheesy at best on any level you choose to explore.....

The worst experience in quality of service and customer service. They lie, not comply. We pay an internet service for 400 megas and it barely reaches 10 megas. A technician came 3 weeks ago, he said he had to come back another day, he never showed up. We requested another technician who came at the time he wanted and he could not find us at home. Now they tell us that the problem is the modem. We bought the Suddenlink modem and scheduled delivery for today between 11-2pm. Nobody came. We called and they tell us that the visit was not scheduled??!!. Shameful. It merits a legal claim for damages, added all these breaches, we cannot work from home because of the connection, it is affecting us economically. They abuse because they are the only service in the area.

Returned a bad cable box that kept resetting itself. Called Suddenlink and the gal on the phone told me to go to this location to get a new cable box. The box they gave me looks used. Did not come in a box or anything. Does not look new. Has scratches on it. Bring the replacement cable box home and it does not power on! Drove 30 minutes from my house to this location for nothing. Called Suddenlink back, and now a technician is supposed to be coming to the house between 5-8pm. To be seen if this will even happen. If not, canceling Suddenlink cable and going back to SlingTV. Poor service.

Staff were friendly, had to stand outside due to Covid in 100 degrees weather. Also this place is very far if you live in Pflugerville. We need a closer office to drop off equipment.

Without question, the worst experience ever!

Absolutely the most awful service provider I’ve ever dealt with. Run by the most incompetent people you can imagine. They will mess up your service, your billing, your appointments and call you incessantly to troubleshoot a service you no longer have. If you have a choice do not use Suddenlink!

Date: 6/27/2021Suddenlink is participating in criminal activity by illegally double charging customers for service. Take a look at your last 6 months of bills online and you will see how they are systematically, and intentionally double charging you every month. They do it by charging you twice for the last day of your billing cycle. They do this by charging you for it as the last day of your billing cycle and then charging you for the same day again the following month, as the first day of the next billing cycle. I have attached the screenshot of my bills for an example. Here you will see how they have double charged me for the 15th of March by making me pay for it in my March bill and my April bill. They have been doing this for years. When I first caught this behavior I immediately contacted Suddenlink, thinking it was an error on their part that they would thank me for bringing it to their attention and immediately fix it. Every time I spoke with them I was told no, it was not an error, thats how they have chosen to bill, and they can bill me however they want.Suddenlink’s next unethical business practice that they have just used to screw me as a customer is as follows... After many years of automatic payments by allowing Suddenlink to automatically charge my credit card every month I was issued a new credit card because the old one was expiring. I immediately updated my Suddenlink account to reflect the new credit card information, and then after doing that, I activated my new credit card. Suddenlink chose to not run my new updated card that I entered, did not send me a bill, and then fined me for a late payment. Again, Suddenlink CHOSE not to run my updated credit card and chose not to contact me for the express purpose of fining me, despite having up-to-date payment information.In my opinion this is a corrupt organization that needs to be held responsible for their criminal activity of intentionally double billing millions of customers. If you know someone in politics that is looking to become known as “The Politician who holds greedy large company Executives to the fire for illegally stealing from their customers” please pass this information on to them. I will be happy to take whatever time is required off work to testify against Suddenlink / Altice.Suddenlink is owned by Altice USA and I’m sure the Altice Executives are also very knowledgeable of this business practice. Altice USA is owned by French conglomerate Altice.Suddenlink, please do not reply saying you are sorry for this behavior, unless you have a LOCAL “512” area code (Austin/Round Rock/Georgetown) direct phone number that you will be supplying with your apology. Your 800 corporate numbers all route customers to unhelpful overseas phone support contractors who have been given no power to fix any errors. Talking to them, and hoping to get something resolved, is equivalent to talking to my yellow lab about the Suddenlink problem and hoping she can resolve it.

Wow! These reviews are not good. I was about to signup for internet service. Spectrum service is okay but costs much more. Any provider suggestions? ATT Fiber is not in my area (not sure if the service is cheaper anyways.)

One of the worst customer service and tech support. As a new customer i expected that i would have a seamless internet connection. After installation i could only use it for 12 -15hours and internet does not work anymore. I called them close to 15-20 times in last 2-3 days and no one bothers. The customer rep puts you on hold and are gone forever. I was hold for 45 mins and the call was not disconnected.I work from home and Im out of internet for last 36 hrs. The service technician would not be here until tomorrow. Dont even care for a new customer.Stay away from this company if you dont want to loose your cool.They do not even deserve 1 star . They are 0 out of 5.

The worst customer service. Had Sudden for years they hang up on you and wanted t charge a whole extra month for service even after disconnection request.

Ive been a customer for years and never really had an issue until now. My cable went out and I called and they sent a tech out to fix it. Well he fixed it but five minutes after he left it went out again. Called back and they said send someone back out. The tech never showed up. Called the next day and the person said they would call me back as soon as she was able to pull up my account. Well that didnt happen. Called today three times to schedule a tech to come out each time they wanted to troubleshoot which hasnt worked. On the final call I was able to schedule a tech to come out but that wont happen for another 3 days. I called extra early this morning to see if I can get someone out today. This has been really fustrating because each time you call you have to explain everything all over again and not to mention the wait time. Getting good service shouldnt be this difficult. Im definitely considering changing my provider.

Extremely pathetic service! If I had anther internet provider in my area then I would never go ahead with them. They took more than 10 days to do installation and yet have done the partial work. We have no internet connection for a week. I would never recommend this provider. If I could, I would have given 0 stars.

The worst company I’ve ever dealt with. We pay $275 month for cable, internet and phone. Our account has been locked out for a week and no one knows why and we can’t get a supervisor to unlock it. Atrocious customer service since we’ve been with them for 20 years and are being charged outrageous prices. Will be looking for another service provider

I don’t usually post but this company is by far the worst. Unprofessional. Customer service is non existent.

Avoid this company at all cost. My internet was out for five days and they couldnt send a tech to resolve the issue. When the tech arrived he fixed the issue in five minutes and accourse it was with their equipment. I then called Suddenlink and let them know the problem was solved and asked about a discount for the five days I had no internet and phone. Get this I am not getting a discount.I am now looking for an alternative provider.

It has taken 3 months to get the service connected after many screw ups. Many hours waiting on a service person, only to discover they had an incorrect work order. Finally we are to be hooked up as the corect line has been run to our house. But, alas! The deal we signed up for has expired and our cost is going to be higher. Really Suddenlink??? No one there seems to know what is going on. Maybe waitfoeverlink would be a more appropriate name.Wait. Theres more . 6 days after I wrote this and still no service. We cancelled and wont try again. Hopefully we will get our money back...

If I could give a 0 I would just based on the horrible customer service. I have never dealt with such rudeness. Anytime I have ever called no matter what the issue or how nice I was, I was always responded to with attitude and rudeness. I called to get myself off of an account that I shared with my then husband (we were separated) and the man told me I had to go to the physical location with him to cancel. I told him that this was ridiculous during Covid and that we could all get on the phone and answer any security questions and pay any fees necessary and he aid there was no other way around this. My ex just called months later and was told they would take care of it (rudely of course) by calling and they never called and when he tried to call back he got the message saying the offices were closed. RUN!

Worst service with even worse technical service. Theyre also closed for lunch until 2:15. This is not mentioned on there website if you are returning equipment.

We are constantly having internet issues. Worst internet service we have ever had. In order to leave this review I had to get off wifi.

This company is the internet provider for Skye Retirement Living in Leander, Texas. My mother moved in one month ago, and was told the cost of her apartment includes internet. However, Suddenlink has been out 4 times to try and connect her but now says she brought in her own modem. Why? She is 83 years old. She doesnt buy or carry around modems. They are just passing her off as someone they can rip off. She is frustrated, I am frustrated, their front office is frustrated... and the computer tech I paid $100 to is frustrated - all with Suddenlink.

I feel like an undervalued customer.  While I have been a customer in good standing for around 8 years my price continues to climb for the same service, while you offer new customers 5x the product at 1/2 the cost?  May as well be a new customer for a different company, I can feel just as undervalued there for 1/2 the cost.

Honestly, too many negatives to list out.... but biggest issue is their customer service is outsourced to Asia and they cant seem to ever get anything resolved. Everytime I had to call its been a huge time wasting nightmare. Took over an hour to cancel my service after numerous lengthy holds and being passed from one line to the another.

The ladies are lovely there.

Service was great while I had it and it was an unbeatable price. I discontinued service months ago because I moved and they dont service my area. The person on the phone tried for 30 minutes to keep me as a customer after I told him several times I moved and its not offered here. I received a bill saying that I owe from last month and for the life of me I cant get a hold of anyone to dispute it. I turned in my equipment and owe nothing ans Im frustrated that this is going to end up wrongfully on my credit report. I just keep getting put to a que for a delinquent payment.

The person helping out in the shop was competent. The Suddenlink services in general were quite acceptable.

If I could give 0 stars I would. I am a brand new customer having ordered internet, cable and their cell phone service. I was told that they would be there here today between 2 and 5 p.m. Its 5:00 and no show and no call. Im calling and texting customer service and all they can do is say sorry. They told me basically they lied when they said 2 to 5, that its really all day. So its 7:00 and now they are telling me that they have an appointment 4 days from now! 45 minutes ago they said 2 days but now all of a sudden thats change. Basically they took my money and said fu.

Had a new internet provider install service today and found out that my wireless router was capped at 16.3 MB per second download. I was paying sudden link for over 200 per second. It seems to me that Sudden Link went into my wifi router at some point and made that change to get me to pay for faster speeds. While i have no proof of this, I find it easy to believe. This company is horrible which is why i was dumping them in the first place. Thankfully in my area sudden link is no longer the only option. I would encourage others to seek out alternatives for their internet provider.

Worst experience of my life the sales guy lie about the promotions now Suddenlink is charging me more than I was expecting for internet be warned about when they offer you more services they lie about the rates and they when you try to removed it your payment goes up instead of going down

Madison was less than helpful with the simplest of task. She had an attitude during the entire call, was short with myself and another representative for a company helping us with internet problems created by Suddenlink. She provided incorrect information and had the worst customer service I have experienced in a long time. Hopefully I will not have to call this company again for a very long time.

The worst customer service in the world. I just get internet service from them and they told me I cannot change wifi-password. They are not replying on FB

Internet speeds are never consistent. Had two service guys come out and change lines inside the house outside the house. And what it came down to is that there’s too many people in my area that’s on the Internet. So therefore you will never get the speeds that you pay for. Speeds that I get are less than 10 percent of what I am paying for in the evenings. Playing online games is impossible most of the time. When you’re paying 400 Mb per second download speed and only getting 30 to 40 Mb per second download speed and less than 5 mbps upload speed when I’m paying for 40 mbps. No solution to the problem but with a very high price. I’ve heard that Suddenlink is installing fiber lines in new locations but what about the old locations with the old cable lines. For the same price?

Please allow me to join the ever growing list of people compelled to give Suddenlink a 1 star rating. To be honest, the only reason they get a 1 star is because we cannot give them a 0 star rating. The service is inconsistent and never reaches their advertised rates. It should be illegal for a company to be sole sourced and not provide the service they advertise.

The worst customer service ever! After 2 days not having connection and not being able to resolve the issue through phone, they’re asking me to waste my whole weekend at home waiting for a technician to come over and if I want to cancel the appointment for any reason i’d be charged for $60! Ridiculous!

Placed an order for service online, had a scheduled appointment for install so I took off work. Come to find out they dont even offer service at my address. Why would it tell me I could get service. Give me an install time and then the day before install I find out its not even possible for service to be installed at my address. What a Horrible way of operating a business!

I have been with them for about 5 years. The service is excellent in my opinion. I have only had a few issues and they were quick to resolve them

Absolutely Terrible service provider do not I repeat to not give them your money you will regret it.

Piling onto the neverending list of 1* reviews which Ive avoided doing for 5 years until this most recent bill increase. As of this post, my bill has gone up $40 in 1 calendar year with no change to service. Up until today, Ive been able to work with a supervisor in some fashion to assist with the continuing price hike but the rep I was on the phone with today couldnt get a supervisor to take my transfer after waiting for over 45 min to speak with one (she reached out to multiple). Her frustration with the lack of leadership became increasingly apparent as well as she wanted to help but had no means of doing so with what was at her disposable.Suddenlink continues to maintain the image laid out by the abundant reviews before this one and seems content in doing so. If youre in the Georgetown area and forced to be serviced by Suddenlink for your Internet needs, please consider looking at Starlink as its service will roll out to the Georgetown area in 2021.

If 0 stars were an option I would choose it. Awful service. I moved into my place 1 month ago and I still do not have internet. I call 2-3 times a day, and I get a different response every time. Not sure what they are doing.

I actually had a pleasant experience with the lady at the store. My issue is with suddenlink internet provider, but I cant leave them a review. I am on day 7 of no internet. Ive made 15 calls to the customer service line in India. Ive asked 6 times to speak to a supervisor with no success. Ive had 3 appointments where the suddenlink tech no call no showed. Ive been hung up on. Ive been put on hold and hung up on. Ive been transferred and hung up on. I ABSOLUTELY HATE THIS COMPANY. I have already started calling ATT to service my neighborhood because Suddenlink is the only option at the moment.

I called to have to have their modem fixed and they advised not a fee if have to replace their equipment which they had too. Now have a 60 dollar tech fee on my statement with a whoops. Oh and can add for 6.99 a month for a tech to come out if want again. No time advised when a manager can call back to advise. A company that lies is not one that should stay in business. Be warned in Leander, TX and never thought would miss Spectrum as much as I do.*After this post, was called and they corrected. That was pretty surprising and nice.

Im about to move to an area with only Suddenlink. Good lord the reviews are not good. Suddenlink prove the haters wrong because my first call to setup service was not good.

Two appointments with service personnel could get internet working.

I have never had a worse experience with an ISP, and Ive had a few over the years. I spoke with two different reps who gave me the runaround as to why I wanted to cancel service, but none of them would accept my price complaint as a valid reason to cancel. I pay them $107/month just for Internet alone and no other services, while competing services regularly have $45/month pricing. The third person I spoke with was a supervisor, and she claims to have canceled the service, but I couldnt get any confirmation from her, so I dont really have any proof. Also, they got my money till the end of the next billing cycle because they claim they have no way to prorate a month, so now as a final send off and one-finger salute from Suddenlink to me, Im now paying for services not rendered. This company is absolutely predatory. Im fortunate enough to live in an area with multiple cable providers, DSL, and fiber options, so its easy for me to kick this company to the curb. But they treat people like they have no other choice, because many people dont. If you have other options you should seriously reconsider before doing business with Suddenlink.

Had to have a technician out to repair cable that a previous tech failed to do. Call to day he was at my house, told him it would be 15min. He was more than willing to wait He was more than helpful and knowledgeable. Thanks so much

If I could give 0 I would. When compared to AT&T and fiber optics with other providers, Suddenlink is pitiful as it loses its signal 3-4 times in a 40 minute period. Working from home is next to impossible and costing me a lot of money. Get your act together, Suddenlink. Perfect name .....wait. What? Is that suddenly a connection?

I have not had working cable for 6 days. There have been 3 technicians at my house during this time and all three left my house with cable services not working. I decided to go to this Suddenlink store in Georgetown to see if they could give me an upgraded box with DVR that would work. They told me a technician would have to bring it out at a later date and there was nothing they could do about it. I have already gone 6 days without cable services, so you think they might escalate the situation just a bit. They said they would not and I would just have to deal with it. Customer service obviously doesnt matter here. Probably time to move on to another provider.

Terrible internet makes everything hard and they try to bribe you with a prepaid gift card which still doesnt help that they lie about lag free gaming because %13 packet loss and 348 ping isnt lag free. Dont buy just let them go out of business because obviously they dont care because if they did there will be more than a 1.4 star review. When someone comes out to “help” they dont do anything and just say they fixed it when its the same.

Drops out about 10-20 times a dayEveryday

The worst internet company ever. Want subpar internet but charged premium prices? Want your internet go out for a week and still have to pay full price? Want to be charged by the internet company to service their own system? Want your entire neighborhood to go out and them tell you there is no outage? Go anywhere else to get internet. Worst company ever.

I received an increase in my bill of $30. The customer service representative was very nice, but said my discount had expired, and therefore my bill was increased. She said it should have only been increased by $10, but it was erroneously increased by $30. She forwarded me to the next retention customer service representative. Not her fault, but . The next level customer service representative found a package that saved us a lot. and is good for 2 years. Glad to put a good review up there!!

Pray another choice for internet or cable service comes to town. These guys are absolutely horrible.

Was supposed to have a technician come out today, at 12:30pm, 6:30pm still nothing and keeps moving the time back with no call or warning. GREAT FIRST IMPRESSION! Not.

Recently got Charged an extra 100$ to account for my Old router modem without them telling me to return it or given any notice of the billing, no emails, no phone calls, no mail, just an immediate withdraw, plus a random 60$ coded as (previous account balance from may) this provider literally doesnt care how they do business and just wants the bottom dollar