Very helpful took time to show me how to operate my phone and program my phone thank you

Amazing job by Doug tonight. He gave me the time and knowledge necessary to take care of my phone. Several times, I was headed out the door to get access to a computer or internet and he figured out a way to solve my problem. His patience with me made my experience at the store a positive one.

Awesome reps who are super knowledgeable about the phones, rebate plans, the whole sheebang!

Great experience here!! Charles was the best!! He definitely helped us with the horrible experience we had at the other store on Williams dr. So I would definitely recommend this store! Thanks Charles

Customer rep was well informed and took the time to explain all options available. We were extremely pleased with the level of service.

This store located in Georgetown including the manager a gentleman named Paul helped me tremendously and I truly appreciate their help and glad that you have employees like them. Thank you very much.

We visited the store on 9/19 to get a new iPhone 12 for one of the 4 lines we’ve had with AT&T for over 10 years. We were told we could receive a $350 trade-in credit for the iPhone 7 being replaced. The sales guy suggested we wait until 9/24 because we could get the iPhone 13 for the same price we were about to pay, or get the 12 for about $100 less. We thought that was a good plan. He also told us we could get $700 trade-I’m for the iPhone 8+ I was carrying if I wanted to upgrade also. I hadn’t been planning to. But that sounded like a good deal. So I said I would. I asked if we could just pre-order the phones and pick them up on 9/24. He said they wouldn’t come to the store and we might have to wait longer that way. He said it would be better to just come back into the store in 5 days.On 9/24 we returned to the store. But, now we’ve been informed the $700 credit changed and they would only give us $350. This guy disappeared into the back to talk to his manager. When he came back he said there’s nothing that can be done, but if we’d pre-ordered the previous night the $700 would apply. No efforts were made to get approval from someone with more authority to honor the deal we had been offered. So, the 7 got traded in. I decided not to upgrade the 8 in-store. I may still get one. But it will directly from Apple. That way it will be unlocked and I can more easily transfer to a new provider in the future. And AT&T won’t make anything from the sale.

Brandon was incredible! He worked very hard to fix an issue caused at another location. Don’t do any transactions unless it’s an official ATT store. The Sams club kiosk was an absolute disaster, they completely messed up our plan, our upgrade, and wouldn’t do anything to fix it. Brandon fixed the entire mess, and it wasn’t even his mess! Thank you again Brandon for all your efforts on our behalf.

After being with another carrier for over 20 years we finally made the switch to AT&T. Paul helped make this switch “not awful”! He was knowledgeable, courteous and friendly. The customer service in this store was great!

I initially changed over to AT&T online but there was a problem switching because I didn’t have access to my phone. So I went in and Paul helped me. It was quite the long process of canceling my order then switching over but he was super patient, helpful and had great customer service. Upper management you need to recognize Paul. I haven’t had a good experience at a phone store in a while. He also helped me out and suggested I trade in my old phone for credit which he looked up and specified the amount. It’s no value to him if I trade it in or not yet he went out of his way to give me great customer service.

Nya - the store manager was exceptional at handling a difficult situation involving a death in our family. Had to transfer a number from a deceased family members account to my account. She went above and beyond to assist us in a time of desperate need and it was appreciated more than I could express in words. I hope AT&T recognizes they have a great human and employee working at the Georgetown Tx Rivery AT&T store!

Great service & super fast.Knowledgeable sales rep too! 🤙

This location always goes above and beyond with customer service. I went in today in a panic since my phone had crashed the evening before. Charles was absolutely wonderful and was patient, understanding and made sure to give every single detail needed for my new device. I will definitely be asking for him in the future!

Doug is very professional, polite, helpful, patient and friendly! Great experience!Store manager Nya is also.Great team!!

Fantastic service with Nya and Charles. Nya even traveled to another store to pick my daughter’s favorite color. We transferred our whole family and were so pleased by how Nya and Charles answered so many questions to get us signed up for the best plan. Thank you!!

Nya helped me very efficiently with 2 problems,Very quickly. She was friendly and very nice toWork with. Thank you for your help Nya!

Nya and Anthony helped me so much today they are both very personable and I appreciate their time and help I walked away very happy

We had the best best experience working with mark! He’s awesome I highly recommend asking for him!!

Nya and Anthony are excellent professionals. Great customer service!

Paul gave excellent service Thank you for all your help

We went to the AT&T on Rivery in Georgetown & Chris was so helpful! Before there, we went to Williams Drive & was assisted by Daniel. He was rude as soon as we walked in and refused to take my daughters phone as a trade in. Spoke to Chris at Rivery & he was able to get the job done. He was extremely knowledgeable about the products and the deals that they had at the time! Thanks so much again Chris! We will be doing all our transactions there moving forward.

I’ve never received bad service. They are always very helpful and knowledgeable.

Jose, an elderly Hispanic man with glasses working at 11:36 am helped my husband out and was extremely rude when he saw that he wasn’t an authorized user. Literally dismissed him and simply rude. His tone of voice, mannerism, all of it. The way he handled the situation was unprofessional and very upsetting. Regardless of authorized user or not, there is a way that an employee should speak to the customer. I’ve been an att customer for 10+ years and never had we had something like this happen to us. Situations like these are what entitle employees to continue the terrible customer service in the world today.So sad.

I was extremely happy with the customer service! Doug was very knowledgeable & was able to get me a phone & plan to best fit me. I would recommend going to this AT&T Georgetown store.

I am so thankful for Jose at the AT&T Rivery Blvd store. My mom received a new phone and we needed help transferring over to the new phone. Jose was SO helpful and patient. Now shes all set and ready to go! Thank you so much, Jose! We appreciate you so so much!

Outstanding service from Tammeshea Stewart! Very knowledgeable and helpful. Great experience!

Don is the best sales agent at AT&T! I would leave him 10 stars if I could! He explained everything in thorough detail and upgraded our devices with the best customer service possible. 15/10 recommend Don if you’re going to this store.

Be sure to meet up with Charles, I created an online mess and he bent over backwards to correct my mistake, get my transition and transaction completed!

After the tmobile sprint merger, we have been trying to decide if we would stick with tmobile and just continue service or switch to a different carrier. We chose ATT to look at based on service areas and recommendations in our community. Our lease contracts on our phones were up so we decided to visit both stores and check them out. Charles was excellent and knew what he was talking about and the deal to make the switch was a great one. So after a 15 years with Sprint and a visit with Charles and his great customer service, we are now ATT customers. Thank you

I previously dealt with the AT&T store on Williams Drive, and the overall experience and situation was awful beyond words. The manager Matt at this store went above and beyond to rectify the other store’s mistake. He was very helpful and respectful. I’d recommend utilizing only Rivery Blvd. for AT&T in the future.

I am never disappointed when I go in to this location. The staff is always friendly and helpful. A lot of stores/companies will try to up sell you on things you don’t want or need, but that wasn’t the case for me. Kenneth asked what I was interested in and listened, never pushing me to buy something I didn’t want. They are also doing a great job to keep staff and customers safe during this time.

Paul, who works there, assisted me with my technical issues where customer support staff would not. He was intuitive and helpful and worked patiently with me for more for than 45 minutes. Thank you for the suggestion, staff. This is the most powerful, affordable phone I have ever owned.I now work for Ibex on behalf of AT&T (First Generation) and my only aim is to be of better help to customers than the previous manager with whom I spoke was to Paul and I.

About a year ago we had some serious issues with the insurance on my sons phone. ATT was giving us issues on the phone to get it replace. Doug in the Georgetown location went over and beyond the call of duty and worked with ATT to see that it got fixed. He spent his personal time (day off) to see that it got fixed. He kept in touch with me till it was resolved!! Thank you Doug for your outstanding customer service!! I will always appreciate the help!!

Paul is the best!! I arrived at this location already VERY upset the other day from an attempt to set up services over the phone. I explained everything when I got there and was prepared to have a mediocre at best experience but I was so happy to leave SO IMPRESSED! Paul took the time to walk me through the whole process and pulled out all the stops to make what I needed possible! Paul and the other members of this team are top notch and I will ALWAYS visit this location for all of my future needs!

They fixed a problem that a previous employee caused

I had a great experience at the AT&T location off Rivery Blvd in Georgetown that i wanted to make sure Paul Baldwin was commended for it. After struggling with customer service to port my number over i gave up and decided to visit the closest AT&T store. Paul was very kind, patient and helpful. He was able to port my number as well as answer all of my questions regarding auto-pay, voicemail and android settings. He made my transition back to AT&T smooth and painless and i cant thank him enough. A++!

Hello there!! I wanted to share that I, Angeline, came in to pay my bills! I have trouble using the machine and Kenneth was very nice to help me. He was very patient with me. I had a lot of questions about my billing and service. He was very observant and had great eye contact. He made feel very comfortable while I was with him and had great eye contact. He answered all of my questions and concerns! I’m very happy he helped me today!

Paul Baldwin was very helpful with my account and upgraded equipment. I never felt as I was been rushed so he could help the next customer. I highly recommend Paul Baldwin!

I don’t have the words to express the gratitude that I feel after my visit today. From the moment I walked in the store until the second I left, I was treated with nothing but KINDNESS and RESPECT. Tammy was AMAZING and although Paul did not directly assist me, but he was great as well. There was one more gentleman present but I did not get his name. All three staff members were professional, knowledgeable, and seemed happy to be at work. I have been having issues with AT&T for months and 611 has been no help, neither has the retail store located on University in Round Rock. I have been having horrible experiences trying to get my issue resolved, The Round Rock store often over talks and belittles me. Today I was not afraid to ask questions and not made to feel like I was dumb. I really appreciate the sincerity of Tammy and Paul and them taking their time to help me. The experience was amazing considering the horrible one I had just had at the Round Rock location.

Terrible customer service, the wait time to be attended is ridiculous waited over an hour and half so decided to leave this particular location, service is unacceptable

Good practices with limiting people in store, after waiting in my car for a call to come in... I was in and out in 15 minutes with a new phone.

Charles is the man! He offers wonderful customer service and works quickly to get you out of there with your phone. We were in and out with a phone updated and glass protected within 45 min.

Paul was very patient, knowledgeable, and answered all our questions in a professional manner. After a little time we walked out with 2 new phones with very little stress. Would definitely recommend ya’ll visit Paul!

My experience was new to this AT&T store in Georgetown, TX. The store is beautiful. The customer service was exceptional. Kenneth is the one I worked with and he was great. He shared his knowledge & everything in great detail, answered questions, assisted with multiple things & did it very efficiently, is trustworthy & provides exceptional customer service! Thank you Kenneth M for all of your help!

Paul was fantastic very helpful and very friendly thank u for all your help

I choose AT&T because of their AT&T store. The staff is so helpful and always patience and provides me everything I need in one stop shop. I am not a very techy person and I need personal assistance to navigate my phone. They were able to provide Me everything I wanted and I went home with all the tools I needed. Great experience. It always is.!

Chris helped me resolve an issue with an SD card that had become unseated. He quickly diagnosed the problem and fixed it. Very professional and knowledgeable.

Charles and the rest of the staff were really helpful. Thanks so much for making my day a lot better.

Great customer service! After getting the run around from the Williams Dr store, Jose took the time to actually solve my problem! Thank you!

Paul Baldwin, of the Rivery Blvd. Georgetown AT&T store was fantastic. He spent the time with me to make sure I understood the plans, billing and all the aspects of the service I was purchasing. Paul, thank you.

Thank you to the AT&T Store at the Rivery. You are the best !! Great service and excellent staff. Paul Baldwin helped me to resolve a charge from a cancelled purchase that remained on my bill. This is the only ATT&T store for me.

Tammeshea was fantastic. Easy process and great information.

Received Excellent customer service from Doug at the Georgetown location on Rivery in TX.

I just left the store for the last time. The quality of staff at store level is bad as it gets. Too many times has someone tried to take advantage. Went in with an insurance policy I purchased from them.They dug in and claimed my only recourse was get screen fixed then come in and trade in and could purchase an I phone 11 for $700. I went on line and got a new phone through their insurance policy they sold me for $149.99 and can keep the old phone with the cracked screen .The pervasive level of dishonesty with staff on floor is something to avoid.

I visited this store after going to an authorized reseller in round rock who could not assist me. I spoke with Tammeshea Stewart and she couldnt have been more pleasant. She was very friendly and was able to resolve my issue and port my number over with no problem. I dont often take the time to write reviews but she make my experience so great that i had to spread the word. Great job! I will look forward to returning to this location!

Super busy. We had to wait in our cars for them to text us to come in

Amazing! Charles Rodriguez made this the most pleasant phone buying experience! I give him a 10 STAR rating👍

Kenneth was very helpful and knowledgeable. He has a friendly disposition and was patient with me while I made some decisions about changing my account. I enjoyed working with him.

People were friendly and had me in and out of the store a lot faster then I expected with them being pretty busy

We have all been to phone provider stores but this one was friendly and fast. I recommend it.

Good luck.

Paul at the Georgetown, TX location was amazingly helpful. Great customer service.

Jose Salazar has a great customer service.. His super nice and answered all our questions and beyond. We went in to get internet for our new IPad Pro and not only we came out internet in our IPad but with a better service on our phones. AT&T needs more people like Jose. #Jose Salazar #AT&T

Charles Rodriguez helped my mother-in-law and me to resolve a problem with our accounts. He was patient, professional and kind. He spent all the time necessary to make sure this month long problem was resolved. The service he provided was excellent.

Kenneth is an outstanding sales rep. Very helpful & knowledgeable. Great customer service.

Staff at the Rivery ATT store in Georgetown was stellar, but it took 3 visits and more than 4 hours total to make an administrative change that was necessitated by AT&T corporate’s arcane, obscure and unnecessarily bureaucratic account management policies.If you have some kind of ATT TV Service and Phone Service, DO NOT Allow them to “Unify” your accounts. You WILL be sorry.Again local staff at the RIVERY story was Great. Highly recommended.

Very disappointed to say the least. The employee I worked with was not knowledgeable or helpful

Paul Baldwin was very patient with my father and explained things in great detail. He went over and beyond to see that we were completely satisfied.

Kenneth was wonderful to help me with so many questions. Yay! Love the service and this Gtown store.Sue D.

Chris is awesome

Kenneth was fabulous.. patient funny kind and helpful. He gave A1 customer service

Kenneth was very helpful. We enjoyed our visit to the ATT store today. Kenneth answered all of our questions and helped us get what we needed.

Service was prompt and Paul was great. I was in and out in under ten minutes and my problem was solved.

My wife broke her phone and the bottom half of her phone was blank. Kenneth was a Jedi and worked his way through an invisible keyboard. Man was a genius. We got it all taken care of, even through social distancing, and couldnt be happier with the outcome.

Charles is incredibly helpful and patient... thank you!

Excellent

Good customer service

Chris was absolutely amazing. We bought three phones and he helped us with all activations and syncing over two days time. His customer service is outstanding. A true asset to AT&T!!

Jose was the greatest. Very polite and patient.Helped me program and reset my phoneAwesome service

Fast service. I was in picked out a new phone.. they had me up and running,taxes paid and out the door in aprox 15 min.. I spent more time in the parking lot checking out all the new features my new phone has.. galaxy s10 plus..great phone

It was great Terrance did sa great job

Probably the worst customer service I have ever received. I purchased a hot spot that wasn’t working from the beginning. I took it in one week prior to my last visit and they said just take the battery out and it will reset. Worked for about a day and then I was having to take the battery out everyday to reset it.After calling AT&T customer service and they said to just exchange it. I Went to the store and told the rep that i was weary of getting another one and having the same issue I asked if I could pay the difference and just buy the next model up. I was told if I wanted to go that route I would have to pay the restocking fee for the faulty unit. After getting nowhere with the rep helping me I asked to speak to the manager. The rep told me that he was busy doing inventory. I again said I need to speak to your manager. He walked in the back and came out with the same unit I had and started to power it up. Again I asked if I could speak with his manager and the rep said he couldn’t be bothered right now because he was doing inventory. I elected to take my business elsewhere after wasting 45 minutes to an hour of my time at this store. I went to the Round Rock store and they did what I originally wanted to do without me even having to ask them to do it. If you have an issue I would definitely recommend taking your business to a more customer focused location.

Little guy at the middle table with glasses called me a liar about getting free replacements screens. Then I told him I normally go to round rock at&t he said that it’s only a round rock thing. He was very rude and unprofessional.

Very successful visit with Kenneth. He was kind, funny, and very helpful... Fixed all my problemd!!

I had a great experience at this store when signing up for new service with AT&T. I was assisted by Doug, who was very helpful and patient! He went above and beyond to get my family all set up with new phones and service!

Paul was very knowledgeable and helpful. He listened carefully and quickly understood what we needed. He was efficient and courteous.

Don Williams is the man, does what he says and is honest. If you need anything he will help you out.

They’re very busy so getting ahold via phone is difficult. Once you get an appointment though, they’re incredibly helpful. Just be ready to be patient.

Made to feel like a fool. Was having an issue with Voicemail. Tech knew where to go in setting. I had looked there as well. But was unable to locate anything appropriate to my issue. Seriously considering an alternative to AT&T

Amazing customer service from Edward! He was very professional and extremely knowledgeable with what we needed done with both wireless and direct TV services. We will absolutely go back to this location and Edward for future needs!

Went in mid afternoon and did not have to wait. Service and technician were top notch.

Only allowing 2 customers in the building at a time is extreme.

If zero stars was an option, that is what I would rate this location. Their lack of customer service is unbelievable. Drive the extra miles for a different location!

Great experience 2x in a row so not a fluke. Appreciate the facts of the plan options and not a push to the most expensive option.

Busy, but very helpful staff

Helpful csrs!!

Sales Consultant Tammeshea is awesome!

We always have a great experience at the Georgetown AT&T store on Rivery Blvd. Kenneth M was particularly helpful this evening. Thank you for your friendly, knowledgeable and helpful service!

Pack a sack lunch because you will be waiting here for 2hrs to get help. The DMV looks speedy compared to this.

The first bill and bill are alot higher than what we where told!Service seems better than verizon