Everything was great as usual. Service was fast and on time (actually early). My appointment was 10:00 and I was out before 10:30. Always fast and reliable service. Justin the service manager is awesome and his staff.It all began with Sheldon in the sales department 9/2020.

Victor Rosario is great! He was able to get me out of one vehicle and into another! He was very knowledgeable and explained everything needed and then some! I am happy with my new ride! Thank you for all your help and also to Courage Kia!

Everyone there is friendly, professional and helpful. They knew there jobs they answered every question and broke it down where me as a customer could understand. They literally looked after my children as I took a test drive. Excellent costumer experience!! Even the general manager Gerald came out to check on us while we where waiting. I felt like they generally enjoyed what they do. I would recommend them to anyone.

Everyone was so nice and informative! They went out of their way to make us feel welcomed and not rushed while answering all of our questions and concerns, especially our salesman Trey! I’d definitely recommend trying them out!!

I could have decided to go 4 miles up the street to my local Kia dealership but I heard how wonderful the staff at Courage Kia was so I decided to travel the extra 20 plus miles instead. I am so incredibly happy that I did because everyone I have spoken to in person or on the phone has been kind, courteous and professional. I have leased a top of the line Sorento for the last 9 years and switched up to a newer model each time my lease was up. This time I decided I wanted to purchase. Victor Rosario has been EXTREMELY patient with me throughout this entire process (a few months). He has come in to meet with me on his days off and he didn’t pressure me into settling with a car that didn’t have all the bells and whistles that I wanted. He listened to MY wants and needs. Yesterday I finally made the decision to just purchase my current lease instead of a newer vehicle. Most people would have been disappointed or talked me out of that to make extra commission but not Victor! He understood that this was the best option for me right now and because of that when I am ready to upgrade he will be the person I go to!!I also have to say that the service department was also top of the line!! I had a few sensor issues and didn’t have an appointment but Scott was able to complete a full diagnostic check and replace the sensors all while I was signing paperwork!Thank you Courage Kia (Victor, Scott, Dan and Gabriel) for everything, you have definitely earned my repeat business and I will be letting everyone know how great my experience was!

They worked on my car 6 different times in less than month. They told me it was fixed 4 times and it was clearly not.After having the newest part for my car in the shop for 3 business days, I still had not got a call about an update on my car. So I went to go check on it, I noticed it had not moved from the spot I left it 5 days previous. Their excuses were invalid to me.Eric, there is no reason why my car should be in your shop 6 times in a month if you told me it’s fixed. Then when you received the newest part you are needing, you still didn’t look into my car after 3 business days of having the new part.They never called me, and no one would answer the phone in those days either. Eric blamed this on the phone center.

Justin was awesome! Completed my inspection without pressure for additional services and had my car done in no time. Highly recommend!

I had a great experience working with Marquell. He was very professional and patience while addressing my questions and concern before starting the buying process. After the purchase, he also made sure I knew how to operate all the features on my new vehicle before leaving. If you are in the market to purchase a new vehicle, stop by or reach out to Marquell.

What a pleasant experience! Joseph was awesome!! The used car I was looking for was sold, and Joseph listened to my concerns and what I was looking for. We looked at a few new and used vehicles. No pressure and I had time to process and think about what I was seeing. We came to a deal that I was super happy with. I’m very excited about my Kia Soul. It is fun to drive and holds a ton!

Victor R. was a pleasure to work with from start to finish. I became interested in a car that had just been traded and so he took a video of the car as soon as I contacted the dealership. He kept me informed through its path in service and detail. It was ready when promised and the buying process was really no hassle. I would definitely recommend Victor to all my family and friends.

Had an awesome experience at courage Kia ! Have been indecisive about getting a car for months ! I first met and spoke with Victor couple months ago just driving through browsing, I kept in touch with him he didn’t continuously call me or pressure me but when I felt I was ready Victor was the first person I called and he was there ready to help me . He was patient with me and explained everything to me throughout the whole process, he was patient when I could not make up my mind and help me weigh my options and decide what would be best for me and my family . I really had a a great experience from Victor all the way to the finance process every alone the way was friendly informative and patient with me . They really went above and beyond my expectations to get me a brand new car and The car that I loved when I never thought that’s what I would be walking away with . I definitely would return and refer anyone I know considering a car to courage Kia to see Victor !! Thank you so much courage Kia !! I LOVE MY NEW CAR !

Prompt service, vacuum front floor board Eric was very Polite and helpful with the process. When the service was finished he pull the car up for I would not have to walk it’s for because of my back problem very courteous young man would like to deal with him again thank you

These guys bent over backwards for me to get me the best deal possible even when they didnt think it could happen. I would highly recommend courage Kia. They all worked as a team between the salesman, the finance manager and the general manager to get the deal done. It was a very pleasant experience.

What an awesome experience I had today! I bought my dream car today. I purchased a 2018 Nissan Rouge. The customer service was outstanding. Marquell and Jonathan were awesome in guiding me through the purchase. The staff was welcoming and worked diligently to get me in the car I love.

Went to get me a k5 gt 2022 And daquan made it happen for me excellent customer service

This is not kia of Gastonia. Completely turned a corner with the change of ownership to Courage Kia. Better experience all around. I owe Justin and his guys breakfast soon.

My family and I went to Kia looking at one specific car, the Kia k5 gt. We were lucky enough to meet Victor Rosario, who helped us through the process of me buying a car. Everyone we spoke to at Kia were wonderful to talk to. Victor stood out due to his personality. He was extremely patient with us over the span of 2 days. If youre looking for who to talk to, victor is your guy. He is not one of those fake nice car salesman, he is a genuinely good person that is patient and will help you find the car youre looking for.

This was my first time taking my Kia to Courage Kia for a routine oil change and check up. The management team was very courteous and honest; although I was informed that there was a considerable wait time, I was out much sooner than I expected. The management team (also certified technicians) had stepped in to assist their team to ensure that the customers were out in a reasonable amount of time. I was impressed.

This is car number 2 that I’ve purchased from courage Kia, and I can’t put it into words as to how thankful I am for Ben and his outstanding work. I also want to say a major thank you to Andrew and for all of the help! Not only is this the second car I’ve purchased from Ben, but he is also delivering it to me to New York. Talk about service! I HIGHLY recommend purchasing your next car from courage Kia from Ben. I will return to courage Kia for my next car, and they will always have my business.

Very friendly, worked hard to get me in my price range! Made the whole process fast and pain free. Would highly recommend

Outstanding service and a compassionate staff!My vehicle is the biggest component in the daily operation of my business so to say that it was less than desirable to deal with me due to the levels of stress I was experiencing after my car broke down, would be an understatement.Their ability to problem solve the issue, perform the necessary repairs, coddle a whiny baby (me), and do it all in a super timely fashion is something that I can not thank the entire staff for enough!What has two thumbs and is back in business?👍👨👍 this guy right here!!

I brought my car there for an inspection and routine maintenance. I pulled in and right away the service writer came and got all of my info and helped me get my kids and stuff out of the car. Then, he gets me set up at a table so I can work with my daughter and her homeschool work. We were only there an hour and we were taken care of. I’m so happy with the whole experience!

I recently bought my first car here! I was nervous about buying my first car and stressed about financing. But the whole staff was extremely friendly and helpful. I was super impressed. Jon Falls was awesome. Jon made my car buying experience a very easy and relaxing one. I actually had fun! Definitely ask for him to help you out. I highly recommend!

The salesman Shelton and owner were awesome with customer service. The owner showed appreciation for me being a 1st responder and they even assisted us with trying to link up the garage/car issue that was subsequently resolved

They provide courteously and prompt service. Very helpful and accommodating

I had the best experience at Courage Kia purchasing my new vehicle! Zuriel Lorenzo was fantastic and made our process super easy! Will definitely return and purchase from them again!

Victor took care of us. I have never met such a dedicated individual. He definitely has the right job. I give him 5 stars because he deserves it. He went over and beyond our expectations. When you go to Victor he will definitely do a excellent job for you.Thank You Victor you are the best. God Bless You, Gerald & Mary Lou Blue

Kia is building a new dealership and they are currently across the street for now. I went in for my first oil change of my Kia Carnival and it was a great experience. My service advisor was very nice and took about an hour. Would recommend.

If there was a way to give more than 5 stars we would! This dealership experience is absolutely unmatched, Jon is the best sales person we have ever been in business with. Super well versed in the field and made the process so comfortable and enjoyable! Gerald, the sales manager even went further to make our car buying process absolutely perfect, even after such a busy day they stayed late to make sure we got our dream car. They offered us the best deals as possible and were transparent in the entire process. We will be recommending anyone and everyone here! You will treated as family and nothing less!

Trey Odom was the best! This was my first time buying a car and he made the experience so comfortable and simple. He answered all of my questions clearly and made sure I understood. The rest of the staff was so friendly and easy going. I highly recommend stopping by COURAGE KIA!

From working with John Falls, finance manager and GM was a great experience. Went out of there way to help with all aspects of sale and trade. Would highly recommend to anyone looking for there next vehicle.

Snaider was a great guy and very helpful! Took the time to answer all questions and concerns.

Sale of car was handled very nicely. Salesman Marvin Chappell was very quick to respond to all my questions and concerns. The finance manager was awesome! She didn’t push any extras, only recommended smart, cost effective coverage. She was great to work with. I would definitely purchase another vehicle from this dealership in the future.

Fabulous! Sheldon was incredibly transparent and upfront about everything. I pre-qualified with Capital One but the finance guys got me a much better rate. Will definitely use them again! Highly recommend!!

Ben was very Knowledgeable and helpful in getting me into the dealership as well as answering any questions that I may have had. Got a great deal on a great car. Thank you brother. I will be back to see you next time Im in the market. Very Satisfied. Go talk to Ben.

Hello, I was at Courage Kia on Saturday. Even though I didnt purchase my vehicle at Courage Kia I still took it there for an oil change and tire rotation as well as a NC inspection. Everyone I came into contact with were extremely nice to me. I spoke with a young gentleman named Chris. Chris was friendly and helpful. He showed me around the place and where all I could sit, however it was a very nice day and I chose to sit outside under a tree. They were finished with me in the amount of time they told me it would take. I was also there back in November and my remarks would have been the same.

Great service! Waited a bit but got my car fixed. Thank you to the young gentleman that was there I think his name is Tony or David! Deserves a raise! Great customer service!

Victor was a very cool guy. So friendly and laid back....never pushy. Felt like we were friends from way back. He understood my frustrations and took the time to work them out. The general manager was awesome as well. Highly recommend!

The entire team was so professional and helpful! I’d always heard what an intimidating process it is to buy your first car, but everyone made me feel welcome and the process couldn’t have gone more smoothly. I’m thankful that the team handled everything from sales to finance to paperwork so well so that there wasn’t any confusion on my end. Thanks again Courage Kia team!

The guys were great. The whole crew is super nice and helpful. They took really good care of me and I don’t have great credit. Thanks to the whole crew!

My experience at Kia today was great. Customer service was excellent and my car inspection and other services was completed in a timely manner.

Horrible experience, sales person (Victor) was great but then the manager (Gerald) comes out all arrogant thinking he’s gonna close a deal. I told them what I wanted and they didn’t have it so they tried to tell sell me what they had on site, no thank you☺️ Then he has the nerve to tell me I won’t get what I’m looking for and I don’t know what I’m talking about. Gerald needs a course on costumer service because he’s literally the worst.

I started and finished my car search here. I visited to learn about the K5. Jon was great and answered all my questions. About a month later, when I was ready to buy, I came back. Jon and Andrew did worked with me to get me a good deal, and Donnie helped get me financed and out the door as quickly as possible. Courage KIA has a great bunch of friendly people there and I would recommend them to anyone in the car market.

Snaider and crew have always been amazing. Every time I’ve come I’ve felt like family and their service team goes out of there way to make me feel that way. Whether it’s detailing my car after maintenance or offering a ride while I wait, they always make sure I’m comfortable and feel like family.

Lorenzo was an awesome and obviously well trained salesman. He was very knowledgeable about the Soul we ended up purchasing.

This dealer delivered on what they said they would do. They met my monthly payment and down payment for the exact same car, a 2021 Sorento SX ;). JTs Kia in Rock Hill wanted double the amount down and shorted me $2500 on my trade-in as opposed to this dealer who gave me top dollar. It made the deal. Don’t waste your time at JTs, go straight here and see Marvin Chappell he will do you one solid. -Spencer M.

Great and friendly. Sheldon the salesman was nice and did not pressure me to buy anything. And I left with a new car

The team at Courage Kia is the best. Jon Falls, Donnie, Gerald and Robert worked hard to get me into my first brand new car. I have went to many dealerships in the past and always left without getting a new vehicle because no one would try to help me get into a new car. Jon Falls took time with me and ensured that the car I wanted was available and that I was completely satisfied with my choice of vehicle before turning me over to the finance team. My credit wasn’t the best and but Donnie and Gerald worked hard to get me the best deal and APR that will work for my budget. The team at Courage Kia was friendly and most importantly no pressure since this was my first brand new vehicle and took the time to show me the process and ensure this was the vehicle that fits my needs. I will definitely return to buy my next vehicle from Courage Kia. Thanks

I purchased my 2021 Kia Forte today and I LOVE it!! Trey Odom was very patient with me and made sure he put me in the car I wanted to be in that was in my budget. Thank you again Trey

Jon Falls was super helpful in helping me purchase my first car. The GM (Gerald I believe his name was) went far beyond his duty to find me the exact model and color of my first car. Excellent customer service and made sure I left happy and was also very kind to show me all the features my new Kia has to offer.

These guys were great! I went in to buy a used vehicle and they got me approved for a 2022 Kia Soul! I never expected to qualify for a new car. For the first time, my car buying experience was absolutely fantastic!Thanks Zuriel!!

Jon Falls and everyone else took very good care of me. Service was fast and exceptional. 11/10 would recommend.

I received a letter about a recall on my car. I took my car in. The employee was very nice and helpful in directing me to the waiting area. I received a text message from the mechanic that worked on my car letting me know if at anytime I needed to ask questions then I could text him. It didnt take long I was out the door and on way. Thank you for Awesome service!!!!

Trey Odom was a wonderful help and a get sales associate. His attention to the details I wanted in my new vehicle and the care and concern through the whole process. Would strongly recommend Trey to anyone who’s looking for a vehicle.

I had a great experience purchasing my used Ford Flex. Trey Odom was wonderful. Easy and fun to work with and took the time to get to know me and what I was looking for. He brought me a vehicle to look at that I hadnt even thought of. It ended up being the perfect fit for my family and my budget. The entire process was painless.

It was a great experience. My first time doing it on my own. Mr. Marvin Cappell was awesome. He helped me out and yal need to see him

The experience was so pleasant, quicker than expected. Marquell and Andrew were so great, got me an excellent deal!! I recommend anyone to come and buy a car at Courage KIA!!!

Always treated with respect and courtesy when I come in for service. David took care of me today. Very nice young man. Also Snyder is another excellent service rep. No Complaints!!

Vick was a big help on helping me find a new car, great customer service and very patient thank you💙💙💙

This will be my second time buying from courage Kia with the WONDERFUL Vic as my sales guy! Both times I came in they worked with my needs and made it HAPPEN!!! You can’t go wrong here. Great people and over all east buying experience!

If you’re questioning whether or not to work with this business, this is your sign. Run, do not walk to Courage Kia! Jon and Gerald were so incredibly caring and supportive throughout my entire car buying process and made it super easy for me to get my dream car. The fastest, most efficient and enjoyable car dealership experiences ever. Will only be working with Courage Kia from now on! Words cannot express my overall appreciation of their team! They really do treat all of their customers like family!

If you’re looking to buy or lease a car go to Courage Kia and ask for Victor Rosario! He was honest and respectful during the entire process! A hard working guy and you can tell he cares for his customers and works to get you the best deal possible! I went to check out the Sorentos at Courage Kia after having an awful experience at another dealership the day prior. Thankfully my time at Courage Kia was relaxed and enjoyable. Thank you to Victor and the team at Courage Kia of Gastonia for taking care to get me in to a car I absolutely LOVE!

It’s not too often you leave a service department feeling good about spending money! Service done the right way. Keep doing what your doing !

Trey Odom was a pleasure to work with. He was patient and kind and super helpful. He was very knowledgeable about all the gadgets and features of my car and was able to help me out with all my questions and getting me all set up. Thanks to his help, I was able to buy very first brand new car! And I could not be happier with it! Thanks again! Go see him down at Courage Kia!

Came to look around just to end up coming home with a new car for me and my brother. Victor is an amazing salesman! 10/10 would recommend him to anyone looking forward to buying a car and going thoroughly through every step it takes. This is our first car and were very excited to finally be able to drive around with it.

Never have I experienced a better car dealership! The customer service is spectacular. Their service consultants and sales department are consistent, expedient, and provide a welcoming atmosphere.

I just want to say - I am very happy 😃 with the service and treatment I got at this dealership. Prior to this I had been to 3 other KIA dealers in Charlotte, Monroe and Rock Hill Courage was the only dealership I was able to get my deal done. It was only through the high service quality of Jon Falls and Dan Faria . The process was easy and painless. I will come back here for my next vehicle and tell others.

The service department was quick and painless. The information you receive once the diagnostic is complete is fabulous. I would 100% recommend Kia Courage!

Jon Falls was able to make the process of buying a car easy and fast! Couldn’t ask for a better car sales man! He went above and beyond to get me an amazing deal! The GM was very informative and also assisted through the whole process!

Fantastic experience at courage Kia of Gastonia. Our 1st stop at the dealership we were just looking and we met Ben who was excellent salesman very respectful, very knowledgeable, and super friendly. Yeah its because of his friendly helpful service that we decided to come back 2 days later and make a purchase. Ben was unavailable but I contacted him yeah I contacted him and he said I sup with a salesman namaintree who was yeah who was just as capable with all the helpful, friendly, knowledgeable advice we needed.Yeah all the staff at kurjkia seemed to be super friendlyAnd excited to help people find what vehicle they need.

Anytime I come here everyone is always courteous and very kind. They help in anyway they can. Staff is excellent. Service department is right on their job.

Two weeks ago I was traveling back to Indiana from Charlotte, NC. My 2012 Kia Optima experienced major engine troubles. The vehicle had 132,000 miles on it. With minimal options I flew back to Indy and had my car towed to Courage Kia on Sunday. I called the Service Manager Justin on Monday and he said they had a service ticket wrote up and will give me a call on Tuesday. He did just that and told me that the engine was bad and it was under the recall and they ordered a new engine. That engine was due in that following week and they would need a couple of days to install. They called me back that following Thursday and told me the car was completed and has been test drove a couple of times. I flew out to Charlotte and picked up the car and drove back to Indy over the weekend. The car drove perfectly with no issues whatsoever.I am exceptionally pleased with Kia standing behind their vehicles and my experience with the Service Manager, Justin could not have been any better. I give both Kia and Courgae Kia Service Department 5 out of 5 stars for the attention to detail and timeliness of the service.Thank you, Randy

WOW! It seems as if my review was deleted??? As I still see my review through my google profile. Hmmmmm???Came in for a diagnosis to see what was going on with my car. I was literally in there for 2 hours! By the time the service associate had their answer of me, he told me what it was and the price ($1400). I told him I would have to wait so I could let my father take it to the mechanic he knows to get a price quote there as well. The service associate was extremely extremely pushy, I continued to have to tell him that I wouldn’t be able to get it fixed right then - I probably had to tell him this more than a handful of times. Finally he said he would have me checked out in 10 minutes. Nope! It was way longer than that, I had to get one of the others to check me out because the specific one went and got on some phone call when he should have been checking me out so I could go - keep in mind I had already waited 2+ hours!!EDITED 5/12:I just received an email from this same service department with a list of the services they said that they recommended at the time. None of the listed items are what the service associate told me!EDITED 5/19:The quote for fixing my car that Courage Kia gave me was $1400. Thankfully I found an excellent auto mechanic shop, Comptons Automotive, who is fixing my car today at a price of $607! WHEW! Look elsewhere - you will find cheaper places to get your car fixed at!

I have been working a lot of over time lately and have not had time to clean my car. Snaider astorga the service associate vacuumed my car while he waiting for the service tech to take my car back for a oil change and tire rotation. That was on my list to do ready and now I don’t have to. The waiting area was nice comfortable and clean.

I purchased an adorable green Kia Soul from Courage Kia recently. John Falls was fantastic walking me through the process not only getting me a great deal but helping me with the insurance process as well. Very personable and attentive. Would highly recommend both him and this dealership!

Victor did a great job of showing us our options at our price range. He worked to save us some money and was a joy to work with. Karie was also able to help us save on the warranty and was flexible when we had some concerns about the warranty. Thanks for the help and we love our new Kia.

After leaving another dealership where things just didn’t work out we had almost given up all hope but the wonderful people at Kia came through. I cannot thank them enough for all of their help in finding us a new vehicle especially our awesome Salesman Marvin. If you’re in need of a new vehicle please see them.

Victor helped me and my mom come to a decision when it came to buying a car. Extremely helpful and is honest with his work. He wants nothing but the best for his customers and he showed that aspect in him extremely well. Despite the circumstances at hand at that moment he assisted us, he kept his composer and guided us through the entire 6 hour pain staking process. I would surely come back to him if I were to make any plans to buy a new car in the future. He will definitely keep you in a laughing with all of the dad jokes he has up his sleeve. :))

Trey was amazing! He helped me get my new Kia Forte! He went above and beyond! Awesome personality and had many laughs!

Since I have been going to Kia, I’ve been very pleased with the service’s we have received! Seems to be straightforward, which is what we prefer!

Kia Courage is in my eyes the ideal Car Dealership. The service and hospitality was pretty good. I must admit a bit uncomfortable with the time it took me to get in and out. The Sales Associates were refreshing and made me feel relaxed as if I were talking with friends. Victor who took good care of me with my purchase was a great all around guy. Definitely will recommend to anyone whose looking to trade, finance, or lease a new or used vehicle. Great Team!!!

I want to say Thanks to Courage Kia my experience was breath taking. I had to take courage to seek a better car to start a new job out of town my car wasnt going to do it. I went online and googled Kia the type of car my phone started text messages and started ringing. I had made two appointments not sure of keeping both or not. I got a confirmation call about my appointment so l said ok let me go see. I want to say GOD IS REAL because Courage Kia was the answer to my pray before l finalized the job. I need a better car. Go Go Go with all the COURAGE you got and FAITH and let COURAGE KIA be the answer to your prayers. THANK YOU, THANK YOU, THANK YOU. I will not disappoint you because you believed in me💖🌈💯

Just got a kia k5 and the experience i had was amazing cecillia was amazing and made us feel at home and comfortable while we were there and was very informative

Amazing experience Tray Odom was great! Got my son all fixed up with a brand new car..

Justin always takes great care of my KIA Soul. I won’t take her anywhere else or let anybody else work on her!

So I went to Courage Kia not knowing what to expect while doing a trade in. But with the help of Andrew and Cecilia it was a smooth process. And Andrew was very honest with me about my trade in as far as the numbers. He also thought me some things I didn’t know. They both were professional and kept me entertained during the process. Cecilia kept me informed about every step along the way.

Amazing team and great experience! We couldnt be more happy! Thank you Cecilia and Gerald!

This dealership was phenomenal. The customer service was amazing. When you get there you truly feel as though you are welcome and apart of the Kia family. The 3 people that I’m so grateful to have had guided me through this exciting process was Cecilia, Andrew, and Victor.

Great staff. Zuriel was great to work with, not pushy but very knowledgeable and friendly.

I arrived at 3pm having no expectation that they would be able to get my vehicle in for the alignment and back to me by 4:15pm, I needed to leave with either my vehicle or a loaner by 4:15 so I would be able to begin my route in time. They said they would be able to do it and they did, so I was very happy about that! Everyone of the representatives whom I interacted with were very helpful and showed enthusiasm in wanting to provide me the best customer experience possible! They were straightforward, did an excellent job/alignment turned out great! My experience was terrific at Courage KIA and from my experience I can definitely recommend y’all giving them a go as well!🥳👍🏽

Trey Odem was very knowledgeable about the different Kia Souls. He helped us get the payments about where we wanted them. Trey listened to us about what we wanted in a vehicle. Very friendly. I would recommend Courage Kia to family and friends.

Courage Kia is my go-to. Thank you, Dave for providing top knotch customer service.

Very friendly staff. I appreciate what they strive to accomplish so much so that I drive 2.5 hours to get it serviced versus a 15 minute drive from my house.

I purchased a 2020 Optima last year from them, and my experience was pretty good. However, I have to say that this year was even better. Chris Peake is a very professional, down to earth, family type of sales person. It was the professionalism, yet down to earth and as if we had known each other for years that did it for me. He was not pushy or using words to get a sale. I already knew I as going to purchase my Range Rover, but being professional is what closed the deal at Courage for the second year in a row.

Worst place I have ever dealt with during a car buying experience. Victor was amazing. Victor wasn’t even my sales rep but he stepped up and took over after I walked out of the dealership crying because Donnie who works in finance was so disrespectful. I have Had my car for a month and I get a letter in mail saying my “GAP” wasn’t covered due to information provided. Left numerous voicemails for a lady named Brittany & never got a returned phone call. Finally, I called again asked to speak to somebody else different & got transferred to a lady named Tonya (she was amazing). She told me she was going to transfer me to the finance manager ( don’t have a name & never got in touch with them I got voicemail again). Finally, called back and got back to Donnie ( who was the disrespectful one listed above ) & he told me everything was fine. Well, after calling American Finance who sent the letter they said it was voided & denied. Donnie says “They have already sent over the information” then Donnie switched up and said “I’ve laid the papers on her desk for the lady to get to”. I simply said “thought you already sent them to American Finance” which he stated that he done previous. So obviously he’s a liar along as disrespectful. Oh & don’t let me forget their tint guy ain’t the best. After buying the car the tint had bubbles so I took the car back to them let the redo it the second time & sat there for 8 hours & my car still has bubbles. Now they will be writing me a check for $300 & most places I’ve called are wanting to charge around $420. Definitely don’t recommend purchasing a car through Courage Kia.

First I took 2 of my car in for service. My first oil change for new car purchased should be free but it was not, charged over 70$. My second car needed a new battery and I was charge 300$. For short that is all the money I will give them.

If you are even remotely looking for a new or used car right now or even thinking about trading up, please give Sheldon and Gerald a chance at Courage! On a whim, I checked a competitors website to see how much my current car is worth found out I could trade in and have a decent down payment to use towards a brand new car. In one weekend- I went to 4 other dealerships to test drive cars/discuss pricing. Everyone else literally tried asking for 3k-13k over the original MSRO sticker. One dealership even told me they will charge me for accessories that “come on the car” even if I didn’t want them to begin with!! I understand with COVID right now and inflation of pricing it’s hard to find a deal and dealers still need to make a profit.We called on Tuesday morning and Sheldon spent the whole day working with him manager Gerald to figure out pricing, what they could do on my trade in value, and figure out when the actual car that I wanted was set to be delivered ALL BEFORE I even stepped into their office.Pricing you are online are no gimmicks, no mark up’s, no false advertising. I got that from everyone else. Not Courage.Sheldon was polite, non abrasive, extremely on point with the entire process. When it came to “decide time”, Gerald was honest and upfront with us and even willing to negotiate the final cost/worth of my trade in to help keep me at the payment level I wanted to be at. None of this back and forth garbage you get with other dealerships- your sales person running back and forth to finance for hours to “get you at your best finance rate and payment”.So please- give them your business. They are there to help you and want to give you their best deal possible without all the hassle in between.

We tried to purchase a car here based on the price posted on their website. That price was MSRP. Once we got to the place, drove the car, and was ready to commit, these jokers raised the price $5000 from what they posted on website as full price. I know cars & houses is a sellers market so buyers have little or no leverage on price for certain hot cars, I get that, but you should honor your internet pricing. Total waste of our time & effort.

Alright service just quote was misquoted so ended up being charged more then when setting up the appointment, also told the same price during drop off it was not till I went to pay that the price went up. This was for an oil change on a kia vehicle.

Zuriel Lorenzo was awesome to work with. Everything went smooth and he provided exceptional customer service! 10/10 recommend!