Very good place to get your car worked on for anything wrong mechanically or electrically very knowledgeable mechanics,

Great service, family owned and operated. They take pride in their work and treat you like family.

Let me start with very poor customer service, I was told to wait outside by my car and a mechanic would be there shortly to take a look at it… 20 minutes later the guy finally came out so then I proceeded to show him what I needed done and without even having the decency to bend down and look at it told me he wasn’t going to be able to do it. So I got out from under the truck and asked him why he couldn’t have told me that before they made me wait outside in 90 degree weather and his only reply was a smirk on his face. So I took it to Randy’s muffler shop on 321 and had incredible customer service and work. Anything you need I would take to Randy’s, auto max couldn’t fix a lawn mower. Definitely do not recommend!

Iv grew up with these people they are honest people love them

They have worked on all of our trucks and cars for many years. You want to go to a place where people are honest, professional and efficient. This is the place to go! I would not trust any other mechanic!

Got me a Wheel Alignment on 2/24/21 I noticed that car was not driving straight when I let go off the steering wheel when on highway and my steering wheel not straight, I called to explain, whats going on and see if I can bring it back, I was told that at the bottom of the receipt there is only a two day warranty. So that means I paid $78 and I would have to pay that again and only been two weeks. SMH nobody told me that during check out. Friendly people. Customer Service was great, I was recommended by people in the area since I just moved here.

They know us by name we choose this shop because of the good quality work they do there always professional and on time with me and my husband car

My car has never ran better. Highly recommend for quality work. Very fair prices.

They are crooks took my friend for a ride over a front end alignment charged him to reach upper and lower ball joints thin did the allingment was worse than when he took it there told him it would straighten its self out after they told him the ball joints had to be replaced before it could be aligned and when taken back said that he needed new tires smh

They did a great job on my brakes and rotors. They have good customer service and affordable prices.

The people are very friendly and fair and they do excellent work. I have recommended many people to them. I used them because my son recommended them to me.

I have never been to a more unprofessional garage in my life. To say the owner and mechanics are rude and unfriendly would be putting it mildly. The repairs done to my car only lasted about a week and then started happening again. They would not honor the warranty I was given. Go elsewhere!

Best auto repair in Gastonia

Great people, great service.

The service was superior and the staff was extremely friendly and efficient.Automax has a new customer. Did I mention that the price was lower than most auto shops?

They are awesome. Been going there for yrs

OK, So I read All of the reviews before I took my Ford Expedition to have work done on it.. I Dont know what all of these people are Complaining about. Because I did not have any of that when I went there. The Young man at the desk was very friendly, I told him what i need to have done and I had the parts, He said he would let them know. When they pulled my ford into the bay to work on it. I stepped out side to make a call . In about 5 mins the Mechanic came and told me that some of the parts I had, I did not need to replace and where I got the parts from I could take back and get my money back. After showing me that the part was in good shape. I told him thank you for being honest because most places would have put in on and charged me for it even though I didnt need it. They are a great value, They same me money and do great work, My experiences with this shop was Great, I dont know what some people are talking about. Im telling you if you want a great place to get you auto worked on This is the place. Great People, friendly and Honest 3 things you dont Normally get in a shop... They will get my business for here on.. If you need a shop try them out.. I recommend them 100%

Good customer service.. quality work and not overpriced! Highly recommended

Always fast, friendly service! Very experienced employees,great prices on any auto work you may need. Clean waiting area & clean restrooms which is always a plus! Very professional business. Ive used them for years and will continue!! Highly recommend!!

Wonderful people! GREAT service and products. Tell Ted you need a bag of pears!

Great Customer Service! Josh and all the mechanics were very helpful. Very fair pricing and quick turnaround. Definitely recommend and will me bringing my car back in the future for any maintenance.

This place charged my friend $600 to replace her alternator, 10 minutes after picking her car up it cut off not to Mention all of a sudden her AC stopped working (it worked perfectly before the repair) When she returned to have them fix the problem again and the new issue they became rude, hostile and even called the police saying she threatened them. They take advantage of women and are dishonest. I would not recommend this place to anyone

Very fair pricewiss and professional. Ill go back again.

We have always had good experiences and recommend them to friends and family!

Family business awesome staff and thier work speaks for its self

Very good people and fair priced great work I highly recommend them to everyone

Pony tail hair boy in the office was real unprofessional and rude would not recommend you would be better off to take your money somewhere else they used to be a good shop but has went down hill in the last few years, Would not recommend they are not friendly at all, All they care about is your money and not there customers but what they need to realize is they only have a shop because of customers spending there hard earned money to make the company evolve! They should start by training there staff to treat customers with respect unlike how pony tail boy handles the shops business in the office he was very unprofessional! Will not be going back because the lack of training is very noticeable and I did not have a good experience with Auto Max Service Center! And of course the OWNER just replies with OK for the comment and dont apologize for his rude employees or dont offer to fix his employee but thats definitely not professional at all for the owner no wonder the pony tail boy acts the way he does, The owner should be a Leader not a Follower but I guess the OWNER has that same mentality as pony tail boy! Definitely Not Good Business!

I only take my car to AutoMax. Great, friendly and knowledgeable service. I’d recommend them anyone

Very unprofessional establishment. Would not reccomend. Any time you leave an auto shop with more issues than what you came in with, their is a major problem.

Needed an alignment and Automax was one of shops suggested. I called first and they said they could get me in pretty quick. Told them I wanted a 4 wheel alignment but when they finished said I only needed the cheaper 2 wheel alignment because of the type of vehicle. The price was very fair and they got me out in around 30 minutes which is what he stated when I arrived. We chatted about the work and tires and he was very knowledgeable. He stated they work on “anything with a piston” which is good to know for future reference. The waiting area could use updating but that would be my only fault.

I took my 2001 Jeep down to Automax to be inspected.She failed. ....but the guys at Automax were great!....They told me exactly what I needed to fix.So I got her fixed up and she passed.Everyone there was very, nice very good to me.From now on they will get my business.Lynn Fiorentino

This is the best garage by far in Gaston County. It is family-owned and I love the fact that mom AND dad run the place...woman can trust they will be treated fairly, and their kids are very respectable and knowledgeable in giving diagnosiss and the service was fast, yet thorough. I sat in the waiting area and asked the other customers what they thought about AutoMax and everyone celebrated the affordability and reliability of this familys work and how they will not go anywhere else. I have been looking for a trustworthy place to take my car and today I found it. Thank you Knapp family for the welcome you gave me today.

I went to have my car serviced and ended up being ripped off over $600 and leaving with more problems with my car than what I came with. Very unprofessional very rude even called the police on me for simply asking them to take another look at my car. My friend was threatened from a employee acting as if he was going to pull out a gun in front of his 9 yr!!!!! Do not take your vehicle here!!

Very unprofessional. You go there to get a service done but leave out with multiple things wrong with your car. They get over on women because we don’t have a clue about cars. I WOULD NOT recommend!!! Very Rude!

This place is cool! Ted and his son n law are honest and do great work! Don’t let ted scare you off by the way he looks. These guys are awesome!

I was present when Nicki Does so-called incident occurred. She requested a 4 wheel alignment, but complained that they only did a 2 wheel alignment, the machine showed that she didnt need the back tires aligned. The owner tried to explain to her that the back axle was one piece, it doesnt move, so there was no need to do all four tires. She got louder and louder, would not listen and talked over anyone who tried to explain to her. The owners and staff tried to calm her down. There was no name calling, no yelling or screaming except from Nickie.

This establishment is very unprofessional, I would NOT take my vehicle to get serviced here. They will service your car and have more problems going on with your car before you came. Faculty is very unprofessional.

Went here about 5 years ago, I was told I needed a new motor put in my car. Drove it for a couple more years without any problems, also took it to another shop and was told my motor was in good condition.This place is known for trying to get people to buy refurbished motors for minor things, or to make some money off of you when nothing is actually wrong. Especially if they know you dont know much about cars. I mentioned to the mans wife at the front desk that I didnt, then she went out into the garage and spoke to her husband for a few minutes, and he came out shortly after saying I needed a new motor. Not trustworthy people at all if its the same owners from 5-6 years ago.

I went to this location to ask them if they could put my car on the rack just to SEE what was going on with it ! To remind you I was aware of the $9.99 rack fee . BUT INSTEAD!!!! They took it upon there self to fix it without even seeing if I had the funds, they came back & told me the total. I asked them why did they fix it when I just needed to know the problem, then the mother Im assuming short stocky heavy set white women came out her office being rude talking for no reason when she didnt know the problem . Long story short, dont fool with them

Good work done by really good people. Every time I come I get treated like family. Ted is very knowledgeable in what he does.

They fixed my truck when no one else wanted to touch it.

A guy that performs inspection was disgustingly rude towards me. I work in customer service and am genuinely nice, and he was angry and rude at me for something I didnt know. I bought a SOUTH CAROLINA car, (SC doesnt need inspection) and the man I bought the car from left the tag on it. The mechanic was mad I had it on the car. He had the audacity to tell me to leave and get it off and come back. I WILL NEVER COME BACK. FIX YOUR ATTITUDE.

This family is GREAT! I see post on here saying otherwise and it is just not true. Anytime I have a problem they fix it and at a reasonable cost. I have two cars that they have done work on and have never had any problems with the work or ever having to come back. They are located in the heart of Gastonia and some of the people come in expecting to get work done for next to nothing. The people in Gastonia seem to be the problem-have you seen some of them? Just nasty! I assume that is why their reviews are unfitting. I will never take my car anywhere else. I have never left feeling like I was disrespected or robbed. They have always been friendly. The work is guaranteed. I have been ripped off by so many people that it is a pure blessing to have a place like this to come to. They show me what is actually wrong with my car and how they fixed it. Doesnt get much better than that.

I went here after being recommended by Discount Tire. Automax does offer a discount if you are a Discount Tire person; that part was nice. Otherwise, the customer service was not okay. While I sat in the waiting room, the owner had a screaming match with a customer than I did not witness being unreasonable... until the owner was rude. The owner charged the customer more than they quoted her and was upset the customer could not pay it.... however, they did more work on the customers car than was originally agreed upon. The owner called the customer stupid, a scumbag and rude. The entire screaming fit happened because the customer did not have the money for the extra repairs the company did. I am not saying that the customer was 100% pleasant, however if I go somewhere to get a repair done I would like for the owner not to scream at other customers and call them degrading names. Furthermore, if you do more work on a vehicle than was originally intended or agreed upon by the customer, then the customer should not be expected to pay, let along degraded or screamed at. Regardless of the customers attitude the owner did not portray herself in a becoming way and was very rude. She was so rude to the other customer that I asked for keys back... however they had already began working on my car so I let them continue for my own convenience. When I asked for my keys back the owner also became rude with me. The environment created was displeasing and uncomfortable. I am also uncertain if the mechanics knew quite what they were doing. I will not be back and I will also inform Discount Tire of the behavior of the owner... after all they are referring people to her and if she usually acts that way she will give them a bad name.

Good people, good friends

My husband Alvin has been doing buisness with the owner Ted ever since we moved to Gastonia 6 yrs. ago. What all you people with negative comments dont understand is Ted will only do it one way. THE RIGHT WAY. For instance I needed a brake job done and brought pads in. Ted told me you dont want these pads on your car cause youll back in 6 months with your brakes wore out again. So he called his supplier and I went a picked up what he suggested at HIS price with no mark up. Just that itself saved me $45. So in others words you get what you give. Act like an ass and you might be treated like one! After all were all human. I will not take my vehicle anywhere BUT there. Thanks Ted!!!!

The reason they lost my business is I feel they try to make money off everything I came to see they will give me a estimate a flex pipe job and they still want to put on the lift and look at it for after I already told him what I needed they just wanted to charge me that $9.99 feeJust to look at it I already got two free estimates from Meineke and NAPA AUTO CENTER so we already what needs to be done. These guys is letting Meineke and NAPA take all the business because they dont do free estimates.

Great place to take your car to have oil changes and other things

The worst auto place I have ever been! They messed up my oil change TWICE. The first time they stripped my screw and the valvoline place would not change my oil so I had to take it back to them not only to get charged again for an oil change but only for them to mess it up for a second time! The second time they didnt tighten the screw leaving me on the side of the road with an oil leak. I called letting them know what happened and the owner was very rude yelling at me and telling me he didnt believe me also his son knew what he was doing and wouldnt mess up a car twice! I mentioned all I wanted was help not to disturb him I only expected help. I REGRET paying them so much money just to mess up my car! Finally he told me he would tow my car to him and see if it was his fault and if it wasnt I was gonna be left with the towing fee and all the labor charges. I finally just told him to have a wonderful day and hung up.

Friendly Staff. Very knowledgable.

Good service at a fair and honest price.

I went to this place after being referred by Discount Tire to get an alignment. I went back to inquire about why I was charged for something other than what I asked for. The owner and his wife were VERY DEFENSIVE AND BELLIGERENT. I tried to reason with the man, telling him several times that his attitude and tone was totally not necessary. I asked him would he not want to understand what happened if it was his money? and he CONTINUOUSLY hollered over my efforts to reason with him saying WERE DONE, GET OUT! I told him as a customer, I feel he at least owed me an explanation since I didnt get what I asked for. He kept yelling, I DONT CARE, I DONT OWE YOU ANYTHING! and REFUSED to offer an explanation. Somebody in the comments said these were good people and if you act like an ass you get treated like one. I say, Where theres a lot of smoke theres definitely a fire so speak only about YOUR experience! The attitude of these people says theyre very confident that they can stay in business while cheating and treating people like dogs! If one is not GUILTY WHY NOT OFFER THE CUSTOMER AN EXPLANATION RATHER THAN YELLING LIKE A DEFENSIVE, HOTHEADED FOOL?! ...Do yourself a favor and stay away from these ILL MANNERED CROOKS!...June 19, 2018..Ginny Broadbent is a LIAR, likely a family member or friend but the real reviews speak for themselves. NOW theyre offering an explanation which couldve been politely given on the occassion. Who cant see this pattern of behavior in the other reviews? (Good customer service keeps one from having to lie and post fake, 5 star reviews.)

Service was good.

You get a very deep discount on an alignment if you come here after buying tires from Discount Tire in Gastonia. The only problem I had, and maybe a big one, is that they went to align my car and didnt know how to change the camber on one of my wheels. This resulted in a faulty diagnosis of something must be bent and a mechanic told me that I would most likely need to buy an adjustable camber link and the bolt was maxed out to positive camber. My only guess is the bolt was threaded opposite of the other side of the car and he didnt realize this. I dont even think I was being scammed I just think he didnt know exactly what he was doing and had no experience with my car. Luckily Tire Kingdom was able to align my car correctly and I dont usually like them but knew I could get a second opinion with a free alignment check. Tire Kingdom ended up aligning my car for free or else I would have given Auto Max a chance to fix their mistake. Just be careful and if they say something is wrong and you need to buy another part, get a second opinion.

5.00 to put 2 psi in Atv tire never come back

Awersome place. So helpful

Great service, sweetest employees !!Thank you guys very much !!!

They are the only mechanics I trust! Too many around here will scam you for every dollar you got! If I cant fix something myself, I go to them.

The service by employees there were reaaaallly rude

Honest and reasonable.

Friendly fast service

Good Customer Service.

The best

Great

They tended me very well.