Sam was great. He was very nice and pleasant. He helped out tremendously. Great experience. It took a long time, but it was all woryh it. I love my new phone which he recommended. Awesome thanks

He was very through. and gave us the best deal for what we wanted gave us a few options. Took some time but well worth the wait

GREAT CUSTOMER SERVICE THANK YOU MARCELLOUS!!!

Service was excellent. My only complaint would be that after I walked in the door (and I was the only customer) the phone rang and the salesperson took the call which was ok,but instead of taking a number to call back. I had to wait while he assisted customer on the phone. I was on my lunch hour and had limited time, but also I was the 1st customer and he should have called phone customer back. Otherwise he was very courteous and helpful with my transaction.

Awsome customer service from the new manager samuel help me setup everything was smoothe and porting my number was the best part thank you sir 🙂

It’s always great energy,excellent service & a clean environment every time I go into the Verizon store in Garfield Hts....

Antonio was working with me getting a new phone and helping me work though all the issues of my old phone. He was extremely helpful and patient with all my needs and questions. All of the staff was welcoming and kept great conversation with me while waiting for my update. They even offered so many suggestions even though I was not working with them. I had a great experience and would definitely recommend coming here if you want an easy and supportive experience!

Deanti was patient and very helpful. He was also a dedicated worker. Knowledgeable and very professional thank you again.

Antonio was Very helpful with upgrades and thoroughly explaining every detail with each phone and billing. Definitely the best rep Ive delt with

Great customer service with knowledge on products and is patient when it comes to explaining services

Today went in to get a new screen protector and the manager Antonio was so helpful. This location is my favorite to go to. A couple weeks ago I went in to get some new AirPods and they were extremely helpful then . Good staff

Came in because my phone wasn’t turning back on. Hailey took her time to help me get it back up and running. Thank you very much! Saved me $$$

Jordan (michael) was just the nicest guy! From ordering the phone I wanted and getting it in super fast to answering my fifty million questions on the phone and in the store about the plans and new phone to getting my new phone up and running. Thank you for all your help and for the great service!!

When in to this Store to switch from another provider had an amazing experience the three guys in the store were well educated and verse on cell phones.There were some hiccups from my last provider but the guys at the store took care of it for me in a timely fashion. Me and my wife have new phones now and we love them !!! thanks guys😃😃

I highly recommend this Verizon to anyone.. I had the pleasure of working with Jaime. Hes amazing and very knowledgeable; he answered all my questions. Im not that techy about these phones so be got me all up to date and Im loving my new Galaxy 9+. Thanks so much Jaime🙂

Antonio is awesome, very helpful and detailed. I recommend going to this verizon ask for him, he will answer all questions you need.

Dont go here if something is wrong with your phone. They will attempt nothing and just tell you to call tech support after restarting it. Dont waste your time here, go to the verizon in independence, they are much more knowledgeable and willing to help instead of trying to go back to playing on their phone.

Wont ever return.

Typical long time spent updating phone, but Anthony was very helpful and made the time seem shorter

I only come to this Verizon, the gentlemen that work here are AMAZING. 5+ stars

Had a very good experience when purchasing new phone. Daenti was very helpful and knowledgeable about all your products and answered all questions.

Great customer service. Showed me how to use my new phone and was very patient with my wife who is tech knowledgeably challenged

We had an awesome experience- everyone here was so friendly, answered all of our questions, and went above and beyond. Will definitely be back!

Excellent service!

Antonio and Hailey were a good help customer service was excellent!!!!

The best customer service ive recieved from any retail location. Fast, friendly and an awesome staff!

The manager and staff at this location is super friendly and helped me with everything I needed immediately. I will only be going back to this store from here on out for all of my phone needs.

Represenative was very nice and helpfull

Quick and painless. Just what us Verizon customers look for ! Highly recommend!

1 star cuz I went to chipotle not Verizon lol..chipotle gets a 5 star tho hahaha

Incredible customer service, Jaime was a professional and new what he was talking about. Sold me on the new S9+. Will make this my favorite Verizon store in the Cleveland area.

Started out great but ended up getting terrible advice and service. Luckily Verizon corporate was able straighten it out. Well most of it. I ended up with a bogus $27 connection fee that the store manager, Jamie, who gave me the bad advice and service, refused to refund.So here are the details. I went in and bought a new iPhone 8. Then I wanted to take the iPhone 5 that I had replaced and move it to another line that had an iPhone 4 on it. So the manager, Jamie, tells me it will be $50 to do that swap but tells me he has a way to do it and it won’t cost me anything. So we go through all that and at the very end he says that it will be $24 Plus tax. I was a bit surprised because he said it was supposed to be $0. It was late and I was in hurry so I paid it.So next day I check my Verizon account and here he had added another line to my account that was gonna cost me $20 a month plus there was a $30 activation fee. I’m like what ???? So much for any savings, this is gonna cost me even more.So I call Verizon and they straighten it out, they told me it should have been no charge to just swap phones on an existing line and there was no reason to create the other line. So they got rid of the extra line and waived the $30 activation. But they said I would have to deal with the store to get my $27 back for the phone swap. So I called the store and left my number for the manager Jamie to call me back and he never called after 2 days so I went in to the store. Got absolutely no where this guy. He denied that he told me his way would be no charge. And he had no answer when I asked him why he added a line to my account without telling me he was doing it. Then he tells me there is a charge to un-suspend a phone. That is complete BS. You can go online and suspend and un-suspend all you want with no charge. All I had to do was do a SIM card swap and I would have been all set. I only let him do it because it was supposed to be no charge. Anyway I asked for refund because it was $27 I paid for what I could have easily done myself and he says no and that it is non-fundable. Nothing is non-refundable, that is just a policy.So be careful at this store. They will try and up-sell you while making it seem like the way to go. This guy knows nothing about customer service. Thankfully Verizon corporate is phenomenal. I will never step foot in that store again and I will tell anyone I can about the poor experience and service. So beware if your dealing with manager Jamie at that store. He is really slick and mis-leading. A terrible manager.

Very helpful, friendly and nice, the transaction was smooth.

Management has never changed since I’ve been going here and I can see why. He is phenomenal patient smart and goes the extra mile

Awesome employees, very knowledgeable. All around great people! Little to no wait time!!

Helped with all my questions and setting up my new phone. Awsome I will be back Thanks guys.

Sometimes you get a new dude who has no idea what hes doing but overall its alright...for a cell phone dealer.

Go to Rockside location... Don’t waste your time...

Very nice and helpful. Bryan McFall helped me, he was awesome!

I always find the wait to talk to someone is always so long there were three customers two guys I couldnt wait I had to go

Friendly, fun, and knowledgeable staff. Will continue doing business at this location.

The Best Cellular Company around hands down!

Been a customer for years. And can NEVER get any satisfaction.

Friendly and clean sales person was very nice

Great people every helpful and the store manager is amazing

Amazing group of people was treated like a person not a number

One the best experiences I have had with anyone!

Best store ever ..never had the customer service like at this location..i definitely had all my questions and concerns answered and left with a smile on my face!

LOVE THIS LOCATION

Antonio the best

Very helpful

Gales is terrible

It was ok