I come here all the time and have no complaints! Jade provides excellent customer service and is to the point. Havent really worked with the other associate but Im sure she works just as hard.Came in today while Jade was on lunch & Alyssa was extremely helpful! Very funny & nice, will definitely be coming back.

This is my go to UPS Store. I’ve been going here for about 3 years now and Jade is amazing! She’s super friendly always going above and beyond. They have some newer employees who are amazing as well Alyssa and Micheal. The comments on here are ridiculous because never have I ever had 1 bad experience here. Although I have witnessed horrible customers be rude to all the employees that work here. For the amount of rude ppl who treat the employees that’s it their fault for following store policies, I give them props for keeping their cool! Love this store and will continue to go here!

JADE- is the RUDEST employee I have ever encountered. I will make it a point to find the owner and speak personally to them about her regarding her actions and AWFUL, AWFUL Customer service. She HUNG UP IN MY FACE. I needed a vacuum shipped and called the day before I spoke to Jade and not 1 time, did they mention I had to purchase one of their shipping boxes. It made my shipping amount jump from $67 to $150 all because I needed one of their boxes. I dont appreciate the UPS store not giving CORRECT information that has cost me GREATLY! I also dont appreciate dealing with someone who acts like they cant comprehend basic customer service rules.

This store is a disgrace to the UPS brand. UPS come check your people, teach them some respect and customer service. -5 stars

Terrible place!!! Came in to send off merch to kids and now this UPS store is saying that the package was damaged. They are putting us through the run around and Jade was no help with her attitude makes it no better. She needs to be replaced. Still haven’t RECIEVED a reimbursement smh... I will be telling others not to use this store because they can just damage or steal your items and nothing is being done about it....someone point me to a good lawyer please✌🏾

The lady there was really rude and said my package needed to be packaged and I responded by saying I previously sent something out like this recently and had no issues and she replied with it needs to be packaged FU! so I went to the one on Tulare and the guy was very nice and gave me no problems

Terrible service from the broad jade. All other employees have been curteous, but not her. She goes out of her way to be rude & disrespectful.

Your store hours indicate that youre open until 6:30 PM. Then why is it 11:36 AM and you are closed? Theres a sign on the door that says, out for lunch: be back at 12:30. If thats your choice, you should update the information on Google maps, so that we dont come here and then have to come back an hour later. I understand that because of the pandemic, sometimes staffing levels have been reduced, and I understand that you need to take a lunch. However, you need to inform us. I just spent a half hour riding to your store, and now I have to come back again later. Im not a happy customer.

Do not go there for notary service, Jade has very limited knowledge and is very rude and with almost 40 minutes left till 4 o’clock said she couldn’t do four signatures for us for our adoption papers. How lazy are you if you can’t even hustle to sign some papers. The lady that worked there before did 12 signatures in 45 minutes. Lazy and rude very bad combination not a place you want to go for service. Normally I only write good reviews but this lady rubbed me the wrong way and this is a serious matter we’re trying to adopt a child and her lack of knowledge and Unwillingness to do her basic job.

If you need a notary, go somewhere else. There is only 1 employee who have her notary license. I double checked the website to make sure I didnt waste my time walking in if I needed an appointment. Confirmed no appointment necessary and the notary hours are listed the same as the stores. My husband and I walk over only to be told by a sweet girl that wed be assisted. The other woman (who has the notary license) immediately said she was off the clock and would not do it. I informed them that the website doesnt state any of that information and the sweet girl stated that while it doesnt say it online, the only notary they have is that woman- so she gets to dictate when she does it. Mind you, she was there helping another customer but was supposedly Off the clock. This is the second time Ive encountered that employee (not the sweet one) and have been disappointed with her customer service- brash, and basically rude.

The people that work here are super rude and disrespectful, they also are very untrustworthy, I would recommend using a different location if you need UPS services

I DO NOT RECOMMEND THIS PLACE THE PEOPLE WHO WORK THERE OR RUDE AND UNPROFESSIONAL THEY CHARGE ME $72 FOR FOR COLOR PRINT WHICH IS $0.49 A PAGETHE COMPUTER WAS SET ON DOUBLE-SIDED BUT ITS NOT SHOWN ON THERE SO I HAD TO REPRINT THINGS THAT NEED TO BE ONE-SIDED AND NO ONE WAS THERE TO HELP ME THEY SEEN THESE PAPERS COMING OFF THE PRINTER LIKE NOBODYS BUSINESS PROBABLY COUNTING THEIR DOLLARS THE NOTARY DIDNT KNOW WHERE TO SIGN THEY WERE JUST UNHELPFUL AND RUDE TO NOT GO HERE

The management at this franchise is so bad even UPS themselves do not want you going there. They lost part of my package and would not honor the insurance I purchased on it.

Service is typically quick and helpful, I usually go around 5 p.m. when Im leaving for work and theres always a gentleman working that is very nice and accommodating.

Every time I come they always have a excuse for not having someone to do a notary

Jade Marie was great with helping me get notary.

One of the best parts of my day is coming here. Since opening the box, she’s been so helpful and the service is always quick. I have no idea why this place has such bad reviews! Love this place.

If i could give u less than one star, i would.the first person helped me upon entering was nice and allowed me to leave the boxes i was dropping off, off to the side. but the woman at the counter went out of her way to tell me that i wasn’t allowed to do that and i had to wait outside. when there was no one else in line before me. this is the second time i encounter this lady, i really hope she isn’t a manager. and if she is i hope UPS seriously looks into the reviews about her because i see several. she needs to NOT be the first person you speak to when you come in because her customer service is simply NON EXISTENT. she seemed more worried about the hot air coming in to the office and interrupting her day more than anything..

I had ordered an item and then it tells me that theyre going to send it to their store for pickup? Then it says that they tried delivering it? No they didnt!!!! My brother was home and up is 8 am when it says they tried delivering it at 9 am. No reason why the package shouldnt have been delivered. TERRIBLE TERRIBLE TERRIBLE

The girl in front with the tattoo eyebrows is probably the rudest individual I’ve encountered.Went there early, she unlocked the door and didn’t even welcome us in.I had a 50lb box with me and she couldn’t even open the door.If that isn’t rude enough,I walk in and instead of addressing me she’s talking to her employees.I ask her a question and she’s extremely rude.I waited outside to ask the gal after me if she felt that she was really rude as well. The gal that was after me agreed how rude she was.I would like upper management’s information so I can let them know how there employees are acting with customers.Disappointed is an understatement

Absolutely garbage customer service, probably the rudest employees Ive ever dealt with. Apparently having a booming business is an inconvenience. Stood in line to go inside and dealt with the rudest employees Ive ever dealt with. Apparently the customers are the enemy. By the looks of the other reviews, Im not the only one whos been victimized by their rude employees.

They handled biz efficiently and with purpose

The woman with the tattoo on her right hand is a rude and unhappy person. Because of this I did not trust her or my package would be safe and shipped out properly. Dont come here.

Always nice and helpful usually never any waiting time.

Easy access from street parking but there is parking on the side of the building for wheelchair access.

Im gonna order random things online and return it just to have an excuse to keep going back 😂 uh guy that works their is fine af ! I left my wallet a few days ago and he held on to it for me.. Next time i should leave something with my number written down Call Me 📞🤙🤗🤳🤣😜

Heard the employee say they ups and usps “just don’t take fedex”. He then proceeded to tell me to take my usps packages downtown. Told me there was too many (I had about 15 small packages and was just dropping off).

I have had a box here for two years now. I pick up my mail once a month. They never complain about that. They see me coming sometimes and hand me my mail when I walk in the door. I also like the fact you can pick up your mail 24/7. (No packages just mail) they have a coded door you can use after hours.Very freindly and professional staff. Yes you have to pay to park, but thats not their fault. I keep a dime in the ash tray.

As as graphic designer working in the Bitwise building, this UPS store has been so helpful! Theyve printed marketing materials for us several times and they always look great and come at a seriously reasonable price. The owner and employees are all really sweet and helpful as well. I havent had a need to ship through this store to date, but I cant recommend them enough for their printing services!

The kid that works there named Mark or Mike is one of the most rude customer service employees Ive ever met. He treated me like a second class citizen, let people cut in line that he held on a higher standard. Idk if it is a race thing or what but I will not be returing

This location was amazing. The woman who works there was so helpful and had wonderful customer service. I was in and out within three minutes.

The girl at the front desk at 330pm on 6/24/2020 was horrible. Super rude horrible customer service

Daniel is the man!! Always providing the fastest customer service even when there is 3 or more customers waiting in line. If the owner reads this review, give that man a pay increase. I have seen him do fingerprints, while receiving packages, printing receipts, and other services this store provides.

Arrived at the this location at 4:30pm and they were closed but someone was standing inside and did not look at me very rude.

The girl at the front desk is so rude and disrespectful... she seems like she hates her job as well as her life... the company needs to retrain her on customer service... not recommending this location to anyone...

Theres not much in between for me when it comes to not losing or mishandling my packages. Its a plus to have personable employees but more important to have timely and responsible employees. We have had 3 packages go missing while with this business. My wife had to wait 30 minutes for someone to show up late for work on multiple occasions. Thats our experience.

The ladies in there are beyond helpful and kind. They go way above and beyond the call of duty.

Accomplished what I needed - dropped off a package to have the package shipped out. Im giving this UPS store a 2 star because the employee (or owner?) said a snide comment about printing the label an the UPS store rather than printing it out at home, stating that way the UPS store gets the money and remarked about the label not being Return Service because there was no RS on it - I was supplied the label via email because it was a RMA warranty, not due to a sale.Make the service you provide me warrant me wanting to print the label at your store, not ask me just so the store could make more money.

Every person in a store or so nice to work and be with very pleasant we cant ask for better service

Came in to drop off a package that was already labeled and ready to go and the store was so understaffed that the only person available said I would have to wait 45 minutes for a receipt because he was working on notarizing docs, and in his words was not going to pull [himself] away to help me. When I asked about other ups locations nearby, the staff person was not informed. Unacceptable.

Googled free shredding. UPS Store popped up. I Called to confirm my trash bag of shredding would be accepted. I lug my bag in and the woman acknowledges the fact I was misinformed by a new employee that the service is not free but rather $1/lb. My bag is becoming very heavy and the fact that she acknowledged the employees mistake should have made good by their error.

They lose my package

They should change their closing times to 10-15mins before what they have postedEvery time I go to pick up a package I have to wait till the weekend because every time I show up 10-15mins before they close they are closed instead of being opened. False advertisement!

Dropped off package for pickup. UPS never got it! Thanks guys...

Usaully professional but they put me on hold and i get thru but someone keeps hanging up on me after saying please hold.

Super helpful and get the job done quick

Clean and friendly. A dedicated parking spot would be nice.

These stores makes UPS shipping easy.

Friendly employees!

Hi. And port. Why . U. VELEŽ MOSTAR