The women who work there are great! Very knowledgeable and prompt! Units are clean and well kept.

I have used this storage place fir about 6 years. The ladies in the office are so helpful and the price is great

Standard storage facility. The facilities were always clean. Prices are slightly higher than others in the area. Refused to give an adjustment when leaving before the end of my month. I wont be using them again.

Really helped me and my family when we needed your company to store our household items.

Great customer service. The manager was great and very helpful. The place is easy to access and is very clean. The staff answered all my questions. I couldn’t be more pleased.

The personnel and the facilities were both excellent! The management was helpful, reasonable and were always friendly.It was a pleasure working with them during my stay in their outdoor parking.

The customer service, the cleanliness of the facility; it truly smelled good in the building.

Penny is awesome and so accommodating. I would not rent a space anywhere but at this location, regardless of price. By the way, their costs are extremely reasonable.

Storage space big box go words

Always easy to use and very friendly staff.

I’ve previously rented from two different names storage companies but I don’t think either of the companies can compare with Cube Smart. I especially love the fact that these units are easily accessible and all inside so you’re not exposed to the weather...huge benefit in the rain and snow. I also appreciate the price for their units.Penny and Christie both are extremely helpful and friendly. They keep the complex clean and always saying to let them know if we ever need anything. I highly recommend Cube Smart!!

I have had a great experience I was a customer for a unit over 5 years. There has always been great support.

The ladies that work the front desk!

Your staff is wonderful. They are friendly and work hard to help. They take great care of the property. I just needed to move closer to my current home.

The Gals at the Fredricksburg site ROCKED! It was all good.

Penny and Christy (sp?) were amazing. I worked with Christy more and she always went above and beyond to help make sure I was good to go on requests. And Penny did as well...i really felt the whole time there (and leaving) that I was being taken care of and stuff was safe. It wasnt even meant to be more than temporary, but I appreciated the atmosphere so much, I just kept my items there. Huge kudos to this establishment and that team. If all Cubesmarts operate like that and provide that type of support, consider me a fan and loyal customer if one is available when needed.

Good customer service and the facility was clean at all times.

Penny and Christy and the staff at this property are truly Outstanding and professional in every WAY .. Thank you for a truly GREAT self storage experience

The manager Penny and her team at the Warrenton Rd. Fredericksburg, VA facility are OUTSTANDING!

The store manager was really kind and I had a good service from her. She takes care customer. Thank you.

Safe, clean facility with a great staff!

Very professional and courteous to deal with. Super clean facility with a great location.

Easy to rent. Easy to pay. Easy to access. Move out went smoothly. Excellent staff.

What a wonderful crew!!! So friendly very professional.Thank youLee n Delorise Jones

They have a very nice indoor storage facility on route 17 North however the rent goes up every year. I had to close my contract with them after being with them for about 10 years or more due to the high cost. But otherwise very nice staff and a nice facility overall.

Easy access. Plenty of carts available to help you move items in and out. Clean. Decent pricing for location and access availability.

The most professional crew Ive come across in all my years in the storage business. The managers will take the time and help you with your storage needs whether its a home or a business. Cristi and Penny were both fantastic walking me through each step to include what I truly needed to pack, how to pack it, and even what was just fluff ! The storage facility is immaculately clean and fresh smelling, not like other places we looked at that were moldy and old smelling ...I wholeheartedly recommend the CubeSmart Self Storage on Plantation Dr. in Fredericksburg VA for your storage needs ... you will not be disappointed ... Thanks Cristi and Penny for helping us store are belongings - you are truly the best!

Seriously ask for Penny, I booked online and had until the 6th to come put the admin fee down. when i walked in both ladies were busy yet both stopped to greet me and assure me they would be with me shortly. Less than 7 minutes and they were with me, Penny answered everything. I am so happy to be storing my stuff here.

Management was excellent and very helpful

Love the ladies who work there. Business there is straightforward -- no stress. But the rent went up $30 a month. That is excessive! I found a much better rate and a bigger size unit with a local family owned storage unit.Raising the rent this much forced me to rethink cube smart. Their security really is not good because any car can get in following your car through the gate and people can get in through the door the same way by stalking you. And the carts are always an issue there. They don’t have enough cards and of the ones they have two of them are so heavy and squeaky that they literally hurt your ears.

Well maintained facility and very professional staff. Took care of a minor issue for me in a wonderful way that saved me hundreds. Free truck (medium-small) to move in with but they charge more than UHaul (by a lot) to rent it by the hour if you move out (ending lease). Carts are a bit rare and noisy as hell. Parking lot poorly paved at the doors where it counts. Still, good temperature control. I had several musical instruments in storage and they all seem fine. No insects anywhere... And I had been there often, moving stuff in and out weekly for 2 years. Overall, excellent service even of the facility has a few of these minor flaws.

Cristi, Penny and Arlene are terrific! They were pleasant, professional and attentive to our storage requests. Cristi answered all of our questions with kindness and a sincere desire to ensure all of our needs were met! Great staff that represents the CubeSmart brand extremely well! Nice job!

Great storage option in the local area. MAIN reason going with them was climate controlled storage. I will say, when its Virginia heat at 100% humidity & 98° outside, the temperature feels a tad warm inside (vice versa when it 10° out). Not as cool/warm for example if I were storing the items in my own home. Clearly, a very large space for them to manage temp, and clearly not a big enough problem for me to drop a star. :) Hope it helps.

The staff here is very friendly, understanding and helpful. These people are an exact example of what going above and beyond is. Thank you so much for all your help and support. This is the best customer service Ive experienced in a while!

Very easy. Wish you all would prorate.

The Cube is a clean, well maintained facility. The staff there is friendly and helpful. This is my third storage unit at the Cube.

Great place! I would recommend CubeSmart to anyone looking for storage units. Manager and staff are very helpful, friendly and courteous!The units are clean and climate controlled.

The representative answered all questions and was very patient with me.The manager at the location was also very kind.

The managers at CubeSmart are amazing. Peggy made my move in experience pleasant and quick! I feel safe with my items there and know that there is an excellent team I can go to for anything I may need while I store there !

My stuff remained safe and the staff was friendly

Both Penny and Stephanie are consummate professionals. They have been outstanding and considerate of circumstances surrounding my move. Penny personifies the meaning of customer service and is a great person to talk to..She is undoubtedly destined to climb the corporate ladder with CubeSmart

Friendly, courteous and able to address my trailer storage need immediately. Clean and well organized facility. I wouldnt hesitate to recommend them.

Very professional and helpful assisting in the client needs. I was on a waiting list for a RV space and I was called as soon as the space became available. Very happy location is clean and secure.

Very kind staff. Clean and safe. And we were so grateful they offered water on such a hot day. Thank you

I must admit I was very happy with how the lady at the Front Desk at Cubesmart in off the 17 in South Stafford related to me.That was Sunday November 4th. I am utterly satisfied. Rating 10 from 10.

They as was there and very helpful

Easy cancelation was great.

This storage facility is great! Penny was extremely helpful with the space reservation, paperwork processing, etc. And we were taking care of everything near closing time for the office (6:00PM) during a week day. On top of that, we had an active tornado warning (Yes, warning) going on! She didnt quit working on the paperwork, and I was able to store my property shortly thereafter. Amazing customer service, Penny went above and beyond all expectations!The facility is secure with CCTV, access code to enter/exit, and very reasonable access hours. Furthermore, the monthly fees are much better than other locations along the Rte 17 (Warrenton Rd corridor in Fredericksburg). I certainly shopped around and am saving a considerable amount of money every month! The facility, and more importantly the staff, are highly recommended!

Most expensive storage facility near me. Facility ok, but Customer service isnt best. No one ever answers phone & they try to sweep issues under table. Leak in unit that got our stuff wet and nothing done to compensate us for delay in being able to move all our other stuff in until it dried out. Been long time renter & Storage rates just keep going up with no consideration to loyal clients. Very unhappy & looking for new facility in area.

Excellent customer care. I had trouble getting the manager on the phone on a Sunday when I needed to stop my automatic payment, but the manager leaves her email address on every receipt I get emailed to me. I emailed her and got a prompt reply, and was helped regarding the payment so I wouldnt incur overdraft fees (just needed a couple more days). She took me off auto pay because they couldnt just change the payment date. But she did say I could drop off a payment or call one in within the grace period and restart auto pay later. No late fee and no NSF fees. Problem solved entirely via email in less than 20 minutes.

Excellent customer service. The management care about your needs. We have been very happy with the 3 units we rent in our family.

Both workers were pleasant and nice. They made you feel welcome and explained everything to you in detail and were very accommodating 😄

I rented a parking space for my trailer. The process was fast, efficient and friendly. Good rates and good experience.

Wow. What an easy process. Penny made the process quick and painless. The facility is huge and clean with several doors to get you close to your cube.

Prices have been increasing for years. This is a good short term solution, but dont plan to stay here if you desire a consistent price

Easy to pay, easy to get in, easy to get out, climate controlled, clean environment

Professional, well-organized staff. Entire facility is enclosed, well-lit, and clean.

Clean, safe and friendly staff.

This place is the worst. Every time you call them you get no answer and the phone just ring and ring and then start making a fax machine noise. Funny how when you owe them money they will call you several times but when you contact them no answer. I have pulled up to CubeSmart during their working hours to see the sign on the door say CLOSED only because all the employees want to walk over to the Dollar General located next door to them. I have found rats in my unit along with other bugs.

Easy to work with and very nice people.

Very pleased ... look forward to dealing with this location now and in the future for future assistance... Staff very polite and knowledgeable

The women that work there are very nice.

Great staff Penny was able to make my storage needs stress free. Clean and Safe climate controlled facility

The ladies at the front desk where great and the process was great and very smooth and the the lot was very clean.........

Everything was explained clearly to mePenny was knowledgeable and friendlyI will always recommend Cube Smart

Quick and easy to get setup. Place is always clean and easy to access

Clean. Helpful associates

Great customer service!! Reasonable rates.

Friendly, helpful staff and a loaner truck that eliminated the need to rent a UHaul. Couldnt beat that!

The staff was very helpful and friendly. The layout of the storage units seemed like a maze at first.

Weve been a customer for 4 years. Place is always clean, easy to access, and customer service has been positive.

Penny was very polite and helpful, and a pleasure to talk to.

Just what we needed.

The customer service was outstanding!!!!!

Clean storages