By far the most pain free car shopping experience we’ve had. Our advisor Brandon was very knowledgeable and made the process go by smoothly. Highly recommend purchasing a vehicle here.

The parts and service team are very helpful. They give free and knowledgeable advice whether you want to fix it yourself or allow their professionals to complete your repairs or maintenance. Its nice to be part of the BMW family now, Thank you!

Service adviser Foley took care of my transaction I was very happy with his professionalism

Nathan in Parts is awesome, not only did he get me information, he also took the time to ask a technician. and i also have to Give it to you all, the hold music was great!!!! I did not even expect to hear Frank Sinatra!!!!!, memories and great great times. Thanks Again Nathan And thanks Autobahn BMW for the nostalgia

Autobahn BMW was clean, and provided a comfortable and roomy waiting area while my car was being serviced. The service rates were comparable to discount shops and it included a thorough inspection of my vehicle that included a video sent to me. I’ve been to different BMW dealerships in central Texas and the Houston area and this one by far was the most impressive

The service team always does a great job. My service assistant Johan always takes care of me very well. Even if my regular guy Johan isnt available, the rest of the team steps up to handle me quickly, professionally and congenially. Good customer service is a rarity in our Covid-19 world, but Autobahns service team consistently excels. Well done! My only complaint is that I cant get a cool shirt like Johan has, which is a purple TCU / BMW shirt. I really want one of those!

Karla R. is outstanding! She knows what shes doing and she does things with her customers in mind. Ive worked with many outstanding advisors over the years and Karla ranks with the best.

The wait was short. The employees were friendly.. The price was reasonable. I loved the experience.

So far (first visit to service department) still here waiting. Everyone has been friendly and knowledgeable.no pressure to perform unnecessary maintenance..cost was a little higher than the other local bmw dealer ..we shall see

Had really good service and sales was very easy with no pressure

Ben Morales was quick to reply to my inquire, and in less than 30 minutes of sending in my request I had a test drive planned and ready! Felt welcomed when I walked in and not pressured to do any business I would definitely recommend!

They have been around forever and there was a reason for it theyre all about service and dignity

I had a scheduled appointment today for my BMW 528i, someone named KENNY which Know one had any Idea who he was. After being switch to 5 different extensions, I explained each time in DETAILS with Amber and many others How Kenny wanted to switch my appointment (which that’s fine) and he wanted ME to call him back.... Still know one knew who this mysterious Kenny was, I called the number back which appeared on my phone needless to say I didn’t get any service today not sure if I have to go to another BMW Dealership at this point I’m lost for words. Not to mention no manager was available to contact me back. In the past the service has been excellent I’m not sure what has happened to the customer service the receptionist the department to know who their people are as far as who works there. At a lost for words. July 1st 2021!!!

The service advisor is very helpful. Since it was my first time being here they explained everything about my car and showed me all the warranty my car has. They make you feel welcome here. The customer lounge is very welcoming and comfortable. Will be coming back again.

Chris Stoker and team continue to take great care of their BMW service clients. Five star service and attention to working to make any issues right.

Tony T. is great! Very attentive, helped us every step of the way and truly made our car buying experience 100% enjoyable.

We always get great service at this dealership. I have purchased/leased 4 cars from here. We work with James Whalen and hes always very helpful in finding exactly what we need. We moved to Houston, but still chose to come back to purchase our most recent car here because of the great service!

Air bag recall service - arrived at my appointment time, pleasantly greeted, waited in the customer area, an hour later my car was pulled up front and ready to go. That was exactly the experience I had hoped for. Well done!

Very efficient service. I highly recommend Yohan, the service adviser, he is very nice, honest, and very professional.

I purchased a BMW in Denver Colorado to surprise my daughter finishing her junior year at TCU. I left a message for Bryan Reese the dealership manager to inquire about shipping to him for her to come over and pick up (she was expecting her Jeep from when she was 16). Not only did he return my call immediately but he was incredibly enthusiastic about playing a role in her experience. He came up with a plan to show her a “Jeep” on the lot and then walk in and present her car which he had detailed and added a Red Bow (and fixed a few dinks) all the while taking pictures/ videos of the event with her cell. I rated five stars but if there were 10 stars available I would rate it with 12. Thank you for the outstanding support!

Appointment scheduled for 130. Not even checked in by 2pm only to be told there a 90 min plus wait. No need to schedule appointments if youre not going to be courteous of others time

I wanted to say THANK YOU, to Joel Barboza for taking care of us today. I was out running errands with my daughter and 9wk old grandson, when the tire warning ⚠️ came on about low tire pressure. We didn’t have an appointment and I was worried we wouldn’t be seen. Joel went above and beyond anything I expected. High 5 to his professionalism and making us feel like home. Thanks Joel!

Great service and great customer service.

I bought a car from them, price was fair the customer services was awesome, thanks to you all for taking care of your customer so professionally.

Karla is ALWAYS amazing! She’s very professional and communicates every step with detail and perfection! She’s a great asset to the Autobahn group!

My wife and I are expecting a child soon so we have been shopping around for a family car. And we saw a 2020 X5 on the Autobahn BMW website with a good discount. I did some searching on their website and I got an email from Brian, so I made an appointment with him for a test drive on the December 9th at 2pm. He wasnt even there at the dealership and he didnt even respond to my text when I got there. So another sales person helped me out. I dont even remember the guys name. He introduced himself once but no business card and no comments until I left the dealership. I walked out the door because they wanted to have my father in law sign the loan application, just because the car that I wanted to trade in is under his name. I told them the car is paid off and I can bring the title the next day. They just repeated the same thing which is making no sense to me. I am so confused why they require my in law to be the borrower. So I walked out and called Chris Kim at Classic BMW in Plano. You probably know what happened. I got the brand new 2021 X5 not the 2020!! with the same loan term for $10 less a month. I am glad they refused my business so I could get something better!

I received calls multiple times from Autobahn BMW, fort worth to make an appointment for required service on my car. I let them know that my car was serviced back on October with them (same location) and questioned what service was due. She was unable to answer and suggested me to make an appointment. I had to make several arrangements on my busy schedule to drive all the way there just to find out that I didnt need any service. I didnt get any thing complimentary for driving all the way there just because they insisted. I wonder if they randomly choose their customers and call them for service.

Good experience. Dropped my car off and was given a loaner vehicle and was on my way to work with in 15 minutes.

People are friendly & they take care of your car issues.

Visiting from out of town and tire light came on. Joel Barboza was very helpful. Quick service turnaround.

We have purchased 5 vehicles from Autobahn BMW. Each purchase was handled with grace and excellence; the service department maintains our BMW’s excellence through Chris & Charles. Our latest purchase will receive the same quality care through Autobahn

Autobahn BMW dealership in Fort Worth has been very helpful to me in finding the right car for me and has allowed to me find the most amount of car for the best amount of money.

Observed a vehicle online they had listed on Autotrader. The pictures were of a black exterior but the description listed a gray exterior. I ran the VIN through a couple of other sites, which also listed the exterior as gray, so I emailed the listing inquiring about the discrepancy. At first they would not answer my question, just responding to come in and speak to a salesman. I re-emailed my question, only to get back that the pictures and VIN are correct without any response in regards to why the listing was not matching up. This wouldnt be the first listing that had the wrong pictures associated with the wrong VIN. After still not getting my question answered, I emailed back in more detail including the VIN, just in case he wasnt looking at the correct one. He returned with a witty condescending email, still showing he didnt even take the time to check it. Finally now completely disgusted with his incompetency and mediocracy in his work ethic, I would never go to this place...but if you do, I wouldnt waste my time speaking to Mike Greenfeder. If you cant trust someone with a simple task of checking and/or explaining what the reason for the discrepancy in the online listing, how could you ever feel comfortable with that person when it comes to dealings that involve finances or something like car buying which already has an untrustworthy stigma surrounding car salesman?!

Had my car in for service today and I’m very happy to have found Autobahn FW and Chris Stoker Service Advisor. Chris was very knowledgeable and honestly answered all my questions. My car was cleaner when I left than when I arrived. They make you happy to drive a BMW.

Very friendly and helpful!

Great price n product, along with great customer service and information.See Charles and his Team.

Great dealer, with reliable sales and service. We have purchased several automobiles from Autobahn and have always had an excellent experience. If you need service or maintenance, you can schedule it using their app, which is very convenient. Highly recommend.

Took my 2010 BMW 328i and they did absolutely nothing I spent 406.00 so they could tell me the same things I already knew…. I will never go to this place again

We enjoyed our experience. Sara was friendly and didnt pressure us to make any decisions. She listened to what we were looking for in a BMW and arranged a test drive to ensure we were certain we wanted one over another.

The only game in town AND they dont act like it! Great team and they make the best of their less than optimal facilities which are offset but the great convenience of their location!

Very nice service manager, amazing cars, great service! Love it!

Worst experience ever in purchasing a new vehicle...go to the one in Dallas if you can or buy something else.

Great service... kept me informed and were finished in a timely manner. Staff was friendly and professional.... Great dealership to work with!!!

I love this dealership and service department. We have always had great service and they are extremely knowledgeable when I have questions. This is my first BMW and Im loving every minute of the experience. These folks are amazing from the gate keeper to the service reps. I hope to make BMW my forever car brand.

Excellent from start to finish

Best service and customer support in the DFW Metroplex. Ill always keep coming back to Autobahn!

Excellent service. Fast, competent, and all service done as expected. Don’t know it could have been better.

Tony was awesome, very helpful and personable.

We purchased the Tire/Wheel Warranty with our new x6. Glad we did...we picked up a nail in the sidewall of the right rear tire in less than 1 month of driving. We called and made an appointment. The tire was replaced with no hassle! Excellent service!!

Both Ben and Jerry were exceptional!! Thanks for the great car buying experience guys!!🎉🎊😁

We had a great experience when we met Tony to test drive the BMW X5. We were so impressed with Tony and the vehicle that we purchased on the spot. And Jody was quick and efficient with the paper work with no pressure to purchase other items. Everyone was extremely nice and easy to work with. It was the best experience we’ve ever had when purchasing a vehicle. I highly recommend Autobahn BMW of Fort Worth.

Ben Morales and Jason Blay were very helpful in the buying process. This is my second BMW purchase and I can say with confidence, that BMW has the customer experience perfected. Fiancé is loving her new 3 series! Thanks guys

I have a 2012 convertible 650 BMW..This morning I called and was requested to speak to a service tech. A young lady named Lisa kept me on hold 15 minutes the first time,20 minutes the second time and a outrageous 30 minute the third time.and I still did not get a chance to speak with a service tech about problems I was having with my 2012 BMW..So I would not turn the keys over to this place..

We recently purchased a BMW X5 from Autobahn BMW Fort Worth. We worked with both Charles and Greg in the dealerships pre-owned online sales team. Charles was very helpful in setting aside the vehicle for us as we traveled to come purchase it. Greg was great and very helpful in the sales process. Great dealership, great team!

This is the only dealership we take our BMW for service.

Didnt care about my car at all!!! Drove off without breaks!!!

Tried to schedule a service appt to have my 750i rear A/C system and air-ride suspension repaired. I live over 2 hours away, but they are the closest store to me. I asked for a loaner (which I thought was part of BMW concierge service) but was informed I needed more service history with them. The advisor was snappy and rude on the phone. One quick call the BMW of Arlington and I am all set... loaner ready and all. Will never use Autobahn for any maintenance/service needs in the future.

I had a low pressure warning. Called and they got me in and out in no time! Fast Professional service

Autobahn has always been an excellent place to purchase any make or model of vehicle. Over the years I have purchased many vehicles from Autobahn, and I couldnt be happier with my decisions to do business with the company, and their staff. Its clear that the leadership knows what they are doing, and excellence is always #1. Both the sales and service departments excel, and they have never let me down. If there was one word to describe doing business with Autobahn, it would be Spectacular!

Great loaner vehicle and loaner vehicle process, great staff, great communication, great overall experience.

Fantastic service. Bought a Jetta from Erin, who was knowledgable about the different trim levels and explained everything to us. Do make it a point to talk with the Volkswagen General Sales Manager Doran, he is a very personable and entertaining fellow who cemented our decision to buy here. Ill be back.

All service personnel were friendly, and communicated well while my car was serviced. Loaner car was delivered to me clean, and drove perfectly. Great customer service overall!

Recently purchased a 2018 X1 from Autobahn. WOW what a seamless experience. Unlike any car purchase I’ve ever encountered. Fantastic service and extremely friendly.

Tony made my car buying experience such a breeze! He was very knowledgable and answered all of my questions very clearly. I visited two times before making my purchase and I never felt pressured into purchasing. I truly appreciate the whole team at Autobahn BMW Fort Worth for such an easy and laidback experience!

I drove an hour to visit the pre owned bmw dealer here and the service from the sales person was terrible. I was trying to look at an X5M and he had no interest in showing me the car and the different features on it even though I scheduled ahead of time. He gave me the key and went back into his office. Once I sat in his office to discuss afterwards, he kept taking phone calls and talking to co workers while I was with him. Was honestly disappointed.

Excellent people..smooth process.

Good experienceThe sales people are honest and friendly. They do not try to bump up prices or have you repair things that do not need repair. You can trust what they say is honest

Excellent service! Professional

Outstanding Customer Service, from the time we entered the showroom til we left with a new X5. Dealing James Whalen was A great experience. Thanks for making this experience easy.

Purchased an M5 from another dealership in Plano, moved to Ft Worth so I got my first oil change at Autobahn. Having never done it before I thought I had to pay bc it was normal wear and tear. Found out later from my selling dealership that I had all the maintenance and warranties to have my oil changes paid for. Once I informed Autobahn of that they confirmed I was right but at the time I had my oil changed the information was not correct in there paperwork and there was nothing they could do. For $150t this dealership has lost all my future service and sales business

I like it here ，The sales here are very good, my sales are a very responsible and friendly person, and every staff here is very friendly，I highly recommend it Cody Cox😂

Top notch service. Yohan is very good. Friendly and knowledgeable. Keeps me updated during the process.

Yohan is excellent. Also had to drop by Porsche service and Zack is excellent.

Thi our fourth X5 lease from Autobahn. Excellent service at a fair price. Aaron Windes, the GM, is a rock star!

Had a flat tire on my way to work. Karla was amazing and took care of everything: sent someone with a loaner to my office, my car was taken to the dealership and the tire replaced, and I picked it up after work. So thankful for their help!

Cory was very helpful and professional.

We have purchased 5 vehicles in the last 7 years from this dealership and specifically salesman James Whalen. Always excellent service during and after the sale!

Autobahn has always been quick to service my vehicle and they take care of the customer. Ive been to other dealerships that have no regard for their clients but Im happy to go back to Autobahn BMW any time I need something worked on with my car. Yohan is my advisor and I highly recommend him!

Enjoyed our car buying experience! Never felt any pressure. Brian Hodge did a great job securing our vehicle to purchase and clearly explained all the financials related to the transaction. He took the time to further explain what all the features on the car were and how they operated. Also, Jody did a great job explaining all the options that we had for financing and warranty issues. It really was a great experience.

Always receive the best service at the service department. Karla, my advisor is always helpful and makes sure my car is taken care of.

Had an excellent car buying experience at Autobahn. Greg Chandler made everything very easy, immediately and smoothly following up on every detail regarding my inquiries, and also picked me and my daughter up at the train station! I highly recommend doing business with Autobahn and Greg Chandler. Their service is world-class.

Top notch service and great staff.

Ive had my car serviced here a few times and great experience across the board! The service manager David is patient and attentive!

Brandon Lee is an outstanding person to buy an automobile from.

Great and honest service. Shout out to Carla. She is awesome.

Absolutely amazing! my car is regularly maintained by Autobahn service. Yesterday morning unexpectedly my car developed problems going down the highway. I did not hesitate to call and ask for my service advisor Mark Britain. Following his advice, gave the car opportunity to reset itself. This did not work I touched base again. A very busy Monday at the service dept. I was able to have my car inspected and the problem was diagnosed and repaired the same afternoon. it was complete resolution. I appreciate the customer service available, immediate attention available to remedy unexpected problem. Would always recommend this company and the people you are employed are superb

Excellent customer service !!!

Brought my BMW to get serviced at this location for an oil change. I had to wait longer than anticipated, but they also serviced/repaired my vehicle for an under warranty issue. So it was worth the wait! Will definitely visit again for future service needs

I LOVE BMW Fort Worth Autobahn! I have been to other dealers, Dallas and Arlington and the sales and service just can’t compare! David Powell in service is excellent and Tony Theisz was great in working with me on my needs! Great customer service across the board. Only place to go for anyone looking for either sales or service for BMW. Rachel in finance was equally easy to do business with.

Great salesmanship buy Brandon Lee, great performance so far by the vehicle itself😎

This place is great. Really can’t beat their customer service, although you might have to wait around a while. Bought some lug studs for my car and they installed them free, although they gave the task to a junior mechanic who put almost ALL his weight on the breaker bar when tightening them down. Be wary of the junior mechanics.

Purchased a CPO 750Li in July and cannot say enough wonderful things about this dealership. I drove up from San Antonio to make the trade and the car was prepared and immaculate upon arrival. All paperwork was ready and the purchase was almost effortless. Great dealership!! I will do business here again! Chris, the Sales Manager is amazing. He made certain I was pleased with the car and was great to follow-up with.

Stay away from this dealer. Far away. For $200, this dealer aligned my car improperly, and when confronted over the phone, the service manager stated that I was looking at the steering wheel incorrectly. I also complained about a serious hesitation, and stated it was not experienced by my loaner car. I received an excuse that the loaner vehicle had more torque (which it did not - same car, same engine). The service managers response: he said he drove it, and the car is fine. The mechanic wrote that the Bluetooth issue I complained about (disconnecting during a call) was corrected, but it still happens. I asked the service advisor to not wash my car, but they did it anyway, and now my hood is scratched badly. The service managers response after seeing the picture, and talking with the porter (who stated it was their car washs fault): Its a soft-touch car wash, and could never do that. I now have an insurance claim open. I complained about how my iDrive does not shut off when the door is opened (even though the setting is configured to) and the service manager again gave the excuse: you have to wait 3 seconds before opening the door. Of course, it still stays on after waiting 3 seconds, and even longer. The mechanic was even more ignorant: that I need to press the ignition switch twice - which is only a feature on older models. Oh, and they performed a service on my car when it still had over 2000 miles to go until the next one, and didnt even bother to change the engine air filter (which no dealer has done for 3 services). Stay away. Stay far away. This place is your typical sleazeball dealership.

I recently purchased a vehicle from Autobahn. I had a great experience and enjoyed working with Greg Chandler and Charles Graham. They were very helpful and professional. I look forward to working with them in the future.

Had a very welcoming experience! Service, both inside and outside your dealership! Very friendly, informative and helpful with service needs. I will definitely be coming back to this location for future service. Highly recommend!

Valet service was prompt and efficient. I would prefer the driver wear a protective mask, and there was someway to address paperwork electronically.

Very good purchase experience. Will definitely look to them in the future.

Tony and Jodi were amazing! Great dealership and outstanding customer service. We will be customers for life!

Ive bought many cars in many different ways but my experience with Charles Graham at Autobahn Motorcar Group BMW has been the absolute best. My situation was unique in that I was buying it sight unseen as I was located in another state and they happen to have the unique specced BMW that I have been searching for throughout the US and at low mileage, CPO AND by far the best price. Best offering and value in the US? YES. I was also leaving the country for two weeks on travel and needed to handle the processing/paperwork of the transaction through the mail on a crazy tight deadline before leaving the country. This was handled miraculously almost as if I had been there in person. Efficient and professional? YES. Now I have to get the car shipped to me and needed to coordinate that too and while I was overseas. What do you think happened? They were able to accommodate my travel plans and was able to coordinate having the vehicle delivered shortly after I returned to the US. Super helpful and genuinely doing what they can to provide the best customer experience and service? YES SIR! I am in CA and our state is a little cuckoo with car registration requirements. Again, handled painlessly and flawlessly. I honestly would think about buying my next car from them even though I dont live near there just because of the trust they have earned through providing exceptional service and a vehicle that was just fantastic. OH! BTW, I was preapproved with my bank for a very low rate that I didnt think could be beat anywhere and Charles was able to get me a full point lower through BMW Financial. They absolutely did everything possible. Thanks Charles and Team for being brilliant!

This is my second vehicle from Autobahn, and probably wont be my last. The experience has been excellent both times.No pressure sales, and the staff is helpful and knowledgeable. They answered all my questions and made sure I got the vehicle I wanted. They are not stingy with their time.Chad stayed in contact from the beginning to the end of the process, and then made sure I was satisfied with my purchase afterward.Highly recommended.