Pete did an awesome job repairing my TPMS sensor/stems on my Honda CRZ. He did for a few bucks what I would have paid the local dealer $1000 to repair. I am thrilled with Berger and I will be taking my cars there from now on. Thank you Pete!!

I graduated the police academy with the Shop Manager Sgt. Freeman a number of years ago. Freeman and his team are always professional when I bring in tires frequently for my customer vehicles and I appreciate their professionalism and consistency over the years. Great people and fair pricing, highly recommend them.

Was on my way to Minnesota and my van was shaking hard. Called early Saturday morning and by some miracle they fit me in. The guys are incredible, professional and nice. Cant say enough about them.

I was told it would be fixed the day I dropped off. They were replacing an alternator. There was a problem and my keys got deactivated. At which time the gentleman told me not to worry I wouldnt be charged for the reactivation of my keys.. (seriously). I had to go all weekend with no car. Finally on Monday it took till the afternoon to reactivation of my keys. After I picked up the car the air conditioner will only blow hot air. I will live with a hot car than take it back to have it looked at.. I have always liked this place. However, I will NEVER go back to them again.

Will not use again. Had some discrepancies when they worked on Sons Car. I took my truck to them to get an oil change and had him do injector cleaner to try to get better gas mileage, when it was returned it did run differently it seemed to be missing I thought it was something that they did for the mileage, just seem to get worse decided to have another mechanic look at it he found 2 loose plug wires and one not hooked up at all so at best I was running on 7 cylinders. Their prices are as high as anyone but the dealers for me three strikes and youre out.

Acted like they could fix my issue when I called them. Left my car with them all day just to have them do a quick visual inspection and tell me they couldnt fix it and charged me $20. When I took it to another place they said free inspection and fixed the issue quickly. They never told me they charge just to inspect. I will never go back. Save your money and go to a reputable mechanic that doesnt charge just to do a 5 min inspection.

Always do what is asked. Great place if you short on time.

Had my battery die on my lunch break. Walked into Berger without calling first. Josh was able to get me in right away, diagnosed, and done before the end of the day. Thank you!

Do not take your car or truck to this place! They failed to install a simple fan clutch Carrier bearing! They didn’t reinstall my fan clutch right and it got ripped out! They fixed there mistake with the cheapest fan clutch not OEM and didn’t not test to see if it worked. When Summer hit and I dam near burned up a $8000 68RFE transmission!I WILL NEVER WALK IN TO THIS BUSINESSES!If your driving a Diesel trucking recommend.Jess PerformanceThere just up north on the 69.

Good place to get auto work done, coupons online

Lost my business before they even had it. Called to see about having my car looked at and receptionist who answered me was very rude, unprofessional, and impatient. Ended the call after the second time she cut me off while talking. Word of advice to management, hire someone for the front desk who is courteous, polite, and actually wants to work in customer service. Im sure Im not the first person she has been this way with.

The staff was kind, and the belt replacement came in less expensive than originally quoted.

**Updated**The General Manager (Adam) called and replaced the TPS for no charge. He even refunded the money for the repair of the valve system. Appreciated that he called to take care of the issue.Daughter took her car into for an oil change. They broke the TPS filling the tire. Going to charge her to replace it when they broke it. Charged her to fix it.

Everyone there seems pretty friendly

Great work. Coupons arent as good as they used to be, but every little bit helps!

Josh at Berger Auto Center was a pleasure to work with at the Diebold location. He was compassionate about his work, very informative, and extremely patient with me. He took his time and answered every question I had without delay. I felt at ease and confident that my vehicle was in good hands at Berger! I truly appreciate your service and expertise Josh. You are awesome and a great asset to the Berger Auto Center team. Thank you!

Jason was a pleasure to work with. After calling around to everyone having a full schedule, he was able to fit me into his busy day and repair my Honda Civic that day. Hes professional, personable, and true to his word. I highly recommend taking your vehicle to Berger for any repairs. Theyre affordable, timely, and provide the same quality as a dealership.

Great service at a low price. Will be back for future service on my car.

Helpful staff reached out to me almost immediately, ended up not needing their service, but they were still amazing and professional

Berger Auto Care Center has given me the best service! I got in right away and they took good care of me. They fixed my drivers side wheel bearing for a great price! Not only that, they took me home and picked me back up as a courtesy. Thanks guys!

They stripped my drain plug then blamed me.

Blue Eagle Towed it there like they said with no questions asked other than where to. Bergers got me in, looked over my vehicle, went to work and got the job done quickly. Very professional. I will be going back next week. I suggest you do the same.

Were very good, but covid guidelines were very strict, I had to wait outside

It was all good. I just want the guys to remember to wipe grease off my arm rests and such. This has happened twice now.

I’m not too sure why it takes 11 hours to fix my brake pads when I had an appointment at 7:30 A.M.

Berger saved me hundreds of dollars on an AC compressor when I only needed a recharge.

Berger Auto has always provided us with great service! We have been going to them for 16 years and I would highly recommend them.

I just moved to Fort Wayne IN and needed a auto shop to work on my personnel autos. My boss suggested i take it to Berger Auto Repair, and Im glade i did. From the start i was meet with a friendly smile and asked how cam we help. After explaining what type of service i needed, that person put me in contact with the service department where a gentleman named Andrew listened to what i needed and thats when the magic started.They went out of there way to keep me informed to what was going on with my service. I had them work on my 2004 Ford E-350 cargo van that was in need of a lot of service. They suggest things that needed to be repaired and exactly what is was going to be the cost of the repair.They needed to keep my van overnight and was given a courtsey ride back to my home. They completed the repair by the next day and when i pickup the van it was running perfect. They repaired my engine and shifting problems that i was experiencing. Did a complete engine service and the cost of all the services was extremely reasonable. I will be using Bergers again in the future. Outstanding job everyone, Thanks again Gary.

So far so good. I always had good experiences in the past before Covid-19. Now, i just drop off my vehicle to get oil change and go back to get it later 🙂👍. They got it done and ready for me. Thank you to their team.

A non stop series of charges.I know my repair parts will be free but I cant afford the labor to do it, yes they are charging for warranty work.

My sister was charged $200 and told she would need a new computer to fix her A/C and it would cost $7000.My 93 year old dad replaced the blend door solenoid and it was fixed.My dad was the one that suggested Burger to her because of their longevity and reputation.Be careful, they apparently prey on vulnerable women.

I take my daughters car there for stuff i cant do, they changed the timing belt for $100 less then quoted. That impressed me. I would recommend giving them a try.

Their team was very professional. Very caring and understanding of the situation in these difficult times. I wasn’t prepared for this expense.

Ive been taking my familys cars to Berger Auto on Diebold Rd for the past three and half years. These have all been Japanese imports (Honda, Nissan, Acura, Infiniti). Never needed (knock on wood) something as serious as a new engine or transmission, but theyve performed many other services ranging from oil changes to less routine servicing. The most recent repair was a new AC compressor on our 2007 Honda Pilot (high mileage but still lots of life we hope). Bergers price for the repair was at least $200 less than other estimates and Jason at Berger went above and beyond to call around and find a new AC replacement compressor with a lifetime warranty on the part that was $75 cheaper than one from another parts supplier that had a limited warranty. Other family members have also taken their vehicles to this Berger location for longer than me and with similar positive results.

I have used this auto shop a handful of times however, that has come to an end due to my last visit. I was extremely over charged for services. I took my vehicle in for a fix that should’ve cost me $200 AT MOST. Conveniently a few hours later I got a call to inform me the price would be about triple that due to excess errors found with the car. The best part is, when I went to pick it up, it still had the exact same problem still NOT fixed. If you own a repair business, you should know how to manage whatever your profession involves and fix it right the first time. Instead I was left wasting my time and money. Long story short, go somewhere else in Fort Wayne and save yourself the trip.

Over priced for the quality of work.

It takes time to build confidence in a car maintenance/repair shop. My family has used Berger Auto since we moved to Fort Wayne around 4 years ago. We have always had a positive experience.We have never felt pressured to add additional services or unexpected repairs. Observations of needed/suggested work are noted on the inspection report for customers reference.Services are performed timely and everyone has been friendly to work.

Great service!! If I ever need to get my car fixed I will be back!!

Always good service. I have never had to worry about extra add Ins. What they quote is what you pay (or less). Open on Saturday! The guys are quick and you leave feeling like someone in your family just helped you. Been going for 10 years. I recommend them to everyone.

Honest people and great service in a timely manner

Was told my turbo was bad and it would be $2500 to fix. Took it to another shop for a second opinion and they found it was a bad oil line. Cost me $380. I feel they tried to take advantage of me. Very unprofessional.

Took my car here for some warranty work, I cannot say enough great things about the employees who work here. They have helped me fight with my warranty company to get done what was needed. A long battle but cannot have asked for a better place to help me get through it! Robert and Justin and all the other staff was very helpful and supportive during this 2 1/2 month ordeal. Will definitely be back for future work on my vehicle!

I was informed step by step of what needed to be done, and they gave me pricing updates along the way. The service was perfect and timely.

Great place, honest mechanics, and im a mechanic myself but I take my stuff to them when its something I cant do at home, fair prices and they dont milk you dry!!

Fast friendly service at a competitive price

The staff at Berger Auto Repair were helpful and friendly. After being turned away from other shops, I stopped over to Berger to get my battery replaced. Normally not a huge deal but my battery was stuck behind a bunch other parts. The team had the battery ready when we arrived and replaced it quickly. I was looking for a new kind, honest and reliable shop in Fort Wayne and theyre my new go to shop. All on Fourth of July weekend, too!

Went here after the st Joe location employees were extremely rude and condescending to us. Everyone at this location was friendly and very helpful. If you want to go to berger auto, choose this location.

Helpful good service

Never Again will I go to Berger Auto!! I made an appointment a week in advance for 2 new tires and a balance. It took them approximately 8 hours to do this!! Then I was quoted 315.00 and was charged 404.00!!! And the customer service stinks!!! No apologies or anything just rambling on and on about this and that! I learned my lesson!! I will tell anybody and everybody not to go to Berger Auto!!!

Great place to go if you need auto repair in Fort Wayne. They have decently priced oil changes as well.

Robert & Pete gave me great customer service & got me back on the road. I highly recommend this company!

I like the Berger on Diebold better! Recently got my truck towed to them for a diagnostic they got it done right away. Prices a little high but they do mean business.

Great friendly service. Inexpensive oil changes. One of the few auto repair centers with bays wide enough for 1 ton dually trucks.

Had some work done on my daughters car. Robert the Sevice Manager at the Dibold store was attentive, friendly and responsive. Berger exceeded our expectations. The vehicle runs great now and I am confident that I was treated fairly as to price and that I received expert service.

Sloppy work. I had my AC compressor and condenser replaced there about a week ago.I provided the parts because another shop told me what was wrong and I came here for repairs because I had heard good things. My car was making a funny rattling noise the day after getting it back. Looked under the hood to check if the cooling fan was coming on/working correctly and noticed they didnt even properly secure it. So I had to work it back into the space it belongs and make sure the clips were actually clipped.Then I realized the horn wasnt even connected. And one of the rubber pieces that held my engine cover on was missing, found that wedged into some wires in the engine.The only reason Im giving 2 stars is because they were polite on the phone and I guess my AC works for now. I dont want to go back to figure out the rattle because Im afraid of what else theyre going to leave half secured. Just very sloppy, Ive let other people know what to expect.

I will defiantly not be going back to Berger Auto Repair. The receptionist Allison and the curtesy driver were VERY rude and unprofessional. They did a good job with the repair and whoever called me on the phone to talk about what was going on with my car was great but that did not make up for the rest of my experience.

Recently used this auto shop and was continuously strung along with dishonest answers from the start. My car was always “next to be looked at” anytime I called for an update over the 48 hrs it was there. Received my bill and it was $55 more than what I was told up front. I pushed the issue and suddenly it was “just a mistake.” After being strung along, I was finally told my battery was “bad” and needed replaced. Took it to a local auto zone where they retested it (for free!) and was told it wasn’t bad at all. Just needed charged. Wholly unimpressed with this auto shop from start to finish.

Then did a great job only waited a little over an hour for a oil change and tire rotation great job

Pretty fast on oil change if you get there early enough .

Speady oil change and tire repair less than an hour and a half.

Very quick and fair priced! Fixed my leaky Tire in less than half an hour after I just showed up at 9 a.m. .

Very pleased. Effective diagnostic and competitive price.Will be returning.

They did a great job on my brakes.

I asked for front brakes and yet they spent time inspecting back brakes and tie rods. Am i paying by the hour for them to look at things that i didnt even ask for??? Sounds like they are trying to steal my money.

Its been a good experience ! Glad to habe our truck up & running again ! Thanks Berger Auto ! Sheree & Jeff Bingham

One of the best mechanics in town. Took excellent care of our Cadillac Escalade for 8 years. Always honest.

Please please please get other quotes before you have them work on your vehicle. I’ve used Berger before so thought nothing of going back, I had a hard brake line brake because of age, it was very obvious to see so I figured this was a preformed line that ran through the frame so I would let professionals(after seeing their work I’m using professionals very loosely)take care of it. They called to tell me that besides that line a front line was in bad shape also. I needed my truck, so I begrudgingly said yes to doing the work. Picked the truck up and when I got home and took a look at what a $675 bill got me, the new line (that is no longer in the frame- it’s not even secured to the frame and there is nothing holding it in place), they charged me 5.7 hours of labor ($484.22). They didn’t use a preformed line like I thought they would, they unrolled bulk line, put 2 ugly bends and added 4 fittings and called it done. I’m no professional mechanic, but I am a precision machinist by trade. Someone would have to do a lot of explaining on how this shabby work was worth what they charged me. Lesson learned here, but for your sake, think twice before you let these people do work for you, without at least getting another quote or 2.

Went for a simple oil change, was not pleased at all. Techs out in the oil change bay yelling and screaming all kinds of stuff including profanities, and they were very annoyed when I asked them to vacuum my car (because they forgot) as it said in my service package. They acted like it was my fault.Usually love local places, but not in this case. Even sent an email out of concern for future customers, but got no response at all.I unfortunately do not recommend Berger Auto at all.

These guys always do a great job. I live in Michigan but when I visit I make it a priority to get my car serviced here.

Fast and great service.

A windshield wiper arm malfunction on a blustery, rainy morning as we were heading to Cincinnati to visit family in the hospital! Don at Berger Auto Service pulled us into their shop, quickly diagnosed and fixed the problem and had us back on the road is short order. And at an extremely reasonable charge. We’re impressed!

I moved to Fort Wayne recently and needed a mechanic to let me know what was causing my car to leak oil badly. I also needed the brakes to be looked at. Right before I moved a mechanic told me that I needed a complete brake job badly and urgently.Getting a time to drop off the car was a breeze. I went to Bergers Diebold Road location. They have a good size waiting room with TV, magazines, drink machines and reasonably comfortable chairs. I knew that my car was going to be there at least overnight so I used their free shuttle service to bring me home. The shuttle driver who brought me home after I dropped off my car couldnt have been more friendly.When I left my car at Bergers I expected that they would a major engine problem that would be very expensive to fix. But a few hours later the technician who was working on my car called me to say that the cause of the oil leak was trivial. The last place that changed the oil had not screwed the oil filter into place properly. He also let me know that the front brake pad were still 80% intact, but the rear ones had no more life in them.What I find really reassuring about this is that Bergers could have told me I needed a really major engine job as well as new brake pads and rotors on all for wheels and I would have believed them. But they didnt. They were entirely honest. I am completely confident that the work they did was done properly. I am also completely satisfied with the price I paid. It is reassuring to know that, when I need them, Bergers will be there. And they will be user-friendly, honest, and highly competent. I recommend them without reservation.

The guys pin things right away and dont try sell u stuff u dont need. Great parts and service guys.

Always nice staff, as well as quick and efficient service.

Came in on a Saturday to get my tires rotated balanced and aligned. You can’t schedule and appointment for this but can stop in. They were nice enough to work with and get my car in for an alignment quickly instead of leaving it all day.

Dont go anywhere but bergers...😊😊

I was at Berger for an oil change. I told the guy at the counter that I use synthetic oil and that the oil was in the trunk of my car. I asked how long the wait was and he said I would be out of there quarter after 2. I sat down and waited and finally at 2:33 my car was done. The guy rang me up and I thought the price was a little high considering I had provided my own oil. So I looked at my receipt and noticed I was charged for the oil so I told the guy that they charged me for oil but I provided my own. He called another guy up front and told him the situation and he said she still has her own oil. So the guy asks what kind of oil I use and I said to him I told you I use synthetic oil and that it was in the trunk. At this point no one had apologized yet and I am assuming they were just going to send me on my way and say we will use your oil next time had it not been for the fact that they did not use synthetic oil. So the guy said to the other just bring it back around and have them change the oil. So I complained about having to wait longer and the guy said with an attitude that it would only take 10 minutes. Twenty minutes later my car was finally done! No one ever apologized for their mistake or for the wait. I am NEVER going back to Berger they are terrible! I have been there before and never really been 100% satisfied so this was the last straw for me. The staff has an attitude and I have heard them talking about other costumers while in the waiting room. COMPLETE IDIOTS!!!!!!!

Honest service. Fast service. Estimates ahead of repairs.

Id recently purchased a vehicle and wanted to get the tires rotated & balanced and get an alignment. I opted to get all 3 done as there was a coupon that included all 3 services.When they called to let me know my car was done, I was informed that my tires were so bad it wasnt worth doing the rotation & balance, but they DID do the alignment.If I take my vehicle to your establishment for THREE services and you cant perform ALL 3..for any reason..I expect a call before moving forward with what you can do.For years, Ive taken my cars to Berger on St Joe and opted to go to Diebold b/c its bigger and newer. Mistake on my part!

Very rude front desk.They always seem annoyed when conversing with customers. Not friendly in the slightest. The mechanics did a good job, but the attitude from the front needs to change.

Website has their number switched with the other location. I made an appointment with the website number fire the wrong location, but they still took me after verifying with the other location. Great price on a serpentine belt replacement and fast service despite it being a very packed Saturday morning. My advice is get there early before they officially open.

(TWO UPDATES )They had work truck for two days to fix E Brakes. 24hours after picking up the the truck, Ive got no Ebrakes.They charged me $1,180.00 bucks to have a worse ebrake then when I dropped it off. Stopped in and they couldnt make time for it. Now Ill have to loose more work by taking it back in there, not to mention waiting around for them to fix it again.Was hoping I found a good place to work on my personal and business vehicles.. this isnt the place.(UPDATE#1)The manager reached out to me and offered to fix (free of charge) whatever was missed.Turns out that the E-brake cables were stretched and needed replacement.(Should have been checked)Very impressed that he reached out, and was willing to overlook the mistake because were all human.The E-brakes hold better.. they still wont hold the truck on even the slightest incline.I dont care whats wrong, or how much it took to fix it, I just wanted it fixed.Apparently brakes are above their abilities, but theyre not above charging for it.They also left my 90 thousand dollar truck outside, unlocked all night with 30 thousand worth of tools and equipment.Nothing was missing, but it speaks volumes of their concern for their customers.Wont be back for the 3rd time, even if they paid me.$1,180.00 learning experience.(Update #2)They fixed a universal joint last year.Its now bad again after little use.First one lasted 11 years.

Great service. Awesome techs. Really pleased

Amazing service

Just like any other automotive repair shop. If you know what you want thats what you will get. only ever had alignments done here and every time has been a pleasant experience.

The service manager was extremely rude. He talked down to me as if I was stupid. I will not be bringing anymore cars for them to service.

The staff is very professional and really nice.....

Couldnt even get through to ask for pricing and the receptionist was rude.

Berger auto needs to train there front desk people how to treat their customers....ohh thats right they are just there to collect your money...my wife took one of our vehicles there a few months ago and they said she needed her serpentine belt changed...so when she took it back she mentioned it to them and they said it was ok.... really... really...I guess it healed itself... its so hard to find good service these days....

I have gone to Berger before for oil changes since it is close to my place of work. This is an auto parts and service facility. My service engine soon light came came on while I was driving to work. I figured, Hey! Ill stop by Berger and find out what code it is popping. I was met by a very rude female employee who told me they could do this but I would need to leave my car and would cost 84.00. Hello... you get this done at Auto Zone for FREE and within minutes. Guess who just lost any repair income and will NEVER get anymore of my business. Great way to treat your customers!!

Well. Had a nail in my tire and I wanted to fix it. As it was, the nail wasnt letting any air out of the tire. Took it into Bergers and they said they couldnt repair it because it was on a spot on the tire that wears. They never discussed a plug or patch option at all. The only option they gave me was to change all 4 tires for $450 and it would take 2 hours to complete. I asked for my car back. They must have jiggled the nail in the tire because I was losing tire pressure as soon I left their parking lot. That was nice of them wasnt it?Went to Tom Steele and explained what was said to me about being unable to fix my tire. The receptionist looked at me perplexed saying, Ive never heard of that before. They took my car in and within 20 minutes they were done. They did a patch and it cost me $18.So one place wanted to charge me $450 saying 4 new tires was the only option and the other did a simple repair that fixed my simple problem for $18. Would I recommend Bergers? I guess the real question is, which of these two businesses were looking out for their customer and which one was looking out for themselves?I called Bergers later the same day. I thought maybe they had a company policy of not doing patches for some reason. I asked if they did plugs or patches for tire repair and the lady on the other line said, we do both of those. Hmmm.I dont believe they were looking out for my best interest. That makes me suspicious. I will not do business with them ever again.On a side note, because of the service at Tom Steele, I dropped off another vehicle and the repair estimate is over $600. I didnt hesitate and agreed to the estimate because I believe they are treating me fairly. Thats what a business is supposed to do for its customers.To be honest I dont care where you go for car repairs but my advice is to avoid Bergers.

Great, friendly service as always. Had a question about my tires and directed to Joe in the shop who gave me a very detailed explanation on what was going on!

Oil change tire rotation. Good price, quick service

A good place to have your car repaired

I get most routine maintenance done at this location and have been pleased with the quality of their work. I had a small issue with one oil change where they forgot to put my oil cap back on. They took responsibility for the error and cleaned up and checked the work. Keith Stone, one of the managers, was apologetic and handled the situation to my satisfaction. I will return to Berger for future work.

Service is always good and they back up their work.

This was an unfortunate experience. The appointment I made was not on the book. An attempt was made to sign me up under the wrong person after arriving. The job was to replace and O2 sensor and do a fuel service. The vehicle was left for repair. After around 6 hours a call came saying it was ready. Payment made and left in vehicle. Immediate warning lights. Went back and it was turned off. Left again. Warning light again. Back to shop. On computer...code for Yaw rate....didnt know what that was. Had to study up on it. Oxygen sensor was replaced and fuel service done. Left and took to Toyota dealer. Staff seemed a little disoriented. Wont go back to Berger Not Complete Auto Repair.

Very helpful and quick to make an appointment.

1st time using them. Seem very friendly. I was referred to them a few years ago. I needed to get an oil change on a vehicle I just got a few months ago and decided to give them a try.

Great service. Cheap prices!!