This is by far the WORST Uhaul location that I have ever been. The woman that runs the place Toriell Brown (owner) is such a NASTY individual. She has a horrible attitude. I would NEVER rent anything from this location again. I dont need to rent a uhaul often so I am not a seasoned user of the technology (or lack there of) that they offer. I was not able to get the app to work to finish the contactless check in and went inside for help, or shall I say to chastised verbally in front of a line of people waiting for her nasty assistance as well. I obviously didnt know the process and she was in no mood to assist a customer. After connecting to the wifi at the location(again I dont know the area) after she nastily informed that I needed to for it to work. I was able to complete the check in. I informed them I was going to come back after dropping off my car to get the truck. NEVER once did she inform me that they put the keys in the vehicle. I was under the impression that it work like other car rental programs and my phone was the access key for the truck. I left. I received a phone call from the horrible woman SCREAMING at me about not taking the key. I told her that maybe if she would have taken the time to actually explain the process I would have known, Her response was simply to have a good night with a very disrespectful and nasty tone.I had issues with the drop off as well, and after 40 mins of holding for a rep on the phone was informed that he could see that the issues were the app were happening. I had to send pictures to the CSR because I wanted to have assurance that this woman would not try to charge me for things that were not accurate because not a single part of me trusted her not to lie and fabricate things. This woman needs to find a new line of work because Customer Service is definitely not the right choice for her. I do not recommended that anyone use this location, there are several other in the local area.UPDATE- Check your charges and take pics!!! She has claimed that the gas was at a full tank when I rented it and it was clearly not as you can see from the attached pictures. She then charges me over $4.00 a gallon for gas that was not there. DONT RENT FROM THIS THEIF!!!UPDATE #2 Upon waiting on hold for 45 minutes again to speak to a CSR with Uhaul I supplied the rep with the pictures attached to this review and they did issue a refund for the gas charge that they tried to charge. The rep also informed me that this owner is the assistant manager. They just are frauds all the way around.

DO NOT RENT FROM HERE. MY LIFE AND MY DAUGHTERS LIFE WAS PUT IN DANGER BECAUSE THEY GLUED THE SIDE VIEW MIRROR ON THE TRUCK. I DIDNT KNOW UNTIL I WAS DRIVING HOME AND THE MIRROR STARTED TURNING ON ITS OWN. AFTER DRIVING WITH MY FRIEND HOLDING THE MIRROR HANGING OUT THE WINDOW, WE GOT TO MY HOUSE AND SAW THAT THERE WAS NO SCREW, JUST MELTED GLUE. THEY ALSO CHARGED ME FOR THE FULL AMOUNT. XOUPLE THAT WITH THE FACT THAT THE STAFF WAS 45 MINS LATE AND VERY RUDE I WOULD NOT EVER RECOMMEND THAT ANYONE GO HERE FOR ANYTHING

Stopped in today to get propane for our RV and Simone was super helpful! Thanks so much!

Terrible customer service...The black chick who runs this location has a very nasty attitude. If you hate your job that much..then you definitely need to find another job to avoid dealing with people hands on.

Uhaul is awful.I own a property in forest park ga and have told them many times not to leave their trucks on my property and they still do.

We were at u-haul on 4374 Thurman Rd. And l had a very good experience and the customer service was very good with Xavier Wright he was very happy and excited about his job.

This is a great Uhaul dealer.

I rented a truck on December 13th and it took over an hour to retrieve my uhaul. There was only 1 person on duty. Her name started with an T and last name Brown. I was waiting do long I thought retrieving the uhaul on my phone will help but no. The mileage on the truck was 37000 and the mileage in the system was 3400 so it didnt let me complete the process. I also reserved movers with uhaul for 2 hours but an hour of my time was wasted trying to get the rental I lost time and had to pay the movers additional funds for their service which was understandable because its not their fault. I then requested uhaul refund me of the additional payment I had to pay the movers and they denied my request stating its not there fault. I knew not to go to this location but it was only 5 minutes from my storage unit. Never again will I go here and do not recommend this location to anyone. They also allowed an homeless man to walk around inside the store and he was in people personal space. Its ok that you all let him get some heat but it will he smart if you advise him to not be in your customers personal space.

The manager and another employee laughed and giggled as I came in a hurry because it was raining . I slipped on the blue painted handicap sign and down I went . I took a big chunk of my knee out and was bleeding down my leg. I got one employee after a few minutes of laughter to ask if I was ok. Wrong part of town. God forbid I was bleeding out as I would have been dead before anyone came out to help me up. Perhaps a lawyer is needed.

Had to rent a 10ft. Truck to move pickup and move some items I purchased across town. They are conveniently located off the main street of Jonesboro Rd. The staff is awesome. I went in to reserve a truck the day before, and I was pleasantly pleased by how well kept this location was. The inside and outside was very clean, and they acknowledged the customers that were waiting in line to either pickup or return a truck. Good job UHAUL!

DO NOT use this location nor UHaul at all. I was charged the initial fee + an additional day fee + the final fee. I will NEVER use their services again.It is a complete and utter scam. I initially requested it for another location 2minutes from my house but got a message for this location. I got the truck and had to keep it for an additional day. Mind you the clerk told me that if I go over that they would confirm and charge my card. Instead on the day I got a call from a manager from another location stating he was going to call the police and report the truck stolen after me not answering the phone one call(while I’m moving heavy furniture). He called the secondary number and I spoke to him, informed him, he said ok and hung up. Then I got a call from the store and the clerk asked why hadn’t I called to check in and I was like I just spoke to someone! And she was like you didn’t talk to anyone. Fast forward... I turn the truck in the next day and the clerk says would be charged one price and instead I was charged the initial fee + an additional day fee + the final fee... now with current tech advances why would would your only possible option be to overcharge your customers because of an obsolete charge method when you have a rapid check in app. Which makes me believe UHaul has no concern in keeping new nor old customers. I will NEVER use their services again.

The girl who helped was a very helpful young lady. If everyone provided customer service like this. The world would be ONE HAPPY FAMILY

First I would rather not give bad reviews. This uhaul is not worth it. If you have No other options but uhaul spend 20 more dollars to not use this location. They charged over 1000 on my card It took 4 days for it to be returned. Rude manager gets an attitude and charges my card without permission or saying they would do it. Wrote up a fake contract that is three weeks from initial date. They are incompetent liars and thieves. I reached out to corporate and still no response a week and a half later. Next time I have to find another service when trying to help someone move.

Customer Service is DEPLORABLE!The Short Young Chic with the glasses too worried about being cute than assisting someone who is spending $$Didnt even acknowledge me as I approchapa her behind her computer. In fact she jus walk right passed me and out the front door without saying a word..Think Ill go to Ryder or Penskee for my future Truck Rentals.....

Dyonne (I know Im probably spelling it wrong) but he was the most helpful straight forward person Ive ever ran into...And Ive moved A LOT! Were thinking he owns it because he definitely cares about it. He also cares for his staff as we saw him not let a customer talk junk about his employee...But he did it in a tactful, polite & professional way. I recommend this specific Uhual to EVERYONE.

Waited from 7:00 AM to 10:00 AM today for someone to come and open up to rent me the truck I reserved for 7:30 AM. Very disappointed. They just lost a customer.

I ran into a snag when I showed up to rent a trailer. The general manager, Dyonn Thomas, saved the day. Definitely recommend this location. This is the second time Ive rented from this location and each time has been exceptional service.

Well if you want to rent a urinal for $150.. be my guest... and its not the first time this has happened. I wont use a UHAUL facility ever again. Im disgusted with the smell of the vehicles, the process, and the prices to rent said port-a-potty. Their fix was spraying cleaner into the receiving air ducts... how can you possibly run a business and ruin a customers approval over improperly managing your vehicles. Im not even going to get on the other bs. Im truly appalled and done!

Excellent customer service from both the Devon or Deshon manager and truck handler. Truck was ready as expected and no hassel no fuss employee even gave me better option on how to rent the truck when I get money back two thumbs up :)

I have spent 20 minutes outside waiting for them to open the door while they help the people pull up in there uhaul trucks. This dont make no sense, they dont say nothing to you. We are customers as well and they have a line here. This is down right ridiculous. Never again!!!

I am now a satisfied customer with Uhaul. Thank to the manager named Charles....Charles gave me the best customer service Uhaul have to offer. In the past I had issues with Uhaul but Charles completely change my view of uhaul.....and because of that I will continue to do business with uhaul....Thank you Charles and Uhaul for a great experience with Uhaul.

Made a reservation a few days earlier than the day I needed to pick up the truck. Showed up and the rental place had neither a truck or a furniture hand truck available (as I has reserved). I ended up driving an older truck that they were selling (markings already removed) and had to wait almost 2 hours for them to find and go get a furniture hand truck for me. While they added the time on the rental, it still delayed my day and move. UHaul reservations overbook. MOVER BEWARE!

Worst uhaul experience ever.. Worst customer service and the worst part was that they charged my card twice. Once for the rental then they also charged me for a missing dolly that I never had. Nobody told me or was going to inform me that they charged me for it. I will never use this uhaul again. Needs to be shut down and burned and used for better space.

I recently rented a Uhaul from another vendor and returned my vehicle to this one on Thurman Rd. I thought the place I picked up from was disorganized, but my return to Thruman Rd was delightful. I left it overnight and the next morning they called early to report they received my return and to give me my balance. Thanks for a wonderful moving experience!

The customer service was excellent. I would use this business again. I used the services for six months. I moved from Houston, TX.

Dyonn is great help. I will be back

The manager was rude and disrespectful toward my workers and me. Ive been renting from U-haul weekly for two years and have never interacted with somebody so incompetent as her.

Bad service. terrible service. more than 5 hours in the installation Hidden Hitch Trailer explorer 2015 and in the end they did not have the parts to connect the electric

Rented a car trailer and it pulled great will be renting from this location all the time

I requested a mobile check in, completed the mobile check in, arrived on time, and 30 minutes later, I’m still in line behind 3 other people with one worker!!! This is absurd

Great customer service. Has newer trucks.

Wow the services in this places is nice.

Manager lied about mileage that the car had an about mileage that was driven charge me for 49 miles when I drove 26 never again will I rent from them

Great experience, Manager was awesome!

Staff need better training

They open at 7am an have overnight drop service.

It was great in and out

Nice

Normal U-Haul facility.

Clean and friendly.

Bad service

I received