Camellia, the service rep was hopeful with my service experience. She truly cares for her customers. She make my experience with the service dept amazing. She is a great access to the BMW of Florence team.

Great place to buy car from love Parker my sale associate.

A-1 service! After having a very bad experience while visiting in my hometown (NC) at a BMW dealership to have a tire replaced, Camilia of BMW of Florence made things right! I had driven from Atlanta to NC for the weekend and had to take my vehicle in for a low tire pressure issue (new tires put on a few days earlier) I was not able to have it replaced by the BMW dealership there. Unfortunately my key was left at dealership in Atlanta when my tires were put on and they informed me that they did not have a key to take the tire off. I had to resort to a temporary repair (by my mechanic uncle) to make the trip back home with my 2 young kids. The pressure began to drop on my tire about an hour out, and I stopped to put air in. I made a decision to go to the nearest BMW to have it checked out. Florence was the closest on my route, so I stopped in not knowing what to expect after my experience in NC. Camilla got right on it, was very friendly and showed great customer service. My issue was diagnosed, solution was discussed, and tire was replaced within an hour. We were back on the road and made it home safely! Id recommend them to anyone, and will always feel good about checking in if needed again in the future!!!

Appointment at 10am today for an oil change. It is 12:40 and I am still here. Two stars because the receptionist is nice. I will not be back.

I Had a scheduled service and vehicle control check. Staff was very courteous and professional! As for work performed, so far so good!!

BMW of Florence was very helpful during my car purchase and made the process painless. Coming from out-of-state to buy my vehicle, Rachel was especially helpful providing information/photos and working with me over the phone/email to make me comfortable with the long trip to pick up the car. Rachel was completely transparent throughout the transaction and kept me informed of progress. When I arrived, my soon-to-be new car was perfectly detailed and waiting for me in the show room. The team was a pleasure to work with and I would buy from BMW of Florence again. Thanks, Rachel!

It is SO hard getting in contact with Services! The young lady is never at her desk! What’s the point of having a services person on the BMW side when the person is never at their desk to answer your call! I’m still waiting on a call back from 11:00am this morning just to found out the price to change a head light! Please do better this is not the first TIME!

They will work with you on the price and vehicle. Rachel was awesome.

Just the nicest group of people! Miss Crystal was very patient kind and helpful! Enjoyed my experience here

Amazing experience. Ashok, the sales representative I worked with was very helpful and answered all my questions appropriately. He was very patient and the most wonderful sales person I have ever worked with. I never felt rushed and he gave me ample time to ask all my questions. He was very knowledgeable and I will highly recommend him.

I was traveling and my X5 wouldn’t start after a brief stop. We had it towed to BMW of Florence and they had me back on the road in a few hours. The customer care was exceptional. If I was shopping for a BMW, I would make the drive from Atlanta to Florence to buy one from these wonderful folks.

What a complete waste of time setting an appointment if its gonna take four hours to change 2 tires on my X5 highly recommend going elsewhere

I recently purchase a 2020 BMW 530i. The technology on this car was overwhelming at first however Mr. Dwayne Flax sat down with and showed me the many features this vehicle has. I was amazed how knowledgeable he was.What was most impressive was how he explained his role and that he will be available anytime to provide assistance if needed. Dwayne demonstrated professional abilities thoughout the training session.

I have had a FANTASTIC experience at BMW Florence. Dwayne and Deanna were instrumental in putting me in the car of my dreams. They were patient and extremely helpful throughout my experience. They made my first time buying a car such a wonderful experience that I will never forget

I absolutely love Joel with BMW service. I can always depend on him to be patient, efficient, helpful, and professional! 🤩

My experience with JT in service was awesome. He was polite, accommodating, knowledgeable, and an all around good guy. It was a pleasure doing business there and I will definitely be back for my service needs.

BMW of Florence rocks! My husband recently purchased a new vehicle. The experience was exceptional! Mr. Dwayne Flax BMW Genius, provided an excellent overview of the car features. He took his time and made us feel comfortable and excited about our new purchase. We will be back!!!!

Dwayne Flax,Is such and outstanding professional smart BMW Genius. He treats his customers with great quality services and provides educational insight to help utilize BMW drive system. THANKS DWAYNE!!

Hi My name is Kelly... I would like to Thank Everyone at BMW For the Great Hospitality. My Husband Were very Please also. We Meet an Great Guy Asked for JT. He will get u Straight.

I have owned several BMWs over the past 20 years and worked with dealerships from Rhode Island to Florida. Joel is the best Service Advisor I have ever worked with, bar none. His professionalism and knowledge are unmatched.

An Young Man I Met today goes by the name Of JT.. Were very Helpful and Very Professional.. Thanks I would recommend anybody there.. Great place to go and Would receive great Services.

I absolutely loved my service guy JT. He took in consideration my issue with my 750 and made it his responsibility to make sure I was pleased with my service from the time I dropped off my car until the time I picked it back up!! Professional the whole time!!! Great place!! Excellent service.

Joy and pain, SUNSHINE, and rain. Incidentally was the song that played in our new 2019 SUBURBAN!! THANKS to SUNSHINE yep, thats her name!! She did AWESOME!! TRULY the best, definitely recommend BMW OF FLORENCE, the whole team...and the SUNSHINE 🙌👍👍ask for her, you will not be disappointed! 😊😊

My experience was awesome from the moment I drove on the car lot until I left with my new vehicle! Dwayne Flax was a HUGE asset in the process as he dedicated time to educate me on all the features of my new BMW making sure I understood all features. He was able to guide me and answer all my questions. He ensured I had his contact information and requested that I not hesitate to contact him in the future if I had additional questions or problems with a feature. I will definitely ve conducting future business with this dealership!

Of course, traveling a long distance and realizing you have a mechanical failure is not the best and jovial time to have. In the mist of my problems, Mr. Travis was able to get me in and have my car inspected and give me the results of my diagnosis quickly. No one wants to hear they have to leave there vehicle especially during a holiday weekend because it is not repairable but Mr. Joel did not stop until he found me a way to get my rental which was several towns over because all of the rental cars in the area were sold out. However, the All-Star of this dynamic trio has to be Mr. Brody. He would not leave my side until it was confirmed I had keys in my hand. He also led me back to the dealership to ensure I knew the way. Even though, this event is still ongoing and a bit traumatic; I do not know how I wouldve made it to see my mom who is sick in Charleston, South Carolina without the help of these three phenomenal gentlemen. Lastly, lets not forget Miss Rachel, who did not have to listen to my sobs as I cried about how I was going to pay for the repairs or to see my mom. Additionally, even though I didnt get your name, I dont want to forget the shuttle driver whom offered to help me find a rental car. I have had many cars in my lifetime and Im sure the amount of maintenance on them will never change but my experience at this dealership has been a truly genuine, compassionate, heart felt experience. Thank you, guys and gal. 2012 BMW 535xi.

Today I had a conference call with a BMW Genius at your dealership, Dwayne Flax, and I want to tell you briefly of my experience. Dwayne and I had set a time this morning and he called me exactly at that time. I had been having trouble with the iDrive access in my 330i and Dwayne very patiently worked with me to find the solution that I have been looking for, for a couple of weeks. My problem is solved and I am very grateful to Dwayne and your dealership for exceptional customer service.Chuck Crabtree (purchased my car from you in February)

JT the service consultant in BMW service is awesome. He is always pleasant and courteous every time I call and have service done to my vehicle. He is a pleasure to work with.

Great Service

JT was nice and helped me out a ton. I came in for a tire service and left very satisfied and content ! - thank you !

JT was a fantastic help for my car service today! So very nice and considerate! He deserves employee of the year/month/ etc!

Jt is a great worker and very smart when it comes to answering any question you may have. Thanks again buddy

JT was a really big help and was very intelligent. I recommend him as well as Joel for assistance.

Thanks Jt for explaining everything in detail. I appreciated your excellent service. I will be returning

Jt was very helpful and quick. He answered all questions and was very polite👍🏾👍🏾

JT was extremely knowledgeable, and helpful he was very attentive and his customer service was outstanding overall. Keep up the good work

I will definitely be coming back for more service, Jt helped me and I love his personality, good help.

Jt is helpful. He has exceptional customer service. I would recommend anyone coming to this dealership.

A gentleman named Jt has excellent customer service. He was very helpful. Thanks

Thanks to Jt and the tech Andrew for taking the time to provide me with fast prompt service

JT was very helpful with my service department visit. Highly recommend.

We’ve been taking our car here instead of Columbia because they are the worst and the mechanics always make more problems. JT has taken care of us ever since we came to Florence. We make the hour drive just to avoid Columbia and JT and the team makes sure we are good every time.

A++! JT took great care of me and my X5 today! I’ll will definitely be back for my next service!

Jt is an awesome employee! Love his personality & great people skills.

Dwayne my BMW Genius was excellent with doing my delivery on my new BMW and helping me set it up!!!!

Had the pleasure to talk to JT. He was very helpful with all my questions and very courteous. Keep up the good work JT and the rest of the staff

Joel my guy . The greatest & words couldn’t explain . Anytime you at Fivestar Florence Make Sure you go to him you’ll never regret it . Thank you again my nizzle !

Amazingly professional, considerate and knowledgeable. I had my 6 series serviced, Cam was all the above, he actually went above and beyond the services and kept me fully aware of all services and options, he even pointed out a service rebate. Thank you Florence BMW.

Excellence service!! JT was super helpful and very informative! Highly recommend them!

My Experience At The Bmw was amazing with JT And He Did A GREAT JOB Explaining The Information

Just picked up my car from service and I cant say enough about JT. Very professional and courteous.

Personally attentive and very helpful. JT is a first class service person!

Customer service is awesome at BMW. Especially the help from the guy JT that assist me every time. I highly recommend this dealership

I visited BMW of Florence 4/10/2015, what a exceptional experience. Drake Conner was our sales professional, he was very knowledgeable and professional! John and Jasmine both Sales Managers were great as well! The atmosphere was very inviting and pleasant. I would definitely recommend if you are in the market for a BMW, Mercedes or any vehicle, please let this be your 1st place to look.

My wife came in and received great service Thanks to JT she had a hassle free experience. See you next service visit

Just had my BMW serviced and had a wonderful experience. Joel and JT in the service department were very friendly and helpful

I leased my BMW from here in 2014, and I had a very pleasant experience. ASH is the best salesman I have ever worked with!!!! When its time to get my car serviced, they are always polite as well. I havent had any complaints to make in 3 yrs. They are the best!!!!

Just left the dealership on yesterday with a Platinum Silver 2016 BMW 320i series so EXCITED and the drive IMPRESSIVE!! A special shout out to Drake Conner ask for him by name. Gave us the royal treatment very attentive to exactly what we looking for. :) Class ActT&M Thompson

Outstanding customer service! They have really impressed me with how they handle their customers. Their extra effort to call me after hours, keeping me updated on the service of my vehicle, handling my new car, checking in to make sure I was comfortable was the best I have seen. They made me feel like I was their only customer and a valued customer. Thank you for your efforts throughout the day!

Jt is has great customer service ! I will definitely be coming back if I have any problems in the future.

I appreciate the help from a man named It. He was very professional and kind

Jt is an outstanding worker. Thanks for all your help

This time I went to the Florence BMW to service my car and JT was an outstanding service guy he really made the difference today he was really caring and represented Florence BMW with the greatest service I’ve gotten there since I started dealing with them I’m all in again with them great service thanks for making me feel like family JT

Always 100% satisfied with services, customer service and new service personnel JT. He always kept me informed and very professional. I always recommend friends and family to Five Star BMW of Florence

Jt is very smart when it comes to answering any question you haveHe is a very polite and patient young man

My Contact person was a young man name JT . He was very courteous and attentive to what problem I had with my vehicle, he made me feel like a MVP

I always receive exceptional service with Joel at Five Star! He is always professional, courteous, and explains everything in great detail. I love that I can call about a service issue and hes always available to answer questions. Highly recommend!!

Dwayne Flax at Five Star BMW of Florence has been more than helpful with getting my BMW X5 connected and working wonderfully! He is a wonderful instructor and dedicated professional!

Joel Capps is one of the best! He greets me at the door and always has a smile on his face.. He really tries his best to make the best out of whatever situation your car is in.. lol because I Had taking my car for service.. to make a long story short.. he makes you feel comfortable and secure about the work being done to the vehicle you have invested in....and we have to make sure we invest into the things that have to take us back and forth to work and to wherever we may be in route to on these traveling highways!

JT was very helpful and made sure I was comfortable while I waited on my car too be service.

Jt was very helpful and i will be returning back to see him.

Mr. Lennie was very nice and informative about different products here at Five Star BMW. Any question I had, he had the answer. Also he kept the conversation interesting with different options. I would recommend his services to anyone.

Thanks to the gentle man Jt for assisting me. He was very polite

Just bought my second BMW from Ash. He provides outstanding service. He really goes above and beyond to ensure his customers are happy. Make sure you ask for Ash if you are planning on purchasing a vehicle from 5 Star BMW Mercedes in Florence.

JT is very pleasant and knowledgeable. He made my visit quick and easy!

I had a low tire pressure light on my 2014 BMW 328i a few days ago and wanted to make sure I didnt have a nail in my tire. I pulled into the dealership and wasnt sure where to go to get my tire pressures topped off but made my way to the back and found a technician named Andrew who quickly topped off my tires and sent me on my way within 5 minutes of being there. Havent noticed a drop in tire pressure since then so Im very happy. Thank you five star and thank you Andrew!

Rarely have I ever left a dealership feeling this level of satisfaction and I can not say enough nice things about these guys. These gentlemen, John and Ash, went far above and beyond to find me the perfect vehicle, a 2015 BMW X3 and they truly accomplished this mission. I would highly recommend this group to anyone in the market.

I pray that God continue to bless the employees @ Florence BMW of Florence. After purchasing my BMW which I love. The service Department has gone far and beyond their requirements to keep me happy.Thanks for all you have done (Jessie and Joel).

Came in for some assistance and was greeted by a well mannered young man who goes by the name of JT he answered all of my questions in a respectable way and greeted me in the most respectful way I really appreciated all his awesome service keep up the great work JT!!

Cannot recommend BMW of Florence and Evan Cantrell enough to anyone from Charleston to Columbia to Charlotte (and, of course, Florence) looking for a new BMW. Sale process was smooth and easy, with no games. Found the car (2014 328d) with the features I wanted at another location, and BMW of Florence was able to have it transferred and sell it at a much better price. They even delivered the car to me in Charleston for a very reasonable fee. Will definitely look at BMW of Florence again in 3 years when my lease is up.

Thank You Andrew for the excellent service. He had me in and out in no time at all. Until the next time, Thank You!

Heyyy I just wanna say that J.T. the man to go to when you at the BMW in Florence,SC because he know what he talking about and he do great services with us as well. If you need anything he’s the MAN to go to so therefore GO TO J.T.

BMW of florence is awesome. Especially JT he was very helpful and took care of all of my needs

Excellent customer service. JT was very helpful

JT at bmw helped me out today everything was great with my car service. Appreciate everything JT💯

Thanks so much to the guy JT for his great assistance.

Chris and John were great to work with. Both gentlemen were professional, nice, and no-pressure. Its nice to find a dealership with salesmen as great as these guys! And a pretty new car to go along with it! Thanks, guys!

Joel was absolutely outstanding with his knowledge and helpful assistance, during my 1st maintenance on my 2016 BMW X3. Go see the entire staff at BMW of Florence!!! See you soon Rachel!!

JT is very nice and respectful when on the line and is always excited to help.

JT at bmw service is a real cool guy and very professional. Thanks for your help

Jt in the service department was great! I will return to get my vehicle serviced

BMW owners beware. These people tell lies. You pay for service that they cant give you proof that they did. Mr. Joel can tell you something about your vehicle that u had done 5 year ago but, I call about an alignment that suppose to have been done two days ago at the time I pick it up and he could get me the printout of that. He had an excuse to where it was up stair to be file and someone had to look for it. Call back a few days later and no luck. But finally on other day I got to talk to him and he said that they didnt do an alignment but that what I paid for. Just plain lied and knew from the first time I call him back that they didnt do one. But he chose to lie about paper upstairs. To me its not a honesty dealership. Ill go the extra miles to take it to an honesty independent dealership.

Exemplary customer service was provided by Ash Bhojwani during my recent purchase. This is the second time he has helped my in the purchase of a new vehicle, and he is 3 hours away. He takes time to listen to what you are looking for in a new vehicle. He does not use high pressure, pushy sales tactics. Thanks, Ash!

Great Customer Service JT Dwayne from Bmw Genius & Joel

Thanks JT for your great customer service. He was very helpful

JT was awesome and very helpful. Will return again!

Wasnt quite sure what I was looking for but encountered a young man by the name of JT. He was VERY knowledgeable and a well rounded guy. Jt also displayed great customer service skills. Will reccomend him to family and friends. Thanks JT for your help.

Just dropped my vehicle off for service and Jt made me feel comfortable. Will always come back.

Chris and John were very helpful and friendly to work with. Had a great experience getting my mother into an excellent car for an excellent price. Will definitely be going back to BMW Florence for myself in the near future.

Thanks to the young man JT for his expedited and friendly service

Took my car in for service yesterday Joel was excellent.