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Jeff Wyler Florence Buick GMC
1154 Burlington Pike, Florence, KY 41042, United States
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Jeff Wyler Florence Buick GMC
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da
Review №1

I will keep it short and straight to the point. Jeff Wyler of Florence had a new truck that I was very interesting in purchasing. I took my truck their to be appraised for a trade in. The sales guy Bob was great no pressure. However they really tried to get over on me on my trade. My truck did need to be detailed. I had 2 other dealerships offer me over 6k more than what they offered for my trade in. I was a bit taken, needless to say I would do your research checking with other dealerships on your trade in prior to doing business with them. No hard feelings I was able to get the exact truck I wanted at another dealership.

Ca
Review №2

They did a thorough diagnostic on our engine. They were able to repair in a reasonable time frame. A major plus is we now have 24 months warranty on the work & the car can be taken to any GM dealer. Highly recommend. Special thanks to Jay Turner for his advice and guiding us to Jeff Wyler.

Ma
Review №3

This has been the worst buying experience and I have bought a lot of cars. I am a widow and have 5 kids so I was even worried about going to purchase alone but I thought hey I can at least look. The salesman and manager seemed very trustworthy so I decided to purchase a 2015 Nissan Armada. The day after leaving the tire pressure light came on. I text with the manager which told me to add air and see if it went off. I also started noticing how bad the power steering sounded. On a return trip 3 days later I mentioned it and the gentleman said oh it’s probably just them pump warming up. It has got worse so I had it looked at. It needs replaced. $810 and when I messaged they offered me $250 towards it but I have to pay the whole thing upfront and send them a receipt. Next thing I go out in the morning when it starts getting chilly. I turned on the heat and there isn’t any. Also the day of purchase the remote to unlock the car was fine. Now it works maybe 25% of the time. I have messaged the general manager, corporate, and again the gentleman who I was first in contact with. He replied but was suppose to call me Sunday and did not. No reply from the others. I am so upset. I haven’t even got the 30 day tag off this car. I have 5 kids and cannot afford to fix these things. I thought I was dealing with an honest family of dealerships but there is no way all these things went wrong within the last 3 weeks. I would definitely not recommend buying from here!!

Jf
Review №4

Scott Worst was great to deal with. I found a truck that I liked after months of searching trying to find a deal. Scott worked with me and was extremely responsive and patient and he and I went back and forth all day via phone and text trying to make the deal. I explained to him that I was driving over 2 hours so I needed to have a deal made before I left my house.Scott took videos of the truck specifically to show me areas I had expressed concern in and made the numbers work. I got a good deal on a nice truck and a more than fair amount for my trade. I wasn’t pressured to buy extra warranties or add-one. They were simply explained to me and when I said “no”, that was it.I dread car shopping because of the stories we’ve all heard, but Scott was excellent and made it a pleasant experience.

Vi
Review №5

Looked at Yukon during an oil change and was politely told all SUVs were marked up $10k above sticker due to “supply”. Walked away, way to take advantage of your customers…Plenty of other dealers that aren’t taking advantage of the current situation.Dealer says “we are paying more for trades”…right. There are plenty of GM dealers around that don’t take advantage of their customers. It was pretty evident by the staff reaction in there when the salesman told me he’d go somewhere else also.

Ji
Review №6

The part was ordered and came quickly and the work was completed fast. However, the next day the engine light was back on and preliminary diagnostics indicate an issue with the sensor in the part that was just replaced, so I have to rearrange my schedule again to bring it back in.People are friendly and kind. Not super impressed right now with the work done.

Yu
Review №7

Service area is super clean. My rep did a great job communicating. I’ll go back again.

Al
Review №8

Bought a 2014 Chevy Silverado LTZ Z71 with 95k miles on it. Not only did they work out the price I wanted but offered me a killer warranty on the truck for a small price compared the price it would cost to fix certain things. My Salesman and the gentleman who took care of my Finances (Who had served our Country) were both outstanding men. I’m a younger male and felt as though they didn’t turn me away just do to my age as another Dealership did. Either way I didn’t feel pressured to buy they did a great job of prepping the truck before it was in my hands.

st
Review №9

My service at Jeff Wyler GMC was great. They completed the service under the estimated time.Everything was good.

Me
Review №10

Best service team ever. It was easy. It was fast. They text me while my car was in service. I love that. Bought my car at Jeff Wyler in Fort Thomas will always have my service work at Jeff Wyler GMC Buick. Thanks team.

LD
Review №11

We took our car in. They was extremely understanding of our situation. It wasnt good news but Scott really professional & helped us through the emotions & figure a plan. Thank you

ju
Review №12

If you are selling you vehicle to them, turn around and go anywhere else. I handed the keys over to them on 10/1 and was told 7-10 business days I would receive a check for the difference after the loan was paid off. After 2 weeks with no check in my mailbox, I called and was told my paperwork was misplaced and it would be in my mailbox on 10/22, which came and went. After calling back I was told it may take a few more days for the loan to be paid off/lien released(which was never mentioned when I called on 10/21).After calling back nearly daily I finally received my check on 10/29. Since they took 4 weeks to get my check, the next car payment came out and their check did not account for it. So now I get to wait even longer to get my check back from my bank.Dont do business with them.

Ke
Review №13

I arrived at Jeff Wyler Florence Buick GMC to purchase my vehicle that had just come off lease and Bobby Rose went above and beyond to assure the process was easy for me. After answering all of my questions and getting the paperwork together very quickly, he sent my car off to the service team for a full inspection, and when the process took a little longer than planned, he arranged for me to drive one of their cars home so I didnt have to wait in the store and he personally drove my car to my house once the inspection was complete. I cannot say enough positive things about Bobby. He was very personable, knowledgeable, professional, and enjoyable to work with. I love Buick products and I definitely trust Bobby to help me purchase or lease my next Buick in the future.

Do
Review №14

Very friendly and helpful. Had no problem scheduling. My service agent kept me up to date through the process. Pick up was easy and quick as well.

J
Review №15

Scott Worst was an amazing salesman! He listened and delivered on exactly what I was looking for in a new car, he made the process quick and most importantly he made me feel comfortable during the entire buying process. Thank you Scott! I love my new car!

Jo
Review №16

I took my Jeep in for 4 new tires and an oil change. The work was completed in a timely manner. Outstanding quality and fair pricing.

St
Review №17

I had a very good experience purchasing my new work truck. Great JobI personally worked with salesman Greg Austin.I had been looking for a new work truck for quite a few months. I called Wyler and talked to Greg.They had none that I was interested in. But he took my information and called me a soon as one that I wanted came inThe process was quick and painlessly.I would buy from them againThanks.

Lu
Review №18

Dave was outstanding! Never pushed or made us feel like we had to make a decision. We bought our dream truck and couldn’t be happier.In addition Kenton was just as friendly, profession, and put us at ease during the entire purchasing process!

La
Review №19

I couldn’t be any happier with the service I received from start to finish at Jeff Wyler! Mike H. was such a huge help during the process, and even the tech who found the issue and fixed my SUV explained everything to me in great detail. I would recommend them to anyone. Great service team!

ro
Review №20

Nice and well manner staff got my truck recall fix fast

Ka
Review №21

I would highly recommend this dealership. The staff are polite and professional and the facility is very clean. Justin McElwee and Dave Osborne were extremely helpful and easy to work with. They allowed us to take our time and really listened to what we had to say. If you’re looking for honesty and integrity, be sure to stop by this dealership!

Br
Review №22

I have been a customer of Wyler GMC for the past 4 years. I leased a vehicle, and then recently bought out the lease. Over the 3 years of the lease the service team was always quick, efficient, and excellent. Upon purchasing the vehicle I need to give a special shout out to Bobby! He worked with me on the sale. On the day of the signing, there was a technical IT issue in the system. Bobby sent my wife and I home from the dealership and later came to our house in Ft. Thomas to complete the paper work! He came to us!!! Not we had to drive back out to the dealership, he came to our home ready to complete the transaction. That is customer service!!! Additionally while I had the vehicle during the lease time there was some manufactures defect with paint cracking. It was not due to wear and tear this paint cracked way to early in the life of this vehicle to be wear and tear. Bobby also made this right! He set me up in a similar vehicle while mine was being worked on, and had his team correct the bumper paint no charge to me! He kept in contact and has been a pleasure to work with! Go see Bobby at Jeff Wyler Florence Buick GMC, the guy is just plain awesome! He works hard to ensure customer satisfaction! Thank you.

Pa
Review №23

Was a great place to purchase a vehicle. Everyone was so nice and friendly. And our salesman Scott was the best he answered all of our questions. And worked his magic to put us in a vehicle. If anyone is looking to buy a vehicle Scott is the man to see.

Mi
Review №24

Scott and the service team rock! Took my car to another company that’s closer to me that specializes in radios first and they told me the radio was blown. Then I brought it to Jeff Wyler and found out the radio was fine it was just the amp. Scott kept me up-to-date throughout the progress. Wish I would’ve brought it there first.

We
Review №25

Great teamExcellent in every way.I went in knowing exactly what I was looking for and thats what I got. No upselling, no pushing, and extremely professional.I would recommend Jeff Wyler to anybody who is looking for a good vehicle and doesnt want your typical dealer experience.

Ja
Review №26

3 stars only because they over filled my oil by a half a quart or so. The customer service was great and they have a well stocked waiting area with plenty of comforts and tv. Also were pretty quick for being a dealership. I had an oil change and tire rotation. The first time I went everything was good. I have checked my oil several times, after driving and also after sitting and on different surfaces and it reads the same every time, about a half quart over. The only reason Im not taking it back is because its more of an inconvenience then just draining a little out myself. I would return but I would mention this and make sure they check and I will also check before I leave. Other than that everything was great.

Ma
Review №27

Making the appointment online was fast and easy. Vehicle went in on time and was out fast. Will be using them again.

Ca
Review №28

The service was very good. Not a long wait and very prompt. The personnel was very friendly. I ordered a cargo mat from Buick online which turned out to be quite difficult to install. They installed the mat for me. I knew there would be a charge but $84.50???????? Ridiculous.

La
Review №29

We had a great experience with Jeff Wyler. Calvin and Justin were pleasant to work with. Would recommend to anyone shopping for a car!

Ch
Review №30

First buying experience from a big brand dealership. I didnt have to go through the loan process. But the staff was all very professional and extremely nice. Bobby was easy to work with. In and out in 90 mins. The sales guy Bobby even delivered my new truck to my house.

Ma
Review №31

Issue: we agreed on the price of the vehicle as it sat on the lot, paperwork came back with extra charges for a cleaning, oil additives and a blinking brake light. It did not sit well as we had already agreed on a price. My hope is to inform you as a customer, not to bad mouth the dealership. Overall it was a good experience and I purchased a vehicle.

Gl
Review №32

Calvin was a great person too do business with. Answered all my questions and left me with no doubts.

Li
Review №33

Calvin Smith was excellent at his job. We were very pleased with our purchase.

de
Review №34

Had a great experience. With Calvin. Submitted my requirements to the dealer through auto trader during closed hours on Sunday morning. Received a call shortly after opening and we had the deal done that day. Added a few more requirements for dealer to add on and picked the vehicle up Wednesday morning. Thank you.

Mi
Review №35

Saw the car I wanted online at Jeff Wyler in Burlington. I was skeptical going out of state and to a new dealership, but I should have never worried. Bobby was amazing and took care of me and my family even at the late hour we were there. Ken was amazing and I believe that was the most fun I have ever had signing for a new car. I never had one minute of reservation or doubt. Best car buying experience ever!!! Excellent job guys and I absolutely love, love, love my Jeep! If you really want to know youre getting a great deal and that personal service you really want when making such a big purchase this is the place to go.

Jo
Review №36

Bobby was very good at communicating with us from the start. They were very friendly, courteous snd gave us a great deal. Highly recommend.

Ry
Review №37

I brought it in to have a strut looked at. What I thought was simple ended up being my car there for 28 days so that this service center could ensure not only the safety of me and my family but to preserve the car so it didn’t have further issues down the road. Thanks again Bobby.

Te
Review №38

The service department went above and beyond to accommodate us. We were headed through to TN from MI and our Yukon broke down. The service manager made sure we were taken care of and didn’t miss out on the wedding we were headed to. Can’t thank them enough. Highly recommend!!!

Ro
Review №39

Best service Ive ever had. Great communication with Bobby Otis from the service department about what was going on with my vehicle. They kept my car an extra day to keep looking for the problems that I was having. I will definitely be taking my vehicle there for future services.

Ja
Review №40

Great purchase experience! Our sales person Bill was more than helpful and Tim Bowman made it all happen for my sons first vehicle purchase!! Thanks

Ro
Review №41

One of the worst experiences I have had at a service center. First, I do not like to drop my car off for days and not hear anything, most places call to give you an update. After asking why it’s been days I was told they were waiting for Allstate. I called Allstate and they said it was because they were waiting on a detailed claim.I had to initiate contact every time. Also, they had to keep asking for my contact info, for Allstate’s phone number and other details It seems they should have had. Not a confidence builder.The biggest issue is that they over estimated the cost beyond what Allstate said it should be. I have had extended warranty service before on this vehicle at another dealership and never had a problem with the coverage. Allstate firmly denied their estimates.Wylers service center also gave poor communication. The service rep did not explain charges before asking if I wanted to pay to have transmission replaced - he failed to mention it before that moment. When I asked what the difference would be between the extended warranty covered amount he could not answer an exact dollar amount. When I asked for a breakdown he also could not answer. So I asked for a quote to be emailed so I can understand the charges. He did email the quote but it didn’t even address the other issues. When I spoke to the manager he seemed to dismiss my concerns as well and chose to complain about Allstate. None these things gave me confidence in what their quality of work or trustworthiness as a customer. I chose to decline the work. So in the end, they overestimated, did not communicate well, dismissed my concerns, did not address my service issues, and then charged me $230 dollars for the pleasure of being treated poorly. I would definitely avoid going here for any kind of service but probably purchases as well.

PJ
Review №42

Very professional, extremely courteous, and a wonderful experience with our purchase of a new vehicle.

Ca
Review №43

All the of employees here were super helpful and knowledgeable on everything. We ended up having to bring our two young kids with us, and they even have stuff to keep the kids occupied and happy. We ended up purchasing a vehicle and will definitely be back in the future!

Ta
Review №44

Jason and Staff at Jeff Wyler Buick/GMC went above and beyond to make purchasing our new vehicle as simple as possible! Thank you all so very much. The selling and purchasing process went as smooth as could be. We are two very satisfied customers. Hats off to a job well done. If you are in the market for a New or used vehicle see the staff at Jeff Wyler Buick/GMC in Florence.

AN
Review №45

Mike and Scott are the best in the biz for service. Got our new Camaro in and had it completed in ample time. Known Mike for years and he has always taken wonderful care of our GM Vehicles and my kids. Highly recommend this dealership!!

Jo
Review №46

This is the 2nd truck I have bought from Jeff Wyler I am BEYOND pleased, every sales man was very professional got my payments where I needed to be with my fair credit. Great interest rates on both trucks. Needless to say, if and when I’m in the market again, no doubt I will be returning again to Jeff Wyler. They have a life time customer here. Great buying experiences !

Da
Review №47

Greg Austin was awesome to deal with. He made everything a breeze and helped me out to get the best deal possible. I will be purchasing more vehicles from them and highly recommend this dealership!!

Pe
Review №48

Great experiences with Calvin and Justin when buying our new SUV! Would recommend to others when buying a new car!

Ed
Review №49

I was surprised and disappointed to find this dealership, Jeff Wyler GMC, quoting a price $5,000.00 above the truck window sticker price of an already $51,000.00 price. The salesman, Bill Monhollen, advised they(?) decided to do that since trucks were in short supply due to pandemic issues. He also said, “they are all doing it”, except Ford, who has no trucks.I spent the day vehicle shopping and found no one else marking up their trucks. I find it shameful and morally wrong for a business to feel it’s acceptable to take advantage of the current situation by price gouging. They may consider it supply and demand tactics, I call it for what it is, GREED by someone who feels entitled to take advantage of people. I will not feed their greed by doing business with them.

Br
Review №50

The service at Jeff Wyler is great. However, I spent more than a month trying to get an appointment. The website indicates that their are no available time slots through the end of December and when i tried to call or email the service department i never spoke with anyone and never recieved a return call or email. You need to work on this system. Had i not prepaid for the Wyler Care i would have found somewhere else to take my car weeks ago.

To
Review №51

Got a new 2021 Enclave from Dave Osborne. He was great to work with. Did almost everything via text messages and only had to go into the showroom at the final signatures. Very up front on quoting rates and payments.

Ja
Review №52

I had a wonderful car buying experience. Made the process easy and straightforward.

Ra
Review №53

I bought a 2016 Enclave from here literally a month ago. Made 1 payment. The A/C went out. Went back to have it checked out. They tell me its over 1600.00 to fix it. I contact the salesman who sold it to me and the response I got was I feel.your frustration and offered me a 50.00 off coupon. ARE YOU SERIOUS!!. I hesitated going here in the 1st place because of another bad experience in the past. Now this. I WILL NEVER go back here again.uy.

Wi
Review №54

Great fast service to get new key made only problem I have is once I found original key it nolonger works to start my truck

Ky
Review №55

Very well taken care of. Respectful and courteous with the exception of their difficulty with covid. Was able to turn our vehicle quick with little to no employee because of covid.

Ma
Review №56

We were having a few issues with our Envision as well as needing an Oil Change and Tire Rotation (routine service). The staff who helped us checked as much as they could and was honest with us telling us we would need to come back to have them view on our vehicle for a bigger service. I appreciated their honestly and efficiency. We will be coming back.

Je
Review №57

Charged over $400 more than what was quoted. Called multiple times to check the status of the service one day after expected completion, never got a call back. Had to drive up there and was told my truck had been ready since the day prior. Left the dealership in my truck and made it 1/4 mile up the road before the front skid plate came loose and began dragging across the road. I pulled over to find that only 2 of the bolts remained and had to use bungee cords to secure the front of the plate so I could make it home.The repairs I brought the truck in for seem to have been completed but the whole experience otherwise was not only below expectation but has become a huge inconvenience as I will now have to take my truck elsewhere to repair the damage caused by the ineptitude and negligence of the Wyler staff.

Ja
Review №58

I’ve been having my car serviced (oil change mostly) for sometime. I’ve asked several times to correct the spelling of my last name, not done. The last time I took my car for the oil change, they never called me when it was ready. They put your car in a open spot on the lot after it’s serviced and don’t bring it up to the door when done. You have to hunt for it on the lot. Several times I’ve had to go back in and ask where my car was. For what they charge this is the least they can do for their customers.

Mi
Review №59

Went there to get oil change and tire sensor looked at. Get my truck back to find it has major oil leak and nothing done to tire sensor. I guess I was lucky oil leak was found before I left the dealership. Needless to say I am very disappointed with the service department at Jeff Wyler ! If I could give a zero stars I would .

Ma
Review №60

Scott does a great job staying on schedule and updating along the way. I feel like we are in good hands.

Ia
Review №61

Bobby was great, knowledgeable and friendly and got me what I wanted. Would recommend to anyone

Sh
Review №62

Bobby Rose was hands down the most helpful person I’ve ever dealt with. If it wasn’t for his sincerity and being a genuine person, I wouldn’t have bought a new 2021 Buick Enclave. I was extremely scared but he calmed my nerves and was always available by text or calls. I did a 24 hour test drive and I had several questions and each time he was like talking to a best friend that I trusted in helping me make this purchase. Every person my husband and I came into contact with in the Florence Buick facility was polite and professional. We felt right at home and safely guided into making this work for our family’s needs. Thank you to all that helped us! I will always and ONLY come to this location for this reason.

Ca
Review №63

Wyler always does great job. Efficient and responsive

Sa
Review №64

Gotta tell you, I’ll be coming back here for my next car and every car after that. We worked with Bill to buy our new SUV and he gave us top notch service the entire time. He was super patient (as I can be a bit neurotic), accommodating, and kind. I’d trust Bill to take care of me again. Gotta give a shout out to the great finance team and service department, as well. We’re so satisfied with our experience and STOKED about our new ride.

Ar
Review №65

Went to the dealership looking at a car we saw online, Bobby greeted us directly and accommodated us, they are very flexible, answers our calls promptly. We were looking at a different car and end up buying a better one. Would definitely come back in the future if we decided to get another car.

Ch
Review №66

This dealership is one of the best, if not THE best that I have dealt with in my lifetime. I have previously bought many vehicles at different dealerships and Jeff Wyler GMC is at the top!From my first contact via a phone call, they were nice, patient, understanding, and extremely professional. Then to mention they stayed later than normal hours as I was driving 3 hours to get there just to have a test drive. I finished my paperwork and everything else the next morning. Everyone I encountered was super friendly and very professional at their jobs.If you are looking to purchase a new or used vehicle, check out Jeff Wyler Florence GMC and ask for Bobby Rose, you won’t be disappointed!!

li
Review №67

Had an appointment for an oil change. Car was washed as a courtesy. Thank you! Great customer service!

CA
Review №68

Highly professional. Easy to deal with. Excellent Salesperson--Anthony Daniels- went out of his way to meet our needs and ultimately sold us an SUV we love.

Ro
Review №69

Calvin was great! However it would have been nice to have a second key and fob with my truck. I just assumed it would have 2 sets of keys. The truck I traded in had 2! But guess I am out of luck.

Ba
Review №70

Very nice, fast and friendly customer service. They helped me find the truck I was looking for and was able to secure it for me. Highly recommend!!

Ky
Review №71

Working with the guys at Jeff Wyler Florence Buick GMC was a breeze. Very personable and knowledgeable individuals.Bobby was a great help and I have nothing but good feedback to give. I would buy again from this location in a heartbeat.

Ja
Review №72

Bobby Rose was great to work. I told him what I wanted and he got it for me. A good truck at a fair price !! Stop in and see Bobby if you need a truck or car.

Ry
Review №73

Worked with Scott and he made it very easy on us.

Je
Review №74

Outstanding customer service. Quick in and out process. Very friendly.

Te
Review №75

They are very helpful and are very nice and respectful and there are up front with every detail about there vehicles

Do
Review №76

Had to have the turbo charger replaced on our 2019 Encore. The service advisor handled it well and got me a courtesy vehicle to use while this work was being done. Problem, no paperwork was given to me that I returned this vehicle. I called and asked for this and I was supposed to get an email stating this, but have never received this email. Poor follow-up.

Be
Review №77

Absolutely the worst car buying experience I have ever had. Their actions are borderline criminal. DO NOT BUY A VEHICLE FROM jeff wyler

Sh
Review №78

Scott was very helpful. My computer issue was addressed and resolved in 1/2 hour. Ill be back.

Br
Review №79

Awesome in every aspect of my experience.

Ga
Review №80

Good crew in and out in a day. I’ll take it back there

Ka
Review №81

Excellent experience at Jeff Wyler GMC in Florence. Very decent people to deal with. Highly recommend.

Vi
Review №82

Mixed emotions MSRP has always been a suggestion a starting place for discussion but yesterday I discovered that like with housing and other items supply and demand can drive the price above the MSRP and be nonnegotiable. My starting price was 10K above the MSRP-still stings!

Ta
Review №83

Honestly this was my worst buying experience I have ever experienced! I literally cried during the signing process. The sales man was shady and told them he had talked to me about adding an appearance package to my loan but never once talked to me about it! While signing our paperwork the finance guy started talking about this package that they were putting on the car and I stopped him and said Im sorry, what? I dont want that, nobody talked to me about this! It would add over 2k to my loan! It was to late they had already added it to the car while we were waiting for the paperwork to be ready so now I didnt have a choice. The finance guy seemed surprised when I told him I was never asked or even talked to about this package let alone any of the others they were trying to sell me. We were clear where we needed our payment to be and at this point the payment is now $300 a month more than what we had discussed! The sales guy was more concerned with talking my husband into GIVING him a bottle of bourbon which my husband collects for getting the sale through. The finance guy tried to smooth it over so I do give him props for trying to make it right but I will 100% never buy another car from Jeff Wyler and the shady sales guy ever again! At this point I would never recommend Jeff Wyler in Florence KY to anyone!! Terrible service and experience!! Only good thing is the finance guy!!

Al
Review №84

Everyone was amazing to work with. They stayed late after close to finalize our deal. And worked with us to get our payments where we wanted them to be. Absolutely wonderful experience. Thanks guys!

Je
Review №85

Everyone that help me was so nice and down to earth and cared about there customer time. Recommend buy from this dealership.

ch
Review №86

Went to Dealership for a issue with my Truck and the Service Department was very responsive to my issue.They gave me a loaner car while they fixed my truck. They replaced my Torque Converter. My Truck is running great againThanks to to the Mechanic Greg. he did a fantastic job and was very professional. Great Service

Jo
Review №87

They were able to squeeze my truck in for an oil change. Was greatly appreciated.Thanks

Br
Review №88

Our salesman was Bobby Rose he was great. He made sure he got us the most for our trade in. Overall great experience I highly recommend this dealership.

Jo
Review №89

Had a fun and easy time car shopping for my wife. Love the Acadia AT4!

Be
Review №90

The service department is great to work with now new car sales were not very helpful when I was looking to trade my lease in and eventually bought an Acadia at another dealership because of this. So the 5 stars goes to Service for always knowing me by name and being helpful.

Ra
Review №91

Had the best car shopping experience ever. Bobby Rose worked very hard to find me a car that was a perfect fit for me. Honest, looks for what you need from a car, takes on a personal effort to make sure you are left feeling 100% thrilled with your purchase. Just ask for Bobby, and the rest of your car shopping experience will be an absolute breeze!

Ke
Review №92

My sales rep Calvin Smith was awesome! Easy to do business with, friendly & very helpful. He worked with me to get the deal I needed to get me in my new beautiful Terrain. Very happy customer here!

Wo
Review №93

Used the service portion of this dealership and was called with the diagnosis and discussed these findings with the technician who did a good job of selling his experience and knowledge but did advise that he had exhausted all other options. I agreed to the repair, got the bill and read that the service writer listened to NOTHING of our original discussion including previous repairs at other dealerships and shops and within a day the exact same service code surfaced. In addition the other repairs they deemed critical which I declined were repaired by another dealership costing a fraction of the estimated replacement of parts. While this same service writer called to reschedule me “next week after the tech came back from vacation” I ultimately declined as best case scenario they only maybe apologize for the unnecessary repairs already made and instead diagnose a whole new batch of likely time and money wasting repairs.

Dw
Review №94

Fastest, and easiest buying experience I have had. All the staff were great. I will be recommending them to everyone I know.

Ni
Review №95

Everything was perfect. The price, the quality of the car, the availability of the sales managers...I couldt be more satisfied

To
Review №96

Great experience, personal, very easy to work with

De
Review №97

Had car for it weeks never fixed it. Poor communication with employees and customer

Ma
Review №98

I went to Jeff Wyler Chevrolet in Canal Winchester Friday looking for a truck, they had 2 just like I wanted at Jeff Wyler GMC in Florence Kentucky (Mind you my company has bought 5 trucks from canal Winchester) instead of helping me get it they passed me off to a salesman in KY who acted like he didnt care if he sold me a truck.. after waiting hours for a answer Saturday I asked whats up response ( I am still waiting for you to send information on partners I got two still waiting for the third ) THIS IS THREE HOURS AFTER SENDING 2 OK 1 FAILED WHY DO YOU WAIT UNTIL YOUR CUSTOMER CALLS YOU BACK 3 HOURS LATER TO LET THEM KNOW YOU ONLY GOT 2 of the 3 you where expecting then silence. .Sunday.. you call at noon after there are open for an hour no response you wait call back nothing you call the dealership number there response is ho he is off today. Talk about leaving your customer hanging. Very disappointing with Jeff wyler dealerships right now

je
Review №99

I would highly recommend if you are looking for a new or used vehicle. Dave and Justin were great to work with.

Br
Review №100

I contacted the dealership and made an appointment along with told them the vehicles that I was interested in. They had the vehicles pulled for me when I arrived. Everything was just amazing and orderly to be able to get me in and out as fast as possible.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1154 Burlington Pike, Florence, KY 41042, United States
  • Site:https://jeffwylerflorencebuickgmc.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 859-525-8001
Categories
  • GMC dealer
  • Buick dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Truck accessories store
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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