Prices were reasonable and they have a large inventory. Staff is pleasant and helpful. I recommended Trade it to my mom and shes now a very happy customer.

First time in here, didnt deal with any staff and wont comment on the set up of the place, but. I like deals, been all over town. Found 10 items I was interested in to review prices online (or already knew like video games for example) and every single one was more expensive than buying brand new from a reputable store or going to Ebay, and not just slightly higher but substantially. Save your money.

The Management and Associates all seemed to help one another. It was so obvious that I told the Cashier as well as a Manager. I loved the flow. They were super busy as it is Christmas Eve, but they found time to help as well as keep their cool. Good for you all. Keep it up!

Great service somewhat, some employees try to short change you while others help at the highest they can (which is why they got an extra star). Tried using an online coupon and they DO NOT honor online coupons which is pretty sorry and ridiculous since its on their website.

Thank you Hannah!! For finding that cord. I was searching high and low for that cable and I got it at a great price too! Awesome experience here today. She went above and beyond when she could have just sent me on my way.

The staff are extremely pleasant and helpful. If they’re unsure of something or, even if they are, they won’t hesitate to double check for you. All the staff work together as a team and, communicate well between both, themselves and, the customers. It’s a pretty awesome place!

Employees did not have masks on todayand some of shop

Come in for service and saw 2 employees, one blonde female and one black male. Both acknowledged me but didn’t say anything as to they will be right there or someone will be with you shortly. After that someone finally came by. Do t recommend this store if you wanted great customer service. Do not recommend.

About 10 years ago this would have been the perfect place. Now they only have one location anoverpriced you can walk in Walmart BestBuy and probably get it a couple dollars cheaper. Dont waste your time these prices are outrageous 4 pawn shop and second hand

Staff was so rude. I returned some old things that were dusty and dirty and the manager (black male) and employee (black female) literally laughed at me. Saying “look how dirty this [insert item here] is.” It’s demoralizing to be spoken to. And the prices they give you for selling is robbery. $12 for an unopened product that is being sold for $125 currently is so crazy to me

My whole time there was good as normal. Once I got in line the the cashier had said next, so I walked up and put my items down. There was a man on the far side of the other counter, and he started commenting how he’d been there before I went into the store and hadn’t been helped. The cashier, Hannah, apologized to the man and to me about how the customer was acting. She was very professional about it. The man in line behind me had told the customer that since he had been waiting for a long time to go in front of him, and the customer kept saying that no it was fine obviously our time was more important than his. Hannah and Elena were both very professional about the whole situation and handle the situation very well.

Been dealing with this company since it was called Cash Converters. Put an item on layaway for a friend, went to pickup the item. And they had given the merchandise to the friend without my authorization. Friend didn’t not have the layaway receipt or anything. They were allowed to pay remaining balance and retrieve the item. Can not even get the corporate off to answer phone or get an email reply. Be careful putting items on layaway. Violation of privacy

Its a awesome place to shop I been shopping there for years and all ways had a good experience

I love trade-it. Ive upgraded everything in my house for CHEAP! They have the best prices from electronics to tools, and the staff is very friendly.

Didnt really have what I was looking for had to improvise. With everything I purchased still couldnt get the monitor to work. Decided to just keep it, because for some reason for everyday you keep it past purchase causes your refund to minimize. I just chalked it up as a project.

Went to sell an item that was new never used and they offered me less than a quarter of what its worth . Not even close. What a joke i looked around and priced a few things that i have and know what the going price is. And thats what they do. Offer you just about nothing hoping you will take it then sell it at the going price of new or a few dollars below new. Not worth the time. And extremely rude 😡

Worst pawn shop. They sell a lot of faulty equipment with a no return policy and customer service is very poor not even worth a star. Shop on Bragg boulevard is the worst of them all

You can find just about any and everything you need at this spot. Service from retail associate was good. They could make the place look a little more attractive though. I understand its a swap shop, but make it more appealing

Wish i could give them 0 stars to be honest they gone be friendly wit u when you in the store just to get you to buy something. It’s a female manager there spoke to her over the phone she has an immediate attitude just after me explaining to her my situation. Next time just speak to the customer a little better and u would have single handed earned a bad review. You really put the stamp on how bad trade it is. You guys should change your name to stolen goods landBut i won’t be returning there ever again and I’ll recommend anyone else i know not to go to!

Javon is the only reason I am giving this place 4 star. He was very understanding and helpful with everything. Other than that I would give trade it a one star because of the used equipment they have. I bought a we there for 25 bucks and it did not work on the GameCube games. So we tried another version one wii and it had a game in it and also some plastic object in it which they clearly dont test their equipment and check it at all.

I come to trade it quite a bit I have had good and bad experiences there but today was good . Ms Elena had a lot of customers and a lot going ok n at once even though I was not in a hurry or rush she was very speedy and helped each of the customers in a while organized and speedy fashion. Thank you for your assistance and selling me a great cell phone Im very pleased and satified.

Great place to shop with amazing deals . Most items come with a warranty for free. They let you bring items in and trade them towards other items in the store or they will pay cash on the spot .

Excellent experience... I was greeted upon entering the store and offered assistance. Fortunately I was able to find the product that I was looking for at a great price & it was in excellent condition...

Ms. Elana was very helpful and had great knowledge ofthe item that was being purchased . All staff were very friendly will purchase other items from there.

Everything I have ever bought was in great working condition, prices were very reasonable, staff friendly...love this store !!!!!

Ive been a customer for quite some time now. I only had one bad experience in the 9 or so years Ive been doing business with these folks under a different name. The new location is bigger but not the best looking place Ive seen. The staff seems to change every time I come in, but theyre usually very nice and helpful.

I was able to get in, grab what i need and get out with absolutely no problems

Brought a set of Astro A50 headset which they had in the Xbox case and it had a Xbox base to charge the headset but the headset was blue. I thought something wasn’t right with that color combination but brought them anyway. I should have followed my mind. Whoever sold them switched the Xbox headset with a ps4. I have an Xbox so I want an Xbox headset. Went to return them and the lady think she’s a customer service manager or something (short brown skin lady) charged me a 15% restocking fee, so I basically lost $20. Including taxes for their mistake. Told me it doesn’t say for Xbox on the sticker they put on the item. Didn’t argue because $20!cost them a $300. Sale and a long term customer! My wife was going to purchase a cellphone from them.

I had a wonderful experience with the staff at trade it. I came in to sale a mac and they assisted me through the whole process to ensure that I received the most for my trade in and made sure I was completely happy with the purchase of additional products

Worst service ever. I purchased a phone and extended coverage the phone never worked. I told representative I wanted a refund the manager said it would have to be repaired then maybe they could refund. Total ripoff!! The manager needs training. She told me I should not expect it to work because they are second hand company. I dont know anyone who would purchase an item that doesnt work & wouldnt want a refund. ***Beware of any purchases****

Poor customer service. I called to inquire about an item I saw in the store a while ago. The worker stated that she didnt think they had it any longer. I had to ask her to go look and see. She just left me on hold and never returned to the phone.

They moved to Sycamore Square about 1/4 mile south on the next block. In fact, all 3 Trade-It stores consolidated into this one on or about July22, 2017.Good store. Helpful salespeople.

Great time looking around trade it store. Monique was so helpful and knowledgeable about store and products. I always check trade it first to see of they got what I need before going elsewhere.

I came in today and bought a $375 camera from them. Jenard was the employee that helped and was fantastic. He helped me with anything I could have possibly needed with class and was polite to the highest extent the entire time. Made my time there enjoyable and I will definitely be back.

The cashier Lani was an amazing customer service representative. Trade it has amazing deals on hard to find items. Love going there

Awesome deals and very knowledgeable, Mo was very polite and helpful giving me a great deal on quality. I will definitely be back, Bill

Great service & products. The manager Jovan is very fair & pleasant whenever l encounter him. But all & all the staff is awesome here!!!!

If youre a crackhead with a bunch of stolen junk this is your main money maker. If your an honest person just trying to make a few bucks, stay far far away from this rip off of a pawn shop

DO NOT BUY ANY CELL PHONES from Trade-It. They are ALL stolen!! I brought an s7 from that turned up stolen after 2 months. The phone was locked and unusable. My daughter had a s5 for almost a year and all of a sudden it turned up stolen. It locked and was unusable. Listen to the warning. Buy phones at your own risk. The manager told me we didnt know, sorry, you win some and you lose some. No refund, no store credit, nothing. DO NOT BUY USED CELL PHONES. They should STOP selling cell phones.

I went in to purchase a blu-ray player and got this young lady helping me named Elena. She was cordial and professional. It became really busy, yet she took the time to assit me. I was given a discount on the product I was purchasing and ended up puchasing three other items as well. I enjoyed my time at this store. Cordial, friendly, professional and accommodating staff. Thanks, again, Elena.

Came here to buy a dvd player for my daughter room.... Took it home and plugged it up and roaches came running out of it!!!! After killing them i put them back in they nice little home and took it back to this shop. So I would be careful what you buy second hand.

Went to buy an xbox 360. They had 2 in my price range, but when each one was tested, they did not open. They were broken. So an employee said he would ask if he could get me a better price on the next cheapest one, which was out of my price range by 2 dollars plus tax. I told him how much I had. He came back to have someone test the xbox and neglected to tell us that he was not able to give us a better price. So we spent about 45 minutes in there for nothing. Because they would rather lose a customer than come down 2 dollars plus tax. I would think that a store like that would come down a little just for the simple fact that I was there for so long and was showed 2 broken xboxes. I have been shopping at trade it for years, I will not be going back. The store is far too greedy.

Great service, great prices, great products... cant wait to enjoy my purchase!!

Excellent service and a plesent experience.

Thank you for your kind service Hannah!!! I recommend this place !

Worst experience ever. I took my paid warranty and tv in for repairs on 9/8/18. They had been giving me the runaround since 9/17 when it was supposed to be returned to me repaired. They lost my tv. They finally replaced it today 10/3, didnt even give me full credit for what I paid originally. Still had a year warranty but had to lose it. RIP OFF!!

Great experience. Sold a smartphone and grow lights, they gave me reasonable offer. Service was 5 🌟. Would recommend if selling smartphone.

Stand in line and wait while people after you go ahead of you. Half the employees have no knowledge or training! The manager Kim is rude and disrespectful and does not have the first bit of customer service training! Was told to fix a tire on a pressure washer and bring it back for $125, upon returning waiting in line for 45 minutes while people were being served in the parking lot that pulled in after we did. Made it to the counter and because the cashier didn’t have a clue how to work the pressure washer we had to wait for Randy (who gave us the quote), then Kim (the manager) told Randy not to honor the quote without testing it in the back, however it’d already been tested in the parking lot. My husband started it for him before we left to fix the tire. Randy couldn’t get it himself so the quote was never honored because Kim said not to. (Apparently a company’s “word” doesn’t mean anything!) Wouldn’t recommend this place unless you run outta gas and have absolutely no other place to go because you might stand in line for hours and still end up pushing your car home!

My favorite trade it to go to since it has a good spread of merchandise and the employees are always extremely helpful, nice, and professional. Highly recommended!

I had Recently purchased some headphones that I thought were wireless but they werent so I came back in to return them. An Mya was a big help,she help me find the wireless ones that I was originally trying to get. I appreciate her taking the time to help me out. She was very patient! An thats a plus.

My experience with Trade It went very well, the staff was concerned and courteous. Helpful and understanding of my wants and needs.

Great place for second hand products. Sometimes you can find some amazing deals.

I have sold and purchased a cell phone from your store two times. Each time the associates were able to assist me in a prompt and orderly fashion. I never feel like I am being ripped off when I go to this location.

Had great customer service and really friendly staff. I had no issue checking out their products without too much pressure from the staff.

Liars, scammers, and outright idiots! Will tell you one thing in the pho e and something completely different when you arrive! Do NOT expect to get even 10% of what your item is worth!

Lots of good stuff...Very helpful and friendly staff.

It was good until I got 4 texts every 10 minutes asking for this review

Love the people and good prices

My experience was pleasant and helpful. the store was set up well. The employees knew what they were talking about when I mentioned different products

Trade It is a great place to shop if you want to stay up to date on the latest and greatest entertainment technology but can rarely afford to buy brand new items.

Awesome place to shop. Great assoc. Friendly service.

Excellent service, unfortunately I still have to look for the proper tablet to activate my phone service

Prices are more or less outrageous they charge eBay prices for pre owned but the price is for a new product. They don’t care about how the store is set up it’s a mess! The manager I don’t recall his name but he has a lisp is a complete prick. Looked for 2 minutes for a game for me then just called to his coworker and said “I can go do that cause I can’t find this game”. He had no knowledge of the products so I’m sure he had the game but just didn’t know what it was. There was 3 copies on the shelf (cases) of the same game but he couldn’t find the disc. The games are out in the counter so cannot be stolen. So how do you have 3 cases for the game but no discs. This is my last visit here.

My experience was great. Soon as I came in someone assisted me and told me where I could find everything and they had me in and out

This people are just terrible for business. Very slow response when it comes to emails not to mention they have a very unreliable phone. I wanted a phone from them since they had posted one on craigslist and I no longer want to do business with them considering they have NO RESPECT OF PEOPLE`S TIME WHATSOEVER. THIS ARE NOT RELIABLE PEOPLE.

Had a wonderful experience! Customer service is the best I seen yet!!! Go check them out!!

Stood around at the phone counter waiting to buy an iPhone just now. Three employees waiting on one customer. We walked out because we were ignored. Got our phone on ebay. Sleaziest place ever.

Great experience. Great customer service and everyone was very helpful

It was great they gave fair prices an was patient with me an explained everything.

Do not sell anything at this store...they will cheat you out of your money and make you feel dumb about it! I would give -10 stars if I could

Prices are a little high but they carry a good variety.

Only willing to give you a quarter of the items value

Came here for the first time today and I am very sad to say it was a bad experience. I and my father were looking at the bikes outside when we asked one of the workers to assist us outside. My dad asked him different questions regarding the bikes and the worker acted very uninterested and rude. What really was unpleasant was when his phone rang in the middle of the conversation and he walked away and answered it without saying a word. We tried to go inside again and ask another associate to help us. The man said he would help my dad but when my dad walked away he carried on with someone else. Tired of not be assisted, we both left and took our business elsewhere. The pawn shop we went to down the road was very helpful and had workers that actually cared. I will not be returning here.

Love this place for the most part. Shaq is my goto rep there.

Anit helpful at allwent in to buy a car radio the dude did not know how to hook it up so he walked away i thought he was going to go get someone else so i waited an waited an waited so then i went looking for him an he was bsin around the store so i went looking for someone that can help me an the only person i could find was someones first day of work an she anit have a clue on where to begin so i was showing her how to do it when i guess a manager came over there an said that i anit aloud to touch the stuff but did it in the most ignet way possible

Wonderful staff,great prices.Will be shopping there again soon.

Mo should be fired for stealing money from customers but thats but I am sure see takes care of that after hours never buy any thing from them the sell thing that do not work and refuse to return or exchange them empolyes r rude and management is atrocious will never shop there again and will be telling every one ik about your rude staff and calling the better business bureau to let them know u steal Money so us worst shopping experience of my life

Great workers and very helpful service jaleel and chelly are the best workers

Horrible Service. I was trading in some items so I could buy something in the store. I kept telling the associate that he should pull the item so it would not get sold as it was a good item. He kept saying Nah man, dont worry, dont worry. As soon as we finalized the deal, i went to go get the item and someone was at the register with it buying it. I was livid and told the associate I wanted my stuff back as I was willing to take the Horrid trade offers they give out because I was upgrading. He said that since I signed the reciet, there was nothing to be done, but told me to look around since I now had trade credit for something else. i have spend a lot of money here, but this was the last straw, they have lost my business forever. Do not waste your time!

Sean and Jessica were very friendly, helpful, and hospitable.

Absolutely terrible . We received the wrong disc on 2 of 4 games and the others were unreadable when brought home on the play system. I dont think the employees really care or have concern. Ive never seen one check a disc . Pitiful.

It had everything I needed, as well as more. The staff were great, too!

The guy in the store was friendly and helpful.

Great job on helping find what was needed or wanted

Great service from jovan thanks a lot

Good set up inside stores

Everyone was extremely helpful, great customer service

Great awesome store. The majority of my electronics in my house hold are from here.

Keisha and Kiara are the best!! They know how to treat customers!

The will cheat you if given the chance

Never any problems with trades or buysI prefer the selection at raeford rd but they do have more turnover here

Dont expect much from them when it comes to customer service and expect to be treated like you stole something if you want to return something. One Star is too much.

Always a positive experience.

It was ok but the phone I bought the caller cant hear me

Good stuff cheap!

Dont sell your gold here! Very unfair prices 👎

Very friendly staff, knowledgeable and not harassing or pushy. Like that I actually got to look around.

Good variety of merchandise but overpriced on most of there merchandise

Everything was everywhere, and I constantly had trouble finding someone to help.

Who the hell hired randy