The gentleman that helped us change from our carrier to T-Mobile was very helpful & pleasant, even after he had a nasty customer before us. He handled that customer well & continued on with us with a great attitude. Even helped me so quickly when I came back to have our numbers changed over.

Been to this store on a couple of occasions this week. This gentleman, by name Justice was super. He offered me a 5 star service. A few more of his kind would take this company to the next viable level.

I came to this location to switch a line and add an Apple Watch to my family plan. SCOTTY was the representative that assisted me and I highly recommend her and this store location. SCOTTY was very professional and contacted both her customer service and Apple Customer service to rectify the issue. SCOTTY continued to help with a calm demeanor and portrayed a positive attitude the entire transaction.SCOTTY is a credit to the T-Mobile brand and an excellent employee. Thank you so much for your hard work.Adam

The best customer experience i ever had they were all friendly and understanding . I came in to switch to them, i did that and upgraded my phone for a reasonable price. Didn’t take forever was actually fast especially since i got a brand new phone. I will always come back to this store! I give it a 10 out of 5 stars :)Justice and two other people helped me out greatly

Justice is by far the best T-Mobile employee I’ve encountered! He is knowledgeable, patient, and makes the process seamless and enjoyable. I’ll come back to work with him exclusively from here on out! 10/10

Went into the location today and received the best service from Fred and Justice. Excellent customer service. I highly recommend you ask for them if you go to the location on Raeford Road.. 👍🏾

I called the store looking for an Apple Watch. Justice answered and offered me fantastic service via the phone. I had not intended to go to the store today but when I called, he was super helpful so I stopped by! He was prompt, polite and extremely efficient at multitasking! I will be sending each person on my line to him for their needs and I’ll be returning too! 10/10 recommend the store and Justice!

Levon was amazing. He handled my issue that I had with the upmost professionalism. I would definitely recommend this particular T-mobile store to anyone!

Arianna (manager) and Levon (assistant manager) were awesome! They hooked my mom up and I up with some new phones and watches. They had awesome customer service and made the long process simple. Thank you guys!

T-Mobile has always had good customer service, but my experience at this location on 3/22/2021 stood out as superior. Fred helped me upgrade my phone (which included transferring all the data to my new phone). He was patient, attentive, and well-informed about the specs of my new phone. Yall promote this man!

Justice was outstandingly efficient while assisting with my phone set up today. That is why I love T-mobile so much.

Assistant Manager Was On Point and Extremely Helpful. I would definitely come back and let family and friends to know this is where they should shop.

Justin was great. He got my new phone unlocked when no one else could. Thank him so much. Great customer service. Hes a keeper. Thanks again.

Our representative was Nae and she was phenomenal. She was very knowledgeable about the services, products, plans, and deals!!! She was able to help us decrease our bill with a new better plan than we had. He also helped us upgrade our phones. This was by far the BEST T-mobile experience to date and that says a lot considering we have been with T-mobile for over 10yrs!!!! Thank you so much Nae you are awesome! Manager Minnie was also very friendly, professional, and helpful ......

I was very pleased with the service I received both yesterday and today at this location from Fred, Aariona and Justice to help solve my phone issues.

Great Customer Service... The Employees are Terrific 🥰🥰.. Will Definitely be welcome 😊

Kamilya was wonderful. She helped me get on auto pay, explained my bill and helped me make the payment. She was so patient and professional. She helped me last week with my phone also. She is a great asset to tmobile.

Justice Rushing was the most helpful, knowledgeable, customer service oriented associate I have ever had . Not only were my issues resolved but also was I given a better plan to fit my budget. Thank you tmoble for hiring such an enthusiastic team member.

I was unsure of what I wanted but Levon greeted me when I came in, and then Fred helped me find everything I was looking for. They were both courteous and patient with me since I was so undecided. The manager Aariona was amazing and she let me know about the different sales they were having. Fred walked me through the entire process and answered all of my questions!!! Ill definitely be recommending this location to all my friends and family. Awesome job Kings & Queen!!! Keep it up!!

Fred made my new purchase wonderful. He had everything switched and did not lose my info. 1st time ever. Most stars available for this store and rep.

Mrs. Aariona and staff are the best. Even when it had gotten busy, staff acknowledged everyone who came in. Every question answered and service was fast and amazing. Love the staff at this location.

Levon was a big very big help. He is the assistant store manager and does a grate job. Thank you for your service.

Great customer service. Levon,fred, Kamilya, Aariona. all were patient with switching To new phone. Best customer service ever in one the stores.

My name is Patricia willis and I came into the store I received the greats customer service when I came into the store the gentleman Fred Justice and LeBron all treatred me with respect and with that customer sercixe I will be a customer for 16 more years

Not my first visit. These folks need some Customer Service training.

I enjoyed all the service and professionalism of Fred and Nancy. They were absolutely magnificent. I could not have asked for a better experience. Money and time well spent. Fred was very attentive and knowledgeable about the products and Nancy’s assistance with my devices were a delight for me.

Awesome support, no hassle, no let check. Well informed and knowledgeable with product.

Horrible experience. Had to go back 2 times because no one knows what they’re doing. I had Jump! Which was not used and it completely messed everything up. All I wanted to do was to upgrade. They didn’t take my old phone at first which they should have. Then they never mailed it in to tmobile for credit. They put my phone on an incorrect plan. Charged me incorrectly. I ended up having to ship out the new phone I got to t-mobile corporate and get a whole new phone. It was all exhausting. A total of 4 hours of my life I can never get back. They will remind you, even after telling you incorrect information and taking hours of your time due to their incompetency, to be sure to rate them highly when you get a review for them from T-Mobile. Yeah right...The employees that I encountered, even the managers, were not trained correctly. They had to call corporate multiple times and T-Mobile corporate were the ones who fixed the issues. No one at this location on Raeford rd. could even though they made the mess. Never again. Total nightmare. Oh, and they try to get you to buy accessories you don’t want or need, or, instead of refunding you your money back Push an accessory in exchange instead.

Fred was a very cool and helpful guy. He was also very patient, honest and was considerate of my time constraints.

Kamiya at store 148 was wonderful thank you for your time and patience.

Today I came into this T-mobile location on 8/20 and was serviced by Shanae, who I came to looking to purchase a new phone cause my had just broken. Overall my experience was great because she made the whole process painless and easy, and very quick. She assisted me with finding a more affordable plan that was comfortable to me. I plan to come to this location more often for any future services for great customer service.

Nia and Fred are VERY helpful and professional! Love coming to this location. Thank you

Nay gave beyond excellent service.. she went above and beyond i feel what she needed to do to make sure what I needed was taken care of.. I definitely recommend her for all your needs as a customer.. thank you again for taken prefect care of me today!! 10 out of 10 service for sure.. 😍

Great staff. Went above and beyond to help me get what I was looking for. A+ service.

Enjoy the great customer service ask to see the assistant manager he is awesome!!!

Great customer service!!! Great environment overall loved my experience

Definitely recommend this location they have excellent customer service!

Today my visit was Great. Nae was the young woman who helped me out with my bill and my purchase. She was very helpful, I was able to get me a tablet with a new case and screen protector. Thanks for your help. If you need help and great service, go check out Nae..

After desiring to upgrade for sometime or discontinue my services with T-Mobile, this old lady was pleasantly surprised with my entire shopping experience today. First of all the building and parking lot was immaculate! Second of all the staff was very happy, very patient, and pleasant! My representative was Chris which I absolutely love the manner in which she multi tasked, greeted all customers and her ability to inform me of their latest promos. Through the wait Chris was very attentive to my request and determined which products would be a better option. Thank you Chris; awesome job!

Amazing people, Justice and Aariana were fantastic. New phone in hand and smile on my face!

Terrance was an AMAZING associate! Super patient and answered any and all questions that I had ! He made me feel comfortable with my purchase and held amazing conversation while I waited for all my data to transfer onto my new phone !

Nae and charmaine were very pleasant amazing ladies. My experience was very personable and extremely pleasant. Nae went above and beyond to make sure I was happy with my purchase.

Wasnt looking to purchase a new phone. But was approached by one of the team members their. He made the deal sound so good I couldnt refuse. So I changed phone companies and got a plan for me and my family. But once I got the bill it was double of what I was told I would be paying. No one has been willing to work with me on this. Very unsatisfied and will never use them again. I will also be letting people know about my experience. Never again T Mobile.

Fred and von gave great customer service

I visited the store to activate a pair of iPhone 12 Pro’s and to replace my screen protectors. This is hands down the best T-Mobile store in the Fayetteville area. I have been to different T-Mobile stores in Fayetteville and can say that the employees at this store provide the highest quality of customer service. The employees were very friendly and helpful, responded all my questions, and completed the transaction in a fast and accurate matter.

Nia was very helpful Today and helped me get 2 brand new phones! 5G!

Got great customer service at this store from Levon and Fred

Justice was awesome and super helpful even at the end of night.

Nae was very helpful, she took the time to help me get a virus off my phone. It took a little bit of her time but she was patient. I will be coming back to see her

Great service from these guys definitely recommend

I came very frustrated I left pleased with the service, Very polite, friendly and professional

Today I worked with Nae, she was accompanied by Charmaine. They were knowledgeable about the products. They took the time to make sure I understood everything. Thank you both

I worked with Terrance to upgrade my phone to the Galaxy Note 20 ultra and Im in love with it. Perfect service. 10 out of 10

Nia and Store 148 are always an amazing help!

Great Service and excellent customer service. Aariona went above and beyond to make sure all my needs were meet. I couldn’t have asked for better!!!

Aariona spent hours with us helping us with our new phones. It was a great experience. If you need something see her!

Fred was a great help to me. He answered all my questions. And he was friendly and not pushy. He also told me about another product in case I was interested.

Caitlin was great! Very knowledgeable and sweet! She was patient, thorough and willing to help in anyway she could!! Go see her, you won’t regret it.

I had an awesome experience working with Nae today. we changed my screen protector. awesome conversation. i plan to come back purchase an apple watch.

Let me start by saying that in this world that we live in today we see a lot of tension and unwanted time for the next person, whether its professional or personally. Today, I walked into T-Mobile on Ireland Drive in Fayetteville NC, with a problem with my apple watch not knowing heads from tails what the problem was, out walk this very nice young man, name Terrance, with a very pleasant smile and asked how my he assist me. I begun telling him the problem that I was having and immediately he began to dissect the problem. The situation was not easy, but Mr. Terrance stayed persistence and got the problem solved. If there was ten stars to give let me be the first to give ten and some. Thank you Terrance for being such an access to this company and for having exaptational customer service skills. You are AWESOME!!!!

Tmobile store 148 as a whole is amazing

Worked with kamilya today at 148 the best

Aariona is apparently the new manager at this location and she and her team are AWESOME! Store clean and employees very polite and informative! This is my new go-to store

Justice was phenomenal!! 10/10

Minnie is capable of getting the job done. Shes all about pleasing and servicing the customer. Great Customer Representative. Thank You Much.

Been a Swag a breeze and a awesome experience if y’all need anything from these guys I would recommend speaking with Nae thanks to this guys will be coming back

Excellent service. I was completely satisfied with my new phone. Nae and Aariona were very polite, friendly, and helpful. Nae definitely takes pride in her job. :)

Nia was the best! I am satisfied and i will be back to work with her! Shes an amazing sales person and I recommend her for all my friends! Thank you

Aariona was AMAZING! Ive never had the customer service shes provided. Will definitely be coming back!!

I have to say “THANK YOU JESUS” first! My son from Philadelphia sent both my husband and I an IPhone. I took the phones to a T-Mobile store to get our numbers transferred over. After completion of the numbers being transferred I asked if our phone numbers and photos could be transferred to the iPhone. I was asked if I had any teenagers at home (I guess to set the phones up) I told him no, he said just go into settings. NOW I HAD JUST SPENT AN ADDITIONAL 197.00 in that store. I get home tried to set up my phone with no luck. I became so frustrated. My husband and I went to a different T-Mobile store.....Store #148 located at 4103 Raeford Rd, Mia and Terrence assisted us. They made us feel so comfortable......helped us with different settings, transferred phone numbers, photos, helped set up our emails on the iPhone etc.... they never made us feel that we were wasting their time....they were very patient with us! We did not remember our password for the emails...they showed us how to go in and get a new password. I am forever grateful for Nia and Terrence and #148 Store is where I will go from now on and refer potential customers/others too! Thanks again TM#148/Nia&Terrenceyourthebest#

Charmaine assisted me with the purchase of the 44 Mm Apple Watch. Very helpful, professional and super patient with my limited technical knowledge. Thank you Thank you!

Nia is an awesome sales representative. She was surfing throughout her system looking for deals to assist with my purchase. With the help of her manager Aarionna, this team made my experience special. Thanks again for your help.

Fred has providen me an excellent service and orientation. He is was very understanding. I am very happy for his service.

Scott helped me with my warranty exchange. Great customer service. She was very helpful. Keep it up

Service was fast, I virtually had no wait. Nae was very helpful in helping me decide which service plan and phone types best fit my needs.

Caitlin did a great job helping get me get a phone set up and was very helpful as well as patient. Thanks for the great service!

Went into this store after another store said they could not help me. Customer service is amazing. Terrance got me a new phone and answered all my questions 👌

Nia and Nae were “Thee” best ! I am very big on Customer service lol so wherever I go I analyze customer service and I WILL say these to deserve an A ++ ! 🤞🏽🌹

Fred was extremely helpful in replacing my cracked screen protector! Every time I go to this store it is always a great experience that is why I ONLY use this particular T-MOBILE store!!!

Manager and team member were fantastic! Answered all our questions, explained everything with transferring over, friendly... highly recommend.

Terrance was very helpful and got me in and out of the store with the product I needed. Very nice and knowledgeable about the products in store.

Today i worked with Nae. She answered all my questions and was very helpful.

Fred was a great help to me. Fast & easy, good old school music playing & the employees are nice!

I switched from boost mobile today and Nae was very quick informative respectful and over all a great help in getting me switch and setting up my devices. She needs a raise.

Charmaine hooked me up. Finally team iphone! Best customer service hands down

Came into store 148 in Fayetteville and worked with kamilya and Fred they had Awesome customer service!!!!!!!!!!!!!!

Nae was very attentive to my needs. She took Everyone was very friendly. Exceptional customer service. Thank you.

Nia and Fred were a tremendous amount of help, both are very knowledgeable and patient. They made my experience enjoyable and very smooth! Thank you Nia and Fred!

Very quick and easy! Kel was extremely helpful and polite. He put my screen protector on and it is perfect!

Justice was amazing #broncopride

I was helped by Charmaine and she did amazing. I will definitely back

Took care of me well, great service, and left very satisfied with a new plan. Definitely recommend!

Justice has been a great help

Today worked with Nae, the customer service here is exceptional. She took the time to show me promotions to help save me money.

Shanae gave me amazing customer service helping out with my iPhone and showing me how to maneuver through my info to manage my apps and storage on my phone. Thanks so much for all you assistance you were fantastic ⭐️⭐️⭐️⭐️⭐️

Aariona helped us today with everything and was super helpful. We got everything we needed. Thank you!!

When I got to TMobile I was greeted by Terrance he was very patient and handled my situation fast and percistant he was very knowledgeable and answered every question I had he made me feel very comfortable if anyone needs a phone or has any issues with ur TMobile go and see my man Terrance he will get you straight ....Thank you Terrance

Terrance Did a Great Job & he have great customer service skills

Caitlin was wonderful. She worked very fast and efficiently and was very knowledgeable and helped me with exactly what I wanted.

They were excellent helped me purchase the phones I wanted, and gave great service! I highly recommend to everyone