This store is clueless and unprofessional. Not willing to put in any effort to help the customer rather telling them to call support. I have been working though online support for account set up related and resetting my PIN. This needs to be done in the store with my device. Went in to the store and was told it absolutely couldnt be done and I needed to call. Back to the online call, still need to go the store. What BS! Avoid!

Love this place. The people are so kind. I was having a bad day and they went out of their way to show kindness. Thank you!!

I love this location!! So clean and professional. Jesca was my associate and was very kind and educated in what she was doing. My time was well spent and I got everything done I came in to do. Overall a very pleasant visit at this location!

Staff was friendly. You must try home internet! Saved so much money.

This store was very helpful, wouldnt go anywhere else.

I just recently updated to an iPhone 12. I had two interactions, one when I decided to update and 2 when I received my iPhone I went back to get my data transferred. Both male that helped me were very helpful and everything went without a glitch. It took about 30 to 40 minutes for my phone to transfer all the data because I had so much stuff on it! Appreciate Ivan and the other Male that helped me- wasn’t able to get his name- To me the experience was easy and I was treated with care, patience and professionalism. They knew what they were doing. Thank you

People here got me a new phone. Very nice staff

I wanted to surprise my sister and pay $250 on her phone bill. The young man was great.

Last Saturday I went to the store as I lost my old phone. Henry was so helpful with blocking out my old phone and helping me with my new upgraded phone. He was very nice and helpful explaining things to me. So thank you so much Henry!!! Much appreciated.

Everything was awesome . The staff helped with all the transiting to the new phone.

Had a great experience and learned how much I can save with better deals. Manager Brooklyn and Daisy helped me find a better plan and made it a more comfortable experience.

Helped with all my data transfer. The girls at this location are awesome!

Ivan was so amazing today he took extra time to help me with a new device. Let me know of an amazing offer i didnt know about and saved me at least 15$ on my bill. Thank you Ivan and T-Mobile for being so helpful kind and funny! I give Ivan and an A+ 10 out of 10.

Above and beyond customer service! Thank you! Went into the store to have our phone numbers from another carrier transferred over to our new phones. We didnt have the correct info we needed for a smooth transition. Staff was patient, and was able to help us get everything set up.

I can’t complain about the service at this location. Jesca was absolutely fantastic, will be coming back again for her help.

Home internet is amazing! Highly recommended

This store is great ! Helped with a iphone promo great deals.

Great service . He internet is amazing !

Ourstandding service. Love this store.

Friendly staff, huge help with setting up service. Thanks

Daisy and Brooklyn are the best reps ive ever had the pleasure of doing business with. They spend as much time as needed to make sure Im getting the best deals. This store isnt the closest to me but its worth the travel. The whole store is great, 10/10, I would encourage every tmobile customer to go here!

Great service, highly recommend. Got a new iPhone 12. They helped me transfer all my stuff.

Great store!! Highly recommend Jesca and her Manager Brooklyn. Very professional and kind people.

I received the best customer service Ive had at T Mobile in twenty years with you, Jesca went above and beyond, and with a smile. This experience has restored my satisfaction with T Mobile. Thank you for the outstanding customer service I received.

Daisy helped me with an upgrade on an extra line on my account and right fitted me with some awesome accessories! thanks daisy! will definitely return when my other lines need to be upgraded.

Tmobile home internet! Wow!

He’s a was great help way better than most and it was grrat

Dont use this tmobile. The store manager Brooklyn had no issue committing fraud on my account. Brooklyn added a 15$ month digits line to my account without even offering it to me just added hoping that I wouldnt notice until my next bill I guess. She made sure not to give me any paperwork that had the new digits number on it. If this has happened to you please dial 611 and report this as fraud. Stop taking advantage of customers to hit your sales goals. I will be returning my purchase as I refuse to support dishonest stores.

I didnt go there

Brooklyn assisted me and was friendly knowledgeable and so helpful! Wonderful customer service!

Tried to upsell less data for more money and 1/2 the reliable.

Great service! Extremely nice employees and they answered all my questions very professionally!!

Usually decent service, nice associates. But how does a store that deals with electronics not have an in-store inventory on a computer or tablet? The back room or safe had a time delay lock so after waiting to be helped I waited longer only to be told Whoops, I guess we dont have any more Galaxy S10s in the store. Sorry.

Brooklyn and Daisy took SUCH good care of me! They helped me out with everything I needed and got me in and out in minutes! Thanks ladies!

I visited this location for help with my phone. The 3 girls fix my issues, also saved me money on phone bill.

I went in today to get my T-Mobile Tuesday Thanking which were winter gloves. I was about the 4th person standing in the store. The two sales members were helping others. No one was complaining or saying they weren’t wanting to wait. Not even 5min after I walked in, the demeanor employee, sighed, rolled her eyes, scowled, grabbed a handful of gloves and threw them on the counter. When we asked the size, she showed more signs of irritation and said they’re all small/med. I took a pair. Looked at some headphones but decided not to buy anything because we were treated so disrespectfully.I can get if someone is having a bad day but this woman was way beyond rude.I have been with T-Mobile for 13yrs, have a large account and feel I should be treated better. I rarely go to get any of the Thanking items.I won’t go back to this location.

Staff was awesome, helped with all my transferring and phone set up. Super efficient and helpful.

I was in this store and the people that work here are very nice. Ivan was helping me and he made sure everything was transferred from my old phone to the new phone. He helped me get a table and keeping my bill the same. Highly recommended this store.

Service was bad and slow. It took about 3 hours to get our phones set up correctly. We even had to come back to fix the phone issues. On top of that, Ivan the guy whos doing it had written the review using my phone and name, so I had to edit it.

I will never go through T-mobile for a phone again and tell everyone I know not to go through them either.

Terrible service, Extremely slow ! (Three hours) to set up a new phone and the guy who did it... (Ivan) wrote his own review here and thought I wouldnt notice, I had to edit.

Extremely helpful and friendly! Brooklyn was such a great help to me figuring out my plan and prices! Super thankful!

Both the employees were great and friendly caring and kind. My daughter was given her first phone line and was extremely excited and dad treated himselfas well. Stephanie is the one ill go to for my mobile needs, she was great to me and my child. Very professional 👏

Steffany and the other two ladies there absolutely amazing, they very helpful and knowledgeable with all the products great customer service

Long lines and people waited for so long. Which is not good for social distancing. Customers just keep coming inside the store.

The guy Edgar here signed my wifes name on a new lease agreement. lied stole her paid off iphone said he was only charging her $9 we will be calling the police and making a report. make sure you check your bills. You can tell the writing isnt my WIFES AT ALL THIS ISNT GOING TO BE GOOD FOR T-MOBILE.

In the last month, I bought a new google pixel 4a 5G, got a screen protector, broke that, and ordered another one. My man Ivan at T-Mobile has been there for everything. He helped me buy the new phone, the screen protector, and helped me replace the first one with the new one. Top-tier service every time.

Went in and gave him my new card number and they said okay youre ready its all set up for automatic pay we will be taking it out and then they didnt and then I got charged for and not being paid on time when I went in two days before it was due

I went into the store opened an account and canceled it the same day because the coverage area wasn’t enough for what I needed. They later charged me $520 and then they charged another $400 on top of it and the manager has been contacted a total of 11 times about it and I even duck taped a note to the door to call me and she still refused to Address the issue. She said she didn’t want to hear about it. I would rather use a carrier pigeon didn’t ever go through these people again. I had an account for three hours and now on my credit report it shows a collection agency wants $907 plus a fee and I am currently fighting that in a civil court case. Five times I showed up in person and my wife showed up two times in person. We emailed her three times and corporate headquarters for T-Mobile emailed her twice. I have copies of all of them and she denies ever hearing about this. If anyone from T Mobile corporate office Is reading this I’m talking about the manager in the store that is the cause of this problem. My attorney says that this happens quite a bit with this particular store. Beware of this issue. Go to a different store do not deal with this manager

5 stars isnt enough. I went into this location with my mom earlier today, for her to trade in/upgrade her old phone, switch me from my old carrier to T-Mobile, and get me set up with a new iPhone. We worked with Shayla, but 3 other employees (Chucc and 2 others of whom I didnt catch their names) were more than happy to chime in and offer advice or give helpful tips along the way. Shayla went absolutely above and beyond to spend the time making sure that everything from the screen protectors, to scouring every setting and downloading every update to make sure our phones worked properly and were up to par for each of our custom needs, to even getting me coffee were taken care of. She went out of her way to get to know us personally and figure out what each of us were going to be mostly utilizing our phones for (especially me because Ive never even USED an iPhone before) and really helping to tailor fit our phones and she, again, went above and beyond to make sure we left that store with everything we needed. The entire staff at this location were an absolute joy to work with and the chemistry between everyone there made me feel like I was hanging out with friends, not standing around in a cell phone store. I spent the majority of my time there laughing and smiling and a left with an awesome new phone to boot! Me and my mom are VERY happy with our experience today! Thank you so much for your warmth, patience and incredible customer service. I live pretty far from this location, but if I ever need any assistance with my new phone/service, I would be MORE than happy to go out of my way to come back to this location! Thank you thank you thank you!!!

Very very very very bad everythingCustomer service super rudeHe and she👎👎👎👎👎👎👎I don’t know how’s this gys is apllay for work T-MobileI’m sorry for T-Mobile company

Extremely helpful and very laid back environment to be in. Never had an issue customer service or anything else for that matter. I can definitely appreciate the fact that they act like humans and not robots. Thats a huge plus!

Daisy is the best t mobile expert, she helped me w an upgrade today and it was super easy!! Thank you!

I have been calling there all day and no one will ever answer the phone. I needed to talk to someone about changes I made to my plan the other day and the outcome bill amount is not compatible with what they told me it would be. 40 + 20 = 60...not 98

Called regarding the iphone 12 had bad attitude about it didnt like the vibe .

They manager is so awesome and sweet! I genuinely recommend checking out this T-Mobile!(:

Awesome customer service!

Staff was great, thank you guys for helping me with my upgrade! :)

Great help. Helped with phone to get it working again

Love the atmosphere here! Great customer service!

Helped with set up for new phone, great service

Chris and Chucc were amazing! Very knowledgeable and made my upgrade an enjoyable experience. Awesome team!

I came in to add 1 line to a plan. The sales guys added several free promotions that I said that I did not want and did not ask for. I was told that I could have them removed by calling customer service. These free additions tacked nearly $100 to my bill. I was given the run around by both the staff of the store and the phone support and at this point havent completely removed all of them.On top of this several of the prices i was given were wrong. And the one discounts i was supposed to get was not added and after more time with customer service only received half of it.I have been told that getting anything fixed is a favor because they have a contract. The employees of this store are either responsible for not understanding for the services they sell or how they are priced, or they are willing to completely lie to thier customers to maximize thier sales.Either way dont go here unless you want an overpriced case or charger. Just dont let them touch you plan.

Got a new phone . fast and easy service. Henry was greatp

They helped get important pictures off my broken phone.

Very nice people.

Worst Customer service ever! They reformatted my SD card after I said not to and lost many photo albums and 900 of my most cherished photos. Never even apologized! I cant even tell you how bad this experience was!

I got a SIM card here for a phone I bought online. The trip was much faster than I expected. The staff was great, friendly, and smart.

Huge help getting a new phone, store manager helped with getting everything set, thanks again !

Transferred data quick and easy!

Sabrina gave me the Revlry + for free alls I had to do was pay the taxes, gave me a phone with a case screen protector Thank you 😊 fix all the problems that I was experiencing myself very kind of friendly even when I wasnt understanding the situation and what was happening to my bill

To start off, this review is 100% about this location and not at all about T-Mobile as a company or service.I was recently in this T-Mobile store and have a massive problem with what they have done to my account, and the lies they told me while I was in the store.I simply went in to purchase 3 of the international visitor sim cards for some family members that are visiting me. The representative I was working with wouldnt even look for them and insisted that they didnt exist any more. She mentioned that I should instead just change my plan to the T-Mobile One Essentials which will only remove my Netflix, and will save me $30 on my bill. Along with mentioning that she will simply just set up 3 additional lines for me that I can cancel next month at no cost.She had no promotional material to show me about the new plan and instead just explained that its the same as my current plan just without Netflix, international calls would cost more and my wireless hotspot will be limited to 6GB vs my previous 10GB(I dont think I had hotspot before anyway?). She did not mention that I would no longer have in-flight texting or that my traffic would be lower priority when in congested areas!So I agreed to the plan change and the 3 sim cards as it seemed to be my only option. While the representative was attempting to make the change 2 other customers arrived and she asked them kindly to wait while she finished up my account in about 5 minutes. She then tried and failed to make the change to my account, and instead just gave me the 3 sim cards for the phones, and said she will leave the account open and make the changes after she finishes up with the other customers. She informs me I can leave so I do.That interaction was about 2 hours ago, and I just checked my account and I now have 10 lines instead of the projected 8 lines. Along with my plan not being changed.I once I got back to a computer to review the changes that T-Mobile One Essentials will make to my account I felt lied too!!! I was going to reach back out to the store, but while I was waiting I heard the lady who was helping me tell someone on the phone that the manager isnt in today, and that she will not give out any contact info about the manager.I instead contacted T-mobile support and they were able to resolve all of the issues that the store rep causes, and clean up the lines on my account that I didnt need. Along with informing me that International Visitor Sim cards still exist!

I just purchased a brand new S9. When I was setting it up I put the sim card in wrong and got it stuck but was gentle enough that a small set of tweasers could pull it out. I went into this Claremont Village store for help - they (the only two employees that appeared to be there, a male and female) poked and prodded at it for 15 minutes and handed my phone back to me completely damaged and said there was nothing they could do. The sim card was jammed almost an inch further, the paint scratched and interior of the phone likely damaged by the employees actions. I am out a phone after spending over $900 yesterday. They offered nothing and did not care they had just manhandled and broke my brand new phone. Thanks guys Merry Christmas to you too...

Update: where the Customer service was great when we first signed up when we had problems with our phones not working they were of no help.

Signing up with TMobile has been a nightmare. I was mislead into thinking that I could switch to TMobile and bring a leased phone with me, and TMobile would reimburse the remaining amount I owed for the phone through their Switch 2 TMobile program. This is not the case and now I have a phone that isnt working. These sales reps will say anything to get you to sign up with them. Now I have to figure out how to cancel everything and get my old provider back without it costing me money.

Good store for small place they pay attention to detail

Had a suspect sim card and they exchanged it with no issues.

When employees say something is free it should not show up on your bill. Dishonest

There isnt really anything positive I can say about this store Ive had multiple problems with it trying to set up an account. The employees were not informative and didnt tell me about so many things on my account that another tmobile store had to tell me and get it all fixed.

The free accessories sre not free... they get added to your monthly payment at full price, it was the store manager too.. buyer beware!!

I only wish they would answer the phone every time I call they never pick up

Awful store, employees know nothing and sell products to you they dont have. I was stuck with a tablet after being lied to about its functions, I used it 1 time. Will never go here again

Good vibes and good service!

Usally rude customer service. Dont expect much.

Love this place

Huge help thanks

Really weak customer service

Greedy sales people

Rudest employees in the country

If they helped me well.

Mobile phone shop, service quality is very good!