My personal experiences with the Erie store have been exceptionally good. Sara(h?) & Susan are exemplary management, hands down! I go out of my way and travel over an hour and a half to Erie Pa, because I know that they are going to give me the best overall experience.

The associate greeted me at the door, asked what I needed help with. Was very nice and social. Grabbed my PS5 and sent me on my way. Real good location.

The salesman Sam was excellent! Hayes in the Geek Squad section was amazing, he helped us so much, spent quite a long time getting our new I Pad setup! ⭐⭐⭐⭐⭐!!!

The best buy geek squad installers did a great job on the backup camera, head unit and remote starter. Im very happy with their professional attention to detail. Ill come back for more next time.

Very hard to find any good CDs there.

I had to wait almost 20minutes for anyone to help me. Finally a young man named Daryl came over to help me. He said he was the computer Manager so he would do his best to help me. I bought a Samsung 55in. And surround sound unit which was on sale. Also a surcharge extension outlet. I spent $1500.00. I am not happy with this TV. I just wanted a 50 in. SMART TV. Its to complicated for me as l must return it. Is there anyway l can have someone pick the TV and surround sound unit up please before Saturday 18th. Im not able to do this myself as l am a Senior Citizen.

Its a good store. But couldnt find what I was looking for. I wanted to up grade my phone. Which I bought my old one there. But I guess u cant get Boost mobile there. Used to be Virgin mobile.

We were here for a console sale. They did exceptionally well with how they did it. It wasnt chaos, it was very orderly, not at all what i was expecting. They did exceptional

I have been awaiting my new computer, the Best Buy Business team assisted in my purchase, I affectionately named it Mushu, the little Chinese dragon that came to save the day. I am so glad they were able to special order my hp z book. The razer huntzman collection with chroma color is wonderful.

Ordered online. Pick up was quick and efficient.

The car radio installation crew was awesome. I had my 3 girls with me and it was taking longer than anticipated, so the guy working in the TV section put Disney Plus on for them to keep them occupied. Much appreciated!

The employees were helpful and I was able to get everything I was looking for except 1 item.

Very helpful and nice alot of workers there so didnt have to wait to get help. very clean and organized...Didnt have what we wanted and they were able to order it for us and get it shipped to our house for free...

It was my first time going to best buy. The employees were very nice and helpful.

All these new employees is awesome but ya gotta make sure they have people skills. At least 4 other ppl could have offered their help and didnt just stood around on their phones.

Front is helpful. Signs were posted at door for graphics card availability, so you dont have to pester the staff too much.

If you need computer, networking, AV or gaming gear and you cant wait for Amazon, this is the place to go. A couple of months ago a neighbor had a mental breakdown and in a fit, cut my data line running up the side of my house 3 hours before I had to start work. Best Buy had the ethernet cable I needed to get hooked up so I wouldnt lose time and money.

Love the Store! Nicholas was friendly, and Etremely Helpful Thank You Nicholas !

You can never walk out of a best buy and think you got everything you wanted; theres always something else you see and want.

Always knowledgeable staff, always willing to help, sometimes they cant get stock for what you are looking for, but usually do. Was helped by an associate for over 30 minutes, was unable to find what I needed in stock in any short timeframe but was super helpful and gracious when I said we might need to go somewhere else.

Its ok not bad at all nice friendly ppl very helpful..

Susan the Associate store manager was awesome in helping me find an item I was looking for! Great customer service and Ill definitely be back in the future!

Nice store. Has good amount of things in it. Friendly people

I shattered my screen on my new phone and went in to see if I had any sort of warranty. I did not, and the person helping me informed me that there was absolutely no way to order a new screen or get any help unless I drove to Pittsburgh or York, PA. I drove down the street to Batteries + Bulbs and got great customer service there. They informed me that they can order Samsung screens no problem. Glad I looked around or else Id be taking a drive to Pittsburgh. Ive spent quite a bit of money at this Best Buy and it seems every time I go there, the customer service is awful. Nobody wants to help you and theyre happy to turn you away.

The store is always clean and the staff is very helpful and ready to tend to all needs. The one issue with this location is, literally, the location of the store. Getting in an out of the parking lot can be very tricky on the weekends when it is very busy. (There are many stores and restaurants in the same area) The parking lot has one entrance area that has the only access to the rear entrance and side parking lot so it tends to get somewhat choked when busy. This makes it a hassle to get to the store easily.

Very helpful. Only issue was the last product I bought didnt work so when I brought it in to be looked at they had me make an appointment only to find out that the product could only be returned. So that was a wasted 15 minutes for us. But exchange was fast and easy.

Stopped at Best Buy to see the Geek Squad about out phone they couldnt help but got a number for the company and they were able to fix it.

Staff was really kind to us, had no problems🙂

Fabulous, I did a curbside pickup and my wait was only about 6 or 7.minutes. Pretty easy peasy I say🙂

Wonderful help same person working every time we buy something there lol I think he needs a day off he has sold us a TV, drone and a ninja 🥷 air fryer in the last couple weeks. Completely impressed with the new LG TV we got I never thought Id switch from Samsung 🤯

Had to return a tv that had issues, and they were very understanding. Helped us select a replacement

Love this place but sad the movie selection, as it is everywhere, is getting smaller.

Jeffrey H was a great help in choosing my appliances, so knowledgeable!

Great customer service. Employees very profesional.

Store is set up well. They have all the latest electronics for competitive prices.

Friendly staff up front and in electronics. However I will not buy another appliance as long as the current appliance manager is there. He was really rude multiple times. Bought a refrigerator there and had nothing but trouble, went in another time looking at washing machine and he was extremely rude. So I took my business elsewhere.

The worker at Best Buy was very informative it made my purchasing of a computer much easier

Went to find a 4K firetv and a swivel mount. BAM!! Toshiba 43 inch Firetv and swivel wall mount for under $500.

We needed to buy several televisions, and certainly found the right place.Their no pressure sales tactic is great. However when we did have several questions, the sales associate was immediately available for assistance. There were some great deals offered on televisions, especially the model we selected. Overall a great shopping experience today. I have been a long time customer of Best Buy, and am never disappointed.

Always an adventure trying to find what we need, no matter how much research we do, we find out new information from this staff which is appreciated. The vestibule was a mess, but the rest of the store was clean and organized. New product was being stocked as we shopped. Overall, good shopping experience. Attention to detail could be better.

Any bad reviews you see of this store are from grumpy, snarky customers with bad grammar. If you have a good idea of what you want beforehand, are open to advice from an associate, AND youre polite to those said associates you ask for advice from, then you wont have a problem. I went for a TV with a budget and size in mind, and Keith (a national treasure, truly a great employee) was nothing but fabulous. Ended up having a missing cord since I got an unboxed TV, and the store customer service gave me one for free, no questions asked. Great store and great employees.

Staff is very attentive, noticed me right away & came to my aid. The Associate who helped me was extremely informative & explained everything about your Security Cameras that I didnt know before..

My expectations were pretty low going in but when I asked three times for somebody to help me and nobody ever did its apparent that they really just dont care. So I told them at customer service on the way out and they cemented the fact that they didnt care. Lesson learned pay a little bit more at my local place where theyre happy for the business

I called the store three different times each time I waited to speak to a human for over 10 min. I never got through to a human. I went to the store, at which point I stood at the appliance center for 5 minutes with no sign of help. I had to walk to the other side of the store to find an associate willing to radio for help at appliances. Waited at appliances for what felt too long again. When the employee arrived to help his tone and demeanor implied I was inconveniencing this person. The employee kept suggesting I just buy what I want “online” and “on the website “ before admitting they had not really user stood what I was asking in the first place. I then had to explain to this employee that I just wanted to reorder a product I ordered 3 months ago. I had to explain the solution options to this person while feeling like I was some kind of problem customer. It was very poor customer service.

I like Best Buy. I always buy my Kindles from them.This time wasnt quite as easy as in the past.

Got a good deal on a new tv. Customer service guy Chip did a great job waiting on me

Good service, knowledged staff.

Always treated well and staff is always helpful.

The service was excellent. The staff helped me understand the different options as well as the prices associated with each one.

They provided great services.

Quite busy in store. Was able to find the items I was pricing on my own.

Low stock and employees were standing around socializing with each other instead of tidying up their areas and attrndingnto customers. Just an unkempt appearance overall. Best Buy must be close to going out of business.

I used to always love Best Buy and a loyal customer when it comes to electronics... Their Customer Service is absolutely garbage! After multiple times attempting to talk to a manager I was left wondering if I actually even talked to a manager or just someone with a colored vest.Just as bad as their customer service, they sell electronics that will fail or break and will need to send back to the manufacturer, they will not help you in this matter at all and basically say sorry it will take 8 weeks but good luck. Worst service I have ever seen from a Best Buy.

Still waiting for my phone cover. Thought Id have it in Feb. Not happy cant blame Best Buy exclusively because they ordered it from armour edge glass screen.

If zero stars was an option I would give zero. Called at 6:20 nobody ever picked up the phone now the store is closed. I know that the store is not that busy that nobody could pick up the phone in 40 minutes. Not even a pick up the phone and say may I place you on a brief hold just absolutely comical and ridiculous. This is an issue that they have frequently as you can see it several times throughout the reviews and they just dont care about fixing it.

I asked a female worker a question about a washer I was trying to purchase she got mad with a fake smile because I asked her another question and she said hold on let me get someone to help you no one never came... And the other day I was shopping here for a PlayStation 5 a male worker got loud and said order it on eBay we dont have any in the store and walked away real fast, I dont know what happen they use to be nice here now they are rude.

Best Buy always has the latest technology at reasonable/comparable prices and friendly knowledgeable staff!

Very nice place helpers meet you at the door if you need help very nice very informed people love this place will definitely go back

Always good shopping tech here.

Very helpful lady in there she helped me find a universal remote but instead she showed me a roku streaming stick thank you I hope this helps

I was reminded why I don’t shop at Best Buy when I needed a new/cheap cell phone while my iPhone was being repaired. The cheapest listed on the website was $70. The in store sales guy explained that the online advertised $70 phone was actually $110 with activation. When he had trouble with getting the pricing to work he found that he can only honor the $110 pricing with a two year contract, otherwise it’s $180. He said it was in the “fine print” which you had to click to see. Classic bait and switch from a dying store that can’t go out of business fast enough, for consumer sake. I went to Verizon and got a much better deal trading in my old iPhone for the iPhone 12.

The salesperson in appliances (young lady) around 12:00 and 1:00 pm. Very rude!!! Lost not only a sale of washer and dryer but also refrigerator and dishwasher. Where has customer gone. She could have care less rather we bought or not. 04/15/2021

Associate took the time to answer our questions, never felt rushed.

Nice set up. Stuff wasnt in stock that I needed buy staff was helpful.

Good quick service, helpful staff.

I was in and out within 10 mins. Found the perfect HD 4k Smart TV. Killer price. The guy was so polite and honest

As always great to have a best buy close! From A-Z sometimes a hassle to get checked out but great to be able to get computer, gaming, tv etc parts!

Best service Ive had at any best buy, guy who talked to me was funny, on top of that they had collectibles which very few stores carry anymore.

The best buy true name sake.

Staff is friendly, fast, and always there to help! Thanks for being a great team!

Great customer service!!

They answered the phone quickly when I called and were able to answer my question about recycling electronics, which they do. I took them, dropped them off later that day, which was a simple process

They dont get there orders on date!!

First off, usually the service in their is beyond great. Usually such wonderful employees. And they all were today except the one girl that helped me on computers. She was not very nice and made it clear she would rather be anywhere but there. But other than that it is usually a great place with friendly and helpful employees and with very reasonable prices.

Great customer service and staff was very knowledgeable in all aspects.

Super helpful and kind, helped me get a new computer after mine broke even though i forgot my receipt

Shopping for kitchen appliance. Greeted by team member, but not hounded. Once we decided, the best possible price was obtained and we were on our way. I was very happy.

Great place prices are sumn diff tho lmao

They have tons of expensive toys and equipment to check out. Very knowledgeable employees working there. I had a question about a printer and had no troubles getting an accurate, informative answer. Keep up the good work! 👍

I was there today and they do NOT sell all region dvd players...was told to order on line

Spent an hour on hold just to get hung up on for tech support(never spoke to an associate, the line rang and went dead every time it seemed like someone picked up the phone). All I needed were model names and compatibility info I couldnt find anywhere online. Wasted my time and Im here still looking for an answer to my problem.

Had exactly what I was looking for, good service

Had an order that I needed picked up and my daughters boyfriend was going to be near the store so wanted to have him pick up my order. Spent over an hour on hold between 3 separate phone calls to see what I needed to do in order to allow him to pick up my order. No one ever answered the phone so I had no idea that all I had to do was add him as friends and family on my account for him to pick up my order but he found this out when he got there. Trouble is it takes an hour for him to be added on. Now I have an hour and a half round trip drive to get my order because evidently bestbuy Erie is incapable of picking up the phone. There customer service isn’t bad, it does not exist.

Nice store and customer service was great

No body was around to ask if the charger had the proper adapter included which it didnt

We went in looking for a laptop and had a lot of questions. Was impressed with the service and bought exactly what we needed and feel confident with the purchase.

Its a nice store, friendly assocuates.

They are always so helpful.

I want to share my great experience with Bryant Black Verizon expert. I was on vacation in Florida when my Samsung Note 20 decided to stop doing what it should do. I live in Fredonia New York so I was on my way home from Florida and decided to stop at Bestbuy in Erie to see if someone could help me. My phone was actually useless to me. No Google no email and all my apps were crashing. Bryant with extreme courtesy greeted me immediately as I walked straight into your store at the Samsung . His extreme knowledge and expertise completely fixed my phone. I will be back to Erie Bestbuy because of Bryant Black Thank you Kerry Murphy.

Can never find anyone to help you. Most walk right by you. So always have to walk to front to ask for help

Great service and awesome deal on my dishwasher

I met 2 different salesmen in different departments. They were both incredibly knowledgeable. I had a great many questions, which they patiently answered. I learned a LOT in a short time about laptop and remote starter. I will be buying a laptop in a short time at Best Buy now because of what I learned. Thank you.

Didnt have what I wanted didnt seem to care

Excellent staff, very helpful and one of the best stores for electronics and new age appliances

I keep giving best buy chances but they just cant keep up with the times and fix their systems. I bought a new galaxy note 20 ultra and was going to trade in my old note 10. Well l, as a customer you need to turn in your old phone before you can get the new one. I have about 210gb worth of data on my old phone. Guess how long that will take to transfer. In the past it has taken me at least 5 hours. Canceled order and will be buying online from Samsung directly. They are no nonsense. Lost a tech customer for life

Nice worker... little $$$ but nice thing

Is sales lady help me and Im 77 and I think she was great I bought a firestick

I have a medical condition where I cant breathe if I cover my face I was treated very rudely and they refuse to help me I suppose they are also not helping people in wheelchairs. Clearly in violation of the American disabilities act!

Came in to buy laptop. Got there just after open. First person in computer area. Every person I ask for help says he is with a customer. After an hour and a half of no help I left.

Got what I went there for, all the stores in the surrounding area were sold out, but not best buy. Staff is helpful, but you have to find them first.