Horrible customer service. I called and said I wanted a mower told them I would be there in 20 min. I get there and they tell me they are holding it for someone else. I will never come back here again.

Very helpful and patient.Thanks for your help!

Kmart will buy the store Walmart when I leave pack over things and moved into Sams club Sams club out of business Walmart will be in Santa Claus building in Erie

Really nice experience friendly employees very knowledgeable

Waste of time... Poor selection outrageously high prices

Went searching for a clothes washer that we could get that same day. This is the only store that we were able to get it and it’s because they were nice enough to sell us the one that was on the floor! Very friendly and accommodating.

Knowledgeable staff, very helpful, no waiting for someone to assist and answer your questions. Visit went well.

Attentive staff no real sales

My husband and I recently visited this location and were interested in purchasing a washer to match the dryer we recently had purchased at Lowe’s.... the washer we needed to purchase was not in stock and could not be delivered until late January but ur staff was phenomenal and decided to sell us the floor model which made us ecstatic... you have an excellent staff who really care about making the customer happy

The gentlemen working we knowledgeable and kind. They were not pushy and were even kind to us before and after we went to check other stores to compare prices! I think they secretly knew wed be back! We are very happy with our experience and purchase!

I would highly reccomend buying at this location and from the team here. We have bought three appliances and each time have been impressed with the professionalism, knowledge and commitment to customer service of the entire team. From the person helping on the sales floor to the delivery team our experience has been excellent each and every time.

Was very happy with the service I got there. Jordan was very helpful in finding what I wanted. Will come back again. With people like Jordan I enjoyed shopping there.

The customer service here is top-notch and the employees are always eager to help out. Highly recommended!

I went to the Sears Home Store to buy a replacement blade for my Craftsman edger. They did not have the blade in stock, and the salesman said that his computer would not let him order the blade. He told me that he didnt know why he could not order this blade and didnt know when he could, if ever. He gave me the Sears parts direct website to see if I could order the part myself. I didnt want to order the part on line since I didnt want to pay for shipping and I wanted to see the blade to make sure it was the right one.

Just bought a fridge from here, the salesman I worked with was very helpful. It was delivered within a week and I am very happy with it so far. I plan on replacing my washer and dryer soon and will be back.

Very Happy with my experience at this store. The staff is friendly and very knowledgeable. They treat customers with respect and seem genuinely happy to help you. I will definitely buy from the store again.

Disappointed in service and selection. Needed a washer (yesterday) and salesman didnt know if the one (Kenmore) they had would be compatible with the my dryer(also a Kenmore), wasnt in stock, delivery charge, hall away charge......ECT. Customer service has gone by the wayside.

Customer Service is the best. The owner even came out on his birthday to help me set up my new lawnmower. Stop in for quality products and service.

Very helpfull and knowledgable staff. Took great initiative to make sure I left with the product I came for. Thanks guys will definitely visit again.

Very helpful. Great selection. Staff is great. Helped my mom and I find everything we needed. Will return for future purchases!

Ordered a tool set online and picked it up in store. Nice selection of tools and appliances. I waited for a short while but not too bad for a few days before Christmas. Friendly staff and a clean store.

Great experience. Brian was excellent and very knowledgeable about merchandise.

They were so helpful and were able to find us exactly what we needed and even found an option on sale! Would highly recommend going into the store for anything tou need!

Do not buy craftsman or anything from this store. Customer service is non existent and craftsman is Junk. Bought a $900 snow thrower and used it 5 times. Moved down south and gave the snowthrower to my parents. Went to start it up this year and it will not start. They won’t come to your house to repair it they expect my parents who are 70 years old to lift it it in the car to take it to the store where it will more than likely take 2 months to fix It. Brad the owner doesn’t want to talk to the customers. This is exactly why sears is bankrupt and going to close all stores in next few months.

My persnal experience with Online Purchase from Sears OutletI had the worst experiences shopping online from sears/sears outlet.I bought a smart ac window unit (Kenmore) from Sears Outlet. My order got confirm and ready to ship (got an email). I was happy with my purchase after two weeks of search. However a day after, I got an email from sears that my purchase got cancel due to someone bit my price (not true). I got surprised because it was not a bid. Anyway, I called Sears customer service and they told me it got canceled because it is out of stock (Checked their website it was available). It is when they withdraw money from my account. I mentioned it, they said it going to back to your account within 7 to 10 business day (funny). I asked if I can speak with their manager. I found all of them are busy (No idea why, maybe their website had a problem). The manager called me and apologized. He told me it is their policy. Their policy is “once the item is not available from the fulfilling store or warehouse, we need to cancel the order. We are unable to transfer the order to a different warehouse or store as well as we are unable to change the item on the order.” So, I can say Sears customer service works in favor of sears, not the customer. On the hand, had an experience with Walmart. The customer service called me and try to get sometime or direct me to another good.FYI: I asked from sears hometown store and they told me if I leave deposit, I can go pick it up later.I expected Sears be more gentle and actually help me by going an step ahead of verbal apology.Anyways, I wont trust them anymore and folks be careful with with sears online.

Always enjoy going there. Staff is always willing to go above and beyond. They know their stuff. Love to support the local, little guys!

Very helpful

Staff was very knowledgeable and helpful in being able to answer all questions aked of them.

Awesome store! Outstanding staff and prices. Will be back!

Awesome place ... fast and knowledgeable service about tools .. brad one of the workers super helpful

Good place

Great store and rxperience. Owner Brad Durst was a great help in helping find the answers needed when purchasing a new lawmower. Couldnt be happier.

Awesome store. Great prices! Great customer seevice

Fair prices you have to really look up by the driver license Learning Center but you got to love your deals

Replaced my ratchet with a more expensive one since mine wasnt in stock. Fast, friendly, excellent customer service.

Clean, friendly, knowledgeable staff. Great place to shop.

Bought all our kitchen appliances here, great to deal with!

Friendly knowledgeable staff big variety low prices

Great service, always willing to help and find exactly what I need

Very knowledgeable and helpful people. Same prices as the big box stores where you get no service.

I asked the Gentlemen in attendance if he might have a garage door opener, he said yes they are right over here. Nice & clean, very courteous.

Stellar customer service From Scott Gee

They have a great selection.

Love this Store Employees are very Nice and Helpful!!! Answered all my questions!!!

Middle aged guy changed demeanor when I wasnt gonna buy anything but helped kinda okay in the first place but when you say thank you for the help he just rudely says yep.

I don’t really like it. I nickname it “Sears Express.”

Good place to buy appliances

Good prices on appliances.

Great place great people

Sears store, is a big kids store, all the right store, with all the right stuff

Awesome customer service!

Surprised to find that store. Mainly large appliances. A wee bit pricey.

Sold me the wrong part!

Awful service, Im never coming back!

Havent been there

Just like a small Sears as far as tools and appliances

Always helpful!

Very satisfied

Last gasp of a empire

Prices high side

Good

Friendly staff

Fair