My family has been coming to this Verizon store on Palisades Ave for the past couple of years. The service and respect the reps have shown us goes beyond my expectations. Thank you to Steven L. I highly recommend this store.

My new Galaxy phone stopped working suddenly! In the past going to a cell store was torture... and like talking to a wall.Today was an amazing experience!Deborah Mckneil Addressed the issue and was so helpful! This is the best Verizon store for all your needs!!!Thanks Deborah!

Thank you Verizon! Steven was very helpful and efficient with upgrading my iPhone. Will be back for my next upgrade!

Steven was THE BEST help. He was so patient with me and got me the best deal on a new iPhone I didn’t even know was possible when I only came in for a repair. So now I’m leveling with the latest model for more than half off. I feel like it’s Christmas. Everyone in the store was so sweet and attentive, working together to make sure I understand and was happy. Thank you guys so much !!

Not a corporate Verizon location. Just an authorized dealer. Very useless. Wish they would update their store name to say Authorized Dealer so people don’t waste their time driving here.

Yunus OZDEMIR did a really great job with our phone buying process. He amazed us with his courtesy and knowledge. He helped us with smiling face during our shopping. He answered our all beginner-level questions with patience. He has definitely gone extra mile. We will absolutely shop with him again.

My experience here was great! Steven was the best solution specialist ever! He set up my entire phone and helped me with any questions and concerns I had and remained patient and courteous then entire time!

Very pleased with the service given my friend and me. Steven was patient, pleasant and. Extremely knowledgeable. Never rushed us and willing to take time explaining phone service and programs.

Steve was kind enough to help me after my phone and wallet got stolen. He was so attentive to detail and got me set up right away seamlessly. I will be coming back here for all of my phone issues.

This was an amazing experience and not all Verizon stores are the same. This Verizon store in Englewood, NJ provided my wife not only with a new phone but copied everything across and guided her. Debbie was superb and is an asset to Verizon. Use this store and not the store in Edgewater. This is what customer service is all about.

Steven was an amazing help! Very professional and friendly! highly recommend asking for him when you need help!

Yunis, Jay, and Steve are some spectacular fellows. They were knowledgeable, charismatic, and extremely patient as they helped me purchase and set up my phone. They also showed incredible teamwork, helping each other out most kindly when the fellow who was relatively new to the job requested assistance. Excellent customer service in a well kept and pleasant store. I felt right at home! Great job, Lads! Keep it up!

This place has the best customer service. Steve did a great job upgrading my phone and getting me the best price available. I highly recommend!

So i purchased a phone thru verizon online i made the hole process trying to carry on my phone number to them, so i completed everything online i paid for it and its been 3 days and i was not able to pick up the phone i went to the store 2 times, and they couldnt give it to me because of a supposed pin number that i never got or created when the order was completed they sent me an email saying that all i needed to pick up the phone was mi goverment id.But not only that the didnt even know how to create me a pin or how i could that pin or who to call because that department over the phone that creates it is closed all the time. so i got in the phone after i left this store with nothing i called verizon customer service and i was on the phone on hold for like 40 minutes and then when i got to talk to a rep. after 40 minutes explaining myself again he couldnt figureout how or why i dont have a pin to go pick up my phone that i already paid. SO thats how verizon looses a new customer i just cancelled everything and good luck guys! and verizon.

Spectacular service. Appreciate the patience.

This store is awesome. Very helpful to an old lady (me). They got me through the customer service calls I needed to switch my account and update. Sold me a phone that met my needs and set it.up. My phone was hacked a few.months later.and they solved it promptly. Great people that can solve problems! Shop here!

Went in to upgrade my phone and Steven handled everything. Didnt have to do anything other than sign in my email. Service was extremely good and he was professional. Would recommend this store.

The store staff was really kind and try to do her best for solving my issue.

In Sept 2020, the salesperson told me that I would receive $150 per line when I transferred my service to them. I asked him as well as another salesperson three times to confirm that I would be getting the $150 per line as I was transferring five lines over. Both confirmed that I would get $150 per line ($750 total), no cap. In October, I called Verizon to check on the status of my $750. I was told to check my email as the “reward” would be a digital reward sent via email. I called again in November for the $750 “reward” and was told that it would follow “soon”. I called mid-December and was told that the order for the reward was never inputted into the system by the salespersons at this location or any of the other customer service reps that I spoke to previously and that a rush would be placed for the reward and that I should have it in a couple of weeks. I called today to follow up and was told that no such reward is available to me because the $150 per line was only applicable if I bought new phones for each line. In the three months that I was chasing them down to honor the money promised to me, not once did anyone say that to me. I was on the phone for an hour and chatting with Verizon for another hour and no one could resolve this favorably. I feel that I was promised this money so that I would open the account with them. I am extremely disappointed and will be cancelling my account and going back to my previous carrier and will be reporting Verizon to the Better Business Bureau.

One of the employees, Steve, helped me with a new phone purchase, and in the process, figured out that I could get a better discount on my existing plan. He also meticulously confirmed that everything transferred to my new phone correctly. Thank you very much for great service.

Steve was an amazing salesperson. He was extremely helpful and patient. I appreciate his service. I highly recommend him for your wireless needs.

Verizon Englewood staff were very helpful & friendly!!! Steve was the best and he helped me get set up easily! Hell go far in whatever he does! Highly recommended A++

I had a wonderful experience at the store. Both the manager and the staff were extremely helpful extremely accommodating. I did not know what the hell I was doing and they were incredibly patient and so kind and polite

Where to begin, the first interaction with Steven was amazing he was extremely personable and willing to help, he resolved my issue while also making me feel heard and thats not his job, that is an example of going above and beyond, thank you Steven and to the workers, if you want to go somewhere and get the job done and have some fun while getting it done contact this store!!!

The tip of a lightning connector had broken off and was lodged in the port on my iPhone 12 Max Pro; charging was no longer possible. Steve immediately recognized the problem and was kind enough to see if he could do anything to remove the broken off piece. Lacking the proper tool, he was unable to remove the fragment,, although he tried for several minutes. He suggested a nearby phone repair store and the piece was successfully removed. Alls well, and I really appreciated Steves gracious attitude and desire to be helpful with a problem that was not of Verizons remit. Thanks so much for helping me solve my problem!

Very convenient and friendly staff. They offered promotions that I wouldn’t be able to figure out myself. Yunus helped me, and I left the store happy.

Steve did an amazing job adding new lines to our account, he was very friendly and informative! Please see him for all your wireless needs!

We’ve spent over a month speaking with Verizon, fixing our bills due to this store’s incompetence and overpromising owner. Our whole experience here has been of deception and negligence. Yes, we were given “friendly service” but it doesn’t mean much when you end up paying more in time and money than just going to an official Verizon store. We came here trying to help a local business, but wow what a mistake. I hope all the reviewers do a double check of their bills because they may be in for a rude awakening!

Steven was amazing. Patiently helped with replacing bad phone, calling customer service, and getting me out the door quickly. I will shop nowhere else for phones.

BEWARE!!! I went to the the store at the end of December 2020 to get upgrades for 3 phones. Two of the phones were not eligible for trade-in. I asked if there were promotions if you were not trading in your phone. They did not know of any. I told them about a promotion that Verizon rep had told me about on the phone. They said that they will give me that promotion. But when I checked my account after, the promo was never applied! I also traded-in a phone and that was not entered either. These promotions added up to about $1,000 for the 3 phones that they had not applied!!! They also did not include a sym card in one of the new phones! They are very dishonest and do not know how to do their job correctly! I am not going back to this store again!!!!

Steve helped my mom and I upgrade our phones and did a great job telling us about the promotions and helping us navigate the switch from our 8s to the 12s.

My husband Elvis and I bought an Ipad from this store for my son and we received great service. Very pleasant and attentive staff. Yunis helped me out a lot with another inconvenience I had with my phone and I really appreciated it. Thanks so much for your help everyone.

Very professional .great service knowledgeable staff very impressed!!!!must go here for all your mobile needs

Steve was fantastic. He was very helpful.

Steven was very helpful and patient. Lovely experience

Steve helped me out w a new iPhone and transfer. Awesome service!

Absolutely amazing to work with, all three at the store. Had to go back a few times to get technical help. They never made us feel rushed and took care of all our needs with a sense of humor and AMAZiNG patience. I have already recommended the store to my friends.Rave revues

Verizon Wireless in Englewood NJ my new favorite place to buy my tablet phone and accessories...you can pay your bill while asking questions about anything that has to do with androids to apples... Jay and his fabulous crew are so helpful, sweet and kind always patience...making sure you are satisfied with your purchase..I highly recommended Verizon Englewood for all your needs you will not be sorry.

This store is very convenient. I got a new IPhone 12 and my bill got cheaper. Thanks Yunus.

THE BEST!!JAY AND YUNUS ARE EXTREMELY HELPFUL

I visited this store to purchase two iPhones as the Verizon site indicated that they had them in stock. Upon speaking with the salespeople, I was informed that the upgrade fees would be the same as online, and that my device dollars would be applicable in-store. However, the device dollars would not apply, and required Yunus to get on the phone to speak with Verizon. He reassured me that he would take responsibility and guaranteed that I would receive those dollars. I left with the phones, fully trusting Yunus words.He later left me a message saying that he was still working on the issue and that I can call him anytime on his personal line. Unfortunately, he never picked up his phone, so I ended up having to call the store to get an update. I was told that I would receive a call back as they were busy (they never called back). With no progress on the issue, I spoke with the Verizon rep on the phone myself, and ended up fixing the issue within 20 minutes.I also realized I never received a receipt so I called the store once again to get it. They ended up sending me the receipt to the sales tax only, so I had to speak to a Verizon agent to figure out how I was charged by this store. Not only was I charged the full upgrade fees, I was also overcharged for the two phones. I called them back asking why that was the case, and they came up with some weird excuse saying that it was for shipping and handling. What happened to the prices being the same as online?I gave up on getting any help from these guys and I cant recommend them. I hope my case was an outlier, but Id say its safer to just buy your products online and avoid dealing with authorized resellers.

Jay is wonderful! He helped us get the best deal and phones that fit our needs, totally understanding of the insane amount of questions we had and even dealt with my son running around the store. I usually dont like coming into Verizon its a headache and we were kinda sour walking in at first but honestly Jay is the best Verizon worker Ive delt with. Kept an understanding tone and listened, I was way more willing to consider buying more for my phone due to it. I got two new phones, phone cases, glass protectors, And aux converters. Working in customer service is super hard and I appreciate the helpfulness, cant wait to get my phone Friday!!

This is the best Verizon store I have ever been,super helpful; you should go and visit them for anything you need, speak to Yunus, trust me you will love it!

Amazing!Kind!Professional!

Extremely helpful and efficient! Definitely recommend this store

Best service of Verizon. Jay is the best solution specialist. He applied every promotion for me.

Excellent service.

Yunus was our Verizon specialist in their Englewood store. My wife and I visited him 4 times researching and then purchasing the new Apple 12 iPhones. Yunus was excellent each time answering all of our questions and giving us superb attention as he transferred everything from our old phones over to the new ones. He even kept in contact with us to get the best trade in deal and to advise us when best to come down to the store ( when it wasn’t busy)!

Imagine having a broken phone and not being able to earn, because you conduct most of your business on your phone. Imagine having this issue while with your 3 and 1.5 year old when you realize that your phone is damaged, and needing to attend a Verizon store ASAP before an opportunity for an important meeting falls through. Well, that was my problem when I arrived at Oriana’s store with my toddlers.If you are a parent, you will understand when I say; toddlers are constantly moving around, and are aware of themselves and their surroundings.” And what better place to be then a place with plenty of phones!Oriana to the rescue! She was very professional and knowledgeable. Oriana went above and beyond offering snacks and water while helping me select the best phone and features. She did not stop there, she helped me figure-out how to back up the contents on my broken phone. We spent a descent amount of time together during the time. What impressed me the most about Oriana was that even with crying babies and me haven to ask her numerous time to repeat herself because of my divided attention, Oriana remained professional. She made sure I walked out of that store satisfied. Thank you so much for your help. Great Customer Care!

I want to congratulate and commend the three people at the Verizon store in Englewood New Jersey J Yiannis and Debbie were extremely helpful and I wish all the Verizon people where is qualified and helpful as they are.

Yunus was very knowledgeable and helpful on my trade in and new phone. Very personable as well!

Do you guys deserve 100 stars, The best service ever ever, thank you guys for being so kind.

What do yo expect? The best!!!

Great customer service. Jay Motiani & Yunus E. Ozdemir are the best. Went over with some phone issues And they solved it quickly and perfect. Great Job Guys. Highly recommended.

Yunus is the best service provider ever.

Thank you for the outstanding service.

We had the BEST experience here at this Verizon store. Yunus and Jay were very helpful and knowledgeable and I will definitely recommend them and this location. They should get more than 5 stars!!!

Amazing guys, never had a service like that

Yunus and Jay are bosses at this place. Great service and great knowledge.

Friendly, knowledgeable and attentive staff. They helped me choose the best wireless plan, answered my questions about add-ons like insurance and explained all the charges on my bill. They even made some great suggestions on phones that took advantage of manufacturers promotions. Ive gotten better service here than in some larger Verizon Wireless stores.

Excellent customer service.

The sales person there helped me and was very patient while dealing with me. Somewhere to visit even as a senior citizen.

I came to this store to sign up for a new Verizon plan and was helped by Sean and Jay. Both representatives were very professional, knowledgeable, courteous and helpful. They answered all of my questions beyond my expectations, and I left with a great deal. If youre looking to get a plan with Verizon, this is the place to do it!

Had an amazing experience here. Everyone was extremely patient and nice. Definitely ask for Yunus.

Very polite and patient customer service. Yunis is great and helpful.

Shoppers beware! I went to this store and was helped by the manager Jay, who yes can be very nice. However, apparently he lacks in the competence area. I upgraded 2 phones in March 2019, it is now June 2019 and the old phones are no where to be found by headquarters at Verizon. Theyve charged my account with over $800 charges, have suspended my account now twice because of pure laziness I think at this point! If you need a phone go to another shop, unless you want to have months of frustration!Today June 17th, I wake up to find out that my account has been suspended AGAIN. Because even though I went to the store, called 4 different time and was assured by the manager that it would be fixed. It still hasnt!GOOD LUCK TO YOU IF YOU MAKE THE MISTAKE OF GOING HERE!

Very helpful and pleasant

One of the greatest & helpful Verizon stores in the area I have ever been to. Everyone was so nice and helpful, not to mention I love my new Pixel 2 XL! Highly Recommend

Perfect customer service

Great store. The staff was really helpful with getting my new phone set up and I was in and out in 20 minutes. They helped me reduce my phone bill and saved me $30 per month!

This Verizon store is amazing!!! The customer service is incredible. Jay, the technical specialist is so incredibly knowledgeable and lovely to work with! Best Verizon store ever.

I had a great experience at this store! Jay is extremely knowledgeable and helpful and so nice. He patiently answered all my questions. I’ll be back!

Jay is an excellent personable salesman. Always helpful if we need assistance with our new phones! Thank you Jay.

So quick and helpful! A brand new screen protector and they let me try on cases! Happy to have a Verizon store in my home town!

Both Jay and Oriana were wonderful, patient, and extremely knowledgeable. They helped me, above and beyond, with problems that other Verizon stores had completely messed up on - or never understood. They are my new go-to people!

Service was great! Very helpful and quick. Jay was a wonderful representative.

Jay and his team were really friendly and knowledgeable about the differences between the products. They were patient and help my wife feel at ease with her new product

Jay is a great person. He helped me alot. Nice store and great service.

Shaun and Jay were extremely helpful in resolving my issues. Highly recommended

It’s reyally a good storeStore stuff is so coolThey help me lotsReayally appropriate toC u soon

Yunus helped us a lot. Best and fastest and sweetest service.

Excellent customer service. I would highly recommend visiting this store.

So I walk in n they were very helpful from the beginning n took there time to help me out.

You cant ask for better customer service. Jay was diligent about making sure that I was completely satisfied with the phone.

Nice store and friendly staff but need a kiosk to pay your bill. Not enough staff when crunch time comes

Excellent customer service ever, a nice place to be and feel like home.

Yosif was great help. Pleasent experience.

Shaun was very helpful, great service!!I recommend this store.

Excellent service Always a pleasure to have my phone problems solved!!

Great team very helpful I highly recommend it

Very nice and patient stayed after closing hours.

Love this store! Staff was helpful and efficient

Pleasant

Nice store. Very helpful.

Best Verizon store I have ever been to

Good service. Not many phones on display though.

Shawn and jay were awesome. Out of the store in an half an hour

Clean store helpfully staff

Great experience and great serviceThanks!

Love the service Great people to work with