The crew here is knowledgeable, courteous and friendly.Fixed my phone and held themselves accountable every step of the way.No complaints whatsoever.

About three weeks ago I had left my Xbox with these “professionals” so I could perhaps be able to use it again, I had also left them my number so they could call me with updates or any issues about the Xbox. But instead they never bothered to contact me the entire three weeks so I called them for updates. Yesterday I called and they had told me my Xbox was ready for pick up and even gave me a price $120, but once I actually showed up they told me they couldn’t fix it and they were so unorganized.

Matt and Jamal were both the ideal associates you want to deal with. Matts patience and willingness to help with our problem far exceeded our expectations. He was willing to troubleshoot all possibilities until we figured out the best solution. They both explained everything thoroughly. I would highly recommend going there. Aug 3, 2021

Matt was amazing !! Literally fixed my iPhone screen in 15 minutes! The only place I willGoing to, to get my iPhone screen fix. Amazing work and quick

This place is awesome. Matt was so knowledgeable and very quick on fixing cracked screen. Will definitely recommend stopping by if you have any issue with any electronic devices.

I worked with Larry getting my 2 phones fixed. He was professional and very knowledgeable. Great customer service and my phones were done within an hour.

I love Bianca! She had great energy as soon as we walked in, and was super kind and helpful. I felt at ease and knew I could trust her to get the job done! She had my phone fixed in a few hours with no problems. So grateful I decided to go with this location! Thank you Bianca ❤❤❤

Jamal replaced the back glass on my phone that was destroyed. Glass got in the mid frame so even though its not perfect, the job was definitely done to the best of his ability. I appreciated his honesty, friendliness and professionalism. Will come back if I need!

Came to fix my screen and the repair did not take long at all. Highly recommend. Matt was very friendly and helpful.

Excellent service provided by Matt. I am glad I had insurance because I saved a lot of money.

Very good service and professional job! Thanks Matthew you are a lifesaver!! 🙏👌 Will recommend to anyone!

Carlos was an absolute delight and a valuable assist to this company. My device was not powering on and I was absolutely devastated at the fact that I would not be able to recover my information. He assured me that he would do his absolute best and was able to get my phone powered up an working again. Words cannot describe how grateful I am to have found someone who not only treated me with respect but took the time to fix my problem. They have gained a customer for life !!!!!

Super friendly, great service. Matt made my day experience very easy

He was awesome and kept me up to date about when it will be ready and when it was ready. Great worker there

My screen was beyond damage afraid I wouldnt be able to use my iPhone again. Thanks to Matt he was able to help me out and clean the inside of my phone so grateful.

I came in on wednesday night at 7pm, they close at 8pm, I spoke to Bianca, i told her my situation and how upset i was about my phone screen being cracked, and although she saw my phone and knew it would take more than an hour to fix, it was extremely damaged but she took it anyway. She was very nice and she had great hospitality. She was absolutely amazing, my phone took over an hour and a half yet she was patient and kind when i came to pick up my phone, she even gave me a call to let me know it was ready so i didn’t have to sit around. Great customer service, thank you Bianca!!❤️

Matt was awesome in assisting prior to showing up at their location and repairing my damaged iPhone screen in no time. Thanks for the great customer service!

I was recommended by a friend to take my cracked cellphone screen to uBreakiFix, and it was the best choice I made. I had a new screen and camera installed on my Galaxy S8 and it functions like its brand new. I had the pleasure to work with Matt, who is very professional, welcoming and a great asset to the team. He handled my concerns with care and was very knowledgeable. With the multiple customers he was working with (in person and on the phone), it was impressive how professional he was in providing the best experience for everyone. I was SOOO happy with my experience, I left my MacBook Pro with Matt to get serviced. I look forward to using this location for all my future services.

This establishment had great customer service in the beginning & great turn around time on getting the cracked screen repaired...but, initially once I came back (the same day) saying my phone’s functionality was altered with the new screen & I couldn’t do certain things anymore I was told to come back on a certain day, a new screen will be ordered for me and they replace it, no problem. It seemed to the associate that the new replacement screen was not compatible with my phone.I was asked when I brought it back was it an insurance claim and I specified it was but was still ASSURED to just bring it back and the screen will still be replaced free of charge.Now between drop off and pick up I was helped by two different associates.I come back on the day they asked to bring the phone in to have the new screen replaced and I’m now told that because it was an insurance claim they can’t just replace the new screen that I have to call my cell phone provider and have it sorted out with them.My phone is slowly but surely losing more and more functionality with this new screen. I could have just stayed with my cracked screen and kept the functionality I had because it was still operating just fine up until the new screen replacement.This establishment either has to 1) function better with communication between associates and/or 2) train every associate thoroughly so that neither of them gives the wrong information.I don’t see this place as providing even good customer service because they don’t even honor their own word when it comes to something that was told to me as the customer. I feel cheated.I won’t be doing business with this establishment or retail chain again.For those of you that still plan to use this place for phone repair needs, just make sure you deal with the same associate at drop off and pick up. If not, leave your phone there until the associate you dealt with is back in and finish the transaction that way.

I called to discuss an issue with my Macbook Pro and got an appointment at the Englewood, NJ location. I made a trip in and was told that they do not provide that type of repair at this location and that I should go to one of their other locations. What a waste of time! Scheduling goes to a central phone number to people who have no clue.

Matt was super awesome! I’m very happy! Get there!

Great service! My phone was diagnosed and fixed in the time frame given. The staff is friendly, knowledgeable and polite. Convenient location and parking right in front or in the back.

The tech service is highly recommended and professional, my phone screen was fixed in the time they set and it was in excellent condition after repaired. Bianca has a great customer service and she is always informative about the status and repair of ur device

Very impressed with the service this store provided. Customer support representatives were amazing, they listened carefully to the issues I had with my Samsung and were able to fix it within an hour! At no charge! Thankfully repair got covered by manufacturer warranty. I would highly recommend this store to anyone.

Great service. Super fast and very nice. Thanks Matt and Carlos for all your help. ☺️

I brought two iPads to this location to fix cracked screens. It has been nearly two months and I have not received so much as a call to give me an estimated timeline on the second iPad. I have left multiple voicemails that have not been returned.Do not entrust this location with your devices.

Matt is awsome and very nice to deal with he has great customer service skill 👍

Amazing place with amazing services.

Bianca is amazing. Hands down. Just call her bob the builder bc If she cant fix it or find a solution no one can.🙌🏽🙌🏽🙌🏽🙌🏽

They changed my battery.That wasnt the problemI spent $79 for nothing

Bianca was amazing, great customer service and the repair was done very efficiently and fast! Would recommend

Used this location for an insurance repair because it was closest to home. I would suggest going to a different location.

I broke, Matt fixed. Excellent, fast service.

Take way to long to diagnoseSent me back to Google to get my phone fixed

They fixed my Samsung phone in an hour while the Samsung store at the Bergen Mall said they didnt know how to fix it

Im not sure where to begin to be honest. Brought my Nintendo switch in to be repaired. The screen stopped working and it had an internal part problem. My switch is about 10 months old- no dropping, water damage, or anything of that sort. It was pristine condition and I take good care of it. Brought it in with the assumption that this company can fix switches as they say on the website. Was told Id have a diagnostic in about 2 days they would call me. Never received any calls. A week later they told me they were going to order the part, I said fine. Gave me a huge run around over the next week (working on about week 2 now). I had to keep calling for updates because I never heard from them. They ordered parts but apparently they didnt work and there were problems. Finally almost 2 and 1/2 weeks later i spoke with the technician who was super nice and explained everything and told me he fixed it to the best of his ability and that the devices touch screen had a dead space. He said I could pick it up if it wouldnt be a problem and that everything would be fine and I can look at it and see. I went to pick it up and the gentleman told me it wasnt done and that it would still be a few weeks because they wanted to try to find another part. At this point I got extremely frustrated because of the lack of communication between these employees. The price points were different from these two people, it seemed like nobody knew what was actually going on and I felt upset because it seems as though they had no idea how to fix this switch. Towards the end of the transaction the gentleman got EXTREMELY rude towards me saying they spent over 200$ trying to find the right part to fix this. He was trying to make me feel bad DESPITE the fact that I was getting the switch back not even 100% fixed saying that it would take weeks in order for it to be corrected. So not only does the screen have a dead space on the touch, but the left joycon toggle is lagging. As much as I wanted to give it a good review, I dont think I would bring a game console there again. I regret bringing it there in the first place

Matt was super friendly and professional.

Speedy quality service

Matt F gave excellent service!

My husbands phone came out great. They repaired the screen and it looks brand new

Went here to get my phone fixed because charging port wasnt working employee told me he will order parts and should have it by next day so i call them to see about it and they told me Monday for sure its bin a month now this place is horrible give it a negative if i could

I broke the screen to my phone Matt was very accommodating and helpful. Matt went above and beyond to make sure I got my phone back within a few hours. Thank you so much. Highly recommend this place.

Just hands down the best. I never had to use one of these places ever.. Well never just came to an end. I find this place and bring it on in. From the moment they greet you to the time you pick up your phone, its a smile and warm welcome. The total amount for the repair is better than I thought! In conclusion, A MUST if your phone or tablet has found its way to the floor and need a good fix.. Come make your way to this place, and take in the neighborhood. It is a win all around. Thank you guys! GREAT JOB!!!

Worst experience I ever had!!!! Technician even broke my phone and said I broke the phone. Now I have to call the insurance company and make a claim again.

Really nice place to fix phones and other tech. Tom out front is very helpful, calm and overall a nice guy. Quick and prompt service. Highly recommended

Great customer Service and knowledge about computer devices. Brought my mac mini to them to get an hard drive & memory upgrade. They called me in 2days to pick up unit and gave me the option to pay or sign up for the insurance program. The owner insisted me getting the insurance because all i would pay is $25 a month and all my devices will be covered. Absolutely satisfied with these guys!

If your phone needs to be fixed, the employee named Larry is your guy for sure.

Tom is the best guy who helped me a lot. Costumer service perfect. Service perfect. Will recommend it

Just bad customer service, lack of follow up and generally a negative experience through out

I cracked my phone during a morning jog. There was no way around it, an expensive screen replace was needed. Tom over the phone was very patient, at one point even suggested that I check with my carrier to see if I have insurance plan. The repair itself was seamless, but it was ultimately their friendliness and service attitude that won me over.

I went out of my way to use these guys in Englewood. So glad i did. My phone is now back to being like new! Thanks!

Very nice place! Jamal was very professional.

Was here to repair my s9 a while back and just remembered to leave my review, Just wanna say this People are pros at fixing phones, David is an awesome person, very professional and knowledgeable to answering all my questions. Thank you David for the awesome service. will def com back again for service here.

Seriously, where to begin ...Start with Tom being an amazing human being. Honest, patient, knowledgeable and looking for the least expensive solution for you. I needed access to an old phone, battery is dead ....the time and effort put forth to help was and is simply stunning and unexpected....Thank you Tom for I have found a long term solution to my constant broken phones.

Bianca Turned my phone into a new one in 2 hours!! She is awesome!!!

Very professional and courteous. Great service.

As part of their healthcare workers promo they fixed my cracked screen for free. They were professional and responsive and did a great job. Im very happy!

Truly magnificent service! Twice Ive gone here, once for an iPad screen and now for a phone camera replacement. Wow, such excellent customer service. I will be repairing more, replacing less!

They looked at my Google Pixel 3XL, told me they cant fix it, installed new adhesive to close it, and didnt charge me. Very professional!

Staff is super friendly, they answered all my questions and explained everything well. 100% recommended. Thank you guys

Easy scheduling. Easy fix. Great price. Great customer service

Staff was amazing and the speed of service was so quick. Highly recommend!

Just had my iphone 7 plus fixed here. I was very pleased. Had it fixed less than an hour and did a great job. I highly recommend this store to others. Thank You :)

The service is above and beyond expectation. I would highly recommend this location. Tom and David were awesome!!!The guys (Tom and David) I dealt with at the UbreakIfix location in Englewood, NJ are freaking Awesome. I would Highly, Highly, Highly recommend them and this location. Thanks so much.

What amazing service! I went in because I thought I had to get my battery replaced, and he gave me a free diagnostic, with ways to improve my phone performance! He saved me $100!

I visited this location today to have my iPhone Screen repaired. Wesley F. was able to see my phone right away and repaired it perfectly! Thank you again. My phone works great!

Diagnosed issues with my phone.Efficient and courteous.

Very cool people working behind behind the desk. Would definitely recommend and will be back for future repairs.

Terri was great. Went out of his way during his day off to make sure my phone was fixed in time, which I needed for work.

Friendly people and good service. Thank you David for taking care of me love the service

Screen had a minor crack on it, was repaired and given back in same day, no complaints whatsoever.

My Samsung tablet was having some issues. The Samsung people told me to go to uBreakiFix. I went to the East Palisade Avenue, Englewood store. David took excellent care of my tablet, and recommended things that I should do to better enjoy using it. He was courteous and professional, and not condescending; considering that my knowledge of technology is severely lacking. I highly recommend this store.Forgot to mention...David worked on my tablet for about 45 minutes, and I wasnt charged a dime! They could have totally charged me for the time. Therefore, another word that Ill use to describe uBreakiFix is ethical

My phones been getting negligible cracks for 2 years now, but one bad fall Cracked my fone screen this week, to the point where the majority of the screen was just bright light. The fone still worked fine, but I couldn’t see what I was doing. And the light would randomly adjust without my input, sometimes it would flicker into different colors (green, purple, etc.) and other times it would just darken til I couldn’t see.With everything being closed due to the pandemic, I was hard pressed to find someone who could help me. I couldn’t find anyone nearby who could help, but it seemed no one had my screen in stock. Thank god the guys at Englewood did, and it only took two hours to get my fone looking brand new! It’s gorgeous, and they even put on a new back cover as a thank you for picking them! Would highly recommend!

Perfect repair and fast even took it back in when the screen had an additional issue and repaired at no additional charge!

Truly thankful for the way they were sensitive to my miniature crisis after my phone was run over by a car, Quality of repair was incredible and attention to detail was phenomenal. Would absolutely recommend the Englewood store where the price was reasonable and the customer service was great.

Customer service was impeccable and would recommend to anyone. They even gave me a discount so can’t complain.

Went here with my girlfriend to get her iPhone X fixed. The guys were very kind and patient. They did a quick job and her phone looks brand new. Ill definitely recommend these guys to my friends and family

Very convenient! Had my new screen in 45 minutes!

Wesley was terrific! Nice and fixed my phone fast. He was a lifesaver.

Tom is amazing. Fixed my phone screen in under an hour.

I walked in with a broken phone, came out with a phone fixed and good as new. Took them like not even an hour, these people are professionals. That’s a 5/5 in my book.

Excellent service, the repair was expensive, but it was for the LCD, and digitizer for an iPad Pro 12.9. When I got the iPad back it was exceptional work, look brand new, early then the estimated days to fix. I would recommend these guys a hundred times over, you get what you pay for. Thank you guys for restoring my life back to order.

They were very quick and easy! I will definitely go back.

Excellent and quick service. Thank you, David, for fixing my phone!

U break I fix in Englewood did a great job with the phone repair (andriod s8plus). As we all know our phones are our daily lifeline (lol)and we all know how important it is to get your phone back asap. We I was promise 2 hours or less and they came through. Great service and personable. Thank you guys

Fast & professional service. My phone looks brand new again!

Very pleasurable, painless experience. uBreakiFix employees were cordial and down to earth.

Great service, repaired my cracked screen.. best of all it only cost $30 with phone ins.

Great service! Good staff!

Very good

Matt was very dismissive.

Friendly employees & quick service! My phone was ready within the 2 hour window.

Still waiting for them to get back to me

The best customer service.

Any repairs for cell phones

Excellent service and great staffs

Perfect job and service

Job well done

Great place

Great place, excellent service!!!!!!!