Ive been a customer of Young VW since 2006 when I bought my first VW. My experiences with them have been nothing short of exceptional. That includes my recent experience when I purchased my new car, a 2021 VW Arteon. I felt very comfortable throughout my buying experience, never feeling pressured to buy anything. They were very easy to deal with and made sure that all my concerns we met. Needless to say, I highly recommend them!

I would have gave them 5 stars if the financial manager didn’t ruin my experience. I went in there with a prequalification loan from my own personal bank and the financial manager tried to tell me that I was not approved. I kept getting a run around until I called my bank personally and put them on speaker phone and had him correct my information that he entered to which then I was magically approved. He tried to get me to settle for a loan of his preference with a higher apr rather than approve the loan that I entered the dealership with. In the end I walked out with the vehicle with MY loan and a low APR that I was previously approved for. Always look into a prequalification loan before entering that dealership because they will try to give you a high APR.

Went for maintenance and inspection. They really stepped up their game in Mazda customer service. Everyone was friendly smiling and eager to assist. They even send me a video of my car being inspected. I was impressed. Been a Mazda customer for 3 years and I feel they went above and beyond.

Starting off with my Internet inquiry, I was contacted by Jonathan in a very timely manner. He was willing to answer all of my questions, and even gave me a ballpark dollar range that ended up almost right on the dot! When bringing my vehicle in to be appraised, as well as test drive my new car, the entire staff was very friendly. Soda and water was available while I waited. Despite a crazy busy day, the staff remained friendly throughout my entire time spent at the dealership. When picking up my new car, it was detailed beautifully! Well worth the hour and a half drive to do business with this staff!

Always quality, good service and professional experience.

Driving my car right up to the service shop within the building, I proceeded to the shops main desk where my appointment was acknowledged. It was just for an oil change but I mentioned two other issues of concern. They were duly noted and so, handing over the key, I proceeded to the waiting room. I was able to address some personal issues on my smartphone utilizing the complimentary 5G Wi-Fi.In relatively short order, a service representative came in to inform me that my car was ready. We went over to the service desk where I was informed that the items mentioned previously had been addressed. Payment was made essentially for just the oil change, as well as, the nominal price for a missing trim screw that I had mentioned was missing. All in all, a pleasurable experience. The icing on cake was a complimentary washing of my car! Kudos to the service personnel!

I struck a deer one early morning and the insurance company deemed the 2000 Accord totalled, so I needed a vehicle ASAP. Found a 2018 Jetta online, met w/Bill Johnson the salesman and took it for a drive. The rest was history; I bought it. Bill and the business manager Andrew, along with John, made the buying process a breeze. All these men are true professionals. Highly recommend this dealer/team.

My experience was beyond exceptional starting with the people I spoke to on the phone up into my actual service experience. Everyone was so friendly and helpful I was amazed.

I bought my car elsewhere but Ill always take it to Young for service and repair. The guys are great there and willing to help you out how ever you need.

My car was serviced, inspected and ready ahead of when promised. Perfect.

Rafael was a great salesperson, did my deal via express since I lived far away from the dealership. Would highly recommend asking for him, very easygoing and pleasure to work with. Very happy with my 2021 CX 5 Carbon edition!

Absolutely great service people! Thank you for another great experience!

Check engine light came on next day after similar visit, they took me without an apt. and diagnosed and fixed the problem quickly. It was a different problem then the first visit, and I got to enjoy looking at the vintage Porsche in the showroom brought back memories of mine.

Everyone we dealt with there was amazing! Everyone was so helpful, knowledgeable and wanted to do everything they could to make it a positive experience! Ill buy all my cars from here!

Friendly staff for the most part. Excellent service in Mazdas service department

Had to have my kayak rack installed on my new Jetta R-Series. Although I have spent quite a few weeks figuring out how to install a kayk rack (as when I bought it, the sales rep, who knew I was an outdoor person and a kayak person, didnt call out the fact that the new design would make it very complicated to install a rack and the fact that if I want a rack on my new R-Series, I cant use my sunroof) - but after getting over my initial frustration- the guys in the parts and services departments were fantastic in helping me acheive my goals. John at the service desk, helped me research the issues a couple of weeks ago and kept me very informed today as the process was taking place. John H. in the actual garage was also extremely fantastic with helping me figure out how to make this all work. They were both awesome with this whole situation.

Kuddos to Tony the Service Manager on immediately correcting a problem on by brand new 2021 VW Atlas after owning it a week. The salesman let me leave on the day of purchase with a small item not working and did not help me resolve it when I called him a week later upon returning from my vacation. He also was to call me 3 days after purchase and was supposed to set an appointment with me to go over all car features and gadgets, which I told him I would appreciate. That never happened. All in all I found Young VW to be the fairest dealer around when it came to fee transparency, amount for my trade and agreeing on terms, which I know has nothing to do with the salesman, but the guys in the back offices. I love the car and the service department and would highly recommend Young VW. If not for my salesman issues, I would have rated a 5.

I went to look at a used car for my son. I was told it was in stock and immaculate. When I saw the car I was disgusted! It looked like a garbage can on wheels!! Food, trash, forgotten personal belongings from previous owner... If thats how they present cars for sale, Ill go elsewhere, and I did.

I was blown away. Their prices are very reasonable, and they were able to accommodate me, allowing me to wait for a couple of different services on short notice.

They do a good job on my Mazda. I would buy from them again and I use them for service. The car wash is always appreciated

Just purchased a 2019 Golf Sportwagen, and could not have been happier with the service and vehicle quality. I worked with Mario, who was professional, attentive, responsive and flexible. Fair price, great vehicle, excellent service.

Young Vw Service Easton, PA is the worst of the worst. They are very unprofessional and dont care much about anything in that place because, according to them, ” we dont care because the company already took away the benefits.” Then I suggest you find another job instead of treating customers rudely. 👎

Gotta love the Volkswagens... Old and new 💚

Had my mom take my car in for service, while she had a recall fixed. She was blown away. It was quick and they wash you car . 🚗

Always friendly and professional staff. They get the work done quickly, and they also explain repairs, and address future concerns.

This has always been one of my favorite dealerships, I walked onto the lot and was looking around for something newer & safe. Came across this beauty someone traded in, and fell in love the second I saw it. Worked with stephano, he got me an outstanding deal, very knowledgeable, and made a fast and pleasant sale. Great people to buy from, awesome deals, and great service . Yes it is a subaru, but he was very helpful all around in making the choice to purchase!

I had an older SUV that needed replacing so I went to look at an Atlas and a CX9. I was set up with Patrick O’Conner and he helped me look at both. I decided I loved the CX9 and moved on to negotiating the cost which is typically very stressful. I was so relieved that this was a breeze!!!!!! They were very fair and respectful on valuing my trade in and presented me with several payment options on the CX9. I ultimately decided on the perfect trim level for me and it was a great experience which isn’t common for buying a car. I love my new SUV and I would highly recommend going to Young’s!

Service has gone way down hill since last manager left. Service is not up to par and ive been overcharged. Costs are always a secret, and im not allowed to see bill before my credit card is charged. Pretty much done with their service.

Always are quick with service and willing to work on prices.

My first time at Young VW for service was INCREDIBLE! I already had a great experience with the sale of my new vehicle from the nicest salesman. For this service, they initially said 4 hours for service, replacing a part for recall, and upgrading my mirror, however it only took a little over 2 hours! They finished it so quickly and the guy at the front I initially spoke to was so friendly and kind.So thankful for VW and this great car and the people at Young VW. Their customer service is so amazing and they really try to take care of the customer!

Good people. Very helpful.

The perfect place! great cars! good people! I recommend

Tony the so called manager doesn’t care about your needs. Refused to call me back or check up when I had a problem with the car I bought here. If I would have known how hard it was to work with them I would have never bought my car here.

Just leased the new Cross Sport today. Everybody at the dealership was extremely kind and welcoming. My salesman, Patrick OConnor, was absolutely outstanding and very professional. He was extremely accommodating and did not play the usual annoying dealer tactics. They offered me a very fair deal to begin with and were able to work with my situation. Finance manager was very nice and helpful too. Very pleasant experience from start to finish.

Went in there with every intention of purchasing a 2020 VW Tiguan. Pricing that was agreed to outside is not the pricing that was put on the deal paperwork. No one at the dealership gives you a chance to see any of that paperwork to verify. Took me calling multiple times to get any sort of clear answer as to what they were doing.I took my business elsewhere to a dealership who was a lot more transparent with the paperwork, and was given much better rates than anything provided by Young.

5/5 stars for sure! Had an issue with my 17 Tiguan sunroof and they were able to discover the issue within a day unlike the other VW dealer in the area how jumped to the highest priced repair without even looking at it. Defiently coming back for everything including oil changes!

The service department is very well organized. The service was great.

Friendly and informative service personnel.

Biggest mistake I ever made; buying a vehicle from this awful dealership. I was told that I couldnt transfer my NJ tags to my new vehicle; when in fact I could. I was charged for new tags/registration when I called to find out what the delay was in getting my tags/registration; Toni told me I had to pay for them. Im now driving around with expired tags/registration.The fee is noted on the bill of sale. Steve Garcia nor Ted General Manager) dont have the decency to return my calls. DO NOT BUY FROM YOUNG!!!

Great place. Respectable sales reps.

Excellent service! Loved seeing the video of my vehicle being inspected!

They did a great job with my car as well as giving me full insight on what was going on with my car

Love the Mazda service here. Quality work and communication!

Again Young VW has delivered a bad experience and a below average customer service as the last time, my Tiguan had 2 items recalled and a annual inspection. Young took the car the entire day to performed the recall and the inspection was NEVER performed even though the service person said it was, had to bring the car again the next day and wait yet again for the work to be performed, we purchased 2 cars from this dealership, never making this mistake again.

Awesome service, beginning to end. Thank you, Young!

The service on my car was completed very quickly. I received a courtesy phone call once my car was finished. I had a discrepancy with the initial pricing, but the service manager immediately adjusted the price for me. I was very satisfied with the entire process and will be returning to Youngs in the future.

Awesome experience James is a great sales guy he got me a good deal on my 2020 Jetta R-Line fully loaded. I am very happy that I found my perfect car at Youngs!

Got my 2019 Golf Alltrack last week. Purchase process went VERY smoothly. Big shout out to Drew and Rich for getting me exactly what I wanted. Car is AWESOME with the roof box. Payments where I wanted price wise. Second car I’ve bought from Young and I plan on another when the time comes. Also, Sean in the Service Dept (tech) is super personable and helpful. Always great to know that there are other VW enthusiasts that work here at the dealership and it shows! Thanks again!

Really enjoyed the new video of the car by the mechanics.

It was fast easy, efficient and they even wash my car!

The best VW dealer that takes care of your vehicle with fairness without getting ripped off . They advise you without being pressured. I recommend these professionals.

Bought a beautiful used Mazda CX5 love it. So glad I stopped in. Warren Jarkovsky helped me and was very friendly and courteous. Would definitely recommend.

Service team is top notch. Cannot say enough good things.

Great place, they try and accommodate the best they can. The service manager Tony has been very helpful.

The Service Department made such friendly and cooperative accommodations during the pandemic. Not only do they do great work, but they are friendly, informative, cooperative, and very competent. Very happy with all aspects of their service.

They are always very Professional and accommodating. They explain everything very thoroughly and understandable. Hard to find Dealers like this today! Keep up the great work!

Young Volkswagen offered me timely and professiomal service.Im glad to have visited them

Weve only ever used the collision center, and Ive to say that they have nothing but the best team. They took excellent care of our cars whenever we needed it. One of our cars is 13+ years old, and theyve never had an issue repairing it. From the parts, to the paint, to the way they always return them to us. Impressive service from Glen and the whole team. Highly recommended. Very friendly and courteous staff.

Only one complaint, for the 3rd time, when you either rotated or replaced my tires, you didnt reset the tire pressure sensor. As soon as I get on the highway, the sensor starts going off signaling low tire pressure. So I have had to turn around and come back to the service center for you to reset the sensor.

One of a kind video service. Truly exceptional work

If I could rate it a 0 star I would drove from NJ NEVER AGAIN!. Very bad experience with this dealership was already approved by Volkswagen Credit prior to contacting the dealership,very poor communication between the salesmans was suppose to had a quote emailed or ready for me at my scheduled appointment salesman blamed the other for not notifying them of the Quote.Ended up going to my bank making out a cashiers check for $10,000 in the dealerships name for nothing because they were unwilling to get me to a monthly payment that I felt comfortable they kept telling my that $506 no if ands or buts about it. so needless to say I had no choice but to decline there offer and drive back to NJ and top it all off I had to make an unnecessary trip on a Saturday to void out the check. What really baffled me was that no one came from the finance department came over to even try to make it work or earn my business, No follow up calls from anyone at the dealership nor a call from the actual salesman apologizing for wasting my time. Very disappointed bad customer service will not be returning in the future nor be referring anyone to young Volkswagen. BUYERS BEWARE!

Great job thank you!!😊

Great sales experience and first time buying at this dealership. Looking for an inexpensive, reliable car for work. Did the online inquiry and received an email. I replied for further info since it was a little more than I would pay. Didnt get a response so emailed again the next day and indicated I didnt get a response. Within about 10 minutes of sending the email, I got a call. Told Joe what I was willing to pay out the door and he called back within a couple minutes stating if we went that night, they would sell it for that price. Showed up and we were out the door in a little over an hour. Very friendly staff. Dealers are there to make money so as long as I feel I got a good deal, then Im happy. Experience was by far better than the other dealerships in the area. Seems as though they want you as a return customer where the others want to get as much out of you as they can and dont care if you come back.

Car shopping has always been a bit daunting for me... that was, until I met James Kelly. He wasnt the typical pushy, you need to take the car today type... He was professional and knowledgable on the vehicle that we drove, but generally just a REALLY good guy. As my husband described, the kind of guy you want to invite over for Thanksgiving dinner! Thanks James for restoring my faith!

In this horrible year of a global pandemic - I am proud to state that Young VW Service Department has continued to do an outstanding job in servicing my car. The brake job they did was outstanding and the alignment saved my new tires. This is now my 7th year dealing with dealership and they are outstanding.

Very good car buying experience. I am a repeat customer.

Terrible service and communication between employees. I drove 2 hours for an appointment I had between 11:30 and 12:00 to look at 2 different cars, which I was told were available. I called and left a message last night to make sure they were still available. I left my cell number with the salesman and when I left my message to call me if anything changed. I received no call back notifying me otherwise and when I arrived they were both sold. I even put in my online credit check application yesterday evening with the car I wanted to purchase. They emailed me back letting me know they received it, but not that the car was already sold. I am a retired FDNY firefighter and have never seen so much miscommunication between staff- very unprofessional.

Not only did they solve my problem and provide a really helpful explanation of the issue, but they were able to fix my car the same day I dropped it off. I couldnt have asked for a better experience!

Amazing service easy to work with. Pat was my salesperson and was there for all my questions concerns both during the sales process and even after with any follow ups I had. Joe from finance made it so easy to understand the process and got me out the door in minutes.Amazing across the board.

Every time I need anything done on my Roxy, the team at the VW desk are exceptional.

Great service!

Best dealership in the Valley. Weve bought 3 cars from here and always take them back for service.

Easy to schedule an appointment online and drop off car the night before. I have also used the shuttle service and they drop me off at work. I always have a consistent experience.

Service there is always an awesome experience from drop off to pickup!

Everyone that I worked with in the collision department (Glen, Mark, Zarah) were really friendly and professional. They understood that I was from out of town and needed/wanted my car back as soon as possible.They worked to get the car repaired quickly. A non-critical part did not get shipped with the rest of the parts order, but since it was non-critical, they let me bring my car home. Ill end up working with a local Atlanta body shop to install the missing piece, then work with the team at Young to make sure everything is filed under the same insurance claim.I drive a black colored car and the paint job looks great. The new bumper is as close to a mirror finish than Ive seen before and blends well with the hood and fenders. The fit and finish of the bumper looks better than before I hit the deer carcass.Last thing, I asked only to be updated when there was new information about the car and Glen respected that request.Thank you Glen, Mark, and Zarah. I also want to thank the gentleman that drove the shuttle and picked my friend and I up from our hotel. I apologize from not remembering his name, but very friendly as well.

I think Young Volkswagen has alot of trained professionals from the sale to service department. The financing management is also great ! So i highly recommended Young Volkswagen / Mazda for your next car purchase you wont be sorry !Stop in after your purchase and see Tony the service manager and tell him Sean sent ya 👍

Great experience and the service manager, Tony was very professional and helpful with pricing, the only thing was disappointed I could have gotten one more thousand dollars off but sales manager would not budge but service was awesome.

Our car was in for annual inspection and a recall issue.The staff was very knowledgeable about the recall and had exactly what was needed to correct the issue. This was a great convenience as we were not without our car for any length of time.The technicians and service manager are professional, informative and polite. They were able to address any concerns we had in clear terms, all the while being polite and professional.We are very pleased with our experiences with Young Volkswagen. It is evident that they set a high standard for their service and have great respect for their customers.We as customers are appreciative of the respect and care that we receive at Young Volkswagen. Their high standards and quality workmanship gives us a sense of security in knowing our car has been serviced by professionals who care about their customers.

Glenn, Christina and Erica in the auto body shop took care of my vehicle and very satisfied with their customer service and warranty.

Great service here!

Great service; nice staff. Would have my Jetta serviced there again. Might even lease another VW someday too!

This was the most pleasant experience weve had buying a car! We had the car picked out online, and when we went in Dustin was more than helpful. He made sure we were able to get the deal we wanted, and Andrew in Finance was able to get us the financing. We are very happy with our purchase and would highly recommend Dustin, Andrew, and Young Volkswagen. Thank you guys!

A wonderful experience from the moment I logged on to Young Volkswagens site.I received an email almost immediately from Wren Schmidt...and I could not have had a more caring, kind, knowledgeable, or interested salesman!Wren listened, and he helped me to find the perfect car for me! I LOVE my Beetle and I love the people at Young. Everyone works at making this a place you want to come to and stay.It will be easy for me to recommend this dealership to others.

Best Volkswagen dealership in the state. They work with you to get you the best price and the right vehicle to fit your needs. I was so impressed with the time they spent with my wife to understand how the vehicle works that I ended up buying a second one for myself.

Great service always, thank you Tony.

Everything about this dealership was well above my expectations. Everyone was super friendly and not overly pushy.Zach is by far the best salesperson I have worked with. He made the process seamless and enjoyable. I would definitely recommend going there for your next car.

This is my second vehicle purchased at Young Volkswagen. In addition to the sales staff and business managers being extremely professional and helpful, the service for maintaining my vehicle is excellent. They continue to be professional, courteous, always answering all of my questions and concerns. I always leave feeling well taken care of and knowing that my car has been serviced by the best in the business.

I had a great experience! I went in to get a tire that blew on my Mazda 3. They fixed it quickly and while I was waiting I test drove a Mazda 6. Loved it and now I am going to buy it. The sales rep was awesome and the finance department was very helpful. There was no back and forth. They just make it work! Youngs Mazda is great!

I purchased a 2014 sportwagen from this dealer three months past. It has been a nightmare since. The saleswoman Elizabeth was awesome, but her finance managers joked about how much they were making off of my purchase in a hallway not quite out of earshot. The vehicle was rushed through inspection by the service dept, and as such I have returned 4 times for items that should have been caught, missing vent parts, rear defrost not working, spare tire wheel well filling with water. They could care less, in fact when we haggled about the price they told me I could leave if I didnt like it after taking 400 dollars off a trade in. 400 dollars for a 15k vehicle purchase!! Buyer beware. Service mechanics are really good but managers suck here also, they never have parts so you have to make two trips, one for diagnosis and the other after parts have been received.

Always had very courteous and considerate service. Tony has time to listen to what I need and Les takes care of it! BTW Cliff is an awesome courtesy shuttle driver! Never any problem picking me up or dropping me off home, 35-40 minutes away.

I have been a customer at Young for 16 years, 3 different cars and two brands. Their service department (I have gone from Mazda to VW) is topnotch and well organized, never had a complaint, only praises.

Just went in for an oil change. Did just fine.

Amazing support, straight forward sales reps who dont try and over sell you on anything. The management was really nice. Test drove, looked all over the vehicle, was offered a competetive price. Drove off the same day within hours. Definitely check them out when looking for new or pre owned vehicles.

Polite and professional associates kept me well informed. I couldnt ask for more. Family run so they go the extra mile. If you care about attentiveness, work ethic and gracious professional behavior you will be happy at Young. It was my first time there but I will certainly be going there for all future work. I hope they stay the course...

Fantastic purchase experience. Dustin and Joe respected our time and were extremely knowledgeable. When we came back two days later to finalize the deal they had us in and out in 45 minutes.

I could not have asked for a better experience at Young Mazda. I wanted to trade my 2012 Mazda 3 in for an SUV, but I didnt think I would be able to get what I wanted and keep the payments within a reasonable range because of negative equity in my car. I assumed I would have to go with a very scaled down version of the model I really wanted in order to stay in budget, but Dylan and Pat moved mountains for me! I ended up with a 2016 Mazda CX 5 with all the bells and whistles that I didnt think Id be able to afford... I even have a moon roof! The whole experience was very easy and enjoyable. I told them where I needed the payments to be and they were extremely honest with me and somehow made everything work! I am absolutely in love with my new vehicle! This is the second new car I have purchased at Youngs and I would never go anywhere else. The staff there is friendly and sincere and they do all the work for you! THANK YOU, Dylan and Pat, you guys are the best!!! :)

Greg Young is a great person and sales manager. Great service department as well, good inventory.

This dealership use to be great. However, lately the service has been poor and don’t bother trying to negotiate a car deal, they only want you to sit in the dealership and waste your time. Go to Ciocca or another location and save yourself the headache.

Ask for Russ. Hes honest and looks out for his clients. Ted the General manager is the best! Great car selection and sales.

Ive always liked Youngs and have bought multiple vehicles from them. Never an issue with the sales or the service department and they have always made me a deal I was happy with. Still a car dealership and we all know what they can mean but these guys are by far better then the others in the area or I would not be a repeat buyer of both VWs and Mazdas. I would definitely recommend them and will continue to do business with them.